[Plaintext beta, 10 September 1999] TO THE READER: Scientology is a religious philosophy containing pastoral counselling procedures intended to assist an individual to attain Spiritual Freedom. The Mission of the Church of Scientology is a simple one-to help the individual attain full awareness of himself as an Iriimortal Being, and of his relationship to the Supreme Being. The attainment of the benefits and goals of Scientology requires each individual's dedicated participation as only through Ws own efforts can he himself, as a Spiritual Being, achieve these. This is part of the religious literature and works of the Founder of Scientology, L. Ron Hubbard. It is presented to the reader as part of the record of his personal research into Life, and should be construed only as a written report of such research and not as a statement of claims made by the Church or the author. Scientology and its sub-study, Dianetics, as practiced by the Church, address only the "Thetan" (Spirit). Although the Church, as are all churches, is free to engage in spiritual healing, it does not, as its primary goal is increased spiritual awareness for all. For this reason, the Church does not wish to accept individuals who desire treatment of physical illness or insanity but refers these to qualified specialists of other organizations who deal in these matters. The Hubbard Electrometer is a religious artifact used in the Church confessional. It, in itself, does nothing, and is used by Ministers only, to assist parishioners in locating areas of spiritual distress or travail. We hope the reading of this book is only the first stage of a personal voyage of discovery into the new and vital world religion of Scientology. THE BOARD OF DIRECTORS Church of Scientology This book belongs to Date Organization Executive Course AN ENCYCLOPEDIA OF SCIENTOLOGY POLICY by L. Ron Hubbard FOUNDER OF DIANETICS AND SCIENTOLOGY DISTRIBUTION DIVISION 6 THE AMERICAN SAINT HILL ORGANIZATION Published by the CHURCH OF SCIENTOLOGY OF CALIFORNIA PUBLICATIONS DEPARTMENT American Saint Hill Organization 2723 West Temple Street Los Angeles California 90026 U.S.A. Publishers for Dianetics and Scientology Copyright (c) 1972, 1973, 1974 1954, 1956, 1957, 1958, 1959, 1960 1961, 1962, 1963, 1964, 1965, 1966, 1967 1968, 1969, 1970, 1971 by L. Ron Hubbard ALL RIGHTS RESERVED Scientology is an Applied Religious Philosophy No part of this book may be reproduced without permission of the copyright owner. First U.S. Printing 1974 Complete Set ISBN 0-88404-033-X Volume 6 ISBN 0-88404-031-3 The E-Meter is not intended or effective for the diagnosis, treatment or prevention of any disease. Dianetics and Scientology are the trademarks of L. Ron Hubbard in respect of his published works. Printed in the United States of America by Kingsport Press, Inc. CONTENTS DISTRIBUTION DIVISION 6 Part I FORM, PURPOSES, IDEAL SCENES, PRODUCTS AND STATISTICS 18 June 1965 Areas of Operation 1 21 June 1965 Distribution Division (Div 6) 2 Circa1965Distribution Division 6 Org Board Outline 3 28 June 1965 Dissem Division-Distribution Division (See ED 38 SH) 4 30 Sept. 1965 Statistics for