HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 NOVEMBER 1964 General Non-Remimeo Books Sthil Books DC DISCOUNTS CENTRAL ORGS BOOKS Effective on Receipt In addition to recent policy letters on pricing and discounts, the following policies are in effect on Central Orgs: To obtain a 50% discount on anything the purchase must consist of an order of quantity. 50% is a Distributors' Discount. By definition, a distributor in the book business is one who provides books to retail sales outlets. While there is nothing wrong with a distributor selling a single book to a customer, the bulk of the books is sold to retail outlets, again in quantity. There the quantity of books purchasable at a 50% discount must not be less than 100 of the same item. If 25 are ordered of one item, a Central Org may have only a Franchise Discount-City Office discount of 33 1/3%. If less than 25 are ordered of any one Item, no discount is given. SPECIAL HANDLING Any time a Central Organization order requires special handling from Saint Hill or Washington, D.C. full postage and handling charges are made. Example: An org wants 2 books of a 100 book shipment to be sent airmail. The cost of the books is covered by the payment for 100 copies. However, the extra airmail post and the handling of the two copies is at extra cost, regardless of how the full order is to be handled. BOOK STORES Discounts by a distributor such as a Central Org are arranged differently than other discounts. These are done by the custom of local book stores in the area. The regular business discounts ordinarily given by a book store are granted. These are never more than 40% and then only on huge quantities. They are more likely to be a standard 33 1/3% or even as little as 25%. Policy is to use their standard scale of discounts. To do anything else makes the org seem strange to them and they don't buy. BIG BOOK DISTRIBUTORS If a Central Org should receive a request from a big book distributor (by which is meant a wholesale bookseller to the trade) the Org should not attempt to handle it themselves but pass it on quickly to Saint Hill or Washington. Such a firm will expect about 49% on lots of 2,000 copies. The Central Org should handle the big distributor expertly and swiftly in the interests of dissemination in its area. But the order should be referred fast to Saint Hill or Washington as only there would such quantities be available and it would cost the org money to try to fill the actual order. Policy is, seek such orders, get them filled by Saint Hill or Washington as a direct transaction. Big book distributors place books in dozens, even hundreds of different retail book stores so it is to your advantage to cultivate this market. In "selling the trade" (retail book stores) it is far more effective to do it through wholesale people who supply them anyway. To place books one by one in local book stores is not apt to be successful. Landing the interest and order of a big book wholesaler would be very successful and would place your books in stores. They have the organization and representatives to do so. L RON HUBBARD LRH:jw.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 201 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 JULY 1965 Correction of HCO Policy Letter of 21 November 1964 Gen Non Remimeo Books Sthil Books DC DISCOUNTS CENTRAL ORGS BOOKS Effective on Receipt In addition to recent policy letters on pricing and discounts, the following policies are in effect on Central Orgs: To obtain a 50% discount on anything the purchase must consist of an order of quantity. 50% is a Distributors Discount. By definition, a distributor in the book business is one who provides books to retail sales outlets. While there is nothing wrong with a distributor selling a single book to a customer, the bulk of the books is sold to retail outlets, again in quantity. There, the quantity of books purchasable at a 50% discount must not be less than 100 of the same item at any one time. To get a 50% discount on E-Meters, a central org would have to order a minimum of 10 at any one time. If less than 100 are ordered of one item, a Central Org may have only a Franchise Discount-City Office discount of 40%. If less than 10 Meters are ordered, a Central Org may have only a 40% discount. SPECIAL HANDLING Any time a Central Organization order requires special handling from Saint Hill or Washington, DC, full postage and handling charges are made. Example: An org wants 2 books of a 100 book shipment to be sent airmail. The cost of the books is covered by the payment for 100 copies. However, the extra airmail post and the handling of the two copies is at extra cost, regardless of how the full order is to be handled. BOOK STORES Discounts by a distributor such as a Central Org are arranged differently than other discounts. These are done by the custom of local book stores in the area. The regular business discounts ordinarily given by a book store are granted. These are never more than 40%, and then only on huge quantities. They are more likely to be a standard 33 1/3% or even as little as 25%. Policy is to use their standard scale of discounts. To do anything else makes the org seem strange to them, and they don't buy. BIG BOOK DISTRIBUTORS If a Central Org should receive a request from a big book distributor (by which is meant a wholesale bookseller to the trade), the Org should not attempt to handle it themselves, but pass it on quickly to Saint Hill or Washington, Such a firm will expect about 49% on lots of 2,000 copies. The Central Org should handle the big distributor expertly and swiftly in the interests of dissemination in its area. But the order should be referred fast to Saint Hill 202 or Washington, as only there would such quantities be available, and it would cost the org money to try to fill the actual order. Policy is, seek such orders, get them filled by Saint Hill or Washington as a direct transaction. Big book distributors place books in dozens, even hundreds of different retail book stores so it is to your advantage to cultivate this market. In "selling the trade" (retail book stores), it is far more effective to do it through wholesale people who supply them anyway. To place books one by one in local book stores is not apt to be successful. Landing the interest and order of a big book wholesaler would be very successful and would place your books in stores. They have the organization and representatives to do so. Central orgs may only give 20% discounts to International Members and Life Members, 30% discounts to both International and Life Members, 40% discount to Franchise Holders, and 25% to 33 1/3% discount to Bookstores. Saint Hill or Washington DC will handle BIG book distributors. Central Orgs may not give special discounts or use their 50% discount to obtain cheaper E-Meters and books for "special" people or friends. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 SEPTEMBER 1965 (Reissued on 14 September 1967) Gen Non-Remimeo HCO Dissem Sec All personnel in Dept of Pbls KEEPING STOCKS UP The Dissem Sec receives the weekly No. lb report from the Publications Stock Officer. Based on the rate of sale and the amount remaining in stock he orders more books from Saint Hill. This order must be large enough to keep his stocks constantly up. Also, he must order well enough in advance so that book stocks are adequate until the newly ordered books arrive. Saint Hill ships out books within 24 hours, therefore the only comm lag the Dissem Sec needs to estimate is the "en route" lag. The I b report is then sent to the HCO Liaison Officer WW for the Continental area concerned accompanied by a report to show what books have been ordered. The HCO Liaison Officer WW for the Continental area has the prerogative to order books at the org's expense if any org has been negligent enough to not have 10 or more selling books constantly in stock and has reported no steps to replenish such stock. The Material Secretary WW must order printing of books to meet the world wide demand and keep the stocks up to date. He receives a weekly Publications Stocks Report from the Stock Officer at Saint Hill of all books and stocks and the number sold for that week. Then he estimates selling rate and judges accordingly when and how many to order for reprinting or new printings if the publication is to be revised in any way. LRH:ml.jp.rd Copyright (c) 1965, 1967 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED 203 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 OCTOBER 1965 (Additions to HCO Policy Letter of 19 July 1965) Gen Non-Remimeo Books Sthil Books DC DISCOUNTS 1. THERE IS NO CREDIT EXTENDED TO ORGS FOR BOOKS, E-METERS OR ANY OTHER SAINT HILL BOOK STORE ITEMS, INCLUDING TAPES. Only by special authorization originated by Saint Hill is credit on book store items ever extended to Orgs (this is very rare). Orgs may not order on credit, ask for, or expect credit from the Saint Hill Book Store. 2. 50% discount on books costing 6/- or $1.25 or less only applies to orders of 200 or more at any one time. This is true for any item 6/- or S 1.25 or less. Otherwise the distributor's discount is retained as given. 3. The 40% discount to Orgs or Franchise does not apply on items 6/- or S 1.25 or under. Order lots of 200 or more for the 50% discount. (The above policies are not new but are reaffirmed by this policy letter.) LRH:ml.kd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 NOVEMBER 196S Issue II Sthil only AUTOGRAPHED COPIES OF BOOKS BY LRH Traditionally I have autographed copies of any new book I have written. These were then made available for sale. This now is made part of policy as follows: A limited number of copies of any new book by me will be autographed by me as the author. These are sold in the Saint Hill Book Store either by mail or hand-no credit of course. As there are only a limited number of autographed copies available they are sold entirely on a first order or first come first served basis. The price of each autographed copy is three times (triple) the ordinary list price of the book. Please note that as this policy was omitted with the Book of Case Remedies, orders or cash will now be accepted at the Saint Hill Book Store for both The Book of Case Remedies and Scientology / A New Slant on Life. LRH:ml.kd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 204 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 MAY 1966 Gen Non Remimeo Franchise Exec Secs' Hats Dissem Sec Hat Dist Sec Hat Dir of Publ Hat Dir of Clearing Hat PUBLICATION COPIES TO WW Any Central Org, City Office or Franchise Centre on any publication, mailing piece or hand-out printed or mimeoed by them must airmail a copy to The Executive Director WW, airmail a copy to The Guardian WW, airmail 2 copies to The HCO Exec Sec WW, one copy to Issue Authority WW, and send 6 copies surface to the Librarian, Office of the Guardian WW, at the same time that the mailing is done. The only publishing offices for Scientology books are Saint Hill (chiefly) and Washington, D.C. (occasionally). However, at times in the past other offices have printed books. If your office has ever printed a book on Dianetics or Scientology, whether in English or another language, please send 8 copies of that book(s) to the LIBRARIAN, Office of The Guardian WW, SAINT HILL. If you know of any books of Dianetics and Scientology in another language than English, or translated into another language than English, we would greatly appreciate your securing copies of these and sending them to the LIBRARIAN, Office of The Guardian, SAINT HILL. L. RON HUBBARD LRH:lb-r.