If the AdCouncil WW suspects this policy not to be in full force in any org despite assurances an HCO WW personnel must be sent to that org to investigate and may be deputized to remove either or both Exec Sees of that org by Comm Ev on the spot or at WW. It has been discovered that failure to check out, Star Rated, the Tech and Qual HCO Bs applying to levels being audited or taught or examined and their processes and the data used in Review and relevant policy on those using the material in orgs results in a crashed Division 4 completion statistic, crashed income and low statistics throughout and a failing org and was the reason through 1965 for struggling orgs-the public would not pay more for service than it was worth to them and with this policy out, the service was not worth very much. It has been found that a suppressive person will discourage this check out policy as one of his first actions. This policy applies whether an auditor has been trained or not with star-rated check outs. Staff and Review auditor and Supervisor are special technical status grades and one cannot consider this double training. "Star-Rated" means = 100 percent letter perfect in knowing and understanding, demonstrating and being able to repeat back the material with no comm lag. Org Exec See Communicator for Qual WW is the final authority for any check sheets on this matter and is responsible for preparing and standardizing them from time to time. But the lack of a check sheet from ES Comm Qual WW does not set aside any provision or penalty of this policy letter. This policy letter is issued in the complete knowledge that the absence of this policy in full effect is the primary reason for orgs not growing and is based on actual experience. The only higher crime I could think of would be to pretend to have an org but have no technical personnel on staff in Tech or Qual. That is suppressive also and will crash an org. Handle it similarly to the above. L. RON HUBBARD LRH:ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED [Added to by HCO P/L 21 November 1971, Scientology Courses Examination Policy, Volume 5-page 139, which made it firm policy that anyone examining a student for certification on any Scientology Course, including Admin, must have first star-rated related Policies, HCO Bs or other issues before writing or grading exams.] [Note: In the original issue of this Policy Letter the words "THE ABSENCE OF" in the first line of the 3rd paragraph were omitted. However, in a poster issued by Flag in 1971 quoting this capitalized paragraph of the "High Crime" P/L, these words were included, and accordingly have been added in this printing. - Ed.] 72 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 DECEMBER 1967 Remimeo Star Rated on All Qual Personnel and on Exec Secs and Secs QUAL SENIOR DATUM The Senior datum of Qual is that: QUAL NEVER NEVER NEVER TAKES THE ORDER OR DIRECTION OF ANY OTHER DIVISION OR STAFF MEMBER ON WHAT TO DO TECHNICALLY WITH A STUDENT OR PC. Qual only really comes into action when other divisions and staff of other divisions have failed. So if they knew what to do the person would not be turning up in Qual for tech remedies. So if Qual takes their orders of what to do it will also fail. This datum originated at SH when Qual, in a collapse, was found to be obediently doing what Div 4 and Dept 3 ordered on students and pcs. It was getting no results. I analyzed the situation and over a period of a couple of weeks worked on it. The result was the above datum and the GREEN FORM. Qual always does its own analysis and its own internal routings independent of other directions. It can use any process ever released and a Review auditor must be able to do them. The GREEN FORM must be added to from time to time as new difficulties are found due to advancing technology or new errors developed by poor training. A student sent by Tech See for Cramming may be routed instead by Qual to case repair if that is what is needed. The keynote of Qual is CORRECTION. This of course applicable to diagnosis as well. NO OTHER DIVISION MAY CHIT QUAL FOR REFUSING TO OBEY THEIR DIRECTIONS REGARDING WHAT TO DO WITH STUDENTS OR PCs. Other divisions are assembly lines. Qual is an individual approach. Qual's Review only gets flat ball bearings-which could not or would not roll on the assembly line of Div 4. People can't be sent to Qual for "disagreements checks" "see checks" or other stated actions as these are an attempted diagnosis and will normally be found to be the wrong process. Qua] is the students' and pcs' friend. A last refuge when other doors close. AND cases must leave Qual and students must leave Qual WITH THE WHOLE THING HANDLED in a way that will STAY HANDLED. Qual has no Qual Div for the Qual Div. When it goes irresponsible and lets an unhandled case or student out, then that person HAS NO PLACE TO TURN. I know how bad a failed Qual case can be because when I'm in an org, having no part of the org to go to (unless the Chaplain) they come to me. I usually find (a) that 73 some imaginary rule has stopped the person's progress or policy has been used to stop or (b) that Qual was obedient to some other division and (c) always that Qual has either not been approached or has failed when it was. So the senior datum of Qual is important, There is another datum in Qual that is very important. And that is: NO AUDITOR MAY BE EMPLOYED IN QUAL WHO CANNOT SUCCESSFULLY LIST AND ASSESS FLAWLESSLY WITHOUT ANY ERRORS. All you have to do to wreck Qual is put an auditor in it who is not letter perfect in ALL the tech of listing and assessing. (Some isolated summary is not enough-all the original tapes and all the original HCOBs must be studied to make an auditor able in listing and assessing. It is the weakest applied point in our tech-too many can't or don't learn how to do it. But a Qual auditor MUST be a shark on it.) One can say that the health of an org depends on Qual finally handling. The key processes which keep an org healthy are new (67) style Remedy A, Remedy B and S & Ds and the GREEN FORM. These are listing and assessing or assessing processes. Thus the vital tech is listing and assessing. So Qual auditors have to be carefully trained to do these perfectly. At this writing Qual is being streamlined into a new fast flow pattern. This policy still applies and in 2068 will still apply and in 200068 as well. L. RON HUBBARD Founder LRH:jp.cden Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 MARCH 1968 (Modifies P/L 15 Sept 1967) Remimeo QUAL SEC MUST BE CLEAR The policy that the Examiner must be clear is modified to Qual See must be a clear. L. RON HUBBARD Founder LRH:js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 74 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 MARCH 1968 Remimeo All Execs IMPORTANT STATISTICS A prediction of a collapse of gross income can be made on the following graph pattern Tech Qual Future Completions Income Gross Income Evaluation Invalidation Bad Listing) of PCs Students & ff Tech Staff in the Qual Div. Where Evaluation, Invalidation and Bad Listing of PCs, students and tech staff pulled in for Review are present in the Qual Div, the completions of Tech are reduced and given forceful collectives, the Qual Stat soars. This inhibits buying of future levels and the public, seeing no fast changes stays away. A high Qual Income Stat is an alert to a collapse of gross income and has already happened in some Orgs. LRH:jc.rd L. RON HUBBARD Copyright(c) 1968 Founder by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 OCTOBER 1970 Remimeo QUAL HAS NO BACKLOG (Originally issued as LRH ED 61 INT, 9 Dec'68) Stable Datum - Quals never have backlogs ever never. Even if all hands have to audit. Backlogs kill the whole flow line. A I hour wait is a backlog. People waiting for days or weeks is of course unthinkable and subject to Comm Ev on a Qual See for being unable to recruit or train Qual staff or cope with traffic irregularities of flow. Qual, as in Tech, is there to DELIVER SERVICE not to choke flow lines. LRH:sb.ka.rd L. RON HUBBARD Copyright (c) 1970 Founder by L. Ron Hubbard ALL RIGHTS RESERVED 75 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF IS NOVEMBER 1969 Issue II Remimeo Cl VIII Checksheet Dianetics Checksheet Qual Sec Hat Tech See Hat C/S Hat RIGHTS AND DUTIES The following Rights and Duties are to be posted in the staff area of every Qual Division and Tech Division, where they will be frequently seen by auditors and technical personnel. They are to be printed green on white in letters at least I inch high, each on a separate card (4 total). AN AUDITOR HAS THE DUTY: TO KNOW AND ABIDE BY THE AUDITOR'S CODE TO APPLY TECH EXACTLY AS PER HCOBS AND LRH TAPES TO BE THOROUGHLY FAMILIAR WITH THE FOLDER OF ANY PC HE AUDITS TO FOLLOW C/S INSTRUCTIONS EXACTLY IN SESSION TO REFUSE TO AUDIT AN INCORRECT C/S TO AUDIT ONLY THOSE MATERIALS ON WHICH HE HAS BEEN CHECKED OUT STARRATE TO BE FAMILIAR WITH AND APPLY ALL NEW TECHNICAL MATERIALS UP TO HIS CLASS LEVEL AN AUDITOR HAS THE RIGHT: NOT TO AUDIT A PRECLEAR HE DOES NOT WISH TO AUDIT NOT TO AUDIT MORE THAN 5 HOURS PER DAY, 6 DAYS PER WEEK TO REFUSE A C/S HE KNOWS TO BE INCORRECT TO ASK TO BE REFERRED TO THE HCOB COVERING A CIS HE IS UNCERTAIN OF OR FEELS IS INCORRECT NOT TO BE PUNISHED FOR QUERYING A C/S WHETHER CORRECT OR NOT TO HAVE PCS, AUDITING ROOMS, AND MATERIALS MADE AVAILABLE TO HIM BY TECH SERVICES 76 · CASE SUPERVISOR HAS THE DUTY: TO REFUSE TO DISCUSS A CASE WITH EITHER THE AUDITOR OR THE PC TO REFRAIN FROM DISCUSSING OR MENTIONING DATA FROM PC FOLDERS SOCIALLY TO CORRECT HIS AUDITORS' APPLICATION OF TECH POSITIVELY, WITHOUT INVALIDATION TO ORDER THE AUDITOR TO CRAMMING OR RETRAINING FOR ANY FLUNKED SESSION TO MAINTAIN A STANDARD OF PROFESSIONAL CONDUCT TO CIS ALL FOLDERS DELIVERED TO HIM DAILY · CASE SUPERVISOR HAS THE RIGHT: TO HAVE HIS OWN OFFICE TO HOLD NO OTHER POST NEVER TO RUSH HIS OWN CIS ACTIONS TO ACCEPT NO TECHNICAL ORDERS OR ADVICES OTHER THAN FROM LRH TO DEMAND A HIGH ADMINISTRATIVE STANDARD OF THOSE WHO WORK ON HIS LINES TO DEMAND THAT PCS DO NOT DISCUSS THEIR OWN CASES OR OTHERWISE VIOLATE PC RULES TO ISSUE AND GET COMPLIANCE ON ANY ORDERS NECESSARY TO THE PERFORMANCE OF HIS DUTY AND TECHNICAL RESULTS Lt. Nate Jessup, Chairman Ens. Janet Guilford, Secretary W/O Bob Guilford, Member Qual Board of Investigation for L RON HUBBARD Founder LRH:NJ:JG:BG:nt.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 77 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 MARCH 1965 Issue II Gen Non-Remimeo ADMINISTRATION FLOWS AND EXPANSION THE FAST FLOW SYSTEM We have introduced many new principles in administration in recent policy letters. Here is one which if left out would cause mystery. This is the principle of traffic flows we now use. It is called the FAST FLOW SYSTEM OF MANAGEMENT. A being controlling a traffic or activity flow should let the flow run until it is to be reinforced or indicates a turbulence will occur and only then inspects the part of the flow that is to be reinforced or is becoming enturbulated and inspects and acts on only that one flow. This principle would operate on a committee of 3 in this fashion: the committee does not act as a body. Each member acts individually in three spheres of influence (three types of flow). There is no committee (collective) action until one of the three members wants concurrence from the other two on greatly reinforcing a flow or until the other two, by observation, see the third is going adrift. Only in these cases does the committee act as a Committee. In other words all 3 members go about their work independently until there is a change in one of their three spheres and then they act. Otherwise the flows of orders and actions are independent. Not doing it like this is why Committees have gotten the reputation of being unable and a waste of time. To do this one, of course, needs another principle: that of Indicators. An Indicator is something that signals an approaching change rather than finding the change is already present and confirmed. We get this from auditing. An auditor audits so long as things go evenly. He knows when they will begin to deteriorate or change by an Indicator. He acts on seeing the indicator. He doesn't wait until the collapse or total change of the pc occurs and then look it over and act, The pc could be run into the ground or a good process that was bettering the case could be neglected if an auditor could not PREDICT from indicators how it was going before it was gone. In supervising a number of sections or departments, it would work this way: The person in charge does not examine every action or decision on the lines. If all despatches of all the activities went through his or her one pair of hands the volume would be too great and would jam. The executive's "plate" would be too full and this would halt any expansion of the activities as the executive would feel overworked, yet in actual fact would be getting nothing much done. The flows which needed watching would be buried in a huge volume of flows that did not need watching. Instead, the principle of flows tells us that the executive should have statistical INDICATORS such as OIC charts on every part of the activity each week and should act only on the basis of the charts' behaviors. If a chart went down the Executive would not wait for that area to collapse before inspecting it. At a dip point the executive should go over all the plans and traffic and despatches of the area dipping down and unearth the real reason why it did dip. If the matter needs minor remedy, it should be corrected. If then the graph still dipped down, the executive would not only be advised of it by the OIC Indicators but would know, having inspected earlier, what had to be done on a more drastic scale to get the graph going up again. The OIC system must be used and all data plotted and circulated to the Executives in an org before this system will work. If the OIC system is put into effect fully the executive can then (and only then) let go the comm lines and let the traffic flow. 78 He then only needs to: I Keep alert for and correct Dev-T (off-line, off-policy, off-origin and noncompliance); 2. Keep an eye on the weekly OIC charts; 3. Find from OIC the upward trends and inspect and find out what's working so well it can be reported; 4. Be alert to any down dip and inspect the activity itself and correct the matter; and 5. Spend most of his time getting his own job done (since executives do have jobs besides supervision). The one thing he mustn't do is "get reasonable" about dips or zooms and not act to really