[Plaintext beta, 26 September 1999] TO THE READER: Scientology is a religious philosophy containing pastoral counseling procedures intended to assist an individual to gain greater knowledge of self. The Mission of the Church of Scientology is a simple one-to help the individual achieve greater self-confidence and personal integrity, thereby enabling him to really trust and respect himself and his fellow man. The attainment of the benefits and goals of Scientology requires each individual's positive participation, as only through his own efforts can he achieve these. This is part of the religious literature and works of the Founder of Scientology, L. Ron Hubbard. It is presented to the reader as part of the record of his personal research into Life, and should be construed only as a written report of such research and not as a statement of claims made by the Church or the author. Scientology and its sub-study, Dianetics, as practiced by the Church, address only the spiritual side of Man. Although the Church, as are all churches, is free to engage in spiritual healing, it does not, as its primary goal is increased knowledge and personal integrity for all. For this reason, the Church does not wish to accept individuals who desire treatment of physical illness or insanity, but refers these to qualified specialists in other organizations who deal in these matters. The Hubbard Electrometer is a religious artifact used in the Church confessional. It, in itself, does nothing, and is used by Ministers only, to assist parishioners in locating areas of spiritual distress or travail. We hope the reading of this book is only the first stage of a personal voyage of discovery into the positive and effective religion of Scientology. THE BOARD OF DIRECTORS Church of Scientology This book belongs to _____ Date _____ The Organization Executive Course AN ENCYCLOPEDIA OF SCIENTOLOGY POLICY by L. Ron Hubbard FOUNDER OF DIANETICS AND SCIENTOLOGY QUALIFICATIONS DIVISION 5 PUBLICATIONS ORGANIZATION Published by the CHURCH OF SCIENTOLOGY OF CALIFORNIA PUBLICATIONS ORGANIZATION 2723 West Temple Street Los Angeles California 90026 U.S.A. The Church of Scientology is a Non-Profit Organization. Dianetics(R) and Scientology(R) are Registered Names. Copyright (c) 1970, 1971, 1972, 1973, 1974 1950, 1951, 1952, 1953, 1954, 1955, 1956, 1957, 1958, 1959 1960, 1961, 1962, 1963, 1964, 1965, 1966, 1967, 1968, 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Scientology is an Applied Religious Philosophy No part of this book may be reproduced without permission of the copyright owner. First U.S. Printing 1974 Second US. Printing 1976 Complete Set ISBN 0-88404-033-X Volume 5 ISBN 0-88404-030-5 The E-Meter is not intended or effective for the diagnosis, treatment or prevention of any disease. Dianetics and Scientology are the trademarks of L. Ron Hubbard in respect of his published works. Printed in the United States of America by Kingsport Press, Inc. CONTENTS QUALIFICATIONS DIVISION 5 (CORRECTION DIVISION) Part 1 FORM, PURPOSES, IDEAL SCENES, PRODUCTS AND STATISTICS 31 July 1965 Purposes of the Qualifications Division 1 30 Sept. 1965 Statistics for Divisions (excerpt: Qual Division 5) 2 Circa 1965 Qualifications Division 5 Org Board Outline 3 20 Nov. 1965 The Promotional Actions of an Organization (excerpt: Qual Division 5) 4 15 Dec. 1965 Additions to "The Promotional Actions of an Organization" see - 4 2 Nov. 1967 Qualifications Division, Departments of Examinations, Review and Certifications and Awards 5 2 Nov. 1967 Chaplain's Section (excerpt) 7 14 Mar. 1968 Policies Governing the Qualifications Division (reissued 9 May 1969) 86 17 June 1968 ARC Break Registrars and Auditors (corrects 2 Nov. 1967) 7 29 Oct. 1968 Stat for Class VIII C/S Qual 7 29 Mar. 1970 Qual Stats Revised (amends 30 Sept. 1965) (excerpt) 8 3 June 1970 Orders to Divisions for Immediate Compliance (excerpt: Division V) 9 17 June 1970 OIC Change - Cable Change (cancels 29 Mar. 1970, amends 30 Sept. 1965) (excerpt) 10 15 July 1970 Reorganization of the Correction Division 11 8 Aug. 1970 Reorganization of the Correction Division (amends 15 July 1970) 14 22 Sept. 1970 Ideal Scenes and Statistics for Correction Division Five 18 5 Feb. 1971 Org Gross Divisional Statistics Revised (excerpt: Qual Division 5) (amends 30 Sept. 1965, 17 June 1970 & 22 Sept. 1970) 22 7 Feb. 1971 FEBC Org Board Division 5 23 2 Aug. 1971 Additional Qual Stat 28 14 Aug. 1971 Div V Mini Qual Org Board (revised 5 Sept. 1971 & 19 Nov. 1971) 29 2 Oct. 1971 Divisional Summary for Division V - Correction Division 30 7 Dec. 1971 Correction Division - Purposes, Ideal Scenes, Products, Statistics (cancels 22 Sept. 1970, 15 July 1970 & 8 Aug. 1970) 35 5 Feb. 1972 Div V Mini Qual Org Board (revision of 14 Aug. 1971 & 19 Nov. 1971) 42 16 Feb. 1972 The Purpose of the Department of Personnel Enhancement 210 Part 2 KEEPING SCIENTOLOGY WORKING 7 Feb. 1965 Keeping Scientology Working (reissued 15 June 1970, 28 Jan. 1973 43 14 Feb. 1965 Safeguarding Technology (reissued 7 June 1967) 48 7 June 1967 Safeguarding Technology (reissue of 14 Feb. 1965) 48 31 May 1968 Scientology Technology 49 21 Nov. 1968 Senior Policy 49 20 May 1969 Keeping Dianetics Working in an Area (HCOB) 50 30 May 1970 Cutatives 52 15 June 1970 Keeping Scientology Working (reissue of 7 Feb. 1965) see - 43 17 June 1970 Technical Degrades 54 26 Oct. 1971 Tech Downgrades 56 Part 3 6 Aug. 1965 Qualifications Technical Actions (HCOB) 58 1 Feb. 1966 HGC Cure - Interne Training and Staff Auditors 63 1 Feb. 1966 Staff Auditor and Supervisor Procurement 65 10 Feb. 1966 Tech Recovery 66 7 Mar. 1966 HGC Cure (Continued) 69 7 Mar. 1966 Star Rates on Tech and Qual Staff 70 8 Mar. 1966 High Crime 71 21 July 1966 Tech vs Qual 82 28 Dec. 1967 Qual Senior Datum 73 2 Mar. 1968 Qual See Must Be Clear (modifies 15 Sept. 1967) 74 13 Mar. 1968 Statistics 75 9 Dec. 1968 Qual Has No Backlog (LRH ED 61 INT issued as 75 HCO PL 4 Oct. '70) 15 Nov. 1969 Rights and Duties 76 4 Oct. 1970 Qual Has No Backlog (originally issued as LRH ED 61 INT, 9 Dec. '68) 75 v Part 4 19 Apr. 1965 Training and Processing Regulations Technical Discipline - Students' Questions Vol. 1 - 388, Vol. 4 - 65 28 Apr. 1965 Technical Personnel Vol. 4 - 67 27 May 1965 Processing Vol. 4 - 570 1 July 1965 Ethics Chits Vol. 4 - 69 1 July 1965 Comm Cycle Additives Vol. 1 - 426 7 July 1965 Releases, Policy on Vol. 4 - 71 11 July 1965 Assignment of Tech Personnel (amends & cancels 5 July 1965) Vol. 4 - 70 12 July 1965 Release Policies - Starting the Pc Vol. 4 - 572 19 July 1965 Release Checks, Procedure for Vol. 4 - 574 28 Dec. 1965 E-Meters Allowed Vol. 4 - 77 10 Feb. 1966 Bonuses for Service Delivery Vol. 3 - 204 9 May 1966 Bonuses Adjusted (correction to 10 Feb. 1966) Vol. 3 - 206 17 Oct. 1966 Bonuses Vol. 3 - 209 21 Nov. 1966 Addendum to HCO PL of 17 October 1966, "Bonuses" Vol. 3 - 211 20 Sept. 1967 Confidential Data Vol. 4 - 90 5 Feb. 1969 Press Policy - Code of a Scientologist Vol. 0 - 25 Part 5 THE AUDITOR'S CODE 20 Nov. 1950 Instruction Protocol - Official (reissued 2 Sept. 1970) Vol. 4 - 108 14 Oct. 1968 The Auditor's Code AD 18 Vol. 4 - 111 2 Nov. 1968 Auditor's Code - Add to Pol Ltr 14 October AD 18 see Vol. 4 - 112 5 May 1969 Auditor's Code and Dianetics Vol. 4 - 234 2 Sept. 1970 Instruction Protocol - Official (reissue of 20 Nov. 1950) Vol. 4 - 108 Part 6 FAST FLOW Application of the Fast Flow System of Management to Training, Processing, Examinations, Certification and Awards 29 Mar. 1965 Administration - Flows and Expansion - The Fast Flow System 78 4 May 1965 Release Award - Saint Hill 80 9 July 1965 Qual Goofs (excerpt) 81 21 July 1966 Tech vs Qual 82 6 Aug. 1966 Declare, Multiple 83 9 Jan. 1968 Cancellation of HCO Policy Letter of 12 Sept. 1967 and HCO Policy Letter of 13 Sept. 1967 154 11 Jan. 1968 Speed of Service (ED 805 INT) 84 6 Feb. 1968 Organization - The Flaw 79 7 Feb. 1968 Fast Flow and Ethics 84 24 Feb. 1968 Fast Flow for SHSBC Students' Preclears (amends 30 Dec. 1966) 85 11 Mar. 1968 False Attestation 85 14 Mar. 1968 Policies Governing the Qualifications Division Fast Flow (reissued 8 May 1968) 86 8 May 1968 Policies Governing the Qualifications Division Fast Flow (reissue of 14 Mar. 1968) 86 15 May 1968 Additions to HCO PL 14 March 1968, reissued 8 May 1968, "Policies Governing the Qualifications Division" 91 1 Aug. 1968 Cancel Attestation on UK and US SHSBC (LRH ED 29 WW) 92 7 Sept. 1968 Review Complete - Pc Attestations 92 13 Dec. 1968 Cancellation 93 17 Jan. 1969 Pc Attestations 93 20 Jan. 1969 A Vital Target - Trained Auditor Programme (LRH ED 81 INT) Vol. 4 - 93 28 Jan. 1969 Addition to HCO Policy Letter of 14 March 1968 Policies Governing the Qualifications Division - Fast Flow 94 8 May 1969 Fast Flow by Attestation Vol. 4 - 237 22 July 1969 Fast Flow Training (cancels 28 Jan. 1969) 94 3 Sept. 1969 Attestation Reinstated (LRH ED 82 INT issued as a Policy Letter) 95 6 Apr. 1970 Scientology Release Attestation Form 96 10 May 1970 Single Declare (cancels 6 Aug. 1966) 98 21 May 1970 Fast Flow Grades Cancelled (LRH ED 103 INT) 99 23 May 1970 Cancellation of Policies Governing the Qualifications Division - Fast Flow 101 25 June 1970 Expanded Lower Grades - Chart of Abilities Gained & Inabilities Lost (revised & reissued 17 July 1970) (cancels 6 Apr. 1970) 159 Note: A study of this Division should include POLICIES ON "SOURCES OF TROUBLE", Volume 1, pages 510 - 529. vi DEPARTMENT 13 DEPARTMENT OF VALIDITY (A study of this Department should include the section in Volume 4 entitled CLASS AND GRADE PROGRAMME, pages 360 - 403, and the section in this Volume entitled FAST FLOW, pages 78 - 101.) QUAL I & I (See also INVOICING, Volume 3, pages 255 - 270, and ROUTING - RECEPTION, Volume 1, pages 61 - 75.) 