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED [See also HCO P/L 2 September 1971, Issue III, PK Archives (Office of the Guardian) WW, in the 1971 Year Book.] 205 HUBBARD-COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 MAY 1968 Remimeo Div 2s Div 6s IMPORTANT BOOK PURCHASE FROM WW Hereafter, ALL ORGS may purchase books on credit from WW as well as for cash. All previous discount systems are cancelled. No order may be for less than 25 of any one book or item. Cash purchases with cash received at WW obtain a 50% discount. Credit purchases obtain only a 25% discount. Any order for less than 25 of one item is for cash with a 10% membership discount. This arrangement also applies to FRANCHISE HOLDERS. If any credit book bill rises to above L 1000 without reduction, the Org Exec Sec of the Org is removed. If book supplies in an org drop below good dissem requirements the HCO ES will be removed. HCO special book accounts and money handling are cancelled. Books, meters and insignia come under the same system as training and processing. All special arrangements, Policy Letters, orders, Eds, arbitraries or rumours or despatches on the subject of books and meter orders and payments are cancelled. All E-Meters and all insignia come under this same policy. LRH:js.rd L. RON HUBBARD Copyright (c) 1968 Founder by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 MAY 1968 Gen Non-Remimeo All Scientology Orgs can buy books and other items from Publications WW on credit with a 25% discount or for cash with a 50% discount. LRH-js.rd L. RON HUBBARD Copyright (c) 1968 Founder by L. Ron Hubbard ALL RIGHTS RESERVED 206 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 MAY 1968 Remimeo (Revised 10 September 1968) Div 2s Div 6s IMPORTANT PURCHASING FROM PUBS ORG WW Hereafter, ALL ORGS may purchase books and standard stock items on credit from POWW as well as for cash. All previous discount systems are cancelled. No order may be for less than 25 of any one book or item except tapes, E-Meters and films. Cash purchases with cash received at POWW obtain a 50% Discount. Credit purchases obtain only a 25% discount. Any order for less than 25 of one item except tapes, E-Meters and films is for cash with a 10% membership discount. This arrangement also applies to FRANCHISE HOLDERS. Credit for standard stock items is only extended up to f 1000. If book supplies in an org drop below good Dissem requirements the HCO ES will be removed. HCO Book Account Pol Ltr restored. No book, meter, etc monies subject to allocation of percentile and must be kept separate as is foremost dissem line. Books must be subsidized by adding reserve monies to HCO book from time to time. All special arrangements, Policy Letters, orders, Eds, arbitraries or rumours or despatches on the subject of books and meter orders and payments are cancelled. All E-Meters and all insignia come under this same policy. 50% disc on E-Meters may be obtained for a bulk order of 10 E-Meters pre-paid. Film and tape prices remain as established by POWW. L. RON HUBBARD Founder LRH:js.ei.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 207 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 JUNE 1968 Remimeo HCO Exec Secs Dissem Secs WEEKLY BOOK STOCK REPORT REQUIRED The current I b Weekly Book Stocks (c) Sales Report or any updated version must be sent in weekly to WW. The routing is to the Success In Charge of the Pubs Org WW, via the CLO and the International Promotion Officer. This report goes directly to WW. A second copy is sent on channels to the Continental HCO Exec Sec. Add "Ordered from" between Date Ordered and Comments. Failure to send in this report weekly to WW will go to the International Ethics Officer as a No Report and be followed by any Ethics action necessary to obtain the report weekly. L. RON HUBBARD Founder LRH:js.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 208 WEEKLY BOOK STOCKS AND SALES REPORT HCO (location of org) TO: DISSEM SEC (OR, FOR US ORGS) AOSH DK PUBLICATIONS DEPARTMENT ASHO PUBLICATIONS DEPARTMENT SPO A/S 2723 West Temple Street Toldbodgade 33 Los Angeles 1253 Copenhagen (c) Denmark California 90026 Report Form No. I B for W/E-- at 2.00 pm Reported by Date LIST NO. SOLD NO. IN NO, ON DATE ORDERED TITLE PRICE IN WEEK STOCK ORDER ORDERED FROM COMMENTS (Full list of all Dianetics and - EXAMPLE OF LAYOUT (USING - Scientology BOTH SIDES OF SHEET) FOR A bookstore - CURRENT REPORT FORM I B - items, including EMeters, Insignia, etc) HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 OCTOBER 1969 CenOCon PU13LICATIONS DEPTS AND ORGS HOW TO STRAIGHTEN OUT AS BOOKS ARE THE FIRST LINE OF PROMOTION IT IS VITAL TO HAVE PUBS DEPTS or ORGS SOLVENT AND RUNNING. The formula for straightening out and making solvent any Publications Department or Org follows. 1. Make sure HCO Book Account Monies are used only to buy books and that all books and publications receipts go only into them and nowhere else in all orgs over the world. In the Pubs Org or Dept or section in an org that sells or handles books: 2. Collect all invoices of books or publications shipped out or put on consignment or mailed out or ordered. Neatly file all such papers by alphabetical names with invoice copies of money already received from them. 3. Compile statements of monies due and address the envelopes and send the statements out. These must be accurate. What the statement amount was and when sent should be marked in the file. MAIL THEM so you will have some money coming in. 4. Collect all business papers ordering or buying books from printers or distributors into a BUSINESS FILE FIRMS, put in neat file folders with receipts of monies paid out. Add up what is owed. 5. Verify with these creditors if this is the correct amount owed. YOU HAVE NOW TAKEN CARE OF THE TWO MOST VITAL STEPS. THOSE STATEMENTS TO DEBTORS WHO OWE YOU MONEY MUST GO OUT MONTHLY. 6. Collect together all orders for books and publications ordered by individuals and firms or orgs, put them in chronological date and start shipping promptly. 7. Any book or publication you can't supply (a) Inform the orderer you are out of it but are getting in a supply and will ship soonest. (b) Arrange to get a supply. (c) Backlog the unfilled order in a neat file where it is visible and available. (d) Ship it when you get it. 8. Work out how you are going to procure and supply E-Meters and get it in action. 210 9. Work out an order form listing all your books, publications, insignia, meters so printed that a buyer can write "send me" with just an X on it and add up and enclose the amount in a return envelope on which he pays postage-by air if to a distant place. 10. Get out your statements or a magazine to your entire list and in addition to Org news and offerings stress book ads in it. 11. Get your shipping up in speed to 24 hours shipped after order received. 12. Do an inventory book of all books, publications, insignia and meters so you have a total correct stock book. Ship thereafter from this stock book. 13. Make the main org pay for the magazine as a means of advertising training and processing. 14. Every month on schedule get out a magazine, alternating Major to Members with Minor to whole list. This means a fat major one month and a minor the next. 15. Verify that Address has all CF names in it. Get it made so if not. 16. Verify that CF has all persons filed in it that ever bought from the org. Get it made so if not, 17. Other methods of distribution should be looked in to or also used BUT NONE OF THEM KNOCK OUT THE ABOVE STEPS. These have worked for years. 18. Give discounts that are real. You must not give discounts greater than those which leave you a good profit on turnover. 19. Keep up your business file, statement file and inventory book. 20. Be businesslike about publications. 21. Arrange sensible and routine procurement of books, Publications, E-Meters and insignia well in advance of need and in real quantities and work out how to pay for them. L. RON HUBBARD Founder LRH:Idm.rs.ei.rd Copyright Q 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 211 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 DECEMBER 1969 Remimeo Issue 11 Div 2s (Cancels HCO P/L 23 May 1968 Div 6s Revised 10 September 1968, Same Title) IMPORTANT PURCHASING FROM PUBS ORG Hereafter, ALL ORGS must purchase books and standard stock items from Pubs Org for cash. No credit will be extended. All previous discount systems are cancelled. Any order for more than 25 of any one book or item except tapes, E-Meters and films, receives a 50% discount, plus postage or freight costs. Any order for less than 25 of one item except tapes, E-Meters and films receives a 10% membership discount. This arrangement also applies to FRANCHISE HOLDERS. If book supplies in an org drop below good dissem requirements the HCO ES will be removed, if new stocks are not in transit. HCO Book Account Pol Ltr restored; pcs. Account Pol Ltr remains in force. No book, meter, etc monies are subject to allocation of percentile and must be kept separate as is foremost dissem line. Books must be subsidized by adding reserve monies to HCO book from time to time. All special arrangements, Policy Letters, orders, EDs, arbitraries or rurnours or despatches on the subject of books and meter orders and payments are cancelled. All E-Meters and all insignia come under this same policy. 50% disc on E-Meters may be obtained for a bulk order of 10 E-Meters pre-paid. Film and tape prices remain as established by Pubs Org. L. RON HUBBARD Founder LRH:js.ei.idm.cden Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED [See also HCO P/Ls 20 March 1971, Book Discounts and Merchandising Policy, and 5 April 1971, Issue II, of same title, in the 1971 Year Book.) 212 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 9 MARCH 1959 TAPES AND RECORDS Tapes and records filing, preparation, ordering and editing shall be under Gladys Wichelow. Tapes and records will be sold, stored and inventoried by the book section when they are for sale as items only. The Tape and Record Library is not the Tape and Record Sales Dept. L. RON HUBBARD LRH:mp.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 10 MARCH 1959 To all HCO Area Secs Assoc Secs 2 copies to all Central Orgs wash Los Angeles Auckland Melb Jobg BSCN/HCS COURSE TAPES The tapes for BScn and HCS courses are now as follows: 5th London ACC Tapes - 20 hrs. 21st US Supplementary Tapes - 8-1/2hrs. 1-1 hr. These are the best quality and are the total data given in these, units. They are being released only to Central Organizations as follows: 1. London 2. Washington 3. Melbourne 4. Johannesburg 5. Auckland. They must not be copied or loaned or played by others than Instructors. They are valuable. Further some of the data would hurt field cases if generally released. Therefore, on the understanding that this data will be safeguarded they are being forwarded by air as soon as costs received. They are one for one speed copies, therefore, copy masters. They were professionally recorded. Only five sets are being made. Therefore the cost even if it includes air freight, is high. It is f 200 ($562) for a whole set everything included. This is L6.16.0 (818.45) per lecture. To teach a BScn/HCS course these are necessary. We can crack all cases now. Let's not lose the data. On receipt of the copy masters, you are requested to make one copy yourself for actual use in your class and place the copy masters in a vault for further reference. Your set is being made for shipment now. Please send your cheque to HCO London. L. RON HUBBARD LRH:mp.rd 213 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 8 APRIL 1959 Make info available all activities NEW HPA/HCA TAPES I am making a new up to date HPA/HCA tape series while teaching the current HPA/BScn Course in London, very ably assisted by Dick and Jan Halpern. This course is being done with an eye to maximum stability and continued validity. It covers all the TRs from 0 to 9, all valid HPA/HCA processes and teaches as well how to obtain releases and theta clears by modern processing. Sixteen basic processes are covered fully. The E-Meter is covered fully and used on this course. New student texts will match this course. The main lecture series consists of 25 hrs by covering the elements of Scientology, axioms, scales, TRs (15 mins for each TR from 0 to 9) all recorded by a professional company at 7 1/2 in/sec. 40 tapes 1/2 hour each are also being made by Dick and Jan Halpern in the actual class work. All these tapes together are class A, for use in Central Organizations only, not to be loaned, copied or sold. The cost is not yet established. The lectures will all be on 33/4 inch per second tape copied one for one speed. It is advised that you advertise this 2 month course at once with the above data. This is the first HPA/HCA course I have personally compiled in 5 years and contains all the important intervening data and very fast clearing. The tapes will be shipped to you by air freight as soon as they are completed and copied, but not later than May 30. L. RON HUBBARD LRH:mp.rd 214 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 14 MAY 1959 Distrib. "Central" HCO Offices only HOW TO ESTABLISH PRICE OF BOOKS AND TAPES BOOKS Establish fully the printing cost. Multiply by five. This is cost of the book to usual buyers. However, a book price can be further increased so that when one gets a 20% reduction he pays a whole figure. Example: Printing cost X (c) 20 shillings. This is minimum safe retail price. This can be fixed further so members buy it for 20 shillings after their 20% discount, i.e. 24s X 20% (c) 20s. TAPE PRICING Add: I (c) Cost of tape original 2. Cost of recorder and equipment depreciation (2 yrs per recorder); includes cost of recorders in copying. 