HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 MAY 1968 Limited Non-Remimeo BOOKS ALL STOCK NOW BELONG SH AS BEFORE ALL INCOME PUBS ORG SHOULD BE BANKED BY PUBS ORG AS SH ORGANIZATION BUT SEPARATE ACCOUNTS SH PAYS FOR AUDITOR AND PROMOTION AND SUBSIDIZES FUTURE BOOKSTOCKS PUBS SHOULD BE SOLVENT ON ITS OWN BUT LACK OF FUNDS SHOULD NOT MAKE PROMOTION, METERS OR BOOKSTOCKS BEHIND HAND AS THESE FORM THE FUTURE INCOME OF SAINT HILL. SH CONTINUES TO PAY FOR ITS BOOKS AND PRINTING. LRH:js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 JUNE 1968 (Corrects HCO Policy Letter 23 May 68 paragraphs 10 and 11 only) Remimeo HCO BOOK ACCOUNT HCO Book Account Pol Ltr restored. No book meter etc monies subject to allocation of percentile and must be kept separate as is foremost dissem line. Books must be subsidized by adding reserve monies to HCO book from time to time. LRH:js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 176 L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO WW POLICY LETTER OF 24 JULY 1959 HANDLING OF MONIES Any cheques or postal orders coming in to HCO WW should be taken personally and handed to the person doing the invoicing. Once the money is invoiced it should be taken to Mrs. Shorney who deposits all monies in the bank. Never leave money on desks or in filing baskets over night. Always place the money in the safe or at least in a desk drawer. HCO Secretary WW NW:brb.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 177 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 JUNE 1961 sthil PURCHASE ORDER SYSTEM (Re-issued from Aug 25, 1959) Effective September 1st, 1959 and continuing, nothing may be bought for the Manor, Grounds or HCO Activity by any domestic or office staff at Saint Hill Manor without a purchase order made out and okayed before the purchase is made. Copies of these forms will be found in the domestic staff message center and in the staff office. This form must give the person or firm from which the purchase is to be made. It must give the item, quality, description and actual or estimated cost. If the item is for food, house supplies or such activities it is given the word "Domestic". All food, dishes, Calor gas, coal, petrol, garden supplies, seeds, paper, ink, stationery, printing, repairs, building materials, salaries on a continuing basis, casual labour and any and all items subject to being paid for are included in this Purchase Order system. Every Purchase Order must bear the initials of myself or Peter Hemery before the order can be phoned or placed. When bills are presented for payment each and every item on every bill must be covered by a Purchase Order. If it is not then the purchase shall be considered unlawful and may have to be paid for by the staff member who placed the order without authority. No cheque will be signed unless the bill it is paying and all Purchase Orders appertaining thereto accompany the cheque. The salary sum cheque likewise must be accompanied by a Purchase Order giving the pay rates and numbers of all persons. L. RON HUBBARD LRH:jl.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED 178 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 OCTOBER 1959 STHIL INVOICING, ACCOUNTS PROJECT 12 (Cancels Earlier Directives) Project 12 is assigned herewith to Mr. Godfrey in all aspects to permit Mrs. Shorney to assist me in correspondence and purchasing. All invoicing and disbursements must be done on proper machines. RULES GOVERNING ACCOUNTING All income from whatever source is banked. All funds are disbursed by cheque even when disbursed again by cash. All transactions are recorded in full, and all invoices and disbursements are given any history known about them on the invoice or the voucher. There is no reason for making accounts history a matter of memory. All financial receipts and disbursements are reported weekly (by Monday 2 p.m.) by Accounts to the Executive Director. These are also reported by Project Supervisors on their Income and Disbursement Sheets. All purchases require purchase orders before made. If a purchase is made for Sthil with no order, the staff member making it must pay for it. The Accounts Project is responsible for enforcing financial policy on staff. CURRENT BILLS FILE Every firm or person - even staff members, has a place in our accounts files in a separate file folder One firm or person = one folder. All records, bills, letters, etc relating to such are placed in one file. Any bank or other loan has its own file. Cancelled cheques and bank statements are kept in their own files by account. But a photostat of each cheque back and front is made and filed with the firm folder to which it was issued. So are Invoices and Disbursement copies also filed as they apply in these files. A summary sheet of billing and payments is kept in each folder. These folders are retired to dead file each year when actually dead. STATEMENTS FILES Each debtor of any company we are handling has his own file. All invoices and papers relating to such debtors are kept in this file folder. A statement sheet is also kept. A copy of the contract (photostat) is kept in this file. The original is kept in a Valuable Document file in the safe. This applies to any company, firm or person who sends us money or owes us money. INVOICING All monies received are invoiced with full data. The white goes to the payor as a receipt. The yellow goes to the Project Supervisor or person most interested. The red goes to Accounts for filing in folders. The blue stays in the machine and is never detached from its consecutive pad of 179 voucher. Invoices are used to sort out banking, reports, statements, etc. DISBURSEMENT VOUCHERS All disbursements, whether by cash or cheque, are written on a disbursement Payroll vouchers are signed while still on the machine by the recipient. Cheque numbers, a firm's bill number, any data applying, is written on a voucher The white goes as a complimentary statement to the firm, obviating letters or other papers. It is all that goes with the cheque (we keep all bills) A copy of a voucher goes to the Project Supervisor most interested. A copy goes to Accounts for filing in the folders of the firms or persons. A copy remains in the machine and is not disconnected from its pad. BANKING All monies are placed in the safe once they are invoiced and are only removed to be banked. The Accountant is responsible for them from the moment the mail is delivered to him until they are banked. The Accountant should be bonded. All money banked is recorded on deposit slips stamped by the bank. These are filed then with bank records along with statements and cheques. Collections done by the bank are recorded with new invoice and must be sent to us by the bank. Adjustments and transfers in Accounts are subject to Disbursement Voucher recording and should be so recorded. These are done by cheque, not letter. PROJECT FILES When a Project Supervisor receives his invoices and vouchers, he records these on appropriate sheets and presents them by 2.00 p.m. Monday for the week passed to the Executive Director who then passes them to Accounts. These are filed by Accounts in appropriate folders. Supervisors may have access to these folders. Accounts also presents its own report. PAYING BILLS A cheque is made out on an account and is presented with the full folder of the firm or person to receive it. The total of cheques are added up on a separate slip. Current bank statements are also presented. These items are necessary to the payment of any bill. All bills being paid by bankers order are recorded routinely in the folders. Bills being paid by cash require the initials of the Executive Director on an authority to do so. GENERAL All tapes of addition and other accounting records and all rough computations are kept by Accounts and appropriately filed. LRH:dd.prd.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 180 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 MARCH 1960 Sthil only All personnel ECONOMY WAVE Until the low collection period of November-December-January is cancelled out, strict economy of materials and contracture must be carried out at SthiL I will not sign any purchase orders except food, vital office supplies, needed petrol, enough sand and gravel and cement to complete construction using our night casuals. Conserve existing supplies. Scrounge what you can. No further contracts or major purchases will be undertaken until further notice. This does not mean we are suddenly poor or broke. It means that I want Sthil to run on available routine income without incurring capital losses. Please assist to wipe out the income - outgo inequality now existing. LRH:cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 MARCH 1960 sthil ACCOUNTS LINES All purchase orders, cheques and disbursements will be handled by myself until further notice and all such reports or requests should be sent to me. All income matters should be sent to Mrs Hubbard, with proper reports. She is responsible for income and collections, but for no other accounts, or administrative action. Each Monday I should be supplied, by accounts, with: 1. Income sheet for preceding week, general and books income; 2. Deposit slips of past week; 3. The most recent statements; and 4. Bills summary report, made fresh each week. We will only then disburse on bills. No bills except as below may be presented at other times or in any other manner. The only cheques that I will sign on other days than Monday are postal cheques and cheques to prevent shut-off of communications, lights or fuel but the last only if the shut-off is actually occurring; threats have no value. I wish to get the accounts up to the level of £4,000 or £5,000 and until I do all economy measures will remain in effect. LRH:cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 181 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 JULY 1960 Sthil LOSSES HCO WW is receiving about £600 per week and is spending about £700 per week. This data is gained from a review of the last year of operation and of current bills. Nobody's job is threatened by this providing it is resolved. Here are the plans for solvency and reduction of loss. We will cut £150 per week from the domestic bills and office supplies, postage and telex. We will increase our income £200 a week. By doing both we should have a 'black' in short order. Therefore, note that the following bills are too high. Postage Office Paper Electricity Office Supplies Contracts Food Soap Outside Laundry Peter Cowell is appointed Director of Economy to eradicate these overages, to remove three telexes and reduce supplies, paper and office costs. Antonio will do all food and service buying for cash and all such accounts will be cleared. By installing our new information centre and giving better service we can, by making an effort, increase income £200. These improvements and other economy actions are up to the staff to implement. LRH:dm.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 AUGUST 1960 Sthil PURCHASING Until further notice, all Purchase Orders for all needed materials, except kitchen and household supplies, must be passed to Dr Hubbard via Peter Cowell, who will review and co- ordinate the purchasing line as Director of Economy. LRH:js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Issued by: Peter Hemery HCO Secretary WW for L. RON HUBBARD 182 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 JULY 1961 Sthil for Action HCOs and HASIs for info Only ACCOUNTS Modifies Earlier Directives - EFFECTIVE AT ONCE Two Accounts Divisions are created herewith. These are the Income Division and the Disbursement Division. They are in separate areas and are run by different persons. They must be kept separate. INCOME DIVISION The Income Division performs the following actions: A folder is made for every organization or person who pays HCO WW money. This includes all HCOs and all HASIs and all these income accounts are kept in no other place nor by any other person. The income Division sees that Statements, pre-addressed by Address on proper envelopes, go out to each foldered person or organization once each month. This is a Thermofax of the summary sheet in each folder, stuffed in these Pre-Addressed envelopes. New addresses for this list are routinely forwarded to address to be put on a silk screen stencil. Old addresses withdrawn are also routinely passed to Address to be deleted from the stencil file and sent to be re-silked. No ledgers are kept by the income Division. No notebooks or Journals are kept. All data is retained in folders. Each folder has a summary sheet for Thermofaxing. All accounts are written on this sheet. All invoicing is done by the income Division. Notice of all bank payments paid in go to Income Division and all Bank Statements. When invoicing, mark each invoice for what it is - Franchise, Books, Royalty, T HCO Payment, Training, etc. White copy goes as receipt in the next statement mailing. Next copy goes to the Department concerned. Next copy goes to basket for Income Summary and when summaried is filed in folders. Final machine copy is retained as income summary, not torn but kept consecutive. On Monday following a week, the basket copies are sorted into boxes, Franchise, books, etc. Each box is totalled and given an adding machine Tape which is marked Franchise, etc. The Tapes are then totalled and marked, the cash deposited or received in the bank must equal the final total. These tapes are stapled together and passed to LRH, MSH and Peter Hemery as income information. When returned to Income Division they are stapled to the machine copies. These are put in an envelope, dated for the week and filed. This is total accounting record. The basket copies are now filed in the folders and each figure is entered on the statements sheet in the folder. The filing is done all at once. Once a month the statements sheets are brought to date from these invoice slips. When a slip is put on the statements sheet an X is put on the invoice slip to show it is entered. On receipt of Adcomm reports, the 10% due HCO WW is calculated and the sum owing is written on the statements sheet in the folder as a debit. The filing and the entries are separate. The filing is done at one time, every week, the entries are done at another, every month. The Adcomm Accounts type report is filed in the folder. The other Adcomm type reports are filed for OIC elsewhere. The Income Division has only to do with the general accounts Department part of the report. 183 It does not matter if all statements are up to date when Thermofaxed for mailing. Bring them routinely to date as a continuing activity, not in a monthly rush. Folder statements sheets not up to date one month as to debit and credit, will be up to date the next. The Folder Statements sheets are mimeographed in general and lettered in particular. On invoicing books, this is the first operation of the day. The invoices go at once by hand to Shipping so books may be mailed same day. This is a rush invoice item. Folders are filed alphabetically by Class, which is to say Orgs form a group. Franchise forms a group, books form a group, etc. It is the responsibility of the Income Division to know what HCO WW is owed and to see that it is collected. The Income Division must insist on a disbursement copy of monies sent being forwarded us by each org when it is sent. This copy is never entered on our statements sheets, but is kept in the folder. It is Info Only. Only money received in our banks is entered. The income report from the income section also includes the amount shown on the last statement for each bank account. There is no further attempt to balance cash deposited but not shown on statement or cheques issued but not cashed in by the person or firm who received them. This weekly report is the Money On Hand report. It goes to LRH, MSH, then Peter Hemery. It is then filed with the week's income report. It is compiled and despatched when all statements for the week are in. It is not attached to the Income Report but is separate. In practice, if convenient, it could be so attached. The Income Division retains and has all invoicing machines but no Disbursing Machine. DISBURSEMENT DIVISION The Disbursement Division has the responsibility of correctly disbursing the money of HCO WW such as bills, wages, mortgage payments, etc. Each creditor, including staff members, has a red folder. Each folder has a statements sheet in it. Whenever a cheque is disbursed or a wage or cash is paid out, a Disbursement Voucher must be written giving all particulars. The White Voucher is sent to the creditor, the next copy is filed in the statements folders. The Machine copy is retained unseparated and filed in an envelope dated as of the week disbursed. The copy of the Disbursement Voucher for filing is placed in a basket for filing and then is filed without entering it at that time on the Statements Sheet in the folder of the firm or person disbursed to. All incoming bills are placed in a basket along with the Disbursement Vouchers. They are all filed at once at the same time as the Disbursement Vouchers. They are not entered on the statements sheet at that time. Once each month minimum or every two months maximum, the folders' Statements Sheets are brought to date. This is a routine and continuing action. All debits and credits are entered on the Statements Sheet. These sheets are kept in the folder. When Disb Voucher or a company's bill is entered on the Statements Sheet a large X is drawn on it. It is returned to the folder. These folders when brought up to date are brought up on the not X'ed bills and vouchers. The Purchase Orders are filed in these folders and bills are checked against them. Disbursement is from 30 to 60 days on bills. Wages are paid now by cheque. The cheques are signed by Peter Hemery over the stamp "On Authority of L. Ron Hubbard". Cheques are given out late Friday afternoon. 184 We will cash our own cheques but not on pay day, only the following week. Each cheque issued for wages or bills must be written on a disbursement voucher. Persons receiving wages do not have to initial or sign the voucher. They receive the White Copy. The Folder copy is filed in their folder. Their pay books, etc are kept in their folders not in any separate file. The Government has a folder of its own, one for each department of the Government to which we pay out. Other pay papers than in the folder are kept in the Government folder for pay. This folder is filed adjacent to the pay folders of staff. There must be no loose tables, folders or booklets kept anywhere but in folders. There may be no "miscellaneous" folders. BANK STATEMENTS are filed in folders provided for the banks. There is one folder for each bank account. The cheque books are in the same file drawer but not in the folder. Cancelled cheques are fled loose in the bank's folder for each account until a cheque book is empty. Then each cheque is scotch taped, not stapled, to its counterfoil. Counterfoils are kept only in date, and no other data (not even amount), as Disbursement Vouchers are used for record, not Counterfoils. Cheques may not be taped into cheque books in use, neither voided nor cancelled cheques. There is only one report and that is monthly. Mimeographed sheets carrying each Company's name to whom we disburse is marked with the last debit figure on the Statements Sheet and how long the amount is owing. It is expected that all such statements will be brought to date before the monthly report is made. This report totals all bills owing. When executive directions are given on them cheques are issued as directed against this monthly report. There are no other reports except when requested on some firm. SUMMARY The Disbursement Division makes no income reports or reconciliation of bank statements. The Income Division makes no reports on disbursement. Every quarter an accountant audits the books and submits a quarterly report in summation form. He does not make books. The law requires records be kept. We keep records. Actually we keep books as above, but their pages are folders. HISTORY: The bugbear of accounting is the failure to record all one knows about each transaction. An executive is later expected to remember it all and spend two or three weeks going over tangled accounts with each audit. This is circumvented by writing all you know about the transaction on the Disbursement Voucher or on the Invoice We are at this writing being a lot too brief on our History. If you know something about the transaction related to what it's for and why, or what's odd about it, put it on the Invoice or Disb machine, not in a despatch or in memory. Example: Joyce Bibbin orders £2 worth of books but sends £3,10.0. She wants us also to retain £1.10.0 for a future purchase. Make out one invoice for £2.0.0 and one for £1.10.0 but say on each what and why, and that it came out of £3.10.0. Also if you know a purchase was for the garden, when the bill is paid, put it on the Disb Voucher. This way we'll not be racking our brains and can have an audit without the place being torn down. The person doing the Audit should do it here. Do not part with folders and records. All correspondence relating to a firm or person and all data on that person is kept in the same folder. There are no "Business Files". LRH:imj.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 185 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11 JULY 1961 Sthil PURCHASE ORDERS All authorities to sign purchase orders are hereby revoked. Only my signature and that of Mrs Hubbard may validate a purchase order before a purchase is actually made anywhere whether for cash or for charge account. This includes food and all petty cash. LRH:jl.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 AUGUST 1961 Sthil Staff and Students PRIVATE MAIL AND TELEPHONE CALLS L. RON HUBBARD All private telephone calls, telegrams and cables, of Staff members or Students, must be paid for in cash at the time of making the call or sending the telegram, etc. The charges for such services are obtainable from the operator. Private letters may also be stamped or franked on payment of the correct amount. These services may be extended as a courtesy, but it is understood that there is no obligation to do so. As far as possible, please use the ordinary public services in the town. During business hours, cash may be handed direct to the Switchboard operator in the front office. Outside of business hours, when the switchboard is unattended, place the cash in an envelope in the Switchboard operator's basket in the comm centre, with a note detailing the amount of the charge, and the exchange and number, or nature of Service. This facilitates the eventual checking of the account. If you have not the exact amount, place enough to cover it, and the Switchboard operator will hand back change next day. Students wishing to use the telephone must always obtain the help of the Switchboard operator, during business hours. At other times, they must ask an instructor or other Staff member. LRH:imj.