28 Apr. 1965 Routing (excerpt) 141 10 July 1965 Lines and Terminals - Routing Vol. 0 -113 20 Oct. 1967 The Lines of the Qualifications Division The Interview Invoice Section 102 14 Dec. 1971 The Lines of the Correction Division - Qual Interview and Invoice Lines and Routings (amends 20 Nov. 1967)106 14 Dec. 1971 Qual Student Lines 107 14 Dec. 1971 Qual Preclear Lines 109 14 Dec. 1971 Qual Staff Service Lines 111 14 Dec. 1971 Qual Technical Lines 112 14 Dec. 1971 Qual Interview and Invoice Officer Lines - Administration 113 Tech and Qual LINES AND ROUTING 24 Apr. 1965 Review 341 28 Apr. 1965 Power Processes 343 4 July 1965 Pc Routing - Review Code 346 12 July 1965 Release Policies - Starting the Pc Vol. 2 - 326, Vol. 4 - 572 19 July 1965 Release Checks, Procedure for Vol. 4 - 574 30 July 1965 Preclear Routing to Ethics Vol. 1 - 427, Vol. 4 - 606 5 Aug. 1965 Release Check Outs 143 6 Aug. 1965 Qualifications Technical Actions (HCOB) 58 9 Aug. 1965 Release Check Outs (addendum to 5 Aug. 1965) 145 24 Aug. 1965 Pcs Released Routing Vol. 4 - 606 24 Sept. 1965 Free Release Check Vol. 2 - 275 14 Oct. 1965 Potential Trouble Source Routing 348 30 Dec. 1965 PTS Auditing and Routing Vol. 1 - 439, Vol. 4 - 578 21 July 1966 Tech vs Qual 82 22 Sept. 1967 Routing Form Attestations Vol. 1 - 62 5 Mar. 1971 The Fantastic New HGC Line (HCOB) Vol. 4 - 581 6 Mar. 1971 Line Design - HGC Lines, An Example Vol. 4 - 585 EXAMINER 27 Nov. 1959 Purpose - HCO Board of Review (excerpt) 114 31 July 1965 Department of Examinations - Purpose (excerpt) 114 26 Oct. 1971 Tech Downgrades 56 STUDENT EXAMINER (Includes HCO Board of Review data. Course curriculum information is fully covered in Volume 4 under Department of Training.) 12 Dec. 1950 Certification Board - Duties and Responsibilities 115 1 Oct. 1958 HCO Board of Review (excerpt) 116 25 Nov. 1958 HCO Board of Review - Function and Practice 117 28 Feb. 1959 HCO Board of Review Duties 119 24 Apr. 1959 Final HPA Exam - HCO Board of Review 121 18 May 1960 Certifications 174 11 Oct. 1960 Case Assessments for Students 123 23 Nov. 1960 Reality Test for Students see - 128 22 Feb. 1961 Permanent Staff Exam 124 7 Apr. 1961 Examinations of Academy Students to be done by D of P 126 19 Sept. 1961 Reality Test for Students (cancels 23 Nov. 1960) 128 20 Sept. 1961 Training Policy 128 2 Nov. 1961 Allowed Processes from Courses 129 2 Nov. 1961 Training Quality (reissued 3 Mar. 1967) 129 3 Jan. 1962 Upgrading of Auditors Vol. 4 - 308 7 Jan. 1962 HCO Board of Review - Class II Awards 130 22 Jan. 1962 Crash Programme Vol. 4 - 26 21 May 1962 Tape Examinations Vol. 4 - 158 31 July 1962 Oral Examination for HPA/HCA 131 vii 2 Oct. 1962 Termination & Classification Vol. 4 - 415 12 Oct. 1962 HPA/HCA Written Examination Vol. 4 - 334 13 Feb. 1963 Academy Taught Processes Vol. 4 - 339 14 Feb. 1963 How to Examine - Theory Examinations Vol. 4 - 163 5 Sept. 1964 Examinations 131 16 Sept. 1964 Terminations Vol. 4 - 447 31 Dec. 1964 Certificates 187 16 Mar. 1965 Further Material on Study - Examinations see - 133 2 Apr. 1965 Star - Rate Checkouts for Process (modifies 27 Feb. 1965) Vol 4 - 453 9 Apr. 1965 Correction to Policy Letters on Certification and Awards 191 12 Apr. 1965 Classification Pass Marks 131 16 Apr. 1965 Drills, Allowed Vol. 4 - 188 13 May 1965 SHSBC Unit - Graduation Vol. 4 - 457 16 May 1965 Academy Courses - General Remarks - Zero Courses - HRS Vol. 4 - 347 17 May 1965 Academy Processing Vol. 4 - 224 23 Aug. 1965 Classification at Upper Levels - Temporary Measure Vol. 4 - 392 14 Oct. 1965 Course Pattern (amends 27 Feb. 1965) Vol. 4 - 464 19 Oct. 1965 Release Declarations Vol. 4 - 597 10 Feb. 1966 Check Sheets, Course Vol. 4 - 466 29 June 1966 Keep Academy Check Sheets Up - to - Date 132 12 Oct. 1966 Examinations Vol. 4 - 198 1 Feb. 1967 Student Auditing of Preclears (replaces 29 Oct. 1965) 132 3 Mar. 1967 Training Quality (reissue of 2 Nov. 1961) 129 13 Sept. 1967 Further Material on Study - Examinations (reissue of 16 Mar. 1965) 133 22 Sept. 1967 Solo Auditing Folders 135 19 Oct. 1968 Course Completion - Student Indicators Vol. 4 - 202 2 Dec. 1968 Examinations 135 13 Jan. 1969 Standard Examinations 136 5 May 1969 Dianetic Course Examinations 137 24 June 1969 Dianetics - Pre - Auditing Examination 138 21 May 1970 Fast Flow Grades Cancelled (LRH ED 103 INT) 99 8 June 1970 Student Auditing Vol. 4 - 227 21 Nov. 1971 Scientology Courses Examination Policy (addition to 8 Mar. 1966) 139 PC EXAMINER (See also FAST FLOW, pages 78 - 101.) 2 Apr. 1965 Meter Checks 140 28 Apr. 1965 Routing (excerpt) 141 4 July 1965 Pc Routing - Review Code 346 9 July 1865 Qual Goofs 142 12 July 1865 Release Policies - Starting the Pc Vol. 4 - 572 19 July 1965 Release Checks, Procedure for Vol. 4 - 574 26 July 1965 Release Declaration Restrictions - Healing Amendments 193 5 Aug. 1965 Release Check Outs 143 6 Aug. 1965 Qualifications Technical Actions (HCOB) 58 7 Aug. 1965 Floating Needle on Former Releases 145 9 Aug. 1965 Release Check Outs (addendum to 5 Aug. 1965) 145 12 Oct. 1965 Release Declarations 146 22 Oct. 1965 Requirements for Student Classification 146 7 Nov. 1966 Clear Check-outs in Continental Orgs 147 6 Sept. 1967 Clear Check Outs see - 148 13 Sept. 1967 Clear Check Outs (amends 6 Sept. 1967) 148 15 Sept. 1967 Release and Clear Check Outs 149 15 Sept. 1967 Examiner Bonuses 151 25 Sept. 1967 Grades Above Clear 153 8 Oct. 1967 Clear Checks and Re-Clear Checks (HCOB) 153 8 Nov. 1967 Clear Checks and Re-Clear Checks Cancellation of HCO Policy Letter of 12 Sept. 1967 and HCO Policy Letter of 13 Sept. 1967 154 2 Mar. 1968 Qual Sec Must Be Clear (modifies 15 Sept. 1967) 74 18 Sept. 1968 Examiner's Form see - 163 30 Sept. 1968 Examiner's Form (Revised) see - 163 13 Oct. 1968 Examiner 155 11 Dec. 1968 Examiner (addendum to 13 Oct. 1968) 155 9 May 1969 Examiner's Form (30 Sept. 1968 revised) see - 163 13 May 1969 Cramming Section - Service to Trained Auditors 307 26 Jan. 1970 Examiner and Floating Needle (revises 13 Oct. '68 & 11 Dec. '68) 156 26 Jan. 1970 Examiner's Form (replaces & revises 9 May 1969) see - 163 28 Mar. 1970 R6EW and Clear (cancels & replaces 28 Jan. 1970) 157 6 Apr. 1970 Scientology Release Attestation Form 96 11 Apr. 1970 Review Complete? 158 10 May. 1970 Single Declare (cancels 6 Aug. 1966) 98 viii 21 May 1970 Fast Flow Grades Cancelled (LRH ED 103 INT) 99 30 May 1970 Cutatives 52 25 June 1970 Expanded Lower Grades - Chart of Abilities Gained and Inabilities Lost (cancels 6 Apr. 1970) see - 159 17 July 1970 Expanded Lower Grades - Chart of Abilities Gained & Inabilities Lost (revision & reissue of 25 June 1970) (cancels 6 Apr. 1970) 159 8 Sept. 1970 Examiner's 24 Hour Rule 161 13 Jan. 1971 Exam 24 Hour Rule (additional information) 162 8 Mar. 1971 Examiner's Form (replaces & revises 9 May 1969 & 26 Jan. 1970) 163 CERTS AND AWARDS (A Study of this section should include the CLASS AND GRADE PROGRAMME, Volume 4, pages 360 - 403.) 27 Nov. 1959 HCO Board of Review (excerpt) 164 31 July 1965 The Department of Certifications and Awards - Purpose (excerpt) 164 12 Dec. 1950 Certification Board - Duties and Responsibilities 115 7 Nov. 1955 Hubbard Communications Office (Operational Bulletin)165 20 Mar. 1957 Staff Certificate Display 165 28 Apr. 1957 HCO Board of Review - Goal 165 19 Aug. 1957 Release All Certificates... 166 2 Sept. 1957 Field Certificates 166 19 Nov. 1957 HCO - Final Authority on Certificates (HCOB) 166 28 Mar. 1958 Only Organization Offices can Certify Clears (HCOB) 167 30 June 1958 Procedure for Certifying Clears (HCOB) (revision of HCOB 28 May 1958) 168 30 June 1958 Clear Bracelet Procedure (revision of 25 Feb. 1958) 169 17 Nov. 1958 Clear Bracelets (HCOB) 170 25 Nov. 1958 HCO Board of Review - Function and Practice 117 28 Feb. 1959 HCO Board of Review Duties 119 20 Mar. 1959 Certificates Handling 170 29 July 1959 Sending Certificates by Mail 171 31 Aug. 1959 Certifications 171 27 Nov. 1959 HCO Board of Review (excerpt) 164 31 Dec. 1959 Routing of Certificates for Sterling Areas 172 22 Feb. 1960 HPA Qualifications 172 25 Apr. 1960 Important Certification Change 173 29 Apr. 1960 Certification Change 173 18 May 1960 Certifications 174 23 May 1960 Cancellation of Certificates Vol. 1 - 366 7 July 1960 Training Applicants Vol. 2 - 318, Vol. 4 - 132 11 Oct. 1960 Case Assessments for Students 123 12 Feb. 1961 Certificates and Awards - Revised List 175 16 May 1961 HPA/HCA Requirement 176 14 Nov. 1961 Stabilization of Clears 176 21 Nov. 1961 Training Course Requirements Vol. 4 - 306 30 July 1962 Certification and Validation Requirements Vol. 4 - 326 13 Sept. 1962 Certificate Application Form 177 28 Sept. 1962 Saint Hill Briefing Course Terminations Vol. 4 - 414 19 Oct. 1962 Preparation of HPA/HCA Certificates 179 4 Dec. 1962 R2 - 12 Validation 179 9 July 1963 HPA/HCA Certificate Check Sheet Vol. 4 - 342 12 Aug. 1963 Certificates and Awards 180 8 Oct. 1963 New Saint Hill Certificates and Course Changes Vol. 4 - 434 26 Nov. 1963 Certificate and Classification Changes - Everyone Classified Vol. 4 - 360 11 Dec. 1963 Classification for Everyone (amends 26 Nov. 1963) Vol. 4 - 364 5 Feb. 1964 Founding Scientologist Certificate Vol. 2 - 264 21 Feb. 1964 Issuing of Certificates 183 16 June 1964 Personnel Records - Admin Certs (modifies 12 Aug. 1963) 184 1 July 1964 Certification and Classification 186 18 Sept. 1964 Final Classification on Termination from Saint Hill Vol. 4 - 447 23 Sept. 1964 Policies: Dissemination and Programmes Vol. 2 - 41, Vol. 4 - 40 13 Nov. 1964 Provisional Class VI Classification (cancels 18 Sept. 1964) Vol. 4 - 448 31 Dec. 1964 Certificates 187 5 Mar. 1965 Certificates and Awards - New Status of Honorary Awards 188 7 Apr. 1965 Book Auditor 190 9 Apr. 1965 Correction to Policy Letters on Certification and Awards 191 21 Apr. 1965 Basic Certificates - Uncertified Personnel 192 28 Apr. 1965 Power Processes 343 17 June 1965 Scientology Pins (amends & cancels 12 Apr. 1965) Vol. 2 - 381 26 July 1965 Release Declaration Restrictions - Healing Amendments 193 17 Aug. 1965 Certification of Franchise Students 193 ix 23 Aug. 1965 Crediting of Auditor in Release Log Book 194 27 Oct. 1965 Grade Award Insignia 194 13 Nov. 1965 Release Pins 195 13 Dec. 1965 Numbering of Certificates 196 17 Jan. 1966 Unclassed Certificates - HAS, HBA, HQS 197 14 Feb. 1966 Doctor Title Abolished Vol. 2 - 119 1 Aug. 1966 Sign Ups and Discounts 198 16 Aug. 1966 Release Grades 199 13 Sept. 1967 Clear Check Outs (amends 6 Sept. 1967) 148 7 Sept. 1968 Review Complete - Pc Attestations 92 20 Jan. 1969 Classification see - 200 13 Feb. 1969 Ethics Protection Conditions Blue Star, Green Star, Gold Star Vol. 0 - 248, Vol. 1 - 492 11 July 1969 Dianetics Auditing Completion Certificate 199 7 Sept. 1969 Classification (20 Jan. 1969 amended & reissued) 200 18 Nov. 1969 Dianetics - Right to Audit 201 18 Nov. 1969 Dianetics - Right to Teach 202 6 Apr. 1970 Scientology Release Attestation Form 96 25 Apr. 1970 Guarantee of Service Delivery 203 8 June 1970 Student Auditing Vol. 4 - 227 17 July 1970 Expanded Lower Grades - Chart of Abilities Gained & Inabilities Lost (revision & reissue of 25 June 1970) (cancels 6 Apr. 1970) 159 13 Jan. 1971 Attestation at Certs & Awards 204 6 Nov. 1971 Interneships Line - Up - Auditor Interneships 326 MEMBERSHIPS (See also MEMBERSHIPS, Volume 3, pages 143, 150, 151, 157, 165, 245 - 254 and 258.) 