check the decline or to reinforce the rise: (a) Thinking one does know when he has not gotten it inspected closely; (b) Not believing the graph and Indicators; and (c) Not acting, are the fatal errors. Doing I to 5 tells us who's an executive and doing (a), (b) and (c) tells us who shouldn't be an executive. If this system is in effect the org can't help but boom. We will call this the FAST FLOW SYSTEM OF MANAGEMENT. It is a very precise art. It's like auditing. One predicts the slumps and reinforces the tendency to boom. It can't miss. If it's done completely. LRH:ml.rd L. RON HUBBARD Copyright(c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED [LRH NOTE: Study this. Shows why of OIC HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 FEBRUARY 1968 Remimeo ORGANIZATION - THE FLAW I looked for a long time for any flaw in the idea of organization. It does have a flaw. The basic flaw in organization is INSPECTION BEFORE THE FACT. That means inspection before anything bad has happened. Violations are so harmful they destroyed every great civilization -the Roman, the British, the lot. For every flow is slowed or stopped. The prosperity of any organization is directly proportional to the speed of its particles-goods, people, papers. World trade, world shipping, world prosperity is dying only because of the cumulative effect of inspection before the fact. Passports, customs, safety regulations, general government interference before anything bad has occurred add up to a SUPPRESSIVE SOCIETY and therefore, soon enough, a dead one. Penalty after the fact has occurred disciplines the criminals and does not pull down the majority to criminal level. Scientology organizations must never lose sight of the reason organizations have decayed. LRH:adv.rd Copyright (c) 1968 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED 79 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Gen Non Remimeo HCO POLICY LETTER OF 4 MAY 1965 HATS: Tech See (c) of P (c) of T Staff Auditors RELEASE AWARD Qual Sec Dir Exam SAINT HILL Dir Rev CC Officer Dir Certs Where a Staff Auditor in Review or Sthil HGC brings a pc to Release, the following procedure and routing must be followed: The Staff Auditor brings the folder and pc to the (c) of P or, if in Review the Case Cracking Section Officer. The (c) of P or CC Officer verifies from the folder and Staff Auditor that the processes ordered have produced the exact result required of them. The (c) of P or CC Officer sends the folder to the safeguarded and locked Case Files in Archives and a chit to the Tech See who passes it to the Qual Sec. A copy of the chit, stating that the pc has been brought to a state of Release and that the processes used have been precisely applied and produced the exact required result, is given the pc. The pc presents the chit to Examinations. Examinations looks at the pc and unless bad indicators are plainly in view, passes the pc on to Certifications. If the pc looks or sounds bad, Examinations diverts the pc to Review and calls the Tech Sec and Qual Sec on an urgent basis so that the matter can be taken up and sends the attestation to Ethics. If the pc's good indicators are obvious Examinations does not do more than log the pc's passage, and initials the pc's chit and directs the pc to Certifications. (See HCO Pol Ltr Fast Flow System of Management.) DECISIONS The Staff Auditor's termination of auditing depends entirely on the attainment of the exact phenomena required of the final process. When this is achieved, the session is terminated and the pc is routed as above. Meter phenomena will be there but is not required in the decision. (c) of P or CC Officer: The (c) of P's or CC Officer's decision is based on examination of the Auditor's reports and any personal comment by the Staff Auditor. If these show the processes produced the exact required reaction, the pc is given a chit and sent to Examinations. If not as expected, the whole matter is reported to the executive's division secretary and Ethics is sent for urgently as there is a lie or alter-is somewhere: (the processes are that exact). Examinations: Does pc have good indicators in a casual inspection, and does pc have a chit. If yes, pc goes to Certification. If no, pc goes to Review and Tech and Qual Sees are given a report and Ethics is sent for as there is a false attestation. Certification: Does pc have a chit signed by the (c) of P or CC Officer and initialled by Examinations. If yes, Certifications issues the award. If no, the matter is referred to the Qual See and Ethics is called. CERTIFICATIONS On the pc's arrival in Certifications, Certifications (a) Receives chit signed by (c) of P or CC Officer and verifies that it is initialled by Examinations and that this is the pc's right name (identification can be required). (b) Enters the pc's name and address and the date in the Release Book and initials it. 80 (c) Gives the pc a copy of HCO Info Letter of 4 May 1965. (c) Makes out an Invoice for a Release pin, no charge. (e) Issues the pc a Scientology Release pin. (f) Initials and files the chit. (g) Sends a copy of the Invoice to the Auditor. (h) Sends a copy of the Invoice to the Qual See who puts it in weekly report forwards to Inspection and Reports for OIC at the weekly reporting time. This ends the matter for the org. Grade certs and all other certs and awards are handled on more or less the same routing where awarded in an org, but most are of course based on a thorough Examination by Examinations. The above fast flow method for Release, recording and awarding is possible mainly because of the character of the processes which make the good indicators or the bad indicators completely unmistakable. Further, the number of Releases (Keyed out Clears of yesteryear) now being made in the Saint Hill HGC and Case Cracking Section are becoming too numerous to admit of a slower procedure of award. L. RON HUBBARD LRH:mh.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED [Cancelled by HCO Policy Letter of 23 May 1970 in this section.] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 JULY 1965 [Excerpt] Gen Non Remimeo Tech Div Qual Div QUAL GOOFS The Examiner in Dept of Examinations can goof on examining pcs, sent for declare release by not abiding by policy of his role in this. The Examiner just looks at the pc He does not examine the folder or put & on a meter. That's all been done. He just looks at the pc Pc seems bright, then he passes; pc gloomy, he sends to Review. The point is contained in the Fast Flow System. You don't check lines until there's something wrong with them. You don't try to find things wrong as the first action. The Examiner must have a reality on other hats and not try to wear them all. An Examiner can ARC Break a new release or rehabilitated release all to pieces before the person is so declared, by being nosey and suspicious. The pc is enroute to Certs and Awards. The Examiner stop is just a glance for a Release of any kind. It operates like a refusal to ack if the Examiner goes nosey at this point. LRH:ml.rd Copyright (c) 1965 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED [A complete copy of this Policy Letter appears on page 142.1 81 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 JULY 1966 Remimeo TECH vs QUAL The general rule is laid down that, except for Declaration of Grade, Certificate or Class, Tech shall attempt to handle all it can on all cases and students and only when Tech personnel consider it hopeless (or the student or pc is ready for Declare, Cert or Grade) shall the student or pc be sent to Qual. "Review flat" is not now to be considered mandatory. The pc previously has been sent to the (c) of P and then to Qual to verify that a flat point has been reached. This routing is ended. If the auditor or Case Supervisor, either one, wants a check for the flatness of a process, only then is the pc sent to the (c) of P (not to Qual also). If the flatness indicates a grade has been attained the usual action is just send from auditor to examiner in Qual. To routinely and always send a pc for a flatness of process check is actually a violation of the Fast Flow Management System. It checks things which may be all right. Review, when it finds a rehab incomplete, should quickly route the pc back to Tech. As a general rule, only when Tech is utterly at a loss does Review take over and audit the pc. The Case Supervisor should keep and post HGC auditor "statistics" announcing goofs and wins. The Case Supervisor must require a retrain of an HGC auditor whenever a pc winds up being audited in Review. I always send the auditor to Interne Training for retrain whenever I have to send a pc to Review. Processing today is very simple but very exact, The data is all there. That's the only data. Don't add any. Just do what the HCOBs say. There are no exceptional cases. HGC auditors who over-run just don't know what a free needle is. They should ask a Clear to hold the cans so they can see one. When you check for flatness on a process gone to free needle you may overrun it. For the auditor, the (c) of P and the Examiner and Review to check, each one, for flatness, will goof up a flat point every time. For the Case Supervisor to neglect ordering retraining of his auditors when he finds pcs not doing well is a gave omission. For Tech not to carry on trying and limply turn all bits and pieces over to Qual is to train Tech into weakness. Two rules: In Tech, when all else fails, then hand it over to Review. In any difficulty, when all else fails, do what Ron says. L. RON HUBBARD LRH:lb-r.eden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 82 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 AUGUST 1966 Gen No Non-Remimeo Full Dist SH Only Applies to SH Only DECLARE, MULTIPLE At Saint Hill HGC only, where rehabilitation is the main action below Grade V, the principle of multiple declare will be adopted for all grades below V whether released or rehabilitated. This means that a pc may be run by an HGC auditor, with the supervision of the Case Supervisor and Director of Processing, up to and including Grade IV without sending the pc to Qual for declare. When the HGC pc has attained Grade IV, the pc is then routed to the Qual Examiner who passes (or flunks the pc) for Grades 0 to IV. Certs and Awards will print and issue a combination 0-IV Release Certificate and issue that when the pc arrives at Certs and Awards for multiple declare. The pc may be given a slip by the auditor denoting the attainment of each lower grade or rehab of it, not as a cert but as an acknowledgement. The pc can then turn this into the Examiner when up for multiple declare. Those pcs, who are audited for just one grade at a time (such as staff pcs or student pcs) are declared for each grade in the usual fashion as they are not receiving continuous auditing. When a multiple declare has been awarded the pc is then, if so signed up, taken through the Power Processes and is declared at Grade V. Grade VA is also separately declared. Pcs who cannot be straightened out by Tech are of course sent to Qual as usual. No cross checking is done on the pc by the (c) of P or Qual for these lower grades as they are each one attained. This is up to the auditor. Lines remain otherwise unchanged. In a 25 hour auditing week, an HGC SH auditor is expected to get a minimum of 8 completions. L. RON HUBBARD LRH:pq.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED [Cancelled by HCO P/L 10 May 1970, Urgent-Important-Single Declare, page 98.] 83 NOT HCO POLICY LETTER CORRECT COLOUR FLASH BLUE ON WHITE EXECUTIVE DIRECTIVE ED 805 INT 11 January 1968 (Originally issued as Flag Order 340) SPEED OF SERVICE In the matter of courses and students SPEED of service is of vital importance. The prosperity of a business is directly proportional to the speed of flow of its particles (despatches, cables, goods, messengers, students, customers, agents, etc). To prosper, service must be as close to instant as possible. Anything which stops or delays the flows of a business or delays or puts a customer or product on WAIT is an enemy of that business. Good management carefully isolates all stops on its flow lines and eradicates them to increase speed of flows. . Speed of service is of comparable magnitude to quality of service and where exaggerated ideas of quality exist they must become secondary to speed. Only then can a business prosper. [seal] , "", 0 L . 0 0 L. RON HUBBARD Founder 8 ............. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 FEBRUARY 1968 Remimeo ETHICS FAST FLOW AND ETHICS It is an actual fact by actual test that SOFT ETHICS IN COMBINATION WITH FAST FLOW GRADE AND CLASS ATTESTATION WILL COLLAPSE AN ORG. If false attestations are not met with savage ethics actions an area becomes filled up with people who have the overt of false attestation and whose natter kills sign ups. It is sometimes easier for a pc to falsely attest than to face his own bank. To escape, he falsely attests. If ethics action for such false attestation is soft, it encourages him to falsely attest as there is no real penalty. Where ethics action is savage, it is easier for him to face his bank and so he actually makes it. Only about 4 or 5% will falsely attest in the face of heavy ethics. This is no reason to hold up 95 or 96 people every hundred. Savage ethics such as a Condition of Liability enforced prevents the number from getting any larger than 4 or 5%. So don't go soft on ethics penalty for false attestations. LRH:adv.jp.cden.rd Copyright(c) 1968 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED 84 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 FEBRUARY 1968 Gen Non-Remimeo SHSBC Students SH Tech & Qual Staff SH Foundation FAST FLOW FOR SHSBC STUDENTS' PRECLEARS Amends HCO Pol. Letter 30 Dec. 1966 1. The supreme policy being: RAPIDITY OF PARTICLE. FLOW ALONE DETERMINES POWER, it is imperative that the preclear, once the completion is reached, immediately continues the routing on lines and finishes the cycle he is on. 2. Therefore, any stops put forward by the insistence that a SHSBC Student's preclear should wait until the evening or even the week-end for the Declaration of his grade or grades on foundation lines, instead of day lines is a violation of the Fast Flow System and constitutes use of policy to stop a flow. 3. Therefore in future preclears are to be put on lines for declaration of a grade or grades without any delay on lines whatsoever. Blanka Annakin - Public Exec See SH Edie Hoyseth - Qual See SH Bene Neal - HCO Area See SH Monica Quirino - HCO Exec See SH Herbie Parkhouse - Org Exec See SH Ken Urquhart - LRH Comm SH Anne Tampion - D/HCO Exec See WW Allan Ferguson - Org Exec See WW Tony Dunleavy - Public Exec See WW Ken Delderfield - LRH Comm WW Joan McNocher - Dep Guardian WW LRH:jc.rd Mary Sue Hubbard - The Guardian WW Copyright 1968 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I I MARCH 1968 Remimeo FALSE ATTESTATION For persons who have been found guilty at any time of a FALSE ATTESTATION - thereafter an attestation will never be accepted by anyone. There will only be an examination. L. RON HUBBARD LRH:jc.kd Founder Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 85 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 MARCH 1968 (Re-issued 8 May 1968) Remimeo POLICIES GOVERNING THE QUALIFICATIONS DIVISION FAST FLOW QUAL SEC - ORDERS 1. Get the Org Board changed immediately to read: Dept 13 C &A Dept 14 Review Dept 15 Exams Just change the depts, not the awareness levels. 