HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 30 JULY 1970

Remimeo

  Starrate Exec Dir

  HCO ES, OES, pcs

  All Public Divisions

  All Dissem

  Body Reg Hat

  Letter Reg Hat

  Public Reg Hat

  Dir Public Comm Hat

  Dir of Clearing Hat

  Addresso Hat

  Staff Status 11

  IMPORTANT

  REGISTRATION BREAKTHROUGH

  (Amends HCO Policy Letters 6 April '65 "Letter Reg Hats", 18 June
'65 "Areas of Operation", 7 Dec '66 "Mags Permitted", 17 May '69
"Mailing Lists Central Files Addresso")

  The findings of a recent world wide survey of Body Registrar
activities revealed that:

  THE DISSEM REGISTRAR FUNCTION HAS NOT BEEN IN IN ORGS. FURTHER IT
IS FOUND THAT AN ORG HAS TWO REGISTRAR FUNCTIONS, ONE IN DISSEM ONE
IN THE PUBLIC DIVISIONS, DIVISION 8.

  Dissem Body Registrars have been engaged in handling public
bodies for enrollment on public services and have not been working
solely from C/F to enrol Scientologists on further major services.
Through this action Dissem Registrars have dropped their main
functions and have assumed the functions of a Public Registrar.

  This has resulted in the neglect of C/F, which is an org's major
income source. Therefore up to 80% of orgs' earnable income has
been wasted,

  Fundamental Differences Between Dissem Divisions and the Public
Divisions

  Dissem handles Scientologists and Dianeticists-whose names are
already in C/F. The Public Divs handle Public Bodies who are new
potential customers for the major services of Scientology and
Dianetics. These new potential customers are introduced to
Scientology and the subject of Dianetics and are handled in the
Public Divisions up until the point they become a new name to C/F.

  The Major Services of Scientology

  The major services are: hours of HGC auditing, HSDC, HDG, 0-IV
Academy Training and Qual interneships (+ Power and Class V at
SHs). These are delivered in Division 4 and Division 5.

  The Public Division Services

  The Public Division Services designed for pulling in new people
are: booksales, intro lectures, testing and public events (events
include weekly Sunday services).

  The Public Division Services designed to give more introduction
are basically: HAS, HQS (co-audit), Extension Course and Group
Processing.

  301

  'Me gradient of services is drawn as follows: PUBLIC INTRODUCTORY
SERVICES BOOKSALES

  TESTING INTRODUCTORY LECTURES PUBLIC EVENTS ACADEMY

  HGC OR

  `< HSDC H A S

  ACADEMY

  OR

  HSDC HGC HQS I

  ACADEMY

  OR

  H S D C

   As you can see in the drawing above the major route is: public
introductory services to HAS to Academy or HSDC. A person can sign
up for the Extension Course or Group Processing before or after the
HAS if the person so desires and it is possible for a person just
having received an introductory service to sign up for Academy or
HSDC or for auditing straight away.

   The main push is from HAS where people must get a result from
mutually doing TRs, to the Academy Level 0, Levels 0-IV or HSDC and
the Public Registrars should concentrate on pushing this at all
times. During the HAS Course itself, WHICH MUST BE BRIEF AND
EXCELLENT, Academy is frequently mentioned and promoted, HAS
students are told "You will learn to do these Training Drills
really well in your Academy Training". The HAS Course talks mainly
about getting Trained in the Academy.

  What is a New Name to C/F

   A NEW NAME TO C/F IS AN HAS GRADUATE OR SOMEONE WHO HAS BOUGHT A
MAJOR SERVICE. In the case of someone buying a Major Service for
the first time, per the definition, it can be counted as a new name
whether bought and paid for in part or full.

   Hereafter a person's name and records do not go into C/F until
he/she completes the HAS Course or has signed up for his/her first
major service. Until that time the

  302

  records and care of the person are the responsibility of the
Public Divs and the Public Registrar.

  When the person completes the HAS Course, or if he/she signs-up
for a Major Service prior to that time the person then becomes a
new name to C/F, the person's records go to C/F and the care of the
person is thereafter the responsibility of the Dept of
Registration, Dissem Division.

  There are five things which a person can do after graduating from
the HAS Course, in this ORDER OF PRIORITY AND PREFERENCE:

  I . Academy training.

  2. HSDC.

  3. Hours of processing.

  4. HQS Course.

  5. Extension Course.

  The Public Registrar must quickly ascertain the reality and
interest of the person, enrol or sign-up for one of the 1-5 and
route him or her on lines for the service, sending the name to C/F
via Addresso.

  The Public Registrar must know for a fact that the Academy is THE
best and most optimum route catering for a wide range of interests
and application.

  Whatever the HAS graduate takes as his or her next step or even
if he or she doesn't immediately take a next step, the name is
routed at once via Addresso to C/F as a new name and is thereafter
handled by the Body Registrars and Letter Registrars in Dissem.

  The Role of the Body Registrar

  The Body Registrar contacts, handles and signs-up persons from
C/F for enrolment on the major services of the Organization. She
sells books to people at every opportunity. The Body Registrar may
not sign-up people from C/F for Public Div services. New people
whose names are not yet in C/F are handled by the Public Registrar
in Div 8.

  The Body Reg displays a large gradation chart on a wall in her
office and uses this chart to get more enrolments by referring the
person to it in interviews. The Body Reg schedules interviews with
persons from C/F in advance in her interview book and works and
reworks the old customers in Central Files to obtain maximum
sign-ups and enrolment, always with the C/F folder in hand. She
uses every opportunity to get enrolments by C/F persons who are
inside or outside the org. She records brief notes of all personal
or telephone interviews and places these Registrar interview slips
in the C/F folder. A large percentage of her sign-ups are actually
re-sign-ups and re-enrolments by students and preclears, when
handling them their Cert and completing the "End of Service"
interview.

  The prime purpose of the Body Registrar is to get Scientologists
and Dianeticists from C/F enrolled and re-enrolled on all major
services of the Org. Thus, the statistic of the Body Registrar is
now: Gross Income of the Org. This statistic is the result of her
endeavours and successes in enrolling persons from C/F onto major
org services. The Registrar will be awarded a bonus, to be issued
separately, which rewards her, on a sliding scale, for helping to
raise the Gross Income.

  The Role of the Letter Registrar

  Letter Registrars work only with people and folders from C/F.
They are charged with the responsibility of getting each person in
C/F in and trained and processed to the highest level attainable in
their org. They use C/F folders to find out what people want and
then write and help them to get it. They guide individuals into the
correct channels to obtain more Scientology and thus increase the
size of Organizations.

  Broad promo out of Div 11 in the form of flyers, magazines and
questionnaires assist Letter Registrars by arousing and increasing
the want of individuals. They write into the org expressing this
want. No expressed or inferred want or question by a person is

  ever

  ignored by a Letter Reg. To ignore such would blunt the reach of
the individual and cause an ARC Break.

  So the Letter Reg establishes the want and then intensifies this
want to the point of directing the person in to the Registrar to
enrol for that major service.

  303

  Letter Registrars use Gradation Charts with their letters to
direct people to their next step. They send out Reg packs to all
who state a firm intention to do a major service, advance schedule
persons by date in the Advance Reservations Book and handle FSM
Selection Slips in for major services by sending out 3 Selectee
mailings. In larger orgs, there is an Advance Reservations Booking
I/C to handle the admin cycles regarding the upkeep of the Advance
Reservations Book, Selection Slip mailings and Reg Packs so that
the Letter Reg can use her time fully in writing letters to persons
in C/F and getting them in to see the Registrar.

  Their prime purpose is to channel and rechannel each person to
take his next step, resulting in the person's arrival at the Org to
see the Registrar and eager to enrol on his next major service. The
statistic of Letter Registrars therefore becomes: NUMBER OF PERSONS
DIRECTED IN WHO ARE INTERVIEWED BY THE REGISTRAR.

  Ile Role of a Public Registrar

  The Public Registrar handles public bodies on Public lines
(testing, intro lectures, public events, public courses) and enrols
them for Public Services or for their

  first

  major service. She works with new potential customers whereas
Dissem works with old customers.

  She above all pushes the route to HAS and then to Academy 0-IV
Training or the HSDC.

  She may and should sign-up or enrol people on her lines for their
first major service. In some cases, and this happens often, people
may sign up for a major service straight away without doing HAS.
She should then encourage them and sign them up without delay.

  A public service whether designed to pull in people or designed
to give more introduction is of a DEMONSTRATIVE and INTRODUCTORY
nature. Some people need more introduction than others and she
should allow for this keeping in mind that the sooner she gets
people enrolled on a major service the better. The HAS-Academy
route is the most important thing to push. The Public Reg should
sell a book, directing them to the bookstore, to every public body
that she interviews. She has a book display in her office to assist
this. She displays on the wall in her office, the Gradation Chart
and uses this as needed in interviews.

  Public Registrars handle large volumes of people in a short space
of time and therefore must be quick and efficient in handling the
public. She must have an exact handling routine which 8c's the
person on their next step.

  The Public Registrar has a set of Prospect card Files (covered
below) which are cards filled in at introductory public services,
collected and hand routed to her by a Div 7 body router or the
receptionist. She uses these in interviews and for reference in
alphabetical order. Invoices and any correspondence are stapled to
the back of the card. When the card is a new name to C/F she routes
this (card and all attached papers) via Addresso to C/F marked
prominently that it is a new name to C/F.

  The Public Registrar keeps in contact with people in Prospect
Files by telephone, answering any letters and queries from
Prospects and by having sent by her Prospect Promotion Section
promotional mailings through using a three duplisticker method as
follows:

  A. Three HAS flyers plus book flyers to book buyers and small
service buyers at two week intervals.

  B. Three standard info packs advertising a book at two week
intervals to people who have had Introductory public services but
who have not bought anything.

  C. Regular Congress promotion to book buyers and small service
buyers. This uses addresso plates, not the three duplistickers.
This method is covered more fully in the Prospect Promotion Section
of this Policy Letter.

  Through regular contact, she ensures prospects continue from
service to service until they are New Names to C/F. Should the job
become a big one, a Public Reg Assistant may be appointed under the
Public Reg.

  If after three duplisticker mailings a person STILL has not
bought anything or if a person has failed to complete a Public
Service or has not continued to the next service, further follow up
is done by sending the name to the Dir of Clearing who gives this
to an FSM in the area (not a Franchise). The FSM goes personally to
the person, sorts out

  304

  any situation or misunderstanding and selects the person for
their next step. The FSM must see personally that the person goes
into the org and enrols for the selected service.

  The Public Registrar receives all FSM Selection Slips for Public
Services and handles with 3 selectee advice mailing packs designed
for public service selectees. The Public Registrar checks weekly
all FSM Commission Payment routing forms, kept by the Dir of
Clearing against prospect card files to ensure no new names to C/F
exist in prospect files which have not been routed to C/F.

  The weekly statistic for the Public Registrar is: NUMBER OF NEW
NAMES TO C/F.

  Further the Public Registrar receives as an award, a 1%
commission on every person she signs up for their first major
service from the Public lines. This commission is only due when the
person signed up for the first major service, has paid in full and
has started the service.

  What is Central Files

  Central Files or C/F consists of all the names and addresses of
people who have completed HAS and/or above. Into these files go all
known data on each individual, their attainments, intentions,
aspirations, all correspondence, questionnaires, copies of certs
and invoices plus registrar personal or telephone interview slips.
These folders are worked and reworked channeling these individuals
to higher and higher services in the organization. This action
alone constitutes 50% of the org's income. The remaining 50% is
obtained through resign-ups at the end of current services. The
purpose of C/F is to provide and hold together all known data, as
the "mind of the org" about all area Scientologists, so that Letter
Registrars, Body Registrars and all org Letter emanation points may
know, communicate and handle Scientologists, who are eligible for
major services and get these people in and enrolled for more and
more major services until each person has completed all available
major services, at the org, and can be routed to a higher org.

  Prospect Card Files

  In prospect card files are book buyers, intro lecture, public
event, Sunday service attendees, people who have had tests and
small service buyers who have not graduated from the HAS Course or
bought a major service.

  Prospect card files consist of cards which are filled in by every
new person who comes into the org. The Receptionist is responsible
for seeing that these are filled in. She has these immediately hand
routed to the Public Registrar. This occurs when people come in for
testing, to buy a book, to attend an intro lecture or for any
reason whatsoever. When there are large crowds of people, i.e. a
public event, these cards are filled in at the Public event
reception desk organized by Division 7. In the case of Sunday
services the Chaplain hands them out, collects them and has them
hand routed to the Public Registrar or delegates this
responsibility to an assistant.

  Any invoices or correspondence is stapled to the back of the
Prospect Card which is filed in alphabetical order for easy
reference.

  The Public Registrar has this card on her desk while interviewing
the person and fills in the step taken at the interview on the back
of the card.