6 Apr. 1957 Membership Handling (excerpt) (HCOB) 205 3 May 1960 Keeping Memberships in Force 206 28 July 1960 International Membership Privileges Vol. 2 - 195 5 June 1962 Permanent Staff Privilege 206 5 July 1963 Sales of Lifetime Memberships or Shares 207 21 Apr. 1965 Membership - Attestations 207 1 Sept. 1965 Current Policy - Franchise Vol. 3 - 253 1 Sept. 1965 Membership Policies 208 10 Dec. 1965 Membership Billing (Sec ED 147 INT) 209 15 Dec. 1965 Additions to "The Promotional Actions of an see - 205 Organization" 1 Aug. 1966 Sign Ups and Discounts 198 1 Aug. 1966 Refund Addition - Membership Refunds Vol. 3 - 347 14 Dec. 1971 Qual Student Lines - Membership Handling 108 DEPARTMENT 14 DEPARTMENT OF PERSONNEL ENHANCEMENT (A study of this Department should include HATS, Volume 0, pages 63 - 77, and Volume 1, pages 153 - 159; DEV-T, Volume 0, pages 119 - 152; PROGRAMMING, PLANNING AND TARGETS, Volume 0, pages 303 - 335; and the PERSONNEL, DATA and ORG SERIES in the 1970 and 1971 Year Books.) 7 Dec. 1971 Purpose, Ideal Scene, Product, Statistic Department of Personnel Enhancement 36 16 Feb. 1972 The Purpose of the Department of Personnel Enhancement 210 AUDITING OF STAFF 11 Apr. 1957 Intensives for Staff see - 212 16 May 1957 Intensives for Staff 212 11 June 1957 Staff Intensives; (Assoc Sec Directive) 212 9 July 1958 Staff Clearing (HCOB) 213 27 Oct. 1958 Staff Member Processing 213 2 July 1959 Staff Auditing Requirement Vol. 0 - 120 22 July 1959 Processing of Staff Members 213 7 June 1960 Staff Auditing 213 3 Aug. 1960 Security of Persons Leaving Staffs 353 7 Nov. 1960 HCO Area Secretary Hat Addition Vol. 1 - 31 21 Dec. 1960 Staff Clearing - New Policy 214 22 Mar. 1961 Staff Members Ordered to Processing 215 9 Apr. 1961 Staff Intensives (modified) 216 3 Oct. 1961 Auditing Schedules 217 6 Oct. 1961 Staff Clearing 218 27 Dec. 1961 Sec Checks on Staff 356 x 27 Dec. 1961 Processing D of P 356 22 Jan. 1962 Crash Programme Vol. 4 - 26 17 May 1962 Staff Staff Auditor's Hat 219 10 Sept. 1962 Staff Clearing Program 221 12 Sept. 1962 Goal Processing - Importance of 224 30 Apr. 1963 The Saint Hill Staff Co-Audit 225 17 June 1963 Staff Clearing Program (amends 10 Sept. 1962) 226 22 Aug. 1963 ARC Break Assessments on Staff 228 4 Dec. 1963 Org Staff W/H Checks 228 13 Dec. 1963 Co-Audit 229 21 Feb. 1964 Staff Regulations - Auditing Versus Job Vol. 0 - 43 19 Mar. 1964 Staff Regulations - Staff Intensives 230 10 Aug. 1964 Good Workers Vol. 0 - 44 8 Apr. 1965 HCO, Org Executive and Divisional Secretaries, Justice on, and Auditing of Vol. 1 - 565 23 Apr. 1965 Clarification - Auditing of Org Executives Vol. 1 - 566 29 Apr. 1965 Bonuses 231 13 Jan. 1966 Regulations for Auditing of Staff and Students 233 20 July 1970 Cases and Morale of Staff 234 STAFF TRAINING OFFICER (See also sections on HATS, Volume 0, pages 63 - 77, and Volume 1, pages 153 - 159.) 21 Sept. 1969 Staff Training Officer 237 2 May 1957 Qualifications of a Permanent Staff Member see - 239 3 June 1957 Qualifications of a Permanent Staff Member (Assoc Sec Directive) 239 5 Sept. 1957 Validation of Staff 240 10 Mar. 1959 Permanent Staff Members 240 18 Jan. 1960 Qualifications of Permanent Staff Members 241 2 June 1960 Requirements for Staff Posts 241 26 Nov. 1960 Permanent Staff Member Requirements 242 13 Feb. 1961 Permanent Staff Requirement Changes (modifies 26 Nov. 1960) 243 17 Feb. 1961 Staff Post Qualifications Permanent Executives to be Approved see - 244 22 Feb. 1961 Permanent Staff Exam 124 26 Feb. 1961 Qualification of Executives 243 28 Mar. 1961 Personnel Policies - Staff Post Qualifications Permanent Executives to be Approved (modifies 17 Feb. 1961) 244 22 July 1961 Executives' Pay 247 23 Oct. 1961 Pay of Executives (modifies 22 July 1961) 247 23 Jan. 1962 Permanent Executives (amends 17 Feb. 1961) 247 21 May 1962 Permanent Staff 248 5 June 1962 Permanent Staff Privilege 248 12 Aug. 1963 Certificates and Awards 180 16 June 1964 Personnel Records - Admin Certs (modifies 12 Aug. 1963) 184 16 Apr. 1965 Drills, Allowed Vol. 4 - 188 21 Apr. 1965 Basic Certificates - Uncertified Personnel 192 4 Jan. 1966 Personnel Staff Status 249 29 Apr. 1966 Policy Check Outs and E-Meter 252 20 July 1966 Staff Status see - 253 22 Aug. 1966 Addendum to HCO Pol Ltr of 20 July 1966 "Staff Status" 254 21 Mar. 1967 Org Exec Course Vol. 0 - 3 19 May. 1969 Staff Status (20 July 1966 amended) 253 5 Jan. 1969 Staff Status Two (modifies 4 Jan. 1966) 255 21 Sept. 1969 Staff Training Officer 237 2 Aug. 1971 Study Time 256 13 Jan. 1972 Inter - Dependent Hatting and Programming Functions 276 PERSONNEL PROGRAMMING 22 Jan. 1972 Personnel Programming 258 23 Oct. 1971 Personnel Programming Rules (HCOB) 259 23 Oct. 1971 Personnel Programming Technology (HCOB) 262 23 Oct. 1971 Personnel Programming White Form (HCOB) 264 23 Oct. 1971 Master Personnel Programming Tally Sheet (HCOB) 268 23 Oct. 1971 Personnel Programmer Ethics Intervention Rights (HCOB) 272 23 Oct. 1971 Individual Staff Study Orders (HCOB) 273 13 Jan. 1972 Tips on Personnel Programming (HCOB) 274 13 Jan. 1972 Inter - Dependent Hatting and Programming Functions 276 14 Jan. 1972 Management Cycle (24 June 1970 revised) 277 14 Jan. 1972 The "OK To Be A - - " System 278 xi CHAPLAIN The Church of Scientology Creed 280 20 Mar. 1957 Ministerial Ordination 281 3 May 1957 Ministerial Qualifications see - 281 15 Aug. 1957 Ministerial Qualifications (supersedes 3 May 1957) see - 281 12 June 1958 Ministerial Qualifications (second revision) 281 29 Oct. 1962 Religion 282 12 Aug. 1963 Certificates and Awards - Ministerial Awards and Insignia 182 2 Aug. 1965 Chaplain 283 19 Jan. 1966 Chaplain, Transfer of 283 5 Aug 1966 Chaplain's Court - Civil Hearings 284 15 Nov. 1966 Routing of Chaplain's Court Orders 286 22 Sept. 1967 Ministerial Qualifications (reissue of 12 June 1958) see - 281 2 Nov. 1967 Chaplain's Section (excerpt) 287 2 Sept. 1968 Chaplain 287 12 Feb. 1969 Religion 288 6 Mar. 1969 Scientology is a Religion 289 4 Apr. 1969 Scientology Marriage Ceremonies 291 24 Apr. 1969 A Scientology Church Register 291 26 Jan. 1970 Scientology Prayer 292 16 Apr. 1970 Morale 293 20 July 1970 Cases and Morale of Staff 234 27 Oct. 1970 A Book: "The Background to the Religion of Scientology and Ceremonies of the Church of Scientology of California WW" 294 12 Apr. 1971 Ordination Ceremony 295 4 June 1971 Prayer Day Ordination Ceremony 296 MEDICAL OFFICER 3 Oct. 1970 Medicine and Dianetics 298 3 Oct. 1970 The Role of the Medical Officer 300 11 Oct. 1970 Medical Officer's Code 303 DEPARTMENT 15 DEPARTMENT OF CORRECTION ORG LIBRARY - STAFF LIBRARIAN 2 Oct. 1971 Divisional Summary for Division V - Correction Division (FDD 18 Qual Int) - Staff Librarian 32 7 Dec. 1971 Purpose, Ideal Scene, Product, Statistic - Staff Librarian 38 CRAMMING (A study of this section should include COURSE SUPERVISION, Volume 4, pages 141 - 218.) 10 Nov. 1965 The Cramming Section 305 6 Oct. 1966 Cramming - Students Who Flunk Classification for a Level 306 13 May 1969 Cramming Section - Service to Trained Auditors 307 INTERNESHIPS 28 Aug. 1959 BScn Interneships 308 16 May 1961 HPA/HCA Requirement 176 29 May 1962 Interne Hat - What is Expected of Internes 309 29 June 1962 Staff and Interne Auditors 311 1 Feb. 1966 HGC Cure - Interne Training and Staff Auditors 63 1 Feb. 1966 Staff Auditor and Supervisor Procurement 65 7 Mar. 1966 HGC Cure (Continued) 69 8 Mar. 1966 High Crime 71 11 Sept. 1967 Interne Training Programme 312 27 Aug. 1968 Sea Org Internes 315 13 Nov. 1969 Interneships and Case Supervisors 316 18 Apr. 1970 Correction to HCO P/L 13 November 1969 see - 316 20 July 1970 Internships and Case Supervisors (amends 13 Nov. '69 & 18 Apr. '70) 317 22 July 1970 Hubbard Scientist of Standard Tech 319 17 Feb. 1971 Class VII 320 19 July 1971 Internes (HCOB) 322 24 Aug. 1971 Interne Checksheets - Okays to Audit 324 6 Nov. 1971 Selling Internships (amends 20 July 1970) 325 6 Nov. 1971 Interneships Line - Up - Auditor Interneships 326 6 Nov. 1971 Case Supervisor Interneships 328 6 Nov. 1971 HGC Auditors and HGC Auditors in Training 329 8 Nov. 1971 Interneships - Electronic Attestation Form see - 330 18 Feb. 1972 Interneships - Electronic Attestation Form (revises 8 Nov. 1971) 330 22 Feb. 1972 Interneship Errors Found 332 xii TRAINING OF TECH STAFF 13 Mar. 1961 Staff Auditor Training Vol. 1 - 114 2 Apr. 1961 Staff Auditor Training - Sequence of Study 334 5 Jan. 1962 Examination for HGC Auditors 336 21 Sept. 1965 Auditor Estimation Test 337 1 Feb. 1966 HGC Cure - Interne Training and Staff Auditors 63 7 Mar. 1966 Star Rates on Tech and Qual Staff 70 8 Mar. 1966 High Crime 71 12 Jan. 1969 Auditors and Training 340 2 Aug. 1971 Study Time 256 REVIEW 24 Apr. 1965 Review 341 28 Apr. 1965 Power Processes 343 29 Apr. 1965 Ethics - Review (correction to 24 Apr. 1965) (excerpt) 345 4 July 1965 Pc Routing - Review Code 346 9 July 1965 Qual Goofs - Review Holds (excerpt) 347 12 July 1965 Release Policies - Starting the Pc Vol. 2 - 326, Vol. 4 - 572 19 July 1965 Release Checks, Procedure for Vol. 4 - 574 30 July 1965 Preclear Routing to Ethics Vol. 1 - 427, Vol. 4 - 606 6 Aug. 1965 Qualifications Technical Actions (HCOB) 58 9 Aug. 1965 Release Check Outs (addendum to 5 Aug. 1965) 145 14 Oct. 1965 Potential Trouble Source Routing 348 30 Dec. 1965 PTS Auditing and Routing Vol. 1 - 439, Vol. 4 - 578 1 Feb. 1966 HGC Cure - Interne Training and Staff Auditors 63 21 July 1966 Tech vs Qual 82 28 Dec. 1967 Qual Senior Datum 73 7 Sept 1968 Review Complete - Pc Attestations 92 9 Dec. 1968 Qual Has No Backlog (LRH ED 61 INT issued as HCO PL 4 Oct. 1970) 75 17 Jan. 1969 Pc Attestations 93 11 Apr. 1970 Review Complete? 