Divisions (excerpt: Dist Division 6)4 20 Nov. 1965 The Promotional Actions of an Organization (excerpt: Distribution Division 6) 5 6 May1966Distribution Division 6 Org Board 6 10 Sept. 1967 Statistic-GDS Div Six 6 26 Oct. 1967 The Public Divisions 7 2 Nov. 1967 Distribution Division-Departments of Public Information, Clearing and Success 9 25 June 1968 The Gross Divisional Statistics of the Public Divisions... (amended by 20 Jan. 1969, page 12) 1 1 12 Sept. 1968 The Public Divisions (amends 26 Oct. 1967) 11 26 Oct. 1968 Executive Council (amends 21 Dec. 1966, 1 & 11) 12 20 Jan. 1969 Public Divisions Gross Divisional Statistics (25 June 1968 amended) (amended by 19 Aug. 1970, page 36) 12 Circa 1969 Public Divisions 6, 7 & 8 Org Board Outline 1 3 29 Jan. 1969 Public Division Org Board Revised (Corrected) 14 30 Jan. 1969 Public Divisions Org Board 1 8 23 May 1969 Public Divisions Promotional Actions (addition to 20 Nov. 1965) 1 9 23 May 1969 Public Divisions Flash Colours 21 11 July 1969 Areas of Operation see- 1 29 Nov. 1969 New Public Divisions Org Board 22 11 Dec. 1969 Appearances in Public Divs (amended by 2 Oct. 1970, page 53) 125 21 Dec. 1969 Revised New Public Divisions Org Board (revises 29 Nov. 1969) 29 10 June 1970 Public Divisions and Tech Admin Ratio (amends 7 Feb. 1970) 35 19 Aug. 1 970 Division 6 Division 8 GDS (amends 20 Jan. 1969) 36 20 Aug. 1970 Division Six-The Public Relations Division (cancels 21 Dec. 1969) (amended by 2 Oct. 1970, page 53) 37 20 Aug. 1970 Division Seven-The Public Services Division (cancels 21 Dec. 1969) (revised by 2 Oct. 1970, page 54) 43 20 Aug. 1970 Division Eight-The Public Sales Division (cancels 21 Dec. 1969) (revised by 2 Oct. 1970, page 54) 47 28 Aug. 1970 Auditors Association 52 2 Oct. 1970 Appearances-Clarification (amends 20 Aug. 1970 & 11 Dec. 1969) 53 2 Oct. 1970 Clarification of Divisions 7 and 8 Statistics (revises 20 Aug. 1970- Div 7 & 20 Aug. 1970-Div 8) (cancelled by 3 July 1971, page 227) 54 18 Oct. 1970 Public Divisions Org Board (modified by 3 July 197 1, page 227) 55 24 Oct. 1970 Saint Hillers Association 62 1 Dec. 1970 Clarification-Registration Breakthrough (modifies 30 July 1970) (cancelled by 3 July 1971, page 227) 65 5 Feb. 1971. Org Gross Divisional Statistics Revised (excerpt: Divs 6, 7 & 8) 65 7 Feb. 1971 FEBC Org Board Division Six (modified by 3 July 197 1, page 227) 66 14 July 1971 FEBC Org Board Div 6 Expanded (cancels 7 Feb. 1971) (modified by 5 Aug. 1971, page 82 & 26 Nov. 1971, page 230) 74 5 Aug. 1971 FEBC Div 6 Org Board Amendment (amends 14 July 1971) 82 14 Nov. 1971 Mini Public Division Org Board 83 28 Nov. 1 971 Public Division Statistics (ref. 26 Nov. 1971 & 14 Nov. 1971) (amends 5 Feb. 197 1, I & IV) 86 Part 2 8 Dec. 1965 Distribute: To Spread Out so as to Cover Something 88 4 Oct. 1967 Org Exec See and Distribution 89 24 Apr. 1968 Division 6 Distribution 90 30 July 1968 Gross Income Senior Datum VoL 0-277, Vol. 1-283, Vol. 2-68 10 Aug. 1968 Legal and Dissemination Vol. 2-69 v 12 Aug. 1968 Reasons Why Div 6's Don't Function 91 24 Aug. 1968 Dissemination Vol 2-69, VoL 4-91 5 Sept. 1968 Vital Org Activities 92 9 Jan. 1969 