2. If not available in the office, get within two (2) hours: a. for Exams: (1) one card file-metal preferably (2) 1000 cards for it-3" x 5" approx. b. for C & A: (1) 1 legal size file cabinet (2) 500 legal size folders (3) Hedger or log book c. for Qual: (1) get a stencil made immediately of each of the attached routing forms and have 100 run off each. 3. You no longer have an I & I Officer-re-assign to auditing if trained or to cover or help another Qual post. 4. Stars: Dept 13 C & A - awards given. Dept 14 Review - cash collected, and No. of completions. Dept 15 Exams - No. persons put back on lines. 5. Staff policy checkouts are done by attestation. Specific orders given to get star rate checkouts are done by Cramming Officer. A specific staff training schedule should be set up to train staff evenings. This to cover Staff Status check sheets and Org Exec Course. Out tech auditors get corrected in Cramming. 6. No staff training or staff review officer: troublesome staff go to Ethics. After their Ethics is in, stats up, then if they still need it they get a review at own expense. No disagreement checks. Instead get Ethics. Anyone sent for a disagreement check for natter, etc gets Ethics. If no trouble but wants a disagreement check, he gets a green form and disagreement process if necessary. No one tells Qual what to do and an Org is not a Clinic for staff members. 7. See the attached hats, forms, and outlines of Qual. 8. See that Academy gives R factor sheets to Students (will be published soon). 9. Make it go right. QUAL DIV AO Fast Flow is obtained by removing all unnecessary actions. For example, a routing form has a section for accounts on it, to pay for Review. However, pc paid for an hour in advance and didn't go over the hour-cross out the 86 accounts section and send him to the next point. Example: a guy comes from accounts going to C & A-the form has I & I on it-this is unnecessary, cross it out. He goes straight to C & A. So you have to evaluate whether or not the step is necessary to the action at hand. Qual never has a line up of PCs. You audit them fast. You may have to grab your C & A and send him to audit-the Qual See then covers his post. You may have to grab other staff. You may have to audit all night. Regardless, you keep the flow going. IF you are absolutely overwhelmed with PCs, and all available Auditors are auditing, send those waiting off to play in the grass, eat, see a movie, anything, but don't just keep them sitting there. May be Distribution has some mail to go out, etc. If you're sure it'll be a short wait, keep one or two nearby. Bodies sitting around are just solidifying beings. Don't let it happen. But don't misfigure and send them all out of reach so none can be gotten when you have an auditor free. You also push preference. All PCs pay for Qual in Advance if possible at all. Deposit fifty pounds at accounts toward Reviews. Pay for an hour at least. Pay for a day's Cramming in advance. And you don't accept this: Joe is nattery on his post and has disagreements, give him a disagreements check. Send this boy to Ethics. After he's been behaving and doing well he can have a Review if it's still necessary. Don't validate this jazz. Beat him on the head instead. And you never accept orders from anyone else-not in Qual. Bill needs an S & D-well all you know is someone thinks he needs an S & D-you do your Green Form with a yawn and find out what's really going on. QUAL SEC HAT 1. Purpose is to co-ordinate your three departments, remove all inspections before the fact, keep the flow up, and maintain Qual as the corrector of flat ball bearings. 2. If your Rev Dept runs out of auditors you can send your Dept heads to audit and you cover their post. 1 3. Your Dir Rev can call other Staff to help audit-like idle HGC auditors, etc. See FO 340 "Speed of Service". 4. Your stat is cash collected and No. of completions (Le. Rev & Cramming), 5. You assign department conditions quickly by stats. 6. You know the functions and purposes of every hat under you. 7. Attached are the hats of your 3 depts, your new routing forms, and a write up on Qual in general. 8. Routing forms-the terminal sending tells the router where to go with it. 9. Do a folder inspection each day and get your auditors' tech corrected all the time in Cramming-you instantly assign conditions for out tech. 10. See that memberships are removed from Qual-it is not correction -it is a dissem function. N.B. If Qual's stat going way up and Tech's is going down, evaluation and invalidation is likely occurring at C & A and Qual is not putting tech in and may well be getting up stats by having to do each Rev PC 2 or 3 times instead of handling him correctly the first time. DEPT 13 C & A HAT Handles all completions, gives certs, sells bracelets. Stat - awards given. 87 1. Keeps a log of all people who come through, recording date, what they completed, who attested that they completed. Log: DATE NAME AWARD ATTESTED 6 Jan 68 Joe Jones end Rev B. Bates & J.J. 6 Jan 68 John Johns Grd. 0 B. Bates & J.J. 6 Jan 68 Bill Bomes HCOB 2 Jan 67 B.B. 6 Jan 68 Mary Jab HRS theory D. Domb & M.J. Keeps PCs and students in same log. Clears in another log. OT grades in separate logs. 2. Receives a person : patter: a. Sends accounts invoice to Rev (if Rev PC or Cramm student). b. Gets attestation in duplicate. C. Files one copy in C & A fide. (c) Staples a copy on the form-behind it-the routing form. e. Fills in the log book with date, NAME AS THEY WANT IT ON THEIR CERT and who attested. f. Issues Cert as fast as possible. (1) Follows usual lines to get cert signed and issued-all attestations are accepted by HCO etc-no further inspection. (2) Only issues Cert if accounts Paid on the action. 3. Sends the person on to the Dir of Success or wherever indicated on the form. 4. The PC or student signs an attestation slip that he has completed, or can apply the data or has attained the grade. All attestations must be action attestations. Never one like "I've read the data and know it". Only, "I can apply (c) & A data to a PC", is acceptable for an attestation. 5. When the attestation is signed C & A files a copy in the person's file and staples a copy to the routing form. 6. C & A invoices that he has attested and staples a copy to the routing form. The attestation is written on the invoice by the Dir C & A (that's what 4 and 5 above are about). You don't have separate people doing this-no I & I etc-if it takes a long time someone has added something. If the routing form has an actual attestation on it-have him sign it-in this case you note on a chit that it's been signed, pc or student's name, what it was for, and the BR number. Then file the chit in his file. e.g. Jones, Bill 25/1/68 signed BR 36 for HCA Cert Course Joe Baines C&A Naturally if you have made up attestation forms, you would not do an invoice. You can use 2 pieces of paper and a carbon instead of invoice. One invoice goes to C & A file (5 above), and one is stapled to the back of the routing form -no more folders full of loose invoices-and make sure accounts staples invoices to forms where form says to. No paperclips. 7. C & A keeps a carbon and a piece of paper behind the log page-end of day it is sent to Exams. 8. This system obviously does away with ALL examinations-only attestations are used. 9. If the PC is not sure of the grade, GIs in, feels it's something, send him to the Examiner for a Minus Scale assessment and/or to find out if it's some other grade (HCO B 27 Sept 1965). 88 If it's not that, Exams sends to Review for correction. If Review finds tech goofs the auditor will then get assigned a Condition depending on the severity of the goof. If it is a minus scale or another grade, Exams returns to C & A to so attest and then back to the HGC. 10. Students bring their PCs in to C & A at the end of each release for attestation. 11. File all chits right away. Never leave until end of day. Your filing cabinet and stack of new folders is to be placed at your elbow where you can just reach over and file immediately. Always complete cycles of action. DEPT 14 - REVIEW - CORRECTS PEOPLE Stat - cash collected. 1. Receives PC and does standard Green Form-picks up each thing as it reads. 2. Ethics says do an S & D-Rev does a Green Form and finds it's a missed w/h-no S & (c) done. NO ONE TELLS QUAL WHAT TO DO-HCO says do a see check, Qual does a Green Form. Get the idea-NO ONE TELLS QUAL WHAT TO DO! NO ONE!! EVER! EVER!! EVER!!! 3. Review then sends him on when done. 4. If the guy has been sent to Review by Exams, is in Liability for False Attestation, Review's standard action is-Green Form, List-7, S & (c) type "W", "S", S & (c) Type "U", Rem A, Rem B-in that order. He gets them all-EVERY TIME-NO EXCEPTIONS. If he gets a FN on one S & (c) though, cease doing S & Ds. Then he goes to Accounts, pays for that and goes to Cramming where he gets-all the EM Drills star rate checked out, the Comm Course drills star rated, DMSMH & The Dian Course HCOB star rated, the CC materials star rated, and anything else Cramm cares to add (this is for a CC student-you'd change the CC material for someone else and perhaps the L-7); never change the order. The S & Ds in this case are done at regular Review rates. To Ethics after the S & Ds to disconnect naturally (unless ended on a FN and he's not been declared PTS). See the long routing form for the section where a guy comes out of Review headed for Ethics-in this case though, C & A would do all steps. 5. Such a person came from Exams where his folder was gone over, his out tech chitted, and where he was sent to Ethics, then Rev. Ethics has him for 5 mins and that is ALL-no long lines outside Ethics either. Before he gets to Review his Ethics Order should be coming off the presses-it must be fast-a week old Ethics order, even one a couple hours old, may be too late-he could be up scale a few conditions by then. Speed is what counts. One student here went from Liability to Clear in about 48 hours. 6. Cramming: a. is TOUGH, b. is the only place in the OR G where star rate check outs are done, C. if Ethics has someone confused about Conditions, he goes to Cramming (by the way, Ethics should have a stack of Conditions policies to hand people), (c) staff gets Crammed at staff rates if they need it. No special sections for staff. N.B. on S & Lis: If Qual finds he needs S & (c) just use the provision in the Rev Routing Form. If ends on FN no need to see Ethics. If item found send to Ethics for disconnection. However, if Ethics sent him for S & (c) and Qual found he did need one and so gave one, he goes back to Ethics whether ended with FN or an item so that PTS order can be cancelled. 7. Dir Rev constantly checks Rev folders for out tech-daily-and sees that it gets corrected immediately in Cramming. 89 DEPT 15 EXAMS Handles those who have goofed. Stat - No. people put back on lines. I - He's like a second Ethics Officer. You don't want to wind up in his hands. 2. He keeps a card file of names. The Reg sends him a list of names each day of everyone who signed up for something and what it was-the Reg does this simply by placing a carbon and a piece of paper behind the log page-end of day it's sent to Exams. 3. The daily list from C & A and from the Reg is recorded in the card file. E.g. of a card: Blow, Joe signed for: Grd 0 2 Jan '68 (done 5 Jan) Liability 3 Jan Rev (done 4 Jan) Grd 1 6 Jan (done 6 Jan) Follow this form exactly, anything completed goes in parenthesis. N.B. This PC you'll therefore note is not yet in Normal Operation and hasn't signed for Grd 2. 4. About 5 pm each day, Exams goes to Tech and goes through their files to find who hasn't sent in their auditing slips-doesn't apply to outer orgs. Each person he finds he sends a Summons to-failure to report to an examiner results in an assignment of the Condition of DOUBT. 5. When he appears the Examiner goes through his folder-out tech is chitted, the PC sent to Ethics right then, then to Accounts, then to Review-you do only ONE copy of the chit-it goes with the folder-you don't want CC and OT chits floating around and in comm baskets. You don't care how long Exams hangs the guy up in Review-Exams says he gets Level "0" star rated, that's it, he gets it. If he got to the Examiner, then that's it-he gets the works. 6. If business is slow, Exams starts picking up the PCs who checked the "POOR" box on their slips and sends them a Summons - doesn't apply to outer orgs. 7. Exams gleans its card file often, looking for who finished something and then didn't take the next step. Looking for who signed for, but never finished. These all get Summonses. Once in a blue moon Exams gets someone who is okay-Exams just lots them go-but this situation is rare. Supervisors send students to Exams who clean cleans on themselves, have lousy indicators, want Cramming, want a written exam to prove they know it (indicates uncertainty, so something is out). Supers watch for these things. As soon as a Condition formula has been applied and effected, the PC, student, or staff member applies for an upgrade to whomever assigned the condition. Naturally, if Review actions are incomplete, he couldn't be in Normal Operation as not all is corrected yet. Supers' guide is, is the student learning and becoming certain of his data, not his time on course-there no longer are any time limits for courses. Supers see these things. They do not inspect before the fact. They watch. indicators. If a student bogs down he goes to the Examiner who probably sends to Review and Cramming (probably needs Rem A & B, perhaps an S & (c) & Cramming). Super attests on check sheet that the check sheet is complete and up to date when the student gets it. 8. If Qual's stats are down, Exams isn't doing its job. 9. Exams is after the dirt. Who falsely attested? Who said he could do and then botched it up? Exams is an inspector AFTER the fact of something going wrong. Qual NEVER inspects before the fact of something going wrong. 