158 21 May 1970 Fast Flow Grades Cancelled (LRH ED 103 INT) 99 14 Dec. 1971 Qual Preclear Lines 109 ARC BREAK PROGRAMME 16 Sept. 1957 HGC Policy Vol. 4 - 498 6 June 1962 ARC Break Clean - up Programme 349 1 Sept. 1967 ARC Break Cleanup Programme (excerpt from ED 473 WW 842 SH) 350 15 Sept. 1967 Release and Clear Check Outs 149 17 June 1968 ARC Break Registrars and Auditors (corrects 2 Nov. 1967) 350 20 Jan. 1969 ARC Break Program 351 23 Feb. 1970 Ethics - Quality of Service Vol. 1 - 506, Vol. 4 - 100 9 Aug. 1971 ARC Break Program (cancels 20 Jan. 1969) 352 14 Dec. 1971 Qual Preclear Lines 109 Appendix 3 Aug. 1960 Security of Persons Leaving Staffs 353 13 Dec. 1960 Security Checks 353 28 Jan. 1961 New Security Rules 354 25 Mar. 1961 Security Rules (cancels 28 Jan. 1961) 355 27 Dec. 1961 Sec Checks on Staff 356 27 Dec. 1961 Processing D of P 356 17 Jan. 1962 Responsibility Again (reissued 7 June 1967) 357 22 Jan. 1962 Security Checks 358 27 Feb. 1962 Clean Hands Clearance Check 358 30 Oct. 1962 Security Risks Infiltration 359 19 Mar. 1968 Staff Status (20 July 1966 amended) 254 26 Aug. 1968 Security Checks Abolished 360 30 July 1970 The Tech and Ethics of Confessionals 361 15 Nov. 1970 Confessionals 364 Note: The materials in this volume are listed mainly in order of appearance. Additionally, some policies are listed in more than one section (with page numbers in italics), as they deal with more than one area of operation. Relevant policies from other OEC volumes are also listed, with volume and page numbers in italics. A complete date order index appears in the back of the book, starting on page 366. The GREEN FORM and other technical forms not included in the OEC Volumes are found in the technical materials of the levels where they specifically apply. xiii YOUR POST A post in a Scientology Organization isn't a job. It's a trust and a crusade. We're freemen and women-probably the last free men and women on Earth. Remember, we'll have to come back to Earth some day no matter what "happens" to us. If we don't do a good job now we may never get another chance. Yes, I'm sure that's the way it is. So we have an organization, we have a field we must support, we have a chance. That's more than we had last time night's curtain began to fall on freedom. So we're using that chance. An organization such as ours is our best chance to get the most done. So we're doing it! L. RON HUBBARD xiv HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 JULY 1965 Remimeo All Qual Hats Qual Division (Star-Rated on all check-outs) PURPOSES OF THE QUALIFICATIONS DIVISION The Qualifications Division is Division Number 5 of the Organization. This Division is headed by the Qualifications Secretary. It consists of three departments. The Department of Examinations, Department Number 13, is headed by the Director of Examinations. The Department of Review, Department Number 14, is headed by the Director of Review. The Department of Certifications and Awards, Department Number 15, is headed by the Director of Certifications. The Departments have various sections and units. THE QUALIFICATIONS DIVISION The prime purpose of the Qualifications Division is: "TO ENSURE THE RESULTS OF SCIENTOLOGY, CORRECT THEM WHEN NEEDFUL AND ATTEST TO THEM WHEN ATTAINED." The activities of the Division are covered by the prime purpose of the Division and all rules, regulations, policies and routes relating to that Division are for the purpose of assisting it to carry out its purpose and no order, rule, regulation, policy or route may swerve it or its Departments, Sections or Units or its executives or personnel from carrying out the purposes outlined herein. DEPARTMENT OF EXAMINATIONS The prime purpose of the Department of Examinations and all its sections and units is: "TO HELP RON ENSURE THAT THE TECHNICAL RESULTS OF THE ORGANIZATION ARE EXCELLENT AND CONSISTENT, THAT STUDENTS AND PRECLEARS ARE WITHOUT FLAW FOR THEIR SKILL OR STATE WHEN PASSED AND THAT ANY TECHNICAL DEFICIENCY OF ORG PERSONNEL IS REPORTED AND HANDLED SO THAT THE TECHNICAL RESULTS OF THE ORGANIZATION CONTINUE TO BE EXCELLENT AND CONSISTENT." IT MUST BE KEPT IN MIND THAT THE PRODUCT OF THE ORGANIZATION IS NOT SCIENTOLOGISTS, BUT CONDITIONS CHANGED BY SCIENTOLOGY. THEREFORE THE ABILITY OF THE AUDITOR TO CHANGE CONDITIONS IN, PRECLEARS AND THE ABILITY OF THE PRECLEAR OR CLEAR TO CHANGE CONDITIONS ALONG THE DYNAMICS ARE THE ONLY CONCERN OF THE DEPARTMENT OF EXAMINATIONS. The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be interpreted to swerve the Department of Examinations from its prime purpose, which is paramount in all its activities. Its policies and routes exist to carry out its prime purpose and for no other reason. The integrity of Scientology and its hope for beings in this Universe are entrusted to the Department of Examinations. THE DEPARTMENT OF REVIEW The prime purpose of the Department of Review and all its sections and units is: "TO HELP RON CORRECT ANY NON-OPTIMUM RESULT OF THE ORGANIZATION AND ALSO TO ADVISE WAYS AND MEANS BASED ON ACTUAL EXPERIENCE IN THE DEPARTMENT TO SAFEGUARD AGAINST ANY CONTINUED POOR RESULT FROM ANY TECHNICAL PERSONNEL OR THE FUNCTION OF THE ORGANIZATION." The Department of Review must take over any non-optimum product of the organization, whether a technical project, an activity, a student or a preclear and bring about an attainment of the expected result regardless of obstacles. The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be used to swerve the Department of Review from its prime purpose of ensuring that the results of Scientology are excellent and consistent. THE DEPARTMENT OF CERTIFICATIONS AND AWARDS The Department of Certifications and Awards has the prime purpose in all its functions: "TO HELP RON ISSUE AND RECORD VALID ATTESTATIONS OF SKILL, STATE AND MERIT HONESTLY DESERVED, ATTAINED OR EARNED BY BEINGS, ACTIVITIES OR AREAS." The validity of issue and decrying any false issue are the concerns of the Department of Certifications and Awards. The Department is fully within its rights to recommend issue when it is unjustly denied or to refuse issue when it is obviously riot in keeping with its prime purpose. The orders, rules, regulations, policies and routes were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may deny the personnel of the Department the right to carry out its prime purpose as above. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 SEPTEMBER 1965 Remimeo [Excerpt] Advisory Councils Advisory Committees STATISTICS FOR DIVISIONS Qual Division 5 - Cash Collected by reason of the Division for the week. This division's certs and grades and awards are all really the Tech Division's work. But we early found that a Qual Division's various services were paid for when good and not when bad. So this division's gross statistic is how much cash was paid-not later collected, for Qual Division services. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED [Excerpted from HCO P/L 30 September 1965, Statistics for Divisions. A complete copy of this P/L in in Volume 1, page 328. It was later amended by HCO P/Ls 29 March 1970, Tech and Qual Stats Revised, page 8; 17 June 1970 Issue II, OIC Change-Cable Change, page 10; 5 February 1971 Issue V, Org Gross Divisional Statistics Revised, page 22; and 5 February 1971 Issue 111, FEBC Executive Director Org GDSes, in the 1971 Year Book.] 2 [chart] QUALIFICATIONS DIVISION 5 TECHNICAL DIVISION 4 1 DISTRIBUTION DIVISION QUALIFICATIONS SECRETARY III TECHNICAL SECRETARY QUALIFICATIONS SEC SEC. DISTRIBUTION SECRET I I TECHNICAL SEC. SEC. DISTRIBUTION SEC. 8 I RESULT CORRECTION ABILITY I ACTIVITY PRODUCTION Department 13 Department 14 Department 15 PURPOSES CLEARING Department 11 Department 12 Department 16 Department 17 DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF EXAMINATIONS REVIEW CERTIFICATION DEPARTMENT OF DEPARTMENT OF TRAINING PROCESSING & AWARDS PUBLIC CLEARING INFORMATION Director of Director of Director of Director of Director of Director of Director of Training Processing Examinations Review Certification Public Clearing & Awards Information Copyright (c) 1965, 1967 by L. Ron Hubbard ALL RIGHTS RESERVED THE PROMOTIONAL ACTIONS OF QUALIFICATIONS DIVISION 5 (From HCO PL 20 November 1965, The Promotional Actions of an Organization, with the additions 81a and 85a from HCO PL 15 December 1965 and HCO PL 4 February 1966. These are given complete for all divisions in Basic Staff Volume 0, starting on page 84.) 72. QUALIFICATIONS SECRETARY -. Co-ordinates and gets done the promotional functions of Division 5. 73. DEPARTMENT 13 (Dept of Examinations) - Makes sure no untrained student or unsolved case gets past. 74. Finds the real errors in any failures (no student or pc ever gets upset if the actual error is spotted-they only get upset when a wrong error is found). 75. Refuses to get so concentrated on "validating people" that errors are overlooked for this backfires also. 76. Routes those passed quickly to Certs and Awards and those failed quickly to Review and routes any Ethics matters discovered promptly to Ethics. 77. DEPARTMENT 14 (Dept of Review) - Quickly repairs any flat ball bearings turned out by the Tech Division so they will be no discredit to org. 78. Gives brilliant standard isolation of any errors in students or pcs-discovers them with ease. 79. Repairs thoroughly. 80. Makes a continual effort to get failed cases in the field or ARC Broken Scientologists in for a Review. 81. Sends to Ethics all Ethics matters discovered. Cultivates an aura of effortless competence. 81 a. Review makes the dissatisfied satisfied with the Org by remedying all tech misses. 82. DEPARTMENT 15 (Dept of Certs and Awards) - Issues credentials that will be seen around-pins that people will wear, certificates they will hang up, cards they will show. 83. Never issues anything falsely as it will be hidden or discredited. 84. Issues literature to all new releases and other completions that tells them what they have attained and what next to do and encourages them to do it. 85. Heavily promotes auditors outside the org to bring in their pcs for examination and Release declarations. 