  When the person graduates from the HAS Course or wants a major
service, the Public Registrar signs him or her up, stamps the card
"New Name to C/F" and routes it to C/F via Addresso. The Public
Registrar then ends cycle with the person as their terminal in the
org informing him or her that their terminal is now the Dissem
Registrar stating who this person is. )

  The Prospect Card format and design is attached to the back of
this Policy Letter.

  This procedure applies after the date of this Policy Letter.

  Integration of a New Name into C/F

  A new name to C/F is simply assigned a folder, the name and
address is written on and all cards and papers sent from the Public
Reg are inserted in the file.

  These new files must be immediately routed to the Letter Reg, who
checks through them and writes to anyone who has not signed up or
enrolled for any further org service thus establishing a comm line
to herself as the Letter terminal in the org. Smooth handling at
this point could result in getting the person in to see the Body
Registrar and enrolment for a major service. These new names join
the ranks of "old

  305

  customers"-Scientologists and Dianeticists who must be well
handled and moved up the line to complete all major training and
processing actions in the org.

  If the possible situation arises that a person on the HQS Course
fails to complete the HQS Supervisor must inform the Letter Reg at
once of this occurrence so that the Letter Reg can contact and
handle the person to get him back on lines.

  The Body Reg and Letter Reg are the receipt point in for
individual communication into the Org. They play a vital and
important role in org expansion and solvency through their real and
expert guidance of Scientologists to their highest training level
and maximum state of case advance.

  Address

  Now that the Public Registrar has Prospect Card Files, Addresso
has TWO MAIN SECTIONS:

  1. C/F Plate Section.

  2. Prospect Plate Section.

  C/F Plate Section -this consists of all Scientologists and
Dianeticists who are HAS graduates and/or above. It exactly matches
C/F.

  Prospect Plate Section-this consists of book buyers and people
who have bought small services in the Pub Divs prior to graduating
from HAS. This would include PUBLIC bodies who have bought tickets
for public events. The invoices of monies paid

  for such services go to Addresso I/C, who makes a Prospect Plate
and routes the invoice to the Public Reg to staple to the back of
the prospect card, which is filed in the Prospect Card Files.

  The prospects who are on public lines and who have not bought
anything naturally do not have a plate in Addresso.

  This procedure applies after the date of this Policy Letter.
Routing

  For Public Courses up to HAS no special routing forms are needed.
Public bodies are routed by the receptionist to the Public
Introductory Service (testing, public event, to bookstore for books
or to an Intro lecture). From the public service, they go to the
Public Reg, for sign-up or enrollment. Upon graduation from the HAS
Course, the following is done:

  1. The Supervisor sends Qual a list of names to make certificates
ahead of time.

  2. The Dir Success, on graduation night, has forms given to all
students to fill in

  their success story. The Dir Success collects these afterwards.

  3. All graduates are routed off the course to the Public Reg, who
gives them their

  Cert and signs them up for one of the 1-5 (laid out earlier in
this policy, under

  what is a new name to C/F section). Then the Public Reg starts
them on their

  routing form for their next step.

  There is a routing form for every service above HAS which must
include, after the service, the Dir Success, Dir Clearing and the
BODY REGISTRAR in Dissem, as they are already in CIF. This is as
per standard routing procedure,

  When there is a big flow of bodies, lines must be reinforced to
handle the flow, i.e. extra Public Registrars and Cashiers. Where
volume is concerned, people must be handled rapidly and
efficiently.

  Div 2 Promotion to C/F Out-of-the-Org Div 2 Promo:

  Dept 4 and 5 provide the promotion to C/F as follows:

  I . Area and Continental magazines-Majors to the entire C/F.
Minors to the entire

  C/F plus the entire Prospect Plate Sections in Addresso.

  Magazines from Div 2 do NOT advertise any public courses,
excepting congresses

  or major public events.

  2. Flyers for org major services.

  3. Flyers for books, tapes and meters.

  4. Questionnaires of different kinds.

  306

  5. Congress mailings.

  6. "The Auditor" magazine from the nearest Saint Hill Org.

  In-the-Org Div 2 Promo:

  I . Photos of LRH (Reception, Academy and Reg Office).

  2. Posters for org services.

  3. Registrar handouts for major services and books.

  4. Gradation Charts in the Reg Office, Academy and Reception.

  5. Posters in the Academy advertising for staff.

  6. Bookstore display and book flyers.

  Promotion to Prospect Card Files

  I . The Public Registrar in times when she is not interviewing,
or in the case of a larger org the Prospect Promotion Section under
her, types three duplistickers of all new names and addresses into
Prospect Files who have NOT BOUGHT ANYTHING. If the job is big she
may delegate the responsibility to a typist under her. The three
duplistickers are used by the Prospect Promotion Section under the
Public Registrar, to mail at two week intervals 3 info packs:

  To: Public people who have not bought anything 3 standard info
packs but who have attended an intro lecture, - advertising a book
with Public event, had a test or come into the Org a book order
form.

  for any reason.

  2. The Public Reg should see that her Prospect Promotion Section
receives from Addresso three sticker sets of all new book buyers
and small service buyers (prior to HAS) for that week and sends 3
HAS flyers plus another book flyer and order form at two week
intervals.

  3. Further, the Prospect Promotion Section ensures that the Dir
of Public Comm Dept 18 sends to all prospect plates in Addresso all
Congress and Public Event mailings.

  All prospect plates in Addresso also receive the minor issues of
the Continental

  mag and Area Mag from Dissem.

  Internal Promotion to Prospects

  The Success Section has success stories posted on public notice
boards and in

  books in reception. Division 6 has posters up advertising Public
Events and Sunday Services. Div 6 also ensures nothing is posted in
the view of the prospects or anything said in the area that may
create misunderstoods. Further Div 6 must see that the appearance
of Public and entrance areas are clean and professional.

  The Body Registrar and the Public Registrar upon commencing post
or when

  putting in this Policy Letter must do a clay demo together
showing all lines, terminals, particles and functions. Then it must
be set up in the org and drilled with bodies after org hours until
smoothly running and operating.

  The outline in this Policy Letter is your org's route to success.

  CS-2, CS-6/8, CS-7

  for

  L. RON HUBBARD

  LRH:JZ:DH:TD:sb.rd Founder

  Copyright

  (c) 1970

  by L. Ron Hubbard

  ALL RIGHTS RESERVED

  [Note: Paragraphs clarifying "CF New Name" definition and
commissions to Public Registrar have been

  added per HCO Policy Letter of I December 1970, Issue
II,Clarification-Registration Breakthrough. ]

  [Important. See also HCO P/Ls 3 July 1971, Registration
Change-New Names to C/F Change, Volume 6, page 227, and 10 February
1972, Issue 111, Higher Org-New Name to CIF Definitions, inthe197
Year Book.]

  307

  PROSPECT CARD: LAST NAME FIRST INITIAL DATE TELEPHONE NO. STREET
CITY STATE OCCUPATION HOW WERE YOU REFERRED TO SCIENTOLOGY? (please
indicate below) CORDIALLY INVITED BOOK (which one?) 0 NEWSPAPER AD
- PAPER? 0 FRIEND - NAME El POSTER -WHERE? Thank you for completing
this form. 13 OTHER Please give it to the Receptionist. REVERSE
SIDE FOR OFFICE USE ONLY: APA Date Eval. BOOK DATE INT DATE SU DATE
PIF DATES-SERV DATE COMPS OTHER ACTIONS 1. INT 2. HAS 3. ACAD 4.
HSDC 5. HOC 6. OTHER NOTES: 308 NOT               HCO POLICY LETTER ORIGINAL
COLOUR FLASH NOT GREEN ON WHITE

                    HUBBARD COMMUNICATIONS OFFICE

  20 Buckingham Street, Strand, London W.C.2

  HCO BULLETIN OF 26 SEPTEMBER 1956

  ORGANIZATIONAL BULLETIN

  REGISTRAR The Registrar has responsibility for procurement,
interview, signing up, legal and finance. The Registrar is directly
responsible for all students and pc procurement and keeping place
full. The Registrar is not responsible for auditing rooms,
auditors, assignment of pcs to auditors or states of cases. These
are the function of the Director of Processing. LRH:ebh.rd L. RON
HUBBARD

  FOUNDING CHURCH OF SCIENTOLOGY

  1812 19th Street, NW, Washington, DC

  FC POLICY LETTER OF I APRIL 1957

  ALWAYS REGISTER AND INVOICE All students and pcs for whatever
brief training or processing, must be registered by Registrar
whether charge is made or not. All books issued anyone must be
invoiced whether charged for or not. L. RON HUBBARD

                    HUBBARD COMMUNICATIONS OFFICE

  37 Fitzroy Street, London W.1

  HASI POLICY LETTER OF 21 APRIL 1957

  INCOME The horrible truth about HASI income is that it comes from
I . The Outflow of the Registrar and CF auditors; 2. The expert
handling of people by the Registrar and from her Comm lines; 3.
Sale of books, memberships and tapes; 4. Good ARC with the world;
5. Good Service in training and processing. Thought you'd like to
know - RON

                    HUBBARD COMMUNICATIONS OFFICE

  3 7 Fitzroy Street, London W. I

                HCO POLICY LETTER OF 16 MAY 1957

  INVOICING ITEMS No services, goods, memberships, books, tapes or
any other item on which there would ordinarily be a financial
transaction may be given or released without being invoiced even if
the invoice states "no charge".

  I This means that a free week of processing given to an outside
preclear must be invoiced by the Registrar. This means that any
item for which there would ordinarily be a Charge must be invoiced
before Shipping may ship or the service unit such as Academy or HGC
may deliver or perform. There are no exceptions to this. It applies
to all processing of staff and issuance of books to students. L.
RON HUBBARD 309

                    HUBBARD COMMUNICATIONS OFFICE

  37 Fitzroy Street, London W. I

  HASI POLICY LETTER OF 7 MAY 1957

  ASSIGNMENT OF AUDITORS, ROOMS,

  STUDENTS

   Registrar has no authority to and must not assign auditors to
preclears, Auditing rooms to preclears or students to class.

   Director of Processing has no right to direct Registrar in
signing up preclears.

   Director of Training has no right to direct Registrar in signing
up students.

   There is no co-operation between Registrar and Directors of
Processing and Training.

   Registrar signs up anyone she pleases for any length of time
with any promise or compromise. Only when signing up is complete do
Directors of Training and Processing have any ownership.

   Directors of Training and Processing cannot direct Registrar in
cutting back numbers of people to be processed or trained.

   Registrar signs up. Director of Processing and Director of
Training cope with it.

   If a person can "only be processed on Thursdays for the next two
years", Registrar signs up. Director of Processing can accept it or
argue the preclear into a three-week sprint.

   Exception: IF the Director of Processing will not accept a
preclear for one week he feels is a 3-weeker, he can reject and
send person back.

   Exception: IF the Director of Training will not accept a student
for a higher course than he believes student can take, he can
reject for a lower course or processing.

   Registrar just isn't in the HGC or the Academy.

   Costs more processing when this is done wrong.

   Penalty: Flagrant violation of this rule can bring about
transfer from post.

   Registrar signs people up.

   Director of Processing and Director of Training cope.

   To do this otherwise is high treason to staff and public.

L. RON HUBBARD

LRH:rd
Copyright (c) 1957
by L. Ron Hubbard
ALL RIGHTS RESERVED

                              310

                    HUBBARD COMMUNICATIONS

  OFFICE

  37 Fitzroy Street, London W. I

  HASI POLICY LETTER OF 8 FEBRUARY 1958

  (Issued at Washington)

   Since people will begin to expect being cleared, all processing
must be sold on basis of estimate to clear.

   Therefore the pkgs are now as follows: 1 week - 50 gns. Pro. 25
gns. 3 weeks - 125 gns. Pro. 75 gns. 5 weeks -

   Pro. 7 weeks - Pro. these prices to be issued at a later date).

   The conditions monitoring acceptance or establishment of number
of wks are as follows:

   One wk.-Would show up top of graph, high on meter, no field,
generally nul on needle, no psychosomatic or visual difficulty. IQ
above 125.

   3 wks.-Middle range of graph, IQ above 100. No psychosomatics.
No field.

   5 wks.-Middle lower range of graph, IQ above 80. Psychosomatics
or visual difficulty. Some field.

   7 wks.-Lower area of graph. Psychosomatic or visual
difficulties. Black field. Mental problems.

   Unacceptable. Psychotic persons who would require
institutionalization to be processed.

   A person is disqualified from processing by severe medical
illness needing a doctor's care.

   There is no guarantee of clearing or even case gain.

   All state of case is established by Dir of Processing, never by
Registrar. The above tests are all made by Dir of Pr after pc has
been signed up by Registrar for something and has been given
written tests. Then person goes to Dir Pro and is looked over, and
accepted or rejected. If rejected on grounds not enough processing
is bought person is returned to Registrar to buy it.

