[Plaintext beta] ORGANIZATION EXECUTIVE COURSE EXECUTIVE DIVISION 7 L. RON HUBBARD TO THE READER: Scientology is a religious philosophy containing pastoral counselling procedures intended to assist an individual to attain Spiritual Freedom. The Mission of the Church of Scientology is a simple one - to help the individual attain full awareness of himself as an Immortal Being, and of his relationship to the Supreme Being. The attainment of the benefits and goals of Scientology requires each individual's dedicated participation as only through his own efforts can he himself, as a Spiritual Being, achieve these. This is part of the religious literature and works of the Founder of Scientology, L. Ron Hubbard. It is presented to the reader as part of the record of his personal research into Life, and should be construed only as a written report of such research and not as a statement of claims made by the Church or the author. Scientology and its sub-study, Dianetics, as practiced by the Church, address only the "Thetan" (Spirit). Although the Church, as are all churches, is free to engage in spiritual healing, it does not, as its primary goal is increased spiritual awareness for all. For this reason, the Church does not wish to accept individuals who desire treatment of physical illness or insanity but refers these to qualified specialists of other organizations who deal in these matters. The Hubbard Electrometer is a religious artifact used in the Church confessional. It, in itself, does nothing, and is used by Ministers only, to assist parishioners in locating areas of spiritual distress or travail. We hope the reading of this book is only the first stage of a personal voyage of discovery into the new and vital world religion of Scientology. THE BOARD OF DIRECTORS Church of Scientology This book belongs to _______________ Date _____________ The Organization Executive Course AN ENCYCLOPEDIA OF SCIENTOLOGY POLICY by L. Ron Hubbard FOUNDER OF DIANETICS AND SCIENTOLOGY EXECUTIVE DIVISION 7 The Executive's Handbook THE AMERICAN SAINT HILL ORGANIZATION Published by the CHURCH OF SCIENTOLOGY OF CALIFORNIA PUBLICATIONS DEPARTMENT American Saint Hill Organization 2723 West Temple Street Los Angeles California 90026 U.S.A. Publishers for Dianetics(R) and Scientology(R) Copyright (c) 1974 1951, 1953, 1954, 1955, 1956, 1957, 1958 1959, 1960, 1961, 1962, 1963, 1964, 1965, 1966 1967, 1968, 1969, 1970, 1971, 1972, 1973 by L. Ron Hubbard ALL RIGHTS RESERVED Scientology is an Applied Religious Philosophy No part of this book may be reproduced without permission of the copyright owner. First U.S. Printing 1974 Complete Set ISBN 0-88404-033-X Volume 7 ISBN 0-88404-032-1 OEC Volumes 0 through 7 were compiled by Ken Delderfield with the assistance of John Sanborn and Pam Pierce. Typesetting, proofreading and makeup were done by Rosemary Delderfield with Ray Barton, Adela Smid, Pam Pierce, Antony Phillips, Robert Stevens, Alan Smith and Gary Hedge. The E-Meter is not intended or effective for the diagnosis, treatment or prevention of any disease. Dianetics and Scientology are the trademarks of L. Ron Hubbard in respect of his published works. Printed in the United States of America by Kingsport Press, Inc. CONTENTS EXECUTIVE DIVISION 7 EVOLUTION, THEORY, PURPOSE, FORM AND STATISTICS Part 1 26 Feb. 1972 The Executive Division (excerpt) 1 2 Sept. 1970 First Policy 1 29 Oct. 1971 The Executive (Executive Series 1) 2 6 Feb. 1959 HCO Accounts Worldwide Vol. 3 - 7 25 Feb. 1959 HCO Accounts Worldwide (Wash. D.C. issue. Same text as London 6 Feb. '59) see Vol. 3 - 7 18 Mar. 1959 HCO Special Projects 4 20 Mar. 1959 Reassignment of Titles, Posts and Duties for HCO London 4 28 May 1959 New HCO WW Dept Vol. 6 - 183 26 June 1959 HCO WW Changes Quarters and Address 5 27 June 1959 Information and Reassignments for HASI and HCO London 6 2 July 1959 Change of Cable Address 7 15 July 1959 HCO Saint Hill Cable Designation 7 17 July 1959 Duties at Saint Hill - HCO WW 8 19 July 1959 Addresses for HCO Saint Hill (modifying 2 July 1959) 8 5 Aug. 1959 Telex Traffic 9 17 Aug. 1959 Home Addresses 9 22 Aug. 1959 HCO WW Projects 10 27 Aug. 1959 Financial Arrangements and Deposits 11 4 Sept. 1959 Saint Hill Projects - Bonus and Quota System 12 29 Sept. 1959 HCO WW Files (HCOB) 13 9 Oct. 1959 Project Supervisors Transferred 13 9 Oct. 1959 Quota Revision 14 13 Oct. 1959 Invoicing, Accounts - Project 12 Vol. 3 - 179 14 Oct. 1959 Acting Executive Director 555 16 Oct. 1959 Routing of Communications to LRH and HCO WW (HCOB) 287 19 Oct. 1959 HCO Sthil Appointments 15 21 Oct. 1959 Staff Appointments HCO Saint Hill (corrects 19 Oct. 1959) 15 21 Oct. 1959 Routing of Bulletins and Policy Letters 16 24 Oct. 1959 Programming 16 27 Oct. 1959 HCO WW Appointments 17 29 Oct. 1959 Orders During Absence 555 30 Oct. 1959 HCO Sthil Staff 18 5 Nov. 1959 Minutes 18 18 Jan. 1960 Zones of Authority and Regulations of Saint Hill (HCOB) 674 19 Jan. 1960 Project Report Sheets (HCOB) 19 20 Jan. 1960 HCO WW Points of Concentration 19 11 Apr. 1960 The Purpose of HCO WW (HCOB) 20 17 May 1960 Copies of Org Board Vol. 1 - 77 7 June 1960 New Staff Duties 21 9 June 1960 HCO WW Internal Comm Schedule Vol. 1 - 198 30 June 1960 Administrative Traffic Trend 293 6 July 1960 Working Hours, Office Staff 23 29 July 1960 Office Hours 23 3 Aug. 1960 Office Hours 23 6 Oct. 1960 HCO Appointment 24 13 Sept. 1961 General Office Orders Vol. 3 - 357 10 Jan. 1962 Appointments 24 5 Feb. 1962 Appointments and Transfers 25 15 Feb. 1962 Appointment 25 12 Mar. 1962 Appointments & Transfers 26 14 Mar. 1962 Appointment 26 28 Feb. 1963 Deputy HCO WW Executive Secretary 27 12 Mar. 1963 Staff Personnel Allowance Saint Hill 28 24 June 1963 Review of Departments 694 2 Sept. 1963 Staff Changes 696 31 Dec. 1963 Saint Hill Reorganization 87 10 Jan. 1964 Address Changes for WW Vol. 1 - 270 14 Jan. 1964 Future Continental Officer Status 27 14 Jan. 1964 Continental and Area HCO Finance Policies Vol. 3 - 161 v 24 Jan. 1964 Scientology Library and Research Ltd 29 26 Jan. 1964 Central Org Activities 30 20 Feb. 1964 Regulations 31 31 Mar. 1964 Scientology Organizations Communications System: Dispatches 32 1 Apr. 1964 Saint Hill Personnel 88 6 May 1964 Reorganization 89 28 May 1964 Reorganization 91 9 June 1964 Reorganization 93 25 June 1964 Departmental Reports 96 26 June 1964 Staff Bonuses Vol. 3 - 194 30 Sept. 1964 HCO Corporations 97 17 Nov. 1964 Bonus Vol. 3 - 198 18 Dec. 1964 Saint Hill Org Board 98 30 Dec. 1964 Arrangements during Absence of Exec Dir & Org Sec 106 7 Feb. 1965 Keeping Scientology Working (reissued 15 June 1970) Vol. 0 - 35, Vol. 4 - 44, Vol. 5 - 43 13 Feb. 1965 1965 Saint Hill Objectives 108 20 Feb. 1965 Appointments and Programmes 109 22 Feb. 1965 Executive Director Comm Lines 558 4 Mar. 1965 HCO Secretary WW Vol. 1 - 46 22 July 1965 Home Addresses see - 9 15 June 1970 Keeping Scientology Working (reissue of 7 Feb. 1965) Vol. 0 - 35, Vol. 4 - 44, Vol. 5 - 43 Part 2 EXECUTIVE DIVISION 7 (See also section entitled ADVISORY COMMITTEE ADVISORY COUNCIL - EXECUTIVE COUNCIL, pages 444-472.) circa 1965 Org Board Outline 33 2 Aug. 1965 Executive Division 34 16 Dec. 1965 Organization of the Int Exec Division Statistics of the International Executive Division 36 19 Jan. 1966 WW Division (excerpt) 38 20 Jan. 1966 Division 7 - International Executive Division Offices of the HCO Exec Sec and Org Exec Sec Described 39 21 Jan. 1966 Executive Division - Communicators (Exec Sec) (With data on AdCouncils) (modifies 20 Jan. 1966) 41 22 Jan. 1966 Division Seven 46 26 Jan. 1966 Int Exec Div Relation to Saint Hill Org 46 8 Feb. 1966 Amendment to HCO Pol Ltr of 16 Dec. 1965 "Organization of the Int Exec Division Statistics of the International Executive Division" see - 38 1 Mar. 1966 The Guardian 494 1 Mar. 1966 Executive Division Organization and its Theory and Purpose 47 11 May 1966 OIC and Time Machine in Office of HCO Exec Sec (adds to 1 Mar. 1966) see - 55 21 June 1966 Appointments - LRH Comm and Executive Secretary and Asst Guardian and Others Vol. 1 - 118 1 July 1966 Information Concerning the WW Time Machine 56 1 Nov. 1966 World Wide Organisation 57 17 Nov. 1966 Exec Secs & Ad Council 464 21 Nov. 1966 Ideas and Compilations Branch WW (amends 8 Aug. 1966 & 18 July 1966) Vol. 2 - 124 1 Sept. 1967 WW Emergency Condition (ED 473 WW 842 SH) 60 6 Sept. 1967 WW Division Reorganization 63 8 Sept. 1967 Statistics and Org Bd Copies Vol. 1 - 347 8 Sept. 1967 Continental Liaison Officers at WW 65 21 Sept. 1967 Alert Council see - 66 21 Sept. 1967 International Officers at WW - Alert Council (amended & reissued 23 Oct. 1967) 66 21 Sept. 1967 International Officers at WW - Alert Council (amended & reissued 10 Jan. 1969) see - 66 21 Sept. 1967 International Officers at WW - Alert Council (amended & reissued 5 June 1969) see - 66 21 Sept. 1967 International Officers at WW - Alert Council (amended & reissued 23 Sept. 1969) 67 21 Sept. 1967 WW Income Outgo 68 21 Sept. 1967 Worldwide and Saint Hill Functions Redefined 68 4 Oct. 1967 Org Exec Sec and Distribution Vol. 1 - 468, Vol. 6 - 89 6 Oct. 1967 HCO Exec Sec Condition Vol. 1 - 468 18 Oct. 1967 WW - How to Comm to WW - Continental Liaison Officers 69 18 Oct. 1967 Academy Checksheets - Supervisor Conditions Vol. 4 - 201 19 Oct. 1967 WW 7 Divisions 71 23 Oct. 1967 International Officers at WW - Alert Council (amended reissue of 21 Sept. 1967) see - 66 14 Nov. 1967 Dissem Division WW 72 8 Mar. 1968 Checksheets Vol. 4 - 202 24 Apr. 1968 Exec Council Europe 74 28 Apr. 1968 Org Exec Sec and Distribution (amends 4 Oct. 1967) 74 23 May 1968 WW and SH Recombined 75 15 Sept. 1968 Sea Org Vol. 1 - 487 2 Dec. 1968 Examinations Vol. 5 - 135 10 Jan. 1969 International Officers at WW - Alert Council (amended reissue of 21 Sept. 1967) see - 66 20 Apr. 1969 CLO Council WW 77 5 June 1969 International Officers at WW - Alert Council (amended reissue of 21 Sept. 1967) see - 66 23 Sept. 1969 International Officers at WW - Alert Council (amended reissue of 21 Sept. 1967) 67 12 Feb. 1970 ECWW, Primary Duties of 78 12 Oct. 1970 HES and OES Additional Statistics 1970 Year Book circa 1971 Org Board Outline 33 31 Aug. 1971 The EC Network Disbanded 82 1 Aug. 1971 EC Network (Additional) 84 SAINT HILL SERVICE ORGANIZATION 4 Aug. 1960 ACC at Saint Hill 86 Saint Hill Service Organization 86 12 Jan. 1961 Authority Clarified (clarifies 11 Jan. 1961) 681 24 Mar. 1961 Training Project - Construction and Preparation 682 13 Sept. 1961 General Office Orders Vol. 3 - 357 5 Feb. 1962 Appointments and Transfers 25 3 Oct. 1962 Rooms, Emptying for Cleaning Vol. 4 - 417 12 Mar. 1963 Staff Personnel Allowance Saint Hill 28 24 May 1963 Changes in Basement Student Facilities 693 24 June 1963 Review of Departments 694 2 Sept. 1963 Staff Changes 696 31 Dec. 1963 Saint Hill Reorganization 87 25 Jan. 1964 Personnel Transfer 88 20 Feb. 1964 Regulations 31 1 Apr. 1964 Saint Hill Personnel 88 17 Apr. 1964 Food and Cleaning Regulations for Students Vol. 4 - 442 6 May 1964 Reorganization 89 13 May 1964 Information about Your Post 90 28 May 1964 Reorganization 91 9 June 1964 Reorganization 93 18 June 1964 New Posts 95 25 June 1964 Departmental Reports 96 30 Sept. 1964 HCO Corporations 97 18 Dec. 1964 Saint Hill Org Board 98 18 Dec. 1964 Staff Appointments see - 105 30 Dec. 1964 Arrangements During Absence of Exec Dir & Org Sec 106 13 Feb. 1965 1965 Saint Hill Objectives 108 20 Feb. 1965 Appointments and Programmes 109 22 Feb. 1965 Inspections Vol. 1-300 22 Feb. 1965 HCO Area Secretary, Saint Hill 112 14 Oct. 1965 College of Scientology 552 17 Mar. 1966 Promotion of Saint Hill - Auditor Issue Frequency Vol. 2 - 149 21 Sept. 1967 WW Income Outgo 68 21 Sept. 1967 Worldwide and Saint Hill Functions Redefined 68 23 May 1968 WW and SH Recombined 75 24 May 1968 Immigration Tip 112 vii PATTERN OF ORGANIZATION FORM OF THE ORG (See also the first section of each Divisional Volume for the FORM, PURPOSES, IDEAL SCENES, PRODUCTS and STATISTICS of that Division. For CORPORATE STRUCTURE see pages 533-553 of this Volume. Field structure is covered in Volume 6, pages 236-392, under the section titles FIELD AUDITORS, FRANCHISE, CONTROL AREAS, FSM PROGRAMME, GROUPS, GUNG-HO GROUPS and DIANETIC COUNSELING GROUPS.) 20 May 1954 Organization Chart HASI of London 113 28 Dec. 1955 The Management and Activities of Scientology Organizations (Operational Bulletin No. 10 - excerpt) 257 3 Aug. 1956 Organizational Health Chart (Staff Bulletin reissued as HCO P/L 2 Nov. 1970, corrected & reissued 7 Nov. 1970) 114 14 Nov. 1956 Reorganization Washington Operation (HCOB) 116 20 Mar. 1957 Income Sources (HCOB) 118 1 Apr. 1957 Technical and Administrative Divisions Vol. 4 - 21 21 Apr. 1957 Income 118 21 Apr. 1957 HCO Office Function 119 23 Apr. 1957 HCO handles Secretarial and Reception 119 30 Apr. 1957 Post Changes 120 30 Aug. 1957 London Technical and Admin 121 4 Jan. 1958 Field Offices see - 127 9 Jan. 1958 HASI "Purposes" as per Organizational Board 122 19 Mar. 1958 Transportation - Dir Admin Responsibility 124 7 Apr. 1958 Routing of Org Board Changes 124 23 Apr. 1958 Later additions to list of Purposes on Organization Board 123 21 Sept. 1958 Theory of Scientology Organizations (HCOB reissued as HCO P/L 22 Oct. 1962) Vol. 0 - 31 9 Oct. 1958 Departments of FCDC 125 19 Nov. 1958 Organization Vol. 1 - 76 20 Nov. 1958 Congresses - HCO Communicators, HCO Stenos 126 1 Dec. 1958 Actions to Start an HCO (HCOB) 127 13 Dec. 1958 Important Information on Policy Letters 128 30 Dec. 1958 Field Offices (revision of 4 Jan. 1958) 127 2 Jan. 1959 HCO Office Designations and Personnel Vol. 1 - 19 30 Jan. 1959 HCO Continental Secretary Hat 129 27 Feb. 1959 Duty of Area Sec re Personnel 277 1 Mar. 1959 Forbidden HCO Activities 129 24 Apr. 1959 Organization Posts - Two Types (HCOB reissued as HCO P/L 22 June 1964) Vol. 0 - 105 30 Apr. 1959 Our Long Distance Program 130 5 May 1959 Policy on Sec EDs and Hats Vol. 0 - 64 12 May 1959 Pattern of Organization - Melbourne 131 14 May 1959 HCO Administrator 132 26 May 1959 To Department Heads 280 24 June 1959 Status of HCO Offices and HCO Secs and HCO Volunteer Secs in US Vol. 3 - 142 1 July 1959 HCO Washington, DC 133 28 July 1959 Organization of Corporations (reissued 7 Feb. 1963) 133 5 Aug. 1959 HCO Vol. Sec Material 134 26 Aug. 1959 Promotional Functions of Various Depts 135 3 Sept. 1959 S.O.P. on Handling Assoc Secs, Dept Heads and HASI Staff 137 9 Sept. 1959 Organizational Health Chart (HCOB reissue of 3 Aug. 1956) see - 114 16 Oct. 1959 Routing of Communications to LRH and HCO WW (HCOB) 287 20 Oct. 1959 HCO Order of Importance of Actions Vol. 1 - 29 27 Nov. 1959 Key to the Organizational Chart of the Founding Church of Scientology of Washington DC 138 31 Dec. 1959 Programme Director Hat 142 6 Oct. 1960 HCO Appointment 24 22 Oct. 1960 The Three Service Branches 142 28 Oct. 1960 HASI - HCO Relationship Discussed 143 31 Oct. 1960 US Appointment and OrganizationalTrend 486 16 Nov. 1960 New Org Programmes Vol. 4 - 283 8 Dec. 1960 Durban Expanded 144 viii 9 Dec. 1960 Capetown HASI to be Established 144 22 Dec. 1960 No Overtime 295 16 Jan. 1961 Help Me Put in the New Lines 145 30 Jan. 1961 Appointments 146 31 Jan. 1961 Spheres of Influence Vol. 1 - 35 14 Feb. 1961 The Pattern of a Central Organization (reissued 20 Dec. 1962) 147 17 Feb. 1961 HCO Continental Vol. 1 - 38 21 Feb. 1961 Pattern for City Offices 154 22 Feb. 1961 "Central Organizations" - My Programme to Raise Your Unit 156 22 Feb. 1961 Permanent Staff Exam - "Pattern of a Central Organization" Vol. 5 - 124 12 Mar. 1961 Duties of the Assn Sec's Sec in a Central Organization 157 9 Apr. 1961 City Offices - Successful Patterns 158 28 Apr. 1961 Central Organization Minimum Staff 160 2 May 1961 Procedure on Setting Up Central Orgs or City Offices 162 11 May 1961 City Offices (addition to 2 May 1961) 163 14 Aug. 1961 City Offices 165 24 Aug. 1961 HCO Organization, Future Plans 164 3 Sept. 1961 HCO Vol Sec Policy Revised 166 10 Jan. 1962 Appointments 24 22 Jan. 1962 Crash Programme Vol.4 - 26 30 Jan. 1962 Technical Director and Administrator 167 12 Mar. 1962 Appointments & Transfers 26 14 Mar. 1962 Appointment 26 1 Oct. 1962 The Plan for California Vol. 6 - 243 8 Oct. 1962 HCO Appointments 167 12 Oct. 1962 Basic Purposes of a Scientology Organization Vol. 0 - 368 22 Oct. 1962 Theory of Scientology Organizations (reissue of HCOB 21 Sept. 1958) Vol. 0 - 31 24 Oct. 1962 Emergency Headquarters 168 25 Oct. 1962 Appointment 168 31 Oct. 1962 Despatch Routings to/from Southern Africa 169 6 Nov. 1962 Appointment 169 5 Dec. 1962 Administrator's Hat 170 20 Dec. 1962 The Pattern of a Central Organization (reissue of 14 Feb. 1961) 147 4 Jan. 1963 Pattern of District Office 172 7 Feb. 1963 Organization of Corporations (reissue of 28 July 1959) 133 14 Feb. 1963 The Establishment of Central Orgs' Control Areas Vol. 6 - 301 19 Feb. 1963 Classification of Central Orgs' Control Areas Vol. 6 - 302 20 Feb. 1963 The Evolution of a District Office: Two Methods 176 21 Feb. 1963 The Evolution of a District Office Two Methods (amends 20 Feb. 1963) see - 178 1 Mar. 1963 Individual Auditors Operating within a Central Org Control Area Vol. 6 - 302 15 Mar. 1963 Org Despatch Routings to/from USA and Canada 179 18 Mar. 1963 District Office Testing 180 11 Apr. 1963 Org Despatch Routings USA/Canada (addition to 15 Mar. 1963) 179 16 Apr. 1963 HCO Executives: Current Lists 181 23 July 1963 Appointment 180 30 July 1963 Current Planning Vol. 4 - 344 2 Aug. 1963 Public Project One Vol. 2 - 93 21 Aug. 1963 Change of Organization Targets - Project 80 - A Preview Vol. 2 - 95 3 Sept. 1963 Status of Auckland 180 28 Oct. 1963 HCO Zones of Jurisdiction - Western Hemisphere 182 30 Oct. 1963 Concerning City Offices see - 154, 158, 162, 163 31 Dec. 1963 Saint Hill Reorganization 87 9 Jan. 1964 Org Despatch Routings - Canada (amends 15 Mar. 1963) 184 14 Jan. 1964 Future Continental Officer Status 27 14 Jan. 1964 Continental and Area HCO Finance Policies Vol. 3 - 161 24 Jan. 1964 Continental Director Appointment South Africa 184 24 Jan. 1964 Scientology Library and Research Ltd. 29 20 Mar. 1964 District Office & Org Control Area Policy Revised Vol. 6 - 303 6 May 1964 Reorganization 89 14 May 1964 HCO Continental Change 185 28 May 1964 Reorganization 91 22 June 1964 Organization Posts - Two Types (reissue of HCOB 24 Apr. 1959) Vol. 0 - 105 ix 23 Sept. 1964 Policies: Dissemination and Programmes Vol. 2 - 41 30 Sept. 1964 HCO Corporations 97 18 Dec. 1964 Saint Hill Org Board 98 18 Dec. 1964 Staff Appointments see - 105 21 Dec. 1964 Address Lists to City Offices Vol. 1 - 281 20 Feb. 1965 Appointments and Programmes 109 22 Feb. 1965 Executive Director Comm Lines 558 13 Mar. 1965 The Comm Member System Vol. 1 - 204 13 Mar. 1965 The Comm Member System Vol. 1 - 206 14 Apr. 1965 "To LRH Daily Reports" 591 1 May 1965 Organisation - The Design of the Organisation Vol. 0 - 250, Vol. 1 - 78 18 May 1965 Canadian Mailings from Toronto Only 185 7 June 1965 New Org Board Design Vol. 1 - 80 7 June 1965 Entheta Letters and the Dead File, Handling of Vol. 1 - 415 10 July 1965 Lines and Terminals - Routing 652 14 Sept. 1965 Units and Bonuses for Org Exec Secs and HCO Exec Secs Vol. 3 - 315 20 Nov. 1965 The Promotional Actions of an Organization Vol. 0 - 84 15 Dec. 1965 Additions to "The Promotional Actions of an Organization" see Vol. 0 - 90 22 Jan. 1966 Division Seven 46 26 Jan. 1966 Int Exec Div Relation to Saint Hill Org 46 30 Jan. 1966 Minimum Personnel of an Org 186 6 Feb. 1966 How to Increase and Expand an Organization 188 1 Mar. 1966 Executive Division Organization and its Theory and Purpose 47 13 Mar. 1966 Orders, Precedence of Personnel, Titles of Vol. 0 - 356 21 Oct. 1966 Six Department System 192 21 Oct. 1966 City Office System 195 21 Oct. 1966 City Office 197 21 Oct. 1966 Evening Foundations 221 1 Nov. 1966 World Wide Organisation 57 12 Dec. 1966 New Org Board Design (2) (supplements 7 June 1965) Vol. 1 - 81 11 Aug. 1967 Organisation - Definition of 199 6 Sept. 1967 WW Division Reorganization 63 8 Sept. 1967 Continental Liaison Officers at WW 65 21 Sept. 1967 WW Income Outgo 68 21 Sept. 1967 Worldwide and Saint Hill Functions Redefined 68 18 Oct. 1967 WW - How to Comm to WW - Continental Liaison Officers 69 19 Oct. 1967 WW 7 Divisions 71 26 Oct. 1967 The Public Divisions Vol. 0 - 252, Vol. 6 - 7 14 Nov. 1967 Dissem Division WW 72 8 Feb. 1968 Sea Org Zones of Planning Vol. 0 - 255 17 Mar. 1968 Boom Formula Vol. 6 - 151 24 Apr. 1968 Exec Council Europe 74 9 May 1968 Sea Organization Personnel 199 22 May 1968 Amendment to HCO Pol Ltr 20 Nov. 1965 "Promotional Actions" - LRH Communicator see Vol. 0 - 90 15 Sept. 1968 Sea Org Vol. 1 - 487 4 Oct. 1968 Allowed Technical Services 200 26 Oct. 1968 Executive Council (amends 21 Dec. 1966 I & II) 472 7 Sept. 1969 Allowed Technical Services 201 18 Nov. 1969 The Role of the Central Org (LRH ED 34 Int) 202 23 Nov. 1969 Allowed Technical Services (7 Sept. 1969 amended) 203 29 Nov. 1969 Org Services (LRH ED 43 Int) 204 15 Dec. 1969 Class of Orgs (cancels 6 Feb. 1966) 205 18 Dec. 1969 Organizational Health Chart (HCOB reissue of 3 Aug. 1956 & 9 Sept. 1959) see - 114 28 Feb. 1970 Field Auditors (modifies 23 Nov. 1969 & LRH ED 43 Int) see - 204 20 May 1970 The Ideal Org (LRH ED 102 Int) Mgmt. Series - 27 2 Nov. 1970 Organizational Health Chart (reissue of 3 Aug. 1956) (corrected & reissued 7 Nov. 1970 see - 114 2 Nov. 1970 The Theory of Scientology Organizations (reissue of HCOB 21 Sept. 1958 & P/L 22 Oct. 1962) (corrected & reissued 7 Nov. 1970) Mgmt. Series - 187 11 Aug. 1972 Form of Org (excerpt LRH Flag OODs) 228 12 Aug. 1972 Form of Org (excerpt LRH Flag OODs) 228 x THE EVENING FOUNDATION (See also PE FOUNDATION, Volume 6, pages 174 - 207.) 11 June 1965 The Foundation 206 12 June 1965 The Foundation - Forming the Foundation 209 3 July 1965 The Foundation Data 213 12 Aug. 1965 Council and Adcomms 447 13 Aug. 1965 Foundation - Basic Course Organization 214 16 Aug. 1965 Foundation - Basic Course Organization - Correction (correction to 13 Aug. 1965) 216 8 Sept. 1965 Distribution Division - Info Packet (See ED 88 SH) Vol. 6 - 143 12 Sept. 1965 Foundation Course Change 217 13 Sept. 1965 Foundation Course Hours 219 16 Sept. 1965 Foundation 220 5 Oct. 1965 Routing - Ad Comm Reports and Minutes 449 2 Nov. 1965 Foundation Central Files Officer and Address - in - Charge Vol. 1 - 282, Vol. 2 - 392 21 July 1966 Proportional Pay Plan 1966 Vol. 3 - 318 11 Aug. 1966 Lamps and Security 220 24 Aug. 1966 Foundation Lines (note by LRH) 221 27 Sept. 1966 OIC Report Form Vol. 1 - 343 13 Oct. 1966 HAS Course Vol. 6 - 207 21 Oct. 1966 Six Department System 192 21 Oct. 1966 City Office System 195 21 Oct. 1966 Evening Foundations 221 1 Nov. 1966 Advisory Council 453 5 Sept. 1968 Vital Org Activities Vol. 6 - 92 16 Mar. 1969 Closing or Combining Orgs (LRH ED 7 Int) 472 31 Mar. 1969 OIC Report Form Vol. 1 - 354 10 July 1969 Org Personnel Recruitment Vol. 1 - 88 21 Oct. 1970 Saint Hill Foundations 222 25 Feb. 1972 AOSH Fnd Services (Base Order 1A US 1A EU 1A UK) 224 7 July 1972 Foundation Org Command Lines 223 11 Aug. 1972 Foundation and Day Orgs Separate 225 11 Aug. 1972R Foundation Income (revised 4 Sept. 1972) 227 11 Aug. 1972 Form of Org (excerpt LRH Flag OODs) 228 12 Aug. 1972 Form of Org (excerpt LRH Flag OODs) 228 4 Sept. 1972 Foundation Income (revision of 11 Aug. 1972) 227 INTERNATIONAL COUNCIL 5 June 1959 International Council see - 230 10 July 1959 International Council (correction to 5 June 1959) see - 230 25 July 1959 A Suggestion for the International Council (HCOB) see - 230 28 Aug. 1959 International Council (HCOB - refers to 25 July 1959) see - 230 19 Nov. 1959 International Council (supersedes 5 June 1959) see - 230 29 Mar. 1960 International Council (supersedes all earlier appointments) 229 5 May 1960 International Council (amendment to 29 Mar. 1960) see - 230 26 Feb. 1961 International Council (cancels earlier directives) see - 230 6 Mar. 1962 International Council (cancels earlier directives) see - 230 9 May 1963 International Council (cancels earlier directives) 231 OT CENTRAL COMMITTEE 5 Feb. 1958 New Charters and Contracts 232 30 Sept. 1966 OT Regulations 232 10 Nov. 1966 OT Personnel 233 7 Dec. 1966 Office of LRH - OT Activities 235 11 Aug. 1967 OT Central Committee (cancels 10 Nov. 1966 & 7 Dec. 1966) 236 6 Sept. 1967 WW Division Reorganization 63 28 Jan. 1968 OT WW Liaison Unit - OT Cen Comm 237 30 Nov. 1968 OT Central Committee 237 BOARDS OF REVIEW AND APPEAL 20 Apr. 1969 Board of Review 238 16 June 1969 Board of Appeal 239 27 Sept. 1969 Appeal 240 7 Dec. 1969 Board of Appeal Deputy Members 241 26 Jan. 1970 OTL Last Court of Appeal 241 xi DEPARTMENT 19 - OFFICE OF THE EXECUTIVE DIRECTOR MANAGEMENT AND EXECUTIVE KNOW-HOW (See also the EXECUTIVE SERIES in The Management Series 1970 - 1972 Volume DEV-T, Volume 0, pages 119 - 152, and CONDITIONS, Volume 0, pages 189 - 249.) Aug. 1951 An Essay on Management 243 13 Sept. 1954 Communications Plan HASI, 1954 254 28 Dec. 1955 The Management and Activities of Scientology Organizations (Operational Bulletin No. 10 - excerpt) 257 3 Aug. 1956 Organizational Health Chart (Staff Bulletin reissued as HCO P/L 2 Nov. 1970, corrected & reissued 7 Nov. 1970) 114 22 Sept. 1956 Org Posts - Orders, Instructions and Papers 258 24 Sept. 1956 Organizational Indoctrination (HCOB) 259 20 Mar. 1957 Income Sources (HCOB) 118 10 Apr. 1957 Morale Note 259 2 Sept. 1957 Executives 260 2 Sept. 1957 Executives (Washington, D.C. issue) see - 260 7 Oct. 1957 Technical Staff (modifies 2 Sept. 1957) 260 15 Jan. 1958 Field Office Communication (HCOB) Vol. 1 - 220 1 Feb. 1958 Concerning Hat Folders 261 25 Feb. 1958 Routing of Communication (HCOB reissued as HCO P/L 26 June 1963) 261 1 May 1958 Signs of Success (HCOB) 262 25 Aug. 1958 Administrative Stable Data (HCOB) 262 27 Aug. 1958 A Model Hat for an Executive (HCOB) see - 268 27 Aug. 1958 Executives of Scientology Organizations (HCOB reissued as HCO P/L 4 Nov. 1970) 263 11 Sept. 1958 Executives (Continued) (HCOB) see - 268 19 Sept. 1958 A Model Hat for an Executive (HCOB) 268 21 Sept. 1958 Theory of Scientology Organizations (HCOB reissued as HCO P/L 22 Oct. 1962) Vol. 0 - 31 5 Oct. 1958 Personnel 271 17 Nov. 1958 Correction of HCO P/L of 5 October 1958 see - 275 9 Dec. 1958 Staff List - Notification to Payroll 276 5 Jan. 1959 Importance and Executives (HCOB) 276 24 Jan. 1959 Scientology Axiom 58 (HCOB) 276 27 Feb. 1959 Duty of Area Sec re Personnel 277 28 Feb. 1959 Familiarization and the Exec (HCOB - excerpt) 277 2 Mar. 1959 HCO Theory of Communication (reissued 23 June 1964) Vol. 1 - 186 24 Mar. 1959 Magazine - Majors and Minors (excerpt - HCOB "HAS Co - audit") 277 22 Apr. 1959 The Credo of a Good and Skilled Manager (HCOB reissued as HCO P/L 10 Sept. 1963) 278 22 Apr. 1959 Letter from Durban, S.A. 279 24 Apr. 1959 Organization Posts - Two Types (HCOB reissued as HCO P/L 22 June 1964) Vol. 0 - 105 4 May 1959 How to Write a Curriculum (HCOB) Vol. 4 - 151 4 May 1959 Administrative Stable Data (London Sec ED) see - 262 5 May 1959 Policy on Sec EDs and Hats Vol. 0 - 64 8 May 1959 Magazine - Majors and Minors (excerpt - HCOB "HAS Co-audit") (reissue of HCOB 24 Mar. 1959) see - 277 22 May 1959 Central Organizations Efficiency (reissued 7 Nov. 1962) Vol. 0 - 71 26 May 1959 To Department Heads 280 26 May 1959 What an Executive Wants on his Lines (reissued 10 Apr. 1963) 281 28 July 1959 Organisation of Corporations (reissued 7 Feb. 1963) 133 10 Aug. 1959 Administration in a Scientology Organisation 283 19 Aug. 1959 How to Handle Work (HCOB reissued as HCO P/L 29 May 1963) Vol. 0 - 122 3 Sept. 1959 S.O.P. on Handling Assoc Secs, Dept Heads and HASI Staff 137 12 Sept. 1959 Programming (HCOB reissued as HCO P/L 23 Oct. 1969) 284 21 Sept. 1959 Programming (HCOB - addition to 12 Sept. 1959) 286 29 Sept. 1959 Survey of a Central Org (HCOB) 286 16 Oct. 1959 Routing of Communications to LRH and HCO WW (HCOB) 287 18 Oct. 1959 Putting New Personnel on the Job and Taking over when People Quit or are Transferred (reissued 9 Sept. 1964) 287 29 Oct. 1959 Service (amended & reissued 19 Mar. 1968) Vol. 0 - 281 3 Dec. 1959 Scientology Staff Member Code 289 7 Dec. 1959 Former Sthil Staff 290 7 Dec. 1959 Scientology Cleanup Vol. 1 - 363 28 Dec. 1959 Personnel Departure Requirement 290 29 Feb. 1960 Organization Secretary Hat 291 19 Mar. 1960 Org Board 292 xii 1 Apr. 1960 Regulations for Staff Members and Ex - Staff Members Vol. 4 - 610 30 June 1960 Administrative Traffic Trend 293 18 Nov. 1960 Executive Time Salvage and Conferences Curtailed 294 22 Dec. 1960 No Overtime 295 14 Feb. 1961 The Pattern of a Central Organization (reissued 20 Dec. 1962) 147 9 Apr. 1961 City Offices - Successful Patterns 158 11 Apr. 1961 How to do a Staff Job Vol. 0 - 73 25 Apr. 1961 Assn Sec Duties 296 28 Apr. 1961 Central Organization Minimum Staff 160 26 May 1961 A Message to the Executive Secretaries and All Org Staff Quality Counts (reissued 21 June 1967) Vol. 0 - 45, Vol. 4 - 25 29 May 1961 Quality and Admin in Central Orgs Vol. 0 - 46 7 Oct. 1961 Friday Cables Vol. 1 - 223 17 Jan. 1962 Responsibility Again (reissued 7 June 1967) Vol. 4 - 546, Vol. 5 - 357 4 May 1962 Solutions 296 22 Oct. 1962 Theory of Scientology Organizations (reissue of HCOB 21 Sept. 1958) Vol. 0 - 31 30 Oct. 1962 Executives of Scientology Organizations (reissue of HCOB 27 Aug. 1958) see - 263 7 Nov. 1962 Central Organizations Efficiency (reissue of 22 May 1959) Vol. 0 - 71 21 Nov. 1962 Completed Staff Work (C.S.W.) - How to Get Approval of Actions and Projects (reissue of 4 Sept. 1959) Vol. 0 - 123 5 Dec. 1962 Administrator's Hat 170 20 Mar. 1963 Self - Determinism in Central Organizations 297 23 Mar. 1963 Policies in Force 297 25 Mar. 1963 A Model Hat for an Executive (reissue of HCOB 19 Sept. 1958) see - 268 10 Apr. 1963 What an Executive Wants on his Lines (reissue of 26 May 1959) 281 2 May 1963 How to do a Staff Job (reissue of 11 Apr. 1961) see Vol. 0 - 73 29 May 1963 How to Handle Work (reissue of HCOB 19 Aug. 1959) Vol. 0 - 122 26 June 1963 Routing of Communication (reissue of HCOB 25 Feb. 1958) 261 19 July 1963 Administrative Stable Data (reissue of London Sec ED 4 May 1959) see - 262 26 July 1963 Continental Director Hat Write-up 298 10 Sept. 1963 The Credo of a Good and Skilled Manager (reissue of HCOB 22 Apr. 1959) 278 27 Dec. 1963 The "Magic" of Good Management 299 9 June 1964 Reorganization 93 9 Sept. 1964 Putting New Personnel on the Job and Taking over when People Quit or are Transferred (reissue of 18 Oct. 1959) 287 17 Nov 1964 Offline and Offpolicy - Your Full In Basket Vol. 0 - 125 18 Dec. 1964 Administrative Traffic Trend (reissue of 30 June 1960) see - 293 21 Jan. 1965 Vital Data on Promotion (revised 5 Apr. 1965) Vol. 2 - 4 31 Jan. 1965 Dev-T (adds to 17 Nov. 1964) Vol. 0 - 131 7 Feb. 1965 Keeping Scientology Working (reissued 15 June 1970) Vol. 0 - 35, Vol. 4 - 44, Vol. 5 - 43 8 Feb. 1965 Dev-T Analysis Vol. 0 - 134 13 Feb. 1965 Politics Vol. 0 - 29 14 Feb. 1965 Safeguarding Technology (reissued 7 June 1967) Vol. 0 - 40, Vol. 4 - 49, Vol. 5 - 48 22 Feb. 1965 Executive Director Comm Lines 558 22 Feb. 1965 Inspections Vol. 1 - 300 28 Feb. 1965 Deliver Vol. 2 - 50, Vol. 4 - 51 5 Mar. 1965 Policy: Source of Vol. 0 - 336 13 Mar. 1965 The Comm Member System Vol. 1 - 204 13 Mar. 1965 The Comm Member System Vol. 1 - 206 13 Mar. 1965 The Structure of Organization - What is Policy? Vol. 0 - 338 29 Mar. 1965 The Fast Flow System Vol. 0 - 291, Vol. 1 - 326, Vol. 5 - 78 29 Mar. 1965 Routing Despatches Vol. 0 - 110 2 Apr. 1965 Administration Outside Scientology Vol. 1 - 372 5 Apr. 1965 Vital Data on Promotion (revision of 21 Jan. 1965) Vol. 2 - 4 23 Apr. 1965 Problems Vol. 0 - 293 1 May 1965 Order Board and Time Machine Vol. 0 - 296, Vol. 1 - 301 12 June 1965 The Foundation - Forming the Foundation 209 1 July 1965 Hats, The Reason for Vol. 0 - 66 10 July 1965 Lines and Terminals - Routing 652 19 July 1965 Policy, How to Handle People who Quote Policy... Vol. 0 - 301 7 Aug. 1965 Suppressive Persons, Main Characteristics of Vol. 1 - 428 13 Aug. 1965 Foundation - Basic Course Organization 214 16 Sept. 1965 Weekly Secretarial Personnel Report 303 13 Oct. 1965 Dev-T Data - Executive Responsibility Vol. 0 - 136 21 Jan. 1966 Executive Division - Communicators (Exec Sec) (With data on AdCouncils) (modifies 20 Jan. 1966) 41 xiii 1 Feb. 1966 Danger Conditions - Inspections by Executive Secretaries, How to do Them 305 13 Feb. 1966 Sec ED OK (Continued) - Pol Ltr Changes and Origins 659 23 Feb. 1966 Appointments and Promotions Vol. 0 - 215, Vol. 1 - 101 28 Feb. 1966 Danger Condition Data - Why Organizations Stay Small 308 3 Mar. 1966 Attacks on Scientology - Sex and Organizations 313 29 Apr. 1966 Policy Check outs and E - Meter Vol. 5 - 252 1 July 1966 Information Concerning the WW Time Machine 56 20 Oct. 1966 Admin Know-How - Executive and Governing Body Errors and Answers 314 31 Oct. 1966 Admin Know-How II - Actions, Executive, for Handling Disastrous Occurrences 317 31 Oct. 1966 Admin Know-How - Job Endangerment Chits (amended & reissued 5 Mar. 1968) 320 3 Nov. 1966 Admin Know-How - Leadership 322 6 Nov. 1966 Admin Know-How - Statistic Interpretative - Statistic Analysis 422 10 Nov. 1966 Admin Know-How - Good vs Bad Management 324 11 Nov. 1966 Staff Responsibility for the Organization as a Whole 425 16 Nov. 1966 Admin Know-How - Executive Facilities - Facility Differential 326 17 Nov. 1966 Admin Know-How - Intervention 331 4 Dec. 1966 Admin Know-How - Expansion - Theory of Policy 334 24 Dec. 1966 Admin Know-How - How to Programme an Org Saint Hill Programmes 339 24 Dec. 1966 Admin Know-How - How to Programme an Org - Corrections and Addition - Sequence of Programmes Correction 344 26 Dec. 1966 Admin Know-How - PTS Sections, Personnel and Execs 346 12 Feb. 1967 Admin Know-How - The Responsibilities of Leaders 349 22 Mar. 1967 Personnel Requirement 359 22 Mar. 1967 Admin Know-How - Alter - is and Degraded Beings (HCOB) 361 5 May 1967 Important Executive Action see - 360 7 June 1967 Safeguarding Technology (reissue of 14 Feb. 1965) Vol. 0 - 40, Vol. 4 - 49, Vol. 5 - 48 7 June 1967 Responsibility Again (reissue of 17 Jan. 1962) Vol. 4 546, Vol. 5 - 357 21 June 1967 A Message to the Executive Secretaries and All Org Staff Quality Counts (reissue of 26 May 1961) Vol. 0 - 45, Vol. 4 - 25 24 July 1967 Fixed Public Consumption of Product 426 11 Aug. 1967 Organisation - Definition of 199 15 Aug. 1967 Important Executive Action (amends 5 May 1967) 360 19 Aug. 1967 The Supreme Test (HCOB) 362 12 Sept. 1967 Post, Handling of Vol. 0 - 74 1 Oct. 1967 Admin Know-How - Uses of Orgs 363 16 Oct. 1967 Admin Know-How No. 16 - Suppressives, and the Administrator How to Detect SPs as an Administrator 364 18 Oct. 1967 Policy and HCOB Alterations - High Crime Vol. 1 - 471 19 Oct. 1967 #2 in Exec Sec Hats Folder - HCO Exec Sec Duties Org Exec Sec Duties 366 20 Oct. 1967 Admin Know-How - Conditions, How to Assign 430 5 Jan. 1968 Dev-T Series, Part of - Overfilled In Basket - Bad News Vol. 0 - 137 5 Jan. 1968 Conditions Orders - Executive Ethics Vol. 0 - 194 6 Feb. 1968 Organization - The Flaw Vol. 0 - 292, Vol. 1 - 327, Vol. 5 - 79 8 Feb. 1968 Admin Know-How No. 18 - Statistic Rationalization 433 22 Feb. 1968 Ethics and Admin - Slow Admin 368 5 Mar. 1968 Admin Know-How - Job Endangerment Chits (amendment & reissue of 31 Oct. 1966) 320 13 Mar. 1968 Statistics Vol. 5 - 75 19 Mar. 1968 Service (amended reissue of 29 Oct. 1959) Vol. 0 - 281 28 Apr. 1968 Standard Executive Actions 369 4 May 1968 Handling Situations 370 23 May 1968 WW and SH Recombined 75 30 May 1968 Admin Know-How No. 20 - Administration 369 1 July 1968 Warning Signs (LRH ED 10 Int reissued as HCO P/L 21 Mar. 1970) see - 390 30 Sept. 1968 Executives - Training and Case Level Vol. 1 - 119 4 Oct. 1968 Ethics Presence 371 25 Oct. 1968 Admin Know-How 434 21 Nov. 1968 Senior Policy Vol. 0 - 277, Vol. 4 - 92, Vol. 5 - 49 7 Mar. 1969 Organisation Vol. 0 - 287 7 Apr. 1969 Org Reduction or Eradication Vol. 1 - 493 20 Apr. 1969 Dumbness Vol. 1 - 495 30 Apr. 1969 Orders and Responsibility Vol. 0 - 298 13 May 1969 Raise Your Gross Income! 372 20 Aug. 1969 Programming (reissue of HCOB 12 Sept. 1959) see - 284 14 Sept. 1969 Admin Know-How No. 22 - The Key Ingredients 374 xiv 20 Sept. 1969 Stability Vol. 0 - 4 4 Oct. 1969 Organizational Enturbulence Vol. 0 - 5 7 Oct. 1969 Fundamentals of Administration No. 2 379 10 Oct. 1969 Downstat Causes 435 23 Oct. 1969 Programming (reissue of HCOB 12 Sept. 1959) 284 27 Oct. 1969 Admin Know-How No. 23 - Dev T 381 10 Nov. 1969 Gross Promotional Errors 383 18 Nov. 1969 The Role of the Central Org (LRH ED 34 Int) 202 15 Dec. 1969 Orders, Query of Vol. 0 - 299 19 Dec. 1969 Executive Duties (cancels P/L 19 July 1963 & London Sec ED 4 May 1959) 384 5 Feb. 1970 Statistics, Management by 436 9 Feb. 1970 Statistical Judgment 437 3 Mar. 1970 How to Write an Ed or Order 386 21 Mar. 1970 Warning Signs 390 11 Apr. 1970 Third Dynamic Tech Mgmt Series - 1 21 Apr. 1970 The "Magic" of Good Management (reissue of 27 Dec. 1963) see - 299 8 May 1970 Admin Know-How No. 24 - Distraction and Noise 388 15 June 1970 Keeping Scientology Working (reissue of 7 Feb. 1965) Vol. 0 - 35, Vol. 4 - 44, Vol. 5 - 43 20 July 1970 Cases and Morale of Staff Vol. 5 - 234 16 Aug. 1970 Statistic Mismanagement 438 4 Nov. 1970 Executives of Scientology Organizations (reissue of HCOB 27 Aug. 1958) 263 28 Mar. 1971 Debug (excerpt LRH Flag OODs) 404 5 Apr. 1971 Service (excerpt LRH Flag OODs) 382 27 May 1971 Service 391 28 May 1971 Service and Work Load 392 22 July 1971 Admin Know-How No. 25 - CLOs OTLs and Flag 394 28 July 1971 Admin Know-How No. 26 (cancels 19 Dec. 1969) 400 19 Aug. 1971 Programs, Use of - How to Save Useless Work 403 31 Aug. 1971 The EC Network Disbanded 82 31 Aug. 1971 EC Network (Additional) 84 25 Oct. 1971 Comm Routing - How to Tie Up a Whole Org and Produce Nothing 405 26 Jan. 1972 Admin Know-How No. 29 - Not Dones, Half Dones & Backlogs 407 9 Apr. 1972 Correct Danger Condition Handling (cancels 7 Feb. 1970) 409 14 Apr. 1972 Hatting 412 3 May 1972 Ethics and Executives (Executive Series 12) Mgmt. Series - 317 12 Aug. 1972 Bill and Drill (excerpt LRH Flag OODs) 404 1 Sept. 1973 Admin Know-How No. 30 413 15 Oct. 1973 Admin Know-How No. 31 - Administrative Skill 416 STATISTIC INTERPRETATION STATISTICAL MANAGEMENT (A study of this section should include CONDITIONS, Volume 0, pages 189 - 249. See also O.I.C., Volume 1, pages 317 - 360.) 11 Aug. 1960 Organization Information Centre Vol. 1 - 317 17 Feb. 1961 State of Emergency Vol. 1 - 39 29 Mar. 1965 The Fast Flow System - "Shows WHY of OIC" - LRH Vol. 1 - 326 11 May 1965 Ethics Officer Hat Vol. 1 - 406 16 May 1965 Indicators of Orgs Vol. 0 - 169, Vol. 1 - 408 1 Sept. 1965 Ethics Protection Vol. 0 - 173, Vol. 1 - 433 12 Oct. 1965 Advisory Committees 450 26 Oct. 1965 Low Statistics Vol. 1 - 145 16 Dec. 1965 Organization of the Int Exec Division Statistics of the International Executive Division 36 21 Jan. 1966 Executive Division - Communicators (Exec Sec) (With data on AdCouncils) (modifies 20 Jan. 1966) 41 1 Feb. 1966 Statistics, Actions to Take - Statistic Changes 417 23 Feb. 1966 Appointments and Promotions Vol. 0 - 215, Vol. 1 - 101 6 Mar. 1966 Rewards and Penalties - How to Handle Personnel and Ethics Matters 419 6 Mar. 1966 Statistic Graphs, How to Figure the Scale Vol. 1 - 338 4 June 1966 Board of Investigation Vol. 1 - 569 31 Oct. 1966 Boards of Investigation (adds to 4 June 1966) Vol. 1 - 570 6 Nov. 1966 Admin Know-How - Statistic Interpretative - Statistic Analysis 422 6 Nov. 1966 Statistic Interpretation - Estate Statistic Vol. 1 - 305 11 Nov. 1966 Staff Responsibility for the Organization as a Whole 425 21 Dec. 1966 Advisory Council 466 xv 5 May 1967 Important Executive Action see - 360 21 June 1967 A Message to the Executive Secretaries and all Org Staff Quality Counts (reissue of 26 May 1961) Vol. 0 - 45, Vol. 4 - 25 24 July 1967 Fixed Public Consumption of Product 426 15 Aug. 1967 Important Executive Action (amends 5 May 1967) 360 15 Aug. 1967 Discipline - SPs and Admin - How Statistics Crash 428 8 Sept. 1967 Statistics and Org Bd Copies Vol. 1 - 347 12 Oct. 1967 Charges Vol. 3 - 88 20 Oct. 1967 Admin Know-How - Conditions, How to Assign 430 8 Feb. 1968 Admin Know-How No. 18 - Statistic Rationalization 433 13 Mar. 1968 Statistics Vol. 5 - 75 25 Oct. 1968 Admin Know-How 434 10 Oct. 1969 Downstat Causes 435 5 Feb. 1970 Statistics, Management by 436 9 Feb. 1970 Statistical Judgment 437 16 Aug. 1970 Statistic Mismanagement 438 3 Oct. 1970 Stat Interpretation 440 5 May 1971 Reading Statistics 443 8 Feb. 1972 Targeting of Divisional Statistics and Quotas (Executive Series 7) Mgmt. Series - 304 ADVISORY COMMITTEE ADVISORY COUNCIL - EXECUTIVE COUNCIL (A study of this section should include the sections in Volume 3 entitled FINANCIAL MANAGEMENT - FINANCIAL PLANNING, pages 26 - 81, PRICES, ESTABLISHMENT OF, pages 82 - 90, PRICE ENGRAM, pages 91 - 136, and the preceding section in this Volume, STATISTICAL MANAGEMENT, pages 417 - 443.) 8 Apr. 1957 Advisory Committee 444 9 Apr. 1957 Grievances 444 8 May 1957 Advisory Council 444 15 May 1957 Advisory Council - Composition of, Modified 445 27 May 1957 Appointments of the Ad Council 445 2 July 1957 Financial Reports, Washington, D.C. 445 8 Aug. 1957 Power of Veto 446 28 Nov. 1957 Power of Veto (London reissue of 8 Aug. 1957) see - 446 9 Oct. 1958 Departments of FCDC 125 5 Nov. 1959 Minutes 18 27 Nov. 1959 Advisory Council Purpose (excerpt) 446 11 Aug. 1960 Organization Information Centre Vol. 1 - 317 9 Sept. 1964 Purpose of Adcomm 446 2 Aug. 1965 Executive Division 34 12 Aug. 1965 Council and Adcomms 447 30 Sept. 1965 Statistics for Divisions (excerpt) 448 5 Oct. 1965 Routing - Ad Comm Reports and Minutes 449 12 Oct. 1965 Advisory Committees 450 18 Nov. 1965 Appointment of Personnel Vol. 1 - 100 26 Nov. 1965 FinancialPlanning Vol. 3 - 48 26 Nov. 1965 Financial Planning (excerpt) 452 9 Jan. 1966 OIC Section SH Vol. 1 - 335 11 Jan. 1966 AdCouncil and AdComms Orders, Issue of 451 14 Jan. 1966 Hiring Personnel - Line for see Vol. 3 - 57 20 Jan. 1966 Division 7 - International Executive Division Offices of the HCO Exec Sec and Org Exec Sec Described 39 21 Jan. 1966 Executive Division - Communicators (Exec Sec) (With data on AdCouncils) (modifies 20 Jan. 1966) 41 30 Jan. 1966 LRH Communicator Area Reports to WW 600 3 Feb. 1966 Sec EDs - Definition and Purpose Cross Divisional Orders 657 13 Feb. 1966 Sec ED OK (Continued) - Pol Ltr Changes and Origins 659 23 Feb. 1966 Appointments and Promotions Vol. 0 - 215, Vol. 1 - 101 13 Mar. 1966 Orders, Precedence of Personnel, Titles of Vol. 0 - 356 2 Aug. 1966 Graph Change - Ad Council Statistic Vol. 1 - 342, Vol. 3 - 25 20 Oct. 1966 Admin Know-How Executive and Governing Body Errors and Answers 314 21 Oct. 1966 Six Department System 192 31 Oct. 1966 Admin Know-How II Actions, Executive, for Handling Disastrous Occurrences 317 1 Nov. 1966 World Wide Organisation 57 1 Nov. 1966 Advisory Council 453 2 Nov. 1966 Ad Council Appointments 459 17 Nov. 1966 Exec Secs & Ad Council 464 17 Nov. 1966 Admin Know-How - Intervention 331 15 Dec. 1966 Financial Planning Vol. 3 - 61 21 Dec. 1966 Advisory Council (cancels 1 Nov. 1966 II, 2 Nov. 1966 & 17 Nov. 1966; modifies 1 Nov. 1966 I) 466 21 Dec. 1966 Executive Council 469 24 July 1967 Fixed Public Consumption of Product 426 6 Sept. 1967 WW Division Reorganization 63 18 Oct. 1967 WW - How to Comm to WW - Continental Liaison Officers 69 19 Oct. 1967 WW 7 Divisions 71 28 Mar. 1968 Essence of Financial Planning (Flag Order 588, ED 1006 Int) 471 22 May 1968 Hiring Personnel - Line for (amends 14 Jan. 1966) Vol. 1 - 85, Vol. 3 - 57 2 July 1968 Office of LRH WW Reorganization (amends 22 Feb. 1967 & 6 Sept. 1967) 622 26 Oct. 1968 Exec Councils and Financial Planning (LRH ED 32 Int) 471 26 Oct. 1968 Executive Council (amends 21 Dec. 1966 I & II) 472 16 Mar. 1969 Closing or Combining Orgs (LRH ED 7 Int) 472 20 Apr. 1969 CLO Council WW 77 12 Feb. 1970 ECWW, Primary Duties of 78 20 Nov. 1970 Committee Meetings (excerpt LRH Flag OODs) 452 Jan. 1971 Financial Planning (LRH quote) 452 31 Aug. 1971 The EC Network Disbanded 82 31 Aug. 1971 EC Network (Additional) 84 25 Oct. 1971 Comm Routing - How to Tie Up a Whole Org and Produce Nothing 405 CONFERENCE HAT 4 Sept. 1959 Completed Staff Work (C.S.W.) - How to Get Approval of Actions and Projects (reissued 21 Nov. 1962) Vol. 0 - 123 1 July 1965 Hats, The Reason for Vol. 0 - 66 20 Oct. 1966 Admin Know-How Executive and Governing Body Errors and Answers 314 24 Jan. 1970 Divisional Officers Conference and Aides Conference (excerpt LRH Flag OODs) 474 9 Apr. 1970 Conference Hats 473 10 Apr. 1970 Conference Planning Officer 474 17 June 1970 Conference Actions (Flag Order 2478) 475 25 Oct. 1971 Comm Routing - How to Tie Up a Whole Org and Produce Nothing 405 PROGRAMMING AND PROJECT ENGINEERING (A study of this section should include the section in Volume 0 entitled PROGRAMMING AN ORGANIZATION - PLANNING AND TARGETS, pages 303 - 335.) 17 Nov. 1958 Project Engineering 477 17 Nov. 1958 Project Engineers - Three Types 480 17 Nov. 1958 HCO Project Engineer: "Have You Lived Before?" 481 DEPARTMENT 20 - OFFICE OF THE CONTROLLER OFFICE OF THE GUARDIAN (Policy Letters which give data belonging solely to the GUARDIAN'S OFFICE will be found in the hats and training materials of the Guardian's Office.) 15 Aug. 1960 Dept of Govt Affairs 483 22 Aug. 1960 Dept of Govt Relations 485 30 Aug. 1960 Special Zone Dept 486 31 Oct. 1960 US Appointment and Organizational Trend 486 13 Mar. 1961 Department of Official Affairs 487 13 Mar. 1961 Department of Official Affairs 489 13 Feb. 1965 Politics Vol. 0 - 29 5 Apr. 1965 Legal and Promotion 489 15 Jan. 1966 Office of the Treasurer Vol. 3 - 59 15 Feb. 1966 Attacks on Scientology 490 18 Feb. 1966 Attacks on Scientology (Continued) 491 1 Mar. 1966 The Guardian 494 1 Mar. 1966 Executive Division Organization and its Theory and Purpose 47 3 Mar. 1966 Attacks on Scientology - Sex and Organizations 313 21 June 1966 Appointments - LRH Comm and Executive Secretary and Asst Guardian and Others Vol. 1 - 118 xvii 26 Dec. 1966 Admin Know-How - PTS Sections, Personnel and Execs 346 21 Sept. 1967 Office of Treasurer WW 500 26 Sept. 1967 Guardian and LRH Comm Division of Duties 617 23 Nov. 1967 Public Attacks - Legal Point 530 14 Jan. 1968 Legal Section 531 21 Jan. 1968 Chartered Accountants Vol. 3 - 353 18 Nov. 1968 Guardian's Orders 500 8 Dec. 1968 Assistant Guardian for Finance 501 5 Jan. 1969 Staff Status Two 503 21 Jan. 1969 Controller 503 1 Sept. 1969 Counter - Espionage 504 16 Oct. 1969 Finance Course - Vital Action Vol. 3 - 25 20 May 1970 Guardian Public Relationships 525 25 Mar. 1971 Guardian Office 506 GUARDIAN PRO - PRESS POLICIES (See also the PR SERIES, Volume 6, pages 393 - 445.) 