85 a. Pushes along the Free Membership programme and makes sure Accounts sends a bill for the next year's Membership the moment the six months expires AND IS ITS STATISTIC. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 4 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 NOVEMBER 1967 Remimeo HCO Exec Sec Hat Org Exec Sec Hat Qual Sec Hat Dept of Exams Hats Dept of Review Hats Dept of C & A Hats QUALIFICATIONS DIVISION, DEPARTMENTS OF EXAMINATIONS, REVIEW AND CERTIFICATIONS AND AWARDS All Organization Boards are to be posted in accordance with the following line-up which complies with HCO Policy Letter of February 28, 1966 entitled, "Danger Condition Data, Why Organizations Stay Small": DEPARTMENT OF EXAMINATIONS Director of Examinations QUAL INTERVIEW & INVOICE SECTION Qual Interview & Invoice In-charge Qual Invoice Clerk Qual Routing Clerk Qual Folder Clerk Qual Invoice Routing Clerk Qual Page STUDENT EXAMINATIONS SECTION Student Examinations In-charge Certification Examiner Classification Examiner Examination Marker Practical Demonstrations Examiner PC EXAMINATIONS SECTION Pc Examinations In-charge HGC Pc Examiners Student Pc Examiners CLEAR CHECKING SECTION Clear Checker OT CHECKING SECTION OT Checker DEPARTMENT OF REVIEW Director of Review CASE SECTION Chief Case Officer CASE OFFICER UNIT Case Officers CASE REVIEW UNIT I Leading Review Auditor Unit I Review Auditors 5 CASE REVIEW UNIT 2 Leading Review Auditor Unit 2 Review Auditors CRAMMING SECTION Chief Cramming Officer Cramming Officers STAFF SECTION Staff Section Officer STAFF TRAINING UNIT Chief Staff Training Officer Staff Training Officers STAFF REVIEW UNIT Chief Staff Review Officer Staff Review Officers Org Exec Course Org Exec Course Supervisor Org Exec Course Administrator INTERN TRAINING SECTION Intern Training Officer ORG REVIEW & CORRECTION SECTION Org Review and Correction DEPARTMENT OF CERTS AND AWARDS Director of Certs & Awards INVOICE SECTION Invoice Clerk LOGGING SECTION Logging Clerk CERTIFICATE & AWARDS PREPARATION SECTION Certificate & Awards Preparation Clerk CERTIFICATE & AWARDS STOCK SECTION Certificate & Awards Stock Clerk MEMBERSHIP SECTION Membership In-charge Membership Index Card Clerk Membership Card Preparation Clerk Membership Card Issuance Clerk Memberships Promotion Clerk Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder LRH:jp.rd Copyright 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 6 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 NOVEMBER 1967 [Excerpt] CHAPLAIN'S SECTION Chaplain Chaplain's Court Arbiter Chaplain's Court Clerk Chaplain's Court Files Clerk Sunday Services Promotion Clerk Chaplain's Sunday Services Assistant Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder LRH:jp.rd Copyright 1967 by L. Ron Hubbard ALL RIGHTS RESERVED [Excerpted from HCO Policy Letter of 2 November 1967, Distribution Division, Departments Of Public information, Clearing and Success. A complete copy is in Volume 6, page 9.] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 JUNE 1968 Issue II (Corrects HCO PL 2 November 1967 Dissem Division and HCO PL 2 November 1967 Qualifications Division) Remimeo ARC BREAK REGISTRARS AND AUDITORS ARC BREAK REGISTRARS AND AUDITORS ARE RELOCATED IN QUAL TO WORK AS A TEAM. L. RON HUBBARD Founder LRH:js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 OCTOBER 1968 Remimeo STAT FOR CLASS VIII C/S QUAL IS NUMBER NAMES IN CF. L. RON HUBBARD Founder LRH:ei.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 7 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 MARCH 1970 [Excerpt] Remimeo QUAL STATS REVISED (Amends HCO P/Ls 30 Sept 65 "Statistics for Divisions", 22 Sept 69 "HGC Statistic" and 27 Apr 67 "Tech Division Statistic" and 31 Mar 69 "OIC Report Forms") Qual statistics are hereby revised as follows: QUALIFICATIONS DIVISION Qual See: 1. GI divided by total number on staff. 2. Total number of creditable success stories received less total number of poor success stories received. Dir Exams: 1. Total number of pcs completed on a grade, intensive or review action with very good indicators. 2. Total number of outnesses reported. Dir Review: 1. Total number of auditors who have an "OK to Audit" and total number of Supervisors who have an "OK to supervise" who are actually auditing and supervising. 2. Total number of students or pcs corrected who paid in full, plus staff corrected with VGIs. Qual CIS: Total number of active auditors on staff. Dir C & A: Total number of certs issued. Cramming Officer: Total number of students completed less total number of students back to Cramming on the same level of training. Staff Training Officer: Total number of hours attended by staff on staff training divided by the total number on staff. Qual Consultant: Total number of students routed back on course. Note that these statistics stress the inter-dependence of Tech and Qual with the rest of the org and reflect the actual production in terms of result. It may not be realized that the Qual statistic "GI divided by total number on Staff" is in fact an industrial statistic which accurately shows the value of each staff member. Judy Ziff D/CS-5 for L. RON HUBBARD Founder LRH:JZ:nt.ei.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED [Excerpt (c) from HCO P/L of 29 March 1970, Tech and Qual Stats Revised, a complete copy of which is to in the 1970 Year Book. It was later cancelled by HCO P/L 17 June 1970 Issue II, OIC Change-Cable Change, page 10.] NOT HCO POLICY LETTER CORRECT COLOUR FLASH BLUE ON WHITE EXECUTIVE DIRECTIVE FROM L. RON HUBBARD LRH ED 107 INT [Excerpt) 3 June 1970 To: Class IV Orgs and Saint Hills for ACTION. AOs for Info. From: Ron Subject: ORDERS TO DIVISIONS FOR IMMEDIATE COMPLIANCE [ORDERS TO DIVISION V-Excerpted] Reference: LRH ED 104 INT Auditing Sales and Delivery Pgm No. 1, LRH ED 106 INT What Was Wrong DIVISION V 1. The purpose of Division V is to CORRECT malfunctions in the org. Realize that the whole org has moved into Div V and squashed it. Begin a program of unloading functions. 2. Shift the CIS to Div IV. There is no Div V CIS. The Review Auditor does his own C/Sing on cases he repairs. 3. Refuse to do any major actions on cases. Repair them so they will now run and shift them back to Div IV. 4. Get in DECLARE discipline at the Examiners. Refuse to declare more than one grade at a time. Get the pc to state the ability he has attained, not "I'm Level 0 now" but the exact wording of that grade. Refuse flatly to pass any pc run only on one process for a grade as disclosed by folder inspection. Get the earliest Examiner discipline in. Folder, meter, pc statement as to the exact end phenomena of the Grade. Student by examination and meter check for false completion. 5. Refuse to back down when anyone in Tech starts yelling you're invalidating their gains or repute. That's how all this decline started-an invalidation of Qual opinion by the Tech See at SH 1965. Wiped out Qual. Five years later the subject was gone over the whole world and having to be put back. 6. Provide helpful service to students and pcs. Make them feel especially safe in Qual. 7. Really repair students with your interest, 2 way comm and learning drills (they'll be coming out in HCO B again shortly). 8. Really repair pcs using assessed lists like the GF, L1B, L4A, ruds, etc so they're flying. 9. Take credit from Tech for every auditing hour (or part thereof costs an hour) you spend on a pc Take all pc repair from hours pc has bought. Only if he has run out of Tech hours and needs repair do you charge him. Try to get him to buy a new package of hours as soon as possible-but of course a pc needing repair isn't likely to buy more until repaired. 10. Get in your Staff Training Officer (who in small orgs can also be Cramming) and begin to push the staff through Staff Status I and 11 and III and OEC so the org form will be held and thus keep the org from being in a continual correction status. 11. Get your Certs and Awards requiring all certs to be signed by the HCO Area See (or HCO ES) before they are valid. Get the signed cert routed back for presentation by the Registrar to the pc or student. 12. Give me a great big hand getting this Auditing Sales and Service Pgm No. I IN so that it stays in and totally assume the function of org correction for which Qual was designed. Qual was meant to do Product Correction and Org Correction. It got so bad Qual became the Product Division not the Product Correction Division. So help me out by getting the org to be a service org producing pcs run on all grade processes for each grade and auditors who know they use what they learn. [seal] L. RON HUBBARD LRH:dz.rd 9 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 JUNE 1970 Remimeo Issue II All Orgs, [Excerpt] Scn and URGENT so OIC CHANGE - CABLE CHANGE (Effective for the week beginning 24 July 1970 and ending for first report 30 July 1970 and continuing thereafter.) (Cancels HCO PL 29 Mar 70, Tech and Qual Stats.) (Amends HCO PL 30 Sept 65, Statistics for Divisions.) Qual Stars are revised as follows: QUALIFICATIONS DIVISION Qual See and GDS: 1. The amount of money paid for student training into the org for a certificate course. (All solo excepted.) 2. The number of creditable success stories turned in less 2 points for every no-story and less 2 more points for every ethics action taken on a student, pc or staff member. Dir Exams: 1. I point for every non F/N Examiner Report. (It being understood that an Examining Report is done after every session.) 2. 10 points for every uncertain or flunked student. (It being understood that students are given meter checks by Examiner and spot Exams for every theory or practical completion.) Note: Each of the 2 Examiner stats loses 100 points for each proven instance of evaluation, invalidation of students or pcs by expression or statement by the Examiner, instances of penalty to be decided by Qual See, Div 6 See and a third member agreed upon by the two. Dir Review: 1. Errors discovered and corrected in pcs' folders, I point for each plus 10 points for each student completed with VGls. 2. Number of falsely signed off items on Div IV checksheets corrected in Cramming. Cramming Officer: See No. 2 Dir Review. Staff Training Officer: 1. GI divided by the number of people. 