90 Exams looks for the student who got his CC materials but who has yet to attest that he can apply them-send him a Summons-probably needs an S & (c) or Cramming or Rem A & B, or all of these. Exams sends to Review to determine for sure on the S & D-but this one is paid for, $100, even though done in Review. 10. Exams can issue a Summons to anyone found off the Road-like dead files. Qual's job is to get tech in fast-fast correction and thorough-and complete. 11. See the C & A hat re PCs who come to you for minus scales, etc. 12. PCs or students all confused about conditions-send to Cramming. 13. Get co-ordinated with the ARC Break Reg so that you aren't issuing summonses to those people. However, if she gets no response, she sends you the folder and you issue a Summons. Lt. Fred Payer FP:adv.je.rd Sea Org Copyright (c) 1968 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Cancelled by HCO P/L 13 December 1968, page 93; added to by HCO P/L 28 January 1969, page 94; and also cancelled by HCO P/L 23 May 1970, page 101. See also 6 April 1970 Issue II, page 96.1 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 MAY 1968 Remimeo (Additions to HCO Policy Letter of 14 March 1968 reissued 8 May 1968, "Policies Governing the Qualifications Division") Refer Page 87, point 4, Qual Sec Hat. As per ED 935 INT, the GDS Qual Stat is dual stat- . Gross Income of the Org divided by the number of persons on staff. 2. Cash collected by reason of the Division and No. of Completions. Refer Page 88, point 9, C & A Hat. HCO Bulletin 2nd January 1967 "Examiner's Safeguard" is to be used as well. This is in the case of pc not being sure of the grade, GIs in, feels it's something, send him to the Examiner for a Minus Scale Assessment and/or to find out if it's some other grade (HCO B 27th Sept 1965). HCO B "Examiner's Safeguard" should be brought to the attention of students on Level 0, HRS Checksheet. Note that S & Ds are now part of the Level IV HAA as per l4th Mar 68 HCO Pol Ltr. Refer Page 89, point 6, Dept Review. On LRH instructions the Staff Training Officer is to be reinstated immediately. Staff members required to attest on Policy should be required to demonstrate, not just attest. It is a must for people who have a history of false attestation. On the Interneship and SHSBC checkouts as per HCO Policy Ltr 4 Oct 67 "Theory Checkout Data" using twin system and clay table demonstrations on HCO Bulletins marked star rated is to be employed. Allan Ferguson Org Exec See WW Ken Delderfiald LRH Comm WW Joan McNocher Dep/Guardian WW LRH:js.rd Mary Sue Hubbard Copyright (c) 1968 The Guardian WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD [Cancelled by HCO P/L 23 May 1970, page 101.1 Founder 91 NOT HCO POLICY LETTER CORRECT COLOUR FLASH BLUE ON WHITE EXECUTIVE DIRECTIVE FROM L. RON HUBBARD LRH ED 29 WW 16 SH I EU I US I August 1968 CANCEL ATTESTATION ON UK AND US SHSBC AND REVERT TO EXAMINA TION. LIKEWISE ON ALL ACADEMY STUDENTS IN UK. GET IN TRS AND EXACT GRADE PROCESS. RETRAIN ALL WHO FLUB OR GET ETHICS RECORDS PRIOR TO THIS DATE. YOUR PROGRAM: GET AUDITORS GET RESULTS GET UP STATS. LOVE RON, [seal] ............. L. RON HUBBARD Founder (c) 01082R [Cancelled by LRH ED 82 INT and HCO P/L 3 September 1969, page 95.1 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 SEPTEMBER 1968 Remimeo REVIEW COMPLETE PC ATTESTATIONS The following sign is to be placed up in every auditing room and every Qual in the world IF YOU FEEL YOUR REVIEW IS COMPLETE YOU MAY GO TO CERTS & AWARDS AND ATTEST THAT IT IS AND ATTAIN AUTHORITY TO GO BACK ON COURSE OR TO THE HGC. It is illegal for an auditor to tell a PC to attest. It comes under the heading of evaluation. L. RON HUBBARD Founder LRH:mps.ei.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 92 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 DECEMBER 1968 Remimeo CANCELLATION HCO Policy Letter of 14 March 1968, Policies Governing the Qualifications Division is hereby cancelled as it violates the purpose of the Qualifications Division which is: TO ENSURE THE RESULTS OF SCIENTOLOGY, CORRECT THEM WHEN NECESSARY AND ATTEST TO THEM WHEN ATTAINED. Qual is to revert to its original org board formation prior to the issuance of the above Policy Letter, in other words: Dept 13 Exams - contains I & I Officer Dept 14 Review - includes Staff Review Officer and Staff Training Officer Dept 15 Certs & Awards - contains memberships. All routing forms are to be changed as necessary. Philip Quirino Tech & Qual Aide LRH:PQ:Idm.ei.rd for Copyright (c) 1968 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED [Cancelled by HCO Policy Letter of 23 may 1970 in this section.] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 JANUARY 1969 Remimeo PC ATTESTATIONS (Covers pcs and pre-OTs) Although the right of a preclear to attest completion may not be denied him, it is still ultimately the Case Supervisor who says whether or not the case is complete. This appertains QUAL DIV pcs and pre-OTs. It was found conclusively that no matter how good and radiant and great the pc feels, and how fantastic the indicators are even at the examiner's desk, the pc will come to grief when out tech has occurred. A large number of pcs and pre-OTs attested complete whilst the Case Supervisor detected out tech in their sessioning. As they had been audited by Class VIIIs with excellent TRs, good indicators and meter phenomena were in, and remained in, on some cases for several days even, but sooner or later the case was found in Ethics or medical or post trouble, or a combination of all of these. So let him attest complete all he wants, but the CIS decides, And this is done solely on what he sees in the folder. NOTHING ELSE unless he requires additional data for which lines exist. Tech is far too deadly in its accuracy to let any pc out of Qual whilst knowing there is out tech on the case. This is not invalidation of pcs, as releasing them from Qual with technical outness constitutes the validation of a lie. Auditing is too precise and accepts only the STANDARD in application and result. Lt. O.J. Roos LRH:OJR:Idm.ei.rd Flag C/S Copyright (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 93 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 JANUARY 1969 Remimeo Addition to HCO Policy Letter of 14 March, 1968 POLICIES GOVERNING THE QUALIFICATIONS DIVISION-FAST FLOW As attestation is now back in, Students are not required to be checked out by another person on star-rated materials. They do however, have to attest that they know these materials in every detail. It is safe however to get someone to work with you on it to be sure you do know it. The following statement is to be added to the forms that are already filled out at each level: "I also attest that I have studied all the star-rated materials for this level and I know them in every detail." This does not apply to Class VIII materials or Power Processes. Irene Dunleavy LRH:ID:sdp.ei.cden CS-5 Copyright (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Cancelled by HCO P/Ls 22 July 1969, Past Flow Training, below, 23 May 1970, Cancellation of Policies Governing the Qualifications Division-Fast Flow, page 101, and 29 July 1972 Issue II, Fast Flow in Training, in the 1972 Year Book.] HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 JULY 1969 (Cancels HCO POLICY LETTER OF 28 JAN 1969) Remimeo FAST FLOW TRAINING Although Academy and Briefing Courses are taught on a fast flow basis with no examinations, students must apply HCO P/L 26 Aug 65, "SCIENTOLOGY TRAINING TWIN CHECKOUTS" on all star-rated materials of their level. W/O Ira Chaleff LRH:IC:nt.ei.cden.rd Chief Officer AO INT Copyright (~) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Cancelled by HCO P/L 29 July 1972 Issue II, Past Flow in Training, in the 1972 Year Book.] 94 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 SEPTEMBER 1969 Remimeo (LRH ED 82 INT - 20 January 1969 Qual Sec Hat Issued as a Policy Letter) Tech Sec Hat Dept 10, 11, 12, 13, 14, 15 Hats C/S Hats ATTESTATION REINSTATED ATTESTATION OF ALL CLASSES (EXCEPT VIII) AND GRADES IS REESTABLISHED. ED 29WW 16SH 1EU 1US which cancelled attestation on SHSBC and any ED cancelling attestation is revoked. HCO Pol Ltr 14 March 68 FAST FLOW and HCO Pol Ltr 29 Mar 65, Issue II, HCO Pol Ltrs 6 Feb 68 and 7 Feb 68 and HCO Pol Ltr 24 Feb 68 are returned to force in all courses, Academies, and SHSBC (but not Class VIII). A programme which placed Class VIIIs in every org to safeguard tech has now been completed and Class VIlIs are graduating regularly from Advanced Orgs. This will keep tech in and effective. A few auditing errors which came out of FAST FLOW made it necessary to safeguard tech application. This has now been done fully and completely. FAST FLOW means the student attests his theory or practical class when he believes he has covered the materials and can do it. There is no. examination. The student's own attestation is accepted and he is certified. If he has made a false attestation it shows up in his auditing. However, he will not now be ordered to retrain if he errs in his auditing. He will be fined as an Ethics matter. The fine will be proportionate to the cost of the auditing done incorrectly. This is effective at once. HCO Pol Ltr 14 Mar 68 must be gotten in in Qual Divisions over the world. With SO VIIIs on the job over the world tech will be safeguarded. With the Class VIII Course now being given in Advanced Orgs, any defects can be remedied. Only about 8% of those trained made it slow for the 92%. Thus the speed of training is now fully up to the student. It has also been found that examinations serve as invalidation and that only invalidation knocks an auditor off his stride. I am sorry for any inconvenience or slow this temporary suspension of Fast Flow may have brought about. The first release of the new non-examination system was a test. It was withdrawn and any holes in it patched up. Fast Flow on training as well as auditing is now fully and permanently released. It was not suspended on grades or auditing. It is now restored to training. Class VIII was a great break through in auditing. It pushed results to 100%. With Class VIIIs around the simplicity and directness of auditing is in full view and results will be higher than ever before. Note: This does not alter HCO Pol Ltr 5 May 1969, Issue II, Dianetic Course Examinations. Re-issue from LRH ED 82 INT Proposed by Leif Windle, D/Policy Safeguard Chief WW and Zena Herring, Policy Safeguard Chief AF Approved by Kevin Kember, A/Policy Safeguard Chief WW for Jane Kember, The Guardian WW for LRH:LW:ZH:ei.rd L. RON HUBBARD Copyright (c) 1969 Founder by L. Ron Hubbard ALL RIGHTS RESERVED 95 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 6 APRIL 1970 Issue II Remimeo (Replaces Grade Attestation forms OES of HCO P/L 14 March 1968 "Policies Qual Sec C&A Governing the Qualifications Division") SCIENTOLOGY RELEASE ATTESTATION FORM The following is the form to be used for attestation to Scientology Grades of Release; single and triple. Use the form per HCO P/L 14 March 1968 "Policies Governing the Qualifications Division". This form should be printed and used as one form kept in the preclear's folder (a copy goes to CF). If the pc is not attesting to all single or triple grades, have him initial the ones that apply and sign the final statement. ATTESTATION OF RELEASE 1, , do hereby attest with my initials and signature below, that I am satisfied that I have achieved release on the following grades. I further understand that it is a violation of the ethical codes of Scientology to falsely attest, or falsely fail to attest, to any state achieved. SINGLE GRADES Initial & Date GRADE 0, COMMUNICATION: I have achieved in auditing the ability to communicate freely to anyone on any subject. GRADE 1, PROBLEMS: Through processing I have made to vanish current problems in life, and have the ability to recognize the source of problems and make them vanish. GRADE II, RELIEF: Through processing I have attained relief from feelings of guilt or regret about past actions of mine, and do not feel I must keep secret anything that has happened. GRADE 111, FREEDOM: I have discovered through auditing the source of past upsets and now understand and feel free of such upsets. GRADE IV, ABILITY: I have discovered in auditing, and been released from, fixed and destructive patterns of action of mine. I now feel free to do new things. TRIPLE GRADES STRAIGHTWIRE: I have achieved in auditing a new understanding of and confidence about, recalling things. SECONDARIES: Through auditing, I have re-experienced and been relieved of, incidents from the past containing loss and painful emotion. ENGRAMS: Through auditing, I have re-experienced and been relieved of, incidents from the past containing physical pain and unconsciousness. 96 GRADE 0, COMMUNICATION: I have achieved in auditing the ability to communicate freely to anyone on any subject, and can accept others communicating on any subject. GRADE 1, PROBLEMS: I have made to vanish current problems in life and with others through processing, and now feel confident about handling problems in general. GRADE 11, RELIEF: Through processing, I have attained relief from feelings of guilt or regret about past actions of mine, and do not feel that I must keep secret anything that has happened. I have discovered people are responsible for the condition they are in. GRADE 111, FREEDOM: I have discovered through auditing the source of past upsets with myself and others, and now understand and feel free of all such upsets. GRADE IV, ABILITY: I have discovered in auditing, and been released from, fixed and destructive patterns of action of mine and others. I now feel free to do new things. Having completed the Grades of Release initialed above, I hereby state unreservedly and without influence or duress that I have achieved the gains and spiritual betterment I expected from Dianetics and Scientology pastoral counselling. As a testimony of satisfaction, I waive any future claim for refund of offerings made for such services. Preclear signature Date Witness, C & A Auditor's name Craig Beeney, D/G Tech US for Robert H. Thomas, D/G US for Jane Kember, Guardian WW for Mary Sue Hubbard, CS-G for L. RON HUBBARD Founder LRH:MSH:JK:RHT:CB:kjm.ei.