29 Aug. 1957 Government Project Stable Data (HCOB) 507 20 Dec. 1957 Clarification of Public Relations Post 507 14 May 1960 Clippings Book 508 13 Mar. 1961 Department of Official Affairs 487 1 Jan. 1963 Objective Three - Celebrities 509 14 Aug. 1963 Scientology Five - Press Policies 510 25 May 1964 Press Relations see - 515 11 Oct. 1965 Press Relations (reissue of 25 May 1964) 515 15 Feb. 1966 Attacks on Scientology 490 18 Feb. 1966 Attacks on Scientology (Continued) 491 2 Oct. 1966 Public Promotion 516 28 Oct. 1968 Press Releases 516 31 Jan. 1969 PRO - Broadsheets 517 3 Feb. 1969 Public Image 521 5 Feb. 1969 PRO Actions 523 12 Feb. 1969 Religion Vol. 5 - 288, Vol. 6 - 119 23 Nov. 1969 Individuals vs Groups Vol. 6 - 114 20 May 1970 Guardian Public Relationships 525 LEGAL 9 Nov. 1956 Activities of Legal Dept (HCOB) 526 8 June 1957 Valuable Documents, Handling of 526 15 Nov. 1958 Legal Aid - HCO Vol. 1 - 16 15 Nov. 1958 Outstanding Copyrights and Marks Vol. 1 - 15, Vol. 2 - 172 4 June 1959 Instructions to Attorney or Solicitors 527 20 Dec. 1960 Duplicates of Contracts, Releases and Promissory Notes 527 14 Mar. 1962 Appointment 26 30 Aug. 1962 General Form of Release Contract Vol. 2 - 263 29 Oct. 1962 Religion 528 20 Nov. 1962 Instructions to Attorney or Solicitors (reissued from 4 June 1959) see - 527 31 Dec. 1964 Use of Dianetics, Scientology, Applied Philosophy Vol. 1 - 45, Vol. 2 - 49 5 Apr. 1965 Legal and Promotion 489 16 Dec. 1965 Copyright: U.S.A. Vol. 2 - 173 3 Feb. 1966 The Legal Officer - Purpose (excerpt) 529 3 Feb. 1966 Legal, Tax, Accountant and Solicitor, Mail and Legal Officer Vol. 3 - 202 12 Mar. 1966 Board Minutes 553 12 July 1966 Legal Aspects of Success Material Publications Vol. 2 - 121, Vol. 6 - 139 11 Oct. 1966 Legal, Tax, Accountant and Solicitor Mail Incoming and Out - going (amends 3 Feb. 1966) Vol. 1 - 181, Vol. 3 - 203 26 Dec. 1966 Admin Know-How - PTS Sections, Personnel and Execs 346 25 June 1967 Scientology Orgs - Tax and Balance Sheets Vol. 3 - 63 23 Nov. 1967 Financial Lines and Legal Lines 529 23 Nov. 1967 Public Attacks - Legal Point 530 14 Jan. 1968 Legal Section 531 25 Feb. 1968 Legal Statistic 531 13 May 1968 Race Relations Bill 532 10 Aug. 1968 Legal and Dissemination 533 3 Feb. 1969 Legal - Standard Waiver Vol. 1 - 582 23 May 1969 Parent or Guardian Assent Forms Vol. 2 - 289 18 Nov. 1969 Dianetics - Right to Audit Vol. 5 - 201 18 Nov. 1969 Dianetics - Right to Teach Vol. 5 - 202 8 Apr. 1970 Legal - Incorporation of Missions in the U.S. Modified Vol. 6 - 293 xviii CORPORATE STRUCTURE 20 June 1959 HASI Ltd 533 21 June 1959 HCO Ltd see - 538 27 June 1959 HASI Ltd 534 28 June 1959 Use and Handling of HASI Ltd Share Funds 536 8 July 1959 HASI Ltd 535 15 July 1959 HASI Ltd (corrects 20 June 1959) see - 533 19 July 1959 New Corp - New Broom 538 28 July 1959 Organization of Corporations (reissued 7 Feb. 1963) 133 19 Nov. 1959 HCO Ltd (supersedes 21 June 1959) see - 538 29 Mar. 1960 HCO Ltd (supersedes 19 Nov. 1959) 538 26 Apr. 1960 HASI Ltd Procedure 539 5 July 1960 HASI Ltd 539 18 July 1960 Information on HASI Ltd and HCO Ltd Status (HCOB) 540 18 Aug. 1960 Dept of Govt Affairs - Shares Instructions 541 6 Mar. 1961 HCO Ltd (amends 29 Mar. 1960) 542 14 Mar. 1962 Appointment 26 26 Sept. 1962 Hubbard Scientology Research Foundation 542 5 July 1963 Sales of Lifetime Memberships or Shares 543 31 Dec. 1963 Saint Hill Reorganization 87 31 Jan. 1964 Corporation Co-ordinator 543 6 May 1964 Reorganization 89 30 Sept. 1964 HCO Corporations 97 6 Nov. 1964 Corporate Status 544 6 Nov. 1964 Corporate Structures Western Hemisphere 548 12 Dec. 1964 Correction - Corporate Structures Western Hemisphere (modifies 6 Nov. 1964) 550 31 Dec. 1964 Use of Dianetics, Scientology, Applied Philosophy Vol. 1 - 45, Vol. 2 - 49 20 Feb. 1965 Appointments and Programmes 109 22 Mar. 1965 Current Promotion and Org Programme Summary Vol. 3 - 128 27 Apr. 1965 HASI Ltd Shares 551 21 Sept. 1965 Corporate Names - Group Names 551 14 Oct. 1965 College of Scientology 552 12 Mar. 1966 Board Minutes 553 15 Mar. 1966 Corporate Address 552 3 May 1966 Reserve Fund Vol. 3 - 169 6 Sept. 1967 WW Division Reorganization 63 15 May 1968 Reserve Fund (reissue & amendment to 3 May 1966) Vol. 3 - 175 DEPARTMENT 21 - OFFICE OF LRH LRH Author - Executive Director - Founder - Individual Aug. 1951 An Essay on Management 243 6 Nov. 1957 Duties of the Executive Director of the HASI (FC) (Org Info Sheet) 554 14 Oct. 1959 Acting Executive Director 555 16 Oct. 1959 Routing of Communications to LRH and HCO WW (HCOB) 287 29 Oct. 1959 Orders During Absence 555 17 Sept. 1960 South African Trip 556 31 Jan. 1961 Spheres of Influence Vol. 1 - 35 5 Oct. 1961 Repairs and Cleaning of my Office 688 18 Dec. 1961 HCO Standing Orders Vol. 1 - 42 2 Aug. 1962 Accounts Information 557 13 Mar. 1963 Amnesty 557 20 Mar. 1963 Self - Determinism in Central Organizations 297 31 Dec. 1963 Saint Hill Reorganization 87 20 Feb. 1964 Regulations 31 2 Mar. 1964 Contracts and Services Vol. 3 - 192 20 Mar. 1964 Technical Reports Vol. 4 - 39 30 Dec. 1964 Arrangements During Absence of Exec Dir & Org Sec 106 22 Feb. 1965 Executive Director Comm Lines 558 1 Mar. 1965 General Amnesty 573 6 Mar. 1965 Amnesty Policy Vol. 1 - 369 7 Apr. 1965 Amnesty - Cancelled Certs - Justice Comments Vol. 1 - 387 8 May 1965 Cancellation of Assorted Directives 651 20 Aug. 1965 General Amnesty Vol. 1 - 431 7 Nov. 1965 Autographed Copies of Books by LRH Vol. 2 - 204 26 Nov. 1965 Financial Planning Vol. 3 - 48 xix 21 Dec. 1965 LRH Financial Relationships to Orgs 574 4 Jan. 1966 LRH Relationships to Orgs 576 11 Jan. 1966 AdCouncil and AdComms Orders, Issue of 451 14 Feb. 1966 Doctor Title Abolished Vol. 2 - 119 1 Mar. 1966 Executive Division Organization and its Theory and Purpose 47 13 Mar. 1966 Amnesty Vol. 4 - 478 1 Sept. 1966R Founder (revised 8 May 1973) 579 21 Dec. 1966 Office of LRH Supplies 580 25 June 1967 Scientology Orgs - Tax and Balance Sheets Vol. 3 - 63 8 May 1973 Founder (1 Sept. 1966 revised) 579 LRH COMMUNICATOR (Policies on the handling of the SO #1 line will be found in the hats to which they apply.) 9 Mar. 1953 Outline of the Activities of the HCO Office of L. Ron Hubbard (memorandum reissued as HCOB of 24 Jan. 1958) 581 11 Dec. 1956 Tape Color Code 583 21 Apr. 1957 HCO Office Function 119 Apr. 1957 Staff Meeting 582 9 May 1957 Bulletin Boards & Information Boards 583 9 May 1957 Staff Meeting see - 582 24 Oct. 1957 Routing of Confidential Material 584 6 Nov. 1957 Duties of the Executive Director of the HASI (FC) (Org Info Sheet) 554 24 Jan. 1958 Outline of the Activities of the HCO Office of L. Ron Hubbard (HCOB reissue of 9 Mar. 1953) 581 25 Feb. 1958 Routing of Communication (HCOB reissued as HCO P/L 26 June 1963) 261 28 May 1958 Incoming Calls for LRH see - 584 26 Sept. 1958 Org Changes - Field Offices 584 1 Mar. 1959 Forbidden HCO Activities 129 24 Mar. 1959 Incoming Calls for LRH 584 14 May 1959 Hubbard Communications Office Vol. 1 - 23 21 May 1959 Dispatch Symbol 585 5 Aug. 1959 Stable Data for Communicators 586 15 Sept. 1959 Space Changes Require OK 668 23 Sept. 1959 Carrying out Instructions (HCOB) 588 16 Oct. 1959 Routing of Communications to LRH and HCO WW (HCOB) 287 21 Oct. 1959 Additional Message Designation (HCOB) Vol. 1 - 223 27 Nov. 1959 Hubbard Communications Office (Office of LRH) - Purpose (excerpt) 585 11 Apr. 1960 The Purpose of HCO WW (HCOB) 20 9 June 1960 Security of Seals 633 18 Nov. 1960 Staff Transfers or Dismissals Vol. 1 - 143 4 Jan. 1961 Urgent Mimeo Change 634 16 Jan. 1961 Help Me Put in the New Lines 145 18 Dec. 1961 HCO Standing Orders Vol. 1 - 42 18 Apr. 1962 Furniture & Quarters 669 20 Feb. 1964 Regulations 31 22 Feb. 1965 Executive Director Comm Lines 558 13 Mar. 1965 The Structure of Organization - What is Policy? Vol. 0 - 338 1 Apr. 1965 HCO Communicator has Programme Checking Hat 589 14 Apr. 1965 "To LRH Daily Reports" 591 29 Apr. 1965 Mimeo Distribution Changes - Sec ED Distribution 649 29 Apr. 1965 Petition Vol. 0 - 164, Vol. 1 - 393 26 May 1965 Petitions (adds to 29 Apr. 1965) Vol. 0 - 165, Vol. 1 - 394 10 July 1965 Lines and Terminals - Routing 652 12 July 1965 Correction to "To LRH Daily Reports" - HCO PL 14 April AD 15 596 2 Aug. 1965 Executive Division 34 4 Sept. 1965 LRH Daily Reports Cancelled 596 17 Sept. 1965 Executive Letter Unit 597 5 Oct. 1965 Routing - Ad Comm Reports and Minutes 449 26 Oct. 1965 Low Statistics Vol. 1 - 145 2 Nov. 1965 For Fast Line Sec EDs and Admin Orders Vol. 1 - 255 7 Dec. 1965 Tape Colour Flash Code Vol. 2 - 225 21 Dec. 1965 LRH Financial Relationships to Orgs 574 27 Dec. 1965 LRH Communicator 598 4 Jan. 1966 Staff Meeting see - 582 4 Jan. 1966 Sec EDs and HCO Exec Ltrs 599 4 Jan. 1966 LRH Relationships to Orgs 576 19 Jan. 1966 LRH Communicator Orders 600 xx 20 Jan. 1966 Division 7 - International Executive Division Offices of the HCO Exec Sec and Org Exec Sec Described 39 21 Jan. 1966 Executive Division - Communicators (Exec Sec) (With data on AdCouncils) (modifies 20 Jan. 1966) 41 30 Jan. 1966 LRH Communicator Area Reports to WW 600 31 Jan. 1966 Compilations Section, Department 21, Office of LRH (reissued 8 Aug. 1966) Vol. 2 - 113 1 Feb. 1966 Danger Conditions - Inspections by Executive Secretaries, How to do Them 305 14 Feb. 1966 Doctor Title Abolished Vol. 2 - 119 28 Feb. 1966 Danger Condition Data - Why Organizations Stay Small 308 1 Mar. 1966 Executive Division Organization and its Theory and Purpose 47 6 Mar. 1966 Rewards and Penalties - How to Handle Personnel and Ethics Matters 419 13 Mar. 1966 Orders, Precedence of Personnel, Titles of Vol. 0 - 356 17 Mar. 1966 LRH Comm Log 603 1 May 1966 Statistics of Office of LRH 608 7 May 1966 LRH Communicator, Issue Authority of 660 8 May 1966 LRH Communicator, No Other Hats 609 9 May 1966 Estate Section reverts to Office of LRH (adds to 1 Mar. 1966) 610 21 June 1966 Appointments - LRH Comm and Executive Secretary and Asst Guardian and Others Vol. 1 - 118 18 July 1966 Office of LRH (modifies 1 Mar. 1966) 611 8 Aug. 1966 Compilations Section, Department 21, Office of LRH (reissue of 31 Jan. 1966) Vol. 2 - 113 9 Aug. 1966 Use of Telex Machine Vol. 1 - 228 10 Aug. 1966 SECEDs, Executive Director & Guardian (amends 7 May 1965) 661 12 Oct. 1966 OIC Graphs - Clearing and OT Course - Div IV Statistics, LRH Comm Statistic Vol. 1 - 344, Vol. 4 - 9 1 Nov. 1966 World Wide Organisation 57 16 Nov. 1966 Saint Hill Cleaning 705 16 Nov. 1966 Admin Know-How - Executive Facilities - Facility Differential 326 17 Nov. 1966 Admin Know-How - Intervention 331 16 Dec. 1966 Office of LRH - LRH Personal Office Organization (modifies 18 July 1966) 613 21 Dec. 1966 Office of LRH Supplies 580 22 Feb. 1967 Office of LRH - LRH Personal Office Organization (cancels 18 July 1966 & 16 Dec. 1966; modifies 1 Mar. 1966) 614 22 Feb. 1967 LRH Property, Building and Plans Branch 616 6 Sept. 1967 WW Division Reorganization 63 26 Sept. 1967 Guardian and LRH Comm Division of Duties 617 16 Mar. 1968 Post Changes Vol. 1 - 146 10 May 1968 LRH Comms - Functions 618 22 May 1968 LRH Communicator Promotional Action Vol. 0 - 90 31 May 1968 LRH Comm Log (modifies 17 Mar. 1966) 619 2 July 1968 WW Tech - Admin Ratio Clarification 621 2 July 1968 Office of LRH WW Reorganization (amends 22 Feb. 1967 & 6 Sept. 1967) 622 26 Sept. 1968 LRH Communicator (LRH ED 22 Int) 622 30 Sept. 1968 Executives - Training and Case Level Vol. 1 - 119 5 Jan. 1969 Staff Status Two 503 26 Jan. 1969 Compliance Reports 623 12 Feb. 1969 Religion Vol. 5 - 288, Vol.6 - 119 20 Apr. 1969 CLO Council WW 77 13 May 1969 How to Submit a Proposed Policy Letter Vol. 0 - 364 13 June 1969 Summary of Policy on Executive Directives, Admin and Advice Letters, and Executive Letters Vol. 1 - 263 30 Sept. 1969 Orders of the Day Vol. 0 - 118 28 Oct. 1969 LRH Comm Hat 625 4 Nov. 1969 Compliance vs Discussion Vol. 0 - 302 15 Dec. 1969 Orders, Query of Vol. 0 - 299 27 Jan. 1970 Tech: Admin Ratio and LRH Comm Assignment - Central and Area Orgs (cancels 28 Oct. 1969; modifies 8 May 1966) Vol. 1 - 108 29 Jan. 1970 Existing Full Time LRH Comm Assignments see Vol. 1 - 109 12 Feb. 1970 LRH Comm and HCO ES Responsibility for Lines 626 12 Feb. 1970 ECWW, Primary Duties of 78 11 Feb. 1971 Policy Knowledge Function (cancels 26 Sept. 1967) 625 xxi ISSUE AUTHORITY Keeper of the Seals & Signature - Ethics Authority 30 Apr. 1957 Issue Authority for Mimeo (HCOB) 627 18 May 1957 Policy on Signatures in Publications 627 23 May 1957 Responsibility for Issue 627 1 June 1957 Who Can Order Printing 628 17 Sept. 1958 Who Can Order Printing (replaces 1 June 1957) 628 31 Oct. 1958 Use of Mimeo Restricted 628 15 Nov. 1958 The Substance and First Duty of HCO Vol. 1 - 13 15 Nov. 1958 Legal Aid - HCO Vol. 1 - 16 15 Nov. 1958 Outstanding Copyrights and Marks Vol. 1 - 15, Vol. 2 - 172 22 Nov. 1958 Owner of Materials - The Legal View Vol. 1 - 17 24 Nov. 1958 Magazine Policy Vol. 2 - 127 23 Dec. 1958 Quality of Presentation 629 20 Jan. 1959 When in Doubt about Copyrighting Vol. 1 - 15, Vol. 2 - 172 4 Feb. 1959 Colour Scheme for Bulletins, Policy Letters, etc 629 24 Feb. 1959 Letter Designations on HCO Bulletins (HCOB) Vol. 1 - 234 5 May 1959 Policy on Sec EDs and Hats Vol. 0 - 64 8 May 1959 Policy on Signatures in Publications (reissue of 18 May 1957) Vol. 2 - 82, see - 627 22 May 1959 Policy Letter and Bulletin Distribution Code (cancels HCOB 24 Feb. 1959) Vol. 1 - 236 29 May 1959 Technology 630 4 June 1959 Validity of Sec EDs 630 21 June 1959 Signatures on Bulletins, Policy Ltrs and Sec EDs 631 25 June 1959 "CenOCon" (modifies 22 May 1959) Vol. 1 - 237 26 June 1959 Dissemination Secretary Hat Vol. 2 - 22 3 July 1959 Copyright 631 4 July 1959 Actions for HCO Secretaries faced with Illegal Usage 632 7 Sept. 1959 Policy Letter and Bulletin Distribution Code (addition to 22 May 1959) Vol. 1 - 237 23 Oct. 1959 Sec ED Authorization 633 10 May 1960 Bulletin Distribution (addition to 22 May 1959) Vol. 1 - 237 9 June 1960 Security of Seals 633 3 Nov. 1960 Promotional Letters Vol. 2 - 370 4 Jan. 1961 Urgent Mimeo Change 634 4 Feb. 1961 Types of Letters Established Vol. 1 - 244 23 Feb. 1961 Directives from a Board Member (addition to 4 Feb. 1961) Vol. 1 - 247 5 June 1961 Continental Issues 634 7 June 1961 Orders 635 2 Nov. 1961 Training Quality (reissued 3 Mar. 1967) 635 9 July 1962 Mimeo and Magazine Distribution, Sthil Course Vol. 4 - 411 21 Nov. 1962 Re-issue of Materials 636 1 Apr. 1964 New Mimeo Line - HCO Executive Letter (adds to 4 Feb. 1961) Vol. 1 - 250 12 June 1964 HAS and HQS Training Materials 636 2 July 1964 Bulletin & Policy Letter Distribution see Vol. 1 - 260 12 Aug. 1964 Policy on Technical Information 637 17 Aug. 1964 Technical Info for Continental Mags 637 23 Sept. 1964 Policies: Dissemination and Programmes Vol. 2 - 41 8 Oct. 1964 Artistic Presentation Vol. 2 - 99 31 Dec. 1964 Use of Dianetics, Scientology, Applied Philosophy Vol. 1 - 45, Vol. 2 - 49 10 Feb. 1965 Ad and Book Policies Vol. 2 - 101 22 Feb. 1965 Executive Director Comm Lines 558 4 Mar. 1965 Technical and Policy Distribution 638 5 Mar. 1965 Policy: Source of Vol. 0 - 336 27 Mar. 1965 Confused Presentation Denies Service (Exec Ltr) 643 31 Mar. 1965 Justice Policy Letters - Corrections 644 16 Apr. 1965 Handling the Public Individual Vol. 0 - 78, Vol. 2 - 56 17 Apr. 1965 Additional Mag Policy Vol. 2 - 135 18 Apr. 1965 Contests and Prizes Vol. 0 - 56 22 Apr. 1965 Booklets, Handouts, Mailing Pieces 647 26 Apr. 1965 Sec ED Issue 648 29 Apr. 1965 Mimeo Distribution Changes - Sec ED Distribution 649 7 May 1965 Cancellation - Mimeo Distribution Changes (See ED Distribution) 650 8 May 1965 Cancellation of Assorted Directives 651 8 May 1965 Flash Colours and Designations Vol. 0 - 346, Vol. 1 - 252 13 May 1965 Sale of Bulletins & Tapes Forbidden Vol. 2 - 224 26 May 1965 Courts of Ethics Vol. 1 - 567 2 June 1965 Writing of an Ethics Order Vol. 1 - 413 10 July 1965 Lines and Terminals - Routing 652 xxii 22 July 1965 Dissemination Materials to Saint Hill Vol. 2 - 186 20 Aug. 1965 Appointment of Xerox Officer Vol. 1 - 265 30 Aug. 1965 Art (HCOB) Vol. 2 - 110 13 Sept. 1965 Issue Authority Required for Mimeo 653 24 Sept. 1965 Ads and Info Packets Vol. 6 - 144 29 Oct. 1965 Ethics Authority Section - Office of LRH 654 18 Nov. 1965 Appointment of Personnel Vol. 1 - 100 16 Dec. 1965 Copyright: U.S.A. Vol. 2 - 173 11 Jan. 1966 AdCouncil and AdComms Orders, Issue of 451 21 Jan. 1966 Executive Division - Communicators (Exec Sec) (With data on AdCouncils) (modifies 20 Jan. 1966) 41 25 Jan. 1966 Distribution of Mimeo Issues 655 30 Jan. 1966 LRH Communicator Area Reports to WW 600 3 Feb. 1966 Sec ED Change in Issue and Use 656 3 Feb. 1966 Sec EDs - Definition and Purpose - Cross Divisional Orders 657 13 Feb. 1966 Sec ED OK (Continued) - Pol Ltr Changes and Origins 659 13 Feb. 1966 Personnel Control Officer Vol. 1 - 96 14 Feb. 1966 Doctor Title Abolished Vol. 2 - 119 13 Mar. 1966 Orders, Precedence of Personnel, Titles of Vol. 0 - 356 7 May 1966 LRH Communicator, Issue Authority of 660 9 May 1966 Publication Copies to WW Vol. 2 - 205 10 Aug 1966 SECEDs, Executive Director & Guardian (amends 7 May 1965) 661 15 Aug. 1966 Information Packets Vol. 2 - 122, Vol. 6 - 145 15 Aug. 1966 Ethics Orders Vol. 1 - 448 6 Sept. 1966 Renaming of SECEDs (ED 1 Int) Vol. 0 - 361 20 Oct. 1966 Signatures of Pol Ltrs 661 14 Nov. 1966 How to Submit a Proposed Policy Letter see Vol. 0 - 364 16 Nov. 1966 Saint Hill Cleaning 705 21 Nov. 1966 Ideas and Compilations Branch WW (amends 8 Aug. 1966 & 18 July 1966) Vol. 2 - 124 7 Dec. 1966 Magazines Permitted All Orgs Vol. 2 - 139 3 Mar. 1967 Training Quality (reissue of 2 Nov. 1961) Vol. 4 - 134, Vol. 5 - 129 16 Mar. 1968 Post Changes Vol. 1 - 146 9 May 1968 Executive Directive from L. Ron Hubbard Vol. 0 - 363 10 May 1968 LRH Comms - Functions 618 29 June 1968 Enrollment in Suppressive Groups Vol. 1 - 484, Vol. 2 - 284 5 Jan. 1969 Staff Status Two 503 15 Feb. 1969 Ron's Journal '68 - Relevant HCOBs & Pol Ltrs for Public Reference 662 14 Apr. 1969 Bulletin and Policy Letter Distribution (2 July 1964 revised, cancels 25 Jan. 1966) Vol. 0 - 365, Vol. 1 - 260 20 Apr. 1969 CLO Council WW 77 13 May 1969 How to Submit a Proposed Policy Letter (14 Nov. 1966 revised) Vol. 0 - 364 13 June 1969 Summary of Policy on Executive Directives, Admin and Advice Letters, and Executive Letters Vol. 1 - 263 30 Sept. 1969 Orders of the Day Vol. 0 - 118 3 Dec. 1969 Issue Authority for Translations of Dianetics and Scientology Materials 663 3 Mar. 1970 How to Write an Ed or Order 386 13 Aug. 1970 The Missing Ingredient (PR Series 2) Vol. 6 - 396 13 Aug. 1970 Wrong Publics (PR Series 3) Vol. 6 - 399 24 Sept. 1970 Issues - Types of 664 25 Oct. 1971 Comm Routing - How to Tie Up a Whole Org and Produce Nothing 405 2 Mar. 1973 Issue Authority Lines & Procedures (modifies 22 Apr. 1965) 666 2 Mar. 1973R Issue Authority - Other Products (revised 20 June 1973) 667 20 June 1973 Issue Authority - Other Products (revision of 2 Mar. 1973) 667 ALLOCATION OF QUARTERS PLANNING SPACE 15 Sept. 1959 Space Changes Require OK 668 19 Dec. 1960 Spacial Reorganization 668 18 Apr. 1962 Furniture & Quarters 669 25 July 1966 Allocation of Quarters - Arrangement of Desks and Equipment (adds to 22 Oct. 1962) 669 27 July 1966 Moving 670 5 Nov. 1968 Planning Space 670 23 Sept. 1970 Quarters, Policy Regarding - Historical 671 xxiii SAINT HILL Household and Estate 9 Sept. 1959 Kitchen Traffic (HCOB) 676 18 Jan. 1960 Zones of Authority and Regulations of Saint Hill (HCOB) 674 19 Feb. 1960 Vehicles (HCOB) 677 14 Apr. 1960 Flowers (HCOB) 678 21 Apr. 1960 Domestic Arrangements Changes (HCOB) 678 8 Aug. 1960 Persons Living In 679 11 Oct. 1960 Tea Breaks 679 20 Oct. 1960 Staff Regulations 680 11 Jan. 1961 Authority 680 12 Jan. 1961 Authority Clarified (clarifies 11 Jan. 1961) 681 16 Jan. 1961 New Road 681 24 Mar. 1961 Training Project - Construction and Preparation 682 26 Mar. 1961 Animals Forbidden in House 684 1 May 1961 Staff Recreation Room 684 3 May 1961 Dining Room for Staff 684 29 May 1961 Security of House 685 27 June 1961 Re-assignments 685 29 June 1961 Acknowledgement 686 19 July 1961 Car Parking and Driving 686 21 Sept. 1961 Laundry 687 5 Oct. 1961 Repairs and Cleaning of my Office 688 18 Feb. 1962 Fish and Game 689 2 Aug. 1962 New Work Arrangements - Outside Staff 689 3 Oct. 1962 Rooms, Emptying for Cleaning Vol. 4 - 417 6 Oct. 1962 Car Washing Vol. 1 - 295 8 Nov. 1962 Outside Staff Duties, Assignment of 690 15 Nov. 1962 Car Parking 691 5 Dec. 1962 Trips to Town 691 12 Mar. 1963 Staff Personnel Allowance Saint Hill 28 2 Apr. 1963 Construction Information 692 24 May 1963 Changes in Basement Student Facilities 693 24 June 1963 Review of Departments 694 28 June 1963 Part Time Driving Post 695 2 Sept. 1963 Staff Changes 696 7 Oct. 1963 Doors 697 31 Dec. 1963 Saint Hill Reorganization 87 3 Feb. 1964 Saint Hill Children 698 3 Feb. 1964 Transport 698 2 Apr. 1964 Use of Recreation Facilities, 1964 699 10 Apr. 1964 Domestic Staff 699 17 Apr. 1964 Food and Cleaning Regulations for Students Vol. 4 - 442 13 May 1964 Information about Your Post 90 28 May 1964 Reorganization 91 18 June 1964 New Posts 95 15 Nov. 1964 Transport Arrangements Vol. 1 - 293 15 Nov. 1964 Traffic Regulations Saint Hill 700 18 Dec. 1964 Saint Hill Org Board 98 30 Dec. 1964 Arrangements During Absence of Exec Dir & Org Sec 106 22 Feb. 1965 Inspections Vol. 1 - 300 5 May 1965 Grounds 702 18 June 1965 Grounds Regulations - Staff and Students 702 9 Sept. 1965 Flowers, Care of 703 14 Sept. 1965 New Car Park 704 12 Nov. 1965 Paint, Odourless 704 14 Jan. 1966 Horses, Animals 705 9 May 1966 Estate Section reverts to Office of LRH (adds to 1 Mar. 1966) 610 11 Aug. 1966 Lamps and Security 220 6 Nov. 1966 Statistic Interpretation - Estate Statistic Vol. 1 - 305 16 Nov. 1966 Saint Hill Cleaning 705 Note: The materials in this volume are listed mainly in order of appearance. Additionally, some policies are listed in more than one section (with page numbers in italics), as they deal with more than one area of operation. Key relevant policies from other OEC Volumes are also listed, with volume and page numbers in italics. A complete date order index appears in the back of the book, starting on page 706. xxiv THE EXECUTIVE DIVISION Upon the Executive Division depends the management and co-ordination of the entire org. Without leaders who know and effectively apply LRH policy and technology, the whole org will rapidly diminish to a state of total confusion. The Executive Division, under the guidance of LRH, sets the direction and pace of the org. The alignment of actions and intentions, co-ordinated as a whole, brings about the continued prosperity and well-being of the org and its staff. The Quality of performance of this division directs the course of the org and determines its future progress. Org conditions are set wholly from within. It is up to the executive to program, target and push through production and establishment to create and maintain the org. It takes time to make an exec. It takes study of policy and duplication of Ron's intention and strict application of all his technology. It takes hard work. But given the willingness and desire to bring about a better world, the Executive Division can unite the org into the team that's needed to get the job done. HCO Policy Letter 26 February 1972. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 SEPTEMBER 1970 Remimeo All Staff PRO Course Checksheet Franchise FIRST POLICY The first policy of a Scientology Org. laid down on about 8 or 10 March 1950, is: MAINTAIN FRIENDLY RELATIONS WITH THE ENVIRONMENT AND THE PUBLIC. LRH: rr.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED 1 L. RON HUBBARD Founder Remimeo All Executive Hats HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 OCTOBER 1971 Issue II Executive Series I THE EXECUTIVE (Note: Those personnel in orgs who are titled as executives are: The Board Members, the Commanding Officer or Executive Director or head of the org. the HCO Executive Secretary, the Org Executive Secre tary, the Public Executive Secretary, the heads of divisions and the heads of departments. In very large orgs the title is extended to heads of large sections. To these listed persons especially this data on Executives applies.) Before one can adequately perform the duties of an executive in an organization one would have to know what an executive is. EXECUTIVE: One who holds a position of administrative or managerial responsibility in an organization. To give one some idea of the power associated with the word, Daniel Webster, in 1826, defined it as "The officer, whether king, president or other chief magistrate, who superintends the execution of the laws; the person who administers the government, executive power or authority in government. Men most desirous of places in the executive gift, will not expect to be gratified, except by their support of the executive. John Quincy" Executive is used in distinction from legislative and judicial. The body that deliberates and enacts laws is legislative; the body that judges or applies the laws to particular cases is judicial; the body or person who carries the laws into effect or superintends the enforcement of them is executive, according to its 19th Century governmental meaning according to Webster. The word comes from the Latin "Ex(s)equi (past participle ex(s)ecutus), execute, follow to the end: ex-, completely + sequi, to follow." In other words, he follows things to the end and GETS SOMETHING DONE. Taking up the definition part by part we can achieve a considerable understanding of the nature and beingness of an executive. "One who holds a position..." A position is a place or location. It is social standing or status; rank. It is a post of employment; job. The sense of this is that an executive is a STABLE TERMINAL for his staff and assistants. He is not continuously elsewhere or missing. He actually holds his position, social standing, status, rank and performs his duties from that position. He is known and visible and in one way or another reachable or himself reaches those areas which need to be handled. "...of administrative..." in the definition would refer to his actions in administering his area. Administer means "to have charge of; direct; manage". It is taken from the Latin administrate, to be an aid to: ad-, to + ministrare, to serve. From minister, servant. By this we see that he has charge of, directs, manages and SERVES his area. "...or managerial..." refers to management, which is the act, manner or practice 2 of managing, handling or controlling something. Skill in managing, executive ability, which means that the activity is HANDLED or CONTROLLED by the executive. ".. Responsibility..." means the state, quality or fact of being responsible, and responsible means legally or ethically accountable for the care or welfare of another. Involving personal accountability or ability to act without guidance or superior authority. Being the source or cause of something. Capable of making moral or rational decisions on one's own and therefore answerable for one's behavior. Able to be trusted or depended upon; reliable. Based upon or characterized by good judgment or sound thinking. This means essentially that an executive DOES NOT WAIT FOR ORDERS TO ACT. He is the one who, guided by policy, acts on his own initiative to handle and supervise his area and others and does not himself require supervision. "...in an organization." An organization means the act of organizing or the process of being organized. The state or manner of being organized: "a high degree of organization". Something that has been organized or made into an ordered whole. A number of persons or groups having specific responsibilities and united for some purpose or work. Thus an organization is an activity or area that is being organized or has been organized or made into an "ordered whole". Thus from the words and definitions taken from the language itself and the tradition of the culture, we can see what an executive is, what he does and what he eventually has-an organization. It is very interesting that one can examine the above definition and subdefinitions and analyze an executive's general competence. Where any of these things are missing in his character or duty or general conduct, there is very likely to be a flaw in the activity he has under his authority. One could go over these items one by one, for himself or for another, and he would see at once what had to be improved and what was satisfactory in his or others' executive beingness. In order to competently achieve the beingness of an executive, one would have to have the technology of how to organize and would have to have as well a concept of the ideal scene of an organization in order to compare it to any existing scene and would have to be familiar with the technology required in that specific organization by which it produces the products necessary for its survival. In that every organization has value only to the degree it produces, one can see that an executive should be able to achieve production long before his organization is perfected and to be able to perfect the organization while producing. Otherwise the organization would not be sufficiently viable to survive and his status as an executive would cease. Good executives are very valuable and the value consists of their ability to obtain production and form the necessary and adequate organization in order to do so. There are no stellar executives who do not meet every piece and part of the above definitions. L. RON HUBBARD Founder LRH:ldm.nt.bh Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED [Note: The full Executive Series can be found in the "Management Series", pages 293-331. 3 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 18 MARCH 1959 Dist HCO London only The following are HCO special projects upon which we will be working-they take precedence over routine duties: 1. HAS Co-audit 2. Saint Hill 3. Set-up of outlying HCOs WW 4. Straightening out Book and Tape Inventories WW 5. Getting corporate status established WW 6. HPA-ACC London. LRH: mp,rd HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 20 MARCH 1959 L. RON HUBBARD REASSIGNMENT OF TITLES, POSTS AND DUTIES FOR HCO LONDON Effective Monday 23 March AD9 The following titles, posts and duties are assigned herewith to London. This is not a complete list of duties. It is a complete list of titles and posts. HCO Executive Secretary Worldwide HCO Executive Communicator Worldwide) HCO Communicator London) HCO Administrator WW HCO Dissemination Secretary WW HCO Bulletins WW HCO Editorial WW HCO Printing UK HCO Advertising & PR UK HCO Franchise Services WW HCO Book Section In Charge UK HCO Continental Secretary UK HCO Area Secretary London HCO Tapes WW HCO Certainty Make-up HCO MSS HCO PABs HCO Invoice HCO Book Invoice HCO Book Administrator HCO Shipping Clerk Secretarial to the Executive Director HCO Steno HCO Mimeograph HCO Tape Transcription HCO Files LRH Dictation LRH Personal Secretary LRH:mp.rd Rhona Swinburne Peter Emery Roddy Stock Joan Jelinek Norma Webb Gladys Wichelow Jill McGrady Peter Stumbke Mariuska Parreno Rhona Swinburne L. RON HUBBARD 4 CenOCon HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 26 JUNE 1959 IMPORTANT HCO WW CHANGES QUARTERS AND ADDRESS This spring, with my own money, I bought Saint Hill, the former luxury estate of the Maharajah of Jaipur. It is complete with 55 acres of beautiful grounds and gardens, a swimming pool, a ball room, a cinema, uncounted bedrooms, eleven baths, a 2 1/2 acre fishing lake, another fish pond, a huge conservatory, glasshouses, a billiard room and numerous other items This will be used as a residence abroad and by HCO WW as the communication centre of Scientology. I am installing a commercial agricultural enterprise to make HCO WW independent of other finance in the distant future. Six rooms will be used as offices meanwhile, but within a couple of years HCO WW will build its own buildings on the estate. Therefore all communications meant for me should hereafter be sent to HCO Saint Hill Saint Hill Manor East Grinstead, Sussex, U.K. The cable address is not firmed at this writing but will possibly be HCO Saint Hill Telex. I am putting in, effective July 9, Teletype equipment (Telex) in HCO Saint Hill and London. Later these go in to all HCOs in Central Orgs. In this beautiful setting, HCO WW can be more able to cope with all Scientology concerns world wide rather than the running of the London office. Messages sent first to London will be forwarded to HCO Saint Hill, but the routing will slow them down. Send everything intended for me or HCO WW to HCO Saint Hill now. L. RON HUBBARD LRH :mp.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 5 CenOCon HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.l HCO POLICY LETTER OF 27 JUNE 1959 INFORMATION AND REASSIGNMENTS FOR HASI AND HCO LONDON On July 10, HCO WW moves to Saint Hill officially. The actual personnel coming to Saint Hill are: Peter Hemery as Executive Communicator HCO WW Norma Webb as HCO Sec WW and HCO Sec Continental UK. Joan Jelinek as HCO Dissemination Sec WW, acting also as HCO Dissemination Sec Cont UK will remain in London for some time, but this department of HCO will also move to Saint Hill eventually. The HCO Tape section will move entirely to HCO Saint Hill, including machines and Tape Library. This leaves an Area Office in London as follows: HCO Area Sec London, Valerie Obin. HCO Area Communicator London, Pat Stedham. All mail and cables received from abroad by HCO Area London should be forwarded unopened and, in case of cables, unreceived, by Area London to HCO Saint Hill. Office space to be used by Area London shall be the reception office to my office and no other. Sec'1 ED will move into Assoc Sec's office and will act also as Sec'l to the Assoc Sec. All files should be sent, complete, to Saint Hill. The Val Doc safe should also be sent to Saint Hill. Also the Gestetner, tapes, tape machines and all furniture now in the HCO Annex. Hemery. The Person responsible for this move to Saint Hill and all arrangements is Peter. The move should be fully complete by July 10. Personnel of HCO not named are transferred to HASI for further appointment by the Asst Assoc Sec with the advices of Roddy Stock. Roddy Stock, needful to keep London smoothed out and to get the area office going, will remain in London for a time and, still HCO Administrator WW, will occupy the physical office of the Association Secretary. The entire L shaped room on the first floor of 35/37 Fitzroy will be vacated. Eventually, when 7 Fitzroy will be given up (a few months yet) the Academy and PE Fdn will move to 35/37 and will occupy the 1st floor L room and the present room of the D of P and the present room where CF is. The D of P and -testing will move to the office across hall from reception. Accounts will move upstairs to 1st floor and occupy the same room with additional registrars. CF will go to present Address Room. All address equipment and books will come to Saint Hill. It will be found, when this is done, we will have adequate space. LRH: mp.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 6 CenOCon HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 2 JULY 1959 CHANGE OF CABLE ADDRESS As from 10th July 1959, when HCO WW moves down to Saint Hill, cables and inland telegrams should be addressed as follows: To HCO WW at Saint Hill: Cables from overseas: "SCIENTOLOGY EAST GRINSTEAD TELEX" Inland telegrams: "SIENTOLOGY EAST GRINSTEAD TELEX" To HCO London: Cables from overseas: "SIENTOLOGY LONDON" Inland telegrams: "SIENTOLOGY LONDON TELEX" If these instructions are followed exactly, all cables and inland telegrams will be delivered promptly by Telex direct wire. NOTES: It is not necessary to add the word TELEX when sending overseas cables to London, but it is necessary to add the word TELEX when sending overseas cables to Saint Hill. To ensure the delivery of inland telegrams both to Saint Hill and London, add the word TELEX. In this case it is not charged for. In the case of cables from overseas to Saint Hill, the indicator TELEX is essential and is charged for as one word. If the word TELEX is omitted, the cable will of course be delivered, but may be delayed through not being delivered by TELEX direct wire facilities. PH:rd [Modified by HCO P/L 19 July 1959, on page 8.] CenOCon Peter Hemery HCO Communicator WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 15 JULY 1959 HCO SAINT HILL CABLE DESIGNATION The cable designation for HCO World Wide at Saint Hill consists of the letters SH. HCO Saint Hill will begin using this designation at once. When replying use the numbering system as usual. PH :ps.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Communicator WW 7 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO WW POLICY LETTER OF 17 JULY 1959 DUTIES AT SAINT HILL. HCO WW. HCO WW was officially inaugurated on July 10th 1959 at Saint Hill Manor, East Grinstead. Its staff consists of the following, whose duties are as stated: HCO SECRETARY WW-Norma Webb This will be the handling of all non-routine lines and also personnel. HCO EXECUTIVE COMMUNICATOR WW-Peter Hemery Creating and running all fixed lines. Requirement of local physical establishment, placing and designation of furniture, allocation of rooms, etc. LRH PERSONAL BUSINESS SECRETARY-Mrs Ruby Shorney Procurement of quarters and local personnel (under requirements of Miss Norma Webb), LRH personal invoicing. LRH TRANSCRIPTION-Mrs Thrupp HCO Purchasing for and design of offices (as required by Mr Peter Hemery). Saint Hill Switchboard Operator; HCO Filing Clerk; HCO Routing and errands; Saint Hill mailing-Mavis Leach. HCO Communicator's Steno, Fixed Lines, HCO addressive mimeoing; HCO Invoicing-Binnie Barry. CenOCon L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 JULY 1959 ADDRESSES FOR HCO SAINT HILL (Modifying HCO Policy Letter of 2 July 1959) The cable and telegram address far HCO WW at Saint Hill is "SIENTOLOGY EAST GRINSTEAD TELEX". The teletypewriter address ('`answer back") is "HCO STHIL EGSTD". The Telex Number is = 8876. The International Telex Number is: "8876 London". The telephone number of HCO WW at Saint Hill is East Grinstead 4786-but please cable, don't telephone. PH :brb. cd en Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 8 Peter Hemery HCO Communicator HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 AUGUST 1959 TELEX TRAFFIC All HCO WW Staff are invited to read the Telex traffic at least once a day, more if possible. The originals of Telex messages both sent and received are always placed in the basket by the Telex machine. In this way, all staff can become acquainted with what is going on, and will gain by becoming interested in the overall picture. PH: brb.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED CenO Peter Hemery HCO Communicator WW HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 AUGUST 1959 HOME ADDRESSES We want to keep at HCO WW a file of home addresses and telephone numbers of all important staff personnel in every organization throughout the world. Important personnel includes HCO Secretaries, Association Secretaries (Organization Secretaries), Department Heads and anyone else considered important enough by an HCO Secretary. It is the responsibility of HCO Secretaries in each organization (or the Association Secretary if there is no HCO Secretary) to see that these addresses and telephone numbers are sent in to HCO WW Saint Hill, East Grinstead, Sussex, [England; and also to see that HCO WW is informed of changes and new personnel. PH:brb.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED Peter Hemery HCO Communicator WW [Note: An updated version of this P/L, issued 22 July 1965, appears in Volume 1, page 54. It changed the second paragraph to read, "Important personnel includes Executive Secretaries and Divisional Secretaries."] 9 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO WW POLICY LETTER OF 22 AUGUST 1959 Distribution: All Staff other hats. HCO WW PROJECTS At this moment I am handling twelve separate projects at Saint Hill in addition to I need and want help on these projects. Therefore, I have listed and assigned them and will give each a work output and financial collection quota. If the persons who assist me in these projects can handle the flaps, the routine and the financial handling and collections involved we can do our work and prosper and can set up and finance further research and facilities. I want you to tighten up the lines in these zones, get snap into the actions to be taken and help me handle these important spheres of my responsibilities. Each project, except Numbers Eleven and Twelve, are independent to a large extent and should be handled with decision and accuracy. We cannot at this stage afford quantities of office staff and Communicators. Therefore each must do his own work with minimal assistance, remembering that the rest of staff is either handling a project or his own hats. (Note-Projects are not necessarily in order of importance.) Saint Hill Project No. One: TECHNICAL. The acquisition and compilation of technical data on Scientology from reports, assessments and bulletins. The vetting of all technical papers and letters. The review of all D of P and Student reports. This project is supervised by Kaye Thomson. Saint Hill Project No. Two: Is to give communication and service to and receive the 1 0% weekly income from HCO Franchise Holders. This project is supervised by Norma Webb. Saint Hill Project No. Three: This is to prepare and sell new books and new tapes to the World in general to be bought directly from HCO. This project is supervised by Mrs. Thrupp. Saint Hill Project No. Four: Consists of research and commercial activity in the field of plant growth and receives data from the research and income from the commercial activity. This project is supervised by Mr. Hall. Saint Hill Project No. Five: Consists of the general sale of books, tapes and E- Meters to HCO Offices, Central Organisations, Franchise Holders and the general public World Wide, and the collection and banking of all such sums whether from the sale of books by HCO WW Book Section or by the sale of books by other HCOs. This project is supervised by Peter Stumbke. Saint Hill Project No. Six: Corporate organization, and continuance. This project consists of supervision of legalities and sale of shares and transfers called Hubbard Communications Office Ltd when formed. This project is to be supervised by Mr. West. Saint Hill Project No. Seven: Magazine preparation, printing and economy of costs, and printing of all leaflets, etc. This project is supervised by Miss Binnie Barrie. Saint Hill Project No. Eight: Collection of Accounts owed HCO from past transactions. This project is supervised by Mary Sue Hubbard. 10 Saint Hill Project No. Nine: Care of all HCO offices, ensuring that they function properly, that they receive their 5% income from Central Orgs, get out their magazines, provide inspection services, submit proper reports to HCO WW and that all special sums or surpluses are transferred to HCO WW Acct and to ensure that such offices have adequate personnel. This project is supervised by Peter Hemery. Saint Hill Project No. Ten: Economy Saint Hill Manor. To ensure that the services, salaries, purchases and expenses of Saint Hill Manor are kept within bounds of income from various sources. To reduce these wherever possible. To see that the budget is balanced. This project is supervised by Martin Leslie. Saint Hill Project No. Eleven: Central Organisations. This is a vitally important project seeing to it that Central Orgs receive proper service, supervision, hats and organization and making sure their 10%s arrive and are banked to HCO WW weekly. This project is supervised by Roddy Stock. Saint Hill Project No. Twelve: Accounting and Banking. The invoicing, accounting and banking of all projects separately is to be done in a manner prescribed. Books are separately invoiced on a second machine but all other invoicing is to be done on one other machine. All disbursements shall be done on a disbursement machine plus cheques. All invoices are to be numbered by projects on the invoice and all disbursements shall be so numbered. The assistance of chartered accountants shall be rendered. This project is supervised by Ruby Shorney in close consultation with Mary Sue Hubbard, Treasurer. Each of these projects is in addition to other duties performed by the individual but it is expected that the individual appointed will be responsible in particular for these projects. These are not "Hats", they are zones of supervision and finance. LRH: iet.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO WW POLICY LETTER OF 27 AUGUST 1959 FINANCIAL ARRANGEMENTS AND DEPOSITS L. RON HUBBARD Deposit LRH 10%s to my personal account at National Provincial Bank in London. Deposit HASI London HCO cheques (10%s 5%s) to HCO Acct in Nat. Prov. Bank in London. Deposit ACC collections in HCO Acct also. Deposits of US dollar cheques, HCO Franchises, to HCO WW Acct in Barclays Bank in East Grinstead. Deposits of all overseas sterling area 10% œ cheques, LA and FCDC 10% cheques to Barclays Bank East Grinstead Scientology Research and Investigation Fund. All Book monies to be deposited to a new Acct (Mrs. Shorney to open this), called "HCO Book Acct", at Barclays Bank in East Grinstead. Pay as follows: All HCO London salaries and the HASI London bankers orders from HCO Acct at National Provincial Bank in London. Pay entirely separate Mariuska and Valerie, their pay to be same as London office. Valerie is to be responsible for collection and deposit of the 10% and 8% weekly and its proper deposit. Put Valerie on as signatory "By Authority of L. Ron Hubbard". Pay all Saint Hill payroll and bills from Barclays Accts, East Grinstead. LRH: brb.rd 11 L. RON HUBBARD Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 SEPTEMBER 1959 SAINT HILL PROJECTS BONUS AND QUOTA SYSTEM All Saint Hill Projects have a quota. At this writing, Sept 5, 1959 this quota system is established only in part. Several projects do not have a quota set as yet for lack of data. As soon as possible each one of these will have a quota. The meaning of the quota and bonus system is as follows: whenever a quota is exceeded even slightly a bonus results for the Project Supervisor and a bonus about one tenth that size is paid to general office and domestic help. This means that if the quotas on the ten projects which are most important were reached then a full bonus would result for each non-supervisor on the staff. The exact size of the bonus is not yet established and will not be until I can work out some of the economics involved. But the system is effective as of Sept 1, 1959. Probably a second pay cheque in the month. The quotas so far established are as follows: Project One: New Books to be collected as to materials by Kaye Thomson and written by myself: œ715 per month. Project Two: HCO Franchise Holders - Norma Webb: œ500 per week and one airmailing to each Franchise Holder, Project Three: Being redeveloped. Unassigned. Project Four: Mr. Hall - Plant Growth Activity: Two completed experiments per month. Quota not established for production. Project Five: Books and Tape Sales-Peter Stumbke: œ220 per week banked. Project Six: Corporate Activity and Share Sales - Mr. Jack West. Quota not yet assigned. Project Seven: Magazine Preparation and Leaflets: Two issues per month. Shares quota with Peter Stumbke. Project Eight: Collection of Past Accounts-Mrs. Hubbard: œ210 per week. Project Nine: Care of other and this HCO Offices-Peter Hemery. Quota not yet assigned. Project Ten: Purchase Order System Economy Sthil - Martin Leslie. Quota not assigned but would be for not exceeding a gross amount in expenses. Project Eleven: Central Organizations Supervision-Mr. Roddy Stock: Quota œ500 per week. Project Twelve: Accounting and Banking-Mrs. Shorney. Quota not assigned. L. RON HUBBARD 12 STHIL HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO WW BULLETIN OF 29 SEPTEMBER 1959 HCO WW FILES NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE Each Project Supervisor is responsible for the files and records of the project. When a file clerk becomes available, the file clerk will do the filing for each project under the direction of the Project Supervisor. The HCO Communicator is responsible for providing space, file cabinets and materials, and remains broadly responsible for seeing that HCO WW files and records are kept in an orderly condition. The HCO Communicator is also responsible for incorporating the old HCO files into the new system as a long term project. PH :iet.rd STHIL All HCO Secs Peter Hemery HCO Communicator WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 OCTOBER 1959 PROJECT SUPERVISORS TRANSFERRED Mary Sue Hubbard (Past Debts) transferred to Project No 2 (Franchise Holders). Norma Webb (Franchise Holders) transferred to Project No 9 (HCO Offices). Peter Hemery (HCO Offices) transferred to Project No 8 (Past Debts). Revised List of Project Supervisors at HCO Saint Hill: Project No 1: Technical and New Books-Kaye Thomson Project No 2: Franchise Holders-Mary Sue Hubbard Project No 3: Blank Project No 4: Plants Saint Hill-Mr. Hall Project No 5: Book Sales-Peter Stumbke Project No 6: Incorporation Activities-Mr. West Project No 7: Magazines-Binnie Barry Project No 8: Past Debts-Peter Hemery Project No 9: HCO Offices-Norma Webb Project No 10: Economy Saint Hill-Martin Leslie Project No 11: Central Orgs-Roddy Stock Project No 12: Accounting-Mrs. Shorney LRH: ph.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 13 L. RON HUBBARD Executive Director STHIL HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 OCTOBER 1959 QUOTA REVISION (Effective date: First Friday in October) Project No. 1: Technical and New Books One new book in MS completed form, ready for delivery to printer. Project No. 2: Franchise Holders œ200 a week for a month's consecutive weeks. Project No. 3: Unassigned Project No. 4: Plants Saint Hill Two completed experiments. œ200 a week for a month's consecutive weeks in market produce. Project No. 5: Book Sales œ200 a week banked from mail order sales for a month's consecutive weeks. Project No. 6: Incorporation Activities One news story per week published. Project No. 7: Magazines Three magazines per month completed for printer. Project No. 8: Past Due Accounts œ100 per week for a month's consecutive weeks. Project No. 9: HCO Offices œ40 per week for a month's consecutive weeks. Project No. 10: Economy Saint Hill œ120 per month all food items. Project No. 11: Central Orgs œ200 per week banked at East Grinstead for a month's consecutive weeks. Project No. 12: Accounting All reports on Saint Hill submitted each week, all monies banked, all bills corrected for payment. LRH: ph.