   We do not care what initial hours the Registrar sells.

   We do not care when the person receives the processing or even
when he pays for additional weeks required by Dir Pro. We do care
that a reality on number of wk$ bought exists. Otherwise we will be
giving away too many free wks. The pc must know what to expect.

   Change in Release. All papers signed must reflect that
acceptance of the pc for processing is also contingent on an
interview with Dir Pr and that signing up with the Registrar does
not commit org until also accepted and signed up with the Technical
Division. rs.18.2.58/rd LRH

   NOT               HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE
                  HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO
BULLETIN OF 4 MARCH 1958 Addition to HASI Policy Letter of Feb 8,
1958 The following are prices of auditing "packages" to be sold on
the basis of estimate to clear. I week - 50 gns. Pro. 25 gns. 3
weeks - 125 gns. Pro. 75 gns. 5 weeks - L 200 Pro. 125 gns. 6 weeks
- L 240 Pro. 150 gns. 7 weeks -

  L 275 Pro. 175 gns. 8 weeks - L 300 Pro. 200 gns. HCO 311 NOT HCO
POLICY LETTER ORIGINAL COLOUR FLASH BLUE ON YELLOW HUBBARD
COMMUNICATIONS OFFICE For Hats of: 37 Fitzroy Street, London W. I
Association Secretary Organization Secretary HCO BULLETIN OF 17
MARCH 1958 Reception (Issued at Washington) Registrar Director of
Training Director of Processing

  BODY ROUTING IN CENTRAL ORGANIZATION

   It is a truism that if the people who walk up the front steps
were all expertly handled by Reception, the Registrar and the Dir
of Training or Processing as the case may be, there would be no
dearth of students and preclears.

   Example: In a certain office we were getting 2 preclears a week.
The Registrar went elsewhere and a better Registrar was put on
post. Instantly, without time for one letter to be answered by the
new Registrar, we got eleven preclears a week. Investigation of
this determined that the old Registrar was not interviewing
promptly just the people who casually walked in. These people were
not being handled and routed. Hence, low income.

  ROUTING

   Reception must regard everyone who walks in, trade people and
business callers excepted, as a potential pc or student. Reception
does not handle unless Reception is also Registrar. Reception calls
Registrar and routes the body at once with a show of efficiency. If
Registrar not on post, Reception routes to another officer, the Org
or Assn Sec, the Dir of Tr or Pr. In other words Reception keeps
none waiting but locates a terminal for the caller at once that Can
sign the caller up. Then Reception makes sure the caller physically
gets to the org terminal.

   This is Reception's first order of business. Callers in person
take precedence over mail, phone, or other interests.

   The Registrar or a deputy in the Org or Assn Sec or Dir of Tr or
Pr signs this person up for something - a book, a membership, a one
week intensive or a course. The person must be sold something large
or small.

   In signing up an obvious 7 wk case for 1 week of auditing-or 3
hrs, the person goes to Testing on Testing's regular schedule. Then
it is up to the Dir of Pro to sell the proper number of weeks. Then
the pc comes back to Registrar.

   On potential students anyone can be signed up for a course. But
the Comm Course instructor can demand that processing be received
before Comm Course.

   Neat, fast, no wait, efficient reception followed by confident
registraring can quintuple any org's income.

   Reception does not permit callers to be talked to by hangers on
or non-authorized persons. Reception chops this sort of thing
without making it obvious to the caller. Why? Because students or
off post staff or outside auditors can say and do things that drive
away callers.

   Why work with Books, Abilities, personal letters and good
training and processing to get people to come in if nobody then
cares for them. Or are we trying to waste people?

   So let's snap them onto our lines fast, sign them up for
something and get them wheeling along our very efficient channels
in Pr and Tr when they walk up that front step.

   Get it fixed into the org and channels that when they walk in
they've had it. Go on that certainty and you've done half the job
already.

   Them as hem and haw are twice as easy to sign, to route. So do
it. They can't help but win if we sell and sign. Neither can we.
Best, LRH:rs.rd L. RON HUBBARD Copyright (c) 1958 by L. Ron Hubbard
ALL RIGHTS RESERVED 312 NOT               HCO POLICY LETTER ORIGINAL COLOUR FLASH
NOT GREEN ON WHITE

                    HUBBARD COMMUNICATIONS OFFICE

  3 7 Fitzroy Street, London W. I

  (Issued at Washington)

  HCO BULLETIN OF 23 APRIL 1958 To: All Staff for info ALL
Instructor Hats B. Board Field Offices To: All Training Activities

  VITAL TRAINING DATA FOR TRAINING HATS AND REGISTRAR Students in
the Academy are auditors. They are not preclears. Emphasis is on
auditors, not pcs The goal of the Academy is to produce auditors of
such quality that we would be willing to hire them in the HGC. We
don't graduate those we wouldn't. Training staff can refuse a
student at any time on grounds of inadequate financial
arrangements. In which event the student applicant is returned to
Registrar. The Academy is not a clinic and concerns about cases
belong to the HGC and are so referred. LRH LRH:bt.rs.rd 313 NOT HCO
POLICY LETTER ORIGINAL COLOUR FLASH BLUE ON GOLD

                    HUBBARD COMMUNICATIONS OFFICE

  37 Fitzroy Street, London W. I

  ADMINISTRATIVE DIRECTIVE OF 6 MAY 1958

  MODIFIED PROCEDURE FOR SIGNING UP

  PROSPECTIVE STUDENTS & PCS

   I Student / pc applicant interviewed by Registrar first.

   2. Student / pc applicant interviewed by Dir
Training/Processing.

   3. Director T/P indicate on acceptance form exact number of
hours processing/ training course for which they accept applicant.
If unacceptable (as per HASI Pol Ltr 8 February 1958) this must be
specified.

   4. Applicant returns to Registrar who then signs him up for
indicated number of hours processing/indicated course; takes cash,
etc. If applicant hasn't "time" he can sign up anyway even if he
doesn't pay.

   5. Applicant reports to auditor/classroom as per published
schedules.

   Our criteria is riot the amount of money or "time" the applicant
has: our criteria is: "Will this person become Clear in ....
weeks?" or "Will this person become a good auditor?" The amount of
cash the applicant has on hand is secondary in importance to these
vital criteria. If he is cleared or/and becomes a good auditor the
financial problem will be solved by him without great difficulty in
due course. Assoc Sec per LRH instructions

                    HUBBARD COMMUNICATIONS OFFICE

  37 Fitzroy Street, London W. I

  HASI POLICY LETTER OF 7 NOVEMBER 1958 1 each staff member
Registrar hat Business hats-Procurement hats Field offices
Washington D.C.

  REGISTRAR

   The Registrar shall not do accounting.

   When a prospect is totally signed up, the Registrar calls
Invoice who comes down, takes contract and money, invoices it at
her desk, holds contract, returns white slip to prospect, yellow to
Registrar.

   The Registrar sends yellow to D of P or D of T by usual lines
(Comm Centre).

   Registrar's rate of pay and interest is taken from a card of
time-interest rates and may not be otherwise computed.

   Prospect can wait in Comm Centre for return of Invoice Clerk if
pressure on Registrar is heavy. L. RON HUBBARD 314 HUBBARD
COMMUNICATIONS OFFICE 1812 19th Street N.W., Washington, D.C. HASI
L.A. FOUNDING CHURCH POLICY LETTER OF 17 NOVEMBER 195 8 (Original
issue, London HASI Pol Ltr. Reissued D.C.) I ea. staff member field
offices Attn: CERTIFICATION DIR OF PROCESSING PRICING D.C. FREE
CLEAR ESTIMATES

  FREE CLEAR TESTS Henceforth there will be no charge for clear
estimates or clear check outs when passed through Registrar and
when done at F.C. When outside persons come in to take one
independent of processing interview, test but state only actual
findings. If they sign up, tell them you have to tack on a time
margin and do so. L. RON HUBBARD Executive Director LRH:mp.rd
Copyright

  (c) 1958 by L. Ron Hubbard ALL RIGHTS RESERVED 315 NOT HCO POLICY
LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE Founding Church -
Washington, D.C. SECRETARIAL TO THE EXECUTIVE DIRECTOR

  FC - WASHINGTON - No. 2 cc: Dr. of Pro. 15 December 1958

  (reissued for Registrar's info 31 March 1970)

  REGISTRAR HAT

   Supersedes all earlier Directives except recent price lists.

   Purpose: To get a great many people processed and trained, and
to make certain that the income of the organization is adequate to
get the job done.

   The first duty of the Registrar is to sign up persons for
something and receive the money in hand, passing it the next
instant to accounts which takes over all further invoice and paper
work and the applicant.

   When the person is all signed up if a pc he is only then sent to
Technical Department for acceptance. If Technical Dept in the
person of Director of Processing says not enough hours have been
signed up for, Registrar signs the person up all over again,
accounts and all. No protest of accounts over double invoicing will
be heeded. In this activity of sign-up the Registrar does not
cooperate in any way with the Director of Processing or the Dir of
Training and these do not cooperate with the Registrar. The
Registrar may not heed or help the Director of Processing limit the
number of pcs to fit his number of auditors, a common fault of this
line. The Director of Processing simply has to find enough
auditors. If Registrar sells one week and Director of Processing in
a purely technical capacity says "Minimum to do case any good is 3
weeks" Registrar must sign up pc all over again. Registrar may not
turn down students for training or pcs for processing under any
other pretext than the refusal of such persons to pay reasonable
sums.

   The Registrar is not supposed to engage in long sales talks or
sales letters. She is there to help people sign up and to assist
resolution of their problems in signing up. She is not there to
sell anything. People want more Scientology, not sales talks. She
would be brief and efficient and effective. The Registrar keeps
appointments once made and keeps none waiting. She signs up
everybody who comes to see her.

   The Registrar has pc sign (1) a waiver of free weeks and
damages, (2) a contract (not financially worked out by Registrar
but by Accts) and (3) a check sheet routing the pc.

   The Registrar gives the pc explanatory literature on training,
processing and finance calculated to steer him through these items
easily, not to sell the items. Where to stay, the hours of training
and auditing, where to eat, etc., etc., Interest Rates, etc., etc.

   The Registrar has a right to see every student and pc as the
last person seen in the Organization by the departing student or
pc. The Registrar's body handler is Reception. If Reception can't
cope because of heavy traffic, the Registrar needs an appointment
clerk and another Assistant Registrar than the one handling ARC
breaks. Smooth handling and routing of people is a must on this
Registrar Body line.

   The financial principles and acts are handled by accounting
after the Registrar closes the deal. The Registrar must be what
salesmen call a "good closer". She must see that Accounts don't
upset the deals but may not handle the arithmetic of accounting.

  316

  The Registrar keeps an Appointment Log and a PC-Student Contract
Log where everyone she signs up can later be found independent of
invoice. The second action of the Registrar is to answer with high
priority immediate letters from persons desiring training and
processing. The Registrar must be geared to answer such letters
within 24 hours after receipt. (If any denote ARC Break they go to
Asst Registrar for immediate 24 hour answering.)

  The Registrar's mail day begins when new mail comes in and ends
24 hours later. Any mail received after the 24 hours period has
begun passes into next mail day.

  The third action of the Registrar is to originate adequate and
real letters to "hot files". A "hot file" is defined as a CF file
that holds the correspondence and papers of a person who has (1)
expressed a desire to be processed, (2) who has expressed a desire
to be trained, (3) who has completed an HAS Course, (4) who has
completed an HCA and is eligible for a BScn Course, (5) who has
been processed successfully and who might want training. In no case
should the Registrar herself handle ARC breaks in letters or in the
HGC. These should be routed to the Assistant Registrar in either
body or letter form. When they happen in the Technical Division
during processing or training, ARC breaks are not in the province
of the Dept of Registration and when they come into her area while
still physically enrolled they belong to Technical and should be so
routed. If the student or pc leaves courses or intensives and is
for some time outside the organization, the matter comes under the
Assistant Registrar.

  The originated letter quota of the Registrar is 100 letters per
week. This does not include answered mail. If this quota is too
high to be met, get another second Assistant Registrar to meet it,
don't forget letter origin. A high quality letter origin brings in
answers. If one then turns only to answers the Association's
activity leaps and drops in cycles and no steady growth is
obtained.

  THE REGISTAR'S ACTIVITY IS THE DIRECT MONITOR OF FC INCOME.
Therefore, when a Registrar's volume rises above her easy ability
to handle, she needs a second Ass't Registrar and when a jam occurs
again, a third Ass't is needed, and so on. Failure to provide
Assistant Registrars when needed chokes off the growth of the
organization and is the only barrier to organization growth.
Therefore, the Registrar must be militant in asking for help to
keep the FC growing. Price lists of all items are made available
first to Registrar, then to others.

  New prices may be obtained on anything by petitioning the office
of the Executive Director.