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED (See reference to this Pol Ltr in LR14 ED 103 INT, 21 May 1970, Past Flow Grades Cancelled, page 99.] [Cancelled by HCO P/L 25 June 1970 (revised & reissued 17 July 1970), Expanded Lower GradesChart of Abilities Gained and Inabilities Lost, page 159.] 97 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 MAY 1970 Remimeo ALL TECH AND QUAL URGENT HATS IMPORTANT SINGLE DECLARE Multiple Declare Cancelled (This cancels HCO PL 6 Aug 1966, Declare, Multiple, which permitted a pc to be run from Grade 0 to IV and declare them all at once.) Policy: Only one grade of auditing may be declared or attested to at one time. Many pcs have been found not to have attained the End Phenomena of each lower grade as per both the 1966 and 1968 Classification Charts. Unless a pc directly attests the end phenomena to an Examiner the Grade cannot be awarded and the pc may not proceed. The examiner is permitted to ask the end phenomena question for that grade. If the pc cannot attest he has attained it, he must be returned to session to have the process completed, additional processes of that grade run. The Triple Grade and its havingness is run. There are many other processes for each grade which help attain that End Phenomena. The condition has arisen where the lower grades have become slighted in orgs and the pc is not being set up well for a stable gain. For instance Grade III can be repeated a dozen times. The CCHs and others listed on the "Process Taught" Training Column of the 1966 and 1968 Classifications Chart have become neglected YET ARE ALL VALID FOR THAT GRADE AND SHOULD ALL BE RUN, FOR A GRADE. The Abilities Attained Column, Processing section of the 1966 and 1968 Classification Chart give the question that must be answered positively before the pc is let have the Grade or to have further grades. The huge version of the Classification Chart should be republished in a huge format modified in text only as it extends upwards into OT grades. These Classification Charts, particularly the Column under Training "Processes Taught" and under Processing "Abilities Attained" are valid. "Processes Taught" should also appear as "Processes Used" under the Processing side. Other Class VI Processes may also be used to attain these abilities. IT IS POSSIBLE TO HAVE SEVERAL F/Ns PER GRADE. It is Policy NOT to downgrade Scientology lower grades just for the sake of speed and Admin flows. TRs (0 to 9) are curing some drug addicts. They belong before Dianetics. Probably the main trouble orgs have had recently has come from tossing aside all Lower Grades. Thus the route to Total Freedom became impeded. The Multiple Declare PL and any other advice from anyone permitting pcs to escape direct attestation of lower grades and Power are NOT VALID AND ARE CANCELLED. You will note that even the Multiple Declare PL (6 Aug 66) was SH Only and was intended only for rehabilitation of already run grades so Power could be run. DON'T DOWNGRADE LOWER GRADES. LRH:nt.rw.rd L. RON HUBBARD Copyright ~~- 1970 Founder bW by L. Ron Hubbard ALL RIGHTS RESERVED 98 NOT HCO POLICY LETTER CORRECT COLOUR FLASH BLUE ON WHITE EXECUTIVE DIRECTIVE FROM L. RON HUBBARD LRH ED 103 INT Date 21 May 1970 To: All staff OES Tech See Qual See All Org Auditors Class VIlls C/Ses From: Ron Subject: FAST FLOW GRADES CANCELLED Reference: HCO PL 10 May 70 A large number of HCO PLs and HCO Bs are being cancelled. The HGC has been permitted to slip into Qual. Lower grades have become unmocked with the result that lower grade results ARE NOT BEING ATTAINED. The effect is actually throwing away Scientology. These lower grades have MANY PROCESSES. EACH GRADE HAS MANY PROCESSES. If you wonder what happened to income, what happened to your field it is just this: The HGC slipped into Qual, people ceased to gain the Ability required of each lower grade, Scientology was no longer being delivered in full. Every process of the "trained in" Column of the 1968 Classification Chart IS USED. In particular, HCO Pol Ltr 14 March 1968 "Policies Governing the Qualifications Division. Fast Flow" is cancelled. The Qual Org Board reverts to HCO PL 2 Nov 67. Dept 13 is Examinations, Dept 14 is Review, Dept 15 is Certs and Awards. A pc completing ONE lower grade must go to the Examiner who asks him the question contained in HCO PL 6 April 1970 for each grade. This attest form itself is not valid. But the questions for the grade are taken from an old SH booklet on grades. This gives you a ready source for the Examiner's question. All three flows of a triple grade and its havingness can be run as THE LAST ACTION OF THE GRADE. It should only be done after the pc has had any other processes listed for that grade. C/S The C/S operates now in Div IV the Tech Div, Dept 12. Any EDs or PLs or HCO Bs requiring otherwise are being cancelled. HGC The HGC holds onto its pcs, setting up a case, correcting outnesses in auditing a process. "To Review" is a misused and abused term. An HGC auditor can certainly handle a chain that wasn't finished in last session. ONLY WHEN THE DIV IV C/S OR TECH SEC OR (c) OF P GIVES UP ON A CASE DOES IT GO TO REVIEW. REVIEW There is no C/S in Qual. A Review auditor looks over the folder and the case, finds out what hasn't been or needs handling and puts the case back together again. The Review auditor never does major actions. These are done in the HGC. Internes can be trained in Qual but they audit in the HGC. EXAMINER AND GRADE DECLARES The Examiner can put the pc on a meter, can give the pc the end phenomena of the grade he is there to declare in print or ask it and ask if he has attained it. IF THERE IS ANY DOUBT IN THE PC'S MIND OR IF THE METER IS POOR OR BAD INDICATORS ARE PRESENT the Examiner sends the pc back to the HGC! 99 The pc is usually accompanied to the Examiner by the Auditor and brings the pc's folder. The Examiner can look at the folder to see what was run and COMPARE it to THE 1968 CLASS CHART COLUMN "TRAINED IN". If the pc has had very little auditing on the grade (such as just a single flow of the grade process) the examiner would do well not to ask the pc anything but send the pc and auditor back to the HGC. Procedure would be (a) pc and his auditor go to Examiner; (b) Examiner looks at the folder to see if it is okay and enough auditing (the "Trained in" processes) done for the grade; (c) Examiner sends them back to HGC if he won't examine; or (c) puts pc on cans; (e) notes meter OK; (f) asks or shows the end question for the grade; (g) if pc says no it is back to the HGC, if pc says yes it's on to Certs and Awards. After every session there is also an examination as per current policy and the Exam report goes in the folder as has been done. It is the declare exam for a grade that has reverted to '66 exam procedure and which is given above. THE EXAMINER REFUSES TO EXAMINE ANY TWO OR MORE GRADES AT A TIME. POWER EACH POWER PROCESS IN V IS SEPARATELY EXAMINED. STUDENTS This doesn't change students but they still must attest. LEVELS NOT DESCRIBED Any level not described on the '68 Classification Chart still requires that the pc or Pre OT declare it and that all folders show he made it. CANCELLED PLs, ETC The full list of cancellations will be issued in PL form, HCO Bs, EDs and VIII materials are all being corrected. This will be issued shortly. It is a considerable emergency that this Ed be gotten into effect at once! SO Missions and other data sources show that when we ceased to require all grade processes be run and ceased to examine each grade for ability attained we threw away 90% of Scientology. I have been looking for a long time to find why Class IV orgs found so little to sell, so little to audit and why they were doing so badly. This is it. Scn orgs are service organisations. When they cease to give full service and full gains they have trouble. Therefore this Ed is being sent to you swiftly. Follow what I've given you. Pry Tech and Qual Divs apart with a crowbar. Begin to produce in your Production Division. PURPOSE OF QUAL HCO PL 9 Jul 65 "There's no reason to start running intensives in Qual". HCO PL 31 Jul 65 "Review must take over any non-optimum product". HCO PL 20 Nov 65 No. 77 "Quickly repairs any flat ball bearing". HCO PL I Feb 66 Dir Rev repair of goofs. . . In short we're back to original policy. The basic structure got varied and the subject got lost. That's the motto of this Ed. Good luck and high stats. -------------------------------------------------------------------- .. ...... . L. RON HUBBARD Founder *C ... .. 100 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex - HCO POLICY LETTER OF 23 MAY 1970 Remimeo CANCELLATION OF POLICIES GOVERNING THE QUALIFICATIONS DIVISION - FAST FLOW With reference to LRH ED 103 INT, 21 May, '70: FAST FLOW GRADES CANCELLED, the following HCO PLs are cancelled: 4 May 65 Release Award 14 Mar 68 Policies Governing the Qualifications Division-Fast Flow 14 Mar 68 Re-issued 8 May 68 Policies Governing the Qualifications Division -Fast Flow 15 May 68 Additions to HCO PL 14 Mar 68 13 Dec 68 Cancellation 28 Jan 69 Additions to HCO PL 14 Mar 68 James Fuller D/CS-5 for L. RON HUBBARD Founder LRH:JF:dz.ka.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED 101 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 OCTOBER 1967 Remimeo All Qual Hats All Tech Hats Org Exec Course THE LINES OF THE QUALIFICATIONS DIVISION THE INTERVIEW INVOICE SECTION This Section is handled by the Qualifications Interview-Invoice In-Charge. All bodies coming into the Qualifications Division are routed through this section, and in some cases bodies leaving the Qualifications Division are routed through this section. A body cannot arrive at any point in the Qualifications Division without first having been routed and invoiced to that point by the Qualifications Interview-Invoice InCharge. The Qualifications Interview-Invoice In-Charge interviews the student, preclear, or staff member in order. to decide what routing is necessary. The interview is extremely short and direct to the purpose of getting only sufficient information in order to make a decision concerning the proper routing. Once the proper routing is ascertained the student, preclear, or staff member is invoiced into the Qualifications Division by writing an invoice stating the date, time, and the Department and Section to be routed to, and getting the person to sign the invoice. Routing A. STUDENT ROUTINGS 1. A student applicant for certification A student applicant for certification is routed to the Certification Examiner in the student Examinations Section of the Department of Examinations. In order to be so routed the student must present to the Qualifications Interview-Invoice InCharge his completed check-sheets showing that all theory checkouts have been completed for the Level for which certification is being requested. 2. A student who failed certification A student who did not pass his certification E-Meter check is routed back to the Qualifications Interview-Invoice In-Charge by the Certification Examiner and is then routed by the Qualifications Interview-Invoice In-Charge by invoice and routing form to the Case Section of the Department of Review where a case review is given the student. When the review has been completed, the student is routed back to the Qualifications Interview-Invoice In-Charge. At this point, the Qualifications Interview-Invoice In-Charge routes the student to the Area Cashier Section of the Department of Income to pay for the auditing done and to report back to present the proper invoices of the Income Section and be invoiced out of the Qualifications Division. The final action is to route the student to the Ethics Section of the Department of Inspections and Reports. 3. A student applicant for classification A student applicant for classification is routed by invoice and routing form to the Classification Examiner in the student Examinations Section of the Department of Examinations. In order to be so routed the student must present completed practical checksheets and the auditing folder or folders of preclears he or she has audited for the Level at which classification is requested. 4. A student who failed classification A student who failed the classification examination is routed back to the Qualifications Interview-Invoice In-Charge by the Classification Examiner and is then routed by the Qualifications Interview-Invoice In-Charge by invoice and routing form 102 either to the Case Section of the Department of Review or to the Cramming Section of the Department of Review depending on whether the student is in need of a review or not. If the student is in need of review, the Qualifications Interview-Invoice III-Charge routes by invoice and routing form for an assist in the Case Section of the Department of Review. When the assist has been completed, the student is routed by the Case Officer back to the Qualifications Interview-Invoice In-Charge, who routes the student to the Area Cashier Section of the Department of Income to pay for the auditing done and to then report back to the Qualifications Interview-Invoice In-Charge to present the proper invoices of the Income Section in order to be invoiced out of the Department of Review Case Section and invoiced and routed to the Cramming Section. If the student does not need review, the student is invoiced into and routed to the Department of Review, Cramming Section. The student remains in the Cramming Section until such time as he can pass the classification examination. Although he may present himself several times for re-examination and is routed by the Qualifications Interview-Invoice InCharge to the Classification Examiner, the student is only out of the Cramming Section when the classification examination is passed. In such cases the student is invoiced into the student Examinations Section, but not invoiced out of the Cramming Section of the Department of Review. When the student passes his classification examination at last, he is routed to the Qualifications Interview-Invoice Section from which he is routed to the Area Cashier Section of the Department of Income to pay for the number of days spent in the Cramming Section and to then report back to the Qualifications Interview-Invoice In-Charge in order to present the proper invoices of the Income Section and to be invoiced out of the Qualifications Division. 