Book and Film Festivals 92 10 Jan. 1969 The Public Divisions 93 31 Mar. 1969 Public Divisions Staffing Qualifications (amends 24 Apr. 1968) 94 7 Apr. 1969 Division 6 Pins (amends 24 Apr. 1968) 95 2 Sept. 1969 Old ACC Students VoL 2-293, VoL 3-237, Vol 4-359 18 Nov. 1969 Central Files, Value of The Gross Income of the Org and Why VoL 0-278. VoL 2-397 6 Dec. 1969 How to Clear Your Community Illustrations Vol 0-261 10 Dec. 1969 Superior Service Image Program No. I (LRH ED 54 INT) 96 15 Dec. 1969 Class of Orgs Vol. 0-254 16 Apr. 1970 Morale Vol 5-293 21 Apr. 1970 Field Ethics VoL 1-509 20 May 1970 Guardian Public Relationships 128 27 Oct. 1970 A Book: "The Background to the Religion of Scientology and Ceremonies of the Church of Scientology of California WW" Vol. .5-294 Part 3 DISSEM DRILL THE DISSEMINATION OF SCIENTOLOGY 1 Oct. 1954 The Use of Scientology Materials (PAB No. 36) 98 26 Oct. 1956 Gradient Scale of Personnel Procurement (HCOB) Vol. 2- 1 15 Sept. 1959 Dissemination Tips (HCOB) 101 21 Sept. 1959 An Idea for Promotion (HCOB) 104 23 Sept. 1959 The Perfect Dissemination Program (HCOB) 105 28 Apr. 1960 Books are Dissemination (HCOB) 108 21 Mar. 1965 PE Comes After They Have Read a Book (HCO Exec Ltr) III 16 Apr. 1965 Handling the Public Individual Vol. 0- 78, Vol. 2- 56 16 Sept. 1965 Foundation 207 23 Oct. 1965 Dissemination Drill 112 23 Nov. 1969 Individuals vs Groups 114 Part 4 PES ACCOUNT 12 Nov. 1969 PES Account versus HCO Book Account Vol 3-213 10 Dec. 1969 PES WW Account Vol. 3-215 24 Dec. 1969 PES Account Amended Vol. 3-216 19 Apr. 1970 PES WW Account (cancels IO Dec. 1969) Vol. 3-217 29 Apr. 1970 PES Account Revised (cancels 12 Nov. 1969) Vol. 3-218 12 June 1970 PES Account (cancels 12 Nov. 1969 & 29 Apr. 1970) Vol 3-221 Note: A study of this Division should include the section Chaplain, Vol. 5, pages 280 - 297. DEPARTMENT 16 DEPARTMENT OF PUBLIC CONTROLLING APPEARANCES AND PRO THE ORG IMAGE (See also PR SERIES, pages 393-445.) 8 Mar. 1950 First Policy (reissued as HCO PL 2 Sept. 1970) 117 20 May 1954 Atmosphere of the Clinic (extract from Clinical Procedure) 117 21 Sept. 1958 Neatness of Quarters (excerpt) (HCOB reissued as HCO PL 22 Oct. 1962) 117 20 Aug. 1965 Scientology Org Uniforms Saint Hill Vol. 3-360 24 Aug. 1965 Cleanliness of Quarters and Staff-Improve Our Image 118 21 Sept. 1 965 Cleanliness and Tidiness of Premises VoL 1-304 12 Feb. 1969 Religion 119 17 June 1969 The Org Image 120 11 Nov. 1 969 Accounts and PRO Vol. 3- 71 12 Nov. 1969 Appearance and PRO 123 11 Dec. 1969 Appearances in Public Divs (amended by 2 Oct. 1970, page 53) 125 2 Sept. 1970 First Policy 117 vi DIVISION SIX & THE GUARDIAN'S OFFICE - PR CO-ORDINATION (Further policies on GUARDIAN PR & PRESS RELA TIONS will be found in Volume 7.) 