  L. RON HUBBARD

  Executive Director

  LRH:gn.mg.hk.cden

  317

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 7 JULY 1960

  CenOCon

  TRAINING APPLICANTS

  It sometimes happens that an application for training is received
from a person who is known to have a criminal record, or who would
not be able to pass a security test, or who for some other reason
would not be eligible to receive a certificate.

  In such cases, the person may be accepted for training, but he
must be warned beforehand that no certificate will be issued if a
security check cannot be passed. This, of course, is true of all
Academy applicants.

  Peter Hemery HCO Secretary WW for L. RON HUBBARD

  LRH:js.cden Copyright

  (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED

  318

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 19 AUGUST 1960

  1 copy to

  Assn Sec

  HCO Sec

  Registrar

  D of P REGISTRAR LOST LINE

  Once again the key line is lost in some Central Orgs between
Registrar and D of P. This costs us about L25,000 a year
internationally.

  The Body Registrar drops the ball. The D of P doesn't locate it
or insist on it. Then I get letters from whining pcs or D of Ps
start giving free weeks of processing.

  The line has been going out every three months for years. So
please keep it in.

  Proper sign-up includes this line. Check sheets exist for it. pcs
not signed up this way are improperly signed up.

  Line: Reg signs up pc fully. pc is taken to D of Pat once (not
next Monday). D of P checks out pc. Says, "I will not take you
unless you have signed up for enough weeks to clear you. I don't
care whether you pay for them or take them ever. But you have to
sign for them anyway." He checks out pc without graphs or IQs. Only
a meter. He says, "Seven weeks to clear."

  Pc

  goes back to Body Reg. Signs up for seven weeks. Pc doesn't have
to take them now or ever. pc doesn't have to pay for them. Then pc
is told to come in for testing and processing.

  This is the line. It has no exceptions.

  Failure to hold that procedure in results in horrible flukes. Reg
has no right to do a technical survey of pc. Only D of P has that
right. D of P can simply refuse to process pc as a psycho if pc is
psycho.

  NO D OF P MAY ACCEPT A PC FOR PROCESSING IF THIS LINE IS NOT
FOLLOWED.

  Why is it only I hold this line in in so many places? pc signed
up for 121/2 hours can complain of no results and demand free time.
And we've got to give it. A pc signed up for 7 weeks taking 12 1/2
hours of it has no choice but to buy more of his sign-up time.

  You'll clear them now in five weeks if you drill staff on Regimen
One and run help on motion and good 8c and follow the HCO
Bulletins.

  You're off to a new start in processing so keep that body-tech
line in! Help me do it.

  Now just to show you I help too, get the Ltr Registrar to go back
through all contracts signed the past few years for untaken weeks
and write the person who signed up for them "Ron wants you to come
in now and finish getting cleared on your processing contract. We
need a clear in your area."

  L. RON HUBBARD

  LRH:js.rd Copyright

  (c)) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED

  319

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 19 NOVEMBER 1960 All Cen Orgs

  PC SCHEDULING

  The time a pc can be audited is decided finally by HGC only.

  Prom Reg has no force to commit HGC to any auditing schedule.
Prom Reg should be pleasant about it and "be sure that HGC can
arrange it but that it is up to the D of P".

  HGC must arrange matters as well as possible to suit the pc and
must get the auditing done but may persuade, without creating an
ARC break.

  Prom Reg is not a scheduling agency, as this is a technical
function.

  L. RON HUBBARD

  LRH:aec.js.bp.eden Copyright

  (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED

  320

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 14 FEBRUARY 1961

  Cen Orgs

  Copy for each

  [Excerpt]

  Staff Hat

  Not for Franchise

  THE PATTERN OF A CENTRAL ORGANIZATION

  DEPT OF PROMOTION AND REGISTRATION

  D of PrR is headed by a Director of PrR only in the largest of
Central Organizations. Otherwise its two sections are headed by
Registrars-the Personal Registrar and the Letter Registrar.

  PERSONAL REGISTRATION SECTION

  The Personal Registration Section finds and signs up applicants
for the Academy and the HGC.

  The section includes one or more Personal Registrars, the
Receptionist and, for Admin purposes, various admin personnel in
the technical division. It is headed by the Chief Registrar,

  For public purposes, (and possibly in a future change) all
registrars may be called or sign themselves as "Consultants".

  The whole actual income of the Central Organization is dependent
upon the activity and excellence of the Chief Registrar, just as
its potential income depends upon PE and the Letter Registrar. If
PE and the Letter Registrar do not get them in, it is still up to
the Chief Registrar to do so. The Assn Sec receives the total
income report from the Chief Registrar each week as part of the
Personal Registration Section Report.

  The Personal Registrars interview applicants, sign them up on
contracts and releases and take their money for individual training
and processing, When prospects seem too few, Personal Registrars go
back over "hot files" and by phone or other means, seek to get
people in.

  A Personal Registrar cannot accept applicants finally for
training and processing. This is done by the D of T and HGC Admin.
The applicant when fully signed up is sent to technical. HGC Admin
may demand more hours be signed for after assessment (not test) by
E-Meter-if so the Personal Registrar signs them up for more, adding
the hours to the contracts and taking in more money.

  Personal Registrars are entitled to view the profiles of HGC and
Academy results.

  A Personal Registrar always interviews a student or HGC pc after
training or HGC processing and usually nets some 50% of an Org's
income for additional sign up in these "after interviews".

  The motto of a Personal Registrar is "Always sell something, even
if only a book".

  Unfortunately Personal Registrars have "income ceilings" for the
Org. Any given Registrar may "pin" the week's income at a certain
figure. This has to do with acceptance level on money. A Registrar
must be wholly free on money or this will happen.

  Registrars are Admin not technical personnel but usually the best
registrars are good auditors. However, they may not assign times of
processing for the HGC, nor may they criticize HGC results to a pc
If registrars are dissatisfied with results, the matter is brought
up in Adcomm or taken to the Assn Sec or even the HCO Sec if no
remedy is

  forthcoming.

  L. RON HUBBARD

  LRH:rd

  Copyright

  (c)

  1961

  'Excerpted from HCO P/L 14 February 1961, The Pattern

  Of

  by L. Ron Hubbard

  , Central Organization. A complete copy is in the Executive

  ALL RIGHTS RESERVED

  Volume.]

  321

                    HUBBARD COMMUNICATIONS

  OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 3 MAY 1961 To all Chief Regs

  REGISTRATION

  This is a run-down on the Post of Registrar written at my request
by Sue Van Nickerk, the best Registrar HASI Joburg has ever had.

  It is well worth studying.

  L. RON HUBBARD

  I . Always be interested in the other person's tale of woe, no
matter what, that's why they've come to us for help, even if they
are totally screwed up on help themselves. But know

  when

  to stop them in their tracks and you take over.

  2. Be willing at all times to control the new body that's come
into the shop. One in a

  million aren't totally overwhelmed by life and living generally.

  3. Never sympathise with them, that's why they're in the state
they're in. Be willing to tell them all the home truths but on
their reality level and this is very important, remember each one
is an individual, each one is different and each one has a
different reality level.

  4. After they've told their story briefly and they don't have a
profile

  take

  them into testing, let them do a test. When they have finished
get them back in your office, give them the different ways in which
Scientology can fix their problems (while their profile is being
drawn up). Get the profile and then point out point for point on
the profile, remembering to do so at their reality level again.

  5. At this point it's important never to be overbearing or pull
altitude over the guy sitting on the other side of the desk. Most
people react very sharply to you passing sentence on them, don't
undertake the role of judge or executioner, simply get through to
him. Allow him to disagree on certain points on the profile. At the
end you will find that those are invariably the points with the
most truth in them, they hurt the most, that's why they cannot be
confronted.

  Don't now rub salt into the open wound; handle it diplomatically,
advise, keeping good control from A to Z, and the guy will sign for
one or another service.

  6. The real hard nut that takes more than one cracking if you
reach the stage mentioned in 5 and he still doesn't
agree-immediately stop reaching and let the tables turn, let him
realise that unless he now reaches, "Help" is not for him.

  7. Let him go with a parting shot of "Well, Mr So-and-So, you
must now make a decision: I'm not prepared to do any more than I
have." This is a gimmick and it works every time.

  8. Then again you get the person who is not in a fit state to
make any decisions for

  himself, these people you make the decisions for them-not
blatantly, but you do.

  9. You must be willing at all times to control each body coming
into your office from the time you bring them from Reception, or if
they are brought into the office by someone, right from that point
until the final stages of signing the cheque, until they walk out
of the door. This was my reason for success-90% of it. People are
crying out to be controlled.

  10. Let the Reg be the real entrance point into Scientology and
the Org. I found that people looked on me as a stable terminal no
matter what sphere of HASI they were in, because I made it my
business to see them when they came in for any service whatsoever
or discussion no matter how unimportant, and always was the last
person to see them before they finally left after completing a
service.

  322

  11. In Johannesburg HASI our routing slipped sometimes,
especially PCs. They didn't see the Reg and it sort of leaves a gap
that should be filled.

  12. If students, PCs or Raw meat realise the Reg is there
generally to help, you can bring in the Unit money without batting
your brains out, because invariably you can sell them a further
service either now or for future.

  13.

  Never

  let people shudder when they pick up the phone and it's you again
or if you see them on the sidewalk or anywhere, they must always be
pleased to see you or talk to you, as a terminal where "Help" comes
from no matter in which sphere.

  14. Make it your business to talk freely with students and PCs,
etc. Remember you took their hard earned cash at the outset. Let
them feel that you are still interested even though there's no cash
forthcoming this time.

  15. Interview all students from all courses on the last day of
the course, find out finally what has happened to them during their
period of training, find any ARC breaks, etc. Patch these up before
they leave for home. Don't let them go home, they only use these as
motivators later and commit overts against the Org.

  16. Interview all PCs at the end of intensives and follow the
same routine as in 15.

  17. If people have money difficulties, and 99 out of 100 will
tell you they cannot afford anything now, you draw up a budget for
them, make them realise that for the first time they are spending
money on themselves. It takes some doing, but I always won.

  18. Don't at any cost sell the person the most expensive service
available, because it brings in more Unit money. Remember if it's
the wrong service for the guy it will back fire on you and you've
had it. Sell the service in each case that's most suited for that
particular person.

  19. Always keep a promise once made, never go back on your
word-it's a betrayal if you do.

  20. Keep appointments, don't keep people waiting. Scientology is
efficiency. Let them experience efficiency on our premises. It
leaves an impression which comes in handy later.

  21. Always keep your office tidy. Never let there be confusion.
Confusion can quickly lead to chaos.

  22. When things are running smoothly utilise such times to phone
people and chat. Let them know what's cooking or new. Get them to
come in and see you for a friendly chat. That's your job, remember.

  23. Also when there is a slack period write to potential "Hot
Files". The personal touch of the Reg works wonders.

  24. Phone people just off the last PE to come in and see you, but
strike while the iron is hot, don't leave it for weeks before doing
this, they lose interest quickly.

  25. Always look for new avenues, don't beat the old ones to
death. Use CF, that's what it's there for.

  26. Check with Testing if there are any hot potentials there.

  27. Speak to students and pursue any and all ideas put forward.

  28. Never phone a person up and ask for money; it causes ARC
breaks. Get them in. If you know the person that well, do it on the
phone. Let them feel that they are "Helping" the Org by sending a
few pounds on their account. Don't make them feel guilty about
owing us because generally you can write it off as a bad debt.

  29. Personal appearance is important. Always look fresh and nice
and cheerful.

  30. Answer your phone promptly and efficiently. Don't waste time
on the phone, rather get them into your office. The phone is a
means to an end, personal touch gives the best results.

  31. Keep an accurate record in the necessary books of past,
present and future students, PCs and potentials. They mean a better
Unit. Don't try and keep records in your head.

  323

  A person feels important too when you know exactly what they did
and when, when they come to see you or when you phone them.

  32. If a PC or Student does not turn up, you should contact them
immediately to find out what has happened.

  33. Answer all Memos and letters promptly, don't let your "In"
basket overflow. Set a specific time each day to do this-otherwise
you get behind very quickly.

  34. It is a good thing to work out a schedule for your day and to
stick to it. That way you get everything done and time to spare to
attend to things that crop up unexpectedly.

  35. Sec that all reports to Dir Prom Reg and Assoc Sec are done
promptly. These reports are important and must be done accurately.

  36. Keep a record of every single phone call and interview for
weekly reports and info for future use when they are filed in CF.

  37. This I know is off line, but I did it and it worked. You must
end the cycle for the person you've signed up. Have an Invoice book
in your office, make the invoice out when you have drawn up and had
the contracts and releases signed. Don't let Reception or A/cs
handle this, it just helps to add a little extra confusion to an
already confused person.