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED 186 Issued by: Peter Hemery HCO Sec WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 OCTOBER 1961 Sthil Each Central Org for info Accounts Section INCOME RECORDS The following is advices and procedure and policy on Income Records at Saint TO THE INCOME SECTION: You should have a way of dividing up all incoming data so you can summarize it readily on to reports. For instance, DCI Tape Inv. These should be filed as they arrive. All data should be filed as it arrives, as fast as it's received or invoiced. Therefore, you need a big TO BE FILED Basket in which to dump your filing copies. Then you should have a RECEIPTS Basket in which to dump all your invoices for summary at end of week. One copy of invoices you write goes into each. Everything you need for the week's summary goes into RECEIPTS. Then at week's end, Wednesday? Thursday? you only have to separate out the contents of Receipts to do an Income Report. For this you need a basket (cardboard box will do) for each type of thing you summarize in the Income Report. You add up each box. Then add up all totals and you have your report. You must have in your possession a folder for each Central Org, each City Office, each HCO. Into these and Franchise you file the contents of your TO BE FILED basket every few days. Only when your filing is up, you summarize these folders. You will have a complete Bills Statement in each folder. This is brought up to date before mailing any bill. Invoice everything you get from bank by way of info on deposits. Only file in these Org folders what is actually paid. Always invoice anything paid, whether to us directly or to bank. Always file in Org folders all DCI tape shipment copies of invoice. File in folders constantly. Then each month take a folder and enter on its Statements Sheet: 1. Each 10% reported from Adcomm reports. 2. Each DCI invoice of a tape shipped or any estimate of tapes sent if invoices are missing. 1 and 2 are in foreign currencies, dollars or rands or whatever. 3. Enter in your own paid invoices in pounds sterling in paid column. 4. Total each column in its own currency and/or dollars for DCI. 5. Thermofax the resulting sheet and send it to Org. NOTE: Whenever you enter an invoice or an Adcomm report put an X across the income or Adcomm report. Then leave them in file. TO BE FILED basket contains or receives: 187 All material to go in Org folders. Every Adcomm financial report form received here. (Without correction or marking.) Every Invoice we write for books shipped to them. Every invoice we write of money received by them, either directly or through the bank. All Protest forms. RECEIPTS basket contains: All data on money actually received by Org, directly or through bank. Another copy of every invoice form we write on monies received from each Org directly or via bank. A copy of every invoice we write. TO BE FILED basket contents is filed every few days into Org folders. RECEIPTS basket contents are dealt into boxes each end of financial week. Each box is totalled. All totals are totalled. Income report consists then of the total of each box and its category; total of all totals; actual money banked. The report is made to be received on Monday by me. When report is looked over, it and all the contents of the boxes are put in a large envelope and marked for that week and filed separately. The Receipts basket stays empty of last week. This material waits in cardboard boxes until enveloped. Current week is filed in Receipts basket and only current week ever. No partial accounts may be sent to Orgs. I must see accounts statements of each org before it can be Thermofaxed. No correspondence may be engaged in with any org except DCI and then only to get complete tape records for collection. All efforts to collect are done by myself. All I want is complete data sheets. The Income Div is a recording, compiling and billing section, and attends to banking and bank records. It is not a collection activity. A file section exists in the Income Division for each of the following: 1. A folder for each organizational creditor. 2. By extension, a folder for each Franchise holder into which is filed their invoices. 3. A file for envelopes in series for each week's banking material. 4. A section for each separate bank account in which all statements. bank correspondence, etc. is filed. 188 An org folder contains: 1. A WW Statement Sheet. And all previous Statement Sheets. 2. Every Adcomm pink on finance received by Saint Hill. 3. A copy of every invoice we write for books shipped. 4. A copy of every invoice we write for money received. 5. Copies of every protest. 6. Copies of financial correspondence. We compile a Statements Sheet for a Central Org or City Office as follows: 1. Enter at the top Accumulated Debt. 2. Enter at the top right Accumulated Income 3. Enter in the left column for each consecutive week 10% of the adjusted gross from each Adcomm report. If a report is missing enter 10% of £750 arbitrarily. 4. Enter all Tape, E-Meter and books shipments if to the Central Org (not HCO) in the same column as 10%. 5. Total the columns at the bottom when it is reached. 6. Use foreign currencies dollars and their national currency for left hand column. 7. Use pounds Sterling always in right hand column. Just because you are sending them a bill is no reason to total. An HCO organizational Statements Sheet contains: 1. All debits and credits cumulative at the top. 2. All debits in the left hand column in their National currency. 3. All receipts in the right hand column in pounds Sterling. 4. Every book, tape and E-Meter invoice of our shipment goes in left hand column with date and item. 5. 33 1/3% of all Franchise money they have collected (S.A., Australia, New Zealand only). 6. 50% of every special course or Congress gross. If statements do not now reflect this, at least get a current statement going without a top summary. This avoids backlog. Catch up backlog by filing, not by recording. When all filing is done as above, then do a complete Statements Sheet. Never record before you file. Never short cut or add to above procedure. No further "books" or files or notations should exist in the Income Division. If they do, something is being done wrong. To lose track or to not have this system costs HCO WW a very large amount of money. Without money nobody can be paid at HCO WW, even the Accounts Department. L. RON HUBBARD LRH:imj.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED 189 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 SEPTEMBER 1962 PART-TIME STAFF AND OVER- TIME (For St Hill Staff only) Recently several upsets and emergencies have arisen over salaries. These upsets and emergencies have occurred because wages are collected from the Bank on Thursday afternoon or Friday morning in order for wage packets to be made up, but reports of overtime or exact number of hours of work done in the week were not submitted in time for inclusion in the wages cheque. These upsets and errors arose through poor timing and administration. In order to provide a service to you that is workable with the minimum or no upset or emergencies the following Policy will be in force from Friday, 21 September 1962. PART-TIME STAFF Part-time staff will be employed for a minimum number of hours per week. These hours are fixed and will therefore allow us to pay that person a fixed wage each week. Any work done in excess of these minimum hours will be called "Overtime" and as such will be paid the following week. OVERTIME Overtime will not be paid in the week in which it is earned, but will be paid the following week. OVERTIME CLAIMS Any person claiming Overtime must fill in a time sheet and hand this time sheet to their Dept Head by Friday 12.00 (noon). The Dept Head will then make out the required Purchase Order for signature of LRH or MSH (provided the work was authorized and a true record) which must be submitted before the 1.30 p.m. basket post collection of that day. Upon receipt of the signed Purchase Order the accounts dept will draw the money due and pay it out the following Friday. The purpose of this Policy Letter is to enable the accounts department to provide you with a service. Give us the data in time and we can give you the service. Issued by: H G. Parkhouse HCO Treasurer WW for L. RON HUBBARD LRH:dr.cden Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED 190 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 OCTOBER 1962 SIGNING POs AND CHEQUES Effective immediately, Peter Hemery is authorized to sign routine cheques and Purchase Orders. All cheques and Purchase Orders should now be routed direct to Peter Hemery via the normal comm lines. Weekly account breakdowns and the monthly bills statement should be routed as before to me and Mary Sue Hubbard, and to Peter Hemery in addition. LRH:jw.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 OCTOBER 1962 Sthil ACCOUNTS IRREGULARITIES Specific, precise and definite policy in policy letters govern Accounts Income and Accounts Disbursement at Saint Hill. The only reason someone would not follow these simple procedures and think other procedures were needful would lie in a failure to examine the policy letters. If Saint Hill Disbursements and Income Systems are not followed to the letter, we could be cost hundreds of needless expenditures and gain a poor credit rating all because of careless accounting practice. Henceforth, if I find at any time that accounts policies are not being followed and legible records are not being kept, I shall dismiss all persons at once from that department and acquire new staff. LRH:gl.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 191 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 JANUARY 1964 sthil PAYMENT OF MONIES FOR OVERTIME AND/OR MATERIEL All Staff are asked to note that no payments can be made, for overtime (where applicable) or materials, unless a Purchase Order for same is submitted to, and approved by, the Saint Hill Administrator. In the case of overtime, such Purchase Orders must tally with the time sheet which must also be submitted in respect of the overtime. For materials, Purchase Orders MUST be submitted, and approved, BEFORE a purchase is made, and the APPROXIMATE cost AND THE PURPOSE of the materials must be stated on the Purchase Order-or the exact cost is to be stated, if it is known. The correct use of the Purchase Order system is essential to the financial "health" of Saint Hill, and it is therefore very important to all Staff-in the interests of their own security as employees-to help in preserving that "health". PLEASE NOTE, THEREFORE: ACCOUNTS-PERSONNEL ARE NOT EMPOWERED TO PAY OUT ANY MONIES FOR OVERTIME OR MATERIALS UNLESS A PURCHASE ORDER FOR SAME HAS BEEN SUBMITTED AND APPROVED. FURTHER, AS FROM THIS DATE, ANY EMPLOYEE MAKING A PURCHASE OF MATERIALS WITHOUT FIRST HAVING AN APPROVED PURCHASE ORDER, RENDERS HIMSELF OR HERSELF LIABLE TO PAY - BY WAGE-DEDUCTIONS - FOR SUCH MATERIALS. LRH:dr.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED Issued by: Saint Hill Administrator Re-statement of existing policy. Authorized by: L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 MARCH 1964 HCO (WW) Ltd HCO (Sthil) Ltd Scn Library & Res Ltd CONTRACTS AND SERVICES Contracts for services require the signed approval of the Executive Director. No existing contract may be extended for purposes beyond its original intention without the signed approval of the Executive Director. All types of contractual relations between the corporation and other companies, firms, banks, or individuals are included. Solicitors, service companies, architects, banks, typewriter service, lift service, etc. and any other type of binding contract involving expense to the corporation are included. Particularly included are contractors to be engaged for construction of any kind or services connected with construction. The Completed Staff Work and any papers for signature must accompany all requests for contractual approval. No requests for contractual approval will be entertained unless passed upon in the affirmative by the administrative head of the corporation requesting. LRH:gl.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 192 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 8 MAY 1964 Sthil Students Saint Hill. TRANSPORT Students desiring noon transport week days from Saint Hill to East Grinstead at noon and return at 12.50 may have it by procuring an invoice from the Income Section costing 5 shillings per week. The invoice should be plainly dated and displayed to the driver on departure from The reason for the charge is the limited transport space available. There is no charge for staff members. LRH:gl.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 MAY 1964 Sthil TRANSPORT (Adds to HCO Policy Letter of May 8, 1964) Regarding HCO Policy Letter of May 8, 1964, it should be clearly understood that there is no contract to carry passengers on the staff bus for fares. The 5/- payment by students should be invoiced by Accounts as a contribution to the upkeep of the bus. The student is then privileged to ride on the bus as and when available for one week. LRH:gl.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. Ron Hubbard 193 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 JUNE 1964 Sthil Staff Only STAFF BONUSES (Effective Monday July 6, 1964) The following trial bonus plan is hereby released, to be effective from Monday July 6, 1964, and if found effective will be confirmed from that date. DEFINITIONS: HEAD OF DEPARTMENT: Head of a Production Department and of only that Production Department regardless of other appointments or appearance of name on the Organization Board. DEPARTMENT STAFF MEMBER: A member of a Production Department staff as posted on the Organization Board as different from a unit staff member. UNIT STAFF MEMBER: A staff member who is not a member of a production department but appears somewhere else on the Organization Board. THE ORGANIZATION SECRETARY: The person in general charge of all departments and units and the organization at Saint Hill, as listed on the Organization Board. THE EXECUTIVE DIRECTOR: The person in charge of all Scientology Organizations including Saint Hill. GENERAL BONUS: An amount of money paid in excess of salary on a six months or yearly basis. CHRISTMAS BONUS: One week's salary formerly paid at the discretion of the Executive Director at Christmas time and which is cancelled by this directive in favour of a larger and different bonus. NET PROFIT: The "net profit" of an organization is the amount an organization makes above its income that is then paid out to directors or stockholders as a profit. Net profit forms no. part of this directive or its calculations, and the general bonus is not paid on the basis of net profit as Saint Hill is not run on a profit basis. Net Profit also means taxable profit, which is not part of the plan, being a matter of accountancy. 194 CASH DIFFERENTIAL: This is a phrase used to describe the difference between what a department or organization receives in income and what it directly spends in costs. It does not include funds for research or the support of non-profit activities, gifts, royalties or other matters. It is a clean statement of SO many pounds received due to a department's or an organization's activities less how many pounds that department or organization spent for salaries, materials, supplies, printing, advertising, maintenance and a general share of quarters, utilities, and general service. DEPARTMENTAL CASH DIFFERENTIAL: The exact difference between the cash received by or for a Production Department and the cash spent by or on behalf of that department plus its share of the general cost, so long as the result shows receipts greater than expenses. ORGANIZATION CASH DIFFERENTIAL: Same as the Departmental Cash Differential but for the whole, organization. GENERAL SHARE: The cost of all personnel and activities which are not assigned to Production Departments. NEGATIVE CASH DIFFERENTIAL: Where a department or the organization receives less cash than its costs. In this the general share is taken into account as well as direct costs. ADMINISTRATIVE EXPENSE: Research, general managerial and administrative expenses on a broader basis are not included in Cash Differentials, thus making the Cash Differential quite different from "net profit". Thus we are not concerned with the corporate accounts but only with cash income and cash expenses in the bonus plan. DESCRIPTION At the end of every six months period, those staff members who have been with the organization for one year will receive a bonus based on certain percentages of the cash differential of a department or the organization. Those heads of departments who are in charge of Production Departments will receive 20% of the cash differential for that period, based on weeks, they are or have been the head of that department, providing the post was occupied for more than six months and providing that they have been with the organization in any capacity a full year and that they remain in any capacity with the organization for a minimum of six months after having ceased to be head of that department. A fraction of a six months period, in cases of removal as head of department before six months have been served is not then payable as such after removal and only for those weeks actually in charge of that department. This applies only to Production Departments, not to units. The staff member employed in a production department receives his share of 10% of that Department's Departmental Cash Differential. The exact share is arrived at by taking 10% of that Department's Departmental Cash Differential and dividing it by the number of staff members in that department who have been with the organization for one year. In case of a partial period with one department the bonus is paid on the basis of weeks of service in that department, the weeks being those actually served and the bonus being based generally on the cash differential of those weeks and the number of staff members in that department at that time. 195 A staff member who is a member of a unit, not a department, receives his or her share of 5% of the Organizational Cash Differential for the weeks in the six months employed on a unit, providing the unit staff member remains with the organization. Where a staff member is transferred from a unit to a Production Department the unit bonus is paid for the weeks on a unit and the Production Department bonus is paid for those actual weeks in the Production Department. A unit staff member's share is calculated by taking the Organization Cash Differential for any week and dividing it by the number of unit staff members on staff at that time. To arrive at a weekly departmental Cash Differential for any one department one takes the weeks of that month, adds the total cash receipts of the department for that month, subtracts the salaries and bills of that department and its general share for that month and divides the difference between receipts and expenses by 4 or 5 depending on whether the month covered more nearly 4 weeks or 5 weeks, a fact which averages. This becomes the Cash Differential Percentage for that week for that department. The actual calculation is done by that department. Similarly the Organization Cash Differential for any given week in the year is determined by adding up the cash receipts of the organization and its expenses for a month and dividing it by 4 or 5 as above. The Organization Secretary receives 10% of the Organizational Cash Differential. The head of Department One receives no bonus and staff members of Department One are considered Unit Members except where they also belong to other departments A full time staff member is one who works a minimum of 40 hours in a week, not including the lunch hour. A part time staff member is one who works less than 40 hours a week. A bonus is calculated and paid on the basis of a full time staff member Part time staff members, regardless of what part of the 40 hour week worked are counted as half a bonus, and are paid half a bonus. In calculating the amount of the bonus part time staff members are used as half a staff member. No bonus is paid anyone for weeks he is on vacation or out sick for any part of the week, or weeks in which any part of a day was taken off. No person may receive a general bonus for two or more departments or a unit and a department share for the same week. The existence of the bonus in no way deprives management of transferring or dismissing personnel at its own discretion. All existing bonus or commission arrangements including the Christmas Bonus are cancelled. No monies received by myself personally or not paid for actual service or commodity given by the Saint Hill Organization form no part of this bonus plan. It applies only to cash received for service or commodities delivered at or by Saint Hill, such as Training books or percentages for service. It does not include US organization percentages. Any liability for Income Tax by reason of general bonus lies entirely with the receiving individual and not with the organization and acceptance of a general bonus is accepted only with this condition. The organization takes no responsibility for any matters of tax on the bonus and must report it when paid, by law. No advances on bonus owing will be paid. Heads of departments who serve less than 6 months in that capacity will be paid 196 only on the unit staff member basis from the percentage he would otherwise receive, and if departing from employ forfeits bonus. The General Bonus comes under the heading of a gift and is not owed to the employee as it forms no part of his work contract. This scheme may be altered or withdrawn at any time by the Organization at its discretion. It will be found that 3% of a Departmental Cash Differential is quite a sizeable It will also be found that 2% of a Departmental Cash Differential is a very goodly amount even when divided by the number of persons on that department's staff (less the head of department). It will also be found that 2% of the Organizational Cash Differential divided by unit staff members will be found to be a very nice amount of money. It does not matter whether they are in Department One or a unit as they would be part of the same bonus system even though domestic was transferred out of Department One. This is my answer to your rising living costs, tax troubles, desires to make more money and have a bigger share in things. If you make more money in a Department or help the organization make money by doing your job or promoting better or working harder and help the organization do its work at less cost, then you will receive your ample share of that difference. The earning potential of Saint Hill is high. If at the end of the first 3 months period this system is found ineffective or undesirable, it will be cancelled and no bonus for the trial period of 3 months will be paid, but if found effective and workable it will be confirmed and paid from July 6, 1964. L. RON HUBBARD LRH:jw.oden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 197 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 NOVEMBER 1964 Sthil Staff only BONUS In accordance with the last paragraph of HCO Policy Letter of 26 June 1964, the Bonus System is modified as per this Policy Letter. All departments and the organization were deeply in debt as per July 6, 1964. This fact was only known partially at that time. In the ensuing months large numbers of bills were discovered and paid that had not been suspected. In April, when I resumed active management, the organization had been permitted to sink in very deep. Industrious promotion and reorganization in the following months began to bear fruit and when Mrs. Hubbard took over as Organization Secretary in mid-June and began to reorganize the actual activities of each department, the organization climbed well out of the crisis area. Thanks to the co-operation of each staff member and his or her excellent work in the past few months, expenses have fallen and income has risen. As we still have a long way to go before any department or the organization is out of the red, the bonus plan as such cannot yet be put into full effect as there is no excess with which to pay it. However, because the staff has co-operated so very well and done such a fine job helping us handle this, even though it drops the financial position back a bit, Mrs. Hubbard and I wish to show our gratitude by: 1. restoring the Christmas bonus as per the original policy letter covering it so that the staff will at least have a bonus at Christmas, and 2. doubling that bonus just to show that we really do appreciate the splendid effort everyone is making. Our review of the situation, undertaken on the 16th, shows that in September 1965, the organization, continuing at the same level of economy and income, will be level and able to pay a bonus from its overages, which should then exist. However, with good work and co-operation and great care in economy on the part of everyone, that date can be brought back many months, perhaps even to April 1965. When that date is reached, a bonus system based on a percentage of an easily computed ratio between amount owed and disbursed and amount received, will be put into effect for departments and general staff. As we are daily improving our effectiveness and as new promotional plans for overseas are right now going into effect, we should do very well if we all pull together. Meanwhile we hope you will have a Merry Christmas. LRH:jw.pm.