2 Oct. 1966 Public Promotion 127 20 May 1970 Guardian Public Relationships 128 SURVEYS The Key to Stats 2 Aug. 1963 Urgent-Public Project One Vol 2-93 18 Dec. 1968 Warning-Gung-Ho Groups 368 30 Jan. 1969 Public Divisions Org Board 18 23 July 1969 Public Research and Reports-Surveys: Briefing and Debriefing 129 25 Oct. 1969 Survey Form for all Surveys 131 28 Oct. 1969 How to Tabulate a Survey 132 12 Nov. 1969 Appearance and PRO 123 21 Nov. 1969 Ethnics-Find Out What is Needed and Wanted 133 23 Nov. 1969 Individuals vs Groups 114 13 Aug. 1970 PR Series 3-Wrong Publics 399 2 June 1971 PR Series I O-Breakthrough-PR & Production-Tone Scale Surveys 420 5 Dec. 1971 PR Series 13-How To Do a PR Survey 425 18 Dec. 1971 Surveys are the Key to Stats (LRH ED 161 INT) 136 7 Jan. 1972 PR Series 14-Creating Survey Questions 428 25 Jan. 1972 PR Series 15-Population Surveys 442 (See also the PR Series, pages 393445.) SUCCESS 17 Apr. 1965 Additional Mag Policy VoL 2-135 7 July 1965 Photos, News and Statistics for Mags and Auditor (reissued 9 July 1967) VoL 2-167 12 July 1966 Legal Aspects of Success Material Publications 139 7 May 1968 The Key Questions 140 24 Nov. 1968 Auditor Correspondents Vol. 2-151 25 Apr. 1969 Validation of Up Statistics 141 INFO PACKS 26 Oct. 1956 Gradient Scale of Personnel Procurement (HCOB) Vol. 2- 1 3 May 1960 PE Literature 142 4 Feb. 1961 Information Packages (excerpt) 142 23 Sept. 1964 Information Packages (excerpt) 143 7 Apr. 1965 Book Income 147 18 June 1965 Areas of Operation 1 8 Sept 1965 Distribution Division-Info Packet (Sec ED 88 SH) 143 24 Sept 1965 Ads and Info Packets 144 17 Jan. 1966 Distribution Action (Sec ED 169 INT) 144 15 Aug. 1966 Information Packets 145 6 Sept. 1966 The Handling, Purchased or Rented Mailing Lists 146 DEPARTMENT 17 DEPARTMENT OF PUBLIC SERVICING BOOK SELLING (See also the section BOOKS in Volume 2, pages 187-212.) 25 Jan. 1957 Concerning the Separateness of Dianetics and Scientology Vol 2- 15 17 Nov. 1958 HCO Project Engineer: "Have You Lived Before?" Vol. 2- 83 17 Mar. 1959 Book Sales Representative 146 14 Apr. 1959 New Book Vol. 2- 85 6 June 1959 "Have You Lived Before This Life" Vol. 2- 87 15 Sept. 1959 Dissemination Tips (HCOB) 101 28 Apr. 1960 Books are Dissemination (HCOB) 108 21 Mar. 1965 PE Comes After They Have Read a Book (HCO Exec Ltr) ill 7 Apr. 1965 Book Income 147 27 Apr. 1965 Book Promotion Design Vol. 2-108 28 May 1965 Some Allowed Ads-Book Ads Vol. 2-109 19 July 1965 Discounts (excerpt) 150 1 Sept. 1965 Mailing List Policies Vol. 0-198, Vol. 2-390 vii 17 Mar. 1968 Boom Formula 151 9 Jan. 1969 Book and Film Festivals 92- 24 July 1969 Public Divisions-Book Distribution Unit 152 TESTING 15 Nov. 1958 Informing Public of Test Results 154 28 Oct. 1960 New Testing Promotion Section-Important 155 16 Nov. 1960 New Org Programmes Vol 4-283 22 Nov. 1960 Warning on New PE 161 24 Nov. 1960 Testing Promotion Revised 162 29 Nov. 1960 Testing Programme Change 166 16 Jan. 1961 Testing Lines (excerpt) 167 24 Jan. 1961 A Test Policy on MD Referrals 167 7 Feb. 1961 Proper Public Routing 168 14 Feb. 1961 The Personal Efficiency Foundation (excerpt) 192 15 Feb. 1961 Evaluation Script 169 18 Feb. 1961 Magazines, Testing, PE (HCO Info Ltr) 193 2 Mar. 1961 Automatic Evaluation Packet for PE Foundation 172 28 Apr. 1961 Auto-Evaluation Slips 173 13 July 1965 Testing Vol, 4- 73 PE FOUNDATION PUBLIC COURSES (See also FOUNDATION policy in Volume 7.) 