3. Cost of time of engineer (gross weekly) 4. Cost of tape for copy master. 5. Cost of tapes for copies. 6. Rental cost of recording room or rooms. 7. Performer cost. (Min. f 15.0.0/week) 8. Shipping cost of whole package by air (c) insurance. Add 100% of above. L. RON HUBBARD LRH:mp.pm.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 215 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 OCTOBER 1959 CenOCon TAPE AND RECORD PRODUCTION HAT Purpose: To insure excellent quality reproduction of voice in tape and record production. To make sure that all materials released via tape and record follow organization policy. No. I Receives master quality tape copy or B master from Tape Master library tape to go into production (whether as tape or record). No. 2 Listens to quality of tape. No. 3 Edits out all snaps, pops, coughs of audience (where possible) and LRH coughs (where possible). Cuts out any phrases which might in some way down grade Scientology, Scientologists, or Central Organizations. No. 4 Edits lectures to 24'30" for records. (So that overprint does not show up.) No. 5 Make production master if for tape distribution, and send edited copy master to master tape file for filing. No. 6 Receives orders from DCI shipping for tapes and sends out production master for copying or does it on org equipment-whichever is being done at the time. Makes labels for tapes when finished and sends to shipping to ship. No. 7 For records-sends the edited lecture to (organization outside handling same). Receives back an acetate test pressing. If not OK correct what is wrong either in master tape or if the outside Org is goofing tell them what to correct. When you receive an acetate test pressing which is OK send back for test pressing of actual record. If OK with LRH then send in order for record and quantity. Also send in mockup of label to go on record. No. 8 When final test pressing OK'd send to printing name of lecture, copyright date, lecturer, event, to have labels for record jackets made. Make sure there are enough record jackets in stock to cover quantity. If not then order from printing (using usual P.O. routing). No. 9 When final records are received they are to be packaged by Book Admin and shipped by shipping. Delivery receipt and P.O. sent to accounting. Master tape copy sent back to master tape library for future use. No. 10 When finished making copies of tapes send production master back to master tape library for filing and future use. No. I I When a tape and/or record is released make sure that the text is copyrighted with the exact wording as on tape or record. Not necessary to send a copy of the tape or record to copyright office, only one original typed copy. L. RON HUBBARD LRH:iet.rd Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 216 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 OCTOBER 1959 CenOCon RECORDING OF TAPED LECTURES AT I ST MELBOURNE ACC AND PRE-ACC CONGRESS This policy applies to any area in which Ron personally conducts an ACC and/or Congress and delivers lectures for tape recording. The tapes must be of professional quality and not home recorded. Please refer also to Tape and Record Production Hat, HCO Policy Letter of 5th October, 1959. 1. Make 2 masters and I copy of all taped lectures for both ACC and Congress. 2. HCO Melbourne may keep I master and I copy only for each taped lecture for both ACC and Congress. 3 One master tape for every lecture recorded on the 1st Melbourne ACC and Pre-ACC Congress must be airmailed to HCO WW, East Grinstead, Sussex, immediately after production is completed. 4. HCO Melbourne may not release copies of ACC tapes to HASI, Melbourne, or anyone else, until OK'd for release by L. Ron Hubbard. 5. No master tape may be used by any personnel or department at any time. Always use copies. 6. HCO Melbourne, will be charged by HCO WW for the cost of masters and copies of tapes kept by HCO, Melbourne. 7. HCO Melbourne, may sell copies only of Congress lecture tapes to HASI, Melbourne, and the Australian field only. 8. 10% of income from all tape sales is, as always, forwarded to HCO WW. 9. HCO WW will pay the entire production costs of recording the 1st Melbourne ACC and Pre-ACC Congress tape lectures. Forward these accounts to HCO WW, East Grinstead, Sussex. The prices of these tapes will be advised as soon as calculated. HCO Research Project Supervisor WW for L. RON HUBBARD LRH:js.cden Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED 217 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 8 APRIL 1960 Reissued from Sthil CenOCon TAPES OF WASHINGTON CONGRESS Franchised Auditors may now buy the tapes of the "State of Man" Congress held in Washington DC in January 1960. The tapes are available direct from HCO WW. Detail and prices as under: 3-2,400 ft. long play tapes with six hours of lectures from "The State of Man" Congress of 1960: Price f 30. 0. 0d ($84.00) per set. Only complete sets are sold. The titles of the lectures are: I (c) Create and Confront 2. Responsibility 3. Overts and Witholds 4. Why people don't like you 5. Marriage 6. Your case. LRH:PH,js.gh.rd Peter Hemery Copyright (c) 1960 HCO Secretary WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 JULY 1960 CenOCon CONGRESS TAPES The general policy on releasing Congress tapes is as follows: Congress tapes are available exclusively to Central Orgs for 6 weeks from the date of the Congress. At the end of this period, Congress tapes will then be available for sale to Franchise Holders on a world wide basis. LRH:js.cden Issued by: Peter Hemery Copyright (c) 1960 HCO Secretary WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD 218 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 JANUARY 1961 Central Orgs Tape Departments TAPE LEADER COLOUR CODES In order to standardize the usage of tapes all over the world, the following colour code for leader tapes is recommended. The code is based on information received as to what colours of leader tape are available in various areas. For Masters or Production Masters: On "A" side of tape - White or Gold On "B" side of tape - Red For Copies: On "A" side of tape - Green or Blue On "B" side of tape - Red. Please put into effect as soon as possible. If there is any difficulty in putting it into effect, inform HCO Secretary WW at Saint Hill. Peter Hemery LRH:jms.rd HCO Secretary WW Copyright (c) 1961 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 JANUARY 1961 HCOS Central Orgs TAPE COPYING CHANGED The world centre for tape copying is changed herewith to Washington D.C., in the charge of the HCO Dissemination Secretary U.S. Reason: The electronics equipment in the U.S. is superior and the main library for tapes is in D.C. U.K. copies have been too poor and tape is too costly. Order all tapes from the U.S. Address all comm about tapes to HCO Dissemination Secretary U.S. Note: You are about to get all Congresses copies I for I on Hi Fi for public tape plays in Central Orgs as part of PE activity. LRH:js.cden L. RON HUBBARD Copyright (c) 1961 by L. Ron Hubbard 219 ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 5 JUNE 1962 Central Orgs Franchise Field BPI CLASS 11 TRAINING ONLY BY ACADEMIES AND SAINT HILL Because of the upgrading of Class II Training and skills, and the length of time and staff needed to teach such a course, all rights to teach Class 11 Courses are hereby rescinded except for Academies and the Saint Hill Briefing Course. No Saint Hill Briefing Course tape lectures are available outside Central Orgs, and Saint Hill. Saint Hill graduates may, however, listen to these tapes at a Central Org, for their own information, by arrangement with the HCO of their area. L. RON HUBBARD LRH:dr.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 AUGUST 1962 CenOCon HCO ELECTRONIC CONSULTANT HAT This hat write-up is in use in DC, and can be used as a model hat by other Orgs. HCO ELECTRONIC CONSULTANT HAT Dept Head: HCO Continental Sec Purpose: To advise and render actual electronic engineering services to HCO and the Executive Director in matters pertaining to: Electrical and Electronic Communications; Tape Recording and Record Production; Electrical and Electronic Special Devices related to Technical Activities; E-Meters; And any other similar services requested by the Executive Director. This is not a full time post. It is presently filled in DC on a part-time basis. Each HCO Continental Office should fill this post-requirements: Technical Training as Auditor at least HCA level-Electronic Engineering background-Sec Check-person must also be approved by the Executive Director. The HCO Electronic Consultant shall also arrange for the recording facilities when the Executive Director is lecturing in the area, with approval of HCO Continental Sec. It is the further responsibility of this hat, pertaining to E-Meters, to receive, read and pass on to HCO Cont reports from area HCOs (such as HCO NY and HCO LA) concerning E-Meter servicing-making recommendations to HCO WW therefrom. L. RON HUBBARD LRH:dr.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED 220 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I NOVEMBER AD 12 Sthil D.C.I. Washington D.C. TAPES, STUDENT PURCHASE OF It has always been possible on special arrangement for students to buy tapes of lectures which have been part of their course or Congress Attendees to buy copies of Congress Lecture Tapes (providing they do not hold a Congress with them until well after the Org near them has had its Congress). At Student request, the tape of November 1, AD 12, Lectures I (c) 2, as they may serve a special purpose, are designated as BPI. Lecture One: The Missed Missed Withold Lecture Two: The Road to Truth They can be ordered through HCO WW or HCO DC at regular tape prices less any valid membership discount. They must be ordered together as the cost would be the same for one lecture. LRH:dr.cden L. RON HUBBARD Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 JUNE 1963 CenOCon TAPE RELEASE In view of its great value to all, the Tape of the lecture of May 16, 1963, entitled "The Time Track", is hereby released for general use and sale. LRH:dr.cden L. RON HUBBARD Copyright (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED [Note: These tapes are available from Publications Department, Advanced Organization Saint Hill Denmark, Jernbanegade 6, 1608 Copenhagen V, Denmark.] 221 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 FEBRUARY 1964 Sthil S.L.R. LTD TAPE COPYING In copying tapes, use the following procedure: I - Master. Use only for making copy master and transcriptionist tapes. 2. Copy Master. Use only it for copying. 3. Transcription Master. For use of typists doing transcription and when transcribed may be re-used. L. RON HUBBARD LRH:dr.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I I JUNE 1964 CenOCon CENTRAL ORGANIZATION (c) CITY OFFICE TAPE SERVICE Those organizations which have complied with HCO Pol Ltr of April 21, 1964, which required 5% of the Disbursement fund applied to old tape bills, and are paying cash for current tapes, will continue to receive their tape lectures. Those organizations and offices which have not complied may not receive further tapes until satisfactory arrangements have been made with Saint Hill's Scientology Library and Research. Only those lectures which apply directly to general auditing and can be used by an organization will be sent as at this time Level VI materials are of no direct use to an organization. This reduces the cost of tapes by reducing the number sent. No Central Organization or Continental Headquarters may now recopy tapes and send them to smaller offices. All offices must procure their tapes directly from Saint Hill. The reason for this is tape quality. Only Saint Hill uses one for one speed Ampex professional copying. Current basic tapes are of great interest to HGCs and Academies, particularly since up to Grade III Saint Hill materials are now being written up in fun with bulletins and check sheets for Grades 1, 11 and III for Central organization use. Current basic tapes of the type that is being shipped are part of this programme. LRH:jw.cden L. RON HUBBARD Copyright (c) 1964 by L. Ron Hubbard 222, ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 DECEMBER 1964 General Non-Remimeo Sthil Dept Heads (c) Execs The Auditor TAPE PRICES (Effective on Feb 1, 1965 and until Jan I (c) 1966) All tapes from Saint Hill will be charged at the rate of 4 1/2 guineas per lecture and 9 guineas per reel of two lectures. This is f 4.14.6. sterling, per lecture, L9. 