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 198 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 NOVEMBER 1965 St Hill only TRANSFERS FROM SHSBC TO SOLO AUDIT COURSE Students wishing to transfer from the SHSBC to the Solo Audit Course may do so Only with permission of LRH. Full credit is allowed for any sums not consumed by the Saint Hill Special Briefing Course. Compute as follows-Number of weeks on SHSBC times £11.9.2 subtracted from £275 equals amount to be credited toward the Solo Audit Course. LRH:ml.kd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. Ron Hubbard 199 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 JANUARY 1966 Gen Non-Remimeo Applies to SH only Registrars Cashier Invoicing and Qual Div Info other orgs CREDIT AND DISCOUNTS DISCOUNTS Relatives of staff and students are not entitled to discounts. Discounts are not additive on courses and processing. A person does not get a 50% discount as a student and then 50% of that as a staff member. Only one discount counts at a time. Also one cannot have a 50% discount as a student or staff member and then 20% more as a Life Member. The person receives only one discount on courses and processing. It may however be the largest single discount to which he is entitled. At Saint Hill Membership discounts count only on sales items such as books, insignia, meters. But if a student discount also exists it is not added to. The largest single discount only is given. DEBIT INVOICES Students and pcs may not be extended into unpaid courses or hours of processing by debit invoice. When a person's paid processing is consumed, and he requires more he or she pays for it before being given more. ORG CREDIT Only credit for the Interneship was given to some orgs. No other courses or intensives are given for credit to org staff from other orgs. The Org Executive Course is awarded occasionally by SEC ED. Otherwise it is paid for. When an org has been given special credit for a certain Saint Hill service it is in writing and specifically arranged by the Executive Director beforehand. Unless this evidence is presented no org gets any credit. CREDIT PROCESSING No further credit pcs, in whole or in part, will be accepted at Saint Hill, excepting only those specifically promised credit in writing or booked as credit pcs prior to this date. As with courses, processing is paid in full in advance. Further processing must also be paid in full in advance. QUAL CREDIT Qualifications (Review) actions may he signed up for credit hut only to the sum No certificates or awards are issued until a person has an Accounts Clearance marked paid in full at Saint Hill. COURSE CREDIT Credit for courses has never been permitted at Saint Hill. No Saint Hill course may be had on any credit, part or full. This applies to the SHSBC, the Solo Audit Course and the Clearing Course. REASON No organization can exist extending credit in vast quantities and the policy at Saint Hill has always been no credit. Therefore anyone extending credit at Saint Hill for Courses or the HGC Service after this date is liable to an Ethics charge of a crime as it is detrimental to the survival of this organization no matter what arrangements are made. Aside from material reasons when we give credit service-training and processing - we deny full attention to those who are paying. Thus we cannot but give poorer service all around if we give credit service Our purpose in this is to keep service quality at Saint Hill very very high. To do that we have to provide that service When we give credit, we spread ourselves too thin for quality. LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. Ron Hubbard HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 JANUARY 1966 Issue II Gen Non-Remimeo SH only SH students Info other orgs CREDIT (Modifies HCO Policy Letter 6 Jan 66 Credit and Discounts) Credit may be extended for Review actions without limit. Credit may be extended for small Tech and Qual Division specialities like S & D or Rehab when a person is ordered to it. Credit may not be extended for major courses or Power Processing Intensives. Credit is extended staff for their courses and unawarded processing and is deducted normally from weekly pay. Credit is extended to Orgs for Interneship but only when specifically arranged with the org itself by the Executive Director. No other credit is extended orgs. Orgs do not have to pay for awarded Executive Courses but have to pay any travel or living expenses involved. No certificate or award may be issued unless suitable financial arrangements have been made and an accounts clearance is then shown by the applicant. LRH:ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. Ron Hubbard 201 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 FEBRUARY 1966 Remimeo SH and WW only Executive Hats All HCO Mail Point Hats All 'Phone Point Hats To be enforced by Dir Comm and Ethics IMPORTANT LEGAL, TAX, ACCOUNTANT AND SOLICITOR, MAIL AND LEGAL OFFICER There is all manner of legal type letters, government letters, accounting notices, assessments and such and phone calls received by persons in the org and this Pol Ltr FORBIDS it being routed all over the org to anyone and everyone. IT ALL GOES TO THE LEGAL OFFICER I don't care who it is addressed to, or who is being called for if it looks or sounds lawyer or legal or tax or T & C Planning or Council or anything like legal or government IT MAY NOT BE ROUTED TO ITS ADDRESSEE but must FIRST go to the Legal Officer only. Anyone found holding or receiving or finding any legal or tax or planning matter or letter or phone call without its being routed first and at once to the Legal Officer will be reported at once to Ethics and Ethics is to hold a hearing. The Legal Officer is hereby authorized to have a clerk. The clerk is to keep legal files and is to receive all such legal matters, letters, summonses, etc. The Legal Clerk may then Xerox a copy and send the copy only to the addressee. But must keep the original and must show it to the Legal Officer before even a copy is sent. ALL OUTGOING MAIL to attorneys, tax creds, the alleged government, the Council, etc. AND A FULL RECORD OF EVERY VERBAL CONFERENCE ON SUCH MATTERS must be sent to the Legal Officer BEFORE MAILING or before being held binding and must not be sealed or ratified before so sending it to the Legal Officer. NO STENO may mail a legal type letter or get it signed unless it is FIRST SENT TO THE LEGAL OFFICER FOR OK. Without that okay it may not be signed or mailed. No officer, executive or person in the organization may make legal contacts or commitments or arrangements that are not approved by the Legal Officer. Any phone or Telex operator receiving a request from an Executive for a legal or government outgoing connection must route it instead to the Legal Officer. RECEPTION MUST ROUTE ALL LEGAL TYPE BODIES ONLY TO THE LEGAL OFFICER AND TO NOBODY ELSE EVER. Note: The government is so dispersed it mails anyone's mail to anybody (absolute fact) and the most dangerous notices may get sent to the most unlikely places and parts of the org. In the recent accountancy emergency it was conclusively proven that a suppressive always selects wrong targets and that includes wrong addressees. The most vital notices were being sent to anyone whose name was handy. THE LEGAL OFFICER The purpose of the Legal Officer is to help LRH handle every legal, government, suit, accounting and tax contact or action for the organization and by himself or employed representative, to protect the organization and its people from harm and to bring the greatest possible confusion and loss to its enemies. 202 This purpose can only be carried out if every piece of mail incoming and outgoing that has to do with legal matters, tax matters, Town and Country Planning matters, government matters, solicitor matters of any kind passes through his hands and is fitted by him into the tactics and strategy agreed upon or formulated by the Legal Section. The Legal Officer may not take direct orders from anyone but myself, Policy Letters and SEC EDs, and obstructing him in the performance of his duty is a crime and must be followed by a Committee of Evidence. LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. Ron Hubbard To be enforced by LEGAL, TAX, ACCOUNTANT AND SOLICITOR Dir Comm & Ethics MAIL INCOMING AND OUT-GOING (Amends HCO Policy Letter of 3 February 1966) HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11 OCTOBER 1966 Remimeo SH & WW only Exec Hats All HCO Mail Point Hats All HCO Phone Point Hats IMPORTANT Any legal, accounting or governmental communication must be Xeroxed (duplicated) upon receipt with copies sent to the Guardian WW, the Board of Directors and the addressee BEFORE the original is routed to the Legal Officer. The responsibility for such Xeroxing and routing is directly that of the Internal Comm Flow Section. This responsibility for routing and informing of all terminals involved by Xerox copies is being turned over to the Internal Comm Flow Section as it has been seen that a breakdown within the Legal Section itself can cause urgent matters to be neglected and unhandled. This, therefore, changes the HCO Policy Letter of 3 February, 1966 where such Xeroxing was the responsibility of the Legal Clerk. No legal, accounting, or governmental communication can leave the organization which has not been approved by the Legal Officer AND SIGNED BY THE SECRETARY OF THE BOARD OF DIRECTORS. A copy of such communications is sent to the Guardian WW and to the addressee. This changes HCO Policy Letter of 3 February, 1966 in which the Legal Officer approved such Communications and such communications were then signed by the originating terminal. Now, no matter who originates such a communication, it is to be signed only by the Secretary of the Board of Directors as a communication from the Board of Directors, all Directors knowing about such. In this way the Guardian WW, the Board of Directors, and the addressee can be certain that ALL incoming matters of a legal, accounting, or governmental nature have been received and handled and that outgoing communications on these subjects are according to policy. L. RON HUBBARD Founder LRH:Ib-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 203 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex , HCO POLICY LETTER OF 10 FEBRUARY 1966 Issue III Saint Hill Only BONUSES FOR SERVICE DELIVERY (Effective 25 February 1966) TECH BONUSES Staff Auditors and Internes Every HGC completion passed by the Qual Examiner awards the staff auditor who completed that, a bonus of £1. Additionally each HGC completion awards the Case Supervisor, D of P and Tech Sec 2 shillings each. Course Supervisors Every Course completion passed by the Qual Examiner awards the Course Supervisor under which it was done £1 for each certificate or class awarded by Qual. Additionally 5 shillings is awarded the D of T and the Tech Sec each for every completion, (certificate or classification) awarded by Qual. QUAL BONUSES Pc Examiner Every pc completion flunked and sent to Review for Review auditing awards the Preclear Examiner £1. Additionally the Qual Sec and Director of Review are awarded 5s. each. Additionally each pc completion successfully completed by a Review Auditor awards that auditor £1. Student Examiner Every student flunked by the Qual Student Examiner awards that examiner £1 for every student sent to Cramming. Additionally the Director of Review and the Qual Sec get 5 shillings each for each student flunk. Additionally the Cramming Supervisor who completes the student so that the Examiner will pass him receives £1. Dir Tech Services The Director of Tech Services gets 10% of the total student and pc sum awarded the Tech Division each week. Dir Certs and Awards The Director of Certs and Awards in Qual is awarded 10% of the total Qual Bonuses awarded each week. 204 CLAIMS AND DISPUTES All Claims and Disputes must be referred to the Director of Inspection and Reports, HCO, who may Convene a Board or hear personally all disputes arising because of the bonus arrangements in this Sec ED. A False Claim for bonus only may be referred to Ethics. Otherwise no dispute because of these Bonus Arrangements may be made a matter of Ethics. Any disputants must abide by the decision of the HCO Area Secretary acting through the Director of Inspection and Reports. OTHER DIVISIONS It is obvious that if Results in service are improved by this Bonus System all other staff members in all other Divisions will benefit by less frequent emergencies and more frequent affluences as technical service quality monitors income. RIGHTS TO BONUS These bonuses are not a right. Voluntarily extended, the - system may be withdrawn without notice by the Executive Director. No pay claims may be made on the org by reason of this bonus or errors therein and no error may become a matter for "back pay". Those receiving such bonuses by accepting them agree to this clause. NON-PAYING PCS OR STUDENTS This Bonus System is not extended to cover non-paying pcs or students. CALCULATION As all completions are invoiced in Qual, the Disbursement Section must receive copies of all such invoices which clearly state what they are and must evolve a ready accounting system to care for their payment. Disbursement must be careful not to pay doubly on the same person at the same time, pc or student, to both Tech and Qual. The Org Sec. Tech Sec and Qual Sec form a Committee to establish and correct the methods of calculation of these bonuses. The bonuses are paid one week late in every case. The wages and tax of the recipients is adjusted each week accordingly. All bonus records become part of the pay file of the recipients, and methods of duplicating records to permit cross filing must be evolved. The Bonus Week runs the same as the Accounting Week; Thurs 2.0 p.m. to Thurs 2.0 p.m. LRH:ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 205 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 MAY 1966 Gen Non-Remimeo St Hill Only BONUSES ADJUSTED (Correction to Bonuses For service Delivery HCO Pol Ltr of 10th Feb 1966) HGC 1. Internes are awarded 30/-d for successfully completing a preclear to Grade V without re-assignment. For completing a preclear to Grade VA - £1. 2. Internes are awarded 10/-d for rehabilitating a pc to any Grade of Release, which is passed by the Examiner. 3. 10/-d for each S & D successfully completed. There will be a two week delay on claims for S & Ds complete, and evidence must be presented to the Examiner that the pc has not Roller Coasted in that period. 4. Where an auditor is re-assigned on Grade V, the auditor who completes the pc successfully will be awarded 15/-d. Where an auditor is re-assigned on VA, the auditor who completes is awarded 10/-d. 5. Auditing a pc to Release on Levels 0 to IV £1 each level. REVIEW 1. Review auditor completing a pc on Grade V - £1. 2. Review auditor completing a pc on Grade VA - 10/-d. 3. Completing a pc who has flunked a Grade check 0 to IV - 10/-d. CRAMMING Cramming Officer is awarded 10/-d for each student passing his first re-exam. If he flunks re-exam no bonus awarded. EXAMINATIONS Pc Examiner is awarded 10/-d for each HGC pc flunked and 5/0d for any subsequent re-flunk when the pc comes from Review. Student Examiner is awarded 10/-d for each student flunked and 5/-d for any flunk on a student coming for re-exam from Cramming. COURSE Dir of Tech Services is awarded 5% of the total student and pc sum awarded the Tech Division each week. Dir of Certs & Awards is awarded 5% of the total Qual Bonuses awarded each week. Course Supervisors are awarded £1 for each student successfully passing Exam for Certification Classification, and Clear Checkout. Course Supervisor is awarded 2/-d for each Grade VI passed by Examiner. Other bonuses are unchanged. LRH:lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 206 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 JULY 1966 Sthil Only All Staff DISMISSAL OF STAFF When a Staff Member is dismissed, he or she must be given: 1. One week's notice if employed continuously for more than one week, and up to one year; or given one week's pay in lieu of notice. Two weeks' notice if employed continuously for 2 years or more; or given two weeks' pay in lieu of notice. 3. Four weeks' notice if employed continuously for 5 years or more; or given four weeks' pay in lieu of notice. LRH:lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 AUGUST 1966 Issue II GenNon-Remimeo St Hill Only BONUSES ADJUSTED (An amendment and an addition to HCO Policy Letter 9 May 1966) The Clearing Course Supervisor is awarded £1/10/0 and the Assistant Clearing Course Supervisor is awarded 10/-d for each student successfully passing the Clear check-out. LRH:lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 207 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 OCTOBER 1966 (Cancels HCO Policy Letter of 12 January 1966, Issue II) Gen Non-Remimeo St Hill only Receptionist Org Div All Personnel INVOICE ROUTING All Invoicing Stations Invoice copies are distributed as follows: WHITE PINK YELLOW To the customer. To the department concerned with the service or item purchased. Debit and credit invoices are kept in the Department of Income for collection purposes. YELLOW -NOT debit or credit invoices for students and pcs are routed to Address then to CF via Reception, so that Reception can check the invoices against the In the Org List. Other not debit or credit are routed from Address straight to CF. BLUE GREEN LRH:rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED To the Department of Records, Assets and Materiel for record purposes. Consecutive series to be kept in the machine until the end of the accounting week. L. RON HUBBARD Founder [Note: HCO P/L 12 January 1966, Issue II. invoice Routing, differed from the above as follows it gave 1 January 1966 as the starting date for the system, an said "YELLOW - NOT debit or credit invoices are routed to Address and then CF."3 208 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead,Sussex HCO POLICY LETTER OF 17 OCTOBER 1966 Issue II Sthil Only BONUSES REVIEW AUDITORS, STAFF AUDITORS AND INTERNED Review Auditors, Staff Auditors and Internes are awarded for each completion as passed by the Qual Preclear Examiner as follows: - 10/- Per Grade Rehab, S & D, Assist or Sec Check 20/- Per audited Grade of Release - 0, I, II, III, IV or VA 30/- Per audited Grade V Release. Further, Review Auditors, Staff Auditors and Internes are fined for each completion failed by the Qual Preclear Examiner as per the scale above. COURSE SUPERVISORS AND CRAMMING OFFICER Every course completion passed by the Qual Student Examiner awards the Course Supervisor or Cramming Officer under whom it was done 20/- for each certificate or class awarded by Qual or a 20/- fine for each certificate or class failed by the Qual Student Examiner. TECH SEC The Tech Sec is awarded a bonus of 10/- for each Completion on a rising graph and no bonus for any completion on a falling graph, this graph being the total completions of preclear and student examinations passed by Qual for the week. CASE SUPERVISOR AND D OF P The Case Supervisor and the D of P are each awarded a bonus of 5/- for each completion on a rising graph and no bonus for any completions on a falling graph, this graph being the total HGC completions passed by Qual for the week. D OF T The D of T is awarded a bonus of 5/- for each completion on a rising graph and no bonus for any completion on a falling graph, this graph being the total completions of students examined and passed by the Qual Student Examiner for the week. DIR TECH SERVICES The Director of Tech Services is awarded a bonus of 5/- for each completion on a rising graph and no bonus for any completion on a falling graph, this graph being the total completions of preclear and student examinations passed by Qual for the week. QUAL SEC The Qual Sec is awarded a bonus of 1/- for each £1/-/- rise in income on a rising graph and no bonus for any income on a falling graph, this graph being the total monies collected for Qual Services performed for the week. DIR OF REVIEW The Director of Review gets an award of 5/- for each completion on a rising graph and no bonus for any completions on a falling graph, this graph being the total completions of preclears and students handled in Review by the Case Section or the Cramming Section and passed by Qual Examiners. QUAL PRECLEAR AND STUDENT EXAMINER The Qual Preclear and the Qual Student Examiner are each awarded a 5/- bonus for each preclear flunked on a rising statistic and no bonus for any preclear flunked on a falling statistic for the Qual Preclear Examiner or a 5/- bonus for each student on a 209 rising statistic and no bonus for any student on a falling statistic for the Qual Student Examiner. DIR OF CERTS AND AWARDS The Dir of Certs and Awards is awarded a bonus of 6d for each £1/-/- rise in income on a rising graph and no bonus for any income on a falling graph, this graph being the total monies collected for Qual Services performed for the week. CLAIMS AND DISPUTES All claims and disputes must be referred to the Director of Inspections and Reports, HCO, who may convene a Board or hear personally all disputes arising because of the bonus arrangements. A false claim for bonus may only be referred to Ethics, otherwise no dispute because of these bonus arrangements may be made a matter of Ethics. Any disputants must abide by the decision of the HCO Area Secretary acting through the Dir of Inspections and Reports. RIGHTS TO BONUS These bonuses are not a right. Voluntarily extended, the system may be withdrawn without notice. No pay claims may be made on the org by reason of this bonus or errors therein and no error may become a matter for "back pay". Those receiving such bonuses by accepting them agree to this clause. NON-PAYING PCS OR STUDENTS This Bonus System is not extended to cover non-paying pcs or students. CALCULATION As all completions are invoiced in Qual, the Disbursement Section must receive copies of all such invoices which clearly state what they are and must evolve a ready accounting system to care for their payment. Disbursement must be careful not to pay doubly on the same person at the same time, pc or student, to both Tech and Qual. The Org Sec. Tech Sec and Qual Sec form a Committee to establish and correct the methods of calculation of these bonuses. The bonuses are paid one week late in every case. The wages and tax of the recipients is adjusted each week accordingly. All bonus records become part of the pay file of the recipients, and methods of duplicating records to permit cross filing must be evolved. The Bonus Week runs the same as the Accounting Week: - Thursday 2.00 p.m. to Thursday 2.00 p.m. LRH:Ib-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 210 L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 NOVEMBER 1966 Sthil only ADDENDUM TO HCO POLICY LETTER OF 17 OCTOBER 1966, "BONUSES" Fines for Review Auditors, Staff Auditors and Internes for each completion failed by the Qual Preclear Examiner as per the Scale given in HCO Policy Letter of October 17, 1966 may not exceed the weekly basic pay of the Review Auditor, Staff Auditor or Interne. Such excess fines are carried forward from week to week and deducted from bonuses awarded. It was never thought possible that any Saint Hill Auditor could possibly have more failed completions than passed completions in any given week; however, this policy establishes how such can be handled when it does occur. LRH:jp.