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Executive Director 14 All HCO Offices Assoc Secs & Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 OCTOBER 1959 HCO STHIL APPOINTMENTS (Cancelling all earlier Appointment Letters HCO WW) The following posts are now permanently held at HCO WW: Deputy Executive Director - Mary Sue Hubbard HCO Sec WW-Norma Webb HCO Executive Communicator WW-Peter Hemery HCO Dissemination Secretary WW-Dinah Day HCO Steno-Jennifer Sturges The following Project Supervisors are appointed herewith: Project One-Technical and New Books: Project Two - Franchise Holders: Project Three-Unassigned Project Four-Plants, Sthil: Project Five-Book Sales and Shipping: Project Six-Incorporation Activities: Project Seven-Magazines, PAB Magazine: Project Eight - Past Debts: Project Nine-HCO Offices: Project Ten-Economy Sthil: Project Eleven-Central Orgs: Project Twelve-Accounting: LRH:dd.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Sthil HCO Offices HCO POLICY LETTER OF 21 OCTOBER 1959 STAFF APPOINTMENTS HCO SAINT HILL (Corrects Policy Letter of 19 October 1959) Add to Permanent Staff Appointments HCO Saint Hill: HCO Technical Secretary WW Add to Staff List: Book Administrator LRH :j s.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED Kaye Thomson Mary Sue Hubbard Mr. Hall Dinah Day Peter Hemery Dinah Day Norma Webb Norma Webb Martin Leslie Norma Webb Mary Sue Hubbard L. RON HUBBARD Kaye Thomson. Peter Stumbke. 15 L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 OCTOBER 1959 Sthil ROUTING OF BULLETINS AND POLICY LETTERS A Project Supervisor must see all Bulletins and Policy Letters going to his people first. Then the Project Supervisor must send it on for L. Ron Hubbard's acceptance before it can be sent. LRH:js.we.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED Sthil L. RON HUBBARD Executive Director HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER WW OF 24 OCTOBER 1959 PROGRAMMING All Project Supervisors are creating programmer and are thus endeavouring to bring order into Central Organizations and the Field. In order to really achieve our goals it will be necessary for all Project Supervisors to keep a hat folder containing only the bulletins and policies which they themselves have created and are busy bringing into effect. Each week the HCO Sec will check up and see whether you have achieved what you set out to achieve. Once this has been done, your bulletin will be transferred into your Staff Hat or Technical Hat or whichever hat it should go into. The purpose of this is to take responsibility for our actions. All our policies and directives have been constructive in the past, and the only mistake we have really made and paid for has been not seeing that people carry them out. By taking responsibility we are going to have quick, efficient and effective communication lines. By taking no responsibility we are going to be ineffective and also we will be wasting paper, time and money. All programming data are to be kept in a green folder. NW :js.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 16 HCO Secretary WW Norma Webb HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO Offices Sthil HCO POLICY LETTER OF 27 OCTOBER 1959 HCO WW APPOINTMENTS Cancels Earlier Directives Effective 2 pm October 29, 1959 The following personnel are appointed to HCO WW Sthil Permanent Staff: Deputy Executive Director-Mary Sue Hubbard HCO Secretary WW-Norma Webb HCO Technical Secretary WW-Kaye Thomson HCO Executive Communicator WW-Peter Hemery HCO Dissemination Secretary WW-Dinah Day HCO Steno WW-Jennifer Sturgess HCO Assistant Communicator-Mavis Leach The following project supervisors are appointed herewith: Project One: Research and New Books-Kaye Thomson Project Two: Franchise Holders-Norma Webb Project Three: Unassigned Project Four: Plants Saint Hill-Mr. Hall Project Five: Book Sales-Dinah Day Project Six: Incorporation Activities-Peter Hemery Project Seven: Magazine Make-up and Printing-Dinah Day Project Eight: Past Debts-Mary Sue Hubbard Project Nine: HCO Offices-Norma Webb Project Ten: Economy Saint Hill-Martin Leslie Project Eleven: Central Orgs-Mary Sue Hubbard Project Twelve: Accounting Saint Hill-New Accountant LRH:js.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 17 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 OCTOBER 1959 CenO WW. CenOcon HCO STHIL STAFF Part time permanent staff appointment: Joan Jelinek as HCO Editorial Secretary The post of HCO Dissemination Secretary is vacated at this time. Dinah Day is appointed herewith HCO Leading Steno WW. Saint Hill Project 10 is transferred to Mr. Cookson as Project Supervisor. L. RON HUBBARD LRH :js.pm.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 NOVEMBER 1959 MINUTES Project 11 Supervisor has the right to pass Advisory Council or Advisory Committee Meeting Minutes and Staff Meeting Minutes when he is in full agreement with Minutes passed and when signed "By Authority of L. Ron Hubbard". If Project 11 Supervisor vetoes any Minutes passed, he must get the initials of L. Ron Hubbard or the Deputy Executive Director's initials. MARY SUE HUBBARD for L. RON HUBBARD LRH:js.aap Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 18 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO BULLETIN OF 19 JANUARY 1960 PROJECT REPORT SHEETS NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE Project Supervisors are not now required to send in weekly Income and Disbursement Sheets. LRH:js.rd Sthil HCO Secs Assn Secs Peter Hemery HCO Secretary WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 JANUARY 1960 HCO WW POINTS OF CONCENTRATION A great deal of varied traffic passes through the channels of HCO WW. It will help to know the various importances currently given to HCO WW Activities. HIGHEST PRIORITY Copying and Distributing to HCOs and Central Orgs the Washington January 1960 Congress tapes and HCS tapes. Central Orgs should give Congresses on these. This was the kick-off on the most important programme Scientology ever had and is being received with tremendous enthusiasm everywhere. The nine hours of HCS tapes January 1960 are the most important course tapes ever issued and should be played to HGCs, staff clearing courses and new HCS/B.Scn Courses. HCO WW is losing no time getting these out. They will be 7 1/2 / sec speed tapes suitable for auditorium use. 5th and 6th London and Melbourne ACC tapes can be released generally. 2. Weeding out Franchise holders that show no promise of becoming industrious centres. Encourage all so weeded to become Lifetime Members. Franchise holders doing heavy traffic and heavy remittances to be made into centres. Collection of HCO WW percentages from Central Orgs, Franchise Holders and HCOs and catching up any backlogs. Additional important actions at HCO WW are: (a) Thursday Weekly Bulletins (b) PAB Magazine (c) Central Org Magazine Material (d) Receipt and handling of technical matters and HCO and Central Org reports (e) Internal good Order. Other projects and actions are to be continued but are not of any high priority and can be neglected if they threaten to slow the above points. LRH:js.aap Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 19 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO BULLETIN OF 1 1 APRIL 1960 THE PURPOSE OF HCO WW NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE The purpose of the office staff of HCO WW is to forward my outgoing comm lines as a first fast priority and to cope with incoming lines so that they do not jam my outflow. First priority then is to see that my hand-written or transcribed material goes out, no matter what emergency may be coming in. I have usually handled situations before they become emergencies, providing my outflow lines and directions at the other end are followed. The full outflow line starts with supplies of paper, ink, pens, clean records, tapes and functioning equipment and papers at my desk. This line then goes to typing, mail, or mimeograph. There it is got in distributable form and is expedited out. Part of the line is its receipt point. In the case of orders and instructions to a distant place, HCO WW is to make certain they are followed without flash-backs. In the case of books or articles, these are cared for here as to proofing and accuracy and are then followed through to make sure they arrive. The secondary purpose of the office is handling inflow. This inflow of letters, book orders, problems, is coped with by HCO WW to prevent their stopping the outflow line. This does not mean the inflow lines are not important. They are. Mrs. Hubbard's outflow lines are important, but usually require only telexing or mailing. This office exists to aid and speed a writer's outflow lines. It has no other basic purpose. I am responsible for about one million dollars a year of income around the world. On monetary value only, my outgoing line, the line that keeps this income created, is worthwhile forwarding. This outflow line services the interests of an estimated two million people. Therefore, for humanitarian reasons, it has some importance. You may or may not be interested in the ultimate goals toward which I work, but they are good goals and if anything gets accomplished in certain human spheres, it may be on this line. Therefore, I sincerely request your attention on post and your cooperation on these comments: 2. LRH:js.rd Forward my outflow line; Cope with the inflow line and don't let it stop my writing lines. Handle the problems and despatches, the income and the books as they come in with minimum recourse to me. I'm sorry if this is blunt. However, that's the way it is. 20 L. RON HUBBARD Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 JUNE 1960 NEW STAFF DUTIES As I have noticed far too much traffic being given to Mrs. Hubbardj and as non- essential traffic appears in my lines, the following changes are made to distribute the work load. Peter Cowell will remain in charge of franchises but will assist Mrs. Hubbard on all income matters, invoicing and billing and handle all Mrs. Hubbard's miscellaneous letters ("Dear Mary Sue") and all coordination of her lines and reports and placing her correspondence in folders. Jean Farrer, under the immediate supervision of Peter Cowell, will handle all Org financial reports which must be corrected as they come in and notated for correctness before being sent to Mrs. Hubbard. Jean Farret will also do invoicing and will compute and make out organization bills under the direction of Peter Cowell. Robin Harper will continue to handle all technical reports but will folder these reports and copies of her comments and answers for my daily review via Peter Hemery. Additionally, all technical letters and all letters to myself will be referred to her for action in coordination with Mrs. Thrupp as they apply to local business. Peter Hemery will coordinate all my correspondence including that from Robin before it reaches my trays. He will also assist with disbursement. Peter Hemery will assemble a legal file, with all filings, on every office of whatever kind we have including London, giving all papers, authorities and registrations with all governments. Mavis Leach will do all mail routing, pick up, telex and cable work. Pat, the new junior, will do all enveloping, packeting of mail, keep the mail log and do all switchboard work, under Mavis' supervision. It will be seen that there are two principal lines involved in our office with two smaller volume lines. An understanding of this principle will assist office work. The two main lines are income and disbursement. Mrs. Hubbard is responsible for the income lines. Therefore Peter Cowell should orient these lines and Jean Farrer should do the actual invoicing and compiling of reports and bills. All correspondence concerning income or Mrs. Hubbard and all despatches for her should be routed to Peter Cowell, except as he may direct. No despatches, reports or letters go direct to Mrs. Hubbard. These reach Mrs. Hubbard, if they do, from Peter Cowell's basket in folder form. In short IF IT IS INCOME IT IS MEANT FOR MRS. HUBBARD. IF ANYTHING IS SENT TO MRS. HUBBARD, even local despatches, IT IS ROUTED TO PETER COWELL. The only way Mrs. Hubbard receives despatches, reports, calls is via her assistant Peter Cowell. Peter Cowell may direct certain things, such as invoicing matters, are received from the mail direct to Jean Farrer. But Jean Farrer routes them only to Peter Cowell, or to Book Admin, never to Mrs. Hubbard. On all disbursement matters, bills, letters, pay, bills sheets, bank statements, etc. etc. the routing is not to me but to Peter Hemery always for his orientation or handling 21 and then only to me. He may as he sees fit route some of these to Robin Harper for handling etc. but these are again returned to Peter Hemery before they come to me. All Mrs. Shorney's disbursement vouchers, cheques, cheque requests, etc. are sent to Peter Hemery if intended for me. All technical reports, profiles, letters, intended for me are routed to Robin Harper who cares for them and routes them to me only through Peter Hemery. She also assists Peter Hemery with any legal correspondence or Org despatches as he may see fit. All organizational letters, despatches, reports from HCO or Central Org offices not having to do with income, including all those marked "personal", "confidential" or however, go to Peter Hemery for his handling and at his discretion for forwarding to me or answering by Robin Harper. Here we have two lines, each one covered by three persons. The income line, compiling of bills, invoicing, etc. is covered by Mrs. Hubbard assisted by Peter Cowell and Jean Farrer. The disbursement line, handling all bills, etc is also covered by three persons, myself, Peter Hemery and Robin Harper. Matters pertaining to hat write-ups for Central Orgs, promotional suggestions, franchises, their files and income, all personal contact work done normally by Mrs. Hubbard are also handled by her lines. Matters pertaining to technical research, security, legal and Org management are also handled on my lines and by myself, Peter Hemery and Robin Harper. But since my lines are heaviest in traffic and also have transcription, to my lines we add Jennifer Sturgess, Mrs. Thrupp and Mrs. Mennie for any matters or work assigned to them by Peter Hemery. They come now under the direct work assignment of Peter Hemery and Robin Harper. Mrs. Shorney continues her usual duties since both income and disbursement go more or less through her hands. The book invoicing and book shipment are two additional lines. They are handled without change as before. It is my complete intention that Peter Hemery handle, without referral to me, almost all my traffic on whatever line. I am falling behind in writing and must get out a book. It is also my full intention that Peter Cowell handle almost all Mrs. Hubbard's traffic without referral, to free her to write up the departments of Central Organizations, a task, which, undone, is creating trouble with income and other matters in our activities in England and abroad. It is costing factually, fifty percent of our dissemination and thousands of pounds a month across the world for Mrs. Hubbard and myself to handle traffic and leave other tasks undone. We have been skimping on our real jobs and can use a lot of assistance. The work of Jennifer Sturgess, Mavis, Book Admin and any junior or book clerk remains more or less unchanged except as may be stated above. L. RON HUBBARD 22 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 JULY 1960 WORKING HOURS, OFFICE STAFF The difficulty experienced in coming to work by some office staff causes the following change of working hours: Monday to Friday Saturday LRH :js.rd Sthil 9.00 a.m. to 5.30 p.m. 9.00 a.m. to 12.00 p.m. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 JULY 1960 OFFICE HOURS L. RON HUBBARD Effective immediately, the hours worked by full-time office staff members are changed as follows: Monday to Friday 9.30 a.m. to 5.30 p.m. Saturdays 9.30 a.m. to 12.30 p.m. All full-time office staff are expected to work on Saturday mornings. PH :iet.rd Sthil Peter Hemery HCO Secretary WW for L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 AUGUST 1960 OFFICE HOURS The policy on office hours for full-time office staff is amended as follows: Normally, the hours worked by full-time office staff will be as follows: Monday to Friday-9.30 am to 5.30 pm Saturdays-9.30 am to 12.30 pm Staff members may however take every other Saturday morning off, always provided that half the staff is on duty to keep the office operative. Staff who use their own transport are permitted to work from 9 am to 5 pm provided that they do start at 9 am punctually. LRH :js.rd Issued by: Peter Hemery HCO Secretary WW for L. RON HUBBARD 23 Central Orgs HCOs HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 OCTOBER 1960 HCO APPOINTMENT Valerie Obin is appointed herewith HCO Executive Secretary for England, Scotland, Wales, Ireland and Northern Ireland. She is to give her main attention to wide promotion and to legal matters outside HASI. She is to appoint an HCO Secretary, London, whose duties shall consist primarily of security checks and hat checks and keeping HASI communications running and whose duties shall be contributory to HASI. LRH :js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED CenOCon L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 JANUARY 1962 APPOINTMENTS Robin Hancocks is herewith appointed HCO Continental Secretary for Europe and the UK, and for USA, in addition to his post as HCO Franchise Secretary WW. The Continental HCOs of UK and USA are thus in effect moved to Saint Hill. London. Eleanore Turner is confirmed as HCO Area Secretary in Washington, DC. Joan de Venlle is confirmed as HCO Secretary UK, which includes HCO Area Sec Ken Salmen is confirmed as HCO Area Secretary in Los Angeles. A City Office will be set up in San Diego, California, under Ray Kemp as Org Sec. as soon as financial and other arrangements have been made, and a suitable HCO Area Sec nominated and installed. The new City Office will work in close co-operation with HCO Los Angeles and HCO WW. LRH:sf.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 24 Sthil Info all Orgs Ds of P and Book Admins 3 copies to each Org HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 FEBRUARY 1962 APPOINTMENTS AND TRANSFERS Edgar Watson is transferred herewith to Book Administrator HCO WW, in charge of book and meter supply, sales and distribution. This is a part time appointment. It is most important that book stocks are squared away and made abundant, that meters stay in steady supply and are of excellent quality, and that books shipped to orgs in the past are paid for and that the book income line in addition to and as well as the meter line, is built up over the world. Additional duties to consist of staff auditing and relief instructing. He will at all times be assisted by a shipping clerk. Mary Long is hereby appointed personal secretary to Mary Sue Hubbard and Course Administrator. As personal secretary to Mrs. Hubbard, she will handle Mrs. Hubbard's incoming despatch and mail line, filter it and care for it as directed. As Course Administrator, she will answer mail from applicants, find quarters for students and assist the Course Supervisor and Instructors. Her office will be in the ground floor typing room. Fred Hare, on arrival, is appointed Temporary Director of Accounts under training. Philip Quirino, as of 19 February 1962, is appointed Staff Auditor and Acting Technical Secretary HCO WW. LRH:sf.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED Central Orgs Franchise L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 FEBRUARY 1962 APPOINTMENT Edgar Watson is herewith appointed HCO Technical Materiel Secretary WW. This post includes Book Administration WW as well as the testing and supply of E- Meters, and the administration of all matters pertaining thereto. LRH:jw.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 25 All orgs HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 MARCH 1962 APPOINTMENTS & TRANSFERS (Amends previous directives) Robin Hancocks is relieved of duty as HCO WW Franchise Secretary and HCO Course. This is part of a Classification Programme for Saint Hill personnel. He will not be returned to these posts but to Instruction after training. Fred Hare is temporarily appointed to Franchise Secretary and HCO Continental Secretary, UK. There will be some shift of Saint Hill personnel amongst such posts from time to time to permit Classification training of all qualified auditors on HCO WW Saint Hill Staff. So write the post not the person. Eleanore Turner is re-appointed herewith HCO Continental Secretary, US, in addition to HCO Senior Area Secretary, Washington, DC, and is commended for her excellent work in Washington, DC. The following summarizes these and other recent changes in HCO Personnel. HCO WW. Accounts (Income): Fred Hare. Temp HCO Franchise Secretary WW:Fred Hare. Temp HCO Continental Secretary UK:Fred Hare. HCO Technical Materiel Secretary WW:Edgar Watson. HCO Book Administrator WW: Edgar Watson. HCO DC: HCO Continental Secretary US:Eleanore Turner. HCO Senior Area Secretary US:Eleanore Turner. HCO Melbourne. HCO Area Secretary: Cathy Gogerly. LRH : jw.rd Copyrighted (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED Sthil All Orgs L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 MARCH 1962 APPOINTMENT H. Parkhouse is appointed herewith to the office of Treasurer for HASI Inc and its division HCO. This is an additional duty of executive status. He is to care for all tax matters and accountings and filings at HCO WW, HASI and HCO London and all other organizations. This step is preliminary to transfer of properties to HCO Ltd and HASI Ltd. which transfer cannot take place by Arizona law until HASI Ltd London is declared non-profit by Inland Revenue. LRH: jw.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Trustee for Transfer HASI Inc 26 Sthil CenOCon HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 FEBRUARY 1963 DEPUTY HCO WW EXECUTIVE SECRETARY Robin Hancocks is appointed Deputy HCO WW Executive Secretary. In the absence of or unavailability of the HCO WW Executive Secretary, the Deputy HCO WW Executive Secretary has full authority to act in his place. LRH :dr.rd Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, S.ussex Only to: HCO ContinentalHCO POLICY LETTER OF 14 JANUARY 1964 Secretaries HCO Executive Secretaries Assn/Org Secretaries (No further distribution) FUTURE CONTINENTAL OFFICER STATUS L. RON HUBBARD The HCO Continental Secretary and the Continental Director of all areas shall, after I st September 1964, and until specifically then informed otherwise, be the senior HCO Area Sec and senior Assn/Org Sec of the Continental Area. Unless advised to the contrary on or about 1 st September 1964, these offices shall not exist as offices separate from the persons of the senior HCO Area Sec and senior Assn/Org Sec of the continent's Central Organization. The title will however be retained. Until 1st September 1964 present status will remain unchanged barring emergencies. The entire reason for this action is financial. The offices of HCO Continental Sec and Continental Director exist mainly to increase Scientology activity and income in a Continental Area and where this is not the whole concentration of such officers, as witnessed by the balance sheets, the supernumerary status of a separate HCO Continental Secretary or Continental Director cannot be afforded by that Continental Area. In Continental Areas which are booming the increased activity demands the separate character of these highest Continental offices. But where income is not increasing, the offices become too great a burden financially on a Continental Area. Between now and 1st September 1964 all org balance sheets will be carefully watched for increase and in those areas where the increase warrants it the separate status will be retained and where the area has not greatly increased the officers now holding the posts will revert to the senior HCO Area Sec and senior Assn/Org Sec of the area or the posts will be otherwise filled. This is not intended as a criticism of current activity but only a calm forecast of the reality of the situation. As I can, by administrative actions alone in any Central Org. as its Assn/Org Sec. boom its income, I expect my leading officers in any continent to be able to do likewise in all orgs under their control. LRH:jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 27 Saint Hill staff only HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 MARCH 1963 STAFF PERSONNEL ALLOWANCE SAINT HILL The following is published as the allowed staff for Saint Hill: Office HCO Secretary WW HCO [Franchise Secretary WW HCO Technical Materiel Secretary, plus one helper Accounts, Disbursement Accounts, Income Accounts, Ledger (part time) Treasurer (part time) One full time HCO Communicator/Mail/Telex (plus one part time possibly to help with PAB mailings, etc) Mimeo-two full time (part time can help with "bulges") (Mimeo also helps with correspondence, filing, etc.) Materiel and Purchasing (part time). Domestic One full time cleaner, one part time (for offices) Laundress (part time) Cook Nanny or home help for children Tutor for children Outside Head Gardener: two assistants. Maintenance man: one assistant. Estate Bricklayer: one assistant. Driver and vehicles. Course Course Secretary Course Administrator (also Secretary Mary Sue Hubbard) Theory Supervisor Practical Supervisor Auditing Supervisor LRH:jw.rd Copyright (c) 1963 by L. Ron Hubbard All RIGHTS RESERVED L. RON HUBBARD 28 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 JANUARY 1964 SCIENTOLOGY LIBRARY AND RESEARCH LTD EFFECTIVE ON RECEIPT Anton James and Roger Biddell are appointed herewith Scientology Library and Research personnel, under the direction of Reg Sharpe, Research Secretary and Technical Director. They are to accomplish between them the following actions: 1. Data Collection, Rapid Assembly, storage and safeguarding of all Scientology technical materials, a copy of each book, all tapes, transcriptions of tapes, manuscripts, articles, HCO Bulletins, notes, notebooks of students that have been published on ACCs, papers and any other material of whatever kind that gives Scientology technical data. This material is to be so stored as to be available for cataloguing and so as to be of immediate use as needed. Great care should be taken to preserve it against dust, moisture, damage, accidental loss by "lending". The purpose here is to create a master library for research and compilation purposes only, not for lending or other use. Insofar as possible original materials will be incorporated such as hand-written manuscripts, original copies of tapes (masters), etc. Adequate space must be provided regardless of what other materials have to be stored outside the Manor. Adequate shelving and cabinets have a high priority. TAPE COPYING They are to care for Tape copying, all tape equipment, microphones, recorders, etc. allotted to SLR. All needful tape copies are to be made promptly for shipment to proper authorised destinations. The care and preservation of equipment is their full responsibility. COMPILATIONS WORK Immediate Crash Programme value is to be given to them on any compilation of new publications. They will give all possible assistance to Mary Sue Hubbard on the assembly or construction of materials for early publication. The construction or lettering of charts, assembly of dummies for paste-up, collection of pictures or photostats for use shall receive their most instant attention and amongst all their activities this has the highest priority. After such compilation, the work is passed to Joan Jelinek for make-up and design and thence to Edgar for printing. Scientology Library and Research has the purpose of collecting, safeguarding and preserving all Scientology materials, and while safeguarding the originals compiling from such new work and preparing it for direct dissemination as on tapes or designing and printing as in the case of written work. It is a full intention that SLR shall provide a flood of new publications and compilations to assist the dissemination of Scientology. LRH:jw.vmm.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 29 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 JANUARY 1964 Sthil HCO (WOO) LTD CENTRAL ORG ACTIVITIES It should be the primary concern of HCO (WOO) Ltd to increase the dissemination, activities and income of all organizations on a crash programme basis. This should be done by: 1. Stressing recent policy letters on Org functions. 2. Compilation of "The Association/Organization Secretary's Org Rudiments" from recent policy letters. 3. Reissue of org ruds of the HCO Area Sec rewritten. A Adjustment of personnel ailing orgs Hammering the Continental Directors to take interest in other orgs and proportionalizing their pay as so much of it from each org at that org's units, i.e. 25 units from each org at that org's pay scale, regardless of the 100%. 5. 7. 6. Demanding long range advance notice by HCOs to the field of coming functions and no more of this 30 day notice of a tape play. Get a year's schedule of special events ahead and published and then boomed 90 days in advance of each one. Make a lowered income week subject of a cable to Cont Director. 8. Change the post of Tech Dir to Organization Case Supervisor for HGC and Academy with the purposes given to SHSBC Case Supervisor and abolish post of Technical Director. Specify the appointment must be given only to a person who has himself a fine record of case results from his or her own auditing. The person does not do anything but see that every student and every HGC pc gets his case cracked thoroughly with resultant high reality on Scientology. Regulation: No student must be classified or raised in Classification whose case has not been cracked and who has not gotten better in his classification level. Any classification application must have the statement on it that the applicant's case has been markedly improved and that the person knows it, signed by the Organization Case Supervisor, before HCO may issue a Classification or a higher classification. Only in the case of Class One is a field auditor's statement to this effect acceptable but even then it must be signed by the training auditor as "Case unmistakably improved and applicant is fully aware of it." The Technical Council then heads up the Tech Division. The Case Supervisor is part of it. 9. A lowering state of book sales is to be a point of indication of a failing org and must be watched. 10. Failure of an org to grow or failure of a Continental Area to develop new offices is considered as an adequate reason for personnel shifts. It is the duty of HCO (WOO) Ltd to boom Central Orgs and offices, using standard alert means for doing so as well as the above. LRH:jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 30 L. RON HUBBARD Sthil Instructors Students 1. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 FEBRUARY 1964 HCO (WOO) LTD HCO (STHIL) LTD SCIENTOLOGY LIBRARY & RESEARCH, LTD REGULATIONS GENERAL Anyone receiving orders from the Executive Director shall consider that the orders are directed to himself or herself personally and unless otherwise directed may not delegate the execution of the Executive Director's orders. All orders, therefore, are conceived to be personally directed for personal execution by the recipient unless the order itself states it may or should be delegated. 2. Flagrant disregard of the Executive Director's policies or orders can result in the convening of a Committee of Evidence on that person. The person receiving the order is held responsible for its execution. 3. If there is question concerning an assignment the procedure is to carry out the order or begin its execution before querying or requesting alteration. 4. Absence from post for illness or any other reason including processing must become the subject of a report to the Executive Director regardless of the action of the person in charge of that activity. 5. The head of a corporation unit has the power to engage or dismiss personnel or excuse them from post. All such actions, however, must be the subject of a routine despatch to the Executive Director. Intervention will only occur in instances of under-staffing, over- staffing or apparent injustice. 6. The orders of a corporation supervisor or head of department to his own personnel are final. Appeal may be made to the Executive Director only in matters of design, reduction of wage or dismissal. 7. The Executive Director has the right to intervene in matters of design, technology, finance, promotion and efficiency and may do so in any area or corporation that is not being effective or solvent. It is otherwise the intention of the Executive Director not to interfere beyond broad policy or planning with corporations or departments. 8. Anyone found to be attempting to reduce the effectiveness of the policies or instructions of the Executive Director or a corporation head or department head by knowingly contrary advices or interpretations which tend to render the policies or instructions null and void or appear unwise may become subject to a Committee of Evidence. 9. The Convening Authority of all Committees of Evidence for this area is the Executive Director, and he may do so on the application of the corporation manager or on his own cognizance. COURSE 1. No Course student may be used for giving assists to any Saint Hill staff of any corporation or members of the public. 31 2. No student may be used to give ARC Break Assessments or assists on another student who is not his or her assigned preclean Any auditing received by a student must be from that student's assigned auditor. Exception, instructors or qualified Saint Hill staff members may audit students. 3. No student may be audited above his classification level. Classification Policies are in full force on course. The only persons who may be audited above their formally assigned Class level are Founding Scientologists and these may only be audited up to Class IV with the reservation that the processes must fit the case. 4. Two levels of processing may not be combined, i.e., Class 0 process run with Class III commands. 5. Students are to be moved forward through units in accordance with their check sheets only and no opinion is to be interjected to prevent such progress that is contrary to check sheet evidence. In short, if a student's check sheets call for his progressing forward no instructor may by opinion only restrain his being moved up. 6. A student may not be retrogressed in units. If a student has attained X2 for example he or she may not be returned to W or X1. Additional special check sheets may however be given a student in any unit which must be completed before progressing to the next unit or division thereof. 7. No student may be instructed contrary to existing technology or advised to do anything except standard technology. 8. No student may be accepted on course unless they personally desired to be here. LRH :jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED CenOCon L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 MARCH 1964 SCIENTOLOGY ORGANIZATIONS COMMUNICATIONS SYSTEM: DISPATCHES (Adds to HCO Policy Letter of Dec 13, 1962) Add to the paragraph on Colour Flash System for Dispatches and Letters: Grey Paper-All internal dispatches between personnel of HCO (St. Hill) Ltd. Violet Paper-All dispatches between personnel of Scientology Library and Research Ltd. and all dispatches to other Orgs' personnel from S.L.R. Ltd. LRH:gl.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 32 L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 AUGUST AD15 Gen Non Remimeo The Executive Division is Division 7. EXECUTIVE DIVISION The LRH Communicator is in charge of the Division. It consists of three departments. The first department is the Office of LRH Department 21. It is in the charge of the LRH Personal Secretary. The second department is the Office of the HCO Executive Secretary, Department 20. It is in the charge of the HCO Exec Sec Coordinator. The third department is the Office of the Organization Executive Secretary, Department 19. It is in the charge of the Org Exec Sec Coordinator. THE OFFICE OF LRH PURPOSE The purpose of the Office of LRH is: "To direct, authorize and organize Scientology and its organizations and to ensure the forward progress of all." All orders, rules, regulations, policies and routes are designed to forward only this purpose and so no order, rule, regulation, policy or route may be issued or followed that denies this basic purpose. The principal sections are the Council Section, LRH Personal Concerns Section, Design and Planning Section, Files Section, Authority to Issue Section, Signature Section, Construction Section, and the Household Section. This office and these sections are represented in every Scientology organization. In this office are held the Council meetings consisting of LRH, usually by proxy, the HCO Exec Sec and the Org Exec Sec. The Council advises actions based on the reports of the Divisional Adcomms which council actions, when not already covered by blanket policy, must be referred to LRH in person via his Area Communicator before such minutes are valid. LRH as Executive Director may however issue orders not passed upon by the Council or contrary to their vote, as the org council is itself advisory and is an assistant in an advisory capacity to the Board of Directors at Saint Hill. Through this office and its activities, the Executive Director directs and controls each organization in accordance with the above purpose. In very small orgs these functions, aside from the Council Section, are taken over by the HCO Area Sec as LRH Communicator. 34 THE OFFICE OF THE HCO EXEC SEC The primary purpose of the Office of the HCO Exec Sec is: "To help Ron keep HCO and the organization there and make them and the policies, technology and service of Scientology well known." As all orders, rules, regulations, policies and routes for this office exist to further this purpose, no order, rule, regulation, policy or route may be made or used to interfere with this purpose. In the person of the HCO Executive Secretary, this office controls the two divisions of HCO, and controls the routing and handling of despatches and persons throughout the org and HCO, and all personnel of HCO and the Org. THE HCO PORTION The first two divisions of the entire organization are the HCO Divisions. This is known as the HCO Portion of the organization. THE OFFICE OF THE ORG EXEC SEC The Office of the Organization Executive Secretary has as its purpose: "To help Ron keep the organization solvent and producing and to make Scientology well known everywhere." As all orders, rules, regulations, policies and routes exist to further this purpose, no rule, order, regulation or policy may be made or used to interfere with this purpose. This Office in the person of the Org Exec Sec. directs and controls the four divisions of the Org. The primary action of the Org Portion of the entire organization is to handle whatever is routed and so produce results, and in its 6th Division Distribution, as well as the other three, to make Scientology broadly known and well thought of everywhere by changing personal and social conditions. It will be noted that the keynotes of the Executive Division are: 1. Authorization and broad direction lies with the Office of LRH. 2. Existence of the entire organization lies with the Office of the HCO Exec Sec. 3. The Conditions of people and society are handled and changed by the Office of the Org Exec Sec. L. RON HUBBARD LRH: mh.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 35 Gen Non- Remimeo All Hats Int Exec Div HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 DECEMBER 1965 ORGANIZATION OF THE INT EXEC DIVISION STATISTICS OF THE INTERNATIONAL EXECUTIVE DIVISION What is a statistic? A statistic is a number or amount compared to an earlier number or amount of the same thing. Statistics refer to the quantity of work done or the value of it in money. A down statistic means that the current number is less than it was. An up statistic means the current number is more than it was. We operate on statistics. These show whether or not a staff member or group is working or not working as the work produces the statistic. If he doesn't work effectively the statistic inevitably goes down. If he works effectively the statistic goes up. NEGATIVE STATISTICS-Some things go up in statistic when they are bad (like car accidents). However we are not using negative statistics. We only use things that mean good where they go up or mean bad where they go down. One then is valued in the group because of the rise and fall of the statistics for which he is responsible. The organization of the division is arranged to compare with the statistics of Scientology Orgs and their divisions. There are seven divisions in a Scientology Org. These are: 1. HCO Division. HCO Dissemination Division. 3. Org Division. 4. Technical Division. 5. Qualification Division. 6. Distribution Division. 7. Executive Division. For each one of these there is an International Executive Division Section. follows: These sections advise and supervise the comparable divisions all over the world as OFFICE OF LRH WW contains: (a) The Advisory Council WW 36 (b) The LRH Communicator Advisor WW (e) Office of LRH production activities and staffs, (sine, book writing, magazine articles writing, photography, research, hats, policy writing, etc.) (d) Estate Section (e) (f) Household Section Office of LRH Personal Secretary OFFICE OF THE HCO EXEC SEC WW (a) HCO Advisor WW (b) Dissemination Advisor WW (c) Secretarial Assistance for the HCO Exec Sec WW OFFICE OF THE ORG EXEC SEC WW (a) Organization Advisor WW (b) Technical Advisor WW (c) Qualifications Advisor WW (d) Distribution Advisor WW (e) Secretarial Assistance for the Org Exec Sec WW All functions of the Int Exec Division are organized within the above framework. It has its own org board independent of the Saint Hill Org which, to the Int Exee Div. is another organization. STATISTICS-The statistic for the whole Int Exec Div is the gross income of all Scientology orgs in the world combined (but not all franchise holders or field auditors also). The statistics for the Advisory Sections are: HCO ADVISOR and SECTION-The two HCO gross divisional statistics of all HCO Divs in the world combined. DISSEM ADVISOR and SECTION-The gross divisional statistics of all Dissem Divs in the world combined. ORG ADVISOR and SECTION-The gross divisional statistics of all Org divisions in the world combined. TECHNICAL ADVISOR and SECTION-The gross divisional statistics of all Tech Divs in the world combined. QUALIFICATIONS ADVISOR and SECTION-The gross divisional statistics of all Qual Divs in the world combined. DISTRIBUTION ADVISOR and SECTION-The gross divisional statistics of all Dist Divs in the world combined. 37 EXECUTIVES-Each of the three Offices of the Int Exec Div is handled by a Co-ordinator instead of a director as in the case of divisional departments, comparable to Director rank. The Advisors are Officers. Heads of units are "In Charge". EXECUTIVE STATISTICS-The statistics of Advisors are named above. There are statistics for all executives higher than advisors. These are: LRH-Books and articles written, films, tapes, policy letters, HCO Bs, Sec Eds. Items are given different numerical values. These are combined into one figure weekly count. Statistics of the production section are similarly assigned. HCO EXEC SEC WW-One figure, being the arbitrary add up of the four figures of the two Advisory Sections of that office (HCO & Dissem). ORG SEC WW-One figure, being the arbitrary add up of the eight figures of the four Advisory Sections of that office. LRH COMMUNICATOR WW-The gross income of the Int Exec Division itself irrespective of the gross income of other orgs. THE CO-ORDINATOR OF THE OFFICE OF LRH-The combined statistic of the Office of LRH Sections. THE CO-ORDINATOR OF THE OFFICE OF THE HCO EXEC SEC WW-A ratio of the number of staff in the division over the gross income of the division. THE CO-ORDINATOR OF THE OFFICE OF THE ORG EXEC SEC-A ratio of the expenditures of the division over the income of the division. THE OFFICE OF LRH PRODUCTION OFFICER-The numbered items as per LRH statistic actually handed over to Dissem Divisions or distributors to be published or issued. THE HOUSEHOLD OFFICER-The LRH Statistic as above. THE ESTATE MANAGER-A ratio between the materiel expenditures of all kinds, salaries and contracts in the section and the professionally estimated gross income of the Saint Hill organization. Other staff members have statistics as set by their immediate superiors. LRH:emp.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD [Note: The last sentence in "Advisory Sections" has been amended from "Heads of units or 'In Charge'" to "Heads of units are 'In Charge' " per HCO P/L 8 February 1966.] WW DIVISION The original composition of the WW Division was the realization that for lack of a central operating or governing body in operation all of these various orgs were more or less adrift. They couldn't in actual fact function without particularly good coordination from a central org. So the WW Division was formed. [Excerpted from HCO P/L 31 January 1966, Compilations Section, Department 21, Office of LRH (A Conference held at Saint Hill by LRH on 19 January 1966), Volume 2, page 113. 