30 Oct. 1958 Personnel Efficiency Foundation 174 17 Mar. 1959 Do It Yourself Therapy (HCO B) 175 24 Mar. 1959 HAS Co-Audit (HCOB) 176 25 Mar. 1959 HAS Co-Audit & Comm Course (HCO!3) 177 3 Apr. 1959 HAS Co-Audit and Comm Course (HCOB) 179 23 Apr. 1959 HAS Co-Audit Courses 183 4 May 1959 The Personal Efficiency Course (HCOB) 180 28 May 1959 New HCO WW Dept 183 11 June 1959 Data on HAS Co-Audit 184 16 June 1959 Hat of PE HCO WW 185 20 Aug. 1959 Hat of PE HCO WW 186 21 Sept. 1959 An Idea for Promotion (HCOB) 104 23 Sept. 1959 The Perfect Dissemination Program (HCOB) 10.5 29 Sept. 1959 The Organization of a PE Foundation (HCOB) 187 3 May 1960 PE Literature 142 13 May 1960 Congress Seminar Hats (HCOB) 210 16 Nov. 1960 New Org Programmes Vol 4-283 17 Nov. 1960 Anatomy of the Human Mind Course as a Pre-requisite for HPA Training Vol, 4-284 22 Nov. 1960 Warning on New PE 161 29 Nov. 1960 Testing Programme Change 166 2 Dec. 1960 Promotion on PE Foundation 459 29 Dec. 1960 The New PE and the New HAS Co-Audit (HCOB) 189 18 Jan. 1961 Cost of HAS Co-Audit and PE 190 23 Jan. 1961 PE Course Abolished 191 7 Feb. 1961 Proper Public Routing 168 14 Feb. 1961 The Personal Efficiency Foundation (excerpt) 192 14 Feb. 1961 Personnel Procurement Vol. I- 84 18 Feb. 1961 Magazines, Testing, PE (HCO Info Ltr) 193 21 Feb. 1961 Choosing PE and Registration Personnel Vol. 1-110 24 Mar. 1961 Status of PE Courses 195 14 Apr. 1961 PE Handout (HCO Info Ltr) 196 10 Feb. 1964 Enrolment on Self Determinism Vol. I-.516, Vol 2-266, Vol. 4- 37 26 Aug. 1964 PE Course 200 23 Sept. 1964 Policies: Dissemination and Programmes Vol. 2- 41 18 Dec. 1964 Re: OIC Data Vol. 4-139 21 Mar. 1965 PE Comes After They Have Read a Book (HCO Exec Ltr) ill 31 May 1965 Franchise Summary of Policy 269 13 Aug. 1965 Foundation-Basic Course Organization 201 16 Aug. 1965 Foundation-Basic Course Organization-Correction 203 23 Aug. 1965 Deletion of TR 5 VoL 4-191 12 Sept. 1965 Foundation Course Change 204 13 Sept. 1965 Foundation Course Hours 206 16 Sept. 1965 Foundation 207 13 Oct. 1966 HAS Course 207 23 June 1967 Enrolment on Self Determinism Vol 1-516, Vol 2-266, Vol 4- 37 11 Nov. 1969 Franchise Promotion Musts 288 viii CONGRESSES & SPECIAL EVENTS (See also PR SERIES, pages 393445.) 18 June 1957 People's Questions (Bulletin) 208 23 Dec. 1958 Quality of Presentation VoL 2-183 29 Jan. 1960 Congresses (HCOB) 208 27 Feb. 1960 Playing the Washington 1960 "State of Man Congress" Tape Lectures at Local Congresses and as a Promotional Re-play Plan 209 8 Apr. 1960 Tapes of Washington Congress Vol. 2-218 13 May 1960 Congress Seminar Hats (HCOB) 210 15 July 1960 Congress Tapes Vol. 2-218 27 Sept. 1960 Congress and ACC Plans (HCOB) 214 9 July 1963 Meter Demonstration Booth Hat 215 4 Sept. 1964 Congresses 216 8 Sept. 1964 Rush-Important Correction 211 16 Sept. 1964 Understanding and Tape Lectures (reissued 21 July 1967) 217 12 Oct. 1964 Congress Organization and Increasing Interest and Attendance (HCO Exec Ltr) 218 14 Apr. 1965 Congress "Breaks" are Staff's "Show" (HCO Exec Ltr) 221 1 Sept. 1965 Publications VoL 2-137 16 Sept. 1965 Foundation 207 19 Apr. 1966 Congress Policies 222 13 Oct. 1966 Advertisements, Continental Magazines and Auditor Vol. 2-138 2 Apr. 