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED Mary Sue Hubbard The Guardian WW L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 27 NOVEMBER 1967 Gen Non-Remimeo WW Only BONUSES ADJUSTED (Addition to HCO Policy Letter 17 October 1966 Issue II, Cancels HCO Policy Letter of 22 August 1966, Issue II) The Chief Supervisor of Advanced Courses is awarded 10/- and the Clearing or OT Course Supervisor or Assistant Supervisor who supervised the case, is awarded 10/- for each student successfully passing the Clear Check-out, and 15/- the Section I or Section II OT Check-out. Chief Supervisor Advanced Courses: Janet Guilford Qual Sec SH: Helen Pollen HCO Area Sec WW: Len Regenass Exec Council WW: Tony Dunleavy Eunice Ford LRH Comm WW: Ken Delderfield D/Guardian WW: Joan McNocher Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder LRH:jp.cden Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 211 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 NOVEMBER 1967 St Hill only Treas Div BLUE AND GREEN ACCOUNTS INVOICES (Amends HCO Policy Letter 13 October 1966 'Invoice Routing') Due to the expansion and volume of traffic through Saint Hill, it is not practical to clear the accounts invoice machines of green invoices once a week only. It is also impractical to bank weekly. These actions will now be done daily. The green invoices will be kept continuous and removed from the machines at the end of each day and at 2 p.m. Thursdays. The money will be removed from the machines at the same time (leaving only the float). The in-series green invoices are used for the banking record per HCO Policy Letter 13 January 1966. The additional set of invoices which are separated and used for income analysis by separating into income types is the Blue set and are placed in the folder with the green invoices and Bank deposit records at the end of each week. Blue invoices will be routed with FSM Commission routing forms per HCO Policy Letter 9 January 1967, 'FSM Administration in Organizations'. The costly and time consuming practice of Xeroxing these invoices is to cease. When the FSM commission cheques have been signed at the end of the week, the Disbursements Officer detaches the Blue invoices from the routing forms and delivers by hand to the Records Officer in the Dept of RAM for inclusion in the set. If for any reason the weekly income sheets from departments do not add up to the gross income for the week, the Blue invoices may be divided into boxes with adding machine tapes taken as a quick method of checking the income reports. The Blue invoices are then returned to the appropriate folder. In the event of an FSM commission payment being queried by the Cheque Signers, the Blue invoice will be detached on return to the Disbursements Officer at the end of the week and replaced by a Xerox copy. This resolves the confusions which have persisted on accounts invoice policy at Saint Hill since SH have been banking daily and returns invoice usage to the way it was when the extra (Blue) copy was introduced and HCO Policy of 13 January 1966 written. Treasury Sec SH Qual Sec SH HCO Area Sec SH Advisory Council SH Executive Council SH LRH Comm SH Executive Council WW LRH Comm WW D/Guardian WW LRH:jp.cden Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 212 Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder : Brian Livingston : Helen Pollen : Bene Neal : Helen Pollen : Barbara Gentry J.J. Delance : Irene Dunleavy : Tony Dunleavy Eunice Ford : Ken Delderfield : Joan McNocher HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 NOVEMBER AD19 Remimeo Public Divisions Hats Accounts Hats PES ACCOUNT VERSUS HCO BOOK ACCOUNT Since the beginning of Scientology no real special allocation has ever been made to promotion that the Public Division could call their own. The "PES ACCOUNT" is now created based on the idea that: IF THE PUBLIC DIVISIONS MAKE IT THE PUBLIC DIVISIONS GET IT TO MAKE MORE OF IT. MONIES THAT GO INTO THE ACCOUNT Dept 16 Ethnics Dept 17 Public Planning Membership fees. "FSM Magazine" Sales Dept 18 Public Communication $1 or 5s per New Name to C/F. (Emphasize that it is someone who has actually bought something from the Org.) Dept 19 Public Contact Congress profits and 25% of all services (except Pub Div services which go 100% into the PES Account) sold on the congress floor for cash at that congress, plus 10% of all booksales made at the congress. Ron's Journal Congress = 40% of the Org's income rise plus 10% of the booksales made for the congress. 25% of Org signups made from monthly film presentations, tape presentations, RJ weekly presentations, open evenings, and testing. Income from the test centres other than book sales which go to the HCO Book Account. Dept 20 Public Supervision HAS Course fees, HQS Course fees, Anatomy of the Human Mind Course fees, Franchise Training Course fees, Extension Course fees, Basic Management Course fees, Personal and Family Management Course fees. Children's Course fees. Dept 21 Success Review fees for any pc not passing the 2 Key Questions, 10% of Org signups made due to a success story and success book sales. Dept 22 Clearing 5% of signups for every selectee arriving at the Org for services. Field membership renewal fees, 10% of profits made from public programmes actually co-ordinated by the Programme Officer. (The rest going to the Gung-ho Groups who earned it.) Dept 23 Expansion Profits made from special projects, 5% on signups made of every franchise selectee arriving at the Org. 213 Dept 24 Public Relations Donations, 10% of signups from persons brought in by PRO TV, Radio and press, Marriage counselling fees, Chaplain's Court fees. USE OF THE ACCOUNT Public Divisions promotional mailings, congress promotion, congress hall rental, Public Events, financing test centres, or testing, service and PE lecture Ads, success story publications, membership cards and promotion, Public Programmes, Public Division magazine printing and posting, Continental Mag printing and posting, financing open evenings, PRO Appearances and PRO Activities. Note: FSM Commissions are NOT paid out of the PES Account. BONUSES Two percent of the monthly gross income to the account goes to the PES of the Org. 1/2% goes to the PES Continental. In the case of an AO the (c) does not apply. ITEMS ALLOCATED FOR BY FP Income from the sale of the bookstore items such as scarves, Scientology jewelry, insignia may be applied for by the Dissem Sec for use in purchase of more such items and would be subject to approval or not by FP. SIGNATORIES The signatories to the account are the PES, PAS and the OES jointly. Singly LRH and MSH are made signatories. Jointly the 2nd Guardian Finance and the PES WW. In the case of AOs, CS3 and the SBO are joint signatories instead of the latter. OPERATION OF THE ACCOUNT The account is operated as any other account, by Division III. Every month Division III forwards an exact accounting of the PES Account expenditures and deposits to the PES of the Org. In AOs this is done weekly and copies of the summaries go on usual lines via FBo to the SBO. For other Orgs copies of summaries go to the 2nd Deputy Guardian for Finance and the PES WW for their information. A cheque book is also forwarded to the PES WW via Treasury Sec WW, PUBLIC DIVISION PRICES The prices of Public Division Services are all specified in policy. Follow these prices. As a guide HCO P/L 23rd September 1964 outlining costs should be followed. HCO BOOK ACCOUNT Into this account now goes booksales and E-Meter sales. The use of this account is solely for books and their shipping and E-Meters and their shipping and book promotion. HCO Policy Letter of 11 May 65 basically stands. HCO Policy Letter 6 October 66 is hereby cancelled. POLICING ACTION PES's to ensure their account is paid its due, should make close liaison to the cashier and if he's really smart, make a short questionnaire for the Registrar to use in finding out what brought the public body to the Org. LRH:DH:nt.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Cmdr. Diana Hubbard CS-6 for L. RON HUBBARD Founder 214 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 DECEMBER 1969 Issue III Remimeo Franchise WW Franchises PES WW ACCOUNT The Franchise Section WW by reason of good stats, and on the recommendation of CS- 6, are authorized to have a Bank Account of their own. Such an Account will be called the PES WW Account. PURPOSE The purpose of this Account is to enable the Franchise Section WW, through the availability of funds, to expand and improve their services with regard to Franchises in the field. PERCENTAGE Of the total monies received from Franchise 10%'s at WW each week, 5% of the total amount is automatically deposited to this Account. SIGNATORIES The signatories for this Account are L. Ron Hubbard, Singly, and any two of the following: PES WW, Distribution Sec WW or Franchise Officer WW, the Account is operated as any other Account by Division III. USE OF THE ACCOUNT The allocation of monies from this Account lies at the discretion of the PES WW, Distribution Sec WW and Franchise Officer WW with regard to what promotional action will boost stats such as the mailing of an FSM Advice Letter or FSM Material Packs. NO MONIES MAY BE USED FROM THIS ACCOUNT OTHER THAN FOR OPERATING EXPENSES OF THE FRANCHISE SECTION WW AND IMPROVEMENT OF SERVICES TO FRANCHISES. Lt. Robin Roos CS-3 for L. RON HUBBARD Founder LRH:RR.rs.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 215 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 DECEMBER 1969 Remimeo Public Divisions Hats Accounts Hats PES ACCOUNT AMENDED The use of this account for the Org's magazine is hereby cancelled and the Policy Letter of 12 November 1969, PES ACCOUNT VERSUS HCO BOOK ACCOUNT, is hereby amended. The duty of mailing and preparing the Org mag has never been a function of the Public Divisions. The finance for this will be allowed for by F/P. Lt. Cmdr. Diana Hubbard CS-6 for L. RON HUBBARD Founder LRH:DH:rs.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 216 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 APRIL 1970 Cancels HCO PL 10 Dec 69, issue III Non Remimeo WW Only Franchise WW PES WW ACCOUNT The previous now cancelled PL allowed Franchise WW 5% of the 10%s received at WW from Franchise to expand services. The former PL proved unworkable due to reported denial of the 5% to F/O WW which was heavily involved in defense expenses. Two changes in this arrangement are therefore ordered effective on receipt of this FSM SUM The Franchise Officer WW is to have the sole management of an account which is to be used for additional expansion over and above the cost of running Franchise WW. The amount to be paid into this account each week from Franchise 10% receipts shall be computed on the basis of 5% of the total sums of FSM commissions received by Franchises from orgs reported at WW in that week. ENFORCEMENT The Franchise Officer WW may appeal to the nearest station ship for assistance in the event the sum is not paid over. COMPUTATION It is clearly understood that the FSM sums are not themselves received but that only the 10%s are received at WW. The 5% is in the amount of 5% of the reported FSM receipts, but is paid from the 10% receipts. The expenditure of this 5% is outside FP. The 5% is included in FP. LRH:dz.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 217 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 APRIL 1970 Remimeo Public Divisions Treasury Division FBO Hats PES ACCOUNT REVISED (Cancels HCO PL 12 November 1969, "PES Acct vs HCO Book Acct") The principle of the PES Account is that: IF THE PUBLIC DIVISIONS MAKE IT, THE PUBLIC DIVISIONS GET IT TO MAKE MORE OF IT. To reinforce that principle and the major actions of Public Divisions and to more closely align PES Acct income with the disbursement percentiles of orgs, PES Account policy is revised as follows: WHAT GOES INTO THE PES ACCOUNT 1. $2.00 for every New Name to CF which has newly bought something from that org that week. 2.$1.00 for every $10.00 paid that week in FSM commissions (except Sea Org orgs which get 81.00 for every $15.00 paid in FSM commissions). 3. All course fees from Public Division courses and income from test centres (except booksales). 4. All ticket sales from congresses and ticket sales from any public event financed by Public Divisions. 5. Sea Org orgs running Goodwill tours may deposit to their PES Accounts 2% of income they collect for their own org while on tour, provided that all tour expenses are paid by the PES Account. Memberships and donations, assigned previously to the PES Account are reassigned as follows: As book profits are affected by membership discounts, membership fees revert to the HCO Book Account. Donations belong to the Building Fund. USE OF THE PES ACCOUNT Public Divisions promotional mailings, congress promotion, congress hall rental, and congress expenses for items and facilities used only for a congress, financing test centres or testing, newspaper ads for service or PE lectures, success story publications, public programmed printing and posting of Public Division magazines and advice letters, financing open evenings, PRO appearances and PRO activities. FSM Commissions may not be paid from the PES Account. Membership cards and promotion costs are payable from HCO Book Account. 218 BONUSES 2% of the month's total deposits to the PES Account goes as a bonus to the PES of the org. (c) goes to PES Continental. These bonuses are not paid in Sea Org orgs, which are on a different pay scale. SIGNATORIES Signers on the PES Account are the PES, PAS and OES of which any two may sign. LRH and MSH sign singly and the Dep Guardian Finance WW with the PES WW jointly. Check signing policies apply to the PES Account as to any other. For Sea Org ores, CS-3 and CS-6 sign jointly in place of 2DGF WW and PES WW OPERATION OF THE ACCOUNT PES Accounts are operated as any other account, by Division 3. A monthly accounting of all deposits to the account and expenditure from it goes to the PES of the org, with copies to the PES WW and Dep Guardian Finance WW. Sea Org orgs send the copies instead to the FBO (Flag Banking Officer) and via him one to CS-3. PES WW should have one spare checkbook for the PES Account of each org. CS-3 holds one for each SO org. PUBLIC DIVISION PRICES Prices of Public Division services are given in policy and HCO PL 23 Sept 1964 may be used as a guide. HCO BOOK ACCOUNT HCO Book Account Policy has been restored. HCO PL 6 October 66 ADDITION TO HCO DIV ACCOUNT POLICY applies except where specifically in conflict with this policy letter, as in Congress costs INCOME ALLOCATION PES Account income is not subject to percentile allocation but is among deductions made in calculating corrected gross income on the weekly AC-I form. This also applies to Sea Org orgs. The attached form is mimeoed on the reverse side or as an attachment to the org's AC- I form to provide a breakdown of PES income that week. A wise PES will establish a close liaison with the cashier and check the PES figure against invoices from time to time. In a SO org the FBO checks it against invoices every week. LRH:VP:nt.ei.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED 219 Ens. Vicki Polimeni CS-3 for L. RON HUBBARD Founder PES INCOME BREAKDOWN W/E_ 1. $2 for every New Name to CF which has newly bought something from this org this week. TOTAL _ 2.$1.00 for every $10.00 paid this week in FSM Commissions (except Sea Org orgs which get $1.00 for every $15.00 paid in FSM Commissions). TOTAL 3. All course fees from Public Division courses and income from test centres (except booksales). TOTAL 4. All ticket sales from congresses and ticket sales from any public event financed by Public Divisions. TOTAL _ 5. Sea Org orgs running Goodwill Tours may deposit to their PES Accounts 2% of income they collect for their own org while on tour, provided that all tour expenses are paid by the PES Account. (SO orgs only) TOTAL TOTAL DEPOSIT TO PES ACCT 220 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 JUNE 1970 (Cancels HCO PL 12 Nov AD19, PES vs HCO Book Acct and HCO PL 29 April 1970, PES Account Revised) Remimeo Pub Divs TREAS SEC PES ACCOUNT (Two PLs [as above] sought to resolve the problem that orgs did not give their public divisions sufficient funds to promote. They are cancelled.) The basic outness in orgs is that they have in the past sought to economize by saving on promotion. Establishing a PES account was supposed to merely implement sums normally given in FP for promotion. A rough estimate of the amount of the money that should be allocated to promotion in a Class IV org would be about 40% of the Disbursement Account which is 35% of the gross income. This is about 14% of the corrected Gross income of the org (In an SO org it would be 14% of a sum allocated for the total bills of the org.) This is minimum promotion. Therefore, no FP can be considered passed or valid that does not provide 14% of the Corrected Gross Income for Promotion Expenses. In an org which has three public divisions and is running public service services and courses such as Testing (free), HAS, HQS, Group Auditing and Co-auditing and Congresses the small fees for these courses and larger Congress fees should be earmarked for and assigned to the cost of materials, advertising, quarters especially procured, Supervisors and other expenses directly related to giving these courses and services, (understanding that the public divisions stress Div IV training courses in their larger sales to such public). This is to prevent mobs of people being serviced free to such a degree that the org would become financially unable to continue such services. The full intention of this PL is to finance promotion and inhibit "saving" money at the expense of promotion. Complaints arising from unreal denial of promotional funds to Public Divisions which limits org income should be addressed to CS-6, Flag for arbitration. The continuance of PES accounts as such should be established after study of their use or value by the D/Guardian for Finance. Until so decided they may be used. L. RON HUBBARD Founder LRH:nt.ka.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED 221 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 APRIL 1969 Issue II (Reissued from LRH ED 146 SH) Remimeo Accounts Hats Star Rate ORG DIVISION Income Dept. The income Dept has three sections which must not tangle and cross. These are Area Cashier and Collections Section, invoicing Section and Collections The Area Cashier and Collections is total body traffic. It takes in all payments and collections in the area-meaning people who are on the premises. It must have its window, its own invoice machine, its own cash box and records, independent of the other sections. The invoicing Section handles the letter mail and sent in payments. It has its own invoice machine and records. It only receives money. Neither Area Cashier and Collections or invoice bank money. Banking is handled by the Dept of Records. The Collections Section sends out all mailed statements to individuals and statements to ores and acts and writes to collect any money owed the org from any source. It has its own statements books and files and receives whatever Area Cashier and Collections has uncollected when a person leaves the area. Collections can advise Area Cashier and Collections that a person now on the premises owes money and that Area Cashier and Collections might collect it. Usually files of people now on the premises are turned over by Collections to Area Cashier and Collections and are turned back when they leave, care being taken not to lose track of such files in making statements and mailing them. Collections should have a statement sheet for every person who owes the org money. The income Dept turns over all its funds to Records for safeguarding and for banking, bank reconciliation, etc. at the end of each day. Dept of Records attends to deposits, clean and streamline the flow lines of income and you raise gross income. Leave a lot of details belonging to other depts in the income Dept and you reduce income. Even where 1 person wears 2 income hats, the desks, files and equipment and actions must be separate for the Sections. Arrange the flow lines so Area Cashier and Collections does not trip up anywhere or the other two sections and can collect money in the area. LRH:ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 222 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH BLUE ON GOLD ADMINISTRATIVE DIRECTIVE OF 10 APRIL 1958 RE: 5TH LONDON ACC A DScn is charged full fee for lower courses than an ACC. ONLY ACCs are free to DScns. "Testing fee only" applies only to ACCs for DScns. Lower courses than ACC are paid for by DScns, as they can receive same instruction on an ACC. Assoc Sec per LRH comments to Tech Dir 223 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HASI POLICY LETTER OF 22 SEPTEMBER 1958 Distribution: ACC Admin Treasurer; Treasurer's Sec Registrar Association Secretary HCO ACC ACCOUNTS AND PAYMENTS 1. All ACC cash payments shall be paid into Account No. 1 in HASI's London Bank. These sums are to be left intact until further [disposition is made]. Banker's Order payments by ACC students after beginning of course shall be paid into Account No. 1 until further disposition is made. 2. No student may be admitted to the ACC (save staff as per below) either retread or new student for a price less than £40 cash before course beginning. No credit is allowed on retreads and no student is to be admitted who has not paid £40 cash or more (preferably a cash payment for course in full) before the course actually starts. This does not apply to "staff members", see below. 3. All payments to be made by reason of notes incurred by course must be in the form of a banker's order. No other payments of any kind are acceptable. No notes of hand are acceptable to the Registrar on any processing or training except banker's orders in any event. 4. "Staff Members" may enroll in the 5th London ACC only on the basis of special arrangement as given here. Definition: A "staff member" is one who holds a permanent staff certificate. This does not apply to persons on staff who do not hold such a certificate. Such a "staff member" may take the 5th London ACC by paying a deposit of £10 and by having deducted from his salary 20% per week until full amount of ACC fee is paid. The "staff member" must guarantee to work for the HASI until the full sum is paid and is to sign a contract to do so. A provision of the contract shall state that on leaving the employ of the HASI the full remaining sum shall become due and owing at once. No pay shall be paid a staff member during his time spent on course. All staff of whatever category may attend the lectures given by me-during the course as a precedent of some standing but this shall not constitute an enrollment or give the person attending the lectures any credit toward a degree. Any person not a permanent staff member who wishes to enroll in course must abide by all the provisions of paragraphs (2) and (3) above. 5. All students of the 5th London ACC must be enrolled before 10.30 a.m. Monday October 20th, 1958. Publicly we want them enrolled before 8.30 a.m. but there are always stragglers and people who have not signed up everything. These will be sent back to the Registrar as soon as they appear. They must have a HASI white invoice receipt stating terms of sign-up which they will be required to show the ACC Administrator, Dr. Jan Halpern at 7 Fitzroy Street Monday morning. Yellow copies of these invoices, showing everyone enrolled, shall be delivered to Dr. Halpern Monday morning. 