38 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 JANUARY 1966 Issue II DIVISION 7 INTERNATIONAL EXECUTIVE DIVISION OFFICES OF THE HCO EXEC SEC AND ORG EXEC SEC DESCRIBED The organization of this division is modified as follows: L. RON HUBBARD Executive Director _ Div 7 Secretary Div 7 Communicator | SOURCE EXISTENCE CONDITIONS l Office of LRH LRH Communicator LRH Personal Aide Co-ordinator of the Office of LRH Keeper of Tech AdCouncil Compilations Section LRH Ethics Authority Design & Planning Section Photo Section Office of the HCO Exec Sec Personal Sec to the HCO Exec Sec HCO Area Advisor HCO Dissem Advisor Office of the Org Exec Sec Personal Sec to the Org Exec Sec Org Div Advisor Tech Div Advisor Qual Div Advisor Dist Div Advisor This chart serves for all orgs. The posts are filled completely only in WW and are to be filled as orgs expand. DIV 7 SECRETARY This new post is the Secretary who cares for the personnel, communications and administration and quarters of the Executive Division. The Division Seven Secretary is called just that as any other title is in conflict with the offices of the division. This secretary holds an Executive Division AdComm. This is junior to the AdCouncil and is on a par with other division AdComms. The rank of this secretary is the same as all other division secretaries and in privilege is just below that of the HCO Area Sec. who is the first secretary of the organization in privilege and precedence. The Div 7 Sec never issues orders to other divisions and has no authority to do so. 39 CO-ORDINATORS The 3 offices of the Executive Division are headed by Co-ordinators rather than directors as in other divisions. They have the rank and privileges of directors of departments. Co-ordinators manage the activities and personnel of the office. The Executive Secretaries have first authority in their own offices of course. In Chain of Command the Exec Sec forwards all office administrative matters for his or her office through the Co-ordinator. Administrative matters means personnel arrangements, supervision and duties of personnel in that office and execution of tasks assigned. The Exec Secretaries do not forward HCO and org affairs through the Co-ordinators or the Div 7 Secretary but through Advisors. ADVISORS The Executive Secretaries have one advisor for each of his or her divisions who operate as liaison officers. An Advisor has the rank of Officer. In administrative matters related to the office only the Advisor is under the orders of the Co-ordinator of the office. An Advisor may only sign letters as "for the HCO Exec Secretary" or "for the Org Exec Secretary" and may not sign any communication or letter with only his own name. To do so would create a by-pass of the Exec Sec and unmock the office. The Advisor receives and handles all materials relating to the division type he is appointed to. The Advisor advises the Exec Sec. not the Division he is in liaison with and issues no orders with his own authority and uses only the authority of the Exec Sec even in conversation or letters. He must be given express orders to issue by the Exec Sec even though he in fact writes them. An Advisor is really an aide to the Exec Sec for the Division he is appointed to advise upon. An Advisor should implement the orders of the Exec Sec and the Advisory Council and only as those orders apply to his type of division. The Advisor is there to lighten the Exec Sec's burden in all possible ways as they relate to the area of responsibility for which the Advisor is named. The Exec Sec usually seeks the advice of an Advisor before handling a situation in that Advisor's type of division but is in no way bound to take it, whereas the Advisor is bound to issue and get executed any orders expressly given by the Exec Sec. GENERAL STAFF MEMBERS Other posts in the Executive Division are held by general staff members. The Office of LRH is covered in another Policy Letter. LRH :ml.rd copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD [Modified and extended by HCO P/L 21 January 1966 on page 41. ] 40 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 JANUARY 1966 EXECUTIVE DIVISION (Modifies and extends the HCO Policy Letter of 20 January 1966 concerning the Executive Div Organization Chart) COMMUNICATORS (EXEC SEC) (With data on AdCouncils) The title Advisory where used as a helper to an Exec Sec is changed to "(HCO or Org.) Exec Sec Communicator for (division represented)". This title has the rank and privileges of a Secretary in his own org and in a junior org to the one appointed, the privileges of an Executive Secretary. The purpose of the post is: TO COMMUNICATE FOR THE EXECUTIVE SECRETARY AND HELP WITH THAT OFFICIAL'S PURPOSE BY COMMUNICATING ON MATTERS AND/OR HANDLING THEM RELATING TO THE TYPE OF DIVISION REPRESENTED AND TO BE RESPONSIBLE TO THE EXECUTIVE SECRETARY FOR THAT TYPE OF DIVISION AND TO BE RESPONSIBLE TO THE EXECUTIVE SECRETARY FOR THAT GROSS DIVISIONAL STATISTIC. Only in the International Division or in an org having 250 staff members or more would this post be filled. OIC The Exec Sec Communicator for a type of division receives copies of the graph or graphs relating to the type of division he or she communicates with as soon as they are made up for the week by OIC. Graphs of the other divisions may be furnished by OIC option. For example at WW, copies of the HCO Area Graph for each org would be copied and sent to the Exec Sec Communicator for HCO Area Divisions. DESPATCHES All despatches received in the International Exec Div to the Executive Secretary for a type of division are routed to the Exec Sec Communicator for that type of Division, and in an org having 250 or more staff members with no junior orgs, all despatches from the Secretary of a division are sent to the Executive Secretary's Communicator for that division. All despatches from a type of division or a division are answered by the Communicator and signed by or for the Communicator's Exec Sec at the Exec Sec's option. Full Title HCO Executive Secretary's Communicator for HCO (place) TITLES Short Title ES Comm HCO (place by telex code) HCO Executive Secretary's Communicator ES Comm Dissem (place by telex code) for Dissemination (place) Organization Executive Secretary Communicator for Organization (place in full) ES Comm Org (place by telex code) 41 Organization Executive Secretary Communicator for Technical (place in full) Organization Executive Secretary's Communicator for Qualifications (place in full) Organization Executive Secretary's Communicator for Distribution (place in full) Example: ES Comm Tech (place by telex code) ES Comm Qual (place by telex code) ES Comm Dist (place by telex code) Richard Roe, Organization Executive Secretary, Communicator for Organizations (Oakland) Dick, ES Comm Org (Ok) ADVISORY COUNCIL ROLE A Communicator has no Advisory Council seat. In the prolonged absence of an Executive Secretary the first Divisional Secretary acts as the deputy of the Exec Sec absent in the Advisory Council. The HCO Area Sec is the first deputy for the HCO Exec Sec and the Org Sec is the first deputy for the Org Exec Sec in the event of prolonged absence. The ES Communicators do not act as deputies. At an Advisory Council meeting the ES Communicators attend but are seated together at a distance from the Executive Secretaries and may not speak or comment unless directly called upon for a report or for assistance. No ES Communicator may act as the secretary for the meetings to take its notes and minutes-this task must be done by the Division 7 Secretary. The LRH Communicator is also present, seated away from the ES Communicators and nearest the table of the Exec Secs, but has no voice in the meeting except when called upon for policy letters or Sec Eds. The full original graphs are sent directly to the AdCouncil by OIC. In an org with 250 or more staff members and no junior org the AdCouncil takes up each graph on its own and may call for a report from the Communicator representing that division and may even call up the Secretary of the Division for information by sending the Communicator for the Secretary. At WW, the AdCouncil is furnished with all graphs of all orgs and with the WW combined graphs for all orgs for each type of division. The Executive Secretaries' inspection is of the WW combined graph. This is noted as up or down. Then the ES Communicator for that type of Division is called upon to note any effluences, danger or no reports from individual orgs and to explain what he or she has told or heard from the Executive Secretary in the outer org concerning the state of the graph. It should be noted that a combined WW graph that is good may contain an org that is doing badly in that type of division and vice versa. The AdCouncil (WW or Area) then corrects or enforces the Communicator actions for each org for that type of division. and issue. The LRH Communicator is seven the wording of the appropriate Sec Ed. for OK As Keeper of the Seals and Signature, the LRH Communicator may then order the Sec Ed issued IF NOT CONTRARY TO POLICY. If the order seems contrary to policy the LRH Communicator must despatch the Office of LRH WW by fastest means for authority to issue the Sec Ed or refuse it, giving the pertinent data. At WW, the prime concern of the Advisory Council is the competence of Executive Secretaries of other orgs in keeping their divisions going well. In area orgs the concern of the Advisory Council is the competence of Divisional Secretaries in keeping their Divisions going well. ALL actions are taken only on statistics. No rumour or opinion may be accepted as a reason for the assignment of conditions to anyone or anything. The statistics are up or down and to what degree or trend over a longer period decides it. 42 statistic. The LRH Communicator may not issue Sec Eds contrary to the condition of the Misdemeanors and crimes are the subject of Ethics, not the Advisory Council. If a danger condition is assigned, then of course the formula of that condition must be followed. Sec Eds contrary to condition formulas must be refused. ES Communicators may not request or advise the issue of Sec Eds to the LRH Communicator. ES Communicators may suggest Sec Eds to the Exec Sec of his or her own office or bring them already written to the Advisory Council meeting but may not offer them unless asked. ES Communicators may be ordered to write up Sec Ed paragraphs on their own type of division before the Advisory Council and place them with the papers before the Executive Secretaries. An ES Communicator is judged, like the Division's Secretary, by the graph of the gross divisional statistic of that division, except at WW where the combined graph of a type of division is the graph of the ES Communicator. Any condition may be assigned to a Communicator himself but only on the basis of the graphs as in the paragraph above. If the Advisory Council or an ES Communicator proposes a Danger Condition which is not visible in the statistics of that portion or if an Emergency is assigned to a portion in affluence, the LRH Communicator must cable or report to the LRH Communicator WW at once whether the condition was assigned or not. Proposal is sufficient. CONDUCT OF ES COMMUNICATORS IN AREA ORGS An ES Communicator may in his own org (not WW) work with the secretary of his type of division giving advice based on policy, Sec Eds and orders, but he may not order the secretary's personnel or handle the secretary's own despatch line unless a danger condition is assigned that division. By approaching his Exec Sec. an ES Communicator may insist on a danger condition or an emergency but only on the statistic and on nothing else. If the statistic is bad and if the ES Communicator is doing the Secretary's work on by-pass of the Secretary a danger condition must be assigned by the Exec Sec on the ES Communicator's request. A Secretary may file a job endangerment Ethics report on an ES Communicator who requests, or an Exec Sec who assigns, emergency or danger condition not shown in statistics. DIVISION SEVENS The Seventh Division and the Division 7 Secretary is cared for by the HCO Exec Sec Communicator. At WW the Seventh Divisions of all orgs are under the HCO Exec Sec Communicator WW who communicates to the HCO Exec Secs of the orgs about them. CONDUCT OF AN ES COMMUNICATOR WW An ES Communicator WW in the Int Exec Division, having no org. may not work with the secretary of his type of Division at Saint Hill as above or with the secretaries of other orgs as this is a by-pass. When visiting other orgs an ES Communicator WW may not give orders to a secretary but only to the Exec Sec of that org comparable to his post and only on the subject of his type of division. These orders are given in writing and a copy is always sent to the ES Communicator's own Exec Sec WW by swift means such as airmail or cable when urgent. 43 ES Communicators WW away from the Int Exec Division and in another org may not telephone their Executive Secretary but must cable, and may cable from outside the org at WW expense if the situation warrants it. Travel and living expenses of an ES Communicator WW are paid by the org to be visited or the travel only apportioned to several orgs if on the same continent, as such visits would result in greater income for the org visited which would not be recompensed by administrative 10%s. Further, currency exchange laws make this an easier procedure. An ES Communicator WW may not accept fees or costly gifts but may accept tokens of appreciation or souvenirs. All such must be reported to the HCO Exec Sec WW on the ES Communicator WW's return and a list of what was expended upon the ES Communicator WW by the org visited (excepting only casual lunches or treats) must be given to the Treasurer, WW. ES Communicators WW may appear at and address congresses and gatherings but if so a reasonable lecture fee is paid to the Int Org Division for it. ABSENT ES COMMUNICATORS WW An absent ES Communicator WW has his post covered for him at WW by a Deputy ES Communicator WW temporarily posted for a term of his absence if prolonged to more than 3 days. INTENTION It is the intention of this policy letter to prevent the lines of an Exec Sec from jamming as Scientology expands. Therefore it is a prime concern of an ES Communicator to care for all routine traffic of his org's division to the Exec Sec or at WW for all such divisions in the world. An ES Communicator must not habitually bring a body or talk with his Exec Sec and should depart at once after he has received verbal orders as any Exec Sec time he consumes is contrary to the reason for his post. CONFERENCES An Exec Sec may have in his or her ES Communicators for a conference or employ his or her ES Communicators in any fashion on Scientology business. But an Exec Sec conference with ES Communicator has no force of orders outside the province of that Exec Sec. The Advisory Council alone may issue orders of a valid nature binding on the org in general. Conferences may not be substituted for Advisory Council meetings. If a conference is held it should be to determine what to do about a situation, not to act as a legal body. None of this applies when a danger condition exists in an Exec Sec's divisions. Then orders may be issued in conference. In a conference with ES Communicators there is no voting or minutes. ETHICS An ES Communicator is a valid Executive Hearing Officer. He or she has no other Ethics rights beyond it being a crime to stop one proceeding on his or her duty. BY-PASS When an ES Communicator in an area issues orders to his or her type of division it is not a by-pass of his Exec Sec. This is because he is acting in the name of the Exec Sec. BUT IF AN ES COMM WW communicates with any secretary it is a by-pass of the Exec Sec of that org and will bring on a danger condition in that org. 44 An Exec Sec by-passing his or her own ES Communicator into the division of that ES Communicator without informing the ES Communicator is a by-pass. A WW ES Communicator issuing or taking despatches directly from anyone but an Exec Sec of another org is a by-pass and will raise havoc. A WW ES Communicator of a division type does not communicate with secretaries of that division type. It is a by-pass of Exec Secs of those orgs. AUTHORITY OF AN ES COMMUNICATOR An ES Communicator has no authority not derived from the Exec Sec or that of a staff member of his rank. If an ES Communicator issues orders to another org's Secretary, this is a by-pass and will bring about a danger condition as it by-passes the Exec Sec of that other org. If an ES Comm HCO or ES Comm Dissem issues orders to an ES Communicator on the org side or vice versa this is a by-pass of both Exec Secs and will cause trouble. Such an order is unusual anyway and is seldom needed, but if done at all, it must be via the ES Communicator's own Exec Sec to the other Exec Sec to the other Deputy. ES Communicators can of course advise one another in an Executive Division but their advice is not binding on another ES Communicator and need not be acted upon. SUBVERSION If ES Communicators use their authority to subvert an Exec Sec or if they combine to remove an Exec Sec. it is a High Crime. SUPPRESSION An ES Communicator who gives bad news continually to his Exec Sec or seeks to arouse his Exec Sec's wrath against other staff members or orgs or divisions commits a Suppressive Act. The temper of an Exec Sec is in the keeping of his or her ES Communicators (where they exist) and the effectiveness of an org can be severely damaged and its staff harmed by those who seek to arouse the rancour of an Exec Sec against others. This does not mean that bad news should be withheld from an Exec Sec. It means it should be presented with no trimmings or trappings or opinions. If it is bad news and requires urgent action, an Exec Sec's people should just lay it in writing silently before the Exec Sec. If a secretary is to be chewed on, the secretary should be brought to the Exec Sec. It should not be done by message via an ES Communicator, An ES Communicator must not convey an Exec Sec's orders with embellishments or with a description of any misemotion on the part of the Exec Sec. As an ES Communicator's authority and dignity is that of his or her Exec Sec's it behoves an ES Communicator to safeguard his or her Exec Sec's reputation by all means short of false reports. An ES Communicator may not testify against his or her Exec Sec in a Committee of Evidence or at a Hearing. An Exec Sec may testify against an ES Communicator. CONTINENTAL ORG A Continental Org when large enough to have junior orgs, puts in a Continental Exec Div patterned on WW for that Continent and its ES Communicators are used like one in WW, its senior. Now maybe the Exec Sec of a very big org or WW can breathe. LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 45 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 JANUARY 1966 DIVISION SEVEN For administrative purposes and to better balance the org. Division Seven is considered part of HCO. Division Seven is in the Divisions of the HCO Exec Sec. The person in charge of it is the "Division Seven Secretary". At worldwide (Int Exec Div) all Division Sevens in all orgs come under the HCO Executive Secretary Communicator for HCO WW as part of the divisions he or she is responsible for. The HCO Exec Sec Communicator for HCO WW must not communicate directly with Division 7 Secretaries in orgs as that would by-pass the HCO Exec Secs of those orgs but addresses all Communications relative to Division 7 to the HCO Exec Sec of that org. LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED St Hill only L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 JANUARY 1966 INT EXEC DIV RELATION TO SAINT HILL ORG The International Executive Division WW is just another Saint Hill Division. There are eight Divisions at Saint Hill. The difference is that it has 2 Executive Divisions, one Division 7 for the world, one for the Saint Hill Org. The International Executive Division has no duplicated "Ethics Officer". It uses Saint Hill's. It is unduly complex to have two whole organizations at Saint Hill. There is only one. It has two Division Sevens-one Div 7 WW, one Div 7 SH. The Advisory Sections to the world in Div 7 WW look like divisions but they serve Saint Hill as well and someday we will have Advisory Sections in Div 7 SH also for Saint Hill only. LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 46 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 MARCH 1966 Issue II Executive Division EXECUTIVE DIVISION ORGANIZATION AND ITS THEORY AND PURPOSE There are 8 divisions posted in every organization. There are 9 posted in a Continental org. There are two Executive Divisions, the International Executive Division and the Area Executive Division for every org. This is true for the org where the Int Exec Div is located and for every other org even though it is not physically located there. In addition there are the normal 7 divisions of the Area organization. There are Nine in a Continental Org-the Int Exec Div. the Continental Exec Division and the normal 7 Divisions of the area org. The full org board of the International Executive Division must be posted in every organization as well as the area board. Hence each org has 8 Divisions. This is done by mounting an additional board, one division wide, preferably to the left of the area org board. In a Continental Org. the Continental Exec Division is added making 3 boards, one for Int, one for Cont and seven for the area org. the Continental also comes under HCO making 4 divisions in a Continental HCO. There is no difference in the pattern of the WW or a Continental or an Area Executive Division except numbers of staff in it. All posts that appear in the Int Executive Division will also eventually appear in the Continental Exec Division and an Area Executive Division as orgs grow and numbers of staff increase. Below is the pattern of an Executive Division. Smaller orgs have only a very small number of personnel and very few of the posts filled. THE EXECUTIVE DIVISION The Executive Director The Guardian The HCO Exec Sec The Org Exec Sec Div 7 AdComm Personal Office of LRH Division 7 Secretary Div 7 Sec's Sec Div 7 Communicator Co-ordinator Office of LRH Co-ordinator Office of HCO Exec Sec Co-ordinator Office of Org Exec Sec OFFICE OF LRH | LRH Communicator LRH Comm Sec Exec Div Mimeo Unit Keeper of the Seals and Signature Policy Files Sec Ed Files LRH Personal Sec LRH Comm Files 47 LRH Personal Files LRH Personal Possessions LRH Personal Val Doc LRH Personal Finance LRH Transcription Project File The Guardian Communicator Guardian Comm Sec Guardian Policy Bureau Guardian Extreme Conditions Bureau Danger Branch Bureau Affluence Branch ES Personnel Files Candidate Files Test Files Guardian Long Range Promotion Bureau Promotion Projects Personal Office of the Guardian Successful Promotions Branch Successful Promotions Files Unsuccessful promotion Guardian Information Bureau Planetary Branch Org Branch The Guardian Personal Sec Guardian Personal Matters Possessions Travel Guardian Personal Files Guardian Personal Finance Guardian Transcription Guardian Personal Val Doc Archives Librarian Original Tapes Original Publications Original Books Original Magazines Original Handwritten Papers Original Letters & Despatches Historical Data of the Org & Scn Artifacts Master Mimeo Files The Guardian Reference Librarian Books Files Magazines Files Mimeo Files Visio-Audio Files The Guardian Message Centre Officer Policy Letters Sec Eds HCO Bs Hat Files Photographic Files Cine Files Educational Aids File Tape Files Transcription Library Despatch Files The Guardian Reception The Guardian Comm Clerks The Guardian Comm Systems The Guardian Couriers The Guardian Public Ltrs Co-ordinator Office of LRH Service Section Personnel Section Appearances Section Comm System & Station Section Courier Section 48 OFFICE OF THE HCO EXEC SEC HCO Exec Sec's Sec ES Comm for Div 7Offices of LRH Bureau LiaisonsOffices of HCO Exec Secs Bureau LiaisonsOffices of Org Exec Secs Bureau Liaisons ES Comm for HCO Bureau Routing Appearances and Personnel Branch Communications BranchInspection and Reports Branch Design & Planning Liaison Ethics Authority Liaison OIC Exec Div Time Machine Legal Branch Tech & Pol Materials ES Comm for Dissem Bureau Promotions Branch Liaisons Publications Branch Registration Branch Corporations Suits Legal Liaison Legal Files Legal Clerks Assembly Branch Liasons Liasons Dissem Materials Assembly Branch Visio-Audio Aids Branch Film Production Tape Recording Photographers Co-ordinator of the Office of HCO Exec Sec HCO Exec Sec Personal Matters Sec Files Section Communications Section Personnel Personal Secretaries Clerks Travel Section OFFICE OF THE ORG EXEC SEC ES Comm for Org Divs Bureau Income Branch Liaisons Disbursement Branch Liaisons Assets Records and Materiel Branch Liaisons Treasurer's Office Finance Records 49 Accountants Clerks Balance Sheet Files Non-Current Records ES Comm for Tech Bureau Tech Services Branch Training Branch Processing Branch Check Sheet Branch Standard Process Branch ES Comm for Qual Bureau Examinations Branch Liaisons Exam Records Files Review Branch Liaisons Liasons Student Reports Liasons Auditor's Reports Check Sheet Library Process Library Liaisons Certs and Awards Branch Liaisons Standard Review Process and Check Sheet Files Org Training Branch Staff Status Materials ES Comm for Dist Bureau Field Activities Branch Clearing Branch Success Branch Congress Planning Past Programme Files Congress Drill Files Scn Group Sec WW Ad Planning Mail List Accumulation FSM Liaison Franchise Liaison Selectee Files Liaison Promotional Literature Compilation Promotional Programmes Files Success Data Liaison Success Answers Liaison Foundations Liaison OT Operations Civil Populations Liaison Chaplain WW Court Liaison Justices Liaison Co-ordinator of the Office of the Org Exec Sec OES Personal Sec OES Personal Matters Communications Section Personnel Section Travel Section Exec Div Finance Unit The Executive Division for purposes of Admin and AdComm comes under HCO and is part of the HCO portion of the org and the Division 7 Sec reports to the HCO Exec Sec as his immediate superior. DIV 7 SECRETARY The Division 7 Secretary heads the Executive Division for purposes of personnel, AdComm, and Admin and is the administrative senior to all other persons in the 50 division excepting only the Exec Dir, the Guardian, HCO Exec Sec and Org Exec Sec. As such, the Div 7 Sec directs Comm arrangements, is responsible for staff being on post, for pay, leave, Ethics matters regarding Div 7 staff, Personnel reports and supervision, for supplies, equipment, quarters and their state of cleanliness in liaison with the Org Div of the org to which the Exec Div is attached and in all these matters is the senior to all other persons in the Division except the Exec Dir, the Guardian, the HCO Exec Sec and the Org Exec Sec. But even these are dependent on the Div 7 Sec for matters of pay, transport, expenses, etc. The Div 7 Sec handles his duties through the Office Co-ordinators. OFFICE OF LRH large. This office may include only the personnel listed on the chart regardless of the size of the Exec Div but numerous aids, personal secretaries and clerks may be added. No other functions may be placed in this office than those listed. The LRH Comm is usually the Co-ordinator of this office until it grows too The Guardian acts to safeguard all of Scientology and under the Executive Director is the senior executive of all organizations and is senior to all other executives. There is only one Guardian and this post is at WW and part of the Int Exec Div. But the post may exist in very large orgs as Assistant Guardian, subject to the direct orders of the Guardian in the Int Exec Div. The name of the Guardian under the title Guardian is also carried on every area Org Board in the Area Exec Div. using the name of the Guardian in the Int Exec Div. Where an Assistant Guardian exists in the local org by appointment of the Guardian, both the post Asst Guardian and the Int Exec Div Guardian and the Asst Guardian's (for the Area) and the Guardian's name are carried. The Guardian has 5 activities: Policy Danger Affluence Long Range Promotion Information The vital original libraries of Scientology come under the Guardian. The LRH Personal Secretary is in this Department. THE OFFICE OF THE HCO EXEC SEC The personnel of this office are as listed on the chart. THE OFFICE OF THE ORG EXEC SEC This office contains those functions listed on the chart. Where a function exists in the Exec Div for the Exec Div (i.e. finance) it comes under the Office Bureau and Branch most closely related to it. If this rule is followed you will see that the Exec Division, particularly WW, can operate with ease. STATISTIC The statistic of the Int Exec Division in an Area is dual: THE AMOUNT OF CASH IN THE BANK AS PER THE LAST WEEK'S BANK STATEMENTS PLUS THE AMOUNT OF CASH ON HAND AS OF 2.00 PM THURSDAY OF THE CURRENT WEEK OF THE REPORT. THE TOTAL OF DEBTS OWED BY THE ORG PLUS OVERDRAFTS AND CURRENT PAYMENTS DUE ON MORTGAGES (TIME PAYMENTS) AND LOANS OR BOND OR SHARE RETIREMENT BUT NOT ON THE TOTAL GROSS AMOUNT OF MORTGAGES, HIRE PURCHASE (TIME PAYMENTS) OR LOANS OR BONDS. 51 Further data on the statistic is to be found in HCO Pol Ltr 1 Mar 66, The Guardian, whose statistic it also is. This should also be part of OIC hats. The OIC cables begin with these two statistics. Continental orgs which have a Continental Exec Division report the Int Exec Div Area Statistics, the Continental Exec Div Statistics and then the seven area divisions making a continental cable report have two more figures in it than an area org's. The Int Exec Div at Worldwide has a composite graph of all the orgs in the world added. A Continental Exec Division has a composite graph of all orgs in that Continental area including the org which has the Continental Division. The local Exec Division has the above dual graph. ALL OIC CABLES BEGIN WITH THE LOCAL STATISTIC OF THE OFFICE OF LRH. of LRH. This continues the report on the gross income of the week, which is the statistic CONTINENTAL A Continental Exec Division is formed at such time as there is reason to warrant it. Otherwise no Continental Officers exist. When a Continental Exec Division exists, then Area orgs report by cable or telex to their Continental org which then sends the data by cable to WW. The Area org where the Continental is located sends their data by despatch to Continental which includes it in their cables to WW. A Continental Exec Division must however have been established by Int Sec Ed approved by the Guardian before this routing applies and a full list of what orgs are covered by the Continental must accompany it. ZONAL ORGS If and when a Continental has under it more than five orgs, where established by Sec Ed approved by the Guardian, one of these may become a Zone Org. A Zone Executive Division is then established with specific orgs under it and the OIC report routing is from Area to Zone to Continental to International at Worldwide. A Zone Exec Division is organized like any other and has a composite statistic made up of the area orgs under it. The Area org attached to the Zonal org then has 10 divisions. SUB-ZONE ORGS If a Zonal Org gets more than five orgs under it one of these is designated a Sub-Zonal Org. taking under it excess orgs. A Sub-Zonal Exec Division is established and the Area org where it exists displays 11 Divisions. OVERALL PATTERN The principle that no Exec Division of any kind may exist without being part of an org is held firm. Only an Office of LRH may on occasion exist independent of an Area Org or the Exec Division but may be even so only a secondary Office of LRH. The reason for this is that a senior executive division's decisions would become as unreal as a government's or War Ministry if it had no actual org close against it whose problems were not familiar to it. This is a clear unalterable policy. There may be no Executive Divisions of any designation floating free of 52 purposeful and remunerative area divisions housed in the same buildings or grounds. An Exec Division like Int or Cont must have an org alongside it to provide its services and costs. It is remunerative for an area org to have a senior executive division with it as it thereby attracts more income. If a Continental Exec Division's area org is not doing as well as other orgs on that continent (unless it has just started up), well then it follows that it must be a very bad Continental Exec Division indeed and serves as a sure indicator of inattentive Exec Secs and where the condition is chronic the senior Exec Div to it should change at least one of its Exec Secs. The principle that the orgs in an area should financially support their Continental Exec Division is also a shaky one for a bad senior Exec Division has as its first cry "He-e-elp m-e- e", and isn't (a) taking advantage of its seniority to attract income to its area org and (b) isn't productive and is more suppressive than helpful. It is worth real income to an area org to be designated a Continental (or Zone or Sub- Zonal) much more WW. For the seniority of courses and processing are of course arranged for students and pcs to move to it after service in their area. All you have to notice in interpreting statistics is that the Continental's Area org does worse than other orgs of that Continent to know that it's time for a very thorough investigation of the four Exec Secs there. This would hold true for Zone and Sub-Zonal Exec Divs also. Similarly, an Office of LRH or the Guardian's Office may not be independent of an actual working org. Nor any other part of an Exec Division. Probably the most destructive institution ever invented was a government governing a business it was not a close part of. Unfamiliar government or unfamiliar ownership is possible only when all the actual decisions are still made from actual current experience with the business or activity being governed or owned. So long as Continental has an org to learn from close to it, then its orders to a distant org will be real and effective. You will see in "International City" the principle reversed in order to check the whole idea of government-put the everyday government always unfamiliar with the country and it gets too unreal to be effective in its country and can content itself with tea parties with other nations instead of wars. Nationalism is the underlying cause of war. You will note in our own case that the Executive Director's decisions and planning are based on data obtained from running orgs and from being close to the SH org while it was forming and running. WW, being part of an org. knows the problems of a duplicate org even though 12,000 miles away, as it has handled the same problems. Where any differences exist WW has an Area AdCouncil to advise it. Where traffic gets heavy, then Continental Exec Divisions, with the experience of their own area org. can handle orgs on that continent and when this gets unreal because of volume, Zone and Sub-Zonal Exec Divisions can take it up. Therefore Exec Divisions of any kind are always attached to real, functioning profitable orgs and pay their way by attracting more business to their area org than they cost the area org. The WW 10%s pay no real part of the expenses of the WW division or even its cable traffic. These are paid by the org that is also at WW because it makes many times more in income than WW costs it simply because WW is there. Aside from attracting the public the presence of the Int Exec Div in the Area org compels a higher standard of administration and service and close senior authority to quickly handle area problems and defend the area org. Any time you hear an Area org groaning over admin expenses of an extra Exec Div then you know right away that either: (a) the Area org is handled suppressively or 53 (b) the senior exec division is suppressive in that it spends more than it produces for the area and reduces income. The 10%s are in actual fact not admin expenses. These 10%s began to be reported and spent that way to satisfy income tax people. They were originally a royalty paid LRH to reimburse his own costs of development and expenses of position. They should at least reimburse LRH research costs. They were LRH income but were denied him by income tax authorities who invalidated corporate status because LRH was being reimbursed. So LRH an individual had to turn them over to admin costs in supervisory orgs to protect orgs, but leaving him unpaid for his contribution. So no person should start a 5% for Continental 10% for WW etc. THE 10% GOES ALWAYS TO WW. Regardless of how many echelons of Exec Divs there are. It is worth more money to a properly run area org to have an additional Exec Division, providing, of course, the added Exec Div is spending within reason and less than the added Exec Div costs it. For that gets students and pcs fed to it from lower orgs for higher services. The facts on this are overwhelmingly convincing. Negative proof also exists for where an area org objected (Capetown 1963) and couldn't make more because it was for a while Continental, the head of the org portion was later, on other grounds, found to be a suppressive. In another instance (DC 1966) where the DC area org was doing worse than other US orgs despite being the Continental Org it was found that an Org Exec Sec removed in 1965 with only small resulting org improvement was found to be still "very friendly with all staff" and had the current Org Exec Sec living with him but on Ethics review (1966) was found to be a suppressive who had involved and continued to involve staff in sex parties! Thus note it has to be pretty bad for an area org to lose out because it has an additional Exec Division. These additional Exec Divisions look like an awful lot of supervision but I have found over the years that Man's organizations don't expand when starved at the top. Man simply requires that much good supervision to be effective. And in an org which handles life itself, the randomity is too great unless one handles cases and problems on a well organized group basis with adequate pyramided supervision. It doesn't look this way if you see how much I supervised by myself for 15 years. But this is not pertinent as I was not then driving orgs toward heavy expansion. Further it is taking at this writing more than a hundred well qualified people to take care of the hats I am shedding, all of which I handled by myself. You will note that an Executive Division now, with LRH okay of AdCouncil Sec Eds and Personnel Officer and LRH Comm okay needed for all AdCouncil Sec Eds on personnel appointments and with the organization of the Guardian and her office, I have taken myself totally off org and Exec Division lines and fixed it so an Exec Division anywhere can run without my being there and without any successor necessary as Executive Director. I think this is the first time in history this has ever been done or that any plan existed to make it possible. Only successors to a founder have ever gotten subsequent organizations in trouble. For the successor is not the founder and the hat then can't be filled as it is no longer a founder hat. You see, in doing my job of research I eventually was able to end that function by completing it. Codification of the original research done is possible but the original research was completed. Further the whole structure of organization has been scouted down and while it can evolve, its principles exist as complete as necessary. So in these two fields we have the LRH hat completed. On other things I have done my job as an administrator and case supervisor and all that. But these are not founder actions. So as the duties (to discover the answers to the mind and to discover the 54 principles of and organize their application) of the founder end and as 50,000 years did not furnish anyone to do these exact tasks completely it is unlikely the next will. Aside from personal considerations, a factor in our organizing and pertinent to understanding an Executive Division, I set it up this way so I could complete writing up tech and organizations. Any other hat I wear is capable of delegation. Thus the Executive Division exists as the composite Executive Director without filling the post of Executive Director. An Exec Div of any designation (WOO, Cont, Zone, Sub-Zone, Area) then can function as an evolving administrative organism without the liability of the "civil war" that often results from problems of succession of the top post. It is interesting that all forms of government except absolute monarchy developed because none could or did solve the problem of succession. So to continue our orgs and their work I had to solve this one or leave Mankind in the lurch at some point in the future when, if I left, succession resulted in collapse of orgs. Processing and training we know is best done as a team action and gets dispersed and squirrels as an individual effort. So we turned "individual practitioner" into a Field Staff Member like a field agent to feed pcs and students in to an organization where they could be given standard service. This made stable orgs necessary in order to keep service standard and not dispersed by the perils of confronting the mad and gibbering and the pc requiring "individual and unusual solutions" and the cave-in of tech because of economic needs of the lone practitioner. The Exec Division answers these problems. It is there to get tech in and keep it in, get policy followed and not used to stop growth, keep the group solvent and functioning and the admin and org pattern correct. If it doesn't do these things then it isn't doing its job. If it does do its job it is worth its weight in case gains for the whole world. L. RON HUBBARD LRH :ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED [Note: Under the Inspections and Reports Branch in the Office of the HCO Exec Sec. OIC and Exec Div Time Machine have been added per HCO P/L 11 May 1966.] [See also HCOP/L 9 May 1966, Estate Section Reverts to Office of LRH, page 610, HCO P/L 18 July 1966, LRH Personal Office Organization, page 611, HCO P/L 16 December 1966, LRH Personal Office Organization, page 613, and HCO P/L 22 February 1967, LRH Personal Office Organization, page 614, for modifications to the chart for the Office of LRH.] 55 To WW Personnel info other Orgs and Cont Divs HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 JULY 1966 INFORMATION CONCERNING THE WW TIME MACHINE This information is of use to and should be known by all Executives in the International Executive Division. It is a write-up of a long existing practice in the International Executive Division. EXECUTIVE USE 1. You can notice on the Org Board that WW has its own time machine to which you send any orders as per the 1 May 1965 Pol Ltr, Order Board and Time Machine. You are expected to: (a) Have and use an order board (b) Issue your orders in writing (c) Send the carbons to the WW Time Machine in the Inspections and Reports Branch. 2. The WW Time Machine is for WW orders. Don't send your carbons to the Saint Hill Time Machine-or your compliances to orders either. 3. The Time Machine exists to help relieve your admin, to provide a record of your orders so as to achieve better compliance and to help you complete your cycles of actions. In turn, when you issue your orders in writing and send the carbons to the time machine, it helps hold the org there so that it can expand. There are 2 WW time machines: one for orders to outer orgs and one for orders to Saint Hill. 5. The outer org time machine is a stalk of four baskets. Each basket marks a week of time. Your order is placed in the top basket and each week it is moved down a basket. After it has been in the bottom basket a week, it falls off the time machine and is returned to you with or without a compliance as the case may be. A month is usually the time factor allowed for a compliance to be received back from outer orgs. 6. The time machine for the Saint Hill environ consists of five baskets, allowing a week to be given for compliance. It is run exactly as per the 1 May policy. Any non-compliances are chitted as per the policy. (A copy of the order is sent to the person's Ethics file.) 7. Chits are not issued by the time machine clerk on outer org personnel for non-compliance to time machined orders. As above, chits are issued on Saint Hill personnel for non- complinace. X. If you have the same order going to several orgs, you can send the time machine clerk one copy only, marking on it its distribution. He will make a folder for filing the compliances or responses, marking them in a log by orgs. The entire folder is then returned to you at the end of a month's duration. JUNIORS' USE Juniors are expected to know and use the same Policy Letter of 1 May, 1965. If you don't have a copy of this Policy Letter, immediately demand one. It is completely in force with the exception that in WW you to the WW time machine in the Inspection and Reports Branch. send your compliance Let's keep our jobs running smoothly by following these policies. That way we will get more work done. LRH:lb-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD [Note: HCO P/L 1 May 1965, Order Board and Time Machine referred to above can be found in Volume 0, Page 296, and Volume 1, page 301.] 56 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 NOVEMBER 1966 Issue I WORLD WIDE ORGANISATION (Cancels all Policy Letters and sections of Policy Letters relating to Executive Secretary Communicators and Tables concerning the organisation of the Executive Division except those organising the Office of LRH.) (All those persons now styled or titled Executive Secretary Communicators are changed as of date of receipt to the following posts and policies.) DIVISIONAL ORGANISERS World Wide and Continental Executive Divisions (as they expand) are to have on staff and as assistants to the Advisory Council (WW or Continental) executives to be termed DIVISIONAL ORGANISERS (DIVISION TYPE) (LOCATION). This means that each type of division is represented (Worldwide or Continental as they may appear necessary) by a DIVISIONAL ORGANISER. The purpose of a Divisional Organiser is as follows: To help LRH organise and maintain and supply the division represented (type) in the sphere designated (locales) with all needful data, policy, tech, programmes, examinations, plans, courses and activities of every kind needful to the success of that type of division and to organise and raise in efficiency that type of division in the locales for which the Divisional Organiser is responsible. TITLES This means there are seven different titles of Divisional Organisers: 7. Divisional Organiser, Executive 1. Divisional Organiser, HCO 2. Divisional Organiser, Dissem 3. Divisional Organiser, Treasury 4. Divisional Organiser, Tech 5. Divisional Organiser, Qual 6. Divisional Organiser, Distribution The title is followed by "WOO" for Worldwide or the Continental abbreviation for Continental Orgs or, if Area Orgs grow sufficiently large, for Area designation. AUTHORITY The Divisional Organiser may issue orders, via his Advisory Council, to any division of his type in his sphere of authority. Independent orders may not be issued without Advisory Council approval. And all Advisory Council orders require LRH Communicator authority. SENIORITY A Divisional Organiser is senior to any Secretary in his division but not to an Executive Secretary. He holds the nominal rank of secretary. MATERIALS AND SUPPLIES AND PROGRAMMES It must be at once visible that what a division needs most are its materials, supplies and programmes. A Division type needs its policy letters and check lists of them, its applicable orders and directives, the data it employs in useable form. 57 Different types of divisions need different things. Tech needs its courses laid out in full, its processes, its regulations, etc. Qual needs its examinations and Review materials and its Certs and Awards. Distribution needs its Info Packets, its FSM sign-ups and programmes, its Congress programmes and dates, etc. Each type of division needs its know-how and each has certain requirements. The Divisional Organiser not only assembles and supplies all this or sees it is supplied, he or she makes sure it is properly used or exhibited. STATISTICS The statistic of a Divisional Organiser is the combined gross Divisional Statistic of his or her type of division in his or her sphere of authority. AD COUNCIL The Divisional Organiser is a full voting member of the Worldwide or Continental Advisory Council to which he belongs. He or she has one vote regardless of the number of divisions represented or the number of types he or she represents. He or she may not, however, vote by proxy if absent. PERSONAL PRESENCE The Divisional Organiser may call on his or her type of division personally to organise, reorganise, inspect or supply it. But if so, all expenses must be borne by the org using his or her services and no fees may be given him or her personally. In the event of several orgs being called on expenses are shared by them as they appear actually. All such expenses must be reported to the governing org or any additional fees paid to the governing org. AUTHORITY If any org is found to be short or deficient in one of its divisions in knowledge, skill, materials, supplies or programmes, it is the Divisional Organiser that is held responsible by the Ad Council of the governing body. And after his own efforts are made, if a division in any org in his sphere is lacking in knowledge, skill, supplies, material or programmes the Divisional Organiser holds the Secretary of that specific division responsible and may require, through orders of his Ad Council, appropriate action, Hearing or Comm Ev on that Secretary. But where a Divisional Organiser demands Ethics action it must be through the Ad Council of the Executive Division to which he belongs. And the order must assign a Danger Condition as well to the Executive Secretary immediately over the offending secretary in that org. SIZE OF ORG While supplies and programmes are gauged by the size of the org and its class, this policy also applies to Six Department Orgs and Six Section Orgs. CORRESPONDENCE So long as correspondence between a Divisional Organiser and the head of that type of division (Dept or Section in 6 Dept or 6 Sect Orgs) does not order but only recommends and as long as such recommendations are not contrary to policy or his Ad Council directives, the Ad Council need not pass on the correspondence of a Divisional Organiser but may review it on request at any time. SIN The only real sin of a Divisional Organiser is to have a down combined statistic or a low statistic for his division type in an org. 58 COSTS Materials sent any division in an org must be paid for by that org. If large unpaid bills for divisional materials exist in an org. the supplies may not be shut off but the Ad Council of that org may be reviewed for the possibility of new chief executive personnel. An org may be requested to order materials but if it pleads insolvency or inability to so order in reasonable or needed amounts the matter of its finances must be reviewed closely for any inactivity or discrepancy or irregularity. In such a case the Divisional Organiser must obtain an order for a Board on the org's finances from his own Ad Council. DIRECTIVES Directives requested by a Divisional Organiser for a specific division or general type of division, must be submitted, already written, to his Ad Council for approval before issue and must be passed by a majority vote of the Ad Council. Such orders may be amended or disapproved by his own Ad Council. Care should be taken not to issue general orders for actions already in progress in some orgs. Such should be issued only to orgs where the orders have not been complied with or who are not complying. BOARDS OF INVESTIGATION A Divisional Organiser in need of data may request from his Ad Council a Board to be convened on his type of division in a specific org. but if so, the order to be passed must be written, complete with appointments by the Divisional Organiser before submission. URGENT DIRECTIVES A Divisional Organiser requiring an Urgent Directive may obtain one by getting the signatures of a majority of the members of his Ad Council and its Chairman. But if this is done, or if any Urgent Directive is granted by his Ad Council in session or is passed by the Ad Council at any time, the three steps of HCO Pol Ltr 31 Oct 1966 Issue I must be followed. STAFF A Divisional Organiser must collect or appropriate any "special sections" or personnel junior to him in the Executive Division org who are compiling or paralleling his activities so that no special units in Worldwide or Continental Executive Divisions exist outside the appropriate Divisional Organiser. Staff for a Divisional Organiser will be considered excessive if its combined pay (his included) amounts to more than 40% of the total income of the governing org for the materials of that division type actually received by the governing org. Therefore it is of importance that the Divisional Organiser (a) makes his division type in each org increase the income of its org. (b) that his materials furnished are successful and used and (c) that the materials are paid for by the org to which they are furnished. (This one clause is effective on 1 Feb. 1967 only.) L. RON HUBBARD Founder LRH : jp.