5. A student with difficulties Any student with difficulties routed by the Technical Division to the Qualifications Division, such as a slow student (getting an insufficient number of passes per week), an assist or an ARC break, is routed by the Qualifications Interview-Invoice In-Charge by invoice and routing form to the Department of Review, Case Section. After the case review has been completed the student is routed back to the Qualifications Interview-Invoice In-Charge with the folder containing the reports of the auditing. The folder is investigated to see if it is necessary to send the student to Ethics. In any case the student is routed to the Area Cashier Section of the Department of Income to pay for the review. After paying for the review, the student is routed back by the Area Cashier Section to be invoiced out of the Qualifications Division by the Qualifications Interview-Invoice In-Charge upon the presentation of the proper invoices from the Area Cashier Section of the Department of Income. Now if any ethics action is necessary, the Qualifications Interview-Invoice In-Charge routes the student to the Ethics Section of the Department of Inspections and Reports. 6. A student applicant for gradation A student applicant for gradation is routed by invoice and routing form to the student Examinations Section in the Department of Examinations. B. HGC PRECLEAR ROUTINGS 1. -An HGC preclear for review An HGC preclear for review is either routed to the Qualifications Interview Invoice Section by the auditor or is routed there by the Case Supervisor via the HGC Administrator. There are certain symbols used by the Case Supervisor to indicate what action is necessary in the Case Section of the Department of Review. REY ' ? ' REY FL?' and ETH? are all invoiced and routed by routing form to the Case Section of the Department of Review, along with the preclear's folder. When the review auditing is completed the preclear is routed back to the Qualifications Interview-Invoice In-Charge to be routed to the Area Cashier Section of the Department of Income to handle the billing for the review auditing. The Area Cashier Section of the Department of Income routes the preclear back with the proper invoices to be invoiced out of the Qualifications Division by the Qualifications Interview-Invoice In-Charge and the HGC Administrator immediately notified that the review action on the preclear has been completed. 103 2. An HGC preclear for Release Declaration An HGC preclear routed to the Qualifications Interview Invoice In-Charge for Release Declaration is invoiced to and routed by routing form to HGC Pc Examiner in the Examinations Section of the Department of Examinations. If the HGC Pc Examiner sees that the preclear is not all right or the folder is a mess, the preclear is routed back to the Qualifications Interview-Invoice In-Charge for invoicing and routing to the Case Section in the Department of Review. When the review is completed, the preclear is routed back to the Qualifications Interview-Invoice Section, thence to the Area Cashier Section in the Department of Income, back to the Qualifications Interview-Invoice InCharge with the proper invoices to be invoiced out of the Qualifications Division either back to the HGC for further auditing or out through the Department of Certificates and Awards if released in Review. If the preclear was all right, he would be routed by invoice to the Department of Certificates and Awards for Grade Certificate or Declaration of Release. The symbol used for the grade or Release declaration routing by the Case Supervisor via the HGC Administrator is DECLARE? C. STAFF MEMBER R OUTINGS A staff member, if not an HGC preclear, is routed as follows: 1. A staff member for Staff Status examination A staff member for a Staff Status examination is routed to the Staff Training Unit in the staff section of the Department of Examinations via invoice and routing form. 2. A staff member for policy or bulletin checkout is routed via invoice to the Staff Training Unit in the staff section of the Department of Review. Routings Out of the Qualifications Division Staff, students, and preclears are routed out of the Qualifications Division via the Department of Certificates and Awards for the following: 1. Students passed for certification 2. Students passed for classification 3. Preclears passed for Declaration of Release 4. Staff members passed for Staff Status Ratings 5. Student preclears passed for Declaration of Release. All students and preclears are routed out of the Qualifications Division via the Department of Examinations, Qualifications Interview-Invoice Section for the following: 1. Students failed for certification after having been handled by review auditing in the Case Section of the Department of Review. 2. Students failed for classification after having been in cases of upset, handled by the Case Section for review and in all cases having been handled in the Cramming Section by passing the classification Examination. 3. Students with difficulties after having been handled by review in the Case Section. 4. HGC preclears sent to the Case Section of the Department of Review after having had their cases reviewed. 5. Student preclears sent to the Case Section of the Department of Review after having had their cases reviewed. In all of the five categories routed out of the Qualifications Division through the Qualifications Interview-Invoice In-Charge with the exception of students who failed gradation, routing is done in this fashion to insure that the student or preclear is routed in all cases to the Area Cashier Section of the Department of Income to pay for the services delivered by the Qualifications Division and then to route further, if need be, to the Ethics Section of the Department of Inspections and Reports. Staff members who fail Staff Status examinations or who pass or fail bulletin or policy letter checkouts merely return to their posts or are routed to the Staff Review Officer, depending upon their study record. 104 Page System Students and preclears are routed to the Qualifications Division by Pages in the Department of Technical Services. This is done as no student or preclear is permitted to carry or bring folders or files of their own. The Qualifications Division may have a Page of its own for routings out of the Division or for internal routing. The preclear folders as brought by the Page are put on the desk of the Qualifications Interview-Invoice In-Charge. Each folder newly brought in is placed on the bottom of the stack of folders on the desk. The Qualifications Interview-Invoice In-Charge merely makes sure that for every preclear brought in to be interviewed and invoiced has a folder brought over by a Page, and that the folder is placed on the bottom of the stack of preclears to be sent to the Case Section of the Department of Review. Keeping The Lines Flowing The Qualifications Interview-Invoice In-Charge is to keep the lines moving. By this is meant that the people should be routed as fast as possible to the correct destination. If there is any delay in service due to the personnel on that post to which the person is to be routed, the student, preclear, or staff member should be advised that there will be a delay and asked to wait or make themselves available for service. The whole idea is to handle the traffic that is there to be handled and to route these people to the proper service as fast as possible. If there does seem to be more delay than necessary, the Qualifications Interview-Invoice In-Charge should advise the Qualifications Secretary so that steps can be taken to put on personnel in order to keep the people moving on the lines and the service performed. Invoicing A. WRITING AN INVOICE In invoicing the student, preclear, or staff member into the Qualifications Division, the following information is clearly written on the invoice: 1. The person's name 2. The date and time of day 3. The Department and Section or Unit to which the person is routed. There is no need to write the purpose of what is required to be done as the department, section or unit clearly defines what the purpose is. B. ROUTING OF INVOICE COPIES There are three ' copies and one original of any invoice written. These are routed as follows: I . The original and two copies are given to. the individual to present to the Officer of the section or unit to which the person is routed. 2. The last invoice remains in the machine. The Officer in charge of the section or unit to which the individual has been routed will return the yellow invoice to the Qualifications Interview-Invoice In-Charge stamped with the action undertaken. The student is given the original to present to the Department of Technical Services for his or her file and the pink copy is retained by the Officer in charge of the section or unit to assist with the making of the weekly report required and then are routed by him to the Qualifications files for the Department and section or unit. The Qualifications Interview-Invoice In-Charge with the returned yellows and the machine green invoices can then see what people have been handled and who have not been handled so as to keep the people moving through the Qualifications Division and thereby receiving the service necessary. It may at times be necessary for the Qualifications Interview-Invoice In-Charge to have a Page called in order to find or locate or bring over a person who did not appear for the service requested. Mary Sue Hubbard LRH:jp.cden The Guardian WW Copyright (c) 1967 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 105 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 DECEMBER 1971 Issue I Remimeo Qual I & I All Qua] Hats All Tech Hats QEOS Qual Lines Series I THE LINES OF THE CORRECTION DIVISION QUAL INTERVIEW AND INVOICE LINES AND ROUTINGS (Amends HCO PL 20 Nov 67 "The Lines of the Qualifications Division. The Interview Invoice Section.") All public bodies routed in and out of the Correction Division are routed through the Qualifications Interview and Invoice Section. The Qual Interview and Invoice Officer interviews each person very briefly in order to decide what routing is necessary. The interview is extremely short and direct. Once the proper routing is ascertained, the public person is logged in, stating name, date, time and where being routed to, then routed to the proper destination. The Qual I and I handles bodies by logging them in, routing them to their correct terminal, then INVOICING OUT WHERE A PAID SERVICE IS INVOLVED AND COLLECTING THE MONEY FOR THAT SERVICE, or Logging out if no paid service is involved. Qual I and I has a log book in which all designated persons, coming in and going out, are logged in and out, where no invoice is required. Qual I and I has an invoice machine and a lockable cash box for collecting money. (Qual I and I collects invoice packs from the Dir Income and delivers used invoice packs to the Dir Income, collecting a new pack at the same time.) KEEPING THE LINES FLOWING The Qualifications Interview and Invoice Officer must keep the lines moving. By this is meant that the people should be routed as fast as possible to the correct destinations. If there is any delay in service, due to the personnel on that post not being available, the person should be advised that there will be a delay and asked to make themselves available for service. The whole idea is to handle the traffic that is there to be handled and to route these people to the proper service as fast as possible. If there does seem to be more delay than necessary, Qual I and I must advise the QEO, or in his absence, the Qual Sec, so that steps can be taken to put on personnel in order to keep the people moving on the lines and the service delivered. Qual Aide for L. RON HUBBARD LRH:JZ:mes.rd Founder Copyright (~) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED 106 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 DECEMBER 1971 Remimeo Issue Il Qual I & I All Qual Hats All Tech Hats QE0s Qual Lines Series 2 QUAL STUDENT LINES There are several different lines for handling students efficiently in Qual. They are as follows: The following student routings are simply LOGGED IN AND LOGGED OUT: I . Students going to Student Examiner for Certification or Classification Exam who pass the Exam. 2. Students coming back to Qual for re-exam (after they have flunked, been to Cramming, and returned to Course to review their materials), and who then pass their re-exam. 3. Students sent for Exams requiring Attestation only are logged in and routed to the Student Examiner, who does his usual check to see that the checksheet has been completed, then meter checks for "falsified" or "Missed" and routes to C&A. IN ALL CASES ABOVE, QUAL I AND I LOGS THE STUDENT IN, ROUTES TO STUDENT EXAMINER, WHO ROUTES THE STUDENT BACK TO QUAL I AND I TO BE LOGGED OUT AND ROUTED VIA C & A OUT TO SUCCESS. 4. Students being routed from Student Examiner or Cramming Officer to Ethics. The student has not yet completed his Cramming cycle, and will return on his routing form to complete, via Qual I and 1. S. Students wanting to see the Chaplain. These are simply logged in, routed to the Chaplain and logged out. 6. Students wanting to use the Org Library. These are logged in, routed to Org Librarian, logged out and routed back to Course on their routing form. The following student routings are LOGGED IN AND INVOICED OUT AND MONEY COLLECTED OR DEBITED: I . Student going to Examiner for Certification or Classification exam, who has flunked the exam. The student is logged in by Qual I & I and routed to Student Examiner. When a student flunks, the Student Examiner routes the student direct to Cramming. When the Cramming is complete, the Cramming Off writes up a chit for Qual I and 1, stating how long the student has been in Cramming. Qual I and I charges by the day. Qual I and I collects the money, or debits, and routes the student back to course to review his materials. The student will return very shortly after to take his re-exam. Cramming finds out what a person has missed. Cramming does not teach courses. 2. Students sent to Dept 13 for Word Clearing Method 2 or Word Clearing Correction List actions: Qual I and I logs in and routes to Qual Clearing Page for assignment to word clearing. When the word clearing is complete, Qual Clearing Page writes up a chit on how many hours and minutes the student has had and routes to Qual I and I. Qual I and I invoices out, collects the money and routes the student back to course. 