6. The HASI Registrar and The Assistant to the Treasurer shall have full enrollment and financial responsibility in enrolling the 5th London ACC. L. RON HUBBARD LRH:rs:cden Copyright (c) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED 224 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W I HASI POLICY LETTER OF 19 JANUARY 1959 EXTRA WEEKS ON HPA COURSE The following is policy in relation to students who could not make the grade in the eight weeks HPA Course: If the course was paid in whole, in advance, the student is entitled to free weeks to finish his training. If he has not paid in advance he is only permitted eight weeks. Extra weeks will cost £7.10.0 per week. LRH:mp.vmm.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 11 MAY 1959 (Convert into a Sec'l ED) HPA/BSCN "RETREADS" There is no such thing as an HPA/BScn retread fee. If an HPA wants to retread to new HPA course, he can pay the usual price per week for training (about 15 gns). I know there is now a mish-mash in training because of a new course more basic than old courses. We'll just have to cope. LRH:cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 225 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 27 OCTOBER 1959 CenOCon PROCESSING OF CHILDREN ON THE HGC Children are to be charged full rates on the HGC. They are pretty difficult to audit so should be charged as much as grown-ups, unless there has been confirmation on this from LRH to do otherwise. The only exception to full rates would be auditors, their husbands/wives and children. LRH:js.fd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HCO Secretary WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 29 MARCH 1960 Reissued in Sthil CenOCon HGC AND ACADEMY PRICES FOR MINORS (Cancels and replaces HCO Policy Letter of 27 October 1959) The following two categories of minors are instituted for Academies: 1. A minor below the age of eleven (11) is not eligible for training at the Academy except by special permission of LRH. 2. A minor, to qualify for training at the Academy, must have reached his/her eleventh (11th) birthday and not have reached his/her eighteenth (18th) birthday. The minor's training fee for the HPA and B.Scn. (HCA and HCS) courses shall be two thirds of the adult fee, whatever fee is in force. The reason for disallowing minors below the age of 11 to attend the Academy is that such beings are, usually, still in need of special attention that would normally tend to create a situation of specialized care that would consume too much of the instructor's time. HGC PRICES FOR MINORS HGCs may accept a child of any age for processing (except psychos as per present policy). Below the age of 14 years, a child will be charged full price at HGCs. They are pretty difficult to audit, so should be charged as much as grown-ups, unless there has been confirmation on this from the Executive Director to do otherwise. SPECIAL CATEGORY Between the ages of 14 and 18, minors will be charged two thirds of the HGC processing prices. (After the age of 14 children are easier to handle, and this price reduction is an encouragement to teen-agers to get processing.) In the case of minors directly related to Certificated Auditors (their immediate family), the current discounts apply as before. LRH:js.gh.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Secretary WW for L. RON HUBBARD 226 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 MAY 1960 CenOCon EXTENSION COURSE PRICES (Corrects HCO Policy Letter of May 20, 1960, same title) HCO Policy Letter of May 20, 1960, contained incorrect information. Please amend as follows: Prices for the Extension Course are as follows: HPA/HCA Extension Course - £12.0.0 or $34.00 B.Scn/HCS Extension Course - £12.0.0 or $34.00 This course may be bought in units, one unit at a time. The price of each unit of each course is £3 or $8.50 per unit. Usual discounts allowed for cash payments. Lifetime Members/Shareholders are allowed to have the HPA/HCA Extension Course free, but must pay the normal fee for the B.Scn/HCS Extension Course. LRH:js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Secretary WW for L. RON HUBBARD [Note: Revision was change of price from £15 or 542 to £12 or 534, also addition of second last paragraph.] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 NOVEMBER 1960 HCOs Central Orgs HPA/HCA COURSE To avoid any confusion that may exist, it is emphasized that the Academy HPA/HCA Course is basically an eight week Course, and is sold as such. The student pays for any extra weeks he may take. LRH:js.cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED 227 Issued by: Peter Hemery HCO Secretary WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 27 FEBRUARY 1961 HCO Secs Assoc Secs Registrars Dir PrR FREE COURSES The only free course given is where the student signs a contract to audit HGC preclears under the D of P for at least one year. The penalty if they refuse to carry this out is 250 guineas for the training they receive. L. RON HUBBARD LRH:js.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 MARCH 1961 HCO Secs Assoc Secs Registrars Dir PrR FREE COURSES (Revises HCO Pol Ltr of February 27, 1961, same title) This Policy Letter applies only to professional auditors and night training courses. The only free course given is where the student signs a contract to audit HGC preclears under the D of P for at least one year. The penalty if they refuse to carry this out is 250 guineas for the training they receive. L. RON HUBBARD LRH:ph.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED 228 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 DECEMBER 1961 CenOCon INTER-ORG EXCHANGE OF STUDENTS The following Policy Letter is written and requested to be issued by Assoc Sec London and is issued herewith: 4. LRH:esc.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED 1. A student starting the Course in an Org, whose account has been paid for, can without further payment carry on in another Org to complete a Course begun but not finished. 2. If his account has not been completely paid, then balance due is to be cancelled by the Org he is leaving and taken over by the Org he is joining The necessary papers to be completed thoroughly. In the case of (1) above, no funds need to be transferred from one Org to another. In the case of (2) above, each Org will receive what is obviously in the books, without any transfer of funds except the transfer of papers. In the past, a gentlemen's agreement was arrived at between D of Ts or Assoc Secs but it can create randomities about Accounts, transfer of currencies, right unexpired portion of Course (this is unworkable now) for assessing costs, etc. We have had three cases on hand - Joburg/London, London/Melbourne, London/Washington. Those here have spent 14 weeks on Course. If they finish in Melbourne, we would feel upset in disbursing some portion of what was paid for, and for which we have given 14 weeks. On the other hand, Melbourne will feel upset if in turn they had to give themselves another 10 weeks for example. On the other hand, only London and Washington could transfer monies, whereas the other Orgs are under strict exchange control. L. RON HUBBARD 229 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 FEBRUARY 1962 Sthil HCO Secs Assoc Secs SAINT HILL RETREADS (Amends HCO Pol Ltr of December 19, 1961) If a student has exceeded eight weeks initially on the Saint Hill Special Briefing Course, he or she must pay for weeks of retread, if returning to Course for further training, at the rate of $50.00 or £18.0.0 per week, which is half the weekly cost of the original course. When a student has been terminated he or she has the right to extend by paying the weekly retread fee from the date of termination. LRH:sf.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD [Note: The amendment is the addition of the last paragraph. - Ed.] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 JULY 1962 Franchise ACADEMY EXTRA WEEKS Any extra week payment being required of Academy students in any Organization is abolished herewith effective on receipt of this Policy Letter. The mission of an Academy is to make Auditors who can audit, and issue them their certificates. Should a student leave the Course and return after two weeks a retread fee of 30% without further grant or discount of the original HPA/HCA full course fee shall apply. The Academy course has no finite duration but every effort should be made to graduate the student at the end of twelve weeks. LRH:jw.cden Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 230 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 NOVEMBER 1962 CenOCon Franchise Field SAINT HILL RETREAD FEE The retread fee for Saint Hill Special Briefing Course is 50% of the regular course A retread is sixteen weeks long. Weekly retread fees are discontinued. Once terminated, a student may only retread. There are no special arrangements for retread or less time offered. There is no time interval specified before a retread can be had. Acceptance of retread on the course follows routine channels just as in original LRH:dr.cden Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 MAY 1963 CenOCon SA Orgs STUDENT RATES FOR HGC AUDITING IN SA ORGS Students on professional level courses in the Academy may be ordered to processing by the Director of Training if such processing is necessary to enable the student to complete his training. This processing may be supplied by the HGC at R100 per 25 hours (no further discounts). Processing of students in an HGC is always secondary to the processing of regular pcs in case of auditor scarcity LRH:jw.aap Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED Issued by: Jack Parkhouse Continental Director Africa Authorized by: L. RON HUBBARD 231 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 JULY 1963 Orgs Sthil Franchise RETREADS ON SAINT HILL SPECIAL BRIEFING COURSE Students on the Special Briefing Course who require leave of absence for emergencies may do so under the following conditions, otherwise they will be charged a re-tread fee irrespective of the length of time they have already been on Course. 2 weeks absence (with permission only) 3 months (by very special arrangements beforehand). Other than that, any student leaving Course for any reason whatsoever will be charged a re-tread fee on returning. No part of the original fee is returnable. L. RON HUBBARD LRH:jw.cden Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED 232 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 8 OCTOBER AD 13 Central Orgs Franchise Field NEW SAINT HILL CERTIFICATES AND COURSE CHANGES Without changing the curriculum, units or instructors, on 1st December AD 13 the Saint Hill Course will be divided into two certificate levels and the cost will be reduced. Many Auditors have not been able to take the course because of fear they will be held over beyond the time they can afford As clearing has returned as a reality at Class III and as this was the basic purpose of the course, two certificates will now be issued HUBBARD SENIOR SCIENTOLOGIST (ST. HILL). This certificate will be issued to any student attending the course 16 weeks. If all course requirements are also met a Class III will be awarded. An additional four weeks only will be allowed for completion of check sheets, but no student enrolled will be held beyond sixteen weeks or extended on course more than an additional four weeks. The cost of the course has been dropped to £250 Sterling ($700). The student so enrolled is then assured of being able to return home after 16 weeks of intensive training and is assured of receiving the certificate of HUBBARD SENIOR SCIENTOLOGIST (ST. HILL). HPA or HCA is prerequisite to enrollment. Our experience has been that nobody can go through the Saint Hill Course, whatever he or she did with grades, without becoming a remarkably superior auditor. The second course begins with the completion of the HSS (ST. HILL) Course, an HSS (ST. HILL) being prerequisite to it. This course is scheduled as a 20 week course It awards the certificate HUBBARD GRADUATE AUDITOR and, if all check sheets are completed, Class IV is also awarded. Class III may also be awarded on this certificate. This course takes the student from clearing to auditing to OT. Its subject materials are those now existing as Level Four. The cost of this course is additional to the HSS Course. The cost is £250 Sterling ($700) with a £50 grant available from Mary Sue to those she especially wants on this course. During the past year the original 20 week SHSBC has been extended in subject materials to cover all levels of auditing and as such has exceeded the original requirements. Students enrolled before 1st December, 1963 will receive the original course at the original cost and may extend into the second course at option without further cost. Retread students will be honoured as having completed the first course regardless of units they are assigned to and their cost will be that of the second course. Course materials have been stable for some time. LRH:dr.rd Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 233 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 JULY 1965 Remimeo RELEASES When any pc signed up and being audited on any 25 hour intensive reaches the state of First Stage Release, the processing is immediately ended (with a gentle That's It). The intensive is not completed. However, as the goal of the processing has been achieved, the money of the balance of the intensive is not refundable. However, in celebration of the person having reached the State of Release, the org may credit the person with that amount (of the unused balance of the intensive) toward training. If no training is going to be undertaken by the person, then, of course, there is no crediting. Training should be heavily encouraged since that is the route to Cl VI and Clear and it is not envisioned that there will not be plans on the part of the person for training. The fact that, in the case of Releasing the person before the completion of the 25 hours, the money will not be refunded, due to the goal of the processing having been achieved, should be added to the HGC Contract. L. RON HUBBARD LRH:mh.kd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 234 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 SEPTEMBER 1965 Issue VI Gen Non-Remimeo SAINT HILL SERVICES AND PRICES (Preserved policy from former Policy Letters which have been cancelled) Saint Hill has just opened its Hubbard Guidance Centre in order to be in line with all orgs over the world in all departments. The Saint Hill Course now handles all levels of Training but these courses are review courses at the lower levels and HCA (classed or unclassed) or old Commonwealth HPA (classed or unclassed) remain the entrance requirement. Students go through all levels, usually the lower ones very rapidly, and are Classified for each Level with a Saint Hill Classification. Saint Hill Classification takes precedence over all other Classifications in any level. A student's own Classification is not taken away but for the duration of the course is invalid but may be resumed on departure from the course. However the student usually has a far higher Saint Hill Class on leaving. The purpose of the Saint Hill Special Briefing Course remains the same-to make the auditors and instructors who make the auditors and instructors over the world and to put the final polish on auditing. As auditors sometimes do not realize that an auditor of a higher level always audits at the pc's level, seeing and getting lower level results and clearing with them is very revelatory. One does not expect a Class VI auditor to run only Level VI. Quite the contrary. A Level VI auditor should be able to do Level 0 work superlatively well. Many release today at only Level 0; much less IV. So the Saint Hill Course enters all students today at Level 0 and rapidly moves them right on up in quick time. Students who know the lower material of course get it checked out very readily. SAINT HILL COURSE Any part of the Saint Hill Course or retread is £275 cash. There is no credit extended, no discounts. Credit is allowed on auditing and Review to Saint Hill Course students when on course. SAINT HILL HGC Prices are 5500 or £180 public, $250 or £90 student and professional rates. Other HGC Grade Certificates are honoured in the Saint Hill HGC, but the holder is carefully checked and any unflat auditing detected and repaired before the pc is allowed to go on to the next certificate. NO CREDIT Credit is not extended at Saint Hill or Washington to Franchise Holders or members on books, tapes or meters, as it makes too much accounting. LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 235 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 JANUARY 1969 Remimeo ADVANCED-ORG AWARDS When an AO service is awarded a staff member from another Scientology Organization for a job very well done, the org awarding the course forwards payment to the respective AO. Once payment is received the person will be enrolled on the course. An AO does not deliver such services free. The only exception is when an AO course is awarded by LRH personally. LRH:ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Robin Roos CS-3 for L. RON HUBBARD Commodore HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 JUNE 1969 Remimeo DIANETIC COURSE PRICING The cost of the Hubbard Dianetic Counsellor Course (HSDC) remains as already issued - $500 00 U.S. dollars and £125.0.0 UK sterling. The cost of the Supervisors Course (with an HDC, the graduate of this course becomes a Hubbard Dianetic Graduate) is 3125.00 U.S. dollars or £30.0.0 in UK sterling. LRH:ei.kd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 236 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 SEPTEMBER 1969 Remimeo BPI Auditor OLD ACC STUDENTS Any and all persons who have ever enrolled in an ACC (Advanced Clinical Course) providing only that a fee was paid in full, is entitled to the following: 1. Full training as an HDC in the DAC of his nearest org or an SH or an AO. 2. Student Auditing in Dianetics and org reviews to resolve any possible case difficulties. 3. Assistance in obtaining any medical treatment indicated as necessary by competent medical examination. 4. A retread to Class VI in a modern SH Course. No fees, except for any medical treatment indicated, may be charged for any of the services above. All orgs, AOs and SHes are ordered to deliver the above services. The Public Executive Secretary is to cause his division to unearth all past ACC records for names and addresses and to have his divisions send copies of this Policy Letter to all such former ACC students. Those ACC students who have recently paid for the new Standard Dianetic Course may have the amount credited to AO levels or AO reviews on presentation of invoice to AOs. It is the full intention of this Pol Ltr to ensure that old ACC students receive full benefit of modern technical developments. These students were once promised they would not have to pay for further training and this favour is offered to redeem that promise at least in part if not in full. I want them to be well and happy beings wherever they may not have fully achieved that goal. L. RON HUBBARD Founder LRH:ldm.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 237 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 SEPTEMBER 1969 Remimeo BPI The Auditor FORMER HDAs, HPAs All persons who had achieved prior to the advent of Standard Dianetics, the certificate of HDA (Hubbard Dianetic Auditor) or HPA (Hubbard Professional Auditor) and who paid in full for the course are awarded as follows: 1. A Standard Dianetics Course at their local org full or part time. 2. Student Auditing and Reviews in their local org. Both at 50% of the existing Standard Dianetics Course and Review fees. Any person who has paid for a new Standard Dianetics Course in full who had already paid for an old HDA or HPA Course in full MAY HAVE THE FULL AMOUNT PAID FOR THE STANDARD DIANETICS COURSE CREDITED TO SCIENTOLOGY ACADEMY COURSES, TO A SH COURSE IF HE HAS HAD THOSE OR TO A CLASS VIII COURSE OR AN AO GRADE. It is the full intention of this Policy Letter to assist any Dianetic Auditor to become an HDC and obtain thereby the excellent results available in using Standard Dianetics. LRH:ldm.ei.kd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 SEPTEMBER 1969 Issue II Remimeo BPI SUCCESSFUL CLASS VIIIs Any Class VIII auditor may have the new Standard Dianetics Course free of charge at his nearest org or an AO. The additional certificate of HDG is required of Class VIIIs so they can handle Case Supervision and Standard Dianetic Auditing as well as audit well in Standard Dianetics. The certificate of HDG is a prerequisite (along with a Class VI) for all new AO Class VIII enrollees after the date of receipt of this Policy Letter. STANDARD DIANETICS The Course is available at AOs and SHes. It has been found that the ability to audit Standard Dianetics well in its simplicity speeds Academy, VI and VIII training greatly and reduces failed students in the Academy, VI and VIII Courses to zero. It is not the intention of this Pol Ltr to interrupt the plans or activities of Scientology Classed Auditors or applicants and all possible adjustment will be made in orgs to accommodate Scientology Classed Auditors to quickly obtain their HDG during this period of adjustment. We now have a smooth flowing tech training line and have found there are no failed cases where training is good and which follows this gradient. LRH:Idm.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 238 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 NOVEMBER 1969 Remimeo BPI Auditor CLASS VIII RETREAD Retread of the Class VIII Course is free of charge to VIIIs who are actively working (whether on Tech duty or not) m a Central Org, Saint Hill Org, AO Org, Franchise or a Dianetic Counselling Group. Class VIIIs on the other hand who are not active-meaning not working at any of the above - are charged half price ($750.00) for retread of the Class VIII Course. LRH:RR:rs.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Robin Roos CS-3 for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 NOVEMBER 1969 (HCO Policy Letter of 15 November 1969 Corrected) Remimeo BPI Auditor CLASS VIII RETREAD Retread of the Class VIII Course is free of charge to VIIIs who are actively working (whether on Tech duty or not) in an Outer Org, Saint Hill Org, Advanced Org, Franchise or a Dianetic Counselling Group. Class VIIIs on the other hand who are not active - meaning not working at any of the above - are charged half price (3750.00) for retread of the Class VIII Course. LRH:RR:ldm.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Robin Roos CS-3 for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 DECEMBER 1969 (Clarifies HCO P/L Dec 7, 1961) Remimeo INTER-ORG EXCHANGE OF STUDENTS Orgs who transfer monies received for Scientology or Dianetic services to another org are doing nothing but GIVING AWAY THEIR INCOME. Students and preclears having paid for services at one org may receive or continue service elsewhere if they have: 1. Paid in full for services whether begun or not. 2. Partly paid for services. The rule is: THE MONEY WAS COLLECTED BY REASON OF GOOD WORK AND PROMOTION AND THEREFORE THE ORG THAT COLLECTED EARNS THE RIGHT TO KEEP IT. It might first seem unfair to the org delivering the service for which another org has collected the Income, but it should be remembered that the org delivering the service has the benefit of the body in the shop with all that this implies in terms of potential future sales of service to him, his family and friends. It is a Comm Evable offense for an org staff member to prevent a student from taking a service because funds were paid in at another org. NO ORG OR FRANCHISE MAY INTENTIONALLY COLLECT MONIES WHICH WOULD NORMALLY BE PAID TO ANOTHER ORG. SUCH MONIES MUST BE FORWARDED IMMEDIATELY TO THE ORG CONCERNED. NO ORG OR FRANCHISE MAY COLLECT MONEY FOR SERVICES DELIVERED ONLY BY HIGHER ORGS. LRH:RR.rs.