9. 0 sterling, per reel. Or S 14.17 U.S. per lecture and $28.33 U.S. per reel. The price is for all lectures. Two lectures, as named on both sides, must be bought at one time. Any substitute for the second lecture has a surcharge of 5 guineas. POSTAGE This includes Airmail Post Free. DISCOUNTS Discounts are Central Organizations and City Offices 40%, Franchise Holders 30%, International Life Members 20%, International Members 10%, Life Members with membership dated before Nov 15, 1964 20%, Life Members only after Nov 15, 1964 10%. QUALITY These tapes are copied on Ampex professional recorders on Ampex mylar recording tape, 7 inch reels, individually boxed. Lectures since 1962 are from Ampex masters recorded with a Neuman (valve) Microphone. Speed is 3 3/4 inches per second. SPEED OF DELIVERY Orders are for the most part filled the Same day as received. REQUIREMENTS Certain tapes are required to teach courses, without which no certificate may be given. POLICIES All earlier tape policies released, except as modified as above, are in full force. L. RON HUBBARD LRH:jw.cden Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 223 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 DECEMBER 1964 General Non-Remimeo Sthil Dept Heads and Execs The Auditor TAPE AVAILABILITY All tape recordings are ordered direct from HCO WW where tape production is located. Any tape lecture made prior to January 1, 1964, with very few exceptions, may be purchased by Franchise and Field Auditors. (The exceptions will be tapes being currently used in an organization for training.) Organizations can purchase tapes for their own use made and released since January 1, 1964. Some of these tapes are also released for general sale and will be advertised from time to time. HCO Admin Ltr of April 23, 1964, is cancelled. If, however, any Org is already operating such a library, let us know and we will try to overcome any difficulties. All tapes must be paid for in advance. No copies may be made of tapes except at Saint Hill. L. RON HUBBARD LRH:jw.rd Copyright (c) 1964 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 MAY 1965 Gen Non-Remimeo HCO Dissem Sec Dist Sec Mimeo Registrars Tech Pets SALE OF BULLETINS (c) TAPES Qual Pets FORBIDDEN The sale of HCOBs and HCO Pol Ltrs and Tapes is FORBIDDEN to all orgs. No org may sell any Field Auditor or Franchise Auditor or the public any Bulletin or Policy Ltr or tape. No org may lend or permit to be copied any HCOB, Pol Ltr or tape. No org may permit notes of tapes to be mimeographed, published or sold. The only materials which may be released or sold are those authorised by the Office of LRH at Saint Hill through the HCO Dissemination Secretary Saint Hill and only by specific written orders from the Office of LRH Saint Hill. All materials issued are for use only by orgs in the conduct of their business and basic activities of training and processing. L. RON HUBBARD LRH:wmc.rd Copyright (c) 1965 by L. Ron Hubbard [See also HCO P/L 10 February 1971, Issue 11, ALL RIGHTS RESERVED Sale of Org Materials, in the 1971 Year Book. 224 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 DECEMBER 1965 Gen Non-Remimeo Action St Hill only. Hats All Execs Office 21 Exec Division Dept 21 All Execs Div 7 HCO Dissent Div LRH Personal Sec LRH Photo All Execs Dissem Div All Tape Personnel TAPE COLOUR FLASH CODE Reels are marked, as well as boxes. UNMARKED REELS: New Reels or spools, unused should be checked and Colour flashed if found to be recorded on, check with LRH personally before erasure of any unmarked tape found anywhere. YELLOW TABBED LABEL or yellow-HCO Dissem Master. These are never erased, may not be played or loaned or used. They are for Archives only. "Production" is written on the yellow tab label of a production master. GREEN TABBED LABEL or green tape-Commercial copy, for sale to orgs or field or student use in Tech and Qual Divisions. RED TABBED LABEL or Red marked-LRH master for music, cine, original tapes of books and tapes LRH wants kept. These belong in the Office of LRH. They are never erased. The designating word "Cine" or "Book" etc is added to the label with other descriptive matter, LRH uses also some coloured reels. A Coloured reel (plastic is coloured) is always property of LRH. BLUE TABBED LABEL or Blue marked-Dictative tapes, may be erased when transcribed and checked against copy. Usually letters, orders or notes. THIS IS USED THROUGHOUT THE ORG. Never mark a reel or box blue unless the tape has been checked by playing it to see what it really is. Don't ever erase unless you are sure it has been transcribed. Stenos, always add a note on the box as to the date of transcribing. Don't let tapes float about without boxes. Any tape so adrift should be checked, marked and boxed and left in a box. Forward all dictative tapes in the right box and in a box. Be careful in using tape to restore to the tight reel. You can wind one through to an unmarked or wrongly marked reel. Never use a marked reel for the take up reel. If your empty is marked, find the original and restore it. Blank (empty) spools are always unmarked. Tape labels can have a Div and Dept or Section number or name on them. This is done using the colour code above. Coloured plastic reels may not be used by anyone but LRH. All others use clear plastic. Labels for reels are easy to get. Use them. LRH:ep.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard 225 ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 24 OCTOBER 1966 HCO Dissem Sec Dir of Pubs Tape Section Hats Publs Stock Hats Dir Disb Purchasing Officer Supply Officer BLANK TAPE REELS Reels of blank tape newly purchased when received by the organization and checked as to the correctness of the order are all to be routed directly to the Publications Stock Officer in the Department of Publications for entry into Stock records. The Tape Section requiring blank reels of tape for making Masters, Production Masters, and copies for use on Courses or for public sale must obtain blank reels upon the presentation to the Publications Stock Officer of the invoices ordering such or the No Charge Purchase Orders okaying such. Reels of tape required for recording live lectures by L. Ron Hubbard are to be made immediately available when such lectures are given. The Guardian WW Mary Sue Hubbard L. RON HUBBARD Founder LRH:MSH.jp.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 226 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 APRIL 1970 Remimeo Issue III HCO ES Org ES Public ES Pubs Org (Cancels HCO P/L 31 Dec 1964 Franchise "Tape Availability". FSMs Amends HCO P/L 13 May 1965 "Sale of Bulletins and Tapes Forbidden".) TAPES LRH tapes are a highly valuable dissemination medium. Franchise Centers, Groups, FSMs and individuals should be strongly encouraged to buy and play tapes regularly. Many groups have been started on the basis of a weekly tape play, and members of such groups have gone on to have training and processing. ORGS TO SELL TAPES ANY OFFICIAL SCIENTOLOGY ORGANIZATION MAY NOW SELL TAPES. Stich tapes must be obtained by the org from the Scientology Publications Organization. TAPE COPYING Policy regarding the copying of tapes remains. NO ORG, FRANCHISE, GROUP OR INDIVIDUAL EXCEPT THE SCIENTOLOGY PUBLICATIONS ORGANIZATION MAY COPY ANY DIANETICS OR SCIENTOLOGY TAPE. This is because inferior quality tape reproductions are extremely detrimental to dissemination and to Scientology. ORG TAPE PLAYS All orgs are to themselves conduct a weekly tape play, for which a small fee is charged, using good quality high fidelity equipment, and ensuring by effective promotion that it is well attended. USE TAPES. SELL TAPES. CS-2 for LRH:NFS:kjm.bp.rd L. RON HUBBARD Copyright (c) 1970 Founder by L. Ron Hubbard ALL RIGHTS RESERVED 227 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 JANUARY 1961 Dir Mat of All Cen Orgs HCO Secs Fowler (c) Allen BRITISH E-METER BREAKAGE It has been found by our electronics repair man in Johannesburg that the transistors in the British Model E-Meter are cracking or disconnecting on some cases during shipment after being checked out okay at St Hill, If British Meters fail in your area on arrival this should be looked into at once. Please report to me the costs you have laid out in repairing transistors on these meters. LRH:js.lh.cden L. RON HUBBARD Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 OCTOBER 1961 CenOCon E-METERS TO BE APPROVED HCO Policy Letter of October 9, 196 1, Academy Training, states that students in the Academy should only be allowed to use E-Meters which have been approved by HCO. This policy should be extended to include also E-Meters which are used in the Organization throughout, including the HGC. In order to safeguard the interests of Scientology, it is essential that this policy should be strictly enforced by the HCO. No E-Meter should be approved by the HCO unless it is known to be a type which has been designed and manufactured by L. Ron Hubbard, or by individuals or groups who have been directly and specifically authorized by L. Ron Hubbard to manufacture E-Meters of approved design under licence. (c) All formerly made E-Meters which have not been approved by L. Ron Hubbard are automatically disallowed by this Policy Letter. No Central Organization should manufacture E-Meters locally unless by direct arrangement with L. Ron Hubbard personally, who will first require to examine an actual prototype of the proposed meter to ensure good quality and excellent performance. No authority to manufacture E-Meters or approval of meters may be issued by any office except HCO WW. LRH:iet.cden L. RON HUBBARD Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED 228 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 DECEMBER 1961 CenOCon E-METER SUPPLIES Effective immediately, the following policies apply to the supply and sale of the British Mark IV E-Meter. Central Orgs may order supplies of the Mark IV from the Book Department of HCO WW. The price to Central Orgs is L24.0.0 per meter. THE FULL AMOUNT MUST BE SENT IN ADVANCE. METERS CANNOT BE SUPPLIED TO THE ORGS ON CREDIT. This is understandable in view of the large amounts involved. Effective at once, the retail price of the Mark IV meter is S 125, or f 44. 10.0. International Members receive 20% discount on cash purchases. The cash price to International Members is, therefore, S 100, or f 35.12.0. HCO WW sells E-Meters for cash only. The Central Orgs may sell meters for cash, or at their discretion may arrange H.P. sales to buyers who are resident in their areas. The suggested retail price for H.P. sales is S 145, or f 52 approximately. LRH:imj.cden L. RON HUBBARD Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 FEBRUARY 1962 CenOCon SUPPLY AND SERVICING OF THE MARK IV E METER We will not permit any E-Meter to be built except the Mark IV and that in England only. Each Central Organisation may make use of a sound local electronics-man to repair and service meters. Any such local repair-man can be supplied with the necessary repairparts upon his application to the Technical Materiel Secretary at HCO WW. No Circuits for the Mark IV are available: they are usually not needed in repair work. If, however, any repair becomes necessary for which the Circuit seems to be required, the meter must be sent to HCO WW. Meters may, of course, be returned to HCO WW for repair at any time, as they are far too important in their action to be carelessly repaired, OR manufactured. LRH:jw.rd Issued by: HCO Technical Materiel Copyright (c) 1962 Secretary WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD 229 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO. POLICY LETTER OF 10 APRIL 1962 HCO Secs Org Secs E-METERS As from this date, the following policies apply to the distribution of E-Meters. PRICES AND POST AND PACKING CHARGES TO INDIVIDUALS (TO BE WIDELY ADVERTISED) The price of a British Mark IV E-Meter to an individual is L44.10.0 STERLING (125 Dollars), less 20% if the purchaser is a Franchise holder or an International member of HASI; such discount reduces the price to. L35.12.0 STERLING (100 Dollars). Postage and Packing will be Payable at these rates, when posted from Saint Hill to addresses in the following areas: In Great Britain L 1. 