2. Course completions by staff members. Qual Consultant: 1. Number of staff, students and pcs spotted in the org during week with BIs. 2. Number of BIs routed or handled. No Qual C/S Stat as there now isn't one. Review Auditor: 1. Errors discovered and corrected in pcs' folders, I point for each. 2. 10 points for each pc completed with VGls. Dir C & A: 1. Number of classifications rejected by reason of inadequate case gain or false representations. 2. Number of awards refused by reason of inadequate hours or abilities for the level not attained. It will be noted that these statistics reflect the original design of Tech and Qual and do not favor "Quickie Grades" for pcs, inabilities in auditors, unpaid staffs or an ARC Broken field. Accuracy in compiling these stats, posting them weekly where they can be seen and managing on the basis of these is a survival factor in an org. L. RON HUBBARD Founder LRH:nt.ka.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED [Excerpted from HCO Policy Letter of 17 June 1970, Issue 11, OIC Change-Cable Change. A complete copy is in Volume 1, page 359.] [Amended by HCO P/Ls 5 February 1971 Issue V, Org Gross Divisional Statistics Revised, page 22, and 5 February 1971 Issue III, FEBC Executive Director Org GDSes, in the 1971 Year Book.] 10 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 JULY 1970 Remimeo Issue II EC Hats Qual Div Hats REORGANIZATION OF THE CORRECTION DIVISION (TO BE USED AT ONCE ON ORG BDS. SUBJECT TO MODIFICATION WITH EXPERIENCE.) The three departments of Correction Div V are reorganized as given on the following Org Board. AWARENESS LEVELS: Dept 13 - ENHANCEMENT Dept 14 - CORRECTION Dept 15 - VALIDITY DIVISION FIVE CORRECTION DIVISION 8 Qualification Secretary M Dept 13 DEPARTMENT OF PERSONNEL ENHANCEMENT 6 Director of Personnel Enhancement M PERSONNEL OBSER VA TION SECTION M Status Unit: Inspects staff for out-points in duty performance or any needful Training and case cycles. Collects data from Examiner, Personnel I/C, Org Seniors, Ethics files, Ethics Officer, Medical Officer, Chaplain, Course Supervisor, Course Admin, Hats Officer, STO, Personal Folder, Case Supervisor and Org Council. Reports data to Data Analysis Unit. B Data Analysis Unit: Applies Data Series HCO P/Ls to find personnel needing improvement. Sends names and data to Reports Unit. P Reports Unit: Gets any further data necessary. Sends CSW to Staff Programming Section. B STAFF PROGRAMMING SECTION M Hubbard Consultant Unit: Does Consultation on current status. Relays data to Programming Unit or Dept 15. B Programming Unit: Reviews folder. Locates personnel's needs on Management Chart. Targets out program of Processing and Training for increased value to themselves and the Org. P Routing Unit: Routes personnel to first step on Program. Posts personnel names on Personnel Enhancement Board. P STAFF TRAINING AND STAFF AUDITING SECTION M Staff Training Officer: Training, Admin and Inspection Unit. 11 Keeps all Admin for the section. Keeps attendance up on training cycles and programs. Inspects and 8c's all training cycles in the Org and gives checkouts. Liaises closely with Personnel Bureau and keeps them informed of increased staff member value. B Staff Training Unit: (Has a separate unit for all classes of staff enhancement cycles: OEC, Interneship, etc.) Sees personnel successfully through staff enhancement cycles. P Staff Auditing Unit: Collects staff folders from Tech Services. Gets staff folders CSed by the Tech CS. Staff Staff Auditors audit staff. B Dept 14 DEPARTMENT OF ORGANIZATION CORRECTION 0 Director of Organization Correction M ORGANIZA TION SITUA TION RECOGNITION SECTION M Org Perception Unit: Knows the correct ideal scenes related to purpose and time of all parts of the entire Org. Collects data of GI and all Org GDSes and departmental statistics, post hats, packs of divisional duties and descriptions of Org lines, etc. B Org Data Analysis Unit: Surveys for out-points the collected data of the existing Org scene and sub-scenes. P Org Situation Analysis Unit: Knows the statistics that should exist. Produces summaries of situations regarding the Org form and sends to Org Correction Section. B ORG CORRECTION SECTION M Org Inspection Unit: Inspects situations more closely. Calls Boards of Investigation to go over GDSes that are down. Finds out WHY a departure from an ideal scene, what changed and isolates the change. Establishes the hat material missing, which divisional duties are not being done, which hats are not being worn and details of Org lines which do not flow, etc. Looks for the basic Org Outnesses. B Org Correction Unit: Establishes the need to handle situations. Elvaluates resources available and capability. Looks into the Reality of Hat write ups and corrects to Ideal Scene. Expansion of Data in Hats. Passes correction data to Correction Program Unit. P Correction Program Unit: Writes up programs which correct, undo harmful changes and revert to the ideal scenes Uses a gradient solution. P OR G IDEAL SCENE A TTAINMENT SECTION M Org Prediction Unit: Ensures that all the functions of the Org are taking place. (Each Production Unit of the Org is represented in this Unit.) Settles practical aspects of correction programs. 12 B Org Reestablishment Unit: Gets situations handled by implementation of the correction programs. Gets hats re-written, packs of Divisional Duties, etc formed, Org lines straight and flowing and changes reverted so that production increases by statistics. P Org Correction Verification Unit: Sees that every sub-ideal scene and the ideal scene is returned to, or attained, and is verified by production statistics. Successful and unsuccessful Org correction actions are written up and made known to seniors. P Dept 15 DEPARTMENT OF TECHNICAL CORRECTION 0 Director of Technical Correction M EXAMINA TIONS SECTION M Examiner Unit: Inspects the product and verifies that results have been attained. B Consultant and Medical Officer Unit: Uses two way comm to establish what needs correcting. Inspects Medical and hygiene aspect of product. Arranges or administers Medical Care. P Routing Unit: Routes the product back to its Production Unit, or on to Correction Section or Certs and Awards Section. B PRODUCT CORRECTION SECTION M Logging Unit: Logs all products coming in for correction and corrected products going out. B Product Correction Unit: (Each production unit is represented in this unit: i.e. Pc Correction - Review Unit. Student Correction - Cramming Unit.) Corrects products of production units. P Admin Unit: Keeps materials and records of correction actions. Has a Bull Pen where all unresolving data is kept for final resolution. P CER IS AND A WARDS SECTION M Completion Logging Unit: Logs all products that have been completed. B Certs and Awards Unit: Attests as to skill, state and merit of product. P Admin Unit: Keeps stocks of certificates and symbols. LRH:JF:sb.ka.rd D/CS-5 Copyright (c) 1970 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Amended by HCO P/L 8 August 1970 Issue 111, Reorganization of the Correction Division, page 14. Cancelled by HCO P/L 7 December 1971 Issue IV, Correction Division-Purposes, Ideal Scenes, Products, Statistics, page 35.1 13 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 8 AUGUST 1970 Issue III Remimeo EC Hats (Amends HCO Policy Letter 15 July '70. Qual Div Hats Various Div V functions are added.) REORGANIZATION OF THE CORRECTION DIVISION (TO BE USED AT ONCE ON ORG BOARDS. SUBJECT TO MODIFICATION WITH EXPERIENCE.) The three departments of Correction Div V are reorganized as given on the following Org Board. AWARENESS LEVELS: Dept 13 - ENHANCEMENT Dept 14 - CORRECTION Dept 15 - VALIDITY DIVISION FIVE CORRECTION DIVISION 0 Qualification Secretary M Dept 13 DEPARTMENT OF PERSONNEL ENHANCEMENT 0 Director of Personnel Enhancement M PERSONNEL OBSERVATION SECTION M Status Unit: Inspects staff for out-points in duty performance or any needful Training and case cycles. Collects data from Examiner, Personnel I/C, Org Seniors, Ethics files, Ethics Officer, Medical Officer, Chaplain, Course Supervisor, Course Admin, Hats Officer, STO, Personal Folder, Case Supervisor and Org Councils. Reports data to Data Analysis Unit. B Data Analysis Unit: Applies Data Series HCO P/Ls to find personnel needing improvement. Sends names and data to Reports Unit. P Reports Unit: Gets any further data necessary. Sends CSW to Staff Programming Section. B MEDICAL-HYGIENE SECTION M Inspections Unit: Does daily inspections, liaises with Inspections and Reports. Reports to Orders of the Day and appropriate terminals to handle outnesses. 14 B Medical-Hygiene Unit: Administers Medical care. Acts to improve Health and Hygiene of staff. Arranges professional medical care as needed. Keeps supplies for normal and emergency use. P Completions Unit: Keeps all reports, logs, inventories, records and files in present time. B STAFF PROGRAMMING SECTION M Hubbard Consultant Unit: Does Consultation on current status. Relays data to Programming Unit or Dept 15. B Programming Unit: Reviews folder. Locates personnel's needs on Management Chart. Targets out program of Processing and Training for increased value to themselves and the Org. P Routing Unit: Routes personnel to first step on Program. Posts personnel names on Personnel Enhancement Board. P STAFF TRAINING AND STAFF AUDITING SECTION M Staff Technical Services Unit: Keeps all Staff Student and Case Folder Admin. Keeps up-to-date the Staff Auditing Scheduling Board and the Staff Student Progress Board. Rounds up pcs for Staff Staff Auditors. Liaises closely with Personnel Bureau and keeps them informed of increased staff member value. B Staff Training Unit: Staff Training Officer sees that staff do train, keeps attendance up and gives checkouts. In Scn and SO Orgs there is a separate unit for all staff enhancement cycles: Org Exec Course Supervisor runs OEC. C/S Internship Supervisor runs C/S Internship, etc. Sees personnel successfully through staff enhancement cycles. P Staff Auditing Unit: Gets Folder Summaries and Folder Error Summaries of Staff Case folders done and C/Sed. Staff Case Supervisor C/Ses staff folders in a large org, otherwise done by Staff Staff Auditors, C/S Interns or Tech C/S. Staff Staff Auditors audit staff. 