  38. Be absolutely sure and familiar with the drawing up of a
contract and release and P/note. Don't blunder, have a list with
the Int. and Service charges handy. Work smoothly and quickly,
don't make a federal case out of it.

  39. Before interviewing a PC or Student have their files in front
of you, having studied it before they arrive, don't spend time
going through it to familiarise yourself with the case while
keeping them sitting in on it.

  40. Don't let your hat of day Reg be carried over to night Reg.
Do all the business you have to in office hours. Don't phone people
after office hours, they've also had enough by then. They begin to
feel that you hound them.

  41. Be willing to help. Even if it hurts----it sometimes hurts to
be kind, you know best, so do your job. Be willing to Communicate
and Control and Help and never feel guilty about it and more
especially about accepting money for a service they will receive.
You know that they can only benefit by it.

  42. In South Africa you have to be bilingual to be an effective
Reg.

  43. I've only written this now but it should head the list.
Scientology must be real to you, it must have worked for you, it's
no good trying to sell something on which your reality is nil.
Don't be apologetic in any way, be proud of the fact that you are a
Scientologist. Be sure and positive of what you are selling. This
was my real reason for success.

  Sue Van Niekerk

  LRH:SVN.cden Copyright

  (c) 1961 by L. Ron Hubbard ALL RIGHTS RESERVED

  324

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 6 MARCH 1963

  CenOCon

  Registrars

  SELLING TECHNIQUES FORBIDDEN

  Registrars, and other personnel concerned with selling, are
forbidden to sell a preclear a specific technique.

  Preclears must be sold PROCESSING, The techniques to be used are
decided by the D of P within the framework of the current rundown
of processes,

  L. RON HUBBARD

  LRH:dr.rd Copyright

  (c) 1963 by L. Ron Hubbard ALL RIGHTS RESERVED

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 21 JUNE 1965

Remimeo

  ORGS ARE SAINT HILL FSMs

  Any Central Org, City Office or Pioneer Office, that is, any
official org in Scientology that is part of the Central Org system
is a Field Staff Member of Saint Hill and may select students and
preclears for Saint Hill. Such selections, when the selection slip
is presented to Accounts Saint Hill, will result in the commission
being paid to the Org which selected him or her. The commission
goes to the ORG, not to the staff member forwarding the selection.
The commission is proportioned in the income breakdown, thus the
entire staff benefits.

  The above is valid, whether the org or office has any Saint Hill
grads on its staff or not.

  L. RON HUBBARD

  LRH:mh,rd Copyright

  Z

  1965 by L. Ron Hubbard ALL RIGHTS RESERVED

  325

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

Remimeo

                HCO POLICY LETTER OF 12 JULY 1965

  Class VII Auditors

  Class VII Internes

  Tech Execs

  RELEASE POLICIES

  HGC Auditors

  Review Auditors

  STARTING THE PC

  Qual Execs

  Due to the vast number of Former Releases and the way the check
outs can hold up case, NO PC WHO HAS BEEN AUDITED BEFORE MAY BE
ACCEPTED FOR PROCESSING (LOWER GRADE OR POWER) WHO HAS NOT BEEN
CHECKED OUT FOR FORMER RELEASE.

  These check outs are done in Review by a Review Auditor. They
consist of doing well the Pol Ltr Form 26 June 1965.

  The pc is then shifted to the HGC for a complete rehabilitation
as per HCO B 30 June 1965.

  The HGC auditor must be good on a meter and know a clear
condition on a meter (floating needle) when he sees one. The meter
TA should be anywhere between 2 and 3 for either sex.

  The HGC auditor is to get the meter to clear condition and then
must end off as per new Model Session at once and send the pc to
Qual to be Declared a 1st Stage Release or 1st Stage Released OT.

  Great care must be taken by Qual personnel or the examiner not to
fool about with the pc's folder or Review check outs on a Declare
as such can key the Release back in again and ARC Break the pc by
Invalidation.

  The pc may only be audited further on Power Processes but the pc
may be trained and may audit others. Also ARC Breaks, PTPs and
withholds may be done on Former Releases but not by repetitive
processes.

  GRADE PROCESSING

  For the purpose of re-establishing Former Releases earlier policy
is modified, permitting the pc to buy a minimum of 5 hours of
processing which includes the price of the Review, the time of the
Review being deducted from the 5 hours.

  If the pc is raw meat, never before audited, the above formality
of Review is dispensed with by the Registrar in registering them
and the rules concerning intensives

  apply.

  If the person is not found to have been a Former Release by
Review, whatever is found is handled by the HGC auditor in
completing the 5 hours.

  POWER PROCESSING

  All the above except the 5 hour limit applies to Power
Processing.

  The person is first checked out by Review, then sent to the HGC
and rehabilitation of any former Release is declared when
rehabilitated.

  The preclear is then returned to the HGC with as small

  a

  loss of scheduled auditing time as possible and is entered into
Power Processing.

  The auditing continues until the preclear is a Second Stage
Release or Second Stage Released OT.

  ACTIONS TAKEN

  RAW MEAT

  Registrar establishes that the person has never been audited
before and signs the person up accordingly.

  Person goes straight to HGC and is audited to Release.

  The moment the auditor sees a Floating needle and a TA between 2
and 3, the auditor stops the session and sends the pc to the
Examiner to Declare.

  If the pc looks good and feels

  okay

  the Examiner sends through to Certs and Awards for Release award.

  326

  Any rebate from any intensive bought is credited to training for
the pc

   The above actions are covered in more detail in Body Routing
Forms.

  FORMERLY AUDITED PC

   The Registrar, if the pc is asking for Former Release check (the
Registrar must not push it or bring it up but should try to sell a
25 hour intensive), signs the person up for a 5 hour intensive (if
the person does not sign up for 25 hours).

   The preclear is routed to Review for a Form 26 June 65.

   The preclear is then routed to the HGC to complete the time
signed up in rehabilitation of Former Release.

   If the person was not found by Review to have been a Former
Release, the HGC auditor starts the grade applicable to the
pc-Level Zero in pcs who have not had it completed on them.

   Every effort must be made to sign the non-Former Release up for
more processing if not yet Released in the HGC.

   Body Routing Forms will be issued to cover these routes.

  FREE PASS

   If the pc presents a letter from me for a Former Release check,
the check only is given in Review.

   The person is not entitled to rehabilitation of the state in
Review or to HGC auditing by reason of a Free Pass.

   If Former Release is found, the person is routed at once to the
Registrar for a sign up for 5 hours to get the state rehabilitated,
the TA down and needle floating.

   The person may only be declared a Former Release by Certs and
Awards if the rehabilitation work is done.

   There is no declaration of Release on a Free Pass to Review. The
Free Pass does not include it.

   Any amount left to the nearest whole hour is applied to
training.

   If the needle floats during the Review free check out, the
person is routed to the Registrar for a 5 hour rehabilitation
intensive and when the rehabilitation is done every effort is made
by the Registrar to sell training-the only thing that will take the
person to Clear. If the person is an HCA and wants no more local
training the Registrar may select the person to Saint Hill as per
the Field Staff Member Programme, the org being credited with the
10%.

  SUMMARY

   The Review auditor does the Form 26 June 65 only.

   The preclear is rehabilitated in the HGC.

   Free passes to Review checks open the door to a 5 hour
rehabilitation intensive that is then sold.

   Reattainment of Release opens the door to selling training at
once.

   Raw meat is sold 25 hour intensives.

   Examiners do not key in Releases by heavy handed examinations.
They look for good indicators. If these are present the
rehabilitated Former Release is passed through to Certs and Awards.
If the person does not think he or she is released, or bad
indicators are in plain view, the Examiner routes to Review.

   In power Processing all formerly audited people are begun by a
Review Check. Its' cost is included in their intensives. On all
persons found to be Former Releases the first few hours of Power
Processing are spent rehabilitating the state of 1st Stage Release.
The person is then sent by the auditor for Declare? First Stage
Release. Then Power Processing is begun.

   In Power Processing Raw Meat, pcs are just entered into Power
Processing without Review but with a pc Information Form done.

   The pc Information sheet is also done on pcs returned from
Review as Former Releases.

   Note: No testing is done now on any of these lines, being
abolished.

   This Pol Ltr supersedes or modifies any policy or SEC ED in
conflict with it. The above are the correct actions. LRH:ml.rd

  L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard 327 ALL
RIGHTS RESERVED                   HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor,
East Grinstead, Sussex               HCO POLICY LETTER OF 19 JULY 1965 Remimeo
Qual Div Org Div Tech Div

  RELEASE CHECKS, PROCEDURE FOR

  (Modifies any earlier policy where in conflict)

   For ANY Release check, free or otherwise the following procedure
only is followed. There may be no deviations. RECEPTION Pc asks
reception for Former Release check. REGISTRAR

   Reception sends person to Registrar. Whether pc presents free
letter or not, Registrar says, "You may have the check out itself
in the Qualifications Division without charge. However, you will
also want the state returned to you if it is found and that is done
in the HGC. You can buy a 5 hour intensive in the HGC to get it
done." Signs up pc as usual for Rehabilitation Intensive at rates
pc is entitled to (student, professional, public).

   If person says "maybe they won't find it", Registrar says, "Then
you'll have five hours of auditing to get closer to it." And signs
up.

  CASHIER

   Cashier accepts payment. Gives pc Invoice. Sends pc to Dept 10.

  TECH SERVICE

   Tech Service checks pc into HGC and routes pc to
Interview-Invoice Officer of Qual Div. QUAL DIV

   Interview-Invoice Qual Div makes No Charge Invoice. Sends pc to
Review auditor direct.

  REVIEW AUDITOR

   The Review Auditor puts pc on meter (no Itsa from pc, please)
and checks "Former Release" "Former Thetan Exterior" "Sudden
Resurgence in auditing or afterwards". Notes reads. Sends pc to
Interview-Invoice to get out of Qual.

   Note that THE REVIEW AUDITOR DOES NOT DO FORM 26 JUNE 65 OR
ENCOURAGE PC TO ITSA.

   This Review check takes under 5 minutes. There is NO attempt to
restore the pc's state of Release.

   Only the note saying pc was or wasn't found reading on Former
Release is made or done.

  328

  The total allowed time in Qual is fifteen minutes. If Qual can't
get person invoiced, Reviewed and out in 15 minutes it isn't
functioning at all as a Division.

  TECH SERVICE

  Interview-Invoice of Qual routes pc to Tech Service.

  HGC Admin assigns an auditor and gets pc to session as soon as
possible.

  AUDITING IN HGC

  The Auditor takes Qual note and whether it says pc was or wasn't
a Release, does fully the following:

  1. Does the full Assessment Form of 26 June 65 designed for
Review (and being redesigned for HGC by changing captions).

  This form is an assessment form. In HGC it is used as Auditing by
List. But if there is any read on ARC Break in Sessions, the
Auditor does List 1, Session ARC Breaks, as Auditing by List,
cleaning each one he finds BUT NOT CLEANING LATENTS OR CLEANS.

  The Auditor completes the Form 26 June 65 and handles anything on
it.

  The Former Release question on Form 26 June 65 may prevent the
Auditor from going on as this is where pc's interest Res.

  If pc very interested in this and it reads, the Auditor promptly
shifts to

  2. HCO B 30 June 65 and rehabilitates any and all former release
moments found.

  3. The Auditor's object is to obtain a floating needle. The
moment this is attained ANYWHERE IN THIS INTENSIVE the Auditor
gives a soft "That's It" and that's it.

  4. The Auditor writes a chit to Qual, giving pc's name and
"Declare?"

  5. Auditor routes pc to Tech Service.

  TECH SERVICE

  Tech Service routes the pc promptly to Qual with the folder (in
the hands of a Tech page).

  QUAL

  Interview-Invoice Qual checks pc in and routes to Examiner.

  EXAMINER

  Examiner looks at pc, notes note in folder from Auditor. If good
indicators in on pc, Examiner sends to Certs and Awards.

  However if pc says he is not now a Release, examiner examines the
pc's Form 26 June and routes to Ethics if SP or PTS indicated, to
Review if pc needs smoothing out.

  REVIEW

  If Review has to smooth out, Review does so at charge. This
charge can be deducted from any remaining time pc had. If no time
remained pc must pay. Review does Form 26 June 1965 carefully.

  329

  EXAMINER

  Examiner sends PC back to Tech Service if PC doesn't believe he
was Released.

  TECH SERVICE

   Tech Service routes to Registrar who sells PC more auditing,

  ETHICS

   If Examiner sent PC to Ethics, Ethics examines for SP or PTS and
handles accordingly.

  HGC

   If HGC gets the PC again, it is up to the Case Supervisor.

  CERTS AND AWARDS

   If the PC (as will be usual) has good indicators in, whether
just in from HGC or just back from second Review, the Examiners
whisk the PC to Certs and Awards.

   Certs and Awards writes a Declared 1st Stage Release or 1st
Stage Released OT, writes the certificate letter, logs it and calls
HCO.