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED [See also HCO P/L 21 December 1966, Advisory Council, page 466, which modifies the authority of the Divisional Organisers.] 59 EXECUTIVE DIRECTIVE ED 473 WW 842 SH Reissue and Amendment of ED 469 WW 833 SH WW EMERGENCY CONDITION NOT HCO POLICY LETTER CORRECT COLOUR FLASH BLUE ON WHITE 1 September 1967 1. A general condition of EMERGENCY BY TREND is assigned WW on a basis of leveling or dropping composite outer org graphs. All WW personnel is included. The condition is assigned by trend and although Day orgs are losing business to Foundations this is no reason Day orgs should be permitted to level off and then collapse. Don't rationalize statistics. 2. Also WW must review its graphs for false reports and must in the future send them through to me weekly so earlier action can be taken. 3. If the outer org stats do not remarkably improve fast the feeder line for SH will fall off bringing about a decline of SH. 4. The Guardian WW stat is good and shows improved money handling. But with this has also come a general decline of promotion, leveling graphs and utter stagnation in outer orgs which if neglected will see a collapse of one or more orgs and a depression at SH. The outer orgs probably improved their cash-bills ratios by SAVING money on promotion and essential services. The only way to do it (get cash-bills straight) is TO MAKE MORE MONEY. 6. Now, these things (leveling graphs) are usually traced to non-compliance. 7. In this case the programmes on which there have been non-compliances are: (1) The recruitment at flat out speed of org execs and getting them through the Org Exec Course and back home. Somebody is sitting on this one with a "We are looking over stats...." and other delay excuses. This course MUST get populated FAST and the programme GOING. This omission all by itself accounts for leveling graphs as the programme was already stalled for a year and forgotten when I caught the ball a few months ago. But I bet nobody is really pushing that ball except me. So GET SOME STAFF ON IT AND GET THE EXEC COURSE FULL. I also bet somebody put a stop on the line by charging orgs a fee for it or saying to existing execs in outer orgs-"We are training your replacement so send us some people so we can kick you out." GET THE STOPS OFF THIS PROGRAMME. SPEND MONEY ON IT. PUT WW STAFF ON IT. (2) Each org to put out its own magazine. I'll bet they don't or we're not furnishing the copy or they are sending only to some choice list instead of their total CF or they are economizing or they are turning out trash with locally written (not LRH) articles. They MUST get into swing with quality AND ON POLICY local magazines and WW better really start SHOVING HARD on this one. 8. The whole fault is WW is not forcing outer orgs to get in new people and forcing them to service everyone in CFs. 9. Orgs do this badly. They sit and sink while servicing walk-in public. They have to be forced to widen their areas of contact. As I did this almost single-handedly for years, it is a hat that WW has not picked up. FORCE OUTER ORGS TO EXPAND. 60 10. SA promotion effectiveness is a screaming disgrace. They've gone utterly stagnant while remaining solvent. 11. It also means local tech is out in outer orgs and the areas are full of ARC Breaks not caught. In such a case I always order orgs to pick up and smooth out AT ANY ORG EXPENSE every ARC Broken pc they can find in their files or areas as A SPECIAL PROGRAMME. They put in an ARC Break Registrar who liaisons with Accounts and with Review and with CF searching for ARC Broken pcs and students. A special yenned in full time auditor is put in Review and AT NO CHARGE to pcs is kept busy on ARC Breaks only WITH IT BEING AN ETHICS OFFENSE TO USE HIM OR THE ARC BREAK REGISTRAR FOR ANY OTHER STUDENT, PC OR DUTY. And you clean up the whole field from years and years back. This ARC Break Auditor cures the ARC Breaks with Level III tech and sends the person to the usual registrar when done. THIS is his stable datum: IF YOUR PC IS NOT SMILING AND HAPPY AT THE END OF SESSION YOU ARE NOT AUDITING. 12. The ARC Break Registrar has a special dual stat-how many ARC Broken pcs have been found, in files, etc. how many contacted. The ARC Br Auditor has a special dual stat-how many ARC Breaks (not pcs) found, how many handled. 13. Now you put TWO special staff members on (1) above to get the Org Exec Programme UNSTOPPED and at a howling avalanche in on SH and back home FAST. And you put a special WW staff member on (2) to get the ARC Br Programme in in in fast and correctly with all tech watched and the special stats as above coming in weekly appended to other stats. THESE WW PEOPLE MUST HAVE NO OTHER DUTIES. 14. Locally, in WW, you get ETHICS in on local WW staff and hold a hearing on a quiver of an eyelash. Remove all who have full in baskets and all who develop DEV T. Appoint an ETHICS OFFICER WW and a DIR COMM WW and make them work on WW and then when that's smooth get to work on Ethics and Comm Procedure and Swiftness in outer orgs. 15. WW is essentially a PRODUCTION activity. You are supposed to get out the materials and hats for the outer orgs, supposed to keep them expanding, getting their staffs trained, keep them promoting and getting their mag materials to them. They are not getting the hat and tech materials they ask for obviously. 16. These outer orgs (as per current WW graphs) are NOT making Scientologists. They are making PCs. They have degenerated into a bunch of clinics. Therefore their Academies are bad, the courses not constantly scheduled and too long. They are trying to make duplicates of the Saint Hill Course not teach fast, minimum essentials courses. They haven't got their Dianetics courses in. Their instructors aren't on schedule. A lot of "opinion" is entering the training line. Ethics isn't held in on students. SO you have to groove their Academies in from top to bottom and SHORTEN and SPEED ACADEMY COURSES. One month for Dianetics, 2 weeks in a level up to IV or 10 weeks in all to complete 0-IV.. Adapt the old 50 Course booklets to a new Home Instruction Course. 17. Don't keep answering letters from org staffs in outer orgs as a sole WW activity. Use the comm lines to find what they need and get it produced and to them. Get over to CAUSE on production. GET TO THEM WHAT THEY NEED. 18. Study their org boards and get in a system of getting frequent copies by sending them a blank which contains posts. The big blueprint machine in the basement is there to do only that and I'll bet you have not sent out one photostat blank to any org so they can write in the names. It takes two big sheets lengthwise joined on edge with all posts in. You have to do a full SH Org Board Master of posts and Depts and Sections only. Then copy it and mail it (in 2 sheets) to each org EVERY QUARTER and post them in WW when they come back. This programme belongs to the Div Org for HCO and I'll bet the current WW post holder has never heard of it! 61 19. My view is you are losing your purpose, letting key lines drop and get forgotten and are in the business of answering up when somebody writes you, "Dear Pete-How are things at SH..." and replying, "Dear Joe, Things are okay at SH. We had a fine day today with all the flowers..." And THAT'S NOT YOUR JOB. 20. You were organized to take over my hats and I never wrote a "Dear Joe" in my life. I produced the written down wherewithal to teach and process and organize and got it into action in the outer orgs and kept them promoting and expanding. The technical creation part I've done. Your job is EASY. All you have to do is copy it, mail it and get it applied. "Dear Joe" despatches are your social life so do it at home. 21. If WW graphs remain level as they are and SH graphs climb, SH is going to run out of public suddenly. And THAT WILL BE ON YOUR HEAD. 22. You are in Emergency. That means NO WW staff gets normal pay or bonuses but subtracted pay. 23. You'll be out of Emergency when the WW graphs start climbing all across the boards. 24. Too much attention on accounts, too little attention on promotion, too tolerant of lousy tech and slack ethics, ignoring the need of making new Execs in order to expand and completely ignoring ARC Breaks, all in the outer orgs. 25. You are interiorized into a successful SH but the prosperity there is threatened by level graphs in outer orgs. So WW has not been doing its job, whatever else it has been doing. 26. If I have to follow this up, Danger Condition is the next step and it's right around the corner. You're in a REAL EMERGENCY. A delay in your graphs to me is the only reason it was not declared earlier, so it has now gone pretty far. 27. Get the above into RIGHT NOW CRASH PROGRAMMES with special staff. I'll be watching. Stop letting SH down! [seal] L. RON HUBBARD Founder 62 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 SEPTEMBER 1967 Remimeo WW DIVISION REORGANIZATION (Cancels all Earlier Organization Charts of WW Division) Board of Directors: This is composed of the HCO Exec Sec WW, the Org Exec Sec WW, the LRH Comm WW. Executive Council: Same as the Board of Directors. Advisory Council: This is composed of all Divisional Executives, Liaison Executives, & LRH Personal Aide in the WW Division. It advises the Executive Council and is run like all other Ad Councils as covered by Policy. It is headed by the LRH Personal Aide as chairman and its chairman is no longer elected. OFFICE OF LRH This office handles the affairs of LRH and has the signature and seals of the org. It is headed by the Office Manager of the Office of LRH WW. It contains the Office of the LRH Communicator WW. It contains the Office of the Guardian WW. It contains the LRH Personal Secretary and LRH Personal Aide. These sections are organized as per earlier Pol Ltrs. It also contains the Div 7 Sec WW whose duties are detailed in earlier Pol Ltrs. OFFICE OF THE HCO EXEC SEC This office is headed by the HCO Exec Sec WW. It contains one Divisional Organizer for Divisions 7, 1 & 2 for each Continental Office in the world. The person is called the "HCO Continental Liaison Officer for (name of Continental Office) at WOO". This one person is liaison for each and every Div 7, 1 & 2 in that Continental sphere. It compiles all needful divisional materials for every org in the world under a Materiel Executive. The office contains as well the Communicator WW and the Ethics Officer WW. This office is in charge of pushing through Special Programmes such as getting org execs up. It also contains all WW addresses and files and The Auditor staff. It also has the worldwide Personnel and Ethics Files. The HCO Exec Sec activities in this office. WW is personally and directly responsible for all personnel and 63 The office also coritains the necessary clerks, etc for its functioning. THE OFFICE OF THE ORG EXEC SEC WW This office is headed by the Org Exec Sec WW. It contains one Divisional Organizer for Divisions 3, 4, 5, 6 for every Continental Office in the world. This person is called the "Organization Continental Liaison Officer for (name of Continental Office) at WOO". This office runs the Org Exec Course. It also contains the OT Central Committee. The Office contains as well the Treasurer WW. It also contains the clerks, etc necessary for the operation of the office. This is the total extent of the WW Division 7. Earlier policy on, say, the Office of the Guardian, the Office of the LRH Comm, the LRH Pers Sec all apply. Every org and every Exec Council in the world is subject to the WW Div and it is responsible for the smooth running of every org in the world. I forbear to lay down endless policy for the conduct of HCO Exec Sec WW and the Org Exec Sec WW or their Continental Liaison Officers. All I will say is that its executives must complete the Org Exec Course to be more than temporary, and that its key policy is: "The Supreme Test of a thetan is to make things go right." And I expect they will make things go right in every org in every Continental Area in the world and do it well and do it NOW. LRH: jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder [See also HCO P/L 2 July 1968, Office of LRH WW Reorganization, page 622, which modifies the Office of LRH given above.l 64 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 8 SEPTEMBER 1967 Issue II CONTINENTAL LIAISON OFFICERS AT WW The authority of the Continental Liaison Officer at WW, for HCOs or the Org portions is JUNIOR to the Executive Secretaries of any org. Only the HCO Exec Sec WW and the Org Exec Sec WW are senior to the Exec Secretaries of orgs. The Continental Liaison Officer is not there to issue orders to orgs. He is at the service of orgs. HCO Continental Liaison is the WW Comm point for the HCO Exec Secs in every org in the Continental zone. The Org Continental Liaison is the WW Comm point for the Org Exec Secs for every org in the Continental Zone. They are essentially representatives. They are there to get the stats of each org up by providing SERVICE from WW. They are far too far away to give orders with any reality. But they can HELP. STATISTICS The statistic of each Continental Liaison Officer is the same as the Continental Exec Sec (HCO or Org) of the Continent he represents. It is a combined stat for his portion of those orgs. His NAME appears on the WW Division statistic. He should be from the Zone he represents insofar as possible. The Continental Liaison pair at WW are not the Continental Exec Secs. The WW HCO Exec Sec and WW Org Exec Sec should pass any orders via and obtain any data on any continent via the Continental Liaison Office AND IN NC) OTHER WAY. HCO and Org Exec Secs in orgs should not address the HCO and Org Exec Secs but their own HCO or Org Continental Liaison Officer at WW and order him to bring up this or that at WW. Local lack of books, supplies, meters, bulletins, pol ltrs should be pointed out to the Cont Liaison WW. Absence of policy, down stats, etc. should be pointed out to the Exec Secs of an org by the Continental Liaison Officers at WW IN ORDER TO GET STATS UP. Continental Liaison Officers are only in the business of getting stats up in each org and portion they represent and finding out for the Exec Secs WW why the stats aren't up. Find the data, find the outness, for the Exec Secs WW is a primary duty of Continental Liaison Officers at WW. For instance, find out why NY can't keep execs long enough to train them, find why Miami is almost non-existent. Really find out why and give the data to the WW Exec Secs. GET THE STATS UP. AND HELP THE OUTER ORGS. LRH:jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 65 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 SEPTEMBER 1967 (Amended and reissued 23 Oct 1967) INTERNATIONAL OFFICERS AT WW ALERT COUNCIL The post of INTERNATIONAL COMMUNICATIONS OFFICER is formed with the duties of ensuring all Scn comms flow within WW and in all orgs and on all lines. It is under the HCO Sec WW in the Dept of Comm. The post of INTERNATIONAL ETHICS OFFICER is formed with the duties of maintaining WW Personnel files of all org personnel over the world and getting in Ethics in all orgs and ensuring appointments of only Ethics free personnel in orgs. His okay is required from an Ethics standpoint in all post assignments in Scn orgs over the world hereafter. It is under the HCO Sec WW in the Dept of I & R. The post of INT ADMIN OFFICER is formed. He holds the Admin pattern of the org in position in every org and makes certain that execs know and follow Policy Letters as to the form of the org. body flow lines and functions of posts and to org spatial arrangements and sees that all the data taught, on the Org Exec Course, is applied and that Scn Executives and staffs are trained in it and use it. He also sees that policy is not used to stop proper flows or halt expansion. He also sees to the correctness and issue of hats in all orgs and does what is needful to make all Policy Letters available and in useful form. It is under the Dissem Sec WW, Dept 5. The above three posts are under the HCO Exec Sec WW. The post of INTERNATIONAL SPECIAL PROGRAMMES EXECUTION OFFICER is formed under the HCO Exec Sec WW to collect, watch, record progress and push already originated special programmes such as junior staff to be trained on Org Exec Course, Cash Bills ratio to be improved, Qual Divs to be established, etc. and to propose programmes of long range improvement. Since lack of attention to execution of long range planning is what brought WW to Danger, a primary job of the post is to find and list and follow through all such authorized programmes for any org or division as most troubles in the past stemmed from dropping one of these key programmes, the rest of WW being concentrated on current affairs and using extraordinary solutions. It is under the Dissem Sec WW Dept 6. The post of INTERNATIONAL PROMOTION OFFICER is formed under the Org Exec Sec WW. It is to push standard promotion in all orgs, the sale of books to public, FSM activities, Congresses and general division six actions with the purpose of expanding Scientology numbers by pressing on with proven methods of reach and seeing that no org neglects them. It is under the Dissem Sec WW Dept 4. The post of INTERNATIONAL TECHNICAL OFFICER is formed with the duties of keeping standard tech in and only standard tech practiced over the world. It is under the Tech Sec WW Dept 10. The post of INTERNATIONAL DECLARATIONS OFFICER is formed under the Org Exec Sec WW to watch all declarations procedures to ensure their correctness and to take action on all incorrect declares to correct them and to implement policy relating to examinations of processing results, the only persons amongst Scientologists who have given trouble having been misdeclares. It is under the Qual Sec WW Dept 13. The International Treasurer WW is under the Guardian WW Dept 21. The eight soft points of Scn orgs which require constant alertness and attention are Comm, Ethics, Admin Pattern, Tech, Declares, Special Programmes Execution, Public Expansion and Finance. The last point is covered by the TREASURER in the Guardian's Office. These are the principal hats I have to wear in management which if neglected bring about Danger conditions in all other lines and activities. These eight posts work in close liaison and must meet weekly as the "Alert Council WOO". 66 This Council has advisory powers and is to draw up weekly for the LRH Comm WW, the Guardian WW and the HCO and Org Exec Secs WW an Alert Bulletin org by org giving a prediction of good expansion or trouble or contraction based on their respective fields of Comm, Ethics, Admin Pattern, Tech, Programmes Execution, Public Expansion and Money with recommendations for any action in each org or generally. They are then to execute the action as individual officers when it is approved or as modified unanimously by the executives to whom it is sent. The guiding rule of these officers and the Alert Council is contained in The Supreme Test HCO B of 19 August 1967 and each officer on these eight posts should draw up a paper on exactly how that bulletin is to be brought about by his specialized post over the world of Scn and send to me when appointed. LRH:jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder [Note: The 23 Oct revision added the sentences shown in this type style. It was again revised on 10 Jan 1969 by the OES WW, saying, "The post of International Promotion Officer is formed under the Public Activities Sec WOO." A further revision on 5 June 1969 by the OES WW changed this to "formed under the Public Exec Sec WW" and also changed "general division six actions" to "general Public Division actions" and placed the post "under the Public Activities Sec WW Dept 19". Dept 21 was also changed to read Dept 27, reflecting the 9 Division Org Board, and the last of the eight soft points was given as covered by the Treasury Chief instead of Treasurer. The conflicting data of the International Promotion Officer being apparently under two different sections of the Org Board originated in the 23 Oct '67 revision when additional Org Board placement data was added, it apparently being missed that this post was already shown as under the Org Exec Sec WW when the addition of being under the Dissem Sec WW Dept 4 was added. This was corrected in the 5 June 1969 revision where "It is under the Dissem Sec WW Dept 4" was changed to "It is under the Public Activities Sec WW Dept 19."] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo HCO POLICY LETTER OF 21 SEPTEMBER 1967 (Amended and reissued 23 Oct 1967) (Amended and reissued 5 June 1969) (Amended and reissued 23 Sep 1969) INTERNATIONAL OFFICERS AT WW. ALERT COUNCIL The paragraph concerning International Promotion Officer is amended and reissued as follows: "The post of INTERNATIONAL PROMOTION OFFICER is formed under the Public Exec Sec WW. It is to push standard promotion in all orgs, the sale of books to public, FSM activities, Congresses and general public division actions with the purpose of expanding Scientology numbers by pressing on with proven methods of reach and seeing that no org neglects them. It is under the Public Planning Sec WW, Dept 18." Tom Morgan- Public Exec Sec WW David Dunlop- Deputy Qual Sec WW Ros Vosper - HCO Area Sec WW Ad Council WW Anne Tampion- HCO Exec Sec WW Allan Ferguson- Org Exec Sec WW Tom Morgan-Public Exec Sec WW Rodger Wright - LRH Comm WW Leif Windle-Policy Review Section WW LRH:TM:ei.rd Jane Kember -The Guardian WW Copyright (c) 1967, 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 67 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 SEPTEMBER 1967 WW INCOME OUTGO WW shall now open its own bank accounts independent of SH and operate its own accounting unit, pay its own salaries and bills all in the Treasury Office as a new section containing income, disbursement and Dept 9 functions. It is to owe SH for all assets, stocks, equipment and pay SH rent. Its income consists of gross quantity book sales, meters, tapes, 10 percent and such income as it may develop. It may borrow money from SH to replace stocks but it must record such as a debt. It pays its own salaries and bills. It may charge SH for the Auditor, WW owns the International Address Files but not SH CF. Its stats must be rearranged to reflect its volume of production and solvency. It must become independently solvent and self supporting as a division. It may charge admin costs of Advanced Courses but must deposit all Advanced Course fees less admin costs in a reserve account as neither it nor SH owns these fees. Its income and debts are included in the International Balance Sheet. It must use care in its personnel and production costs and must manage well to increase its 10 percents and the gross volume of books, meters, tape sales over the world. A full valuation of stocks and equipment must be taken and listed as a debt to SH. It starts its independent cycle on 1 November 1967. LRH :jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED Remimeo L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 SEPTEMBER 1967 WORLDWIDE AND SAINT HILL FUNCTIONS REDEFINED The Worldwide Division at Saint Hill shall hereafter function as a service centre to all and shall contain HCO and Org representatives for every Continental Area and for use by every org's Exec Secs in expediting service, students, pcs and material and personnel for their orgs. The WW Exec Secs are there to make service to and production for all orgs real and effective. Saint Hill's technical training and skill are the real hope of Scientology for so long as it does its job well in training auditors and processing pcs and training executives Scientology and all orgs will prosper. Therefore the most highly skilled executives and auditors and supervisors in the world are to be used in the Saint Hill Org rather than the WW Division with the single exception of the WW Office of LRH. The WW Division emphasis is on production of material for international use by all orgs and service to those orgs and expediting matters for those orgs with orgs with Saint Hill. So fang as the WW Division produces material and looks after service and Saint Hill sets an example of technical perfection international Scientology will prosper. LRH:jp.kd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 68 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 OCTOBER 1967 Issue II WW-HOW TO COMM TO WW CONTINENTAL LIAISON OFFICERS Any organization in the world can comm to WW to get service, materiel, clarification and resolve problems. Each Continental Area appoints 2 Continental Liaison Officers for a period of six months who then serve at WW. Transport is at the expense of the Continental Area. Living expenses and pay are at the expense of WW while the representative is there. One of these represents the HCO side of the orgs on the Continent, the other represents the Org side. Ordinarily a new Cont Liaison is sent every 3 months, HCO, then Org. to leave someone at WW to groove in the newcomer. At times of personnel scarcity there may be only one representative representing both HCO and Org sides. At WW the Cont Liaison Officer may be refused seating in the Ad Council if it be proven he is there really for personal service or it has been arranged as a part time favour to a student or if the representative fails to get a clearance from the Int Ethics Officer at WW. A representative can also be seated and then dismissed if new evidence turns up on the basis of personal service as the real reason or bad Ethics record. But a representative may only be returned to his Cont area with full reasons why-he or she cannot be punished at WW and enjoys personal immunity from arrest as do any ambassadors. No WW threat of punishment can be used to silence or coerce a Cont Liaison Officer as he is actually an ambassador. His own Cont Exec Council can however discipline him while at WW for alter- is or inaction or comm jams or relay failures or being insufficiently causative or for high crimes but for no other reasons. A Cont Liaison Officer has total freedom of speech at WW in Ad Council but he may not circulate statements to his Cont area he has not voiced in or committed to writing to the Ad Council. His voting record becomes part of his org personnel file. The Cont Liaison Officer can go to the HCO or Org side of WW (whichever he represents) for help or service or redress for his area and do all possible to expedite matters and raise stats for any of his continental orgs. the org. The Cont Liaison Officer is junior to Exec Secs in his Cont zone and has to take their orders. He cannot give orders to them. He can relay to them orders from the Exec Council WW but not from Secretaries WW or below. The Cont Liaison Officer's stats are the combined stats of the orgs on his side of The Cont Liaison Officer may not vote not to follow policy or HCOBs but may vote to amend policy (not tech) meanwhile the old policy remaining in full force, it being a high crime to vote not to follow policy or HCOBs or to order they be ignored or altered. Policy amendment has its own routing as per another Pol Ltr which is not changed. Cont LOs who have made good with high stats may be invited to serve as WW personnel at the expiry of their term. HOW TO COMM TO WW An HCO Exec Sec in City X Africa Cont Zone wishes to get a stat corrected at WW. She writes the Director I & R WW via the HCO Cont Liaison Officer of her Continental Area. 69 It is on blue paper (for an ES) via HCO Continental Liaison Officer Africa at WW DIR I & R WW from HCO Exec Sec X Please correct etc. The HCO Cont Liaison Officer for Africa at WW should log this despatch and send it on to Dir I & R WW. The Dir I & R WW handles it by orders to his departmental officers and so marks the desp as done when done and routes it back to the Cont LO Africa at WW who marks it done in his log and sends it back to the HCO ES X Africa. If the log column for done remains blank, the Cont LO chases it up and gets it answered and returns it to the HCO ES X Africa. If HCO ES X Africa gets no answer in due course she sends the whole matter to the INTERNATIONAL COMM OFFICER AT WW as a complaint, the Int Comm Officer WW now performing the old HCO Sec function of chasing up comm malfunctions. If an Ethics matter results the Int Comm Officer WW refers it to the Int Ethics Officer WW for action. REVERSE FLOW Any order to an org from the Exec Council WW or a WW Secretary MUST go via the HCO or Org Cont Liaison Officer at WW to the ES or Sec in the org concerned. All Exec Council or WW Sec orders to area orgs must go to the ES in the org concerned or via the ES. And also always via the Cont Liaison Officer at WW. CONTINENTAL EXEC COUNCILS At this time of issue only those Cont Exec Councils which exist in full independent of other post fact are included in the routing. In this case (where a full Cont Div 7 exists) all comms are routed additionally, up and down the line to the Cont EC. This is then the pattern for the above case: via HCO Cont'l Exec Sec Africa via HCO Cont'l LO Af at WW To Dir I & R WW. The same routing is followed on return. However if the Int Comm Officer at WW finds this routing to be stale dating or failing to relay at once, she petitions the Ad Council WW via her own Alert Council to disband that Cont Div 7 for the time being. If passed the EC WW may issue an order doing so. The evidence must be overwhelming that the Cont Div 7 is not operating productively for the Cont Div 7 to be disbanded. If this happens, then Comm is direct from those Cont'1 orgs to WW as per the above first instance. The reason for this clause is that some (US & ANZO) Cont'1 Div 7s have not been effective in handling their areas before this date. Continental activity must be great enough to afford a full Cont'l Div 7 not a part time additional duty one for Continental Div 7s to function well. The Continental Liaison Officer need not wait to be told what to do by his Continental orgs to expedite service or improve them. He can and is expected to initiate improvements and to expedite service to the orgs or side of orgs he represents even when not asked. 70 The motto regarding Comm to WW is DON'T NATTER ABOUT WHAT IS GOING ON-GET YOUR CONT LO TO ACT. DESPATCHES to and from INT OFFICERS If an HCO Exec Sec or an Org Exec Sec in an org has reason to comm to an International Officer (for Ethics, Special Programmes, Comm, etc) at WW the routing is always through their Cont LO at WW. Replies and origins from Int Officers at WW to Exec Secs in orgs go via the Cont'1 Liaison Officer of that zone and side of org. INT COMM OFFICER ENFORCES IN ANY AND ALL CASES WHERE THESE COMM LINES BECOME TANGLED OR THIS POL LTR IS NOT BEING FOLLOWED THE INT COMM OFFICER AT WW MUST ATTACH A COPY OF THIS POL LTR TO A DESPATCH THAT IS MISROUTED WITH THE APPLICABLE PARTS CIRCLED IN RED TO THE OFFENDING OR UNINFORMED ORIGINATOR. LRH:jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED Remimeo WW stats. L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 OCTOBER 1967 WW 7 DIVISIONS The WW organisation pattern is the same as any other org's. The International Officers are placed in the divisions to which they most closely relate and have only int duties with no org additional duties, i.e. there is a WW Ethics Officer and also an Int Ethics Officer. But there is no WW Spec Progs Ex Officer only an Int Spec Officer as it is not an ordinary org post. All WW Officers and staff are senior to Continental staff. The Ad Council WW is composed of the 7 WW Secretaries and 10 Continental representatives. The Alert Council meets as do other WW Councils in Dept 21 WW. All comms from orgs to WW Executives are sent via the Cont Liaison and returned so. The stats of WW are dual being the local stats as a production unit and the old The Materiel Secretary post name is changed to Dissem Sec WW. Cont Liaison Officers may serve only for six months and may not serve twice. While at WW a Cont Liaison may be trained or processed only in the evening on his own time. The Ad Council WW may refuse to accept any or may dismiss any Cont Liaison if it be proven he is only there for personal service or if his Ethics file shows any signs of suppressiveness. The Int Ethics Officer WW must pass on a Cont Liaison before he is seated in the Ad Council. LRH:jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 71 L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 NOVEMBER 1967 Ltd Non-Remimeo HCO Exec Sec WW Org Exec Sec WW Dissem Hats WW DISSEM DIVISION WW Due to the production nature of Dissem WW, the following is issued as its structure in reference to Sections and Units as slightly different than those of Central Organizations: DEPARTMENT OF PROMOTION Director of Promotion PROMOTIONAL ACTIONS PLANNING SECTION Promotional Actions Planning In-charge Promotional Actions Liaison Successful Promotions Liaison Approval from Exec Council Liaison PROMOTIONAL DESIGN SECTION Promotional Design In-charge Data Collection Clerk Cost Planning Clerk Design Dummy & Specifications Clerk Promotional Materials Files Clerk COMPILATION SECTION Compilation Officer EDITING AND WRITING UNIT Editing & Writing In-charge Writer PAB Editor Area Magazine Editor Continental Magazine Editor Transcription Typist PHOTOGRAPH UNIT Photographer Photographic Assistant Darkroom Assistant Photostat Assistant MAKE-UP UNIT Make-up In-charge Make-up Typists Typographer Artists Layout Artist POLICY & TECHNICAL MATERIALS ASSEMBLY UNIT Policy & Technical Materials Assembly In-charge Policy Assembly Clerk Bulletin Assembly Clerk 72 Hat Assembly Clerk Checksheet Assembly Clerk Org Board & Forms Assembly Clerk PROOFREADER UNIT Proofreader AUDIO AND VISUAL AIDS SECTION Audio and Visual Aids Officer FILM UNIT Film Producer & Director Script Writer Set Design & Production Cameraman Film Editor Sound Editor TAPE UNIT Tape In-charge Tape Editor Tape Copier Tape Machine Technician EDUCATIONAL AIDS UNIT Educational Aids Clerk TELEVISION AND RADIO PROGRAMME UNIT Television & Radio Programmer THE AUDITOR SECTION Auditor Editor Auditor Asst Editor Auditor News Officer Chief Continental Correspondents Area Correspondents Auditor Typists LRH :jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 73 Mary Sue Hubbard The Guardiah WW for L. RON HUBBARD Founder SH Day & Fdn Lon Day & Fdn Paris Denmark Scotland (ECEU). HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 APRIL 1968 Issue I EXEC COUNCIL EUROPE Exec Council World Wide must constitute at once an Exec Council Europe Exec Council Europe will have under it the following Orgs: SH Foundation Paris London Denmark Scotland Saint Hill Day Org is directly under ECWW. SH Foundation Weekend and Evening under ECEU. Exec Council EU are attached to SH Foundation for expenses and base. Execs of ECEU are selected by ECWW. European Franchise money and org 10% don't go to WW as WW isn't working for them. This money goes to ECEU. ECEU and not the AO is responsible for Scotland. LRH:jc.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED [Cancelled by HCO P/L 23 April 1970, SH-UK-ANZO-EU Relationships, in the 1970 Year Book which sets up and gives the lines of EC UK-ANZO and EC KU.] L. RON HUBBARD Founder Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 APRIL 1968 (Amends HCO Pol Ltr of 4 Oct 1967 Issue II) ORG EXEC SEC AND DISTRIBUTION The Org Exec Sec of any Org which does not have a full time Public Executive Secretary who has that post only and whose Public Divisions are not fully operating in all departments with all Dist Programmes is automatically in NON-EXISTENCE and has no rights as his omission amounts to a restriction of his org and nullification of the efforts of his staff and a betrayal of humanity. Failure to have Public Divisions effectively operating in all departments is a withhold of processing and salvation from the human race. LRH:jc.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder [Note: The amended P/L 4 October 1967 is in Volume 6, page 89.] 74 WW and SH pcs. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 MAY 1968 IMPORTANT WW AND SH RECOMBINED (Deadline 15 June 1968) Although their statistics are drawn as before, WW, for all finance purposes, is recombined with SH and the Pol Ltr setting up WW as a separate finance unit is cancelled. If World Wide does its work well, handling outer orgs, SH will have students and SH has been developing reserves during a down income periods WW has been reducing promotional actions for lack of funds (while overstaffing). The original finance pattern of WW was successful in that SH paid its bills and costs. SH has begun to slump periodically since WW separated from it financially. All org functions and actions of WW remain. Its org board remains. However, the full Tech Admin Ratio of SH including WW MUST be held to 3 persons Admin to 1 person Tech. This applies to SH/WW only and MUST be in full effect on 15 June 68. The org boards must be balanced to obtain this ratio. A Tech person, by actual definition, does or supervises tech. To wit: An auditor, supervisor, Dir Tr, Dir Pr, Tech Sec. Qual Sec. or Examiner. There must be one of these at least for every 3 persons holding Admin posts. Lack of training on the Dianetics and Solo Course, Spring of '68 showed too few supervisors to the number of students as the cause of bad training results. Fast flow has not eradicated personal instruction. To get more people on Admin you need only add tech personnel. You don't starve down Admin, you fatten up Tech. IF THE 3 to 1 RATIO IS VIOLATED IT IS A COMM EV OFFENSE. All WW income is invoiced on the regular SH invoice lines. A separate box system is used to separate out the invoices for statistics each week. Graphs are then made. Book income, as it has been subsidized always by orgs, may not be held separate and book supplies procurement may not be held down to book income. Books are the first line of promotion. CROSS ORDERING Where an executive responsible for an area issues an order into an area where juniors are issuing contrary or confused orders, programmer cannot exist or be executed. Also seniors with an unreality on the problems of juniors can paralyze them with floods of orders. 75 Therefore, combining WW and SH should be watched that SH does not get paralyzed by too much WW ordering and reversely WW does not order programmes into a lot of cross orders. SUMMARY The direction of progress is toward simplicity. This Pol Ltr is ordered to reduce the complexities into which WW has fallen in trying to solve its own finance and to utilize the resources of SH more widely. Obviously the income of SH depends on outer orgs getting in new people, training and processing them well and sending them on to SH. WW only exists to make this action smooth and increase its volume by the use of functional procurement of new people by outer orgs and seeing that the tech given them in outer orgs is STANDARD. The SH Fnd only exists to keep the EG area non-enturbulated and prevent a local no- auditing situation from occurring. the AO. SH exists to furnish excellent auditors to the outer orgs and well audited pcs to If these relationships are understood then the wheels will turn. If these relationships are NOT understood then all manner of complexity results. The AO exists to make OTs and support the Sea Org so that the planet can be brought under control and a safe environment provided in which the planet's 4th Dynamic can be cleared. The Sea Org discipline keeps the lines channeled so that outer orgs, SH and WW can do their jobs. This is all so remarkably simple that one wonders at the odd games that get played along the command lines between SO and WW, WW and SH/Outer Orgs. All we want is an operation that delivers standard tech properly done and stays solvent while it does it. Therefore we are making the WW and SH relationship on finance more compact so that the wheels turn better. LRH: js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 76 L. RON HUBBARD Founder Remimeo Staff Hats CLO Hats Staff Boards HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 APRIL 1969 Issue IV CLO COUNCIL WW The CLO Council WW is established as a body composed of all properly appointed CLOs at WW. Its primary function is to serve as an examining body on complaints referred to it concerning orders and directions issued on or against Continental and/or Area Orgs. It convenes only when such a complaint is received and no more than once in one day. A complaint may be originated by a CLO, or the CLO may be ordered by his Cont Exec Council to raise it. The Council normally meets with all CLOs present. In case of temporary absence due to business, sickness, etc. it may legally convene with no less than four-fifths of its full complement. The Council may only veto an order or directive already issued. It may not issue orders, plan or advise. It handles only after the fact of issue. The Council must elect its Chairman, Secretary and own Ethics Officer, and follow Roberts Rules of Order if no other procedure is proposed and agreed upon by the Council. The Chairman does not ordinarily vote but may have a casting vote. No veto of any order or directive is valid unless unanimously agreed upon by all members of the Council. A veto is issued as an Executive Directive and is issued through LRH Comm WW, the Chairman attesting that the directive is okay and not against policy. No order may be given the Council to meet or not meet. The members are duty bound to meet when called upon to do so by a CLO who has legitimate business for the Council. Members may be disciplined only by their Cont Exec Councils for failure to protect and further the best interests of the Continental Zone or for stopping a legal and valid order. The Council's Ethics Officer may be required by the Chairman to discipline a member for non- attendance, disinterest, discourtesy or other breach of this policy or the Council's own rules of order. Minutes and records of voting must be kept by the Secretary. A copy of each minute is forwarded to the Guardian WW, and filed by Policy Safeguard Bureau. No LRH order may ever be over-ridden by the Council. No Controller order may ever be over-ridden by the Council. No Guardian order may ever be over-ridden by the Council. Any veto issued must be quite specific as to what is vetoed and why, naming the originator and the seconder of the motion. A CLO who wishes an order or condition cancelled may bring it up with ECWW direct before calling for a meeting of the Councils and attempt to handle it directly. In any event, ECWW should be informed by the CLO that he intends to bring it before the Council for veto. As issue of an order unfavourable to an org or continent is based on no or incorrect data, the CLO who brings a matter before the Council must base his case on facts not opinions, and the Chairman must take care that decisions are based on existing complete facts. Existing Policy on CLOs is not otherwise changed. LRH: ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 77 Aides Council Sea Organization for L. RON HUBBARD Founder Remimeo All Exec Sec Hats All WW Hats HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 FEBRUARY 1970 Issue II URGENT and IMPORTANT TO WW ECWW, PRIMARY DUTIES OF Reviewing actions of the past year and a half, the important points of concentration for WW are basically PERSONNEL. LRH Comm WW He must give first priority to three things: (a) Keeping the LRH Comm network manned and operating, as the inter-org network of world comm. (b) Ensuring rapid distribution of orders, Executive Directives, HCOBs, Policy Letters, materials for HGC and student training. (c) Compliance herewith. In (a) maintaining the LRH Comm network over the world he must at once detect any failure of an org to answer up, report or comply and handle the matter rapidly and without fail. In making this come about, he may request help from the Sea Org if he cannot quickly effect the matter himself. On (b) he must ensure without fail that Eds, general HCOBs and Pol Ltrs get into the hands of every staff member in the world rapidly without backlog. Any LRH Comm or HCO ES in any org must assist these actions to take place. Other communications or orders from WW may travel on these lines, be logged and locally followed up by the LRH Comm if the Communication is directed to LRH Comms. A fourth and important action of LRH Comm WW is to see that TAPES by LRH are played in orgs wherever possible and also with excellent quality. A fifth duty is to see that an actual Office of LRH exists in orgs, that busts and photos are displayed and that SOURCE is maintained in orgs. The LRH Comm WW should see to it that the LRH Comm network is USED, that orders and actions are logged and that all LRH Comms are well trained and aware of their duties. It will be seen at once that this is primarily a PERSONNEL matter. ALL other matters than the above are secondary to the above and are given attention only when the above are fully handled. HCO Exec Sec WW The primary duties of the HCO Exec Sec WW are: 1. International Personnel 2. International Ethics files 3. All org statistics If these three actions are given precedence over all others, EC WW will be able to do its job as proper, experienced, trained personnel will be on post. If these are not available and up to date and accurate then EC WW cannot do its job at all. 78 A fourth action is to establish and maintain in action and urgency, fully operating HCOs over the world in every org. A fifth action is to appoint, remove, supervise and maintain competent high stat HCO Exec Secs in every org. If the HCO ES maintains the international personnel and ethics files and works out accurate means to augment their completeness, accuracy and up-to-dateness, personnel can be wisely chosen for Exec Sec posts in orgs. Full complete statistics of orgs, each carrying the name of the person responsible, are received, plotted and posted for WW use. The HCO ES does a GDS analysis of each org each week and furnishes copies to orgs and SO Captains. All org personnel and their posts and news of any new personnel or transfer or internal appointment and a record of training of each are received and filed by the HCO ES. Close liaison with the Guardian's Office is maintained on personnel and any EC appointment requires Guardian clearance to become permanent. Any of the above actions are primary points of attention of the HCO ES. All other actions on International lines are secondary. The HCO ES WW is depended upon to maintain the WW org form and WW Ethics and personnel to prevent incompetence, infiltration or upsets on WW staff. If the HCO ES WW performs the above duties well and efficiently little can go wrong in Scn orgs and what is built will stay built. The Org Exec Sec WW are: The OES WW has definite primary duties which must never be neglected. These (a) Effective OES and Tech Execs on post in every org. (b) Auditing in high volume in all orgs. (c) Training in volume of public students. (d) Training in volume of staff students. (e) Wide staff auditing. (f) Financial high income and solvency in WW and all other Scn orgs with excellent cash-bills and mounting reserves. (g) The effective delivery of high quality auditing and training. (h) The repair of any and all cases incompetently handled. (i) Getting new personnel in orgs trained up rapidly. The OES WW is responsible for the good performance, training and conduct of every OES in the world and that one is on post in each org. If the OES WW accomplishes the above important points as his first order of action, orgs will expand and tech delivery to the public will expand the influence of orgs. Any other actions are secondary. Public Exec Sec WW concern: The PES WW has certain primary and definite duties which are his primary (i) Effective well trained PESs on post in every org. (ii) Floods of new names being produced by every PES in the world. (iii) The standard prom actions of the Public Divisions continued in action without dispersal. (iv) The appearance of orgs and staffs. (v) The exertion of PRO Area Control around WW and each org. 79 The PES WW is responsible for having an active and effective well trained PES working industriously and productively in each org and is responsible for their production, effectiveness and conduct. All other duties and actions are secondary to the above, which if done, will stabilize and expand orgs. Other Duties It is fully understood that other duties are performed by these Executive Secretaries and that these are also of importance. Division 2 actions, for instance, are seen to by the HCO ES. But it should be obvious that if the primary duties listed above are not alertly handled then no other actions become possible. Senior Exec Sec The senior Executive Secretary at WW is the The HCO ES is held fully responsible for any errors or neglect by the other Exec Secs. HCO Exec Sec. The HCO ES calls and conducts all meetings of EC WW and establishes their order of business. Anyone addressing "EC WW" is in fact addressing the HCO ES WW. Should WW fail in any respect, it is the HCO ES who is held responsible. Collective Actions EC WW has various collective actions. Some of these are: reserves. One: Appointment of personnel to EC posts in Continental or other orgs or their removal, which must be by unanimous vote of EC WW after inspection of Ethics, graphs and personnel records. These posts are kept filled by EC WW on the basis of stats. A letter of such appointment must be written to each appointee. Two: Financial Planning for WW to maintain complete solvency and accumulate Three: Any ED being issued by any WW ES requires unanimous agreement by EN WW and is signed (originating ES) (by and for Executive Council WOO). Four: Analysis of GDSes. Five: Assignment of conditions to orgs. (But no lower than Non-E.) Six: - Broad general planning for WW and orgs. EC WW Comm Lines EC WW orders travel on LRH Comm comm lines and are logged by the LRH Comm WW and by LRH Comms or HCO ESes in orgs. Compliance is obtained on this network. This PL changes no other PL except the handling of WW orders by LRH Comms It emphasizes the relative importance of ES actions at WW. If those items listed under their duties and collective actions are given high priority, then EC WW is fulfilling its purpose and if they are not EC WW has no reason for being. Personnel It will be seen and should be fully understood that EC WW's first and foremost concern is Personnel. Systems of observation to build up current information on personnel in orgs, compared to their own stats, recording their level of training in ethics, tech and admin are vital to WW's operation. 