15 B Dept 14 DEPARTMENT OF ORGANIZATION CORRECTION a Director of Organization Correction M ORGANIZATION SITUATION RECOGNITION SECTION M Org Perception Unit: Knows the correct ideal scenes related to purpose and time of all parts of the entire Org. Collects data of GI and all Org GDSes and departmental statistics, post hats, packs of divisional duties and descriptions of Org lines, etc. B Org Data Analysis Unit: Surveys for out-points the collected data of the existing Org scene and sub-scenes. P Org Situation Analysis Unit: Knows the statistics that should exist. Produces summaries of situations regarding the Org form and sends to Org Correction Section. B OR G CORRECTION SECTION M Org Inspection Unit: Inspects situations more closely. Calls Boards of Investigation to go over GDSes that are down. Finds out WHY a departure from an ideal scene, what changed and isolates the change. Establishes the hat material missing, which divisional duties are not being done, which hats are not being worn and details of Org lines which do not flow, etc. Looks for the basic Org Outnesses. B Org Correction Unit: Establishes the need to handle situations. Evaluates resources available and capability. Looks into the Reality of Hat write ups and corrects to Ideal Scene. Expansion of data in Hats. Passes correction data to Correction Program Unit. P Correction Program Unit: Writes up programs which correct, undo harmful changes and revert to the ideal scenes. Uses a gradient solution. P ORG IDEAL SCENE A TTAINMENT SECTION M Org Prediction Unit: Ensures that all the functions of the Org are taking place. (Each Production Unit of the Org is represented in this Unit.) Settles practical aspects of correction programs. B Org Reestablishment Unit: Gets situations handled by implementation of the correction programs. Gets Hats re-written, packs of Divisional Duties, etc formed, Org lines straight and flowing and changes reverted so that production increases by statistics. P Org Correction Verification Unit: Sees that every sub-ideal scene and the ideal scene is returned to, or attained, and is verified by production statistics. Successful and unsuccessful Org correction actions are written up and made known to seniors. 16 P Dept 15 DEPARTMENT OF PRODUCT VALIDITY 0 Director of Product Validity M EXAMINA TIONS SECTION M Examiner Unit: Inspects. the product and verifies that results have been attained. B Consultant, Medical Liaison Officer and ARC Break Registrar Unit: Uses 2-way comm to establish what needs correcting. Liaises with the Medical Officer for staff and with Medical Practitioners for staff and public as necessary. ARC Break Registrar programs the recovery of and signs up ARC broken Dianeticists and Scientologists from the field for the ARC Break Auditor to handle. P Routing Unit: Routes the product back to its Production Unit, or on to Correction Section or Certs and Awards Section. B PRODUCT CORRECTION SECTION M Logging Unit: Logs all products coming in for correction and corrected products going out. B Product Correction Unit: (Each Production Unit is represented in this Unit: i.e. Pc CorrectionReview Unit, which has Review Auditors. Student Correction-Cramming Unit, run by the Cramming Officer.) Corrects products of production units. ARC Break Auditor handles ARC breaks, pulls overts, and gets in Life Ruds. P Admin Unit: Keeps materials and records of correction actions. Has a Bull Pen where all unresolving data is kept for final resolution. P CER IS AND AWARDS SECTION M Completion Logging Unit: Logs all products that have been completed. B Certs and Awards Unit: Attests as to skill, state and merit of product. P Admin Unit: Keeps stocks of certificates and symbols. D/CS-5 LRH:JF:rr.rd for Copyright (c) 1970 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED [Cancelled by HCO P/L 7 December 1971 Issue IV, page 35.1 17 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 SEPTEMBER 1970 Issue II Remimeo IDEAL SCENES AND STATISTICS FOR CORRECTION DIVISION FIVE THE IDEAL SCENE OF QUAL (Correction Division Five) and the QUALIFICATIONS SECRETARY To see that any departures from the Ideal Scene of the Org, its staff and quality of results and products are detected and quickly corrected. STATISTIC: Number of Div V correction cycles successfully completed. --------------- Calculated: For Org corrections, one point for every Org situation recognised, written up as a fully targeted correction program and then all targets having been completed with the situation handled and the Ideal Scene established. For Product Validity corrections, one point for every successful completion of a correction program which was written in target form to correct an auditor, case supervisor, pc, pre OT, supervisor, student, staff member or any other non-optimum Org product and which resulted in increased ability. Dept 13 DEPARTMENT OF PERSONNEL ENHANCEMENT Ideal Scene: An Org in which all its personnel are specialists on their posts having attained their abilities through auditing, tech and other training and who can improve conditions across the dynamics. Statistic: GI -number on staff. Staff Case Supervisor Ideal Scene: All staff being successfully audited to increased abilities in handling others and their own lines and mest. Statistic: 1. Percentage of staff who are in good case condition measured by the last Examiner Reports and cancelled by any adverse Exam report. (Calculated as per HCO Pol Ltr 20 Jul '70 [Technical] Cases and Morale of Staff: The number of folders in Staff Case Category No. I as a percentage of the number on staff.) 2. Number of staff cases C/Sed. PERSONNEL ENHANCEMENT SECTION Personnel Enhancement Officer Ideal Scene: Correctly establishes situations with regard to Org Personnel and establishes correct Personnel Enhancement Programs which result in optimum abilities for each Org personnel to operate across the dynamics. Sees that these abilities are attained by having staff folders available and training and auditing materials complete and Enhancement, Progress and scheduling boards in present time. Statistic: 1. Number of study points, based on Flag authorised point system, achieved by staff as students following written and agreed upon Staff Enhancement Programs. 2. Number of Well Done and Very Well Done hours audited on staff cases as a result of staff members following written and agreed upon Staff Enhancement Programs. is Medical Officer Ideal Scene: All staff well and healthy and hygienic with the overall standard of health continuously increasing. Statistic: 1. Percentage of staff well from medical ills (i.e. not on medical lines AND not on out personal hygiene lines). 2. Number of sick staff now well and routed off Medical Officer lines plus number of out personal hygiene cycles handled to Medical Officer's satisfaction. STAFF TRAINING SECTION Staff Training Officer Ideal Scene: All staff being Tech and Admin trained making good progress and attaining specialist abilities. Statistic: 1. Total number of staff student study points based on Flag authorised point system, less 1,000 for every staff member not on course for the week. 2. Course completions by staff members. STAFF AUDITING SECTION Leading Staff Staff Auditors and Staff Staff Auditors Ideal Scene: All staff cases kept flying and being successfully and frequently audited to increased abilities and maintained high morale. Statistic: Number of hours of Well Done and Very Well Done auditing sessions. (If no C/S the Staff Staff Auditors share the Staff C/S percentile stat.) Dept 14 DEPARTMENT OF ORGANIZATION CORRECTION Director of Organization Correction Ideal Scene: An Org that is effectively and causatively managed on statistics and which is rapidly corrected where departures from its Ideal Scenes and Sub-Ideal Scenes occur. An Org where correct hats are worn, Org lines are fast and smooth and all Divisional materials are available to individual staff members. An Org where policy is known and used, with Org rudiments in and Departmental checklists complete. An Org that does not produce nonoptimum products and with all statistics which are based on Ideal Scenes on an uptrend. An Org where conditions for others and its personnel are improved. Statistic: Sum of points of each Unit, Section, Departmental, Divisional and Org conditions assigned on stats calculated on: Non-existence = -3, Danger = -2, Emergency = - 1, Normal = + 1, Affluence = +2, Power = +3. ORGANIZATION SITUATION RECOGNITION SECTION Organization Situation Recognition Officer Ideal Scene: Correctly analysed major departures from the Organization Ideal Scene which are quickly acted upon to the completion of the correction cycle. Statistic: Sum of points of each Unit, Section, Departmental, Divisional and Org conditions assigned on stats calculated on: Non-existence = -3, Danger = -2, Emergency = -1, Normal = +1, Affluence = +2, Power = +3, PLUS one for every Org outness reported to the Org Correction Section and acted upon with a correction action which has resulted in an increased stat. 19 ORGANIZATION CORRECTION SECTION Organization Correction Officer Ideal Scene: Correctly programs the correction of an Org Situation so that it quickly reverts to the Org Ideal Scene through implementation of the Correction Program. Statistic: Sum of points of each Unit, Section, Departmental, Divisional and Org conditions assigned on stats calculated on: Non-existence = -3, Danger = -2, Emergency = -1, Normal = + 1, Affluence = +2, Power = +3, PLUS one for every effective corrective action taken which has resulted in an increased stat. ORGANIZATIONAL IDEAL SCENE ATTAINMENT SECTION Organization Ideal Scene Attainment Officer Ideal Scene: An Org with all statistics based on Ideal Scenes on a rising trend and correction cycles swiftly handled. An Org with great community potential and Area Control. Statistic: Sum of points of each Unit, Section, Departmental, Divisional and Org conditions assigned on stats calculated