0. 0 In U.S.A. 5 Dollars surface, 15 Dollars Airmail In Australia and N. Zealand L 2. 0. 0 surface, L 9. 0. 0 Airmail (Sterling) In South Africa L1.10. 0 surface, L5. 0. 0 Airmail (Sterling) PRICES TO CENTRAL ORGANIZATIONS AND CITY OFFICES The price of the Mark IV E-Meter to the Central Organizations or City Offices will be L 28.10.0 Sterling (80 Dollars), subject to the following conditions: that a Central Org orders 10 E-Meters or more at one time; that a City Office orders 4 or more E-Meters at one time; that cash is received with the order; that E-Meters ordered by the Orgs or City Offices AT ORG PRICE will be shipped to the Organization or City Office concerned AND NOT TO INDIVIDUALS; such orders will ordinarily be shipped by Airfreight-"Carriage forward on buyer"-at the lowest rates obtainable. (Such Airfreight charges will probably amount to about one third of the Post and Packing charges quoted for individual orders above.) Central Organizations and City Offices may order E-Meters for individuals, to be shipped to the individual at his or her address, but no Org discount will then apply, and the order must be accompanied by the FULL purchase price, plus Postage and Packing, less the individual's discount where appropriate. HCO Technical Materiel Secretary WW LRH:EW:jw.rd for Copyright (c) 1962 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I I APRIL 1962 HCO Secs Org Secs SUPPLY OF E-METERS TO CENTRAL ORGS (To clarify HCO Policy Letter of 10 April 1962 on E-Meters) Please note that, in order to qualify for Org discount, Central Organizations must order a minimum of 10 E-Meters, and City Offices must order at least 4 E-Meters at one time; i.e., orders for smaller numbers than those specified will be charged at full rates, less individual discounts, where claimed. Issued by: HCO Technical Materiel Secretary WW LRH:EW:jw.rd for Copyright (c) 1962 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED 230 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 JULY 1962 HCO Secs Org Sets Training & Tech Depts MA: to be printed in all Scn Magazines THE BRITISH MARK IV E-METER As per earlier directives, it is mandatory that all Professional-course Students of Scientology must own a British Mark IV E-Meter. Production of the British Mark IV E-Meter has now largely caught up with demand, and individual orders for these E-Meters received by HCO Technical Materiel Secretary WW, at Saint Hill Manor, East Grinstead, Sussex, England, will henceforth be despatched immediately upon receipt of cash with order. The price of the British Mark IV E-Meter is L 44. 1 0s.0d. Sterling (125 dollars), less 20% if the purchaser is a Franchise holder or an International member of HASI; such discount reduces the price to L 35.12s.0d. Sterling (100 dollars). Postage and Packing will be payable at these rates when despatched to addresses in the following areas: In Great Britain L1.0s.0d. In USA 5 dollars Surface, 15 dollars Airmail. In Australia & NZ L 2.0s.0d. Surface, L 9.0s.0d. Airmail (Sterling) In South Africa L 1. 1 0s.0d. Surface, L5.0s.0d. Airmail (Sterling) N.B. The British Mark IV E-Meter is the ONLY E-Meter which may be used in HGCs or in Academies of Scientology, and its use is imperative by any Auditor who wishes to audit really effectively. Issued by: HCO Technical Materiel Sec WW for L. RON HUBBARD LRH:EW:dr.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED 231 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 JULY 1962 HCO Secs ORG Secs ORG SHIPPING Depts SUPPLIES OF E-METERS VIA AND FOR CENTRAL ORGS It is intended, as soon as possible after this date, to establish a 'Stock-pool' of E-Meters at each Continental HCO, and such other HCOs as may be necessary. HCO London will be an exception to this. The E-Meters for the Stock-pool will be sealed individually inside their cartons with steel bands, will be clearly marked "PROPERTY OF HCO WW, TO BE HELD PENDING INSTRUCTIONS", and must remain unopened until orders for disposal are received from HCO Technical Materiel Secretary WW. The E-Meter's Number will also be marked on the carton. The purpose of this policy is to ensure that an abundant supply of E-Meters will be available both to individual buyers and to the Central Organisations on any continent. In the case of individual buyers, the procedure will be: As soon as cash is received at HCO WW from an individual in payment for an E-Meter, that person will receive, by return Post (Airmail) a Receipt for his or her money plus a yellow copy of an HCO WW Shipping Invoice bearing the Number of a particular E-Meter; simultaneously, an order, signed by HCO Technical Materiel Secretary WW, will go to the appropriate Central Org's Shipping Dept, via the local HCO Sec, to send an E-Meter- designated by Number-to the person concerned; the form of carriage (Surface or Airmail) will also be specified. (The pink copy of the HCO WW Shipping Invoice will be sent to the local HCO Sec for each E-Meter at the time of any bulk shipment of E-Meters from HCO WW; the white copy of the HCO WW Shipping Invoice pertaining to any E-Meter will be enclosed within the packing-box of that EMeter.) It will be the responsibility of the local HCO Secretary to ensure that no Stock-pool E-Meter is used, sold, despatched, or even unpacked except upon express instructions from HCO Technical Materiel Secretary WW. Upon receipt of such instructions, the Shipping Dept concerned will ship the designated E-Meter to the buyer after inserting a white Shipping Invoice into the carton WITHOUT TAKING OFF THE METAL BANDS; the pink copy of the same Shipping Invoice must then be sent to HCO WW, first noting ON THAT COPY (NOT THE WHITE ONE), THE AMOUNT OF THE POSTAGE. As each shipment of E-Meters is received from HCO WW, the Central Org will pay any Customs Dues, Wharfage Charges, etc, and will then Bill HCO WW for reimbursement of such sums; also, when an E-Meter has been re-shipped out from a Central Org, the Central Org will then Bill HCO WW for reimbursement of Postage plus a Handling Charge amounting to 25% of Surface Mail charge; NB, this handling charge is to be calculated on the Surface Mail charge even if the package has been sent by Airmail on instructions from HCO Technical Materiel Secretary WW. In the case of Central Orgs' own supplies of E-Meters, the procedure will be:- Cash for a minimum of 10 E-Meters must be sent to HCO WW whereupon an authorisation will be sent by HCO Tech Mat Sec WW stating exactly which E-Meters-by Numbers-may be taken from the Stock-pool. The conditions of sale of E-Meters at Org Prices, i.e., for City Offices as well as Central Orgs will continue as per HCO Policy Letter of April 10, 1962; HCO Washington DC will hold the Stock-pool of E-Meters for USA; HCO Melbourne will hold the Stock-pool of E-Meters for Australia, and HCO Johannesburg will hold the Stock-pool for Africa. Where E-Meters are sold to Central Orgs or City Offices at the Special Org Price, the charges for Customs and Airfreight will be borne by the Central Org or City Office concerned, and will be separately Invoiced by HCO WW. IF ONE OF THESE HCO WW HOLD METERS IS USED BY THE ORG HOLDING IT, HCO WW WILL BILL THE ORG FOR THE FULL RETAIL SALES PRICE OF THE METER. LRH:EW:dr.rd Issued by: HCO Technical Materiel Sec WW Copyright (c) 1962 for by L. Ron Hubbard ALL RIGHTS RESERVED L. RON HUBBARD 232 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 NOVEMBER 1962 HCO Secs Org Secs PRICES OF THE BRITISH MARK V E METER As from this date, the following policies apply to the distribution of the British Mark V E-Meter. PRICES AND POST AND PACKING CHARGES TO INDIVIDUALS (TO BE WIDELY ADVERTISED) The price of the British Mark V E-Meter to an individual buyer is L 50. 0. 0 STERLING (140 DOLLARS), less 20% if the purchaser is an International member of HASI, or a Franchise holder; such discount reduces the price to L 40. 0. 0 STERLING (112 DOLLARS). Postage and Packing will be payable at these rates, when posted from Saint Hill to addresses in the following areas: IN GREAT BRITAIN L 1. 0. 0 IN U.S.A. 5 DOLLARS surface, 15 DOLLARS Airmail IN AUSTRALIA & N. ZEALAND L 2. 0. 0 surface, L9. 0. 0 Airmail (STERLING) IN SOUTH AFRICA L 1. 10. 0 surface, L5. 0. 0 Airmail (STERLING) PRICES TO CENTRAL ORGANIZATIONS AND CITY OFFICES The price of the Mark V E-Meter to the Central Organizations or City Offices will be L 32. 0. 0 STERLING (90 DOLLARS), subject to the following conditions: that a Central Org orders 10 E-Meters or more at one time; that a City Office orders 4 or more EMeters at one time; that cash is received with the order; that E-Meters ordered by the Orgs or City Offices AT ORG PRICE will be shipped to the Organization or City Office concerned AND NOT TO INDIVIDUALS; such orders will ordinarily be shipped by Airfreight- "Carriage forward on buyer"-at the lowest rates obtainable. (Such Airfreight charges will probably amount to about one third of the Post & Packing charges quoted above for individual orders.) Central Organizations and City Offices may order Mark V E-Meters for individuals to be shipped to the individual at his or her address, but no Org discount will then apply, and the order must be accompanied by the FULL purchase price, plus Postage and Packing, less the individual's discount where appropriate. HCO Technical Materiel Secretary WW for L. RON HUBBARD LRH:gl.rd Copyright (c) 1962 by L. Ron Hubbard ALL RIGHTS RESERVED 233 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 NOVEMBER 1965 Remimeo MARK V AND LISTING E-METERS The current Meters that are to be used by Professional Auditors and Trainees are the Mark V and Listing E-Meter, which has the same circuit and make up. These Meters can be ordered from St Hill in bulk at a 50% discount by organizations. LRH:ep.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 JULY 1969 General Non-Remimeo CONFESSIONAL AIDS Confessional aids (E-Meters) are sold only to Ministers or to those who are pursuing studies leading to ordination as Ministers in the Church of Scientology. The Confessional Aid assists the Minister in locating and relieving the spiritual travail of individual parishioners in the Scientology Confessional. The Confessional Aid does not diagnose or treat human ailments of body or mind, nor does it affect the structure or any function of the body; its use is directed as an article of faith of the Church of Scientology, and was never intended for use outside of the Scientology ministry. C.B.B. Parselle Legal Chief WW LRH:CP:ei.rd for Jane Kember Copyright (c) 1969 The Guardian WW by L. Ron Hubbard for L. RON HUBBARD ALL RIGHTS RESERVED Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 22 MARCH 1970 Gen Remimeo BPI IMPORTANT ORGs E-METER DISCOUNT POLICY Franchises PURCHASING E-METERS FROM PUBS ORG All previous discount systems are cancelled on E-Meter purchase from Pubs Org. E-Meters are charged for as follows: I . On individual purchases without any membership, full price, no discount. 2. International Membership holders - 20% discount. 3.Bulk sales (10-49 meters) - 35% discount. 