1969 Routine Congress Promotion Vol. 2-141 18 Apr. 1970 Tapes-Org Tape Plays Vol 2-227 28 May 1971 PR Series 8-Too Little Too Late 415 QUALITY OF PRESENTATION & AUDIENCE ALERTNESS 23 Dec. 1958 Quality of Presentation Vol. 2-183 10 Sept. 1964 Audience Alertness and Tape Players (HCO Exec Ltr) see-226 10 Feb. 1967 Tape and Film Presentation 223 1 Apr. 1968 Tape Playback Fidelity 225 20 Dec. 1969 Microphone Handling 225 6 May 1971 Audience Alertness and Tape Players 226 PUBLIC REGISTRAR (See also DEPARTMENT OF REGISTRATION, Volume 2, pages 245-399, and INVOICING, Volume 3, pages 255-2 70.) 30 Oct. 1958 Personnel Efficiency Foundation 1 74 3 July 1971 Registration Change-New Names to C/F Change 227 26 Nov. 1971 Division 6 Public Reg Reinstated (modifies 3 July 1971 & 14 July 1971) 230 17 Feb. 1972 Higher Orgs-Public Reg Setup 449 EXTENSION COURSE 2 Oct. 1958 Sale and Conduct of Academy Courses Vol. 2-257, Vol. 4-272 16 Dec. 1958 Extension Course Curriculum (HCOB) Vol. 4-27.5 22 May 1959 Advertisement for Field in Certainty, Ability, etc-Minor Issues VoL 2- 87 13 Aug. 1959 Students Attending Courses Vol 4-278 31 Aug. 1959 Certifications Vol 4-279, Vol 5-171 22 Feb. 1960 HPA Qualifications VoL 4-279, Vol 5-172 25 Apr. 1960 Important Certification Change VoL 5-173 20 May 1960 Extension Course Prices see Vol. 3-227 24 May 1960 Extension Course Prices (corrects 20 May 1960) VoL 3-227 8 May 1961 Extension Course VoL 4-296 21 Nov. 1961 Training Course Requirements Vol 4-306 13 Dec. 1961 Extension Course Completion VoL 4-136 26 June 1962 Certification Requirements Vol 4-325 30 July 1962 Certification and Validation Requirements VoL 4-326 DEPARTMENT 18 DEPARTMENT OF CLEARING FIELD AUDITORS 25 Jan. 1957 Referrals to Field Vol. 2-247 6 Apr. 1957 Field Auditor (HCOB) (excerpt) 236 15 May 1957 The Rights of the Field Auditor (reissued as HCO PL 2 Oct. 1969) 236 ix 2 Sept. 1957 Field Certificates Vol 5-166 23 Jan. 1959 Ethics (Field Auditors) Vol. 1-361 16 June 1959 Hat of PE HCO WW 185 23 June 1960 Special Zone Plan-The Scientologist's Role in Life (HCOB) 237 20 July 1960 Director of Zoning Hat 241 25 Aug. 1960 Chicago Area 242 28 Sept. 1960 HPA Grants 242 10 Feb. 1961 Professional Charges Vol. 3- 84 14 June 1962 Professional Charges (amends & amplifies IO Feb. 196 1) Vol. 3- 84 1 Oct. 1962 The Plan for California 243 21 Feb. 1964 Field Auditor Consultant (excerpt) 244 11 Mar. 1964 Departmental Changes-Auditors Division Vol. 2- 39 11 Mar. 1964 Auditors Division-New HCO WW Organization Vol, 2- 40 11 Dec. 1964 Full Table of Courses and Classification Vol, 4-380 7 Apr. 1965 Healing Policy in Field 245 14 Apr. 1965 Field Auditor Rates 244 1 Sept. 1965 Some Tech Div Policies Vol. 4- 75 4 Oct. 1967 Auditor and Org Individual Stats Vol. 1-348, Vol 4- 10 31 May 1968 Auditors Vol. 0- 42 2 Oct. 1969 The Rights of the Field Auditor (reissued from 15 May 1957) 236 28 Aug. 1970 Auditors Association 52 24 Oct. 1970 Saint Hillers Association 62 FRANCHISE The Franchise Programme 27 Mar. 1959 Franchises 246 1 May 1959 HAS Certificates 247 14 May 1959 Method of Finalizing HCO Franchises 250 28 May 1959 To All HCO Franchise Offices 248 