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Robin Roos CS-3 for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 DECEMBER 1969 Issue II Remimeo STUDENT RESCUE INTENSIVE PRICING The cost of a five hour Student Rescue Intensive is $225 U.S. Dollars, or the Sterling equivalent. LRH:RR.ldm.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Robin Roos CS-3 240 for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 DECEMBER 1969 Remimeo Div 1's Div 2's Div 3's ORG PROTECTION Orgs who send their staff for training to a higher org, must first demand of the staff member that he sign a Note to the extent of $5,000 in order that he may commence the course. (Each course received by the staff member at org expense, is priced at the value of $5,000.) Such a Note, as mentioned above, must be legally binding in that if he breaks his Contract, he is automatically in debt to the org for $5,000. Legal action is taken in the case of refusal to pay this debt, or failure to adhere to regular payments until the debt has been paid off fully. His Certs and Awards are suspended, and further training or processing is denied until the matter is handled. SH & AO Registrars are informed by the org of Contract breakers. Val Docs, Div 1, Dept 3, receives the original of the Note once it is signed and witnessed, and Accounts receives a copy for filing in the staff member's Accounts folder. A copy is retained by the staff member and presented to the Registrar prior to being enrolled on the course NO NOTE = INELIGIBLE FOR THE COURSE. The note is withdrawn and cancelled when the staff member has completed his Contract. It is the intention of this Policy Letter that before Contracts are signed and services taken at Org expense, due consideration is given to the consequences of Contract breakage. LRH:RR:rs.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Robin Roos CS-3 for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11 JANUARY 1970 Remimeo Div 1 Div 2 PRICING - RESCUE INTENSIVES (Cancels HCO PL 10 December 1969 STUDENT RESCUE INTENSIVE PRICING) Every 5 hour Rescue intensive (whether a Dianetic or Scientology intensive) is priced at S 125.00 US or £22.10.0. sterling. Five-hour Student Rescue intensives fall under this category of service and anyone having purchased a Student Rescue intensive at the previous price of $225 may have the balance in excess of the new price credited to his account for future services. LRH:VP.nt.ei.cden Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED 241 W/O Vicki Polimeni CS-3 for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 JANUARY 1970 (Corrects HCO Policy Letter of 28 November 1969 and HCO Policy Letter of 15 November 1969) Remimeo BPI Auditor CLASS VIII RETREAD Retread of the Class VIII Course is free of charge to VIIIs who are actively working (whether on Tech duty or not) in an outer org, Saint Hill Org, Advanced Org or any Sea Org Unit, Pubs Org or World Wide. Class VIIIs who are not active or are working in a Franchise or independently - meaning not working at any of the above - are charged half price ($750.00) for retread of the Class VIII Course. LRH:VP:jz.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED W/O Vicki Polimeni CS - 3 Materiel Aide for L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 JULY 1970 Remimeo RETREADS Academy Course retreads and retread packages are 50% of the current course or package price. SHSBC and Interneships give no discount for retread. However, Academy payments are credited to SHSBC retread as they would for any enrollee on SHSBC. Class VIII retread is as per HCO Policy Letter 20 Jan 1970, CLASS VIII RETREAD, free to org staff members, half price to others. LRH:VP:sb.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED Lt. Vicki Polimeni CS-3 for L. RON HUBBARD Founder 242 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo BPI Auditors HCO POLICY LETTER OF 20 JULY 1970 (Amends HCO P/L 13 Nov 1969 by adding Class 0, I, II, III, IV and VI CS Internships and HCO P/L 18 Apr 1970 Iss II which corrects HCO P/L 13 Nov 1969) INTERNSHIPS AND CASE SUPERVISORS Due to the necessity for skilled Case Supervision in all orgs. franchises and groups, the following Internships are established in Advanced Orgs, Saint Hills and Class IV Orgs respectively. CLASS VIII CS INTERNSHIP Class VIII CS - Requires an Internship in an Advanced Org after completion -of the Class VIII Course for a period of at least another six weeks. During this time the Interns do the Class VIII CS Internship Checksheet. On completion of the Checksheet the Interns do a daily training period, learn and do high level auditing, study Case Supervision under an expert Class VIII. Case Supervisors do actual Case Supervision and on successful completion are granted a Hubbard Scientist of Standard Tech Certificate. No Contract required. (Prerequisite: HDG and Class VIII.) CLASS VII CS INTERNSHIP Requires an internship in a Saint Hill Org for a period of at least six weeks. Studies and does Power Processing and audits Dianetics, Progress and Advance Programs and Expanded Lower Grades. Completes or does the Org Exec Course. Studies and does the CSing of Power, Dianetics, Progress and Advance Programs and Expanded Lower Grades. No contract required. (Prerequisite: HDG and Provisional Class VI.) CLASS VI CS INTERNSHIP Requires an Internship in a Saint Hill Org for a period of at least four weeks. Studies Progress and Advance Programs. Audits ail Class VI actions including Expanded Lower Grades in the HGC and as a Review Auditor. Studies and does the CSing of Progress and Advance Programs and Expanded Lower Grades. This Internship consolidates SHSBC training through practical application under a Class VIII. No contract required. (Prerequisite: Provisional Class VI.) CLASS V CS INTERNSHIP Requires an Internship in a Saint Hill Org for a period of at least two weeks. Studies and does CSing of Progress and Advance Programs and Class V actions under Class VIII supervision. This Internship may be awarded if the Class V CS Checksheet is done well. No contract required. (Prerequisite: Class V Expanded Release.) CLASS 0, I, II, III or IV CS INTERNSHIPS Requires an Internship at a Central Organization for a period of at least two 243 weeks for each level. Studies and does CSing of actions applicable to the Classification attained. Learns Tech and Qual Services and Admin. These internships may be awarded if the applicable Class 0, I, II, III or IV Checksheets are done well. No contract required. (Prerequisites: Class 0 Grade 0 for Class 0 CS Internship Class I Grade I for Class I CS Internship Class II Grade II for Class II CS Internship Class III Grade III for Class III CS Internship Class IV Grade IV for Class IV CS Internship) HDC CS INTERNSHIP Requires an Internship at any official Scientology Org which teaches HDG; Interning for a period of at least four weeks. Studies and practises Dianetic Auditing. Studies and learns to Case Supervise Dianetic sessions. Learns the handling and direction of other auditors. Studies Staff Status II to become familiar with general Administration. (Prerequisite: HDC with an excellent record of auditing.) HDG Requires taking the Hubbard Dianetic Graduate Course. Qualifies a person to teach the Hubbard Dianetic Counselor Course in orgs, franchises or groups and obtain certificates for his students from an official org. According to existing prices. (Prerequisite: HDC with an excellent record of auditing.) NOTE: All these Internships are taught in the Correction Division of the org, except HDG. INTERNSHIP PRICES US, EUROPE, DK, AFRICA UK, ANZO CLASS VIII C/S INTERNSHIP $500 £200 CLASS VII C/S INTERNSHIP $500 £200 CLASS VI C/S INTERNSHIP $250 £100 CLASS V C/S INTERNSHIP $125 £50 CLASS 0 - IV INTERNSHIPS (per level)$50 £20 CLASS 0 - IV C/S INTERNSHIPS (package rate for all 5 level internships)$200 £80 HDC C/S INTERNSHIP $125 £50 DISCOUNTS All Internships offer 50% discount to contracted staff of official Scientology orgs. LRH:JF:rr.aap Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED D/CS - 5 for L. RON HUBBARD Founder [See also HCO P/L 6 November 1971, Issue II, Selling Internships, Volume 5 - page 325.] 244 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 OCTOBER 1959 CenOCon MEMBERSHIPS As of this date only memberships as follows may be sold: Associate Member - No discounts or services, Pin and Card only - 5s. or $1.00. International Member - PAB Magazine, Continental Magazine, 10% discount on books, tapes and possibly congress. (Cash purchases only) - 5 gn. or $15. Lifetime Membership - PAB Magazine as available, Continental Magazine as available, 20% discount on Training, Processing, Books, Tapes. (Discount valid on cash purchases only) - £25 or $75.00. It will be seen that participating memberships will not now be sold and will vanish when expired. No magazine subscriptions may be sold. All members now on rolls except Associate Members will get the PAB Magazine until their memberships expire. B/A AND REGISTRAR NOTE Note that no discounts are allowed on any but full cash purchases. In other words full or part credit purchases are not now subject to any discounts. If you have allowed discounts on credit purchases previously, it is condoned but no such discounts may be allowed in the future. L. RON HUBBARD LRH:js.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 245 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 DECEMBER 1959 CenOCon MEMBERSHIP DISCOUNTS Issue the following as a Sec ED. Only Lifetime Members, Shareholders, and International Members are entitled to discounts and only when the purchase is totally cash. Associate Members, Sustaining Members do not get any discount on anything. This cancels any earlier inference as to ALL members getting discounts. LRH:js.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Executive Director HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 MAY 1960 CenOCon KEEPING MEMBERSHIPS IN FORCE In order to deal with the problem of professional auditors who allow their memberships to lapse, the following routine action is authorized: When a membership lapses, the memberships clerk should write three reminder letters. If the membership is not renewed HCO Area Sec should then be notified by the memberships clerk. The HCO Area Sec will then write a letter informing the person that if he does not renew his membership within one month, his Certificate will cease to be valid. If the membership is still not renewed, Memberships and Addressograph must then be notified by the HCO Area Sec. Addressograph should then remove the person's HPA or other qualifying letters from his Address plate. However, the tab should not be changed; in this way the person will still receive mailings to auditors, and there is still a chance that his interest will be revived and that he will eventually renew his membership. LRH:jsrd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Secretary WW for L. RON HUBBARD 246 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 6 JULY 1960 Reissued from Sthil CenOCon LT MEMBERSHIP PRIVILEGES Some confusion may exist with regard to the privileges entailed in a Lifetime Membership. The purpose of this Policy Letter is to clarify the situation after review of this problem in various areas. It is possible that the details as indicated here will not coincides with the actual position in your area, or it may conflict with existing privileges which have actually been granted hitherto to the Life Members. However, since the advantages and privileges must be the same in any area of the world it will be necessary for all Scientology Orgs, in all areas to conform eventually to the rundown as shown here. Life Members in your area should be informed of any changes which may affect them as soon as possible. A Lifetime Member gets 20% discount on Processing, Training and Books. He does not get a discount on tapes or E-Meters or any other materials which may be supplied by a Book Department, but on books only. He does not get a discount on ACC fees, as the ACC is a specialized HCO activity. The discount on Training is given on any training taken in an Academy, including the Extension Course. If a LT Member is also an International Member, he receives a 30% discount on books instead of 20% (so long as he retains both memberships). The 30% discount applies only to books, not Processing or Training. If an International Member becomes a LT Member, he receives a refund of the unused portion of his International Membership (unless he wishes to retain the Int. Membership) Neither an International Member nor a LT Member receives any discount on Congress entrance fees. A LT Member gets the HPA/HCA portion of the Extension Course free, but pays the normal fee for the B.Scn/HCS portion of the Extension Course (less discount). The LT Membership does keep a Certificate in force. A professional Scientologist who is a LT Member does not need to take out an international Membership in order to keep his certificate valid. The LT Member receives the area magazine (Certainty, Ability, etc.) as he is on the mailing list (not because he is a LT Member). He does not receive the PAB magazine. The PAB magazine is sent only to the international Members. Addresso Departments should therefore not include the LT Members in the addressed envelopes or stickers which they send to HCO WW for the PAB mailings. All discounts are for cash purchases only. This Policy Letter does not countermand the usual rule that book discounts are not allowed on books costing 5/or less. LRH:PH.js.gh.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Secretary WW for L. RON HUBBARD [Note: Paragraph 4 has been amended by the addition of "The 30% discount applies only to books, not Processing or Training" per HCO P/L 13 July 1960.] 247 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 28 JULY 1960 (Reissued from Sthil) CenOCon INTERNATIONAL MEMBERSHIP PRIVILEGES The privileges and discounts entailed in an international Membership at present are as follows: International Members receive the PAB Magazine monthly, and also the Continental Magazine (Certainty, Ability, etc.) monthly. International Members receive a discount of 20% on all books, charts and scales except those priced at 5/- ($1.25) or less. There is no discount on testing materials. International Members receive a 20% discount on tapes, and also 20% discount on E-Meters supplied by HCO WW. If an International Member also holds a Lifetime Membership, he receives a 30% discount on books, charts and scales instead of 20%. The 30% discount applies only to books, charts and scales, not to tapes and E-Meters. International Members do not receive any discount on Congresses. All discounts are given on cash purchases only. This Policy is not intended to affect the discounts already in force for Lifetime Members and Franchise Holders, which remain unchanged. LRH:rf.gh.oden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Secretary WW for L. RON HUBBARD 248 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 OCTOBER 1960 CenOCon MEMBERSHIP RESTRICTIONS Effective 20th February 1961 no person may be retained as a professional certified member of Scientology organizations whose case level is that of the mentally deranged and/or who makes no arrangements with a Central Organization to improve an undesirable case level. Professional membership shall replace "International membership" on January 1, 1961. Professional memberships shall be annual. Professional membership is not covered by a share in HASI Ltd. No certificate may be considered in force if professional membership lapses. The price of a professional membership shall be the same as International Membership was. A certificate of any level or grade is required for a professional membership to be held. LRH:js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 NOVEMBER 1960 SA only Info Cen Orgs There will be no professional rates allowed for processing as of February 1st, 1961. This does not affect special auditing rates to HASI Staff Members which will continue. Alison Parkhouse Dir Prom Reg SA for L. RON HUBBARD LRH:AP:aecJs.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED 249 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 29 DECEMBER 1960 Re-issued from Sthil Central Orgs MEMBERSHIP CHANGE HCO Policy Letter of October 25, 1960 is now null and void. Due to the many complaints of people desiring to get the PABs under an International Membership, the International Membership is re-instated. LRH:js.gh.cden Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED Mary Sue Hubbard Deputy Executive Director for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 27 OCTOBER 1961 BPI PROFESSIONAL RATES RESTORED Concurrent with an intense campaign to maintain Central Organization and HGC staffs as the finest auditors in Scientology, we announce the following: Effective on Receipt, all persons holding a valid, in force, and in hand professional certificate in Dianetics or Scientology shall be entitled to a 50% discount on all HGC processing. This will be mandatory of acceptance by all HGCs. We have been clearing for some time. Clearing has certain preliminary steps. It is best to get these out of the way first. Further, nearly all offices have or will have in the very near future graduates from Saint Hill, qualified to find correct goals and terminals. It is very dangerous to run an incorrect goal and terminal. The ones found and run must be right. Only Saint Hill graduates are qualified to verify a pc's goal and terminal. Therefore this is the optimum solution - to restore professional rates so that all auditors can take the first and at last the final steps to clearing in fully competent hands. LRH:jw.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 250 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 MAY 1962 BPI PROFESSIONAL RATES (Adds to HCO Policy Letter of October 27, 1961, Professional Rates Restored) Professional Rates for auditing in the HGC are hereby restored to the immediate families of professional auditors, as formerly. Registrars should use their discretion as to what constitutes "Immediate family", though normally it is taken to mean wife, husband or children of the professional auditor. All professional rates apply only to auditing in the HGC. The rate is 50% of the full rate for the first 25 hours, without any membership or Shareholder discount. There is no reduction by reason of buying more than one week. Professional rate is always 50% of the full rate of the 1st 25 hours, never 50% of the 3 or 5 week rate. LRH:dr.cden Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 JUNE 1962 CenOCon PERMANENT STAFF PRIVILEGE Staff Members who complete Permanent Staff requirements may receive the benefit of International Membership while they are on the staff of a Central Organization or City Office. A N/C invoice is made out by Accounts (so that records exist) upon application by a staff member. If a Permanent Staff Member leaves the Org voluntarily or is dismissed for a valid reason, the International Membership fee becomes payable (part of a year's membership to be worked out pro rata). LRH:jw.cden Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 251 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11 APRIL 1963 HCO Secs Assoc Secs Accts Depts MEMBERSHIPS (Cancels HCO Pol Ltr of September 26, 1962, same title) HCO Policy Letter of September 26, 1962, Memberships, is cancelled. All International Membership monies will be received by HASI, and used as formerly to defray the cost of magazine mailings (Certainty, Ability, etc). HASI continues to pay for all expenses of the magazine. LRH:jw.cden Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 APRIL 1965 BPI Gen Non-Remimeo MEMBERSHIP ATTESTATIONS Notary and Justice of the Peace notarizations are no longer necessary on any member application forms. These have been made unnecessary. A simple signature is adequate. LRH:wmc.kd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 252 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 SEPTEMBER 1965 Gen Non Remimeo Franchise CURRENT POLICY - FRANCHISE (Preserved policy from former Policy Letters which have been cancelled) Stable Franchise Centres are expected to become City Offices, and other Franchise Holders are expected to build stabilized Centres toward the end of becoming City Offices. Those not doing so may become individual Field Staff Members. FRANCHISE BECOMING CITY OFFICES Successful Franchise Centres may become City Offices on application if their record and activity as a Franchise Holder is adequate. The requirements of a City Office are (a) corporate regularity by which is meant their incorporation must be passed up and in accordance with policy, (b) adequate premises, (c) the presence of a full time HCO Area Sec. (d) training of someone in org administration at their Central Org. MEMBERSHIP SALES No Franchise Holder may sell memberships. Memberships may be sold only by City Offices or Central Orgs. All Membership money received by a Central Org or City Office must be paid into the HCO Book Account of that office and this money is used for dissemination. Salaries and general org bills may not be paid from the HCO Book Account. Franchise Holders receiving requests or monies for membership must forward the matter to the Central Organization, referring the requests and sending the money in its entirety. Franchise Holders who are Field Staff Members may, however, select members and receive FSM commission on such selections. A Franchise Holder should advise memberships as he will receive the benefit of it directly, membership monies being invested mainly in advertising of books and assisting his own sale of these as well as bringing other indirect benefits. FRANCHISE HOLDERS MUST CHARGE CENTRAL ORG PRICES Franchise Holders must keep to the scale of processing fees announced by Central Orgs for each year. These are precisely calculated. LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 253 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 SEPTEMBER 1965 Issue V Gen Non-Remimeo MEMBERSHIP POLICIES (Preserved Policy from former Policy Letters which have been cancelled) Memberships Members enrolling must be furnished their cards at once. However, this is also done by application form and on that form the person signing must pledge himself to abide by the rules, codes and policies of the organization and that he understands there is no refund of membership and that he does not belong to or work for any hostile organization or group or any group undisclosed to us that is dedicated to the harming of Mankind. Only a signature is required, not a notary. Pins Wherever possible, make it easy for persons to obtain and wear Scientology pins, the S and double triangle. Such a pin as available should be given new members. Pins should be purchasable for a small sum along with books in the reception office. Policy as to who wears a Scientology pin is governed only by their being a member and subscribing to the membership application statement. However there is no penalty for non members wearing general pins that do not bear notation of class for grade or state of case. Membership Not Part of 10% No 10% administrative percentage is to be sent to Saint Hill on memberships sold. It all goes into the HCO Book Account in the area where the membership is bought and is not part of the organization's weekly gross income. Membership monies go to dissemination. Memberships Non- Refundable No membership monies are ever refundable even for a portion of a year since the purchaser of one usually receives many times its value in discounts within a few days or months. International Membership for Staff Members Staff members, full or part time, continuously employed and under contract are given their International Membership yearly without charge. Their Lifetime Membership must be purchased by themselves. On departure from staff a staff member's International Membership is cancelled as of