  HCO COURIER

   An HCO Courier comes down from HCO to Certs and Awards.

   Certs and Awards gives the Courier the papers and pin and the
PC's folder which it got from the Examiner.

   If the PC is not paid up, the Courier takes the PC to Cashier,
to pay and leaves the PC.

   The Courier then gets a signature and seal on the Declaration
from authorized HCO personnel at once and rushes the declaration,
pin and folder to the Registrar (Dept 6).

   The Courier has finished all required actions.

  REGISTRAR

   The Registrar at once accepts the paid invoice from the PC and
hands over the Declaration and pin and congratulates the PC.

   The Registrar then sells the person training as the only road to
Clear.

  PAID UP PC

   The route of the Courier is varied for a paid up PC. The Courier
drops the person off in the Registrar waiting area, gets the
signature and seal and pops back with them.

   If you don't have all these posts, if some are doubled, still
the PC has to go through all these points.

   Body Routing Forms will cover this route of PC to Release
Rehabilitation.

   You can go broke if you don't follow it. These lines must flow
and fast. LRH:ml.rd L. RON HUBBARD Copyright

  (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 330 HUBBARD
COMMUNICATIONS OFFICE             Saint Hill Manor, East Grinstead, Sussex HCO
POLICY LETTER OF 16 DECEMBER 1966 Remimeo Registrar Hats

  REGISTRATION DISAGREEMENTS

   The Registrar must route everyone who does not sign up for a
service immediately to Qual for a disagreements check and then back
to the Registrar.

   Handle all sorts like this, "Price Disagreements", "Inactive
FSM's, "Procrastinators." "Old Timers". This applies to anyone who
does not sign up for a service.

   They pay for this service from Qual. The fee is the usual Qual
rates set by the Ad Council.

   The Registrar then signs them up after the disagreements check.
LRH:jp.cden L. RON HUBBARD Copyright

  (c) 1966 Founder by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD
COMMUNICATIONS OFFICE             Saint Hill Manor, East Grinstead, Sussex HCO
POLICY LETTER OF I I JULY 1969 Remimeo

  DIANETIC AUDITING COMPLETION

  CERTIFICATE

   When a PC is completed on Dianetic auditing the Department of
Certificates and Awards issues a certificate stating that this
person has been audited on Standard Dianetics at

  (Org concerned), that the person at this time is complete on
Dianetic auditing and may proceed with Scientology Grades (or
Advanced Courses if that is his or her next step). The certificate
is signed and dated.

   The main function of the certificate is that of a passport to
Scientology auditing. It is presented by the Registrar who signs
him up for his next auditing.

   When signing up for Scientology processing at another Org the
certificate is shown to the Registrar of that Org by the PC.

   It is recognised that the person may require further Dianetic
auditing at a later date. It is therefore not a Grade Certificate.
Brian Livingston LRH:bl.ei.kd CS-5 Copyright

  (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED
Founder 331 NOT               HCO POLICY LETTER CORRECT COLOUR FLASH RED ON WHITE

                    HUBBARD COMMUNICATIONS

  OFFICE

              Saint Hill Manor, East Grinstead, Sussex

  HOD BULLETIN OF 27 JULY 1969 Remimeo Class VIII Dian Chksht Ds of
P Registrars

  ANTIBIOTICS

   A pc on antibiotics should be given Dianetic Auditing.

   Very often antibiotics do not function unless the illness or
injury is also audited.

   The basic failures of antibiotics apparently stem from a
traumatic condition which prevents the medical treatment from
functioning.

   When a person is medically treated for an illness, it is best to
back up the action with auditing.

   Sometimes the patient is too ill to be fully audited. It is
difficult to audit someone who is running a temperature. In such a
case, let the antibiotics bring the temperature down before
auditing. But if the temperature does not come down, in the
interest of the patient's recovery, auditing should be done.

   It is usually too late when the patient is in a coma. But one
can still reach a patient who is unconscious by touching the
patient's hand to parts of the bed with "Feel that (object)".

   A patient will sometimes respond to commands even when
"unconscious" if you tell them to squeeze your hand to acknowledge
they have done the command.

   Years ago the auditing of unconscious persons was worked out and
successfully done.

   Needless to say, auditing any sick person requires the most
exact, careful auditing, strictly by the Auditor's Code.

  POST OPERATIVE AUDITING

   A person who has been operated on or medically or dentally
treated or a mother who has just delivered a child should have the
engram audited out as soon as possible by Dianetic R3R.

   The after-effects of anaesthetics or the presence of drugs or
antibiotics is to be neglected.

   The usual action is to

   I . Get them medical treatment.

   2. Audit them as soon as possible on the illness or injury.

   3. Audit them again when they are well.

   4. Get them a Review if they seem to be showing much later
after-effects despite Dianetic auditing.

   HEAVY DOSES OF VITAMIN B1, B COMPLEX and C should accompany all
such auditing actions.

  332

  SAVING LIVES

   All this comes under the heading of saving lives.

   At the very least it saves slow recovery and bad after-effects
and resultant psychosomatic illnesses.

   Dianetics is the first development since the days of Rome that
changes and improves the RATE OF HEALING.

   Dianetics is also the first development that removes traumatic
barriers from the path of healing.

   Medicines and endocrine compounds quite often are effective in
the presence of Dianetic auditing which were once inexplicably
ineffective in many cases. The barrier to healing was the engram.
With that removed, healing can occur.

  OBJECTIONS TO USE

   Any barriers or objections to using Dianetics to assist the
effectiveness of medicine or to increase the rate of or even secure
effective recovery place the patient at risk as certainly as
failing to use antiseptics.

   Such objections can be dismissed as stemming from barbaric or
superstitious mentalities or from motives too base to be decent.

   It would not be possible to count the number of lives Dianetics
saved in the 19 years even before the advent of Standard Dianetics.
Few human betterment activities have been so widely successful and
so uniformly helpful as Dianetics. L. RON HUBBARD Founder
LRH:Idm.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS
RESERVED 333

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 16 DECEMBER 1969 Remimeo Dissem Div Hats

  USED CF FOLDERS When an org has a CF folder of a person to whom
they have sold all available services of training or processing,
the following is followed as a routine line. I . Select them to the
next upper org or orgs, who on receipt of the selection slip will
send them an Advance Reg pack. 2. Send a letter to the upper org or
orgs saying so and so has been selected for services at that org,
giving details of the person. 3. Keep in touch with the person to
encourage him as necessary to go along for his next service. Not
following this line loses an org a lot of income. Proposed by

   Anne Tampion HCO Exec Sec WW Approved by Jim Keely

  - Qual Sec WW Rosalie Vosper

  - HCO Area Sec WW Ad Council WW` Anne Tampion

  - HCO Exec Sec WW Jim Keely

  - D/Org Exec Sec WW Rosalie Vosper

  - Public Exec Sec WW Rodger Wright

  - LRH Comm WW Leif Windle

  - Policy Review Section WW Jane Kember

  - The Guardian WW for L. RON HUBBARD Founder LRH:AT:ei.rd
Copyright

  (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 334 NOT HCO POLICY
LETTER CORRECT COLOUR FLASH RED ON WHITE                   HUBBARD COMMUNICATIONS
OFFICE             Saint Hill Manor, East Grinstead, Sussex Remimeo HCO
BULLETIN OF 15 JANUARY 1970 Registrar's Hat Ltr Reg Hat Dn C/S
Checksheet THE USES OF AUDITING

   Case Supervisors, Registrars and Letter Registrars particularly
should know something of the enormous number of uses to which
auditing can be put.

   The idea of selling and applying "Dianetic Triples" and
"Scientology Grades" as all one knows about is an approach that is
both lazy and ignorant.

   It is doubtful if one could count the number of uses to which
auditing can be placed to help livingness and improve the health,
ability and outlook of a person.

   The trend now is to apply auditing to special requirements. But
this is not a new trend-it is merely unknown. Emphasis on completed
grades tended to drive out of sight the real uses of auditing.

   Naturally one wants his Dianetic Triples and his Scientology
Triples. But to say this is the end of auditing is silly.

   In the pursuit of the "new" one forgets the successful old. In
Class VI auditing, there are thousands of processes, all valid, if
run only to FIN.

   Dianetic Auditing particularly lends itself to specific
situations. For instance, a pregnant woman should be audited on
emotions and somatics relating to birth or babies before delivery.
We used to simply audit the girl's own birth and any past births
(R3R). Then immediately after delivery the engram is run out.
Handling pregnancy in this fashion has the woman up and about in 3
days and in fine condition. This prevents utterly the extreme of
"post partum psychosis" as mental upset due to delivery is called.
It prevents any upset with the husband or child. It prevents
physical after effects. In short, it should be done.

   People who have been ill for some time often only get well
because they are audited.

   After any illness the person should be audited.

   After accidents and medical care people should be audited.

   Almost any human situation containing pain or misemotion should
be handled by auditing.

   In the field of ability auditing is king. The inability to study
or to work or even to live can be handled in many ways. The simple
action of listing the somatics, emotions and attitudes of the
unwanted condition and running them R3R triples relieves them.

   A registrar can sign up "Intensives" on these subjects and get
them relayed to the Case Supervisor.

   Auditing is for use.

   Auditing is the answer to human disability and travail. It can
make life worth living.

   Auditing is not a limited action, "He's had his triples so you
can't do anything" is about as limited a view as you can get.

   The public should be given lists of things they may want
handled. The use of auditing should be known, particularly in lower
orgs.

   A Case Supervisor should be fully aware of what auditing can do
and insist that it get done.

   There is no limit to what good auditing can do. That is the
first thing one should learn about it. LRH:jz.rd L. RON HUBBARD
Copyright

  (c) 1970 Founder by L. Ron Hubbard ALL RIGHTS RESERVED 335 NOT
              HCO POLICY LETTER CORRECT COLOUR FLASH RED ON WHITE HU13BARD
COMMUNICATIONS OFFICE             Saint Hill Manor, East Grinstead, Sussex HCO
BULLETIN OF 15 JANUARY 1970 Remimeo Issue 11 Registrar's Hat Ltr
Reg Hat OES Hat Tech Sec Hat HANDLING WITH AUDITING Qual Sec Hat
Dir Success Hat Dn C/S Checksheet

   There is no reason or excuse not to actually HANDLE a pc's
desire or complaint with auditing.

   By handle is meant finish off, complete, end cycle on.

   To give you an idea of the reverse-in admin we sometimes find
terminals that refer despatches to others, let them drift, give
excuses why not. This all adds up to NOT HANDLING. This is the
basic reason for DEV T. (Developed, meaning excessive, traffic).
Like the stationery company writes somebody in the org to please
specify the number of sheets wanted. So whoever's hat it is refers
it to somebody else who refers it to another who fails to answer.
In this way, the org can look industrious while accomplishing
nothing. Nobody HANDLES it.

   You can get a similar situation going with pcs. Nobody HANDLES
the pc. And if you keep this up, your whole area fills up with
unhandled pcs, the org's repute goes down and stats eventually
crash.

   The org is being paid to HANDLE pcs. It is not being paid to put
them off or explain or let them drift away.

   Here is an example from the early 1960s. An org had it going
that anybody who was feeling bad and demanding help got a review.
The review consisted of a Green Form to F/N. While this would clean
up an ARC Brk or PTP or a poor prior session, it sure wasn't about
to remedy a feeling of nausea. So a pc would come in with a feeling
of nausea. He would be sent to review, get a Green Form and FIN on
an ARC Break. Then Review would shrug off the fact that the pc was
still nauseated by saying all it could do was a G.F.! In short, it
wouldn't handle the pc.

   Another recent case-pc with migraine headaches. Got some
(evidently poor) Dianetic Auditing. No change. When the pc's friend
complained, he was told it was "the illegal life she was living"
and no action was taken. So the pc went to another org and there
they refused auditing due to pain killers (instead of waiting 2 or
3 days until it wore off).

   These are cases of NOT HANDLING.

   The idea of non-handling can also go into fees. A pc once paid a
Franchise for auditing to be done in an org. The franchise did not
forward the fee so the org sent the pc back home.

   Service and HANDLING are the same thing. When you give service
you handle.

   There are thousands of ways of not handling. Letting backlogs
occur in Tech and Qua] is probably the most serious to org income
and to field repute. Also if a person is goofed up in Tech he
probably is suffering and to be put off in Qual for any reason at
all is a severe blow to the org. A 3 hour Qual backlog is too long.

   So, part of HANDLING cases is HANDLE N - O - W !

  336

  I recall a Qual backlog I once found of 10 pcs They were of all
varieties-but the main fault was just nobody had the idea except
the pcs that they should be handled NOW. And HANDLED. I sat down
and did four of them in the next four hours and grabbed off
auditors from Admin and Exec areas and handled the rest. Within 6
hours of finding this backlog, they were all HANDLED, happily,
finally and wholly satisfied.