18 June 1959 Correction of HCO Policy Letter of 28 May 1959 250 18 June 1959 U.S. Franchise Holders 251 18 June 1959 Services Owing to HCO Franchise Holders 252 24 June 1959 Status of HCO Offices and HCO Sees and HCO Volunteer Sees in US VoL 3-142 1 July 1959 US HCO Franchise Queries 252 10 Aug. 1959 Franchise I O%s to WW 253 24 Aug.. 1959 HCO Financial Arrangements Altered Vol. 3-145 28 Aug. 1959 Attention All Group Secretaries 354 3 Sept. 1959 Mailings 253 3 Sept. 1959 HCO Secretaries 253 14 Oct. 1959 Division of HCO Percentage Revised VoL 3-148 29 Oct. 1959 Service see Vol. 0-281 20 Nov. 1959 Validation of Franchises see Vol. 1-36Z VoL 2-366 29 Jan. 1960 Congresses (HCOB) 208 10 Mar. 1960 Validation of Franchises (20 Nov. 1959 amended & reissued) VoL 1-362, VoL 2-366 22 Nov. 1960 Warning on New PE 161 10 Feb. 1961 Professional Charges Vol 3- 84 2 Oct. 1961 Franchise Policies 254 27 Oct. 1961 Professional Rates Restored VoL 3-250 5 June 1962 Class 11 Training Only by Academies and Saint Hill Vol. 2-220, VoL 4-324 7 June 1962 Professional Training to be Done in Academy and Saint Hill Only Vol. 4-324 14 June 1962 Professional Charges (amends & amplifies IO Feb. 196 1) VoL 3- 84 15 June 1962 Current Franchise Policy 255 26 June 1962 Relations with Field 256 4 July 1962 Mixing Scientology with Various Other Practices 256 27 Sept. 1962 A Resume of Franchise Policy 257 1 Oct. 1962 The Plan for California 243 26 June 1963 A Resume of Franchise Policy (supersedes 27 Sept. 1962) 259 11 Mar. 1964 Franchise Programme 262 11 Mar. 1964 Departmental Changes-Auditors Division Vol. 2- 39 11 Mar. 1964 Auditors Division-New HCO WW Organization Vol. 2- 40 18 Mar. 1964 California Franchise (amends I Oct. 1962) 262 22 Apr. 1964 Summary of Policies on Classification & Gradation, Certification, Franchise and Memberships, and the Auditors Division VoL 4-369 16 June 1964 Franchise-What Is It and Who May Have It 263 30 July 1964 Gradation Programme, Revised VoL 4-379 30 Oct. 1964 Mailing Lists for Franchise Holders Vol. 1-273, Vol. 3-102 31 Oct. 1964 Current Policies Orgs & Franchise Vol. 3-106 11 Dec. 1964 Full Table of Courses and Classification Vol. 4-380 x 23 Dec. 1964 Field and Public Programming Vol 3-117 31 Dec. 1964 Use of Dianetics, Scientology, Applied Philosophy Vol 1-45, VoL 2- 49 1 Jan. 1965 Franchise Application and Agreement 264 2 Jan. 1965 Franchise: Who May Have It and How to Maintain It, AD 15 266 13 Mar. 1965 The Comm Member System Vol 1-204 8 Apr. 1965 Cancellation of Mail Lists to Field Auditors Vol. 1-277, Vol. 2-389 14 Apr. 1965 Field Auditor Rates 244 18 Apr. 1965 Prices Lowered Because of New Organization Streamline Vol. 2-60, Vol. 3- 93 13 May 1965 Sale of Bulletins & Tapes Forbidden 268 28 May 1965 Franchise Courses 268 31 May 1965 Franchise Summary of Policy 269 5 Aug. 1965 Franchise Transferred to Div 6 (Sec ED 67 SH) 273 17 Aug. 1965 Certification of Franchise Students 273 1 Sept. 1965 Some Tech Div Policies Vol. 4- 75 1 Sept. 1965 Current Policy-Franchise 274 10 Sept. 1965 Franchise Award of Merit 275 13 Sept. 1965 Issue Authority Required for Mimeo Vol. 0-349 21 Sept. 1965 Corporate