4. Bulk sales (50 or more meters) - 40% discount. S. All contracted staff - 40% discount. L. RON HUBBARD LRH:nt.aap.rd Founder Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED 234 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 OCTOBER 1959 Ltd. BLAZER BADGES Effective immediately, HASI and HCO Blazer Badges are obtainable by other offices only from HCO WW. No other office may have these items produced locally or obtained from anywhere other than HCO WW. Orders with any private manufacturers should, if at all possible without loss of money, be cancelled at once. If unable to cancel, sell the badges in the usual way and re-order from HCO WW. DISCOUNTS Exceptions to the ruling regarding discounts not allowed on credit purchases are as follows: 1. Any HCO or Central Org Office which will continue to receive any discount allowed on order placed whether this is accompanied with payment or not. 2. Any official bookseller, library or organization, where "credit with discount" transactions, without payment at time of ordering, are a recognised procedure. Peter Stumbke LRH:js.rd HCO Book Administrator WW Copyright (c) 1959 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 NOVEMBER 1959 Ltd. HCO AND HASI BLAZER BADGES HCO and HASI Blazer Badges, which are both obtainable from HCO WW, are priced as follows: HCO Badges - 54/- each. HASI Badges - 58/- each. Other Offices are allowed 20% discount on both these items. Please note that only HASI Badge is for sale to members of the public, etc. The HCO Badge is for sale only to members of HCO. At this time, no discounts, other than the one mentioned above, are given to anyone. Peter Stumbke MSH:js.bp.rd Book Administrator, HCO WW Copyright (c) 1959 for by L. Ron Hubbard MARY SUE HUBBARD ALL RIGHTS RESERVED Deputy Executive Director 235 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 NOVEMBER 1965 Remimeo Exec Sec Qual Personnel Certs and Awards Dissem Dept Pubs RELEASE PINS Grade 0 to Grade IV Release awards (in addition to the Grade Certificate) consist of one pin to each pc for all these lower grades. One does not give a separate pin for each grade. The Release is given his Release Pin as an award for Grade 0. He is issued no further Release pins as he attains Grades 1, 11, 111 and IV. If he has lost his Release Pin and so states, he may sign a Certificate of loss in Certs and Awards and may purchase a new Release Pin for the grade to which he is entitled for 5 shillings sterling or $0.75. The Certificate of Loss is then sent to Ethics for their files so that this pc can't keep "losing Release Pins". The Certificate of Loss simply states "I have lost my Release Pin and attest that I have not given it to another person". And is signed legibly so that the name can be read. It is of course grounds for false attestation if the matter ever comes up. Grades V, Va, and VI have a larger pin given when the pc attains the higher grades. This pin similarly is issued for Grade V, Power Release only. Subsequent Releases (Va and VI) do not obtain another pin. In case of loss the procedure is the same as for the lower grade pin but the charge may be higher. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 236 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 JANUARY 1968 Remimeo HOUSE FLAGS The old Sea Org Flag: pale blue field with gold Insignia, is hereby changed as the Advanced Base Org Flag. The new Sea Org Flag to be made up has a white field and gold Insignia (like the officer's work cap badges): L. RON HUBBARD Founder LRH:jp.rd Copyright (c) 1968 by L. Ron Hubbard ALL RIGHTS RESERVED 237 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W.1 HCO POLICY LETTER OF 29 JULY 1959 Issued in Saint Hill CenOCon SENDING CERTIFICATES BY MAIL When sending certificates by mail, always roll them up very carefully and place inside a rigid tube. The tube should always be longer than the roll of certificates. Make sure that the certificates are secure in the tube by passing a string through lengthwise and/or sealing the ends of the tube with wadding and gumstrip paper. It has been found that this method is the most successful so long as the tube is really rigid and of sufficient diameter so that the certificates do not have to be too tightly rolled. Send them by first class surface mail, not usually by airmail. Peter Hemery PH:brb.mc.rd HCO Communicator WW Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 JANUARY 1961 Book Depts SHIPPING OF BOOKS Supplies of books must not be shipped by air or air freight from one Org to another, or from DCI and HCO WW Book Dept to the Orgs. Shipping by air adds enormously to the cost. Those in charge of Book Depts should be careful to review their stocks and order new supplies in good time to avoid emergencies. Books should always be sent by surface mail or ship. Issued by: Peter Hemery MSH:js.rd HCO Secretary WW` Copyright (c) 1961 for MARY SUE HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED BOOK ORDERS The following LRH order is taken from a despatch, date approx 1960: IT IS IMPERATIVE THAT ALL BOOK ORDERS BE INVOICED RAPIDLY AND THAT THE APPROPRIATE COLORED INVOICE SLIP BE PASSED AT ONCE BY HAND TO THE BOOK SHIPPING SECTION. ORDERS ARE FILLED THE SAME DAY THEY ARE RECEIVED FIVE DAYS PER WEEK. THEREFORE THERE MUST BE RAPIDITY IN INVOICING AND GETTING THE SLIPS TO BOOK ADMIN FOR SHIPPING VERY EARLY IN THE DAY. LRH 238 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 AUGUST 1962 Central Orgs Shipping Depts SHIPPING RUNDOWN The following general rundown on Storing and Shipping books was written by Anton James, Book Admin in Washington, D.C. It may be used as a guide in other Orgs. 1. When books arrive from the printers, they should be packaged in bundles of 10, IS, or 20 at the most. In case of very thin books such as E-Meter Essentials, they may be bundled in packages of 30. (This will assure that these books don't get sent out 'loose'. Boxed in bundles, even if the box breaks down, the books won't get damaged. Also, this keeps the box from getting torn up as the books don't 'shift' in the package.) Also books stay clean. 2. When books have dark covers on one side, light on the other, they must be separated from one another with tissue, or packed so that only the light side is against the light side. When bundled in packages of 10, 20 or so, the bundle must be tight and taped up. 3. For stock, in storing books, they first should be bundled and then stored FLAT. They must be, in each bundle, with half the bindings on one side, half on the other. This will make a FLAT bundle, and square up nicely, so they will stack well. The title, abbreviated, with the number of copies noted on the ENDS of the package. Example: Problems of Work, 10 copies would be-POW 10 C. 4. In the stock room all books of one title should be stored together. All stored flat in one section, by title. A narrow space should separate each section. Shelves 18" or so apart are about right. No books should be stacked on end, as this breaks the bindings. For example: 600 copies of Problems of Work would take up one section, one bundle on top of the other arranged with 20 copies in a bundle, one bundle on top of another three deep and four high in about 31/2 rows. A narrow space separates this bunch from the next section. S. Storage room should be kept dry as moisture yellows the paper. No books should be stacked on the floor at any time. The bottom shelf should be at least 3" off the floor. 6. In the case of large volumes such as Science of Survival these should be wrapped at the printers, 10 copies to a bundle and the bundles should be re-inforced with tape before shipping. If light weight wrapping paper has been used in bundling these, they should be rewrapped and taped up tight, each bundle, before shipping, if shipped in tens. NOTE: A LOOSE BUNDLE IS A WASTE OF TIME. WHEN WRAPPING UP BOOKS, DRAW THE PAPER TIGHT, AND TAPE IT SUFFICIENTLY SO IT WILL HOLD. IF LOOSE, TIGHTEN THE BUNDLE WITH TAPE. 7. For shipping books, the bundles are first wrapped together in paper, if by parcel post, in packages weighing no more than I I pounds. The package containing say, three bundles of 10 each Problems of Work or other title, is then padded with newspaper or single thickness cardboard or other padding-which is taped up tight. The package then must be wrapped in paper, at least 4 layers if the paper is at all light. The paper must be pulled tight, just short of tearing, then taped lengthwise on the bundle. The padding should extend at least two inches over the end of the books. The outside paper should extend at least 8" over the ends of the books so that when folded for tying, it will act as padding itself, and protect the ends of the parcels. The string used for tying should go around the bundle, across the width of the 239 books, and be pulled tight so that it cuts into the padding just short of cutting into the books themselves. One wrapping of string across the center of the books, going around the package three times and pulled very tight, alone will hold better than one thickness going across the package in 5 or 6 directions, if loose. After the string is put on the package so that it will definitely be tight, across the width of the bundles, in the package, a single strand of string going across the ends of the package, both ways to keep the ends closed, completes the package. NOTE: Customs investigates by opening the ends of the package. If the string across the ends is only one thickness, and the ends are relatively open and free of padding, customs people don't damage the books by prying. They simply rip the end of the package open, then after seeing the ends of the books, they stuff the paper back in the opening and tape it up. When there is a lot of paper left extending over the ends of the package when putting it together, it acts as padding when it is tied down, is easy to loosen and put back together. 8. Odds and ends, and discarded boxes should not be used to wrap up books, as an expedient. Books should be wrapped up in tried and proven ways so that they are sure to arrive in good order. 9. When a good sound carton or box is used to package books, the bundles of books should be put in the carton or box intact. Books are not to be used as padding for other books. If something is needed for wedging in the bundles, newspaper wadded up, or cardboard wedges should be made. 10. Use only padding which will retain its elasticity or which will not break down. Wadded newspaper will retain its elasticity as will single thickness cardboard or other waste paper. Corrugated cardboard packing material breaks down badly in transit. NOTE: Tapes shipped wrapped in corrugated cardboard padding and a layer of wrapping paper arrive after transit across the Atlantic, in worse shape than when they are sent with no padding at all. The corrugated cardboard referred to here is that unstressed type used for padding. The corrugated cardboard that is stressed, as sandwiched between two layers of paper, does hold up nicely, and is excellent for padding. 11. When shipping books ship freight, use wooden boxes, or heavy cartons. Use steel strapping, pack the box TIGHT. ANY SHIFTING WILL WRECK A CARTON. Mark plainly, "use no hooks". 12. In Shipping, use re-inforced tape for cartons going by ship. Re-inforce the carton with it. 13. In Shipping books, use string to tie things tight! Use tape to keep flaps down, and reinforce bundles and packages. 14. Never completely seal up overseas shipping. Leave one end that can be completely opened. Tie it up, but don't seal completely with plastic or anything else, overseas shipping. If the books inside are bundled properly, there is no need for seating against moisture. When sealed packages arrive, they are torn open to be inspected, and generally at the wrong end. 15. Use plenty of tape and string and paper. It is cheap and if it saves one book from damage, it pays for itself 5 times, even when you use a lot of it. 16. A general shipping note is: when books are shipped in small quantities regularly, no shortage develops, shipping can handle the flow, the packages don't hang up in customs. Where possible, this should be done. A large amount of anything tends to hang up in customs. Issued by Peter Hemery HCO Secretary WW LRH:dr.cden for Copyright (c) 1962 by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Authorized by MARY SUE HUBBARD 240 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 13 SEPTEMBER 1961 Sthil [Excerpt] BOXES AND CARDBOARD Do not throw away boxes and cardboard or brown paper. Turn it all over to Shipping. Shipping is to use as much used paper and cardboard as possible to reduce paper bills. L. RON HUBBARD LRH -jl.rd Copyright (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED (Excerpted from HCO P/L 13 September 1961, General Office Orders) NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH GREEN ON GOLD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO ADMINISTRATIVE LETTER OF 15 JANUARY 1965 Saint Hill only NO CHARGE INVOICES No Invoices for goods marked No Charge (N/C) may be issued without a duly signed Purchase Order (P.O.). No Goods may leave Shipping Dept prior to receipt of Invoice (white) from Invoicing Dept (Front Office) or prior to entry into shipping records. Issued by: Marilynn Routsong Deputy Executive Director MR:jw.