107 3. Students whose study points are in Emergency or below being sent to Cramming. These students are logged in, routed to Cramming, and invoiced out per chit from Cramming Off, cash collected and routed back to Course on their routing form. 4. Students being routed from Course to see the Medical Officer. The student comes in on a routing form via the Ethics Officer. The only exception to this is sudden injury requiring emergency medical treatment. In this case, the person is logged out and routed to Ethics Officer after the first aid has been administered. The Medical Officer writes up a chit stating any costs payable by the person for Qual I and 1. These costs involve cost for any first aid given, plus costs for any medications or vitamins issued as part of first aid. Where no cost is involved, Qual I and I logs the student out and routes back to Course. 5. Students wanting to purchase or renew Memberships. These are logged in, invoiced for the Membership, the money collected and routed to C & A to collect their Membership Card. 6. Students being routed to Qual by the Registrar, as a flubbed product. These students are logged in and routed to Dir Correction for interview and handling. Dir Correction may route within Qual to Cramming, MO, ARC Break Auditor, Word Clearing, Chaplain or to Ethics. He may call for the student's pc folder and arrange an Intensive in the HGC. Dir Correction writes up immediate Cramming Orders on all personnel involved, including Student Examiner, C & A and Success, and a Commendable chit on the Registrar for picking up this flubbed product. Dir Correction handles internally in Qual or routes out, with instructions, via Qual I and 1. If routed to any internal Qual service, the staff member involved writes up a chit advising the time spent on the service and Qual I and I invoices accordingly. The following Student routing is INVOICED IN and LOGGED OUT., I . Students being routed to Dept 13 for Word Clearing Method One. Students for Method One must PAY IN ADVANCE for this service. So a fully paid up invoice must either be presented to Qual I and I or Qual I and I must invoice and collect for this service before routing to Qual Clearing Page for assignment to word clearing. When the student has completed his Word Clearing Method One, he is routed out on his routing form via Qual I and 1, who logs the student out and routes to C & A and Success. No credit is extended for Word Clearing Method One. Note: When the volume of public demand for Word Clearing Method One increases to the point that it is jamming staff word clearing, it is to be moved over to the HGC, but the C/Sing is retained by the Qual Word Clearing C/S. Qual Aide for L. RON HUBBARD Founder LRH:JZ:mes.rd Copyright(c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED 108 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 DECEMBER 1971 Remimeo Issue III Qual I and I All Qual Hats All Tech Hats Qual Lines Series 3 QEOs QUAL PRECLEAR LINES Although Qual does not handle Review auditing actions, there is quite a traffic in Preclears and the lines for handling and routing them are as follows: The following preclears are LOGGED IN AND INVOICED 0 UT: I Preclears being routed for a free AR C Break session by the ARC Break Reg. The preclear is logged in by Qual I and I and routed to the ARC Break Auditor. After the session, the ARC Break Auditor writes up a chit stating how long the session was and sends with person on routing form to Qual I and 1. Qual I and I invoices the person out No Charge after the pc has been to the Pc Examiner and the routing form signed by the ARC Break Auditor, and routes back to the Registrar for sign-up for a major service. If a person ever volunteers that he wants to pay for the session, accept the money. Never ask for money from a person who has had an ARC Break session. It would be a commendable for a person to volunteer that he or she wished to pay for the session. Qual I and I should then write up a commendable chit to the ARC Break auditor concerned, for a well handled situation. 2. Preclears wanting to buy or renew Memberships. These are logged in, invoiced for the Membership, the money collected and routed to C & A for their Membership Card. 3. Very occasionally, the ARC Break Auditor could be used to handle an urgent Assist for physical injury. The person is quickly logged in by Qual I and I and routed direct to the ARC Break Auditor for handling. After the session, the ARC Break Auditor writes up a chit stating how long the session was and sends to Qual I and I with the person. Qual I and I invoices, collects the money and routes the person to the Ethics Officer for interview. In some cases, the person may require fast medical attention prior to the Assist. In this instance, the person is logged in, routed to the MO, who handles the first aid needed and routes direct to the ARC Break Auditor for handling. He attaches his chit for any costs involved to the routing form for Qual I and I to include on the invoice when the person has had the Assist. The following preclears are LOGGED IN and MAY BE LOGGED OUT OR INVOICED OUT, according to Dir Correction or Qual See Instructions: I . Preclears routed to Qual who have flunked the Key Questions check at Success. They are logged in by Qual I & I and routed to the Dir Correction for interview. If the Dir Correction is not immediately available, route to the Qual See. Dir Correction interviews the preclear and finds out what he can. He may at this point route the preclear for a free ARC Break Session. If this is done, it is handled by Qual I and I as per (1) above. Dir Correction calls for the folder from Tech Services and may decide to send the pc back to the HGC for case repair. In this case, he writes up a chit to Qual I and I to route the preclear back to the (c) of P. Dir Correction also writes up the Cramming orders for the C/S, Auditor, Pc Examiner, C & A. 109 2. Preclears being routed to Qual from the Registrar. The pc is logged in and routed to the Dir Correction, who interviews the pc The pc may be routed for a free ARC Break session, and is handled by Qual I and I as per (1). Or the pc may be routed back to the HGC or Ethics for further handling. The pc is then logged out per Dir Correction handling orders. Dir Correction calls for the pc folder and writes up the necessary Cramming orders on the C/S, Auditor, Pc Examiner, C & A and Success Off. The following preclears are INVOICED IN and LOGGED OUT: I Preclears being routed for Word Clearing Method One. These pay in advance and no credit is extended. Qual I and I must inspect a fully paid invoice or invoice and collect for the service before routing to Qual Clearing Page for the service. They are simply logged out on completion of the service. The following preclears are LOGGED IN and LOGGED OUT I Preclears wanting to see the Chaplain. Qual I and I logs in and routes to Chaplain and logs out after the person has seen the Chaplain. The Chaplain reports any matters requiring handling to the correct terminal. Ethics matters are reported to Ethics Officer and any correction actions needed to the Dir Correction in writing. The following preclears are ONLY LOGGED OUT. I . pcs, for Declare? The folder is brought to the Pc Examiner in advance of the pc by a Folder Page. The Routing Form is placed on top of the folder. Pc Examiner checks to see that the Grade or Rundown has been correctly audited to EP, then requests a Tech Page to send the pc to the Pc Examiner. The Pc Examiner does the completion check and routes the preclear to Qual I and 1, who logs the preclear out and routes to C & A and Success. If the Pc Examiner finds that the Grade or Rundown has not been correctly run, he must write up an Out Tech chit and route the folder to Dir Correction for handling. Dir Correction reviews the folder and writes up any instructions, plus Cramming orders for the C/S and Auditor, then returns the folder to Tech Services. The following preclears are NEITHER LOGGED IN NOR OUT: 1. Preclears who come to see the Pc Examiner for their routine end of session Pc Examiner check. These preclears are technically still in the HGC and so are neither logged in nor out. The Pc Examiner check at this point is a Qual check on day by day service to report on session quality. The Pc Examiner sends a chit to the Cramming Officer daily reporting all Red Tag Pc Exam Forms to ensure that Cramming is done on each and every flubbed session. This gives the Cramming Officer a check to see that the C/S is ordering all flubbing auditors to Cramming. In cases where this is not done, the Cramming Off calls the Auditor and the C/S in for Cramming cycles. 2. Preclears who do not wish to attest to a Grade or Rundown at Pc Examiner. In this case, the Pc Examiner routes the folder to Dir Correction, who writes up the Cramming orders on the Auditor and C/S. The pc returns to the HGC. LRH:JZ:mes.rd Qual Aide Copyright (c) 1971 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 110 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo HCO POLICY LETTER OF 14 DECEMBER 1971 Qual I & I Issue IV All Qual Hats All Tech Hats Qual Lines Series 4 QEOS TEOs All staff QUAL STAFF SERVICE LINES The Correction Division provides a high degree of service to all staff in an Organization. The lines for staff in and out of Qual are as follows: I . Staff members who are students or preclears in Div IV. They are handled as per student and preclear routings in Qual Lines Series Nos. 2 and 3. Contracted staff are charged 50% for Cramming. The Cramming charge is immediately collectible. Word Clearing Method One is invoiced at No Charge to contracted staff by Qual I and 1. Uncontracted staff pay full price for Cramming and all Qual services, and all moneys are immediately collectible. 2. Staff members who want first aid or, medical service. They are routed to Qual I and I on a routing form via the Ethics Officer, logged in and routed to the MO. Medical Officer advises of any costs involved and Qual I and I invoices out for the costs and collects or debits the person. 3. Staff members who are routing in from the Staff Ratting College for a Staff Status exam or other staff exam, who pass the exam. These are logged in by Qual I and I and logged out. 4. Staff members who route in for a Staff Status or other staff exam, who flunk the exam. These are logged in by Qual I and I and invoiced out on a No Charge invoice. Cramming writes the usual chit containing the time in hours and minutes in Cramming. This is written on the No Charge invoice. If at any time a person should break his contract, the moneys for the No Charge staff training in Cramming become payable and are added to the Freeloader bill. 5. Staff members who route in to Cramming, as ordered by their senior, senior Org Execs or anyone in Qual. These are simply logged in and invoiced out No Charge, as per 4 above. 6. Staff members who do not require to log in or out: Staff going to see STO, Personnel Programmer, Chaplain, Staff Librarian, Staff Information Officer. These do not require to be logged in or out, as they are regular org service lines and maintain their own logging systems. 7. Staff members for Word Clearing Method 2 or Post Purpose Clearing in Dept 13. These are logged in and routed to Qual Clearing Page, who schedules for service. Qual Clearing Page writes up a chit on how many hours and minutes of Word Clearing and Post Purpose Clearing were delivered and Qual I and I invoices the staff member at No Charge, and writing the cost on the invoice, as per 4 above. LRH:JZ:mes.rd Qual Aide Copyright (c) 1971 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 DECEMBER 1971 Issue V Remimeo Qual I and I All Qual Hats All Tech Hats QEOs TEOs Qual Lines Series 5 QUAL TECHNICAL LINES There are several purely technical lines between the Technical and Correction Divisions which need to be stated, as follows: I STAFF PC FOLDER LINE FROM THE HGC TO STAFF CIS Folders travel direct from Tech Services to the Staff CIS. Tech Pages collect and deliver the folders. 2. SENIOR CIS FOLDER LINE FROM THE HGC Senior CIS in Qual, directly under the Qual See (Qua] See wears this hat if there is no single hatted Senior CIS in the org), gets all Red Tag folders for the day, plus any other folders the Tech CIS is having trouble with and wants assistance on, or any other folder that the Senior CIS wants to see. Tech CIS sees the Red Tag folders first, then has his Folder Page deliver these to the Senior CIS. Senior CIS also gets a daily list of Red Tag folders from the PC Examiner as a double check on the folders sent from the HGC. Senior C/S writes up any Cramming orders not covered or issued by the Div IV CIS and crams the Div IV CIS where needed. 3. INTERNE AND HGC A AUDITOR ROUTINGS: Internes and HGC Auditors have direct lines into the Tech Division and do not pass through Qual I and I in the course of their daily training or Cramming cycles. Qua] Aide for L. RON HUBBARD Founder LRH:JZ:mes.