80 The training and readying of future personnel is of the most vital interest to EC If EC WW regarded itself as a mammoth personnel office and concerned itself mainly with (x) identifying top stat people in orgs and appointing them to key posts, (y) training existing personnel up and (z) recruiting new personnel into orgs, the operation of EC WW and its Exec Secs would be tremendously successful. Naturally, to observe and get reports one has to have an operating comm network. ECs in Continental orgs actually only aid and abet this action. Despatches If WW seeks to handle every small situation in orgs and issue orders about them over long distance comm lines, it will fail as these situations occur only because of poor personnel at the other end of the line. Thus endlessly answering despatches as an Exec Sec at WW as one's only action will wind things up badly. Despatches are acked and situations handled, of course. But it is far from a full time duty. Despatches are a means of OBSERVATION. What the Exec Sec wants from them is data. What WW is interested in is data about PERSONNEL, about their Ethics, about their training and progress in training, and basically, their performance on post, as these relate to stats. Despatches give data, progress, situations and compliances. Musical Chairs One avoids musical chairs in an org. But one doesn't permit destructive or non- compliant persons in key posts. Loyalty Staff members who stick with it through thick and thin count for much and this factor is a large one. They should not be mauled around. Freeloaders Training in upper orgs for staff members in lower orgs should be okayed by EC WW first and an undated note for the expense to the lower org should be made out and signed. Accurate Freeloader lists should be made and kept and the offender considered dead so far as org staff is concerned as experience shows they are often wildly out ethics otherwise. Volume Recruiting and training staff in volume is always a safe activity and things go bad only when one doesn't. If WW performs its personnel functions well, it will succeed. LRH :jz.ei.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 81 Remimeo HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 AUGUST 1971 THE EC NETWORK DISBANDED (The WHY OF GI Crashes) A situation existed for four years whereby the EXECUTIVE COUNCIL WW had several International Stat crashes which then had to be picked up by the Sea Org. The Sea Org Continental Liaison Office network has taken over these functions of management under its Management Bureau. The first major crash was the 1968 stat crash which long remained unexplained. Information has now come to light on how this EC network put itself out of business several times. Operating on a wrong statistic (Gross Income) the EC network developed a system, originated or at least perpetuated by an Allan Ferguson then OES WW of daily hammering orgs for GI and getting the GI up by "all possible means". The Continental ECs borrowed this system. It was and is an off policy action. In the very early 1960s it was already observed from the conduct of the Melbourne org that one could always sell out an area and that done without delivery or with flubby delivery resulted in a collapse of stats. It was well known then that you cannot continue to sell without full and quality delivery of what was sold. Pushing only "GI" does not build an org that can deliver. It is easy to push only "GI". It does not take many people. Its situations are simple and easy to solve up to a point. The WW and Continental EC network, pushing only GI, dispensed with an HCO and let HCOs collapse in orgs. HCOs were not there to build an org so delivery ceased. The org went idle and collapsed. Service was undelivered or of poor quality and ARC Broke the field. ' It is a situation similar to the broad economic world of booms and depressions. Each boom was followed by a depression. Back of this is non-delivery. Lots of stock sold but no product. Delivery or production can also be pushed with no GI and with no money to reward or pay the expense of delivery, a crash also occurs. In 1928 and 1929 the world markets pushed only shares, stocks and money, no delivery. Black Friday in 1929 crashed the whole world of trade and began a long depression. continued. Production however did exist thereafter without money and the crash was When either money or production get out of balance one has trouble. All production and no money is as bad as all money and no production. This also answers the world mystery of booms and depressions which, unsolved, drove the whole field of economics into a mad subject. The fault in the EC network (which I left in 1966) has been under study since the 1968 collapse of stats. It apparently is the same as the old Melbourne org cycle of heavy sales but poor or no delivery. Usually it takes several months or longer for one of these collapses to iron out. That was because, each time, as the stats fell, even more frantic demands for GI would 82 be issued from the EC network. One after another orgs would cut their lines to WW and eventually no one would pay any attention and a tiny org would begin to grow back, delivering as it could. This cycle occurred in '67, '68 and now again in the US in 1971 up to July when Flag abruptly disbanded the functioning EC US. This was done to prevent the old cycle of oversell and non-delivery from smashing stats too hard to recover. The Continental Liaison Office was quickly strengthened. A new Org Condition, C/O, Exec Director Stat devised as PAID COMPLETIONS ACCOMPANIED BY AN ACCEPTABLE SUCCESS STORY (HCO PL 29 Aug 71) was issued. LRH ED 151, 152 and 153 and HCOBs 30 Aug 71 Issue I & Issue II were quickly issued to set up a daily demand line from CLOs to Orgs for that stat. A Qual Sec Course (Mini Qual) and Tech Establishment Officer Course were begun. Word Clearing Tech, an auditing drills course and other material were rapidly formulated and released. The urgency was to get the orgs delivering rapidly what they had sold while they still were financially able to do so. Production demands were balanced with GI by "Paid Completions" and quality was bolstered by a requirement of a success story. Training was given comparable or greater completion value to Tech to keep the orgs more heavily on training than processing. These measures were designed to catch the boom before more and failing GI demands without delivery wrecked the network. Any such situation is complicated by false reports or cut lines and is difficult to assess. The Data Series and many observation missions and a record of past experiences however indicate that this was the cause of the WW network failure which until now had been something of a mystery. At fault really is the retention of GI as the only stat used to assign orgs their conditions. The main dangers of a shift to delivery is that GI may be placed in ill repute and that orgs, suddenly shifted in target, will not believe they can deliver in such volume. They can, rather easily, as already proven by at least one org in the current shift. Spotted and caught in time almost any situation can be handled unless actions occur or continue which worsen it. Orgs run on policy which deliver what they sell in the same volume and in high quality, which maintain a good HCO to expand facilities, which recruit, hat and train their staffs cannot do otherwise than succeed. It is when there is more attention on income than on production and delivery that an org or network gets into trouble. And reversely, when more attention is given to production than sales, a downtrend can also occur as the organization is put out of balance. Well paid delivery in high quality is the correct answer. Only then can a boom continue. Frankly it has never occurred to me that such a fact could be missed. This is good will and also your integrity. There are no short cuts to honest prosperity. deliver it? We have the greatest possible tech when properly studied and applied. Whv not LRH:nt.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED 83 L. RON HUBBARD Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 AUGUST 1971 Remimeo Additional EC NETWORK (The WHY of GI Crashes) (Reference Data Series Policy Letters) Since writing the original policy letter the Data Series has been completed and more data is now to hand concerning former EXECUTIVE COUNCIL Worldwide actions and the failures of other governing bodies. This therefore is a VERY important subject as it concerns the success or failure of governing bodies in general. A much broader WHY of failure has been found. THE REAL WHY OF ANY GOVERNING BODY FAILURE WHEN IT IS SINCERELY TRYING BUT FAILING IS THAT IT IS OPERATING ON WRONG WHYS. This, on review, was the true underlying failure of every sincerely active governing body or EXECUTIVE. There can be other whys. There can be no governing body at all. It can be corrupt. It can be only self interested. And (as in the case of France, Poland, Austria and Czechoslovakia in the late 1930s) (and probably England in the 60s) it can be infiltrated and subverted. But all governing bodies of Scientology organizations have been sincere and they have tried hard. This included EC WW. And the basic and only reason for failure was that they gave orders which did not match the situation into which the order was sent. They had no real data collection unit and depended on reports. They had no direct observation. Therefore their estimates of the situation were faulty. There was no valid system of data analysis or logic known to man and they would have erred anyway. Thus they are totally exonerated of any evil intent or even, by human standards, incompetence. Acting on isolated reports or opinions, without a system of evaluation, they issued orders based on wrong WHYs. Thus, this can go wrong with ANY executive, any governing body of anything. Their constant demand for GI without any real demand that service be given was itself a wrong HANDLING because it was based on a wrong WHY. Orgs exchange service for money. When they have nothing to exchange for the income, the income goes down because nothing is being delivered to earn the money. This was the right WHY of GI decline. All the nagging in the world would not have increased GI after delivery backlogged or was faulty. But this is just a wrong why. There were other wrong whys as well. 84 Thus, to succeed, any must EXECUTIVE LOCAL GOVERNING BODY CONTINENTAL BODY INTERNATIONAL BODY 1. Collect Data. 2. Observe. 3. Evaluate and find RIGHT WHYS. 4. Issue correct orders. 5. Enforce compliance. Additionally it must A. ENFORCE EXCHANGE. B. ESTABLISH. The keynotes of success are OBSERVE, EVALUATE, ORDER, SUPERVISE. >From studies of this subject additional data emerged: (a) Those organizations which are on policy are overwhelmingly more successful than those that are not. The validity of this is so great that any lack of success can be assumed as coming from a general off-policy scene. (b) Fast, continuous work is needful at any level to continue success. It need not be frantic. It must be orderly. But it is continuous and it is rapid. (c) Surveys of what's wanted and considered valuable are vital to any expansion. (d) Exchange of something for something cannot occur only within a body or group but must take place with a different type of group (like org with public, not org with org) for any "GI" to be realized. (e) Continued "GI" depends on the quality, predictability, valuedness and volume of service given for it. (f) That the primary failure of any group is a failure to establish (meaning training, org boarding, posting, hatting, lines followed and policy and tech known and practiced). WW SUCCESS Given and knowing and using this data WW or any of its Continental ECs could very easily succeed with the same personnel. The data in this P/L would have to be fully utilized for success to occur. There was, therefore, nothing whatever wrong with the ECWW-Continental EC PATTERN. right. This is very good to know. The pattern, like the pattern of the org board, is all It is just that management bodies as well as Executives, to be successful MUST OPERATE AND ACT ONLY ON CORRECT AND EVALUATED WHYs. Otherwise they court disaster. It has taken a couple of years to finally uncover this data. I trust it will prove valuable. LRH:ne.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 85 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 AUGUST 1960 ACC AT SAINT HILL The 7th London ACC will be coming down to Saint Hill for the next six weeks. There will be quite a few persons in it. They will use the Monkey Room. They arrive by bus at 9.30 and leave at 5. They will have 3/4 of an hour for lunch from 12.45 to 1.30. They bring their own lunches. We furnish tea and coffee. They are restricted to front terrace, park and lake. Pleasure Gardens and other areas are out of bounds to them. They will use terrace door into office and thus into Monkey Room. The house except for Monkey Room area is completely out of bounds to them. Be pleasant to them but don't let them interrupt your work. If they do, please tell Dr. Halpern in the Monkey Room area. They will want to know about all kinds of things. It's ok to talk to them. But remember that they are going back to all parts of the world and will take whatever you say as gospel truth. So make sure it is or Scientology might be upset. You will find them to be good people. You'll also find them underfoot a bit. So make the best of it. Thank You- LRH:js.rd SAINT HILL SERVICE ORGANIZATION Saint Hill Manor was acquired by Ron in Spring 1959. It is a grand building nestling on the side of the hill and is surrounded by some 57 acres of its own beautiful grounds comprising parkland, meadows, woods, shrubberies, swimming pool and tennis courts. In addition, there is a lake covering an area of 2 1/2 acres. The whole is set in the delightful County of Sussex, renowned for its lush green grass downs and the Ashdown Forest. Ron wanted a quiet place where he could carry on with his researches, and from which HCO WW could handle the world-wide concerns of Scientology. He needed time for this research, but didn't want to deny Scientologists his personal instruction and, as has always been his custom, he wanted to make known his discoveries as soon as they had been unearthed. He would need his research data close at hand. He would need his staff to take off his shoulders a large chunk of the administrative work. He had already taught one ACC at Saint Hill-so it was possible to have students there, and the idea of a continuous course was feasible. In April, 1961, the doors of the Manor were opened to admit the Saint Hill Special Briefing Course. This marked the beginning of Saint Hill as a Service Organization. Originally, the function of Saint Hill was to provide service and books to other Scientology organizations throughout the world. This was later to be done in the World Wide Organization of Scientology. The Saint Hill Organization became the Hubbard College of Scientology and specialized in delivering high level technical training and, later, processing. In April, 1965, a new Grade of processing-Power Processing-became available in the newly formed Saint Hill Hubbard Guidance Centre. Scientologists L. RON HUBBARD flocked to Saint Hill for Power Processing. The advent of Power Processing heralded a completely new, higher level of training at Saint Hill- the, Class VII Internship. Class VI graduates, recommended for higher training, were invited to sign a contract with an Organization and become Class VII Auditors. With the growth of Power Processing and Intern training, even more space was required and so great was the demand that temporary wooden buildings had to be erected and work started on a more permanent building now known as the Castle, because of its design and appearance. On 5th September, 1965, L. Ron Hubbard announced the end of researches on the state of Clear and invited applicants for the Clearing Course. On 24th October, 1965, L. Ron Hubbard announced another new Saint Hill Course-the Solo Audit Course- the non-professional route to Clear, for Scientologists who are not trained to Saint Hill Special Briefing Course requirements, but who wish to become Clear. The O.T. Course was introduced by L. Ron Hubbard on 10th August, 1966. The final route to O.T. had begun at last! Nearly 50 Clears had been checked out by this time, and each Clear was delighted to receive his or her invitation to enrol. The Solo, Clearing and O.T. Courses were later transferred to the Advanced Organizations. In addition to issues under subject headings in all volumes, Policy written specifically for Saint Hill can be found in the following pages: 86 to 112 and 674 to 705, and in the special Saint Hill sections in Volumes 3 and 4. 86 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 DECEMBER 1963 SAINT HILL REORGANIZATION (Effective January 1,1964) The activities at Saint Hill are being re-grouped under three corporate headings. HCO (WORLD WIDE) LTD, with Peter Hemery as the Organization Supervisor for all Scientology Organizations around the World and locally will include reception, Mimeo, Communications, Telex, Accounts, Addresses, Central Files and Franchise. People in these departments remain under Peter Hemery's direction and past functions are as usual. HCO (ST. HILL) LTD, has been organized to care for the Course, house, grounds, domestic staff, construction, materiel and all personnel. Edgar Watson is appointed Saint Hill Administrator and is in direct charge of these activities and personnel. He retains his supervisory post of Book Administrator. All construction, maintenance and repair is placed under Ollie Weller, who under Edgar Watson is in charge of all construction, maintenance, repair and personnel and materiel used in construction and maintenance. Proper organization boards will be posted as soon as the name of the third company, a research corporation, has been passed by the Registrar of Companies. I remain as executive director of each of these companies. Re-organization is mainly because of expanding activities and increased staff and an effort to make executive hats wearable. On the completion of the new building most of the activities of HCO (WOO) Ltd. except accounts, will be moved into the basement. Office. Edgar Watson will have his desk for the moment in the ground floor executive The actual function on post of each staff member other than those named above remains unaltered. Only their seniors and admin channels are changed. LRH:dr.rd Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 87 Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 JANUARY 1964 Issue II HCO (STHIL) LTD PERSONNEL TRANSFER EFFECTIVE ON RECEIPT Valerie Obin is transferred full time to the Enrollment Division of HCO (Sthil) Ltd. She is to perform all needful duties under the direction of the Director of Department but is to act temporarily as Letter Registrar. In the post of Letter Registrar her attention is invited to the many policy letters on the subject and the need for volume. Programme No. 2, writing all former graduates offering a œ150 retread, should occupy her first attention. No other personnel is allocated to the Department of Enrollment at this time. At such time as progress has been made, new personnel will be added. LRH:jw.aap.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED Sthil Only L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 APRIL 1964 SAINT HILL PERSONNEL All persons employed at Saint Hill, for personnel purposes, except officers of corporations, come under the Saint Hill Administrator. HCO (St Hill) Ltd provides this service for HCO (WOO) Ltd and SLR Ltd. This means that acquisition of new personnel and dismissal of personnel comes under the Saint Hill Administrator. Personnel actions by HCO (WOO) Ltd and SLR Ltd must be referred to the Saint Hill Administrator. The Saint Hill Administrator may take independent action on any personnel in the interests of efficiency or finance. As a matter of principle, a corporation officer or department head has authority over the personnel within his own corporation or department. This includes some power of decision in the matter of hiring and dismissal. The Saint Hill Administrator should therefore work in close co-operation with other corporation officers and with department heads in personnel matters. If any disagreement arises on executive level on the question of personnel, the matter in question must be kept in abeyance until it can be referred to the Board. LRH:gl.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 88 Sthil Staff only HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 MAY 1964 REORGANIZATION (Effective Monday, 1 1 May 1964. Appointments herein begin as of that date Our shift to a new pattern of organization last autumn has not proven successful. We are therefore reverting to the original pattern and using only HCO WW Ltd. to re- establish our lines and positions as they existed in September 1963. We will maintain the bank accounts of the two new corporations but otherwise de-activate them. All personnel reverts to employment under HCO (WOO) Ltd. "The Auditor" as a publication is being detached and handled on a part time basis as an additional duty by Fred Hare. The title Director of Auditors may be retained. Fred Hare is returned to his post as Case Supervisor with my thanks for his work in getting new promotion in. John Lawrence is returned to his post as head of the Income Section and Director of Accounts with part time duties as staff auditor and as assigned, with my thanks for all he has done as Case Supervisor. Edgar Watson is appointed HCO Area Secretary Saint Hill. He may keep his former title although the title HCO Area Secretary is a better title. His duties are those done by HCO Area in a Central Org. hat checking, bulletin and policy checking, hat issue and standard org rudiments for Saint Hill as an organization. All personnel including instructors and domestic staff are included in having hats and check outs. His additional duties are Books, always supervised in Central Orgs by HCO Area, and purchasing and personnel, the duties of the Director of Materiel in a Central Organization. The Franchise idea, accounting for considerable income, will be retained at this time and Membership abandoned. Joe Breeden retains Franchise Secretary. He is additionally appointed in charge of student procurement, central files, address and letter registration, with the title of Director of Promotion and Registration as in a Central Org. John McMaster is appointed Letter Registrar under Joe Breeden. Only one other person, the typist, is permitted to this department. Mary Long continues as Course Registrar. Certification is to remain with Central Orgs. We will not take it on. Until transferred to Course Instruction, Roger Biddell will continue on tapes but will also assist in the Book Department. All other appointments remain as they were as of September 1963. This places strong personnel in the key places where they are needed. It brings us back to a successful pattern of operation and adds the ingredients we have lacked which have made Central Organizations endure succesfully, the HCO Area Sec. whose actions and functions have been lacking at Saint Hill, and a Department of Promotion and Registration. LRH:gl.aap Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 89 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 MAY 1964 St Hill only INFORMATION ABOUT YOUR POST All Saint Hill Staff, including technical, office, domestic, maintenance and construction personnel, are required to write, briefly, but completely, an account of their present duties, i.e., exactly what they are doing on their posts at this time. Where a Staff-member is occupying more than one post, a separate write-up is to be given for each post. Each write-up is to be headed with the post's title; then the PURPOSE of the post is to be given, followed by the DUTIES of the post-to be numbered separately. These write-ups are to be completed within 7 days of receipt of this Policy Letter, and handed to HCO Area Secretary St Hill with any HCO Bulletins, HCO Policy Letters, etc., which have any direct or indirect bearing upon the posts you have written up. L. RON HUBBARD LRH: jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 90 Sthil Staff Only HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 MAY 1964 REORGANIZATION (This functional structure bears no relation to and does not alter existing corporate status.) Hill. On Sunday, 31 May 1964 the following organization goes into full effect at Saint There are FIVE Production Departments at Saint Hill. Only these five directly produce income. All other activities are service units to these five. Therefore they are designated UNITS. Full attention must therefore be given to Production Departments. Solvency depends upon maximum effort by Production Departments and minimum wastage by any Department or unit. The production departments are: 1. Department One. Production of basic Scientology materials, writings and policies. These functions are mainly done by myself. I receive assistance from Mrs. Hubbard and assembly and recording assistance by Reg Sharpe. This unit is the basic unit responsible for eventual income. 2. The Course Department. This, under the Course Supervisor, is responsible for about one third of the income received at Saint Hill. It consists of its technical and administrative staff, including the Course Secretary, Registrar and Letter Registrar. 3. The Book Department. This is responsible for another third of the income at Saint Hill, and is far more important to economics at Saint Hill than has been realized. 4. The Organization Department is responsible for handling International Organizations around the world, not Saint Hill, and obtains another near-third of the income of Saint Hill by way of organization ten percents, etc. 5. The Franchise Department. This unit receives a relatively small but respectable annual sum by way of Franchise 10%s from field auditors. There have been other designated units in the past at Saint Hill. These are no longer so designated but are transferred to the direct control of the Organization Secretary. They include Accounts, construction, maintenance, purchase, office cleaning, etc but not administration or domestic staff. Domestic staff is considered a Unit of Department One, under my personal secretary. It includes the butler, cook, housekeepers, nanny, driver, and the outside grounds staff which in turn is headed by the head gardener. I remain in general charge of Saint Hill and International Scientology, as Executive Director. The following appointments are therefore made: Mary Sue Hubbard, ORGANIZATION SECRETARY, in general charge of everything that goes on at Saint Hill and all departments, including Department One. This is the equivalent post to a Central Organization's Association or Organization Secretary. All departments and personnel are answerable to her for their conduct of duties and the general solvency of their departments. She may hire or dismiss personnel, increase or decrease wages, sign on all accounts and act to improve conditions without further consultation with the board or the Executive Director. Herbie Parkhouse, COURSE SUPERVISOR retaining post also as Case Supervisor. He is to increase enrollments and keep students progressing steadily through the course to early completion, safeguard technical practice and in general look over all those matters relating to course income and conduct. His primary duty is to maintain a fully enrolled course while graduating well-trained auditors rapidly. 91 Peter Hemery, INTERNATIONAL ORGANIZATION SUPERVISOR. He is to do everything possible to increase the efficiency, technical proficiency and income of Central Organizations and offices throughout the world and to collect all monies owed by them to Saint Hill and to act to prevent emergencies in them or to handle existing emergencies in them. Edgar Watson, PUBLICATIONS DEPARTMENT MANAGER, and materiel and personnel procurement Assistant to the Organization Secretary. Taken from the Book Department, his absence caused a falling off of a third of the income from Saint Hill, a fact not disclosed until recently. He is swiftly transferred back in belated recognition of the importance of this department to Saint Hill solvency and is removed from other posts. The Book Department is to get into publication all new course books, handling all printing and manufactures and increase meter sales. He is to achieve the full potential of this department. He retains purchase and personnel procurement as an assistant to the Organization Secretary. Joe Breeden, DIRECTOR OF PROMOTION AND ADMINISTRATION and FRANCHISE SECRETARY. Having the smallest income department, he is to extend his actions into any and all Promotion and any and all Administration that achieves promotion or otherwise. Under him then come all other administrative functions including mimeo, filing, typing, reception and all other such personnel except Accounts, since these are all in essence promotional activities. All typing for all other departments is done by this department where they cannot do it themselves. Administrative personnel, even when working in other departments, comes under the Department of Promotion and Administration. John Lawrence is appointed Accounts Assistant to the Organization Secretary and is in charge through the Organization Secretary of accounts personnel and financial matters. Fred Hare is appointed as the Editor of the Auditor which is under the Department of Promotion and Administration and retains the courtesy title of Director of Auditors. This is in addition to course duties as assigned. Reg Sharpe in addition to duties in Department One retains post as Course Secretary. Mary Long retains post as Course Administrator and Registrar. All other technical personnel retain post as currently assigned. All Administrative Personnel, reception, typists, file clerks, now come under the Department of Promotion and Administration. They remain on post as previously assigned unless transferred by the Director of Promotion and Administration. The main change is that Central Files personnel come under general administration on a pool basis and that any administrative personnel may be employed for promotion purposes and that all typing is done in this department which cannot be done by other departments. Irene Thrupp remains as personal secretary to myself and as such is in charge of all domestic staff including gardens, housekeeping, driving, nursery, etc. which is assigned to Department One. There are no changes in invoicing by companies or disbursement or the purchase order system. The reason behind these changes is future efficiency. The organization made huge sums in 1963 and spent them all, producing emergencies in 1964. Without threatening anyone's job but by using greater efficiency and emphasizing production, not spending, the condition will easily be righted, providing we all make more and spend less. We are far from insolvent. But I intend we shall be even further away by autumn. Produce more. Spend less. And make this reorganization work by doing your job. L. RON HUBBARD LRH :jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 92 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 JUNE 1964 Sthil SAINT HILL STAFF ONLY REORGANIZATION You see the new organization chart in the front office. You should study it. The basic steps are being taken to make it an efficient reality. What we expect from staff members at Saint Hill are: 1. Do your job efficiently and well. 2. Handle and preserve your materials and supplies. 3. Work to produce income or help its production. 4. Co-operate to save on expenses. 5. Take your orders only as given on the chart. Don't accept orders from anyone and everyone for that adds confusion and wastes time and material. 6. Work only at your own job. Don't do somebody else's. 7. Clear designs and plans with the Organization Secretary or myself. Don't plunge in just because somebody else says so. Clear it with the Organization Secretary or myself and if okayed, work like blazes on it. 8. Realize we are essentially a production team, not a company or commercial enterprise. What we produce is very plain on the organization chart. Production is either direct or in serving a production unit. 9. Realize that there are only a very few ways to get in trouble. These are- (a) Not doing your job; (b) Wasting resources. (c) Overworking Mrs. Hubbard or myself by making us do your job. (d) Upsetting people so they can't do their jobs or upsetting the children. Within that framework your job is as safe as the Rock of Gibralter. Our aims are: Increase income. 2. Decrease outgo. 3. Get everybody to know and do his job with initiative and intelligence. 4. Have a good team that doesn't require a brigade of military police to keep it going. Our theory is that each one of you, as an individual, works for Mrs. Hubbard and myself. This is different than company or military organization. Those are essentially caste systems. The way we're doing this is you work for us. It's always really been that way, so let's make it a fact. You don't work for X who works for us. You work for us. Certain production activities are singled out and spotlighted. As each of these 93 succeed, so succeeds Saint Hill. As any one of these fail to produce, so we fail. It's a terribly simple organization. It will work as you will see. Mrs. Hubbard and I put in about 10 hours of work a day on different activities than management. She is getting together books to print and sell and I am handling by myself a research line which is successfully completing what one large foundation (The Ford Foundation) spent 15 million a year on for a decade and which their thousands of top-line scientists failed to do and eventually gave up. And I'm doing it all by myself mostly unaided. This work requires quiet so we have an additional working day that begins sometime after 9 PM and ends around 7 AM seven days a week. You are probably unaware of this work except in its finished form. You see students, book income, growing organizations. But what produces all this? Research projects and written materials. So right there we have a strenuous career. We then get a few hours sleep and around 2 or 3 PM get to our desks to handle management, administration, etc. We have dinner about seven, spend a bit of time with the children and get back at it. This is our day, then. It's one five hour and one ten hour working day out of the 24, seven days a week. You might ask why we work this hard. Well, nobody else can do our jobs and we are working against a set time table that even so falls behind. We have almost made our schedule now and just a year and a half more should see our basic jobs done. Then we can resume more reasonable working hours and have a vacation. So you see successful management must be one that lets us do our jobs too. If we were only managing things, it would be very easy. That we must also work makes it harder to handle an organization. You see, if we didn't do our own jobs there would be nothing to organize. Therefore, a really good staff member to us is somebody who does his job well and lets us do ours. We haven't any time for somebody who has to be policed before he or she will work, and we are particularly annoyed by somebody who tries to "get away with it" and thinks we will never find out, for we always find out and we always eventually act and open the outbound door. If you understand these things, you will understand Saint Hill. We would not be reorganizing now if the organization had not dropped production and started spending œ400 a week more than it was making. That could lead to an emergency. We don't want emergencies. The organization is still solvent but at that rate would soon go broke. Hence, current reorganization. One could probably think of other ways to handle this, far more ideal, but we've tried many and have come back to this for only this system works. And this is what we're doing. So what we want is very simple. Do your job so well we can get on with ours and we'll be a very happy team. We value your help and we are glad you are with us. LRH:jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 94 L. RON HUBBARD Sthil Staff HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 JUNE 1964 NEW POSTS What has formerly been called Reception is re-designated COMMUNICATIONS OFFICER. The post has outgrown what is commonly held to be reception responsibility. The Communication Officer is responsible for relaying anything or anyone that is received at or sent by Saint Hill. Phone and other duties continue. Failure to report receipts of goods to the Communication Officer or failure to give the office courtesy and co-operation will result in a report to the Organization Secretary. A log is kept by the Communication Officer in which all communications. received goods and happenings are entered. In emergencies such as fire or accident inform the Communication Officer in the Front Office at once. MAIL CHANGE No more mail will be delivered to desks effective 22 June 1964. Instead such mail and despatches will be sorted into the Comm Centre Baskets in the Front Office and will be picked up daily by the staff members themselves. Procedure for Office Personnel: Do your work into your Out Basket as usual. Then take your outbasket contents to the Front Office yourself and sort it into the various other baskets or outgoing mail. Pick up whatever is in your basket and take it back to your place of work. Try to get your despatches and letters all sorted into the Comm Centre before 5.30 pm daily. For material required get the chits into the appropriate Front Office baskets by noon. Exceptions: The despatches of the Executive Director will be taken to his office by the International Organization Supervisor and the outgo picked up by him. The despatches of the Organization Secretary will be picked up and delivered by the Org Sec's Sec. This measure is made not for convenience but to expedite purchase requests and cheques which might hold up other personnel. TEA Tea for office workers will hereafter be handled in all its arrangements by the Housekeeper or the Assistant Housekeeper, effective 29 June 1964. One or another office worker below executive rank may be detailed to assist in this on a rotational basis by the Housekeeper. ACCOUNTS ASSISTANT TO THE ORGANIZATION SECRETARY There will no longer be Income and Disbursement posts as separate personnel. Both these posts will be held by one person with the title Accounts Assistant to the Organization Secretary, effective at once. ACCOUNTS FILES ADMINISTRATOR The post of Accounts Files Administrator is created. This staff member will help the Accounts Assistant with Files and in other ways as contained in the Administrative Directive of the post, effective at once. L. RON HUBBARD LRH:jw.aap Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 95 Saint Hill Only HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 JUNE 1964 DEPARTMENTAL REPORTS (Effective for the week of July 6, 1964) The heads of Production Departments are expected to include in any other weekly reports required the following specific data. International Organization Supervisor. 1. The total Income of all organizations. 2. The income of the lowest organization. 3. The exact total of 10% received by us in the week. 4. Any significant increase directly traceable to the actions of the International Organization Supervisor, or any explanation for lack of increase. 5. The total disbursement on behalf of this department (to which need not be added its general share for service). The Course Supervisor. 1. Of his own personal knowledge and count, the number of actual applications on hand, in which no actually enrolled students or withdrawn applications are included. 2. Number of graduates in the week. 3. The exact amount of course income for that week. 4. Any significant rise of income due directly to the actions of the Course Supervisor or any explanation for lack of increase. 5. The Disbursements for the week on the behalf of the department (not including any general share in costs). The Publications Manager. 1. The number of book or products buyers who bought during the week. 2. The exact amount of income from purchases for the week. 3. Any significant rise in buyers or income due directly to the actions of the Publications Department Manager, or any explanation for lack of increase. 4. The Disbursement for the department for the week (not including its share of general service). The Franchise Secretary. 1. The total of Franchise Income for the week. 2. The lowest Franchise payment received. 3. Any significant increase in Franchise Income due directly to the actions of the Franchise Secretary, or any explanation for lack of increase. 4. The Disbursement for the department for the week (not including its share of general service). These reports need only be added to the forms of existing reports. All summarizing reports required by the Organization Secretary remain unchanged. The usual or routine reports required by the Organization Secretary, with the above appended, are forwarded to the Organization Secretary as required. To these reports is appended the Organization Secretary's report as follows: Organization Secretary's Report. 1. Total income for the week. 2. Total Bank Balances for the week (without adjustment). 3. Approximation (rough) of all amounts owed by the Organization. These reports are then forwarded to me as Executive Director, arriving not later than the Tuesday following the Thursday which closed the week. The ordinary time then for department heads to make out such reports would be Friday and the Organization Secretary's report Monday, all concerning the week that ended at 2.00 p.m. Thursday. LRH: jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 96 Saint Hill only HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 SEPTEMBER 1964 HCO CORPORATIONS For staff information there are FIVE HCO Corporations. They are: HCO (WOO) Ltd This is the corporation that manages international organizations. It has the magazines we publish and handles the international communication lines. Linda Nussbaum has just replaced Peter Hemery as Secretary of this corporation. All Photography and its accounts come under this corporation, also. Use its letterhead for these. HCO (St Hill) Ltd This is the corporation that runs the course, handles the internal activities of Saint Hill. All student activities and letters concerning the course' quarters, domestic accounts go under this corporation. Only its letterhead is used for these activities. Edgar Watson is the Secretary of this corporation. SCIENTOLOGY LIBRARY AND RESEARCH LTD This is the corporation that sells books, compiles research materials and makes tapes and also Cine films. Reg Sharpe is the Secretary of this corporation. All book letters use this letterhead. THE ABOVE ARE THE ACTIVE CORPORATIONS WHICH HAVE THEIR HEADQUARTERS AT SAINT HILL. I There are two other HCOs. They are: HUBBARD COMMUNICATIONS OFFICE LTD This was a public corporation formed in order to handle the communications of another corporation, HUBBARD ASSOCIATION OF SCIENTOLOGISTS LTD. This corporation ran the garage at Hickstead but as that is closed and as the corporation it was formed to serve, HASI LTD, is inactive, this corporation is dormant. However all garage (Hickstead) letters and bills are written on its letterhead. BUT ITS LETTERHEAD MAY NOT BE USED FOR ANYTHING ELSE. HUBBARD COMMUNICATIONS OFFICE This was the original HCO, a private unincorporated business which was taken from London when we came to Saint Hill. It became the HUBBARD ASSOCIATION OF SCIENTOLOGISTS INC World Wide Division. This HASI was an American company. HASI INC still owns all the property and equipment as it has never been transferred by formal board action. But this company is dormant and its letterhead should never be used. It is illegal for the name of one company to be used in the transaction of the business of another. So care should be taken that this does not happen. Just remember that ONLY THE FIRST THREE COMPANIES ABOVE ARE ACTIVE. LRH:jw.aap Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED [For further data on Corporation Structure, see pages 533 to 553 in this Volume.] 