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 241 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Gen Non-Remimeo HCO POLICY LETTER OF 29 DECEMBER 1965 HOD Area Sec HCO Dissem Sec Dir of Comm Dir of Publs Shipping Officer Customs Clearance Clerk SHIPPING MATERIAL TO SOUTH AFRICA SH, Jbg, CT, Db & PE At the moment our Orgs in South Africa are permitted to import only R1600 yearly each. That is approximately L 800 or $2250. Parcels are, therefore, not released from S. African Customs without a certificate indicating the value of the contents. LABELLING PARCELS All invoices, documents, and parcels containing books should be labelled EDUCATIONAL BOOKS. Affix to all parcels a gummed Customs Declaration Form PP69B (Rev'd 70260/58). Parcels shipped as a group should be labelled I of 3, 2 of 3, etc. Invoices covering the shipment are placed in the No. I parcel and the word INVOICE printed near the number. INVOICING All shipments to S. Africa MUST be accompanied by a "Standardised Invoice for the Export of Goods to the Republic of South Africa" (CE/DA.S.3.01). These can be obtained from The Solicitors' Law Stationery Ltd, OYES House, Breams Building, Fetter Lane, London E.C.4. With each shipment (not each parcel) enclose one of a triplicate set of this invoice in parcel No. I and mail the other to the org receiving the shipment. It is the responsibility of the Customs Clearance Clerk to see that the invoices are filled out properly and that we have an adequate supply of them. INSULATED ENVELOPES Insulated envelopes known as "jiffy bags", containing printed material, can go through Customs without special invoices only if PRINTED MATTER is stamped on the envelope. This, in fact, applies to all easily openable envelopes. However, if PRINTED MATTER is not stamped on the envelope, it will be classified as a parcel, requiring invoices. DISCOUNTS All possible discounted costs should be indicated on the special invoice, in order to keep the Orgs' accumulated import expenses as low as possible. For the duration of the limited import expenditures, South African Orgs may have a 50,76 discount on meters ordered in any quantity. AIR MAIL The receipts of Air Mail posting must be immediately sent to the purchaser (obviously by Air Mail also). INSURANCE Meters destined for South Africa will not be insured by the Post Office. Therefore, they will have to be insured privately. DURBAN All parcels containing meters and tapes MUST be marked as follows: NOT DUTIABLE. ISSUE SER. NO. 2297. LRH:ml.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 242 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I I FEBRUARY 1966 Gen Non Remimeo Org Secs Dissem Secs Dir Pubs Dir of Income Shipping Officer Income Invoicing Officer SHIPPING CHARGES For any books or supplies sold at a 50% discount, the receiver must pay for any postage or shipping charges. The receiver is to pay for any special shipping costs, such as air mail, at any discount. Taped lectures are shipped airmail at no extra charge as per HCO Policy Letter 17 Dec 1964 "Tape Prices". To ensure this, the following procedure must be adhered to: I . Invoice and order is routed to Shipping Dept. 2. If 50% discount or special shipping is indicated on the invoice, the Shipping Officer fills out a P.O. indicating total postage costs, service performed, Invoice No. 3. This is routed to the Org Division on normal P.O. lines. 4. The Income Invoicing Officer fills out a "Debit Invoice" for the receiver, indicating total postage, service performed, and Invoice No. of the material ordered. Receipt of postage payment as noted in step (3) is not a requirement for shipping material. Orders are filled and shipped swiftly. L. RON HUBBARD LRH:ml.cden Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 243 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 FEBRUARY 1966 Applies to SH&DC only BULK MAIL PACKAGES TO WASHINGTON DC 1. Parcels of I I pounds or less can be sent and delivered direct without going through Customs. 2. Parcels of more than 11 pounds do go through Customs and need (a) Entry Papers of some variety; (b) An Invoice; (c) If declared value is over $250, then "formal" entry papers are required which means that a Bonded Importing Agent has to be employed in the U.S. in order to get them out of Customs. 3. Normal comm lag on delivery of Bulk Mailings to the U.S. is between one and three weeks. 4. If a bulk mailing is sent to the U.S. for re-posting, as in the case of the AUDITOR at Special times as directed, then the following points should be allowed for: (a) No U.K. postal notice should be on the envelope used as the U.S. postal requirements are that only U.S. marks can appear. (b) The return address must be that of the U.S. org doing the re-mailing. However, the envelope should be marked in such a way that the U.S. Org can identify Saint Hill as the source of the material so returned by the post office, if any, and the returned mail can thus be routed back to Addresso Saint Hill. L. RON HUBBARD LRH:ml.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 244 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 SEPTEMBER 1965 Gen Non Remimeo Issue VI Dissem Div Sec All Registrars CF PURPOSES OF THE DEPARTMENT OF REGISTRATION The Department of Registration is in the Dissemination Division and is Department 6 of the organization. This department is headed by the Director of Registration. It consists of 2 sections-the Central Files Section and the Registration Section. The Registration Section has in it the Letter Registrar, the Advance Scheduling Registrar and the Body Registrar. It is also expected that there will be typists and clerks to serve the above sections. THE DEPARTMENT OF REGISTRATION The prime purpose of the Department of Registration is: "TO HELP RON HANDLE INDIVIDUALS WHO HAVE BEEN CONTACTED SO THAT THEY CAN BE FULLY SALVAGED BY ORG SERVICES AND INCREASE THE SIZE OF THE ORGANIZATION." The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be interpreted to swerve the Department of Registration from its prime purpose, which is paramount in all its activities. Its policies and routes exist to carry out its prime purpose and for no other reason. THE LETTER REGISTRAR The prime purpose of the Letter Registrar is: "TO HELP LRH GUIDE INDIVIDUALS BY LETTER INTO CORRECT CHANNELS TO OBTAIN SCIENTOLOGY AND TO INCREASE THE SIZE OF ORGANIZATIONS." The activity of the Letter Registrar is well covered by policy. Also, when the Ltr Reg receives a form or letter in which the person says yes to training or processing (i.e. definite intention) the letter is routed promptly with the folder to the Advance Scheduling Registrar for handling. All such hot prospects are so sent. A hot prospect is anyone who has recently expressed a wish to be processed or trained. The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be interpreted to swerve the Letter Registrar from its prime purpose, which is paramount in all its activites. Its policies and routes exist to carry out its prime purpose and for no other reason. THE ADVANCE SCHEDULING REGISTRAR The prime purpose of the Advance Scheduling Registrar is: 245 "TO HELP LRH SCHEDULE AND SECURE INDIVIDUALS BY MAIL IN ADVANCE FOR TECHNICAL SERVICES AND ENSURE THE FUTURE PROSPERITY OF THE ORGANIZATION." The Advance Scheduling Registrar keeps 2 large heavy books. One is for students; one for preclears, It is laid out one page per week 2 years in advance. He receives letters from the Letter Registrar that are hot prospects and schedules the person promptly and informs him asking for any correction of date. As individuals are scheduled their names and addresses are entered in the book for the week they are arriving. This registrar uses also prepared registration packets which even include sign up forms and give the opportunity to pay for the service in advance, or at least, make a reservation payment in advance. The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be interpreted to swerve the Advance Scheduling Registrar from its prime purpose, which is paramount in all its activities. Its policies and routes exist to carry out its prime purpose and for no other reason. BODY REGISTRAR (SIGN UP REGISTRAR) The prime purpose of the Body Reg (Body Sign-up Reg) is: "TO HELP RON SIGN UP INDIVIDUALS FOR TECHNICAL SERVICES WHO COME INTO THE ORGANIZATION AND SIGN UP INDIVIDUALS AGAIN FOR FURTHER TECHNICAL SERVICES AND INCREASE THE ACTIVITY AND PRODUCTION OF THE ORG." The Body Registrar is then a Sign-up Registrar of individuals who come with their bodies into the org and then signs them up again for further services when they have completed the services they signed up for. This Registrar signs up individuals for Technical Services and her concern is to move pcs and students farther down the road to CLEAR by signing them up for technical services and then repeatedly signing them up for each next step. The Sign-up Body Registrar has the right forms and contracts at hand to sign up with, routes anyone with financial queries to nearby Income Department, signing up the person before or after. The orders, rules, regulations, policies and routes relating to this department were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may be used to swerve the Body Registrar from its prime purpose of signing up students and pcs. CENTRAL FILES SECTION The prime purpose of the Central Files Section is: "TO HELP RON COLLECT AND HOLD ALL NAMES, ADDRESSES, PERTINENT DATA ABOUT AND CORRESPONDENCE TO ANYONE FROM ANYONE WHO HAS EVER BOUGHT ANYTHING FROM THE ORGANIZATION." The orders, rules, regulations, policies and routes were intended to assist it and expedite the carrying out of its purpose. Therefore no order, rule, regulation, policy or route may deny the personnel of the Section the right to carry out its prime purpose as above. LRH:ml.rd Copyright (c) 1965 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED 246 FOUNDING CHURCH OF SCIENTOLOGY 1812 19th Street N.W., Washington, D.C. HCO POLICY LETTER OF 25 JANUARY 1957 REFERRALS TO FIELD No corporation or staff of the HASI, HDRF, Founding Church of Scientology, should now refer any person, for whatever reason, to any field auditor anywhere. The reason for this is that it is reported the field auditors are losing us business in that people who contact them go out of communication with us completely. It is an unsuccessful practice in all cases to refer preclears, since we do not ourselves get off the responsibility for them, and yet they may be messed up one way or the other by field auditors. This policy does not express any lack of confidence in field auditors, it is just that long experience tells us it is the wrong thing to do in almost all cases. Anybody inquiring for an auditor locally should be told to come to the Hubbard Guidance Center. L. RON HUBBARD LRH:df.rd NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HCO BULLETIN OF 22 FEBRUARY 1957 POLICY OF MAIL HANDLING FOR PROSPECTIVE PRECLEARS & STUDENTS Definition: A Prospective Preclear or Student is one who indicates in a letter or by other means that he intends to have processing or training with or without mention of time. Such letters or communications should be made note of by any receiving agency such as HGC or Academy and answered by them but at once the original is sent to CF Procurement even before action is taken by HGC, Academy. The responsibility for handling such a letter lies with the receiving person, independent of any action by CF Procurement, BUT CF Procurement is the final responsibility for action in all cases. A carbon copy of any letter to a prospective preclear or student should be quickly forwarded to CF. Therefore, all anyone has to know about prospective preclear and student letters or communications (wires, phone call, verbal) is as follows: I Those are the only vital communications on our lines. 2. They handle them to the prospect themselves and at once forward, with high priority, to CF Procurement. 3. That CF Procurement has the situation's final responsibility-but that this does not relieve anyone of theirs. L. RON HUBBARD 247 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. 