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED 112 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 DECEMBER 1971 Remimeo Issue VI Qual I & I All Qual Hats Qual Lines Series 6 QEOs QUAL INTERVIEW AND INVOICE OFFICER LINES - ADMINISTRATION There are certain admin actions which need to be done in order to keep the lines in in Qual. Qual I and I should put up a notice in her area listing the paid services of Qual and their prices. INVOICING A. Writing an Invoice In invoicing, the following must be written on the invoice: A. The person's name (in capitals). B. The date and time of day. C. The service taken. D. The amount of time of the service. E. The cost of the service. F. Debit or Credit, as applicable. G. Get the person to sign the invoice on the machine. B. Routing of Invoice Copies There are five copies of invoices currently in use. They are routed as follows: A. The top copy goes to the person. B. The second copy is retained by Qual I and I for stat and records purposes. C. The third and fourth copies, plus the money collected for the day, are hand delivered to the Dir Income or FBO at the end of each day. D. The fifth copy is left in the machine until 2 pm each Thursday, when the week's unbroken copies are torn off and hand routed to the Dir Income. The new statistic for the Qual I and I is: Total amount of money collected for the week by reason of Qual Services or Memberships. Qual I and I also collects all invoices for Membership moneys collected by Dept 6, 7 or Public Division personnel for inclusion in the statistic. It is true that credit is granted for Qual services (except Word Clearing Method 1) but every effort should be made to COLLECT for these services, as it is found that refusal to pay is a direct indicator that the person has not been handled. If the person comes back and pays for the service within one week of the service, it is countable in the Qual I and I statistic. Credit collections of Qual moneys are not countable on the Qual statistic, if more than one week old. If the Dir Correction pulls the person in fast and sees that he is fully handled and the person now pays in full or part for Qual services, this money is countable in the statistic. So Qual I and I has a vested interest by reason of statistic and being a Qual staff member, in seeing that all persons are fully handled and do attain full results. Qual I and I must report in writing to Dir Correction any person who does not pay for their service. It will be very easy for Qual I and I to get his statistic up. All he has to do is get Qual services paid for and collect lots and lots of Membership moneys. LRH:JZ:mes.rd Qual Aide Copyright (c) 1971 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 113 PURPOSE HCO BOARD OF REVIEW (From HCO Policy Letter of 27 November 1959, Key to the Organizational Chart of the Founding Church of Scientology of Washington DC] To validate for full results every certificate ever issued in Dianetics and Scientology. To be the final authority on any certificates to be issued. To be the final authority on Clear certification. L. RON HUBBARD LRH:jw.rd Copyright(c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED [Note: The full Policy Letter is given in Volume 7, page 138.1 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 JULY 1965 [Excerpt] Remimeo All Qual Hats DEPARTMENT OF EXAMINATIONS The prime purpose of the Department of Examinations and all its sections and units is: "TO HELP RON ENSURE THAT THE TECHNICAL RESULTS OF THE ORGANIZATION ARE EXCELLENT AND CONSISTENT, THAT STUDENTS AND PRECLEARS ARE WITHOUT FLAW FOR THEIR SKILL OR STATE WHEN PASSED AND THAT ANY TECHNICAL DEFICIENCY OF ORG PERSONNEL IS REPORTED AND HANDLED SO THAT THE TECHNICAL RESULTS OF THE ORGANIZATION CONTINUE TO BE EXCELLENT AND CONSISTENT." IT MUST BE KEPT IN MIND THAT THE PRODUCT OF THE ORGANIZATION IS NOT SCIENTOLOGISTS, BUT CONDITIONS CHANGED BY SCIENTOLOGY. THEREFORE THE ABILITY OF THE AUDITOR TO CHANGE CONDITIONS IN PRECLEARS AND THE ABILITY OF THE PRECLEAR OR CLEAR TO CHANGE CONDITIONS ALONG THE DYNAMICS ARE THE ONLY CONCERN OF THE DEPARTMENT OF EXAMINATIONS. The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be interpreted to swerve the Department of Examinations from its prime purpose, which is paramount in all its activities. Its policies and routes exist to carry out its prime purpose and for no other reason. The integrity of Scientology and its hope for beings in this Universe are entrusted to the Department of Examinations. LRH:ml.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard [Excerpted from HCO Policy Letter of 31 July 1965, Purposes Of ALL RIGHTS RESERVED the Qualifications Division. A complete copy appears on page 1.1 114 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE CERTIFICATION BOARD DUTIES AND RESPONSIBILITIES Effective for first class or processees concluding after January, 195 1 The Certification Board of a certified auditors' school has as its chief responsibility the certifying of students of the school. As such it is one of the most responsible and trustworthy posts of the Foundation and can be manned only by the most trustworthy personnel. The Board is headed by the Chief Examiner. He is the only full-time member of the Board. He may request, to aid him in check-running and examining students, auditors from the Processing Units or from the Clearing Service but he must not overstrain either organization. He is not to use, for check runs, instructing auditors from the school. It is expected that the Chief Examiner deliver, himself, examinations to the students. And it is not expected that he certify anyone unless he himself has interviewed the person. The Board has a dual purpose, First, it has in its charge the certification of students and second it has in its charge the awards given to instructing auditors and to auditors in the processing units. For 4- week Students The student is expected to receive an oral and a written examination and a check on his auditing skill as measured by his actual performance in the 4th week on his intensive assigned preclear. Should the student pass these successfully, the Certification Board awards him a temporary certification as a Dianetic Auditor. This certificate is lettered exactly like the final certificate but it has no engraving on the border and it has printed diagonally across it in outlined letters, TEMPORARY CERTIFICATE EXPIRES - (date to be written in, date to be six months from the date of issue). The temporary certificate is conditional upon the temporary auditor's delivering to the Board of Certification, by mail or otherwise, completely satisfactory evidence as to his having released a mental aberration or a psychosomatic illness of some magnitude. This evidence must be in the nature of validation material and its protocol is severe. For the mental aberration case, psychometry must be given to the temporary auditor's preclear before and after, and the psychometry must. be of a kind as to bear the most rigid examination. For the psychosomatic illness before and after medical examinations must be made with complete laboratory tests and X-rays where indicated. Such evidence must be signed by a doctor. The evidence, further, must be in compact form and yet must give the Dianetic history of the case. The Board of Certification gives to each temporary auditor a printed or mimeographed form explaining exactly what is wanted by the Board before it awards permanent certification. The Board makes it known to the temporary auditor that the Foundation will furnish him with both preclears and testing service should he wish to remain at the Foundation and complete his work for permanent certification there, a charge being made to the certified auditor for such service. For 6-week Students The standard certifying course of the Foundation schools is six weeks in duration. During this period the student will have processed three (3) persons, all of them on an intensive basis. Certification of such students can be based on observation of them in actual auditing sessions, on the psychometry of their preclears and upon oral and written examinations. The straight check-run becomes unnecessary if the Chief Examiner observes them while they are actually auditing. Permanent certification is awarded by the Chief Examiner. The certificate is handed out at the conclusion of training, if awarded. In accordance with the organizational memorandum about awards, the Board of Certification informs the administrator concerning the number of students who have been certified each week and the name of their instructor. Further, the Board of Certification reviews the psychometry of all persons processed by the processing unit and sends a statement to the administrator concerning those who, in the period between the before and the after psychometry, increased in their total intelligence factors 25 points, as registered by the California Test for Mental Maturity or a corresponding rise in a similar test and the name of the auditor who did the processing. This list of certifications of temporary auditors shall each week contain the names of all the students in the class with those temporarily certified designated and shall be in 115 such form as to be conspicuously posted by the administrator. The processing list shall likewise contain the names or reference numbers of all those processed and those who attained the rise in total factors and the name or names of the auditors processing them, so that it can be posted. The Board of Certification is held responsible if the posting does not take place. In special cases of processing, where a processee is processed for more than one week, the Board adjudicates the award of five dollars for each temporary certification and ten dollars for each 25 point gain processee. As it can be seen, considerable trust is placed in the Chief Examiner, for the post is susceptible of favoritism. Failure of trust in this post could do the Foundation and Dianetics enormous harm. The Chief Examiner is enjoined to report all persuasions of breach of trust immediately to the office of the president. Additional duties of the Board of Certification may be given to it from time to time. Such an additional duty is the assistance called for from it by the memorandum on staff grading wherein the Board is a court of appeal for under and over grading by the administrator. Another additional duty, consequent to the intimacy of the Board with the quality of the instruction shall consist of keeping the Director of Training informed as to the weak points of his instructors as represented by the examinations. The Board may also advise new methods of instruction to the Director of Training. The Board may also devise and advise the office of the president of such new methods of training. The Board exists to raise and to maintain at a high level the standards of certified auditors. This is its central purpose. It may recall to it already certified auditors for examination and may recommend suspensions of their certificates but only after the matter has gone through the Board of Ethics and Standards. Precision in keeping appointments is an essence of the operation of the Board. It should never fail to have appointments fairly kept. And whenever it refuses certification to a student it must always make a precise appointment for reexamination of that student at some future date, advising that student of exactly why he was not certified but advising him in such a way as to retain good public relations for the Foundation. The Board of Certification may have appear before it auditors who have not attended the school but who have learned auditing in the field and who wish to be certified. Such examinations shall not be turned down. A charge of $35 shall be made of the non-school auditor to cover costs of his examination and certification. The examination given to the nonschool auditor shall be the same in every way as that given to the school auditor. The nonschool auditor shall be awarded a temporary certification and shall have the same requirements made of him as are made of the school auditor. LRH:ma.rd L. RON HUBBARD Typed: December 12, 1950 HUBBARD COMMUNICATIONS OFFICE LONDON HCO POLICY LETTER OF I OCTOBER 1958 Full Distribution [Excerpt] Not Confidential HCO BOARD OF REVIEW We must now recognize that we are training Earth's mental-spiritual practitioners of tomorrow. Therefore: Hereinafter, all examinations for certificates will be conducted by HCO Boards of Review only. General Qualifications and prerequisites for all certificates and degrees worldwide: No candidate for enrollment or examination may be debarred by reason of race, colour, creed, nationality, ideology, age, mental condition, language, former training or social condition. L. RON HUBBARD [The remainder of this Policy Letter gave qualification requirements for HPA/HCA, HCS/BScn and HCS/DScn. A complete copy is in Volume 4, page 269.1 116 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 25 NOVEMBER 1958 HCO BOARD OF REVIEW-FUNCTION AND PRACTICE The HCO Board of Review is often composed of one or two part time staff auditors working on off hours for HCO and in and under control of HCO or one or more full time expert Scientologists who have served as staff auditors and instructors and who now work full time for HCO. The basis of HCO Board of Review authority lies in the basic functions of HCO. These are Ethics, Technology and Awards. Ethics and Technology are otherwise cared for than by the HCO Board of Review. Awards are wholly the function of the HCO Board of Review. The HCO is the holder of all copyrights, trademarks, registered marks and the rights of all materials of Dianetics and Scientology. Further, HCO holds in trust the signature "L. Ron Hubbard, Founder". This signature is the only thing which makes a certificate valid. This is based on the precedent that the originator of a science has the right to train persons in it and the only original right to sign certificates saying so. No corporation, company, association or Foundation has ever been given the right to sign or issue Dianetics and Scientology awards. The only thing which makes these certificates valid is the signature. The Association, etc, name has no value in the public eye except as signed by LRH. If LRH stopped signing an organization's certificates tomorrow that organization could no longer issue awards of skill and the matter would be upheld in court by reason of trademarks, registered marks and copyrights. Therefore the authority wielded by the HCO Board of Review is quite real. Its stable datum is "We guarantee to LRH that his signature attests proper training and processing". Administratively when the HCO Board of Review passes a student for a level of skill or a pc for clear, it is saying, in effect, to LRH "You can safely sign" and to the public, "You can trust the person who holds this award". The HCO Board of Review, like all the HCO, is a natural rather than arbitrary outgrowth of our needs. Only where we did not have proper award handling by an agency like the HCO Board of Review have we fallen down on this. Therefore, we don't fall down on it any more. We have an HCO Board of Review that can examine and say, "Ron, you can safely sign". It is also an old principle that the people who train cannot also examine. Therefore an Academy or a HASI or another organization enfranchised by the HCO (which grants all actual rights to use materials to such organizations in the first place) has no right to examine. It can only train to the level specified by HCO. It is then up to the HCO through its HCO Board of Review to examine and see if the standard is met. If it is, the HCO Board of Review says "Ron, you can safely sign" and gives LRH the certificate to be signed. The training agency cannot do more than train. It cannot order a student to more processing. It can only collect all the class work, papers, lessons and indicate that the student is ready for examination. It sends the papers to HCO Board of Review. If these papers are complete, (indicated by a check list prepared by HCO) HCO then calls for the student directly, not via the Academy, and administers oral exams where feasible and written exams always. What HCO Board of Review does to guarantee that the requirements as laid down in HCO Bulletins or Policy Letters have been met and that the person can perform the required skills is its own business. If the papers are not complete, HCO Board of Review returns them to the training agency pointing out the discrepancies. When the training agency returns these, then the above procedure is followed-having the student in. 117