  What was required was (a) a determination to handle cases, (b) a
surety they could be handled and (c) the actual handling. All three
points are needful.

  Only two things prevent the above. When the help factor is low in
the org or its auditors, there is no real determination to

  handle

  cases. A commercialism enters where the payment of the money is
more interesting than the delivery of the service. This is
selfdefeative. One has to have the money but one won't continue to
get money unless one is vitally interested in actually delivering
service-which means actually handling the cases.

  The certainty that one

  can

  handle cases depends in the main upon good training and exact
application of the technology. There can be an awful lot of tech to
apply but the point is to apply the tech that is applied with
exactness. "Squirreling" is not really different processesit is
careless, incomplete, messed up auditing procedure. An auditor
auditing a process that reads with excellent TRs to an F/N with
good indicators seldom has any loses. But even given good
procedure, one occasionally gets a lose. This tends to reduce one's
certainty that he can get a result on a pc. Usually it isn't one's
own pcs that cuase this-it's hearing about some pc who didn't get a
result, but not hearing the whole story.

  If one's command of the subject of auditing is poor he doesn't
recognize why there was a lose. A pc lies about having eaten or
slept or is being audited on someone else's determination or some
such thing and because of these, the pc gets a lose. This causes
the auditor to have a lose.

  Some auditors can get 20 wins and I lose and then mourn only
about the I lose.

  What is missed here-with pc loses-is that it is almost always a
short term lose. They lost in this one but nobody thinks to KEEP AT
IT WITH DIANETICS AND SCIENTOLOGY UNTIL IT'S A WIN.

  I've seen somebody audited for years before he finally and
forever lost his chronic trouble. He would get better and then
relapse, never quite so bad. And finally he recovered totally.

  So there must be some idea extant amongst auditors that all
"wins" in auditing must be fast, total and appreciated volubly.
This isn't always the case. In fact, it is in the minority.

  So an auditor's and an org's certainty should depend only on
being certain of eventual permanent result and to be very extra
happy when it is fast, total and appreciated.

  To handle

  a case one keeps at it. So the pc got an intensive. So the pc
wasn't handled

  in that

  intensive. Well, one doesn't just dust it off and say that's it
forever. The Case Supervisor looks harder and gets the Registrar to
get more auditing bought.

  If Dianetics didn't handle, Scientology will. If this process
didn't handle completely, that process may.

  This is the winning attitude. I know one case that's still goofed
up after a decade. The medics put a steel pipe in his leg bone. He
won't get it taken out and insists on auditing only. So every few
months somebody tries again. Sooner or later this case will be
handled. The point is to keep trying to handle, not dream up
reasons it can't be.

  337

  Auditors brought up with the idea that 5 hours of auditing should
always resurrect a decayed corpse haven't been brought up right.
Some SP around them has been making demands of the subject and
auditing that BUILD IN LOSES.

  Girl with migraine, 15 hours of Dianetics, still has migraine.
Okay. So we don't brush her off. We get her to buy a good long
Scientology intensive and do a full "GF 40". Still has migraine. So
we now do another Dianetic Intensive.

  We don't mislead her. We say, "Okay, you want to get rid of your
migraine. So we'll stay with you if you'll work along with us as
long as it takes. It might happen fast, it might happen slow. You
might have to go all the way to OT Grades. But we'll try all the
way."

  A Registrar that promises instant miracles is cutting the Tech
Sec's throat and the GI as well!

  The condition can be handled. The whole point is, for the good of
the pc and the org it eventually must be handled.

  There are literally thousands of processes and approaches
available for use.

  The pc expects the condition to be handled. So one way or another
one gets the pc handled. To do otherwise is to court disaster for
the org.

  Now and then a pc gets away, nearly always because of errors that
get the pc upset with the subject of auditing, never when the org
wasn't still trying to handle. A session was goofed and not
repaired, somebody in the org inferred the condition couldn't be
handled, that's the sort of thing that loses pcs.

  Keep on trying to handle and you will succeed.

  Auditing is remarkable enough already not to cripple it by
leading pcs to expect instant results every time.

  But the main point is, you audit a pc with Dianetics and
Scientology until the pc's case is handled.

  And sooner or later, it will be.

  L. RON HUBBARD

  Founder

  LRH:jz.rd Copyright

  (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED

  338

  NOT               HCO POLICY LETTER CORRECT COLOUR FLASH RED ON WHITE

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

  HCO BULLETIN OF 19 JANUARY 1970

Remimeo

  Registrar Form

  REGISTRARS' ADVICE FORM

  Although no Registrar may give tech advice to a pc what the pc
wanted and expected and bought is made a matter of interest to the
Case Supervisor.

  Routing:

  1. Registrar's Desk.

  PC complained of

  PC hoped to achieve

  PC was sold

  Any data from pc CF folder

  2. To Examiner or Tech Director for Interview.

  PC's TA NEEDLE

  PC's appearance

  339

  Prior Auditing

  PC hopes

  3. To Tech Services.

  Include in PC folder and send folder to the C/S. Be sure to send
any old tech folder the pc may have on file or may have had sent in
or brought in.

  4. C/S noted the above.

  Initial

  Note: This Advice Form in no way relieves the C/S of any
responsibility in handling the pc's case. It is advice only. The
C/S may require other actions be done first. Insofar as possible,
the pc's desires are achieved but not necessarily in this one
intensive and the pc should be so informed by the Registrar.

  L. RON HUBBARD

  Founder

  LRH:jz.rd Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS
RESERVED

  340

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

Remimeo

  Div 2

                HCO POLICY LETTER OF 4 FEBRUARY 1970

  Div 4

  Registrar

  Case Super PC APPLICATION FORM

  All

  ergs

  All SHs

  FOR ANY MAJOR AUDITING ACTION

  This form is to be made out by the Preclear and mailed or handed
in to the Registrar, who will forward it to the Case Supervisor. It
is an addition to any other sign up papers.

  PRECLEAR NAME (BLOCK CAPS)

  DATE

  CURRENT ADDRESS

  CITY

  I (name) hereby apply for auditing

  [] Single Grades Dianetics, any org

  [] Triple Grades, Dianetics, any org

  [] Single Grades, Scientology, any org

  [] Triple Grades, Scientology, any org

  [] POWER, in a Saint Hill org

  [] R6EW, in a Saint Hill org

  [] CLEAR, in an Advanced org

  1. 1 realize it way be necessary to prepare my case for a major
action, such as above or to handle medical actions or to get
auditing for chronic somatics or particular difficulties.

  2. 1 have the following physical disabilities

  3. 1 have had auditing on the following

  4. 1 have had case gains on

  5. 1 have been trying to got the following chronic condition
handled-

  341

  6. 1 have, have not (circle one or the other) contacted past
lives in running engrams.

   7. The following close relatives or family are
favorable/unfavorable to Dianetics and Scientology. 8. 1 have, do
not have a drug history. (Circle one)

   (By drugs is meant-to mention a. few-tranquilizers, aspirin,
amphetamine, medical drugs, marijuana, LSD, opium, and including
alcohol.) 8a. I am, am not presently taking drugs. (Circle one)

   9. 1 have, have not been treated by psychiatrists. (Circle one)
Give any details.

   10. 1 am a fast, slow student. (Circle one)

   11. 1 have already had the following auditing actions

   12. My training level in Dianetics or Scientology is (include
have read books or not, if no formal training).

   13. 1 object, do not object to medical treatment (circle one),
if I am physically ill.

   14. 1 plan the following auditing actions after the above major
grade is attained. I hereby swear and attest the above to be true.
SIGNED

   Fill out, sign and return to the Registrar, who will include it
in your folder for Case Supervisor use, L. RON HUBBARD LRH:jz.rd

  Founder Copyright

  (c) 1970, 1971 by L. Ron Hubbard [nOTE: Question 8 has been
revised per HCO P/L 6 August 1971, ALL RIGHTS RESERVED Issue xii,
to include the section in parenthesis and also 8a. 342 NOT HCO
POLICY LETTER CORRECT COLOUR FLASH RED ON WHITE HUBBARD
COMMUNICATIONS OFFICE             Saint Hill Manor, East Grinstead, Sussex HCO
BULLETIN OF 4 FEBRUARY 1970 Remimeo Div 2 Div 4 URGENT - IMPORTANT
Registrars Case Supervisors Class VIIIs All orgs PC APPLICATION FOR
MAJOR ACTIONS SHs.

   It is vital that HCO Policy Letter of 4 February '70 PC
Application Form for Major Actions be filled out by any pc applying
for major auditing actions.

   Major actions are: Dianetic Singles Dianetic Triples Scientology
Singles Scientology Triples POWER R6EW CLEAR OT GRADES

   Other actions, such as Student Rescue Intensives, Assists,
handling chronic somatics, regaining specific abilities, as desired
by the pc are not major actions.

   THE BIG POINT OF CLASS VIII IS THAT A PC'S CASE-OR A PRE-OT'S-IS
PREPARED AND SET UP FOR ANY MAJOR ACTION.

   This applies to all levels of pcs and applies to ALL AUDITORS
whether VIII or not.

   NEVER RUN A PC ON A MAJOR ACTION WHOSE CASE IS GIVING TROUBLE.

   Get that trouble handled first. This is done IN TECH DIV IV not
in Review. PCs shy off reviews. Reviews are for cases flubbed IN
AUDITING. Ordinary Dianetic Intensives or Class VI Scientology
processes to handle case trouble are run in the Tech Division.

   The lowest level of handling is to get the pc to a medical
doctor for treatment of any purely medical trouble. This can be
accompanied by Dianetic assists. We do not advocate severe
operations and particularly do not advocate "exploratory
operations". We will not refuse auditing on the grounds of medical
illness. We do advocate that known physical illnesses that respond
to medical treatment be given it.

   Assists are the next level.

   Flying life Ruds, S & Ds and other such Scientology actions,
including "GF 40 Complete" more Dianetics and Class VI processes
are all preparatory actions. There are literally hundreds of these.

   It takes, it is reported, 25 hours of Dianetics for a field pc
to get into past lives. On the PL form No. 6, these are noted. If
the pc has not contacted past lives yet he must have more Dianetic
Auditing until he does so. Using Suppress and Invalidate on old
lists gives you lots of items to run triple.

   If a needle is dirty, the pc needs to be smoothed out by good
auditing.

   If the TA is high (4 or above) the pc needs more engrams run.

  343

  Dianetics and Class VI actions can and do handle chronic
somatics. Use such processes until there are no more chronic
somatics.

  Test results should be available to a Case Supervisor. Until
these are better, it is folly to engage in Scn triples or Power or
above, as the gains won't hold.

  EXAMPLE OF WRONGNESS: Pc has had Scn singles. TA tends high.
Registrar signs up for triples and without further ado they are
delivered. Flunk. The pc should have had a lot of Dianetics before
anyone ran triples.

  EXAMPLE OF WRONGNESS: Pc with migraine signs up for Power, is
given Power, asks for refund. Flunk. The pc should have been
required to get all Dianetic Auditing necessary to get rid of the
migraine and the whole case smoothed before Power was begun.

  It is very serious not to prepare a case for a major step. The
cycle of sign up, give major action, refund is a very very sour way
to deliver auditing.

  The org and the Case Supervisor and the auditor must care what
happens to the pc. An org and a Case Supervisor and an auditor must
have a reality on what auditing can do.

  By using HCO PL 4 Feb 70 you get around the sticky bit of the pc
thinking he is just being persuaded to have more auditing. He is
made to apply. He is looked over in Tech as well as the form and
told what needs to be done first.

  If you are really interested in the pc, you will have no trouble.

  The pc or PreOT makes out HCO PL 4 Feb 70 for every major step in
auditing. Studying these the Case Supervisor will know what to do.

  Do not use HCO PL 4 Feb 70 to prevent auditing from occurring. On
the contrary, use it to increase gains on the pc.

  This PL is also a major promotion opportunity. But don't promote
by mailing it broadly unless you actually have auditors auditing in
your org and the large number of auditing actions which can be done
on a pc comprehended by the org and Case Supervisor.

  Handled right this HCO PL 4 Feb 70 can bring success and great
prosperity to your org and make a very happy field.

  L. RON HUBBARD

  Founder

  LRH:jz.rd

  Copyright

  (c) 1970

  by L. Ron Hubbard

  ALL

  RIGHTS RESERVED

  344

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 16 MAY 1970

Remimeo LRH Comms' Hats HCOs To be included in any answer to such
petitions

  INSTITUTIONAL AND SHOCK CASES, PETITIONS

  FROM

  A survey has revealed recently that when a person who has been
institutionalized or shocked is given the right to be processed, in
70% of the cases the person did not arrange enough auditing to be
helped.

  If one has spent a whole lifetime becoming aberrated, it is not
reasonable to expect it to be all undone in an hour.