on: Non-existence = -3, Danger = -2, Emergency = -1, Normal = +1, Affluence = +2, Power = +3, MINUS one for every 5% of all the Departmental Admin Checklists not complete. Dept 15 DEPARTMENT OF PRODUCT VALIDITY Director of Product Validity Ideal Scene: An Org whose products are flawless and where the technology of Optimum Survival is known and used and is forced to be viewed where it is not known and used. Nonoptimum products of the Org rapidly and successfully corrected and none allowed to leave which are not optimum with no flaws missed. Statistic: Number of Dept 15 correction cycles successfully completed. Calculated by one point for every successful completion of a correction program which was written in target form to correct an auditor, case supervisor, pc, pre OT, supervisor, student or staff member and which resulted in increased ability for that person MINUS 100 for every correction cycle ordered by a senior Org Qual to handle a non-optimum product which was allowed to leave the Org. EXAMINATIONS SECTION Examiner Ideal Scene: Distant location of bad indicators and product flaws. Statistic: Number of students and pcs examined PLUS one point for every person with bad indicators routed, (BI's include every non F/N Examiner Report, it being understood that an Examiner Report is done after every session) PLUS ten points for every uncertain or flunked student. (It being understood that students are given meter checks by Examiner and spot Exams for every theory or practical completion.) Note: The Examiner stat loses 100 points for each proven instance of evaluation, invalidation of students or pcs by expression or statement by the Examiner, instances of penalty to be decided by Qual See, Div 6 See and a third member agreed upon by the two. ARC Break Registrar Ideal Scene: Spots and recovers ARC Broken Dianeticists and Scientologists from the field. 20 Statistic: Number of ARC Broken and/or blown Dianeticists and Scientologists contacted and put back on Org lines during the week. CORRECTION SECTION Review Consultant Ideal Scene: Staff, students and pcs having difficulty swiftly handled. Statistic: Number of staff, students and pcs who are having difficulty, interviewed and handled. Cramming Supervisor Ideal Scene: Swift handling of technical misses in student's knowledge. Statistic: 1, Number of falsely signed off items on Div IV and Dept 13 checksheets corrected in Cramming. 2. Ten points for every student completed with VGI's. Leading Review Auditor and Review Auditors Ideal Scene: Swift handling of bogged cases and correction of goofing auditors and C/Ses. Statistic: 1, Errors discovered and corrected in pcs, folders, one point for each. 2. Ten points for each pc completed with VGI's. ARC Break Auditor Ideal Scene: Swiftly handled ARC Broken cases. Statistic: Number of previously ARC Broken and blown pcs, and students handled successfully in the week. CERTIFICATES AND AWARDS SECTION Certificates and Awards Officer Ideal Scene: Validates flawless products while getting any non-optimum product of the Org corrected. Statistic: 1. Number of classifications rejected by reason of inadequate case gain or false representations. 2. Number of awards refused by reason of inadequate hours or abilities for the level not attained. D/CS- 5 for LRH:JF:sb.ka.rd L. RON HUBBARD Copyright(c) 1970 Founder by L. Ron Hubbard ALL RIGHTS RESERVED [Amended by HCO P/Ls 5 February 1971 Issue V, Org Gross Divisional Statistics Revised, page 22, and 5 February 1971 Issue II1, FEBC Executive Director Org GDSes, in the 1971 'Year Book. Cancelled by HCO P/L 7 December 1971 issue IV, Correction Division-Purposes, Ideal Scene$, Products, Statistics, page 35.) 21 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 FEBRUARY 1971 Issue V [Excerpt] Remimeo OIC WW CLOs EC: Hat HAS Hat OIC Hat ORG GROSS DIVISIONAL STATISTICS REVISED (Amends HCO Pol Ltr 30 Sept 65 - Stats for Divisions, HCO PL 17 June 70 - OIC Change, Cable Change, HCO PL 22 Sept 70 - Ideal Scenes & Stats for Correction Div 5, Page 1, GDS for Div 5 only.) QUAL DIVISION 5 1 . The total amount of money paid for student training into the org for a Certificate Course (all Solo excepted). 2. The total number of creditable success stories turned in, less the number of people not passing Key Questions, and less 2 for any Ethics action taken on a student, preclear or staff member for the week. 3. Gross Income divided by number of persons on staff for the week. HCO Aide for L. RON HUBBARD Founder LRH:HE:mes.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED [Excerpted from HCO Policy Letter of 5 February 1971, Issue V, Org Gross Divisional Statistics Revised. A complete copy covering all divisions is in the 1971 Volume.] 22 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 FEBRUARY 1971 Issue VI Limited Non-Remimeo FEBC Exec Dir Only FEBC ORG BOARD DIVISION 5 DEPARTMENT 13 ENHANCEMENT DEPARTMENT OF PERSONNEL ENHANCEMENT Director of Personnel Enhancement Staff Case Supervisor STAFF ROUTING AND SERVICES SECTION Staff Routing and Servicing Officer Staff Routing Unit Staff Routing I/C Pages Staff Services Unit Staff Servicing I/C Staff Logging and Books Clerk Staff Materials Supply Clerk Staff Location Clerk Staff Assignment Clerk PERSONNEL ENHANCEMENT SECTION Personnel Enhancement Chief Personnel Inspection Unit Personnel Inspector Personnel Consultant Unit Personnel Consultant Personnel Analysis Unit Personnel Analysing Officer Personnel Programming Unit Personnel Programming Officer Health and Hygiene Unit (AOs and SHs only) Medical Officer Inspections Sub-Unit Hygiene Inspector Records, Reports, Inventories Sub-Unit Records, Reports, Inventories I/C Medical Liaising Sub-Unit Medical Liaising Officer 23 Appointments to Shore I/C Medical Accompanying I/C Visiting I/C Clinic Sub-Unit Clinic Officer Medications I/C First Aid I/C Transportation I/C Visiting I/C Advisement to C/S and Examiner I/C STAFF HA TTING COLLEGE SECTION Dean of Staff Hatting College Staff Hatting College Unit Staff Training Officer Specialist Training Unit Specialist Training Officer STAFF STAFF AUDITING SECTION Leading Staff Auditor Unit A Staff Staff Auditing Unit A Leading Staff Staff Auditor Unit A Staff Staff Auditors Unit B Staff Staff Auditing Unit B Leading Staff Staff Auditor Unit B Staff Staff Auditors PERSONNEL ENHANCEMENT MATERIAL, EQUIPMENT AND MAINTENANCE SECTION Personnel Enhancement Material, Equipment and Maintenance Officer Staff Library Unit Staff Librarian Staff Training Equipment Unit Training Equipment Supply I/C Training Equipment Maintenance Clerk A VALUABLE FINAL PRODUCT OF THE DEPARTMENT AND THE ORG: EFFECTIVE AND WELL TRAINED ORG STAFF MEMBERS DEPARTMENT 14 CORRECTION DEPARTMENT OF ORGANIZATION CORRECTION Director of Organization Correction ORGANIZATION INSPECTION SECTION Organization Chief Inspector Stat Inspection Unit Stat Inspector 24 Org Inspection Unit Org Inspector Org Product Inspection Unit Org Product Inspector Data Collection Unit Data Collection I/C Data Collection Filing Clerk ORGANIZATION SITUATION RECOGNITION SECTION Organization Situation Recognition Officer Statistic Analysis Unit Statistic Analyser Data Analysis Unit Data Analyser Extreme Conditions Unit Extreme Conditions Evaluator Data Evaluation Unit Data Evaluator PROGRAMMING SECTION Planning and Programming Officer Planning Unit Planning I/C Programming Unit Programming I/C ORGANIZATION CORRECTION SECTION Organization Correction Officer Program Briefing Unit Program Briefer Program Expediting Unit Program Expeditor Program Reports Posting Clerk ORGANIZATION IDEAL SCENE ATTAINMENT SECTION Organization Ideal Scene Attainment Officer Program Debriefing Unit Program Debriefer Ideal Scene Verification Unit Ideal Scene Verifier Program Files Unit Program Filing Clerk PRODUCT: MORE EFFICIENTLY PRODUCED ORG VALUABLE FINAL PRODUCTS 25 DEPARTMENT15 VALIDITY DEPARTMENT OF PRODUCT VALIDITY Director of Product Validity QUAL INTERVIEW AND INVOICE SECTION Interviewing and Invoicing Officer Qual Invoicing Unit Qual Invoicing I/C Qual Routing Unit Qual Routing [/C Pages Qual Folder Unit Qual Folders I/C Qual Consultant Unit Qual Consultant Chaplain Unit Chaplain (Dept 18 Liaison) EXAMINA TIONS SECTION Chief Examiner Student Examinations Unit Student Examining Officer Student Examiner Certificate Examiner Classification Examiner Examinations Marker Practical Demonstration Marker Pc Examinations Unit Pc Examining Officer HGC Pc Examiner Staff Examiner Student Pc Examiner Upper Levels Examiner (St Hills and AOs only) Product Examinations Unit Product Examinations Officer Product Examiner RE VIEW SECTION Review Chief Review Auditing Unit Leading HGC Review Auditor HGC Review Auditors Leading Staff Review Auditor Staff Review Auditors Leading Student Pc Review Auditor Student Pc Review Auditors Cramming Unit Chief Cramming Officer 26 Leading Student Cramming Officer Student Cramming Officers Leading Staff Cramming Officer Staff Cramming Officers Medical Liaising Unit (Orgs Only) Medical Officer Hygiene Inspections Sub-Unit Hygiene Inspector First Aid and Assists Sub-Unit First Aid I/C Assists I/C Medical Liaising Sub-Unit Medical Liaising I/C Advisement to C/S and Exams I/C Medical Accompaniment I/C Medical Reports Records and Inventory Sub-Unit Medical Reports Records and Inventories I/C Medical Unit Filing Clerk ARC BREAK REPAIR SECTION ARC Break Repairing Chief ARC Break Repairing Registration Unit ARC Break Repairing Registrar ARC Break Repairing Auditing Unit ARC Break Repairing Leading Auditor ARC Break Repairing Auditors ARC Break Surveying Unit ARC Break Surveyor CERTS AND A WARDS SECTION Certifying and Awarding Chief Invoicing Unit Invoicing I/C Logging Unit Logging I/C Certificate and Awards Preparation Unit C&A Preparing I/C Certificate and A wards Stock Unit C&A Stocks I/C Certificate and A wards Filing Unit C&A Filing Clerk PRODUCTS: CORRECTED ORG PRODUCTS A VALUABLE FINAL PRODUCT OF THE DEPARTMENT AND THE ORG: EARNED CERTIFICATES AND AWARDS LRH:JR:nt.bh.rd SO Training & Services Aide Copyright(c) 1971 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Amended by HCO P/L 17 February 1971 Issue II1, as it applies to AOs and Saint Hills only, in the 1971 Year Book.]