1 HCO BULLETIN OF 6 APRIL 1957 CENTRAL FILES AND PROCUREMENT The Central Files and Procurement system was developed by Mary Sue Hubbard who is the most successful person in Scientology at getting people to come in and take training and processing. She knows what she's doing and her adhesion to files and her difficulties about files, and what one had to do with files, and what one had to do to get procurement letters written, caused me finally to sit down and figure out files carefully; and I found they belonged to nobody but the Registrar-and that the Registrar had to have a department called Central Files and Procurement. Although this is under Administration and the Registrar is under Administration, and is a department called Department of Registration, nevertheless the Technical Director is directly responsible for the number of students and preclears and memberships that are taken in the organization. She is held responsible for this but over in her department, so is the Registrar. We have a dual responsibility here. Whereas the Registrar is head of her department that department nevertheless is under a liaison type supervision from the Technical Division and is also under the supervision of the Administrator who is only really interested in its neatness of files and the fact that there's somebody to file and the fact that the equipment is placed, and so forth. He's responsible for the personnel. Now this makes at first glance a rather complicated communication line system. Here you are with your own department, Registrar, and here we have a person in charge of Central Files and I think that is Mrs Marks. And here we have the Administrator. The Administrative Division had Mr Northwood being responsible for the personnel and space, neatness of the files and so forth, and yet we have a person in charge, which is a sub-department all by itself called Central Files and procurement. The person in charge of Central Files is entitled to a Central Files and Procurement Clerk and this clerk position is actually as important as any of the other positions because this is the person that puts things into the files. The person in charge is supposed to do that and write letters and also some other things; but mainly to lay out the files and select the files for handing around to the staff auditors who will write the letters. Now let's just go down these responsibilities. We have first the Registrar. She is directly responsible for handling three types of mail. Type 1: Applicant-that is the most important mail. The applicant letter is an exceedingly precise thing. It says "I am coming in". It broadly divides into "I am coming in on a certain date" and "I am coming in". Type 2: Prospect-this is "I am coming in sometime, maybe" "I wish I could", or "I am answering your mail". We have found over a period of years that anybody who corresponds with the organization sooner or later comes in for training or processing. So this prospect letter is awfully broad isn't it? Type 3: Procurement letter-this is one of the most abused and misused terms in this whole letter. A procurement is an originated letter by the organization-and that's all it is. It isn't an answer. An answer to it would be "not interested at all"-which is a prospect letter; "I am coming in", "I'd sure like to have some training if I could ever afford it, but you know how things are". These are applicant and prospect letters and they are not procurement letters. A Procurement Letter is a letter originated by the organization in order to interest somebody in training, processing or even memberships. But specifically training and processing. (You must know these three types of letters thoroughly). Now the number of procurement letters which must be written directly relate to the number of students and preclears who are enrolled. If you write no procurement letters you will get practically no students and preclears. If you write a few, you'll get a few students and preclears. If you write a great many and go about it accurately, 248 intelligently and industriously you get floods of preclears and students. And so this is a terribly important action. Now how are these letters written? In the past the organization has burdened this person or that person with the sole responsibility of emanating, emanating letters and this has not worked. With Central Files nebulously under anybody and everybody they were not in shape. So what do we do? The Staff Auditors audit five hours a day. They have an auditor's conference and they can certainly for an hour and a half to three hours, which would be an impossible length of time, but less than an hour and a half somebody ought to be getting worried about where the staff auditors are and what they're doing-they certainly must put in an hour and a half per day in Central Files and Procurement Division. And the files of prospects, people who have been in correspondence with the organizations, are furnished to them; book orderers and others (which we'll go into in a moment), these files are furnished to these auditors and they merely write a friendly letter personally to the person in their own little hand. And therefore Central Files proceeds to furnish them with paper and pen and envelopes and they address them and they write them-and they have to be taught how to write a letter. Now there is anything from six in slack times, or maybe four in slack times up maybe fifteen, eighteen auditors-and if they write for an hour and a half (you want to watch the auditor who only writes one letter, say "What's the matter boy, can't you communicate?") and they write then rather a large number of letters during the week. Now people in the field reply to them because they are individuals and they actually get quite interested in this game. They are trying to get people in for training and processing. This is given to them-they must understand this-and the exact way those letters are written must be made very clear to them. Actually what you do is take more or less the tone level and interest level of the person whose mail you find in the file folder. The auditor has that file folder complete and everything the person has said and done and so forth is there, and he must look that over and he must match that tone very nicely, inject a little bit more ARC into it than was there and simply write them a letter. They have to be instructed how to do this, to tell them that they'd like to see them come in for some training, or that he probably could get some auditing-something of this character. Those letters are gathered up, (they should be enveloped and the envelopes addressed by the auditors who do it) by the person in charge. Before the auditors come down those folders are all laid down on a table and the materials are all provided and everything neatly arranged so that all the auditor has to do is to sit down and pick up the first folder and go right on with his job. Now as they begin to write you will discover that some of the prospects are hot and some of them are cool. Whenever you find a folder which is a "hot" prospect folder you put it in a special file all by itself which has nothing to do with Central Files, so that there are no other files in there but "hot prospects". Now these are the ones that the Registrar ordinarily keeps or are over in the Director of Training's office and they mustn't be either place. They must be right there in that room and they must be in a special file cabinet. So you have Central Files and a special file called "hot prospects"-or something less colloquial perhaps. Now the Central Files are divided up as follows: Five classes of tabulation, colour marked (colour flash tabbed). They have little plastic tabs that go on top of them and a colour is assigned to each class. That makes them easier than any file system you ever saw. If you have any other system in progress at the moment you can slowly convert over to the colour flash system. No. I of these classes is: (You would suppose it was enquiry-somebody writing in just nebulously, or a name you received from an auditor or something-but it is not.) This class is Book Orders. Enquiry is not-we just file enquiries in packets and say "Well that's interesting" and somebody sends in a large list of people and we send that over to the shipping department and instruct them to send all those people information booklet No. . . .-that's all we do about those, we're not interested in them. We could wear ourselves out because you find out that the people that are sent in to us by auditors are, by experience, very poor lists. They're just somebody they met on the street or something. So we're interested when that person was willing to advance 5/- or L I or so for a book-so our first category is Book Orders and that is established by just 249 this one fact: an invoice saying he bought something. We don't care what it was, Associate Membership, a book, anything. He bought something-so your interest is, on that category, did this person buy something? That makes him a Book Orderer. All right book orderers don't require any different handling than the rest of them, but you do sell him something. You sell him processing. You sell a book orderer processing, you don't sell him training; and you find you normally win. Of course these categories could all tangle up-a book orderer could certainly get training without any processing, but the normal proceeding is to get some processing and then get some training. Usually these people have been getting their processing out in the field before they come in for training, but there isn't any reason why we should fatten the field auditor, let him scratch for himself-that's what he's out there for, to scratch up a practice of his own. Usually they just lean on ours. That's not a snide statement, I love them dearly-that's why I discipline them. Category 2: is people who have had processing and by that we mean only this: processing from the Central Organization. We don't care if they've had processing any place else. They're a book orderer. Somebody's preclear is just a book orderer as far as we're concerned. So he'll buy more processing from us if he's had processing outside somewhere because quite usually he didn't quite get what he wanted or he thinks he now needs some more. So Category 2 is simply: preclears who have been audited in the organization. Category 3: is Student; and that is somebody who has been trained by the organization. Again we don't care if he was trained in PE Courses outside, and you'll have PE Course lists come in to you from auditors and that sort of thing-treat them as enquiries-they are just enquiries-they're not anything else. So we have this third category which is the category of Student and that means people we have trained. We don't care when, where, or anything else. You'll find that you're moving up now with former organization preclears and former organization students; you're moving up into an enormous number of repeats. Tremendous numbers of people come back for more training, more processing and so on, which is a good omen by the way-we must be doing something right, even though they sometimes say we're doing it all wrong. If they knew how to do everything all right they wouldn't be interested in us. Always remember that. Now we get up into Category 4. .Category 4: is in essence Field Auditor. Now what do we mean by Field Auditor? That means "a man who is running PE Courses and who is actively active in the field". It doesn't mean "just any auditor". "Just any auditor" falls into Category 3. Somebody we have trained. But somebody we know is busy, somebody who is doing things. We give him the label of "field auditor" and that means he's running a little office of his own; therefore we would handle him quite differently than we would handle somebody who just got trained and who went out and is flopping, you see. So we'd specially designate this. This man is sending us in PE lists and he's doing all sorts of things and it shows up in their folders by the way that they're active, so we give them this special designation. You can offer those people new books and the auditors should always be selling books and memberships and so forth, they sell everything; but these fellows get offered special book deals, bargains: Why don't you get the books out into the drug stores, why don't you scatter "Scientology: Fundamentals of Thought" around and "Problems of Work" and get some people in to YOU. Of course we know very well they'll go into him, but they'll come in to us too. So we pack him up to this degree and we make it very easy for him to procure books. We even consign books to him. Even though we don't pull the percentage down to nothing, we'll consign books to him. That is a careful designation now. Is this man worthy of the designation "field auditor". Well those are your categories. The only difference between this and the U.S. category is that they were starting in the U.S. with category "enquiry"-but that just jams your files-and you don't want anything to do with it, it's just a silly category so I have left it out. All right, you've got these categories now. It is the duty of the person in charge to keep those files right up to date and supervise them so that these categories are clear and are changed when they do change and so on. And that all starts happening with your organizational inflow of mail. Our next point of interest is: File Clerk and Membership. The person who is actually the CF File Clerk is really not just a File Clerk. This person is doing an 250