97 L. RON HUBBARD General Non-Remimeo Sthil HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 DECEMBER 1964 SAINT HILL ORG BOARD Effective January 1, 1965, the Org Board at Saint Hill will be composed of the following purposes. Centre. This policy letter is a companion to the actual posted Org Board in the Comm NOTES FOR CHART CHAIRMAN BOARD OF DIRECTORS OF HASI, INC 1. Convenes and conducts Board Meetings. Signs on all bank accounts worldwide. Directs basic planning and promotion. Suggests policy to the board. Sees that corporate structures worldwide are properly composed and registered. SECRETARY BOARD OF DIRECTORS OF HASI, INC 2. Prepares and keeps all minutes and records of board activities. Gives notice of meetings. Retains originals of all valuable corporate documents and furnishes copies Signs on all bank accounts worldwide. Has prepared all documents of registration and reports to Registrars of Companies. Serves as Deputy Chairman in absence of Chairman. TREASURER BOARD OF DIRECTORS OF HASI, INC 3. Oversees all financial records and reports of the company and all branches. Retains the financial, bank account and report files, including tax and non-profit status documents. Enforces financial policy within the company and all branches. EXECUTIVE DIRECTOR 4. Oversees all HCO Secretaries, Organization Secretaries and Association Secretaries and all managers. Appoints all Executive Personnel in all organizations and these may be removed only by the Executive Director or with his concurrence. CONTINENTAL DIRECTORS 5. Oversee Continental groups of organizations and act as designated board officers although not board members. NATIONAL ASSOCIATION SECRETARIES NATIONAL ORGANIZATION SECRETARIES 6. Manage Individual Organizations of Scientology throughout the world. CONTINENTAL HCO EXECUTIVE SECRETARIES 7. Oversee Continental groups of HCO Offices. ORGANIZATION HCO AREA SECRETARIES 8. Handle the Communications, technology and awards of single organizations around the world. 1ST DEPUTY EXECUTIVE DIRECTOR 9. Acts as Executive Director in the absence of the Executive Director. 98 2ND DEPUTY DIRECTOR 10. Acts as Executive Director in the absence of the Executive Director and 1st Deputy Executive Director. ORGANIZATION SECRETARY 11. Manages Saint Hill in all its activities. Handles Financial Management for all accounts of Saint Hill. Hires and dismisses all Saint Hill personnel. Regulates all technology and awards for Saint Hill. Originates or passes upon all promotion for Saint Hill activities. Sees that income is greater than outgo at Saint Hill and in all its departments. 1ST DEPUTY ORGANIZATION SECRETARY 12. Acts as Organization Secretary in the absence of the Organization Secretary. 2ND DEPUTY ORGANIZATION SECRETARY Acts as Organization Secretary in the absence of the Organization Secretary and 1st Deputy Organization Secretary. SAINT HILL ADVISORY COUNCIL 14. Advises the Org Sec concerning promotion and execution of promotion in all Saint Hill activities. May originate minutes but they have no force without Org Sec approval. SAINT HILL STAFF MEETING 15. Convenes from time to time for general discussion, advices and recommendations. CHAIRMAN SAINT HILL STAFF MEETING 16. Chairman calls, convenes and presides at meeting. SECRETARY SAINT HILL STAFF MEETING 17. Records minutes and forwards them when signed by Chairman, to the Org Sec. CHAIRMAN SAINT HILL ADVISORY COUNCIL 18. Convenes meetings weekly and presides. 1ST DEPUTY CHAIRMAN SAINT HILL ADVISORY COUNCIL 19. Convenes meetings and presides in absence of Chairman. SECRETARY SAINT HILL ADVISORY COUNCIL 20. Records minutes, has them signed by Chairman and submits them to Org Sec. 1ST DEPUTY SECRETARY SAINT HILL ADVISORY COUNCIL 21. Records minutes, has them signed by Chairman and submits them to Org Sec in absence of Secretary. HCO BOARD OF REVIEW SAINT HILL COURSE 22. Passes on qualifications of Saint Hill Students before graduation or classification. LEGAL 23. Handles Committees of Evidence Internationally and at Saint Hill. Handles all matters of copyrights and trade marks registrations in various countries. Handles all book contracts. 99 ACCOUNTS UNIT FOR SAINT HILL 24. Manages the Accounts. Handles all financial records, income, disbursement and reports for the Org Sec and maintains all accounts files and the Purchase Order System. Purchases for Saint Hill. ASSISTANT TO THE ORG SEC FOR ACCOUNTS 25. Manages the Accounts Unit and is in full charge of its personnel. SAINT HILL CONSTRUCTION UNIT 26. Handles all construction, maintenance and repair at Saint Hill except roads and grounds. Receives, safeguards, uses or stores all construction equipment and materials. IN CHARGE SAINT HILL CONSTRUCTION UNIT 27. Is in general charge of construction and maintenance. ESTATE BRICKLAYER SAINT HILL CONSTRUCTION UNIT 28. Handles all brick and masonry work at Saint Hill. GROUNDS UNIT 29. Handles all grounds keeping, trees, lawns, paths, roads, gardens, fences, streams and lake at Saint Hill and keeps them safeguarded, clean, policed and of good appearance. HEAD GARDENER GROUNDS UNIT 30. In charge of grounds, paths and all traffic and is in charge of all grounds personnel, equipment, tools and supplies. Takes care of the swimming bath. Cleans the outer buildings. Looks after all boilers at Saint Hill. ORGANIZATION SECRETARY'S SECRETARY 31. Looks after the despatches and communication equipment of the Org Sec. Transcribes needed transcription. COMMUNICATIONS UNIT 32. Handles all Communications at Saint Hill. Does check outs of technical and policy matters on staff. Acts as a watch during business hours. Has in its keeping all Communication equipment and materials at Saint Hill and sees that it is properly used, clean and in good repair. COMMUNICATIONS OFFICER COMMUNICATIONS UNIT 33. Is in charge of the Communications Unit, its functions, its personnel, equipment and material. Handles all staff, transport and routing and all hired domestic transport. 1ST DEPUTY COMMUNICATIONS OFFICER COMMUNICATIONS UNIT 34. Acts as Communications Officer in the absence of the Communications Officer. 2ND DEPUTY COMMUNICATIONS OFFICER COMMUNICATIONS UNIT 35. Acts as Communications Officer in the absence of the Communications Officer and 1st Deputy Communications Officer. RECEPTION 36. Handles all body traffic routing, telex, telephone, and log book. Keeps a careful record of everything received by or leaving the organization. 100 MIMEOGRAPH 37. Handles all mimeographing, mimeograph equipment and supplies and all mimeo routine and master files. CENTRAL FILES 38. Receives and files all Scientologist and student correspondence for filing and files. Furnishes materials for departments and Registrars. ADDRESS 39. Keeps up to date the Scientologist Address files, cuts plates and has charge of all Address equipment and Address area, furnishes addresses or addressed envelopes or tapes for all departments. Furnishes card files of names for departments. INVOICING 40. Invoices all incoming monies, safeguards it during and after receipt and until taken over by the Accounts Unit for which Invoicing acts as an extension in this regard. MAIL & SHIPPING 41. Envelopes and mails all mail or sees that it is mailed. Handles the Franking Machine and is responsible to Accounts for the franking record and stamps. Wraps materials to be shipped by other departments than the Books Section. VALUABLE DOCUMENTS 42. The Communications Officer. TYPISTS POOL 43. Does any required typing for the Communications Unit or organization members who have no other typing service. DOMESTIC UNIT 44. Looks after Saint Hill domestic matters and family. Takes care of the Manor itself and those living in it. BUTLER 45. In general charge of domestic staff. Hires and dismisses domestic personnel. Looks after the security of the Manor, its doors, windows, locks. Has charge of all furnishing and decoration. Supervises all food preparation and serving. Serves as Valet. Cares for all interior electrical supplies. Handles and sees to the repair of all domestic appliances and cooking fuel. Conserves heat and electricity. Has charge of all menus. HOUSEKEEPER 46. Looks after the Manor, its supplies and cleanliness. Buys all food and handles domestic accounts. Safeguards supplies and safeguards against damage and breakage. Keeps consumable supplies under lock and issues as needed. GOVERNESS 47. Cares for the children, their clothing, quarters, serves their meals, washes their dishes. Looks after their dining room and toys and pets and recovers or safeguards toys left outside, playground items and children's vehicles. Looks after the children while swimming. TUTOR 48. Teaches the children or coaches them in their studies. 101 COOK 49. Cooks for the family and living-in staff. Has charge of all equipment, dishes and the Kitchen. Designates required supplies. CHAUFFEUR 50. Looks after the personal and company vehicles. Has charge of all automotive tools and repairs. Cleans and keeps in order the garage area and everything in it. CLEANERS 51. Keep domestic quarters, offices and outbuildings in good order. LAUNDRESS 52. Washes all domestic laundry. Looks after the laundry room and its machines. PRODUCTION DEPARTMENT 53. "Production Department', means that subdivision of the organization which directly produces income. The Course Department produces student income. The Publications Department produces book, tape and Congress Income. The International Organization Department produces 10% administration and royalty income from all organizations. The Franchise Department produces income from Franchise 10%s. The whole of Saint Hill Income comes from these four sources. Therefore these departments, their equipment, supplies and personnel are favoured. THE COURSE DEPARTMENT 54. The Course Department procures, trains and graduates students of Scientology. COURSE SUPERVISOR 55. The Course Supervisor oversees all Course Department activities and is directly responsible for producing course income, the training of students and graduating auditors at a high level of technology and good will. 1ST DEPUTY COURSE SUPERVISOR 56. Acts as Course Supervisor in the absence of the Course Supervisor. THEORY SUPERVISOR 57. Handles all Theory Instruction of the course and acts as Auditing Supervisor. THEORY INSTRUCTOR 58. Assists the Theory Supervisor, acts as Auditing Supervisor. Handles all Theory Administration. PRACTICAL SUPERVISOR 59. Handles all Practical Instruction, acts as Auditing Supervisor. PRACTICAL INSTRUCTOR 60. Assists the Practical Supervisor, handles all Practical Administration and acts as Auditing Supervisor. CASE SUPERVISOR 61. Supervises the cases of all students on the course. COURSE REGISTRAR 62. Acts as Registrar and Letter Registrar for the course. Is responsible for procuring new students and the income level of the department. 102 COURSE SECRETARY 63. Handles all students in general as individuals acting as Dean of Students. Handles lecture and TV and film arrangements and programmes. Handles graduate students after their departure in matters of information, training and practice rights and activities in any actions not covered by Franchise. FACULTY MEETING 64. The weekly meeting of all instructors, held on Friday, where course reports are made and questions answered. Reviews the general state of the course with an eye to any needed improvements. Sends report to Org Sec. CHAIRMAN FACULTY MEETING 65. Calls and conducts the meeting. Signs its report. 1ST DEPUTY CHAIRMAN FACULTY MEETING 66. Acts as Chairman in absence of Chairman. SECRETARY FACULTY MEETING 67. Keeps minutes and prepares report for signature. Forwards it to Org Sec when signed by Chairman. THE PUBLICATIONS DEPARTMENT 68. Handles all publishing activities, book, tape, meter and insignia sales. Composes and edits the PAB, The Auditor and Certainty. Prepares all manuscripts for printing. Records and copies tapes. Handles all film and TV activities. Has charge of all printing, recording and electronic equipment, materials and supplies. Is fully responsible for achieving a good income for Saint Hill from dissemination materials and widely disseminating Scientology. THE DIRECTOR OF PUBLICATIONS 69. Manages all publishing and dissemination activities. Handles all departmental personnel. 1ST DEPUTY DIRECTOR OF PUBLICATIONS 70. Acts as director in the absence of the director. THE BOOK SECTION 71. Stocks inventories and keeps in supply all books, tapes, records, film, items and insignia and fills all orders rapidly. Notifies the Director of all dwindling or over-stocked materials promptly. BOOKS-IN-CHARGE 72. Manages the Book Section. Is accountable for all orders, stocks and shipments. SHIPPING CLERK 73. Does the actual filling of all orders and their dispatch. THE EDUCATIONAL AIDS SECTION 74. Manufactures and stocks all visual and aural educational aids such as tapes, films, records, charts, animated graphs or structures. EDUCATIONAL AIDS IN CHARGE 75. Supervises or manufactures the arranging, making and stocking of all educational aids. 103 THE PUBLISHING SECTION 76. Prepares all manuscripts, and make-ups, and arranges printing of books, magazines, folders, flyers and brochures. EDITORIAL-IN-CHARGE THE PUBLISHING SECTION 77. Supervises or handles all make-up, proofs, proofing and final publication of all items published. Sees to it that publishing schedules for magazines and books ate met. EDUCATIONAL AIDS ADVISOR 78. Advises on all educational aids materials to be manufactured, tapes, films, TV materials, charts, animated aids. COURSE PROGRAMMES DIRECTOR 79. Arranges all TV programmes, tape plays, live lectures and all social programrnes of Course. BASIC COURSE SUPERVISOR (PE, HAS, HQS) 80. Handles all courses for the public or staff given at Saint Hill such as PE, HAS; HQS, and appoints and has control of their instructors. STAFF CO-AUDIT 81. Supervises any and all auditing amongst staff members at Saint Hill. BASIC COURSE INSTRUCTOR 82. Instructs lower level courses. STAFF STAFF AUDITOR 83. Audits staff members when called upon to do so by the Org Sec. Handles Auditing Emergency Assists on staff. CHILDREN'S INSTRUCTOR 84. Instructs Saint Hill children in Scientology. THE INTERNATIONAL ORGANIZATION DEPARTMENT 85. Handles all International Organizations, increases their efficiency and activity. Collects their 10% administration and royalty payments. Handles all organization traffic. INTERNATIONAL ORGANIZATION SUPERVISOR 86. Directs and handles the International Organization Department. Receives all cabled reports and keeps close watch on states of organizations. Supervises all Organization and Association Secretaries and their communications. HCO SEC WORLD WIDE 87. Is in direct charge of all Continental and Area HCO Secretaries around the world. HCO DISSEMINATION SEC WW 88. Supervises contents of all national magazines and handles International Dissemination. THE FRANCHISE DEPARTMENT 89. Handles all franchise holders and field auditor matters and traffic and supervises their activities. Collects all 10% royalties from franchise holders. Awards and withdraws franchises. Conducts Franchise programmes. Handles all memberships and certifications. 104 FRANCHISE SECRETARY WW 90. Conducts the Franchise Department. MEMBERSHIP SECRETARY 91. Handles all matters relating to any and all Scientology memberships everywhere. CERTIFICATIONS AND CLASSIFICATION 92. Handles all Certifications and Classifications at Saint Hill and anything relating to them Internationally. STANDING ORDER #1 LETTERS 93. Letters from Scientologists and the public addressed to LRH are answered and forwarded to LRH for signature. GENERAL LETTERS 94. Public letters from any source or kind which do not specifically belong to any unit or department are answered. STAFF PHOTOGRAPHERS 95. Take and handle photographs for publications. 1 PROOF-READING 96. Proofreads stencils, Bulletins, Policy Letters, Executive Letters for Mimeograph. L. RON HUBBARD LRH:jw.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED [Note: HCO P/L 18 December 1964, Issue II, listed the personnel appointments existing or made as of 1 January 1965, in the format of the above issue.] 105 Sthil Staff HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 DECEMBER 1964 ARRANGEMENTS DURING ABSENCE OF EXEC DIR & ORG SEC The following arrangements are effective during Mrs. Hubbard's and my temporary absence. EXECUTIVE DIRECTOR 1. As a board member and 2nd Deputy Executive Director, Marilynn Routsong takes over as Executive Director, in charge of all International matters and is in specific charge of the house, domestic staff and children, and performs the general duties of Executive Director. Her office will be the Director of Publications Office in the courtyard. ORGANIZATION SECRETARY 2. As 1st Deputy Organization Secretary, Herbie Parkhouse takes over as Organization Secretary, in full charge of all units, departments and personnel and is fully responsible for carrying out the organization's programmes and promotion and its solvency. His office is in the Hall where it is currently located. His letters and despatches are handled by the Org Sec's Sec who remains also as Mary Long's secretary, Marigold Brierly. COURSE SUPERVISOR 3. The Course Department comes under the direct charge of the Deputy Course Supervisor, Jenny Edmonds, who becomes Course Supervisor for this period. Her office remains as the Theory Office. ACCOUNTS CHEQUES AND PURCHASE ORDERS 4. The Accounts Unit reports, purchase orders and cheques go to the Org Sec. Herbie Parkhouse. All purchase orders and cheques require the joint signature of Marilynn Routsong and Herbie Parkhouse. REPORTS 5. All normal reports from Departments go to the Org Sec as usual, weekly income, etc. and are submitted in turn by the Org Sec to the Executive Director and are returned to the Org Sec for filing. CONSTRUCTION 6. The Construction to be done during the above period includes the 1st floor and old Org Sec office redecoration. Direct arrangements for this are in the charge of Mrs. Thrupp, direct supervision is in the charge of Ken Urquhart as butler, but general supervision remains, of course, with the Org Sec. Contractors for painting and rug handling are being arranged for. In event carpentry is not carried out on schedule, full authority to contract it and remedy the situation lies with Herbie Parkhouse. The main point is to get it done on schedule. The bricklayer may be employed on paths, pointing or roads. CF & ADDRESS 8. A new personnel to be employed is a Mail Clerk as an assistant to Phil Quirino in charge of CF and Address. This person is to handle all incoming and outgoing mail, a mail log, franking, stuffing and packaging items for shipment completely separate from Book Shipping. Books will continue to wrap and ship books, tapes, meters but will cease to handle any other wrapping. The area across from the 106 basement lift door will be utilized as the Comm Unit Mail and Shipping Room. The new Mail Clerk will assist Phil Quirino otherwise, when not directly employed with mail. All stuffing of magazines will then be done by Address. RECEPTION 9. A new receptionist will be put in charge of body reception, telephone, telex despatches and invoicing. The Comm Officer, John McMaster, is responsible for getting this individual and placing on duty. 10. The post of children's nanny is not to be left empty during the above period or during our absence. EVENING COURSE INSTRUCTOR 11. An evening course instructor is to be found at half pay or an existing instructor placed on duty afternoons and evenings but not mornings to care for student programmes. ACTIONS IN PROGRESS 12. Existing situations are to be cared for on a routine basis. Water company, Hickstead Garage, sale of Minibus and old Jaguar, completion of Canteen, getting new books out, are the important local ones. On the International (Exec Dir) front, there is the neating up of corporate structures (no immediate action needed); the Melbourne Enquiry (final pronouncement in Feb may bring in Press but as both Attorney General of Victoria and the Enquiry board both refused point blank to let me appear and testify in my own defence, Press can be steered off; policy on this is no international press, which I have stopped so far and require to continue stopped); the FDA mess (quite ably handled by Marilynn and not likely to pop); South African filing of HASI, Inc (very remissly not filed); filing ANZO as HASI, Arizona (Cons Dir so ordered); shifting bank accounts back to HASI, Inc National & Provincial Fitzroy (already in progress with bank manager). No other matters now existing are important. GROUNDS 13. The Grounds Unit should do any tree work and clear up the rhodie tangle near the terrace bird house, cut up the down oak, finish the dog run, finish the creek dam, stop the lake leaks, and repair mowers. They are now allowed heating oil for the gardener's shed only, not greenhouse. HOUSE CARE 14. Marilynn Routsong and her daughter Kay are to live in during the above period, with a room on the second floor (top). 15. The children are not to be left without a nanny. The nanny and the children are in the general charge of Mrs. Foster. 16. The house and personal effects are in the direct charge of Ken Urquhart who is also responsible to see that redecoration takes place without damage and on schedule. The house and domestic staff in general are under the charge of Marilynn Routsong. 17. My cars are to be cared for but not used. ORG BOARD CHECK OUTS 18. The Organization Board is posted and the Comm Officer is expected to check all staff members out on it as soon as his new personnel is on duty. Aside from the above there are no changes in organization function or staff members' duties. The organization runs on as before, Internationally and locally. I can easily be reached quickly in case of emergency. Point is: Don't have any. LRH :jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 107 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 FEBRUARY 1965 Sthil Staff 1965 SAINT HILL OBJECTIVES This is the Saint Hill Programme for the remainder of 1965. 1. Bring the Saint Hill Org up to a high level of efficiency. 2. Get in the programme contained in 1964 HCO Policy Letters in all orgs. 3. Have every Saint Hill Executive and Scientology staff member qualify for a Hubbard Administrator's Certificate, the check sheet for which is being prepared. (Org Board, Policy Letters, functions, etc.) 4. Bring all Saint Hill staff cases up to clear or above. The concentration in this programme is to get "our own house in order" as an org and as individuals. We have made it all the way in having available Scientology technology. I have for 14 years said "Scientology will go as far as it works". And "When we have it down technically is time enough to begin heavy dissemination and expansion". We now "have it down" technically. The first sound move in any expansion is to secure the ground you're standing on. So, taking things at a reasonable speed, we will devote 1965 to the accomplishment of a tip-top org at Saint Hill with every staff member well versed in the org and its functions and in excellent shape case-wise. If we work at it steadily we will also keep the other orgs going in 1965 and get our dissemination programme in just by doing our jobs. Then when we're in top form we can begin to concentrate on them very heavily in 1966. I think we can accomplish these objectives for 1965 rather easily if we work at them steadily through the remainder of this year. LRH :jw.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 108 L. RON HUBBARD General Non-Remimeo Sthil Post Org Staff Boards Company. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 FEBRUARY 1965 APPOINTMENTS AND PROGRAMMES As matters ran fairly well in my absence in January and February, and as I must devote time to compilation of technology for our dissemination programme, the Saint Hill Organizational structure is confirmed as follows by minutes of the Board of Directors: I will continue as Chairman of the Board of Directors of the Hubbard Association of Scientologists International, the company which operates all Scientology organizations over the world and Saint Hill. Mary Sue Hubbard will continue as a director on the Board and Secretary of the Marilynn Routsong will continue as a director on the Board and Treasurer of the company, and is appointed Acting Executive Director of HASI and all its organizations, including Saint Hill. Herbie Parkhouse is appointed Acting Organization Secretary, Saint Hill. The existing organizational appointments in organizations over the world continue as of this date. The Saint Hill Org Board is otherwise mainly unaffected except as follows: Mary Sue Hubbard is appointed Staff Training Officer. Mary Sue Hubbard is appointed my personal assistant for the assembly of technical data and new courses under the title of Director of Technology. Reg Sharpe is appointed a personal assistant as Director of Compilation including all educational aids, dictionaries and encyclopaedias and films. Both the last two appointments are non-organizational and are not part of org comm lines or command lines, being connected with my personal activities in research and being under my direction only. Anton James is appointed acting head of the Saint Hill Book Department as Acting Supervisor of Publications, a change of title for the post, replacing Marilynn Routsong. The changes at Board level are due to International programmes set for 1965-1966. The basic needs are: (a) To provide new simplified books on already developed but not entirely released technology; (b) To provide educational aids such as films for all drills and processes for all orgs to hold a standard of excellent technical training and application; (c) To get existing org patterns and programmes into full effectiveness; 109 (d) To clear, as feasible, the majority of staff members internationally before 1967. (e) To achieve higher levels of beingness for all Scientology executive personnel before 1967. These objectives are an easy gradient to more ambitious projects envisioned for 1967 and 1968. It is easy to see then that the balance of 1965 and all of 1966 are being devoted to consolidating our position, making Saint Hill and other orgs efficient and effective, making each org more stable and affluent, getting our materials into highly comprehensible and easily disseminated condition, getting our 1964 book-membership programme understood and going well and making each one of us better informed and effective on organizational activities and getting all our cases in order. This gives us a solid base from which to advance. It is easily seen then, that organizational appointments at Saint Hill have been made to facilitate (a) and (b) above, and that all organizational appointments or transfers in other orgs in 1965 and 1966 will be influenced by the degree they carry on their own tasks or facilitate the execution and attainments of (a) to (e) above. All barriers erected to the above programmes such as avoidable org troubles, the precipitation of distracting attacks, demands on my time exterior to carrying out my part of the above, down income, wide policy departures and Dev-T will be somewhat ruthlessly handled, as nothing can be permitted to assume greater importance than our basic objectives for 1965-1966, as given above, in order to advance securely into our 1967- 1968 programmes when these are fully agreed upon and released. OUR FUTURE All our actions are influenced to a remarkable degree by the state of world affairs. A cautious estimate of the governmental situation as of this date is that, unless something intervenes, World War III is less than five years away, but may occur within three years. Thus we are not operating with all the time margin we could hope for. We have been lucky so far. We have all held things together long enough to achieve our technology while there was still peace. I hardly need remind anyone that we are the only organization that knows where it's going and have a chance to do something. Even our enemies give us that. Others have neither answers nor hope. And all our really rough spots are behind us. We were rather pinned down so long as our technology was incomplete, but now this and the time consumed in technical changes has ended. We have the most formidable array of answers ever assembled. And our technology is now not only developed but is tested and sound. We have not only the new but also the old. And it will also serve. To make a minor point, in Arizona as early as 1954 we proved that we had the answer to the effects of atomic fission, amongst other things, and made burns caused by radioactive materials vanish using some of our most elementary processing, the touch assist, capable of being taught to anyone in minutes. Our aims and abilities are infinitely broader than that but this alone, as small a part as it is, would justify our forward rush and the need to be bigger, do better and to reach more in the face of threatened catastrophe. The big thing now is to do our personal best, each of us, to lay aside our personal penchants and petty animosities, and as beings, as Scientologists, and as organizations get very effective, fast. There's an awful lot depending on us. 110 Therefore I ask you to accept your tasks, the necessary policies and command lines as appointed and do your best. We can't expect perfection until all of us are perfect. We're making do with what we have and we're progressing famously despite the many faults we would all like to correct. The thing is, we are winning, we have enough time if we're quick to use what we have, and any future this race has is riding on our backs. It's very humanlike to vilify and misunderstand. We can take that, too. And it doesn't excuse us one bit from not doing our jobs. Scientology is the only game where everybody wins. And we are winning. We are already well advanced upon our way as the accelerating progress of the past two years indicate. In January 1963 I took measure of how much time we had before any axe fell. I saw I had to complete all research before 1965 and somehow did so, completing the basic technology for OT, at the end of March 1964. In April of 1964 I then began eight months of administrative reorganization, promotion and programming for all orgs. By October of 1964 I had also completed fully workable technology for levels 0 to IV, up to clear. By early December 1964 we had agreed internationally upon the world wide dissemination (book-membership) programme and 5 of 9 orgs achieved their highest weeks for the year in the usually deadest month, confirming the correctness of our planning. On February 17, 1965, I had found the technology for and established Level VII. On February 19, 1965, we decided the strongest need was for publications clearly and comprehensibly setting forth our technology and a final summary of that technology and the making of educational aids to communicate it and maintain standards. Therefore we are well advanced upon our way. Our opposition has remarkably lost heart. We are responding well in organizations to our needs and the demands of the situation. If we are now very active in executing just the programme (a) to (e) above by January 1, 1967, and if each of us, including myself, does his assigned tasks industriously, we will have made it all the way. And in time. If we all work hard. LRH :jw.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 111 L. RON HUBBARD HUBBARD OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 FEBRUARY 1965 Limited Non-Remimeo Sthil Staff Org Sec. Issue II HCO AREA SECRETARY, SAINT HILL The title "Communication Officer" is herewith changed to HCO AREA SECRETARY SAINT HILL. The HCO Area Secretary Saint Hill is also a department head under, as such, the The duties of the HCO Area Secretary Saint Hill include heading the Communications Unit. This contains all comm functions of the org. such as Mimeograph, Central Files and Address, Mail and Mailing, the Comm Centre, the Comm System, Telephone, Reception, Telex, everyone's desk Comm Station or Basket and the normal functions of hat checks, bulletin and polity checks, nominal supervision of the staff coaudit, the receipt and despatch of all goods, the arrival, departure and absence of personnel, the keeping of the log book and any other record books and whatever other functions may be assigned to this unit and the HCO Area Secretary heading it. All personnel of the Communications Unit are under the direct supervision of the HCO Area Secretary, Saint Hill. The HCO Area Secretary Saint Hill is assisted by an HCO Communicator, and HCO Steno, Address-in-Charge and other personnel as available within the framework of traffic volume and economics. The hat still retains, outside the above, a certain authority of its own and can remove the Org Sec and carry on the Org Sec duties in periods of emergency. The HCO Area Secretary Saint Hill accompanies the Organization Secretary on that Friday inspection and keeps the Inspection Record and makes his own inspection. LRH :jw.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED Remimeo Enclosure in Advance Reg Packs Staff Hats HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 MAY 1968 IMMIGRATION TIP L. RON HUBBARD The new book covers, particularly the one with the Inquisitor ("Have You Lived Before This Life?") and the boy looking out the window ("Self Analysis"-hardback edition) operate as a sort of open-the-gate at Immigration and Customs if placed in plain sight in baggage or carried and shown. If all one's papers are in order, one is not likely to be stopped if he has these books and, if detained, shows the covers to the Inspectors or officials. This probably applies to any Immigration service. One should describe himself as a student of philosophy and can use the word "Scientology" in describing it. One should hold up the book covers to them while saying this. LRH:js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder 112 ORGANIZATION CHART HASI of LONDON May 20, 1954 Treasurer's Cashier, London TRAINING Director of Training Assistant forInstructors Administration Students Janitor Service BOARD OF DIRECTORS l HASI _ U.S. Committee of Management, London 1 1 Administration CLINIC Director of Processing - 1 Recept & Admin Janitor Service I Auditors Preclears PUBLICATIONS Certainty Books U.S. Pubs Tapes PROMOTION (Outside) Public Lect. Groups Handout Literature Copyright (c) 1954 by L. Ron Hubbard ALL RIGHTS RESERVED Remimeo All Hats HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 NOVEMBER 1970 This Organizational Health Chart was first issued to all HASI London Staff on August 3rd, 1956. Corrected and Reissued 7 Nov '70 ORGANIZATIONAL HEALTH CHART This is an anatomical chart of a live organism, the HASI, London. In a human being, we know the man lives if his heart still beats. To further our examination of his health we determine if he breathes. We look then to his color, his stomach, his organs, his glands. An organization is no less a living organism, but we have never had a diagnostic health chart for one. If one were a doctor to organizations, how would he tell if it were alive or not. Not by motion, since people in an underground are in motion but they are not an organization. What is the pulse, what is the breath, of the organism called an organization? To determine the health of an organization is important. On that health in our case depends a crusade, a very important game, the furtherance of our work and the future of millions. Also on that health depends our jobs, our continued association with friends, the smoothness of our own days. Therefore that health is important to us. But what determines it? There could be a thousand thousand different things that might be the heart, while really there is only one. And only if we diagnose ill-health in the organization can we cure it. One of us, doing perhaps a job not connected with the pulse, wonders what is wrong-we are not, in our job, able to get on. Is it our job that is wrong or is there another factor gone awry? This list of importances tells us what the heart is, the breath and all the rest in order. If anything on this list goes wrong, it and the items above it must be examined in turn. This is diagnosis. Repair consists of setting the functions back to order and each in turn after it, since when an organism's highest functions fail, the remainder begin to enter difficulties. This then is a diagnostic chart and a chart to effect the cure. The organization books amplify the functions. This list gives each function its proper importance to the rest, not perhaps in social caste, but certainly in health. Organization on an action level of the HASI London, consists of the following activities, given in order of importance: 1. Books on Dianetics and Scientology in circulation (by sale to group courses, lot sales to auditors and bookstores). Secure receipt and invoicing of mail, keeping it in a closed channel, handling it with accuracy and speed; dividing that mail into the three categories- orders, students and preclears and general, invoicing the first, logging and giving to Registrar the second and distributing then the third. Without accurate and responsible channeling, handling this comm line, there would be no need to set down another point since there would be no HASI. 114 3. Responding same day by the Registrar to all such inquiries by personal letter, not a canned letter. 4. Interviewing and booking all eligible applicants for training and processing with regard to internal schedules only when it does not inconvenience applicants. (Internal service is a problem we must continually solve, but it is our problem, not the public's.) 5. Filling all book orders and other cash orders promptly (same day) and giving good service and satisfaction on lost orders, etc. Acknowledging by card order has been sent. 6. Placing as many books as possible in the PE Course's hands. 7. Selling as many memberships as possible. Associates in particular. 8. Answering general enquiries by routine letter. 9. Bringing as many people as possible into PE Course (providing quarters as needed is our problem) and then selling these the Advanced Course. 10. Processing preclears with fullest possible gains, with good attention to precise keeping of appointments. No waiting. 11. Writing pcs we have processed by Registrar after one week, three weeks, three months as routine. 12. Keeping accurate and full files on every potential preclear and until signed up; and putting all pcs into file as potential students; and using file to develop prospects. (Registrar.) 13. Training students to high level of reality and result (the facilities and number of instructors is our problem, not the public's.) 14. Staying in good A-R-C with field auditors. Getting out magazines and mailings on time. 15. Handling general business affairs of HASI. Membership cards, addresses, certificates. 16. Keeping straight with government and Inland Revenue offices. And keeping in good order at the bank. 17. Keeping bad stories out of newspapers and squashing scandal. 18. Answering general correspondence. 19. Giving social affairs for staff. Note again that the above are given carefully in order of importance. LRH: re.rr.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD Founder [Note: This chart, first issued as a paper to London Org staff on 3 Aug '56, was reissued as a bulletin on 9 Sept 1959, adding the phrases, "The magazine issued to whole general list at least once every month", at the beginning of point I, and "Keeping an address and CF system up to date so newer people can be reached too by mailings", at the end of point 5. It was issued again (without change) as HCO B 18 Dec 1969. The 2 Nov 1 1970 Policy Letter was a copy of the original 3 Aug '56 issue (i.e. it did not include the above two additional phrases) and added the paragraph underneath the date. The 7 Nov 1970 correction deleted Org Series 12 from the heading.] 115 Washington Staff HUBBARD COMMUNICATIONS OFFICE HCO BULLETIN OF 14 NOVEMBER 1956 REORGANIZATION WASHINGTON OPERATION NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE I have been in Washington long enough, now, to appreciate the situation, and to have some understanding of what is right and what is wrong about the operation. Accordingly, the following measures are directed, not necessarily on a completely permanent basis: Richard Steves is transferred, at their request, to the Organizations of America office at 1621 Connecticut Avenue, N.W., where his duties will consist of directing the Committee for Washington with the intent to make it successful and make it pay! Fernando Estrada is posted as temporary Director of Training at the Academy, with the additional duty of Maintenance of the building at 1812. Ken Barrett is transferred to the newly-created post of publishing and book store promotion and servicing with instructions to make that particular business remunerative both in terms of itself and to feed persons into the communication lines of the organization which, be it remarked, are totally separate from this book store-publishing activity. As an additional duty, Barrett will assume all contact and direction with field auditors, not only as making them his agents to place things into book stores as he may desire, but so as to encourage and increase their business and activity. As an additional duty, he has the instruction of the School of Life, which is to re-open immediately after the end of the ACC. Donna Tranin is in charge of the HCO OFFICE, and my general communication lines, and as an additional duty, is in charge of maintenance at 1810. All personnel and direction at the HGC, except for routine shifts of auditors, will remain the same, without change of communication lines or activities. The Director of Processing remains in charge of maintenance at 2315-15th Street, N.W. The Distribution Center, Inc., which has assumed the staff and functions of the Silver Spring Business Service, reverts at once to the same status, functions, activities and communication lines, as these existed on October 10, 1956, with the exception that Marilynn Routsong has been replaced by Maxine Lawrence, who is expected to remain on post at Distribution Center. Mary Sue Hubbard, having resumed the post of Superintendent at the Academy, and as assisted by Lois Stein, continues any and all duties hitherto performed by Steves and Crandell, and is further assisted by the appointment of Fernando Estrada to Maintenance, which, however, is under her indirect control. It is pointed out that the Academy, during her close direction of it in 1955, at its opening, was and remained popular, solvent, and in good working condition. Alonzo Freeman remains as janitor for 1812, under the immediate direction of the Director of Training, who is under the direction of the Superintendent of the Academy, Mary Sue Hubbard. Upon her completion of the ACC, Marilynn Routsong is to assist Ken Barrett in the handling of books, publications, book stores, and field auditors. She is to have more specific charge of field auditors, groups, and is to assist Ken Barrett secretarially. It is noted that she is not now to perform any function of the Distribution Center, Inc. that she earlier performed, but still operates in that sphere of action, as does Ken Barrett. Routine handling of groups, as done earlier by the SSBS, is still to be done by the Distribution Center, Inc., at Silver Spring. Marilynn's handling of groups from 1812 has another function and aspect, connected with dissemination of materials along the book store-publications communication line. 116 John Fudge is to be transferred from the HGC to the Academy, where a trained and experienced Scientologist is a vital necessity, and where he will take charge of files, the Academy message center, and reception. The placement and allocation of space to personnel is as follows: Distribution Center, Inc., unchanged from the situation of October 10, 1956. Hubbard Guidance Center, unchanged. The Academy, Director of Training and all instructors to rear room second floor; files, reception and message center to center room, second floor; Superintendent, Academy secretary, Account, and Attorney, to front room, second floor. Publishing and any business machinery to front room first floor-all the foregoing at 1812-19th Street, N.W. HCO to first floor, 1810-19th Street, N.W. Policy: That Scientologists only will be used in the organization. That HGC auditors be fed, as rapidly as possible, through Indoctrination Course. That procurement be stepped up by all units, HGC, Distribution Center, and Academy. General: Situation report is that the organization is to remain in Washington, D.C. for a very long time to come, since the probabilities of atomic war are rendered so remote by various activities that no real danger is to be apprehended. The acquirement of a radiation refugee center elsewhere than in Washington has little or no bearing on the activities of the Founding Church, and is undertaken, in the main, as a promotion stunt. The only thing which could force any removal would be general fear on the part of the public of an imminent bombing of Washington, thus deterring them from attending at the classes or coming in for processing, but this is quite remote and, if it arises, it will be taken care of at that time, by establishing an additional center at the radiation refugee unit. However, this is not contemplated at this time. Various political reasons make it mandatory for the Church to be in Washington, D.C., and the atomic scare which is permeating government will not affect, and indeed may even assist, our activities, in that other workers may become more easily available to us, within the city. As will be seen by the above plan, all communication lines of the organization remain intact and as they were throughout the summer and early fall of 1956, and any changes which have been made since October 15 in the communication lines are, after careful study, reverted to a status quo for those lines as they were. The shifting of the lines was done to establish their flows and importances, and it has been duly noted where the operation broke down when lines were shifted. The only unit to which this does not apply is the Academy, which is the only unit which has not done superlatively well with its communications during the past year. Even so, conditions at the Academy were improving up to October 15, and were probably mainly affected by the increased traffic of mail incident to my arrival, and by the rather confused scramble occasioned by the reconstruction of the building at the Academy and the opening of the building next door. We are settling this operation in for a long haul, which we know will be a successful one. The immediate steps which are to be taken are now in the form of confirming the communication lines which existed, and smoothly adding to those lines the HCO traffic and the new publishing-book store lines, which, it should be noted, are both completely new and additive to the organization's activities. The main action which is to be taken is the teaching of personnel in general the complete organizational pattern which exists, familiarizing them with who is on what job, and why. An organization is a group of associated communication lines and terminals, united with a common purpose. It exists so as to assist the doingness of people in accomplishing that purpose The doingness of the people is not supplanted in any way whatsoever by the existence of communication lines and terminals, but their lack can impede that doingness. Thus, we must demonstrate their existence, so as to facilitate the activities of the individual staff member. All the above changes and positionings are effective Monday, November 19, 1956, except as otherwise specifically noted. 117 L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE HCO BULLETIN OF 20 MARCH 1957 ALL STAFF RON This is given as vital staff information. INCOME SOURCES The sources of income of the Founding Church are as follows: 1) Processing at the Hubbard Guidance Center (Preclears). 2) Training at the Academy (Students). 3) Book sales at 1812 Reception and the HGC. 4) The sale of tests to the field. 5) The sale of crosses, badges and emblems. 6) Ministerial Certificates of ordination. 7) Vocational Counseling at the HGC. 8) Collection of notes. 9) Refresher Courses. 10) PE-Advance Courses when given. 11) Possible government contracts. 12) Possible courses in handling people. The most potent promotion factors are as follows: NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE 1) Books by L. Ron Hubbard. 2) Ads for books or counseling. 3) Congresses. 4) Procurement Letters (see Organizational Health Chart) 5) Satisfied preclears. 6) Satisfied, able students. 7) Good staff interrelationships (as it affects word of mouth in the public). 8) Clean quarters. 9) Quick positive administration handling (as it improves staff and public ARC). 