that date, but may be renewed on proper payment. LRH:ml.kd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 254 FOUNDING CHURCH OF SCIENTOLOGY WASHINGTON, D.C. FC POLICY LETTER OF 1 APRIL 1957 ALWAYS REGISTER AND INVOICE All students and pcs for whatever brief training or processing, must be registered by Registrar whether charge is made or not. All books issued anyone must be invoiced whether charged for or not. L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE LONDON HASI POLICY LETTER OF 21 APRIL 1957 INCOME The horrible truth about HASI income is that it comes from 1. The Outflow of the Registrar and CF auditors; 2. The expert handling of people by the Registrar and from her comm lines; 3. Sale of books, memberships and tapes; 4. Good ARC with the world; 5. Good Service in training and processing. Thought you'd like to know - RON HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF 16 MAY 1957 INVOICING ITEMS No services, goods, memberships, books, tapes or any other item on which there would ordinarily be a financial transaction may be given or released without being invoiced even if the invoice states "no charge". This means that a free week of processing given to an outside preclear must be invoiced by the Registrar. This means that any item for which there would ordinarily be a charge must be invoiced before Shipping may ship or the service unit such as Academy or HGC may deliver or perform. There are no exceptions to this. It applies to all processing of staff and issuance of books to students. copy to all staff copy to HCO London L. RON HUBBARD FOUNDING CHURCH POLICY LETTER OF 23 MAY 1957 ORDERING PEOPLE TO PROCESSING OR TRAINING When staff is to be processed or other people have special arrangements made for them, a pink slip must be originated and sent to the Registrar so that all terms of the processing or training may be expressed on an invoice. When I tell the Organization Secretary or the HCO Board of Review to send somebody to training or processing, the person told should originate a pink slip and get my initials on it. All terms and conditions and payments of the processing or training must be clearly expressed on the pink slip and the person ordered to training or processing should be informed. LRH:md.rd 5-23-57 L. RON HUBBARD 255 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 4 JUNE 1959 Convert to Sec ED INVOICING AND COLLECTION OF MONEY Income apparently suffers in some instances by the failure of staff members to receive money for the organization from preclears and students of the Academy and PE Foundation. Incredible as it may seem this fundamental is sometimes overlooked to the embarrassment of the unit. Money must be taken at once on sign up always. The note if any and receipt invoice are made up. The money is taken, the note if any signed, the receipt given and then the pc or student is sent to processing, training or HAS. Even a no charge activity such as the first week of PE is given an invoice, even if it is "no charge". How else can you demonstrate value, collect the name and address and know if the person did enroll in the PE. All activities must invoice properly. Further, the D of T. the D of P and the D of PE must have an invoice copy for every person sent. If no invoice copy, no training or processing. No signed contract and release, no invoice, Accounts must require the note, contract and release to be in a signed form before any invoice can be written for pcs and pre-course students. No HAS or co-audit instructor may permit a student in his class, even a staff member, without receiving the yellow invoice copy of enrollment from them. In a matter of "lots of people to invoice before class begins" don't just collapse and let them m and "get it later" - what apathy. Put a Congress type multiple clerk line at the entrance point. Have more people there to do it and more machines. Cope. Give the enrollee their white and their yellow. Instructors in HAS and co-audit should collect the yellows rapidly at the start of class on the first night of the week and pass to the PE Fnd Director. Require the students to bring the white to show on other nights. The D of P and D of T should always receive the yellow from the enrolling pc or student and it must be right or no processing. On "later in the week payment" the invoice must be marked "later in the week such and such a sum" and it must be remembered and collected. A staff auditor should ask to look at the pc's white receipt before auditing begins. The Registrar has been found to do less well when the Registrar does not make out the note, contract and release and receive the cash. The Accts dept can invoice the cash then, but only if the note, contract and release are in order. Accts gives the white and the yellow to the pc and the pc is escorted to the D of P or D of T not left to wander. We spend vast sums to disseminate and get people in. Our solvency and size of 256 unit depends on precise 8C on the finance line. Note: Permitting a person to be trained, processed or co-audited without proper invoice or payment can result in deduction of the fee from pay. All HCO Area Secs see that this line works. ALL STAFF Get at cause over income lines and raise your unit. CREDIT Credit may not be extended to HAS co-audit people or book buyers. Credit may not be invited on pcs and students in any written form or literature. High interest rates should be used always on notes. No sum "as a minimum deposit" on training or processing may now be advised to a pc or student. Do not invite credit. We are a financial institution not a bank. Credit may not be extended to bad credit risks. The Registrar should be provided with a bad risk list by Accounts. Badly overdue accounts must now be sued. If you have to waste money, collect it and then buy white china dog doorstops for the coalheavers union. Don't waste it before it is paid out as a unit. LRH:mp.cden L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 27 JUNE 1959 Issue II CenOCon INVOICING All invoicing is to be done hereafter by reception, modifying earlier directives. Only one invoice station will be used and that is reception. LRH:mp.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 257 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 OCTOBER 1959 Convert Sec ED ATTENTION REGISTRARS AND BOOK ADMINISTRATORS Discounts by reason of memberships, status as pro auditors or any other reason do not apply to credit purchases. Discounts may be given on cash sales only and sales or service paid in full.No businesses anywhere give discounts on credit purchases. LRH:js.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED BOOK ORDERS L. RON HUBBARD The following LRH order is taken from a despatch, date approx 1960: IT IS IMPERATIVE THAT ALL BOOK ORDERS BE INVOICED RAPIDLY AND THAT THE APPROPRIATE COLORED INVOICE SLIP BE PASSED AT ONCE BY HAND TO THE BOOK SHIPPING SECTION. ORDERS ARE FILLED THE SAME DAY THEY ARE RECEIVED FIVE DAYS PER WEEK. THEREFORE THERE MUST BE RAPIDITY IN INVOICING AND GETTING THE SLIPS TO BOOK ADMIN FOR SHIPPING VERY EARLY IN THE DAY. LRH 258 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 AUGUST 1961 CenOCon BOOK SALES All book sales of whatever nature are handled by HCO and none are handled by any Central Organization. This Policy Letter, therefore, strictly prohibits the sale of books in Reception by any Central Organization. All Reception book sales shall be done by HCO and HCO only. This changes the Proportionate income Breakdown Work Sheet to the degree that ail books sold in Reception are now added in with the HCO Area 5%. If this policy is not in effect in your area, please put it into effect immediately. No Central Organization is exempt from this ruling. LRH:jl.cden Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 259 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 OCTOBER 1963 HCOs Central Orgs Reception [Excerpt] INVOICING FOUR: INVOICING (HCO WW note: These instructions may not be applicable to your Org.) All invoicing is done at Reception except Testing Materials which is handled by Julia Salmen or the Director of Accounts A. What is Invoiced. 1. Anatomy of the Human Mind Lectures. 2. Communication Course. 3. Co-Audit Course. 4. Books. 5. Donations to the Church. 6. Hubbard Guidance Center Processing. 7. Academy of Scientology Training Courses. 8. How to invoice. 1. The final figure at the bottom right hand corner of the invoice should always equal the exact amount received. (Cash, cheque, or whatever.) 2. The invoice should contain all pertinent data. (a) Buyer's name, address, phone number, date of purchase (b) Total charges, total on account, amount received, terms of payment. (c) Invoices should show clearly whether payment is for: Spiritual Training, Spiritual Processing, Books, or whatever. In addition to written words explaining the sale a large letter "B" is put on a Book Sale Invoice, a large letter "T" is put on a Training Invoice, a large letter "P" is put on a Processing Invoice. (d) On Book sales the retail price of the Book should be shown, any discounts deducted from that, charges, tax, etc. There is a tax table on the Invoicing Machine. You should also indicate that the Book was delivered to the person, or that the Book is to be mailed. (e) Invoices should show whether payment is by Cheque, Cash or Money Order. (f) If purchaser is making use of credit we owe him, it should be shown where this credit originated. (g) Initial every invoice written so that any question arising may be traced to the writer of the invoice. (h) Discounts: 1. International Members: Get a 20% discount on books and tapes costing over 51.25; 20% discount on E-Meters. 2. Franchised Auditors: Get a 40% discount on books costing over $1.25, and a 20% discount on E-Meters. 3. Lifetime Members: Get a 20% discount on books, tapes, processing and training. Not on E Meters. 4. Lifetime AND International Member: Gets a 30% discount on books and tapes, 20% discount on E-Meters. 5. Staff Members: Get a 40% discount on books and tapes only. DISCOUNTS FOR ANY CATEGORY OF MEMBERSHIP APPLY TO CASH PURCHASES ONLY. THEY DO NOT APPLY TO CREDIT PURCHASES. 260 (i) Examples of Invoices 1. Book Invoice: QUAN. DESCRIPTION PRICE 4.00 1.25 5.25 1.05 4.20 Tax Total Mary Reception AMOUNT _ (c) 17 4 37 Dianetics, MSMH Problems of Work Less 20% (Tax on this amount) Delivered: Date (or) To be mailed: Received By 2. Processing Invoice. Payment data taken from contract. QUAN. PRICE | 700 _ 200 __ 500 Tax Total _ MR DESCRIPTION 25 Hours of Spiritual Guidance Cash down Balance due AMOUNT 200 200 11 pays $4 1.00 1 pay $49.00 First payment Jan 0, 19XX Received By_ 3. Training Course Invoice. Payment data taken from contract. QUAN. _ PRICE AMOUNT 750.00 250.00 250 500.00 Tax Total 250 DESCRIPTION PICA Course Spiritual Training Cash down Balance due 11 pays $41.00 1 pay $49.00 f First payment August X,19XX 00 00 Received By_ 3. Distribution of Invoices. (a) White copy goes to the purchaser. (b) Yellow copy is put in a basket at your desk. When you have time, distribute Book invoices to the Comm Center basket of the Book Administrator; Training Invoices to the Comm Center basket of the Director of Training; Processing Invoices to the Comm Center basket of the Director of Processing; Memberships and other Invoices to the Director of Accounts. (c) Pink Copy goes to Central Files (Addressograph) for address check and inclusion in the person's CF folder. MR (d) Goldenrod copy remains in the machine, undetached, and is collected after 2 p.m. each Thursday by the Director of Accounts Dir Accounts will give you the invoice number starting the new week. Record this number on your desk calendar for the appropriate date. 4. Incorrect Invoices. When an invoice is written incorrectly, void it and write one correctly. Don't try to make complicated corrections. VOID ALL COPIES, including the copy in the invoicing machine (Goldenrod copy). Write VOID in large letters across the face of the invoice, and in small letters across the final figures at the bottom right of the invoice. ALL copies of voided invoices including the white copy must go to the Director of Accounts. Failure to include all copies may result in difficulties in auditing the books. LRH:lr.rd Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED Issued by: Peter Hemery HCO Secretary WW for L. RON HUBBARD Authorized by: L. RON HUBBARD [Excerpted from HCO Policy Letter 31 October 1963, Reception Hat. A complete copy can be found in Volume 1, pages 64-72.] 262 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 SEPTEMBER 1965 Remimeo Tech Div Qual Div Dissem Div FREE RELEASE CHECK When a person comes in for a Free Release Check only, the invoice is to be clearly marked FREE RELEASE CHECK, NO CHARGE. When a person comes in for a Free Release Check and Rehabilitation, the invoice is to be clearly marked FREE RELEASE CHECK AND REHABILITATION with the proper price for such invoiced. This is necessary so that no-one can be declared RELEASE unless signed up for Rehabilitation. LRH:ml.kd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11 FEBRUARY 1966 Gen Non- Remimeo Org Secs Dissem Secs Dir Pubs Dir of income Shipping Officer Income invoicing Officer SHIPPING CHARGES For any books or supplies sold at a 50% discount, the receiver must pay for any postage or shipping charges. The receiver is to pay for any special shipping costs, such as air mail, at any discount. Taped lectures are shipped airmail at no extra charge as per HCO Policy Letter 17 Dec 1964 "Tape Prices". To ensure this, the following procedure must be adhered to: 1. Invoice and order is routed to Shipping Dept. 2. If 50% discount or special shipping is indicated on the invoice, the Shipping Officer fills out a P O. indicating total postage costs, service performed, Invoice No. 3. This is routed to the Org Division on normal P.O. lines. 4. The Income Invoicing Officer fills out a "Debit invoice" for the receiver, indicating total postage, service performed, and invoice No. of the material ordered. Receipt of postage payment as noted in step (3) is not a requirement for shipping material. Orders are filled and shipped swiftly. LRH:ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 263 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 FEBRUARY 1966 All orgs except Saint Hill Info SH Secs INVOICE ROUTING FOR ALL ORGS EXCEPT SAINT HILL (For SH Invoice Routing - see HCO Pol Ltr of 12 Jan 66 Issue II) All Invoicing Stations From 1 January 1966, for all orgs except Saint Hill, new invoice packs are introduced which have 5 invoices, the original and 4 copies. These invoice copies are distributed as follows: WHITE YELLOW BLUE BLUE To the customer. To the department concerned with the service or item purchased. Debit and Credit invoices are kept in the Department of income for collection purposes. NOT debit or credit invoices are routed to Address and then CF. GREEN - To the Department of Records, Assets and Materiel for record purposes. Consecutive series to be kept in the machine until the end of the accounting week. PINK LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 264 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 DECEMBER 1966 Gen Non- Remimeo Treasury Sec Dept Income Hats ACCOUNTS INVOICES NAMES ON INVOICES In writing invoices, the Area Cashier and the Mail Invoicing Officer PRINT IN CAPITALS the person's name in the form the person would use for formal documents, e g., in signing cheques or legal documents. If the person is known in the org by a nickname this may be added in parentheses. Examples: John William (Bill) Jones, Herbert (Bert) Garfield Smith, etc. INVOICE ROUTING Each terminal which originates Accounts Invoices is to have a stack of baskets, one basket for each separate destination to which invoices are routed. Immediately after writing an invoice, all the copies are torn off and distributed, the top copy to the person taking the service and the others to baskets for the correct terminals as per current Policy on invoice routing. The In-Series copy stays in the machine. Bundles of invoices are routed to their proper destinations from the baskets when convenient but at least once a day and at 2.00 p.m. Thursday. The bundles are secured by a rubber band or paper clipped together, with a piece of despatch paper on top giving a clearly written and arrowed routing and the date. Written by a Board of Investigation David Ziff Otto Roos Ralph Pearcy George Galpin Qual Sec SH Gareth McCoy HCO Area Sec SH Ken Delderfield LRH Comm SH Philip Quirino LRH Comm WW Sheena Fairchild Guardian Comm WW Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder LRH:jp.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 265 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 FEBRUARY 1967 Gen Non- Remimeo Treas Sec Income Dept SECURITY OF INVOICES Invoices are the means of crediting someone with monies paid and thus the right to take services on the strength of these, or receive items from the Bookstore. As such they are, prima facie, worth something in terms of cash Thus if invoice packs are not administered carefully then it is open to anyone to pick up an invoice and credit himself for some goods or service. Invoices are the record, in time sequence, of monies received and unless the numbers of the Cashier's fourth and machine copies are seen to follow through consecutively, then there is no certainty that all monies are accounted for. Treasury invoice packs should be kept separate from any such packs used by other divisions such as Qual, and such divisions should arrange for the purchase of their own invoice packs (submit their own requisitions and not depend on Treasury Division supply). Also such other divisions using invoices such as Qual, for routing slips, should make sure that their invoices do not look like the invoices used by Treasury Division, in order to keep Treasury Division invoices completely unconfused. Otherwise the ease of checking through the consecutive numbers of Cashier's invoices is interrupted and made more difficult. From the viewpoint of the outside professional Accountant doing the Audit, the control of the invoicing system is fundamental to his check of monies received and he will expect it to be carefully controlled and in date and numerical sequence. The control of Voided invoices is also important and in these cases the original white copy and ALL duplicates should be retained and attached to the machine copy in the complete series. Without this there is no evidence that a top copy has not been given to a client in lieu of cash and duplicate copies only marked 'Void'. If the invoices are kept properly it will increase the speed of an audit and decrease accounting costs. Thus INVOICE PACKS MUST BE CONTROLLED AND ACCOUNTED FOR DOWN TO THE LAST INVOICE. Therefore: 1. The Dir of Income is to keep a book detailing all the stocks of invoice packs and their numbers. Such packs in stock are in his charge and are to be kept under lock and key. 2. He issues and books out new packs as needed, in the series of numbers following the just-completed pack. He issues the pack to the Cashier in those orgs where the Cashier does all the invoicing and, of course, in those orgs having also a Mail Invoicing Clerk, he may issue new packs to him as needed. 3. He issues the new packs on request, but must check that the previous used series - the fourth copy and the machine copy - are all accounted for and that they were used, and that any Voided invoices are attached with duplicates to the machine copy. 4. Thus his book should show three things under three separate columns. 266 (a) The stocks of packs, plus the additions of new packs coming into stock. The stocks of packs are entered in the book by number per pack, i.e. No. 062501-62750, if those were the series numbers in one pack. (b) New packs issued to the invoicing section(s) during the week. (c) In the last column is the actual invoices used by the section(s) in the week. The recording of the packs is obviously done by the numbers of the invoices and invoice packs concerned. Thus a complete accounting for every invoice can be easily maintained and its history of issue and usage traced. The second and third columns would show that invoices had been issued in consecutive series numbers and the third column not only shows the actual usage week by week but also enables one to see that the succeeding week follows on with the next number in series. The Dir of Income, in doing this, must not be content to make the entries in the above book only. He must actually physically check by examining the 4th copy and machine copy invoices for the week to see that the book actually records what happened with invoices during that week. Thus, what is recorded in column three for invoices used in the week must be the actual numbers of the 4th copy and machine copy put away in the weekly folder with the adding machine tape of income, and the paying in slips recording its banking. Marilynn Routsong Joe van Staden Dalene Regenass Brian Livingston Otto Roos ) Joan McNocher ) Ken Delderfield Betty James Treasurer WW Qual Sec HCO Area Sec Chairman, Ad Council SH Exec Council SH LRH Comm SH Chairman, Ad Council WW Fred Hare ) Leon Steinberg ) Exec Council WW Philip Quirino LRH Comm WW Mary Sue Hubbard The Guardian WW LRH:jp.cden Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 267 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 11 MARCH 1971 Issue I Remimeo Exec Dirs Prod Officers Org Officers Dissem Hats Registrar Hats Treas Hats CLOs for Compliance REGISTRAR INVOICING LINE (Cancels HCO PL 3 August 1970 "Registrars May now Talk Money Only Accounts Talks Money Details" Modifies HCO PL 15 Sept 65 "Only Accts Talks Money") Note: This P/L does not apply to Public Regs in Division 6 and does not change. existing Public Lines. Department 6 is now responsible for Income Greater Than Outgo Plus Reserves Gross Income is a stat of Department 6 and is the stat for the Registrar The Registrar, to control her stat and to achieve the Valuable Final Product of Income Greater than Outgo plus Reserves, obviously must talk money and collect it in bucketsfull. The way the line is set up now Bodies get lost somewhere between the Registrar and Cashier and because of this orgs are losing between $500 and $1000 daily. In one org there is known to be a one foot stack of sign-ups who never got to Cashier from the Reg! So where does all this lead us? It leads us back to the former successful line of the late '50s and early '60s when the Registrar would interview people, sign them up, AND TAKE THEIR MONEY for individual training and processing. This is the way the line was in in the first very affluent foundation. The line was changed, probably on a wrong WHY, and since then has only worked on personality and proximity of Registrar and Cashier. As evidenced at SH through 1965-67. Responsibility for the org's GI has been too long resting on the Dir Income's shoulders. With the way it is set up now, Department 7 mostly operates at the irreducible minimum of collecting cash over the counter, while its vital admin functions would be in total neglect. The point is, ALL ORGS HAVE DEBTORS, be it only Qual Services, and Freeloaders. Partially paid Advance Payments are also truly a debt to the org - they must be followed up and collected. And it is Dept 7's major action to see that ALL funds for org services and sales get collected. 268 It is a fact then that money worries begin when one doesn't produce and then when one doesn't collect what one is owed. From the above, we therefore get a split in Income functions: 1. Dept 6 collects new Cash. 2. Dept 7 collects Credit Owed and Advance Payments The Registrar is beefed up as an income Producer and Treasury is freed up to get in its standard collection actions. It now doesn't become a question of who takes in the most Income. BOTH DEPTS TAKE IT IN IN BUCKETLOADS. THE NEW INCOME PRODUCING LINE 1. The Registrar has an Invoice Machine on her desk. She is hatted on the subject of making out invoices. 