  Such persons often remain connected to people who have an
interest in continuing them in an aberrated state. Such things make
them difficult to handle as cases.

  I do not want to be placed in a position where I would be
refusing help to anyone who needed it.

  The history of institution and shock cases is that they can be
helped but that they do not continue long enough in processing to
be helped. They become subjected to pressure in their surroundings
to end off processing.

  After causing considerable work by auditors, many such cases
leave before anything effective can be done and ask for refunds
which the organization is bound by its code to then make.

  Anyone with institutional or shock history would have to
guarantee to continue in processing long enough to be helped and to
waive any right to refund.

  It is not mandatory that either an organization or an auditor
help them even when permission is granted.

  Help is a two way flow. One has to help others to be helped
himself.

  Our organizations have the only successful record in this field.
However, they reserve the right to require cooperation.

  A petition from anyone with a shock or institutional record may
be granted only with the stipulations that:

  1. They obtain the consent of an org and an auditor to help them.

  2. They continue in processing for enough time to actually be
helped.

  3. They waive any right of refund.

  4. They follow instructions given by the org.

  5. That they do not attack any auditor,, org or Scientology
during or after processing and post a bond not to do so.

  6. That they help Scientology and help others.

  7. That they sign and have any guardian sign a document
containing these stipulations.

  We can help those who have been injured in earlier practices. But
it often takes a great deal of hard work on the part of the auditor
and the organization.

  Such applicants are special cases and have to be handled as such.

  L. RON HUBBARD

  LRH:nt.ei.cden Founder

  Copyright

  (c)

  1970

  by L. Ron Hubbard

  ALL RIGHTS RESERVED

  345

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 14 JULY 1970

Remimeo

  URGENT

  (Effective for the week ending

  Thursday 6 Aug 1970, OIC

  Reports)

  REGISTRAR STATISTIC

  The statistic of the Registrar is changed to the GROSS INCOME OF
THE ORG.

  This is the stat of Department Six for the moment, and for
Division 2.

  It has been found that the Registrar Number of Interviews Stat
gives a false scene and is directly responsible for the falling
income of orgs.

  It is NOT how many people the Registrar sees, nor how many items
sold but the gross income from all items sold.

  Registrar number of interviews is the stat of Reception, not the
Registrar.

  Stats of soaring Registrar Interviews and letters in accompanied
by steeply falling bodies in the shop and completions on the
International GI alerted me to the situation.

  At this writing the Ideal Scenes and Stats of the whole org (see
Data Series P/Ls) are being reworked. However the Gross Income of
the Org is and always was in actual practice the statistic of the
BODY REGISTRAR and will so remain in the stat redo.

  It is very urgent that this statistic be changed from Interviews
to Gross Income. See effective date for OIC use. Do it locally NOW!

  LRH:sb.rd L. RON HUBBARD

  Copyright

  (c) 1970 Founder

  by L. Ron Hubbard

  ALL RIGHTS RESERVED

                    HUBBARD COMMUNICATIONS OFFICE

Remimeo             Saint Hill Manor, East Grinstead, Sussex

  ECs

                HCO POLICY LETTER OF 3 AUGUST 1970

  Dissem Secs

  Dir Reg REGISTRARS MAY NOW TALK MONEY

  Registrars

  Public

  Registrars ONLY ACCOUNTS TALKS MONEY DETAILS

  Registration Chsht (Cancels HCO P/L IS Sept '65

  "Only Accounts Talks Money")

  The current scene in Scientology makes it imperative that a Body

Registrar be allowed to talk money to her interviewees. It is
recognized, when directing a person to their next step, that the
question of finance will come up. To not handle such inquiries will
result in Registrars concentrating on SIGN-UPS, rather than
ENROLMENTS; Enrolments bring about their statistic: Gross Income of
the Org.

  Therefore, Scientology Organization Body Registrars (and Public
Registrars) may talk money, but are forbidden to make any financial
arrangements, promise credit, or make ANY promises regarding
payment for a service. ONLY ACCOUNTS TALKS MONEY

  DETAILS.

  Registrars must now become totally familiar with all pricing and
price structures for major services and add all such HCO Policy
Letters and Executive Directives to their hat. The Dissem Sec is to
liaise with the Treasury Sec to ensure that her Body Registrar has
all the correct prices.

  Body Registrars are now put in the position whereby they can
regulate and push up their own statistic, which is directly caused
by the number of enrolments for major services in the org from
Central Files.

  LRH:JZ.rr.rd CS-2

  Copyright

  (c) 1970 for

  by L. Ron Hubbard L. RON HUBBARD

  ALL RIGHTS RESERVED Founder

  346

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF 13 OCTOBER

  1970

  Issue III

Remimeo

  ASSENT FORM

  To be used with HCO PL 24 August 1970, "A Recommended Program for
Rehabilitation of Drug and Alcohol Cases" in addition to the usual
Registration and Waiver forms.

  1, having applied for

  Pastoral Counselling and Spiritual Guidance in the Church of
Scientology,

  (a) do attest that I have sought its help on my own determination

  (b) do understand the aims of the Church of Scientology and its
organizations

  (c) do understand that the Church of Scientology does not engage
in the practice of physical healing

  (d) do understand that the Church of Scientology, by its use of
Pastoral Counselling and Spiritual Guidance, makes happy human
beings, and does not treat or diagnose any medical ailments of body
or mind whatsoever.

  And I hereby agree and promise, that I will not in any way
recommend or encourage the use of, or sell, give, attempt to barter
or make available in any manner or any connection, any habit
forming drug to any person connected to the Church of Scientology
and its spiritual practices.

  I further understand that violation of the above clause will
result in suspension of all privileges of the Church and its
services.

  Signature

  Address

  Date

  Witness

  Place

  Date

  Training & Services Aide &

  LRH:JR:HE:sb.rd CS-1

  Copyright (c) 1970

  by L. Ron Hubbard for

  ALL RIGHTS RESERVED L. RON HUBBARD

  Founder

  347

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

Remimeo               HCO POLICY LETTER OF 26 OCTOBER 1970

  LRH Comm Hats

  HCOS INSTITUTIONAL AND SHOCK CASES

  POSTING OF BONDS

  Clarifies HCO PL of 16 May 1970 "Institutional and Shock Cases,
Petitions From". Refer also to HCO PL of I Oct '70, Issue 111, same
title, Legal.

  There are many persons in the category of Institutional or Shock
Cases who have been on our lines for years, have continued in
processing long enough to be helped, have made gains and have
supported orgs, have followed instructions given them and in
general have maintained an excellent record.

  These persons should not be arbitrarily forced into the same
category as a person who is arriving at our doorstep for the first
time.

  Only those who have already shown that they do not as a rule
follow one or more of the stipulations of the 16 May '70 Policy
should be required to bind themselves to those stipulations when
newly applying for service.

  An HCO Area Sec is at liberty to waive the stipulation requiring
a bond be posted if the person's record shows it highly unlikely
that such a precaution is necessary, but is held responsible should
trouble ensue and it is found that there were grounds for demanding
a bond.

  The opinion of the Guardian's Office can be obtained. The C/S can
advise as to past case progress, the auditing actions to be next
undertaken, the hours being purchased. The Course Supervisor can
advise likewise with regard to student applicants who fall under
the 16 May '70 Policy.

  If all seems plain sailing, there would ordinarily be no reason
to delay the person any further in receiving the service requested,
once he has put his signature to the agreement laid out in the HCO
PL of I October '70, Issue 111.

  THE AMOUNT OF THE BOND

  The sum of ~C 100 (or equivalent) specified in the I Oct '70 Iss
III Policy Letter is considered by Legal as being appropriate.

  One or two areas have demanded huge sums be posted in bond, thus
effectively stopping any further progress.

  It was not the intention of the 16 May '70 Policy to make it
impossible for institutional and shock cases to obtain training and
processing.

  If a person has already obtained the consent of an org and an
auditor to help them, there can be no reason to then block him off
from that help by demanding a bond that he cannot pay for.

  ROUTING OF PETITIONS

  It should be noted that an HCO Area Sec, HCO Exec Sec or
Executive Director or CO may be petitioned by an institutional or
shock case. They do not all have to petition L. Ron Hubbard.

  One whose petition is denied locally by an Exec Dir should be
told that a petition may be sent to LRH and in this case a CSW on
the why of the local refusal must be sent with the person's
petition to LRH.

  It is not correct that every petition on these lines must be
routed to LRH, and to

  LRH only.

  LRH Pets Comm

  LRH:KU:sb.rd for

  Copyright

  (c)

  1970 L. RON HUBBARD

  by L. Ron Hubbard Founder

  ALL RIGHTS RESERVED

  348

                    HUBBARD COMMUNICATIONS OFFICE

              Saint Hill Manor, East Grinstead, Sussex

                HCO POLICY LETTER OF I I MARCH 1971

  Issue I

Remimeo

  Exec Dirs

  Prod Officers

  Org Officers

  Dissem Hats

  Registrar Hats

  Treas Hats

  CLOs for Compliance

  REGISTRAR INVOICING LINE

  (Cancels HCO PL 3 August 1970

  "Registrars May now Talk Money

  Only Accounts Talks Money Details"

  Modifies HCO PL 15 Sept 65

  "Only Accts Talks Money")

  Note: This P/L does not apply to Public Regs in Division 6 and
does not change existing Public Lines.

  Department 6 is now responsible for Income Greater Than Outgo
Plus Reserves.

  Gross Income is a stat of Department 6 and is the stat for the
Registrar.

  The Registrar, to control her stat and to achieve the Valuable
Final Product of Income Greater than Outgo plus Reserves, obviously
must talk money and collect it in bucketsfull.

  The way the line is set up now Bodies get lost somewhere between
the Registrar and Cashier and because of this orgs are losing
between S500 and S 1000 daily.

  In one org there is known to be a one foot stack of sign-ups who
never got to Cashier from the Reg!

  So where does all this lead us?

  It leads us back to the former successful line of the late '50s
and early '60s when the Registrar would interview people, sign them
up, AND TAKE THEIR MONEY for individual training and processing.

  This is the way the line was in in the first very affluent
foundation.

  The line was changed, probably on a wrong WHY, and since then has
only worked on personality and proximity of Registrar and Cashier.
As evidenced at SH through 1965-67.

  Responsibility for the org's GI has been too long resting on the
Dir Income's shoulders.

  With the way it is set up now, Department 7 mostly operates at
the irreducible minimum of collecting cash over the counter, while
its vital admin functions would be in total neglect.

  The point is, ALL ORGS HAVE DEBTORS, be it only Qual Services,
and

  Freeloaders. Partially paid Advance Payments are also truly a
debt to the org-they' must be followed up and collected. And it is
Dept 7's major action to see that ALL

  funds for org services and sales get collected.

  349

  It is a fact then that money worries begin when one doesn't
produce and then when one doesn't collect what one is owed.

  From the above, we therefore get a split in Income functions:

  1. Dept 6 collects new Cash.

  2. Dept 7 collects Credit Owed and Advance Payments.

  The Registrar is beefed up as an Income Producer and Treasury is
freed up to get in its standard collection actions.

  It now doesn't become a question of who takes in the most Income.

  BOTH DEPTS TAKE IT IN IN BUCKETLOADS.

  THE NEW INCOME PRODUCING LINE

  I . The Registrar has an Invoice Machine on her desk. She is
hatted on the subject of making out Invoices.

  2, The Registrar must be totally familiar with all pricing and
price structures of the Org.

  3. The Registrar has an Org Price List and Refund Notice posted
by her desk.

  4. The Registrar is totally money-minded and gets that body into
the shop. She is a cracker-jack at handling the Public Individual
and producing Income.

  5, The Registrar has her lines fully in so that she never misses
a Hot Prospect from the Public Divs or the Div 2 lines. She signs
them up and takes their money.

  6, The Registrar interviews public pcs and students after
training and processing and resigns them up and takes their money
and usually nets some 50% of the Org's Income for additional
sign-ups in these "after Interviews".

  ADMIN SET-UP

  1. Dept 7 is responsible for the admin set-up necessary to Cash
Collection for the Registrar.

  2. Invoice Packs are issued the Registrar by the Cashier and
standardly logged in and out.

  3. The Registrar Invoices all monies received by her over the
counter.

  4. The Cashier and Registrar work in close liaison. One could
even set up a buzzer system between the Cashier and Registrar's
office so that the Cashier could be called upon at a moment's
notice to serve the Registrar.

  5. The Cashier makes change for the Registrar. The money and any
notes are handled by the Registrar.

  6. The Registrar turns over to the Cashier the fourth copy of her
invoice and any note, and the money received. As usual, Dept 7 also
gets the 3rd copy of any Debit/Credit Invoice for collection
purposes.

  7. The Cashier then checks for correctness of invoice, and sees
that it matches the money received.

  8.

  The Cashier keeps the money until picked up by the FBO or RAM for
banking.

  350