10) The staff member's knowledge of his subject and the lines and terminals of his own efficiency on the job. L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HASI POLICY LETTER OF 21 APRIL 1957 INCOME The horrible truth about HASI income is that it comes from 1. The Outflow of the Registrar and CF auditors; 2. The expert handling of people by the Registrar and from her comm lines; 3. Sale of books, memberships and tapes; 4. Good ARC with the world; 5. Good Service in training and processing. Thought you'd like to know - 118 RON c.c. Association Sec HCO Washington Bulletin Board Director of Admin, London Reception, London Treasurer, Washington HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF 21 APRIL 1957 The HCO office function is expanded to include the following: 1. Memberships: To be done by HCO Clerk in addition to HCO filing and other work. 2. Association Secretary. Keeping in view that HCO is primarily my own office supported by the Association for the benefit the Association derives from having my office on its premises, a benefit measurable in pounds, the office now shall include in its activities all secretarial and stenographic activities for the Association Secretary. For this purpose and to expand it to care for this new added activity, and memberships, the HCO now has allocated to it an HCO Clerk. This does not bring HCO under the HASI for various reasons. Amongst them is the fact that the Association as an individual is co-registered with myself as proprietor of the HCO and I am therefore extending the courtesy of facilities to him which he will then use. I also solicit the assistance of the Association Secretary in supervising the HCO office for me and in keeping my private office as a bit of a showpiece and for my own exclusive use. The Association Secretary's attention is called to the HCO Bulletin outlining the functions of this office. A sign saying "Secretarial, Association Secretary", very small, may be placed under Hubbard Communications Office now on door. The proper running of the office under its proper directives is then wholly under the supervision of Dr. Parkhouse in my absence. LRH:rs.rd C.c. Association Sec HCO Washington Bulletin Board Director of Admin, London Reception, London Treasurer, Washington L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF 23 APRIL 1957 HCO is now handling Secretarial and Reception for the Association Secretary as well as memberships. This replaces HCO Policy Letter of April 21, as issued recently. LRH:rs.rd L. RON HUBBARD 119 THE FOUNDING CHURCH OF SCIENTOLOGY 1812 19th Street N.W., Washington, D.C. FOUNDING CHURCH POLICY LETTER OF 30 APRIL 1957 POST CHANGES RICHARD F. STEVES L. RON HUBBARD, JR FERNANDO ESTRADA MAXINE LAWRENCE CAROLYNN BROWN MARY HARVEY JOHN FUDGE KEN BARRETT RALPH OJEDA DON JENSEN LEIGH RICHMOND JULIA LEWIS SMOKEY BRAND TECHNICAL COUNCIL RUDY SAVAGE to Organization Secretary from Director of Training. No unit change. Office change to Room 1, 1810. Administrative and legal, procurement functions plus field, groups and policy enforcement. to Instructor & Examiner in charge HCO Board of Review from Technical Director, Founding Church. No unit change. He is complimented on conduct of technical end of post. New income envisaged from new post for Founding Church. to temporary Director of Training from Staff Auditor. No change in units. to Registrar in charge of Dept of Registrar, includes Central Files. Units changed to 5 0. No quarters furnished. (May pay for quarters if retained.) to in charge Central Files. No change in units. transferred from 2315 to 1810. No change of pay, May 6. to Academy Instructor and part time Academy Administrator. No change in units. (Same job as Technical Administrator.) to Personnel Efficiency Course full time. Part time publishing. No change in units. Hours 2:00 to 10:00 p.m. dismissed for failure to keep 1810 clean or speed Maintenance. No weeks pay or further quarters. appointed to Maintenance at 2.0 units plus quarters. assigned to attend Night HCA course beginning Wednesday, May 1. $250 course fee will be gradually deducted. to staff Auditor from Dept of Testing, which Dept is closed. No change in units. Effective May 6. confirmed as Director of Processing. No change in units. He is complimented on conduct of post. Smokey Brand to appoint leading auditor who is also to be in charge of testing as well as audit regularly. composed of Director of Training, Director of Processing and Registrar assigned to replace Technical Director. cautioned about small amount done by Construction & Repair and invited to speed up Indoctrination Room at once. 120 RECOMMENDATION to Advisory Committee to close 2315 and move clinic to 1810 temporarily to save maid service and utilities. To reopen when traffic demands. Effective May 6, if favorably looked DIRECTOR OF ADMINISTRATION (Mary Sue Hubbard) to replace night receptionist at 1812. May be filled by part time additional duty from present staff for added pay. A.D. HOOKS directed to use all pressure on delinquent note collection. HCO Secretary so inform him this is basic duty. KEN SALMEN to Staff Auditor from Central Files. No unit DIRECTOR OF ADMINISTRATION directed to put day Receptionist at 1812 and a clerk in CentralHCO SECRETARY and LRH, JR directed to correct Organization board and put red flags on to include above changes. Changes undertaken after consultation with Director of Administration & Technical Director and a month's study of Organization's communication lines. L. RON HUBBARD President, Founding Church HASI POLICY LETTER OF 30 AUGUST 1957 I have sent John Fudge, D.Scn, to London primarily to increase Academy efficiency and to relieve Jack Parkhouse so Jack can set up Australia and South Africa. Jack will be back on post as Assn Secretary in December when Fudge will return to the US. I am looking to John Fudge to hold together and improve HASI Administration while he is in London. He has a very high idea of efficiency of which I completely approve. I have sent L. Ron Hubbard, Jr (Nibs) to London to: Improve technical performance in teaching and training and staff in general. 2. Give the October Congress. There is no criticism contained in this upgrading of technical skill in England. Nibs has at his fingertips all the invaluable data of the 18th ACC and I am taking this opportunity to send that technology to England. Nibs will not so much hold classes as brief staff personnel while they perform their jobs. This is different than halting everything to learn more. In October Nibs will return to the US. In December Fudge will return to Washington. I want to hear from them how well they were treated by those in London and to hear them report that the British Auditor is again the best in the world. Sometime this Fall I will see for myself how good we can get. For your stable data, look at these: Nibs-Technical Fudge-Administration. Got it? LRH:bt.rd 8/30/57 121 My Best, RON HUBBARD COMMUNICATIONS OFFICE HASI "PURPOSES" as per Organizational Board LONDON 9.1.58 HASI: To disseminate Scientology. To advance and protect its membership. To hold the lines and data of Scientology clean and clear. To educate and process people toward the goal of a civilized age on earth second to none. To survive on all dynamics. L. Ron Hubbard: To develop and disseminate Scientology. To support and assist Scientologists. To write better books. To act as a court of appeals in all organizational disputes. To form and to make official policies and orders affecting the HASI. ASSOCIATION SECRETARY: To execute policies and orders. To co-ordinate organizational activities. To care for legal and public concerns of the organization: TREASURER: To carry on Scientology. To be certain the organization remains solvent. ACCOUNTANT: To expedite, handle and police the financial items from the moment they enter the organizational comm lines to the moment they depart. ADVISORY COMMITTEE: To advise the executives of the organization as to the needed changes and policies. To act as a meeting ground of department heads. To assemble and report the statistics of finance and action to the Association Secretary. To advance ideas for promotion and improvement. STAFF MEETING: To gather agreement and permit staff origination upon matters relating to personnel and duties. To report on performance of duties. To suggest promotional, maintenance and organizational changes to HASI executives. TECHNICAL DIRECTOR: To ensure good training and processing, good service and ARC inside and outside the organization. HUBBARD GUIDANCE CENTRE: To do more for people's health and ability than has ever before been possible, and to give the best auditing possible. To help people. PE FOUNDATION: To make a better worker of the worker, a better executive of the executive, a better homo sap on all dynamics. ACADEMY OF SCIENTOLOGY: To train the best auditors in the world. To coach outside and staff auditors for employment in the clinic. ACADEMY ADMINISTRATOR: To handle the comm lines and supplies of the Academy. DAY COMM COURSE: To give people a reality on Scientology and to teach the comm formula by Dummy Auditing. HCO: To be the office of LRH. To handle and expedite the comm lines of LRH. To prepare or handle the preparation of all manuscripts and other to-be-published materials of Scientology. To keep, use and care for LRH's office equipment. To assist the organizations of Scientology and their people. To set a good example of efficiency to organizations. HCO BOARD OF REVIEW: To review and stamp every certificate of any level or task, and every field certificate "Validated for Advanced Processes HCO Board of Review 1957" after their passing a proper examination on 5 levels of Indoc and CCH. 122 DIRECTOR ADMINISTRATION: To ensure good and accurate communication inside the organization, handle business and administrative affairs. To ensure good working quarters and conditions for, and good work from, organizational personnel. DEPARTMENT OF REGISTRATION & PROCUREMENT: To communicate what we have to offer to those who care to be better and to help and to respond effectively when they reply. SECRETARIAL UNIT: To expedite the communications of the organization. SHIPPING CLERK: To swiftly and competently furnish the public with the materials of Scientology. SENIOR INSTRUCTOR: To create a competent auditor with a good grasp of the theory and practice of Scientology. MAINTENANCE. To maintain suitable quarters, clean and in repair, for the organization. MEMBERSHIPS: To identify and ensure the accurate service of the membership. rs.rd 9.1.58 Later additions to list of PURPOSES on Organization Board STATISTICS: To maintain accurate and continuous visual records of the activities of the HASI for the use of the executives and board of directors in planning future activities and analyzing past and current activity. To help the growth of the HASI along orderly lines by maintaining an historical record of that growth. LEGAL DEPARTMENT: To make legal the actions of the organizations of Dianetics and Scientology. PERSONNEL: To maintain at all times a complete and accurate record of past and present employees of the organization. CONGRESSES: To create better and better Congresses. To bring about through Congresses good dissemination of Scientology. TECHNICAL COUNCIL: Same as Technical Director. UPPER INDOC INSTRUCTOR (COURSE): To attain ability to handle bodies, objects and intentions fully. HAA (CLEARING) COURSE: To train HPA students to clear and to clear HPA students. To make the best cleared auditors in the world. RECEPTION: To create and maintain good communication and service amongst staff, students and public. PUBLIC RELATIONS: To maintain and increase good public relations of Dianetics and Scientology. BOOK PROMOTION, ADVERTISING & SALES: To monitor and improve sales of Scientology books. To advertise and promote new ways of placing books in the hands of the public. "CERTAINTY": To disseminate widely. To see that wide distribution is maintained. To sell services. 23.4.58 HCO 123 FOUNDING CHURCH POLICY LETTER OF 19 MARCH 1958 TRANSPORTATION DIR ADMIN RESPONSIBILITY Director of Admin shall hereafter be personally responsible for the condition of all transportation, its use and allocation. He shall also be responsible for servicing and repairs. He shall also allocate parking space. LRH:bt.rd All staff Field Offices HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF 7 APRIL 1958 (Issued at Washington) ROUTING OF ORG BOARD CHANGES L. RON HUBBARD A slight modification in the routing of Organization Board changes: To date, our procedure has been that Personnel dispatches HCO. The only change now is that the dispatch goes from: Personnel to Assoc Sec (Org Sec) Assoc Sec (Org Sec) to LRH LRH to HCO Sec for posting. In offices where I am not present, the dispatch goes from Personnel to Assoc Sec. to HCO Sec; LRH:md.rd Copyright (c) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED 124 L. RON HUBBARD be: THE FOUNDING CHURCH OF SCIENTOLOGY 1812 19th Street N.W., Washington, D.C. FOUNDING CHURCH POLICY LETTER OF 9 OCTOBER 1958 DEPARTMENTS OF FCDC Effective October 20, 1958 the departments of the Founding Church of Scientology of Washington, D.C., shall be as follows: The Academy of Scientology The Hubbard Guidance Center The Department of Procurement The Department of Materiel The Department of Business The Trustees of the Founding Church of Scientology, Washington, D.C,, are, and will continue to be, President, Secretary, Treasurer. The Executives of the Founding Church of Scientology, Washington, D.C., shall Executive Director Administrative Assistant to the Board (supplanting the post of "Org Sec") Director of Training Director of Processing Director of Procurement Director of Materiel Director of Business The Advisory Council shall be composed of the following executives only, or their authorized deputies: Director of Training Director of Processing Director of Procurement Director of Materiel Director of Business The Technical Division shall no longer have a Technical Director but shall be governed by a Technical Council which shall consist of the Director of Processing and the Director of Training. The Administrative Division shall no longer be governed by a Director of Administration but shall be governed by an Administrative Council which shall be composed of the Director of Procurement, the Director of Materiel and the Director of Business. The three departments of the Administrative Division shall be the Dept of Procurement, the Dept of Materiel and the Dept of Business. The Dept of Procurement shall be headed by the Director of Procurement who 125 must not be the Registrar. The Dept of Materiel shall be headed by the Director of Materiel. The Dept of Business shall be headed by the Director of Business. These changes do not particularly affect the performance on post of any staff member but are made necessary by the difficulties of grouping various functions. The organization is being readied to handle a new influx of students and results of other promotional activities. Staff meeting mandate of September 23, 1958 required, "That no fess then 10% of the Salary Sum be spent for dissemination personnel and that a dissemination personnel is to spend at least 70% of his time in dissemination." This required that all dissemination personnel be grouped under one department necessitating the above changes. It will be noted that the changes more affect the chain of command than they affect individual post activity on the whole. To this policy letter is added the requirements of meeting of the Advisory Council, the Technical Council and the Administrative Council. Each must hold a meeting once per week and its report must be forwarded up the chain of command to the next stage within 48 hours and must be held at least 3 days previous to the meeting of any Council or board above it. Executives may not absent themselves from the meetings of the Technical Council, Administrative Council or Advisory Council but may substitute a deputy from his or her department only for attendance at the meeting with the distinct understanding that the deputy has the full authority and vote at the meeting of the executive. LRH:md.ei.rd Full Distribution L. RON HUBBARD Executive Director Founding Church of Scientology of Washington, D.C. HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 20 NOVEMBER 1958 CONGRESSES All Congresses and ACCs are now operated completely and totally by HCO in whatever state or country as a service to any and all Scientology organizations in the world. HCO COMMUNICATORS HCO STENOS All HCO Clerks are now to be known as HCO Communicators. All HCO Stenos are now to hold a second hat as Secretarial to Executive Director of the local organization. LRH:mp.rd L. RON HUBBARD [Excerpted from HCO P/L of 20 Nov 1958. The remainder of the P/L concerned HCO personnel appointments.-Ed. ] 126 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO BULLETIN OF 1 DECEMBER 1958 ACTIONS TO START AN HCO NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE 1. An Area Association to be enfranchised by an HCO receives brochure giving services of HCO and value of it. 2. The Area Association nominates an HCO Secretary (HPA, London trained if possible, previous organization experience if possible). 3. HCO appoints HCO Secretary Area. 4. HCO qualifies an Area HCO to do business in that area, sends bank cards to HCO. 5. HCO sends new Secretary bank cards for LRH to sign and POA for HCO Secretary to sign for him on HCO account only. 6. HCO prepares and sends contract franchise to Area HCO Secretary to give to Area Association. L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF 30 DECEMBER 1958 Full distribution Delete: FIELD OFFICES Revision of Org Policy Letter of 4 January 1958 "All field offices in Sterling areas come under Director of Administration, London. All field offices in Dollar areas come under Dir Admin, Washington DC. REASON: Nearly everything needed by field offices is admin in nature." Insert instead: "All field office services are supplied by HCO." All reports, etc formerly sent by area offices to Dir Admin should be addressed to HCO. NOTE: This would be in addition to copy sent to LRH. L. RON HUBBARD LRH:ph.rd [Note: The full text of 4 January 1958 Policy Letter was the deleted paragraph above.] 127 HUBBARD COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington, D.C. HCO POLICY LETTER OF 13 DECEMBER 1958 Distribution: To all Central Organizations and HCO Offices IMPORTANT INFORMATION ON POLICY LETTERS No further HCO Policy Letters shall be distributed to Central Organizations or Area Organizations and go to HCO offices only and are for HCO offices only. If you get anything for an area operation it will be marked "Secretarial Executive Director". If you receive one of this character it can be published. You will receive exact instructions as to how to set up a Secretarial Executive Director. Repeat: only policies so marked are to be given to Central Organizations. HCO Policy Letters are strictly for HCO and are for the most part confidential from this point even when not so marked. If marked "Confidential" they are not to be shown to any member or officer of the Central Organization. HCO is becoming itself and has its own private communications lines by which it is effecting things in various parts of the world. If these lines are too exposed, it may be that the effectiveness of HCO may be reduced. HCO Bulletins of a technical nature may be released to a Central Organization as an HCO Bulletin and should be, but are not intended for field auditors or Organization members outside and must not be released to field auditors and Organization members even by the Central Organization. If a Central Organization reprints and releases an HCO Bulletin given to them by an HCO office, the act is subject to reprimand by HCO. Under the classification of Confidential are the following recent releases from London and are included in this HCO Policy Letter: Confidential Memo to HCO Secretaries-Nov 29, 1958 (Volume 1, page 17) HCO Bulletin of Dec 1, 1958 (Volume 7, page 127) Basic Financial Policy of Nov 27, 1958 (Volume 3, page 6) HCO Policy Letter of Nov 15, 1958 (Volume 1, page 13) HCO Policy Letter Issue III of Nov 15, 1958 (Volume 1, page 15) HCO Policy Letter Issue II of Nov 15, 1958 (Volume 1, page 16) Definition of an HCO area office: An office of a duly enfranchised Central Organization manned by an actual HCO Secretary and her staff as it may exist. The following offices are bona fide HCO offices and are included in distribution of HCO Policy Letters: HCO London, HCO Washington, HCO Melbourne. The following offices are not at this time qualified HCO offices even though they are carried on distribution lists for technical bulletins and all distribution to them is suspended until they are awarded total status: HCO Auckland, NZ; HCO Johannesburg, SA; HCO Los Angeles; HCO Sydney; HCO Perth; HCO Durban; HCO New York; HCO France; HCO Germany. As soon as an HCO office is regularized and exists in fact, it will be published as additive to the distribution list. Any communication between actual HCO offices and the list of areas which are in process of being regularized shall be henceforth devoted entirely and only to the establishment of proper HCO offices and the proper enfranchisement of a Central Organization which will be done by HCO Ltd., London L. RON HUBBARD LRH:md.cden Copyright (c) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED 128 Dist. HCO Pers only, WW HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 30 JANUARY 1959 HCO CONTINENTAL SECRETARY HAT The HCO Continental Secretary (Executive) looks after special events. Under the heading of special events come Congresses, ACCs and things such as a film show, for example. HCO Continental Secretary also handles books but on a wider basis than the HCO Area Secretary. HCO Area Secretary issues only those books which are sold locally. What books are actually sold across the counter by the HASI are under the notice of the HCO Area Secretary. She is to ensure that books are always made available to students, preclears, members of the public coming in. HCO Continental Secretary handles books on a wider basis. We are taking all books over everywhere. We will inventory the actual books in stock every quarter and these will be checked by the HCO Accountant against books sales and then maybe we can afford to buy books. HCO can make money on them but Central Organizations apparently cannot. Another thing.we can do is transfer books all over the place and make money on them. HCO Continental Secretary is involved with special events. HCO Area Secretary only rarely will become involved in a special event or Congress or an ACC. But as we have HCO Continental being in charge of special events such as ACCs, Congresses, she is also in charge of books. She is in charge of wide book sales and in charge of the continental magazine. The magazine does not belong to the HCO Area Secretary, it belongs with the books and the big bulk orders. The books ordered by mail are covered by the HCO Continental Secretary. It is part of her duty to ensure that mail orders are handled promptly and the books are in such supply that this can be done. Therefore, the magazine being got out now by the HCO, book sales, invoicing thereof and that sort of thing are supervised by HCO Continental Secretary. This includes mail ordered book sales, the books themselves being shipped and other items of this character being shipped to everybody around the country by the Book Administrator and Shipping Clerk. Through these two personnel are also shipped promotion materials on things like ACCs, Congresses, etc which, of course, come under HCO Continental Secretary. LRH: mp.gh.rd HCO Personnel Assoc Sec London L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 1 MARCH 1959 FORBIDDEN HCO ACTIVITIES No HCO or HCO Sec. full or part time, may do the administrative work of a Central Org or its personnel. This means also that no HCO Sec may do letters, correspondence, filing, reception, mailing, phoning for an Assoc Sec. Org Sec or Dept Head. This is so forbidden that entrance upon these activities or permitting a Central Org Head or Officer to use HCO for secretarial actions can cause the immediate dismissal of an HCO Sec or Personnel. When such use of HCO has been allowed, chaos has resulted and the HCO office has become nullified and my lines cut. Therefore, it is looked upon in a very serious light. LRH: mp.rd 13.3.59 L. RON HUBBARD 129 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1. HCO POLICY LETTER OF 30 APRIL 1959 Convert the following Sec ED to a local Sec ED and use it as follows: Issue a copy of this Sec ED to every staff member. The HCO Sec will then have a staff meeting and read the Sec ED aloud. The HCO Sec is then to have them put away copies of the Sec ED present and issue blank pieces of paper and pencils and give the whole staff and executives an examination by saying, "Write down now every point of this program. Sign your name at the top and hand it in when complete." On the following day call another staff meeting. Read this Sec ED aloud, tell them to put away copies of it, issue paper and give exam. One week later do the same thing only this time be sure to have every exam paper signed. Grade these exam papers and airmail the lot to me. "SECRETARIAL TO THE EXECUTIVE DIRECTOR (Local Area) OUR LONG DISTANCE PROGRAM The way we will clear (continent) Function departmentally and effectively, each doing his job well. 2. Encourage HAS Co-audit franchises in every populated area. 3. Grab off the name and address of each person who does an HAS course in the field by smartly issuing every HAS certificate called for by a field 'franchise holder' and get the names smartly into CF and on the Address Plates. 4. Mail routine minor Abilities each 20th of the month to everyone in the CF address file list. 5. Stress being the main org in every issue to make people newly receiving Ability aware of services offered. 6. Run a Central Organization PE Fnd HAS Co-audit Course, to discourage town auditors from poaching and to get a training ground for students and do our own PE HAS Co- audit well. 7. Teach the new HCA course I have just made and teach it well. 8. Process only toward theta clear and say so (as field co-audit people will want to get cleared finally when they are fully released by co-audit). This is the basic program on which we are working. It is time we all got busy on clearing all (name continent! Only irreponsibility and failure to do one's job can keep this organization down. I am doing my job. It is only just that I expect you to do yours. If we all do our jobs well together, we'll make it and have a cleared Earth." 130 L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 12MAY 1959 Convert into a Sec'l ED for Australia only. PATTERN OF ORGANIZATION MELBOURNE Based partially on recommendations of HCO Secretary WW, the following executive appointments and reductions are made for HASI Melbourne, effective at once. Post of Assoc Sec-Vacated. John Roberts transferred to Dir of Processing. Assistant Assoc Sec-John Swinburne. Director of Administration-Vacated. Wally Burgess transferred to Director of Accounts. Director of Training-Peter Williams. Jessie Gray transferred to Staff Auditor. Director of Materiel-Hugh Walker. Director of Promotion and Registration-Dorothy Walker. PE Fnd Director-A. Devlin. The office formerly used by the Assoc Sec is to be used as the office of the Executive Director and may be occupied temporarily as well by HCO Sec WW. Further arrangements: A meeting of all Executives shall be held daily and briefly at 2.00 pm. Only the regular Ad Comm meeting each week, also to be held at 2.00 pm Tues, shall have minutes taken. Each Department head shall have the responsibility of hiring and firing its own personnel with the approval of the Asst Assoc Sec. The basic functions of each department are as follows: This is what I expect from each department head: Training: Lots of students graduated, well trained, with a high reality on Scientology and to the ability to run HAS Coaudits and to theta clear individual pcs. The materials are to hand. Processing: To undercut the reality of all cases and to theta clear as many cases as possible. PrR: To get in the income for the organization as a chief responsibility, to sign up as many pcs and students as possible. Materiel: To provide quarters and materiel to get the work done-to keep CF serviceable for PrR and Address useful to "Communication", membership and statements. Accounts: To get the income accounted for and into the bank, to pay the bills accurately and keep good records and to raise the devil with PrR if income is too low, with Materiel and printing if the bills are too high and with legal if collections aren't made. PE Foundation: To run an amazingly successful HAS Coaudit course, to keep new people coming in and the Coaudit growing at least 5 new people per week and all cases cracked and everyone keen to get trained further or cleared fully in the HGC. Every person in each department share and own the purpose of the department. In general, get more done, get the show on the road, be in on time and make Scientology felt by digging the grooves deeper. It is the primary function of the Asst Assoc Sec to act at this time as an Administration Training Officer to all departments to shape their administrative lines 131 and actions and also "To get people to get the work done". The Magazine "Communication" is to go out henceforce mimeographed and as such will observe this policy: Major Issue to go on 5th of each month to members and to include a PAB. Minor Issue to go on the 20th of each month to everyone on the Address Lists. Bankers orders are to be used in signing up pcs and students. Any exception must have special permission from the Asst Assoc Sec. An Address and CF system must be set up and must become as orderly and complete as possible. The PE Foundation must be given every emphasis and cooperation in running an HAS Coaudit and must run it with strong 8-c on the public. A Comm Centre and good comm system must exist and be used. Bank signature cards may be changed where necessary by reason of above. The new HPA/BScn Course should be stressed heavily. The purpose of HASI Melbourne is to take and hold and make grow all of Australia, East, West, North and South, Melbourne, Sydney, Brisbane, Perth, Adelaide and even Port Darwin. My reasons for these changes include neither impatience nor animosity toward any. Scientology business in Australia has grown to necessitate a fuller pattern of organization. Convert Wash DC only To HCO US and DC HUBBARD COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington, D.C. HCO POLICY LETTER OF 14 MAY 1959 HCO ADMINISTRATOR L. RON HUBBARD Bill Hull is appointed herewith HCO Administrator for HCO US and HCO DC, with a pay increase to 100 units. This appointment changes no other post function but vacates post formerly held by Hull which must now be filled. The HCO Administrator has general charge of administration and personnel and is responsible for the general accomplishment of HCO functions. The Administrator in particular holds the morning meeting, apportions work load, reviews the functioning of communication lines, ensures the accomplishment of HCO and my personal business via the responsible hats. In particular it is the duty of the Administrator to see that personnel are causative toward their posts and that the problems related to those posts are handled by them, not by shunting despatches about. The HCO Administrator brings order to HCO activities. 132 L. RON HUBBARD CenO HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO POLICY LETTER OF 1 JULY 1959 [Excerpt! HCO WASHINGTON, DC HCO Washington, DC, in charge HCO Continental Sec HCO Communicator, Continental and Area HCO Area Sec LRH Personal Sec LRH:gh.rd HCO Dissemination Sec Sec ED HCO Steno Book Section Admin Book Section Shipping L. RON HUBBARD [Note: Taken from HCO Policy Letter 1 July 1959. The names of persons appointed to the above posts have been deleted.] CenOCon Franchise Field HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 JULY 1959 (Reissued as HCO Policy Letter of 7 February 1963 Reissue Series 10) ORGANIZATION OF CORPORATIONS The terminals of an organization must approximate to some degree the goals of an organization. The communication lines of organizations must parallel the action lines. The traffic flow in any given organization must be approximated by the positions of terminals and their communication lines. An organization could be said to be as real as it approximated the realities of its activities. If the organization does not well approximate these realities then it has a low level of reality to the personnel working in it. Further theory on the reorganization of organizations consists of the fact that certain organizational departments are engaged in business activities; certain are engaged in public relations; and certain departments are engaged entirely in the handling of programs already put into action on a board level. The consistent failure of programs to produce results lies in the fact that the execution of these programs has not been given sufficient dignity. Thus no matter how well the programs were planned or what they consisted of, the persons actually entrusted with the execution of the programs were not permitted to carry them forward uninterruptedly. Thus a confusion of thinking has existed in the organization and a rather large absence of doingness. For example, we give very little thought to the department known as "shipping". This shipping function is apparently something which is under executive management and has in itself no executive prerogatives. This is contrary to the reality of the situation. The action of shipping is part of the action of dissemination, part of the action of executing certain programs which have been laid down. Certainly the execution of the program should be given as much dignity and as much standing as the planning of that program. We discover in inspecting executive function that what we think of ordinarily as an executive is someone who sits at a desk and handles a great deal of inflow. If this is the case, we could then make a graph in which we could draw a small circle on a piece of paper and point a great many arrows at it. By the very reason of inflow on this "executive" level, outflow becomes somewhat difficult. If we go off to the side from this first circle and arrows and draw another circle with arrows emanating from it, we would have a program execution picture. This is very largely outflow. Probably the impulse of the business and planning sections to stop or change the outflow programs stems in the main from this disproportion of flows. Only we in Scientology would understand this and only we in Scientology can do something about it. LRH:dr.rd Copyright (c) 959, 1 963 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 133 CenO HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 AUGUST 1959 HCO VOL. SEC. MATERIAL Purpose: To ensure the survival of enfranchised auditors in the field and future organizational centres. To handle all ethical matters among the auditors by remaining impartial and being loyal to LRH at all times by helping him wear his hats in this regard. To be the direct communication terminal between LRH and the Field. Ethics: Bring Order is the prime job of all HCO Secs. What happens when you bring order is that confusion flies off with great rapidity. You see that someone is blocking the communication lines and creating needless traffic, you put them straight, and the next thing that happens is that they have got 100 very good reasons (justifications) why they can't carry out your order. Don't Q and A with this, don't be amused by it, don't argue with it, just see that they do what you told them to do. You'll probably have to repeat it about half a dozen times but eventually they'll get it. This planet has been over-run by these confusions and banks for too long now, so we as HCO Secs aren't going to get spun in as well. This subject of confusion is an interesting scientific observation. It happens without fail so don't get fooled by a bank. Be equally interested in all the activities in the field. Don't just concentrate on one centre-because the others won't like it! If there are any big disagreements handle them-that's ethics. But just remember you are there to handle your area and that means your whole area-not part of it. Communication: You are in that area to represent Ron. People send their communications through you to him-handle them. Watch out for people who develop heavy traffic and block the lines. If they do (and they will) put them straight. Finance: See that the franchise holders pay their 10%s in to HCO WW. Find out why some do and some don't. Start collecting all of those delinquent payments. Courses: Run model HAS Co-Audits. Get the franchise holders in every so often and get them to take your course. See that they know how to apply the latest data on their course. Hold Advisory Committee Meetings and send in reports to HCO WW on the behaviour and progress of your area. Remember one thing, we are not running a business, we are running a government. We are in direct control of people's lives. But for the first time we are not making victims of them, we are making them more able. So bring order into these people's lives. HCO Secretary WW NW:brb.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 134 CenOCon HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 AUGUST AD9 PROMOTIONAL FUNCTIONS OF VARIOUS DEPTS Central Organisations are now running on the six department system. They have been for some time and it is working, and working well. Each of these six departments has its own Director, Deputy Director and Function. The six are represented either by a Director of a Department or a Deputy Director in the Advisory Committee. The Association Secretary has amongst his functions, seeing that the purposes of these depts are carried out and that the quotas and schedules of each department are met. In addition he must see to it that the promotional purposes of each department are carried out. Each of the six depts has a promotional purpose in addition to all its other purposes. By promotion in a Scientology Organisation, we mean REACH the public. Some of the promotional purposes of these Depts are listed herewith. Dept of PrR: To reach individual aspirants for training and processing by various communication means such as letters, phone, telegram and in particular, personal contact. Public lecturing and the visiting of groups by PrR persons or an Association Secretary are included in the promotional functions of PrR. Broad contact by means of advertisement is also a PrR function. PrR promotion is however mainly an individual matter. Amongst the promotional functions is the arranging of the lives of aspirants so that training and processing can be attained by them. PE Foundation: The promotional functions of the PE Foundation include the dissemination of invitations and literature to the broader public by means of the available public. They also include the attainment of sufficiently exciting results by lectures and doingness that the attendees will tend to bring new persons into PK. PE via PrR may advertise for its classes. This could be summed up by saying generate enthusiasm and attendance by straightforward data and demonstration that Scientology works. The PE is a showcase. Academy: The first function of the Academy is to have a good Academy run with tough 8C. For years it has been observed that a fine tautly scheduled Academy that puts students over the jumps and makes them into uncompromising zealots for the right way of doing things always attracts new students. A bad Academy is always badly attended. The grapevine here is so apparent that one only need look at Academy attendance to know Academy quality. This is the first line of Academy promotion. The second line of promotion in the Academy is using old students to get new students by letters and programs. Amongst these programs is the Extension Course. The HGC: The promotion function of the HGC consists of turning out cases that rave about their auditors and the HGC. It is unfortunately true that an HGC is not as well attended as it gets results. Indeed a good HGC from a standpoint of results is often less well attended than one that really chews Pcs to ribbons. This is because of the victim complex in the society. But good or bad-which is after all a technical, not promotional question-the results of the HGC MUST include enthusiasm on the part of Pcs for their Auditors and the services rendered. Handling the private lives of Pcs is forbidden by the Auditor's Code when done directly. But sometimes this has to be done to get the case upscale. The best promotion of an HGC is interest in the Pcs in or out of session. And this is furthered by the HGC use of tests. An Auditor must not evaluate for a Pc. This does not include the D of P. A good D of P evaluates as harshly as an instructor and more or less follows the Instructor's Code. An overbearing evaluating D of P always has more Pcs than a meek and mild one. The sending of tests to the Pc after he gets home, the hounding him afterwards for reports on what and how he is doing, is all a promotional function of the HGC. There is a five year standing order that a Pc must be written to three times after leaving the HGC, the first letter one week after he leaves, the second letter one month after that, and the third letter three months after that. An HGC that doesn't stay in communication with the Pcs 135 never has very many. It's not up to PrR to stay in communication with the Pcs who had Intensives even though the PrR does. It is up to the D of P to stay in communication with these Pcs. Dept of Materiel: You would not at once think of the Dept of Materiel as being a promotional unit, yet it is. Amongst its duties is cleanliness and spark in the quarters. A Dept of Materiel that will inventively make the Org loom up in terms of buildings and quarters is doing Promotion. Materiel should never slack on this function but many Materiel Directors have been unaware of it. The Dir of Mat should get out and look the place over, and figure out how within his budget he can make people come into this particular building who know nothing about Scientology but only because they were attracted in. Further, the Director of Materiel should realise that his promotional lines consist of keeping Address and CF straight. He holds all the bodies in CF enclosed in file folders and he knows where all the bodies are in Address. If these are straight then the Director of Materiel has done a great deal of promotion and combined with attracting (rather than attractive) quarters, he is really promoting heavily. Dept of Accts: Accounts is commonly so snowed under with Bookkeeping and Prop Income that it doesn't think of itself as a promotional unit. But it is. Snappy and accurate accounting, quick and accurate and even tough rendering of statements is all promotion of a sort. We are accustomed to thinking of an Accts Dept as being figure-figure non-reach sort of department but this is far from true. (That's figure-figure.) Accounts is promotional just by rendering bills properly and on schedule. And they're promotional by making sure the public contributes to the organization in money; by thoroughly backing up the PrR, Accounts does a lot of promotion. Further, there is another thing that an Accounts Dept can do in the promotion line. We are usually undermanned in the Accounts Dept and seldom realize that lack of people in it is one of the most foolish economies we can make. It's lack of people in the Accounts Dept rather than lack of willingness that keeps our Accounts in a turmoil. There should be one person on Statements, one person on Current Bills book and one person on Prop Income breakdown even if one or two of these people are part-time. If there are three-and there should be-part of the work of each would be promotion as follows: Statements-noticing that credit is good on some person in the Statements book, should write and tell the person so and give a list of such people to the Dir of PrR. Current Bills, who should handle purchasing and filing too, probably, has a public relations function in handling the merchants with whom we deal and getting them interested in what we are doing rather than allowing a purely trade relationship to exist. Prop Income, who also usually does the invoicing, has a promotion function in making sure that the receipts get back to the payee along with some kind of pat on the back for helping Scientology along. MONEY is the attention unit of this society. A lot of Scientologists say 'how mercenary' when I start talking about money. They don't believe in it to the degree that they don't want to attract any attention personally. And that's the crude truth. We've got to get over that attitude. The commonest sense tells us that if we had enough money we could advertise and build and hire our way straight up the line ten times as fast as we are doing. Well one of the ways we fail is to fail to use money as a promotion factor and to fail to fully utilize commercial transactions and monetary exchanges as promotional avenues. Think that over and buy the Dir of Materiel the new building he wants and see how they start crowding in. The Dept of Accounts is our most neglected promotional sphere and this we must overcome. The six department system is built like a watch. It is worthy of considerable study. And it certainly accomplishes doingness. Any sphere of promotion there is can be assigned to one or another of its departments. Association Secretaries these days are selected on the basis of their personal ability to promote and get the show on the road. This should now be extended to the Dept Heads of the organization. Promotion means REACH. Well, let's stop worry and start reaching on all six cylinders. LRH :brb.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 136 LTD HCO Offices HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 SEPTEMBER 1959 The following is written by Elizabeth Williams, HCO Exec Secretary, Australia. These are her stable data and are well worth reading. S.O.P. ON HANDLING ASSOC SECS, DEPT HEADS AND HASI STAFF 1. If they come to HCO always ask them to take a seat and 'what can you do for them?' Put them at cause. If you go to them, take a seat, be calm and stable and ready to help. Be courteous and polite and behave as per bulletins on Scientology Executives. 3. If they are upset ask them what the problem is and help them straighten it out. Be an auditor. 4. Never be 'personal' in your critical remarks to them. This does not help them or you. Make sure you cover the ground of their problems in the org. 6. Ask them what they are doing wrong to HCO or the org and what HCO or the org is doing wrong to them if there are any ARC breaks on the line. Find out the particular people. Patch it up. 7. If there is something wrong on the line from your point of view-tell them. You are the auditor in this case-DON'T expect them to straighten you out-they have come to HCO to get help from you. 9. If they have come to see someone else in the office other than you DON'T stop work and stare and listen or butt in the conversation. Continue work and don't lose time for HCO. If it concerns you-it will be routed to you. 10. Don't expect them to see everything from your viewpoint just bang-if you see that a job could be done better outline it to them and the reasons why it could be done better and how. Make it concrete and precise. Never validate or talk about 'case' and Q and A with confusion in handling HASI staff. Always outline and underline the constructive and Bring Order. Don't spread bad news. 12. NEVER criticize any HASI staff member one to another nor any HCO staff to HASI staff. 13. Remember always you are an HCO staff member and are separate from HASI staff. Therefore keep your moans within HCO and never, never moan to HASI staff or the public, or ANYTHING to do with Scientology. 14. NEVER join with HASI staff against any Org. policy or Ron's policy or his appointments in HASI, or for and against squabbles in HASI. Maintain always a very definite separateness and do not voice your opinions on HASI matters to HASI staff. Say all you like in HCO. 15. Always keep the goals of HCO and HASI in mind and operate as often as you can on the best for the greatest number of dynamics. NW:brb.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HCO Secretary WW 137