2. The Registrar must be totally familiar with all pricing and price structures of the Org. 3. The Registrar has an Org Price List and Refund Notice posted by her desk. 4. The Registrar is totally money-minded and gets that body into the shop. She is a cracker-jack at handling the Public Individual and producing Income. 5. The Registrar has her lines fully in so that she never misses a Hot Prospect from the Public Divs or the Div 2 lines. She signs them up and takes their money. 6. The Registrar interviews public pcs and students after training and processing and re- signs them up and takes their money and usually nets some 50% of the Org's Income for additional sign-ups in these "after Interviews". ADMIN SET-UP 1. Dept 7 is responsible for the admin set-up necessary to Cash Collection for the Registrar. 2. Invoice Packs are issued the Registrar by the Cashier and standardly logged in and out. 3. The Registrar Invoices all monies received by her over the counter. 4. The Cashier and Registrar work in close liaison. One could even set up a buzzer system between the Cashier and Registrar's office so that the Cashier could be called upon at a moment's notice to serve the Registrar. 5. The Cashier makes change for the Registrar. The money and any notes are handled by the Registrar. 6. The Registrar turns over to the Cashier the fourth copy of her invoice and any note, and the money received. As usual, Dept 7 also gets the 3rd copy of any Debit/Credit invoice for collection purposes. 7. The Cashier then checks for correctness of invoice, and sees that it matches the money received. 8. The Cashier keeps the money until picked up by the FBO or RAM for banking. 269 9. Dir income remains responsible for doing weekly income breakdowns, combining Registrar takings and Income Dept receipts for the week. 10. Body Collections are done by the Cashier on past due payments locally, and may also be done by FSMs. 11. The Income Dept is mainly concerned with getting in monies owed to the org and advance payments through standard collection actions and monthly statements 12. The above is done with a routine admin set-up which uses the xerox and address machine, but entails NO letter writing or typing statements. (Collection letters can of course be written to debtors who are not answering up to statements.) 13. The Income Dept has a series of income folders. Each folder has in it a summary sheet for that account. 14. Invoices are posted by hand to the summary sheets routinely. 15. Once a month, summary sheets are xeroxed for statements. 16. Dept 7 also uses a billing slip, which bears a "PLEASE REMIT" in bold letters, and which has a blank space to write down the balance of account. 17. Dept 7 keeps in its own area and under its own control, a tray of address plates which matches exactly the set of collection folders. 18. The billing slip gets run through the address machine and matched to its corresponding xeroxed summary sheet Both get stuffed into a pre-addressed envelope and sent out! 19. When receiving a Debit-Credit invoice from the Registrar, the Cashier makes an address plate for the person's permanent address and makes up a folder and a statement form if one doesn't already exist in the file. 20. An address check basket is set up in Income Dept. Before filing, all Debit/Credit Invoices, whether written on Reg lines or by the income Dept, and all other Income mail particles go through this basket so that plates can be checked and changed as needed or new plates made up. 21. A whole Advance payment billing layout parallels the above. The same system with summary sheets and billing forms is used, but the full run off is sent to Advance Reservations Reg in Dept 6 so she can nudge along with the statement and mail the statement and letter out. This new line is guaranteed to raise your Org's Gross income, and if putting an Invoice Machine on the Registrar's desk doesn't do it, then she sure needs hatting and drilling on the subject of Producing Income. Do the above and become a Member of the BE VIABLE CLUB! LRH:RR:LQ:mes.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED 270 Written by Dissem & Treas Aides from the notes of L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE LONDON HCO BULLETIN OF 3 AUGUST 1956 MAIL LINE NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE As the mail line contains money, preclear and student applications and is in effect the income line of the organization, it must be secure in the extreme. Only the Accountant must originally touch the mail box and mail. He shall be provided with the single key to the box. While he may collect the mail from the box oftener, the Accountant's invoicing day begins at 10:30 a.m. and all mail is invoiced prior to that hour once per day. The Accountant opens all mail, whether personal or otherwise and no matter how marked on the cover, which is addressed to the organization or its personnel-excepting only mail for students and/or preclears, and packages. Example: Any letter addressed personally to a staff member and received at the HASI, even though marked personal, would be opened. (This regulation has been found important in this London operation three years ago.) (This discourages receipt of personal mail by staff at business address.) L. RON HUBBARD 271 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO PROCEDURE LETTER OF 15 MAY 1957 METHOD OF OPENING & INVOICING MAIL, MODIFIED All Mail goes only to Accountant. Accountant opens all mail from whatever source. Accountant's first interest in mail is whether or not it contains money. Therefore, he rapidly opens mail and places it in either of two baskets. Basket No. 1: Accountant to Comm Centre. Receives all mail not containing money. Basket No. 2: Accountant to Invoice Clerk. Receives all mail and money (as further described). Basket No. 3: invoice Clerk to Comm Centre. Receives all mail as fast as invoiced. Cash Box: Beside invoice Clerk, receives all money. Accountant uses a stapler in fastening letters to envelopes. He staples all envelopes to their letters. He uses paper clips to fasten money and cheques to letters. Invoice Clerk never uses a stapler, always uses paper clips. Accountant does no further separation of mail than (1) mail with money or orders in it and (2) with no orders or money in it. He does not stamp mail as received. Mail with money orders in it is placed by Accountant in Basket No. 2. Invoice Clerk only invoices. Does not otherwise process mail. He writes name and address very clearly. He marks the invoice number on the order letter and with a paper clip attaches the white and the yellow to the letter. He writes any special directions about the order on the invoice slip. He puts any money in the cash box. He handles each order letter one at a time. He takes order letter from Basket No. 2, writes invoice, verifies sum of money, notes any discrepancy on the invoice or any credit due or amount still owing, marks number of invoice on the letter, removes money from order letter and puts money in cash box, clips white and yellow to the order letter and places it in Basket No. 3 before he touches another order from No. 2. When invoicing to more than one organization the money is invoiced to the organization giving the service, not necessarily the organization mentioned in the letter or on the cheque or money order. Such mis-naming on cheques or money orders by public is straightened out by Accountant at time he deposits by simply adding his pinks for any organization and taking that much money from cash box and depositing it to that organization. Cheques can be cross- endorsed as needed to make this balance. It is balanced with cash, not at time of invoicing. Further, a split of a cheque where part is a payment for a book on one corporation and part is a processing payment on another is simply invoiced with the proper amount to each corporation and the cheque placed in cash box. The moment the Accountant has finished with mail (he sets an hour such as noon for end of mail day and keeps all mail arriving after this hour to the next morning-thus invoicing only once a 24-hour day), he takes everything in Basket No. 1 to Comm Centre and gives it to Reception. The moment the Invoice Clerk is finished he takes everything in Basket No. 3 to Reception. 272 Neither the Accountant nor the invoice Clerk distribute. Reception distributes. Receptionist, being in charge of Comm Centre, does all distribution of mail. On receipt of any mail from Accountant or Invoice Clerk, Reception stamps it with receipt time. We only now consider it to be in the Comm lines of organization. Reception places the yellow and white Invoice slips only in - 1. Shipping (books and tapes) 2. Memberships (for membership payments) 3. Accountant (payment on bills and notes) Reception places no letters in these three baskets. Only white and yellow invoice Reception detaches letters and places them in the indicated baskets. All letters accompanying orders or other such letters not prospect or applicant go to Central Files in Charge who herself writes answers to them while CF Clerk carries on CF. All applicant letters, meaning people who apply for training or processing, go to the Registrar. All prospect letters, people who are merely interested maybe, go to the auditor to whom they are addressed or, in case of doubt, to Registrar. Technical question letters go to the Registrar who tells them to come in for training. Complaints go to Director of Processing always. Business letters go to Director of Administration. HCO Letters or letters to LRH go to HCO. Non-classified letters go to CF in Charge for procurement purposes. This HASI Policy Letter is prompted by the following discoveries: (1) Everyone in an organization tries to act as a Comm Centre to some degree. (2) Comm Centre belongs to Reception. (3) Mail routing is not the business of the Accountant beyond finance. I expect this procedure to be adhered to. If it needs clarification or change, tell me. L. RON HUBBARD 273 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 AUGUST 1965 Gen Non- Remimeo MAIL OPENING The opening of mail is to be done in the Dept of Communications - HCO Division 1. Dept 2. Mail is opened and distributed only once a day which is after the first delivery. Any other deliveries of mail by the Post Office are to be kept locked up in a safe place until the next day. In opening mail, follow this procedure: first divide the mail into three categories: (a) letters into org (b) packages and parcels for the org (c) students' and pcs' letters and parcels. The mail is counted and the count is noted in the mail log. The students' and pcs' mail is sent to Tech Services for distribution. Org mail is opened and each despatch is date-stamped. If letters contain a cheque, money order, postal order, cash or any other negotiable form of money, they are to be logged in the mail log book with the name of the remitter, exact amount of money, what form the money takes and the letter is to be date-stamped in the usual way. When this has been done, distribute all the mail into the comm centre with the exception of mail with money. This is taken by hand to the invoicing cashier in Dept 7 Org Division. LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD [Note Practice since 1966 has been for Dir Income or Invoicing Officer to be present when org mail is opened by Mail Opening Clerk. - Ed. (c) HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 DECEMBER 1970 (Amends HCO PL 31 Aug 1965, Mail Opening) (Amends HCO PL 7 Oct 1970, Issue II, Mail Line) Gen Non- Remimeo HCO Hats Gdn Office Hats GUARDIAN'S OFFICE MAIL Mail to any Guardian's Office or its personnel is not opened by Dept of Comm, but is distributed directly to the Guardian's Office. This is for security reasons. LRH:MSH:JK:LW:nt.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED Leif Windle D/G Policy Knowledge WW for Jane Kember The Guardian WW for Mary Sue Hubbard The Controller for L. RON HUBBARD Founder 274 A 1957 Letter issued by HASI Accounts, London WHAT YOUR MONEY HAS BOUGHT NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE A research organisation functions first on intelligence, second on carefulness and, in this society, third on money. With research nearing fruition of the deepest understanding Man has ever possessed of Man, we must not falter now or fail to codify and disseminate what has been learned because of the lack of a few pounds. Night and day, thirty days a month, for more than six years L. Ron Hubbard and back of him the organizations of Dianetics and Scientology have laboured to give Man a chance. No other man or organizations on Earth have advanced so far or come so near completing Man's civilization. Measured in money this work, by all earlier standards, should have cost billions of pounds. It has not, even though the rigors and discipline have been far superior to earlier work. If we were to tell you now that this work, by the omission of a few to pay their organizational debts, has been seriously impeded, it might startle you. Perhaps you did not realise that these organizations were not selling service. They were giving service to obtain money for research, research that is being better done than that of the Atomic Energy Commission, we assure you. To codify this period of L. Ron Hubbard's work of the past three years, and to put it in proper book form, the HASI London needs only £5,000 or about a tenth of the money spent in the last hour by the public on pills. Additionally the HASI London, "camped out" for years, has been forced to find new staff headquarters and by October will need another £2,500 for its new building or conduct its business on the curb. Our staff has been cut to a bare operating minimum to accomplish what we must do. Yet this is not enough. Probably the most valuable work ever done by Man is being scanted by a lack of funds. Research, you see, doesn't consist of a random group of auditors getting some "hot ideas" and rushing them to the field. It consists of L. Ron Hubbard summating and mathematically predicting findings and finding them, then placing very exact codifications in the hands of staff auditors who test them against exact preclear result tests. No work undertaken by Man has been more carefully or successfully done. Thus we double, treble, quadruple older results-thus we advance, solidly, with care, with finality. As this work reaches a zenith, we must not now fail to support it. We are succeeding. Don't let us fail for lack of funds, withheld because it is not understood what is being done with those funds. Your intensive or course helped pay for this research and its dissemination. If Man succeeds on Earth it will be because of this work. We are certain of that now. Would you please do your part? Accountant for Hubbard Association of Scientologists Int Brunswick House, 83 Palace Gardens Terrace, London. 275 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HASI FINANCE POLICY LETTER OF 9 DECEMBER 1958 REGARDING ACCOUNTS RECEIVABLE 1. Find out how much is on Bankers' Orders. NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH BLUE ON PINK 2. Find out how much is on Bankers' Orders only the person is no longer having his Bank pay out. Find out what statute of limitation of debt is. 4. All those which are approaching statute of limitation should be turned over to Attorney for suit. What arrangements can be made on such suits? It is usual to pay filing fee for suit and Attorney keeps half of fees collected. In other words, the suit is done on a percentage basis. 5. Also investigate possibility of selling notes-sometimes bank or collection agencies actually buy notes at 50% off. In other words, let's roll on this and see what we can do and how. L. RON HUBBARD Executive Director HASI London 276 HUBBARD COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington, D.C. HCO SECRETARIAL LETTER OF 26 DECEMBER 1958 Distribution HCO Personnel Only HCO London for release to Sterling HCOs Sec'l ED for conversion COLLECTION OF ACCOUNTS NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE (This supersedes all earlier directives on the collection of delinquent accounts.) All accounts collections that are delinquent stem from two sources: 1. ARC Breaks 2. Premeditated fraud. ARC BREAKS Most failures to collect fall in category one. ARC Breaks received during training or processing or through the mails or errors in accounts cause a person to terminate the communication called money as well as other kinds. Suing such people does not collect money. Suits of this kind over a period of the last two years cost more money than they collected and worsened the ARC Break. The remedy of delinquent accounts depends on the following steps: 1. Accounts prepares a list of delinquent debtors every thirty days. This list is sent by Accounts to the Assistant Registrar. (It is done at the same time as statements.) 2. The PR Communicator gathers up the files to go with the list and gives to the Assistant Registrar. 3. The Assistant Registrar writes these people on the basis of ARC Breaks (TRSN). No money is mentioned. The Assistant Registrar pulls these people into communication and repairs the breaks by continued correspondence at the time of each new list submission. Statements to the people are still sent out each month independent of the Assistant Registrar. No further action is taken than the above. PREMEDITATED FRAUD In the case of Premeditated Fraud we have a person who at the beginning never intended to pay, but intended to defraud. Such persons can usually be spotted by an insistence on courses and processing with no down payment. This is their hallmark. Records should be combed for a list of such names and each time a request for 277 totally credit arrangements is made by anyone, that name should be added tentatively to the list. This list is called the "Questionable Risk List", or the Q. R. Of these people must be demanded a payment adequate to cover the real cost of the training, processing or service and no departure from this may be made. In the cases of persons with proven past credit this caution may be relaxed. Suit of such persons is useless. They have, on the whole, no credit or possessions. The question now arises, when do we sue? We sue only when we have had to guarantee a credit company that we would, which does not apply in the United States. On the whole in the matter of credit, the registrar and accounts must learn to say, "This is a religious institution, not a credit agency. We are not interested in credit and indulge in such credit activity only for your convenience." It is not true we lose money by extending credit. We make money by doing so. Thus, cancellation of all credit - as has been tried - is a serious mistake. We can cut our income 2/3rds by trying to run on cash only. This is a tested fact, so credit problems will be with us for a long time. I believe that if we collect only 50% of our allowed credit, we are justified in advancing credit. To cut our losses from advancing credit, use the above procedures If a person is profiting by Dianetics or Scientology and has not paid his share in it and he owes us money and won't pay it, refer the matter to HCO for certificate cancellation. A great many such persons now exist. If they are an ARC Break with us they will harm us with the public. If they are a premeditated fraud they will harm us with the public. Therefore, if all efforts to collect do not avail, do the following: 1. In the matter of a trained auditor, cancel his certificates and rights and sue him for illegal practice via a local HCO. 2. in the matter of a pc, inform the person that the name will be published, forbidding all further processing by anyone. And sue. In other words, as a general financial policy, "Extend credit only when the down payment covers all cost or the past credit record guarantees future payment. Handle all failures to make payments as ARC Breaks and stretch patience to the limit in seeking to collect. When all else fails and apparently will never work out, play rougher than anyone would believe possible." L. RON HUBBARD 275 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 AUGUST 1965 Issue II [Excerpt] Gen Non-Remimeo COLLECTION FROM SPs AND PTSs On any Declared Suppressive Person an additional condition for return to status (Steps A to E of HCO Pol Ltr 1 March 1965) is Step B(1) which is the requirement that the SP pay off all debts owed to Scientology organizations. Any Potential Trouble Source owing money to any Scientology organization is handled the same as any other Scientologist. Failure to discharge a financial obligation becomes a civil Ethics matter after normal, within-org avenues of collection have been exhausted. Civil Court action against SPs to effect collection of monies owed may be resorted to. LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD [Note: The full text of this Policy Letter is found in Volume 1, page 430.] 276 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 FEBRUARY 1968 Gen Non-Remimeo Income Hats COLLECTIONS LETTERS An important function of the Income Department is to write letters encouraging payments. The Department of income must not depend entirely on the Dissemination Division to promote income. Dissem gets the person reaching for services, Treasury collects the fees and Tech Services then get the person in to take the services. The Dept of income writes letters as follows: 1. After Dissem have interested a person in taking service and have sent an advance registration packet, the name and address is sent to income Dept. The Director of Income writes to the person establishing the post as a terminal for receipt of the fees, offering to answer any queries the person may have concerning fees, payments, or discounts, and expressing pleasure at the prospect of soon seeing the person at the Org taking services on their route to Clear. If the person has not paid within a few weeks, then send another letter telling the person to pay so that they may commence services. Keep the letters light and with high ARC. Remember that by collecting their money you are enabling them to advance on the only route to freedom. 2. When a person makes a deposit payment in advance always send a letter out with the white copy of the invoice thanking them for the payment and encouraging further payments at an increased rate; again establishing Dir of income as a personal friendly terminal who is there to help the person get Clear. 3. When sending out monthly statements send a personal letter with the debit statements but do not delay monthly statements by the action. The letter can be quite short but provides a terminal to which money can flow. If the person does not reply after several statements have been sent, then look through the correspondence in the CF and accounts files, check that you have the correct address and pick up the dropped comm. (The question the person asked that was never answered.) If there is no dropped comm and the address is correct, then inform the ARC Break Reg and send the account for FSM collection. The important thing is for the Dir of Income to establish the post as a terminal with (a) Affinity - a safe helpful terminal that does not make the person wrong for owing money. (b) Reality - correct account and data concerning payments. Give prices for courses that are within the person's reach and reality. (c) Communicate - write to the person and invite them to write to you. Establish the comm line then have them put money on that line. Keep your communication TRs well in. Treas Sec SH Qual Sec SH HCO Area Sec SH Ad Council SH Exec Council SH LRH Comm SH Ad Council WW Exec Council WW LRH Comm WW D/Guardian WW LRH:jp.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED Brian Livingston: Helen Pollen: Bene Neal : Helen Pollen: J.J. Delance : Irene Dunleavy: Mike Davidson : Tony Dunleavy Lenka Marinko: Ken Delderfield : Joan McNocher Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder 280