Names-Group Names 275 21 Oct. 1965 Release Checks for Franchise Preclears 276 4 Nov. 1965 Franchise Orders (See ED 162 SH) 277 17 Jan. 1966 Unclassed Certificates-HAS, HBA, HQS Vol. .5-197 9 May 1966 Publication Copies to WW Vol. 2-205 14 Feb. 1967 Book Buyers Vol. 2-387 17 Mar. 1968 Boom Fon-nula 151 19 Mar. 1968 Service (29 Oct. 1959 amended & reissued) Vol. 0-281 20 Apr. 1968 Franchise (cancels 21 Oct. 1965, modifies 2 Jan. 1965, 13 May 1965 & HCOB 28 July 1959) 278 16 Sept. 1968 Address Lists Vol. 1-283 20 Feb. 1969 Materials to Franchise 281 3 Apr. 1969 Franchise Section WW 281 13 May 1969 Cramming Section-Service to Trained Auditors 282 8 July 1969 Franchise, Who May Have One (Extension) (modifies 20 Apr. 1968) 282 10 Nov. 1969 Franchise Grants or Charters 283 11 Nov. 1969 Promotion and Motivation 285 11 Nov. 1969 Franchise Promotion Musts 288 20 Nov. 1969 Legal Aspects of Missions 290 10 Dec. 1969 Superior Service Image Program No. I (LRH ED 54 INT) 96 28 Jan. 1970 Field Mailing Lists (cancels 29 July 1969, amends 14 Feb. 1967) Vol. 1-290 10 Feb. 1970 Franchise, Multiple Ownership 292 24 Feb. 1970 Legal-Incorporation of Missions in the U.S. see-293 8 Apr. 1970 Legal-Incorporation of Missions in the U.S.-Modified 293 18 Apr. 1970 Ethics and Franchise Vol. 1-508 18 Apr. 1970 Tapes Vol. 2-227 28 Apr. 1970 The Dianetic Counselling Group Programme 390 20 May 1970 Further Clarifications-DCG Programme 392 12 Apr. 1971 Mission Designation 293 1 May 1971 Centre Magazine Policy 294 9 May 1971 Mission Closures 295 10 May 1971 Mission, Basic Definition of see-299 IO May 1971 Advantages of Missions see-300 II May 1971 Mission Application and Agreement 296 17 May 1971 Mission Issues 298 20 Sept. 1971 Mission, Basic Definition of (revises 10 May 1971) 299 20 Sept. 1971 Advantages of Missions (revises IO May 197 1 300 17 Oct. 1971 Inter-Org Distances 298 CONTROL AREAS 20 Dec. 1960 Restriction on Saint Hill Area see-301 7 Feb. 1962 Restriction on Saint Hill Area (amends 20 Dec. 1960) 301 14 Feb. 1963 The Establishment of Central Orgs' Control Areas 301 19 Feb. 1963 Classification of Central Orgs' Control Areas 302 1 Mar. 1963 Individual Auditors Operating Within a Central Org Control Area 302 26 June 1963 A Resume of Franchise Policy (supersedes 27 Sept. 1962) 259 16 Aug. 1963 Individual Auditors Operating Within a Central Org Control Area (supersedes I Mar. 1963) 302 20 Mar. 1964 District Office & Org Control Area Policy Revised 303 xi FSM PROGRAMME The Field Staff Member System 26 Mar. 1965 Field Auditors 304 26 Mar. 1965 Field Staff Members 309 29 Apr. 1965 Bonuses VoL 3-313, VoL 5-231 30 Mar. 1965 Field Auditors Become Staff (26 Mar. 1965 revised) 312 9 May 1965 Field Auditors Become Staff (cancels 26 Mar. 1965 & 30 Mar. 1965) 318 May 1965 Organization Chart of Flows-Operation Salvage 324 21 June 1965 Orgs are Saint Hill FSMs 325 16 Sept. 1965 Foundation 207 15 Oct. 1965 Field Staff Member Selection Papers and Commissions 326 18 Oct. 1965 Field Staff Member Programme (See ED II 7 INT) 328 23 Oct. 1965 Dissemination Drill 112 2 Nov. 1965 Field Staff Members for Saint Hill 325 8 Dec. 1965 Distribute: To Spread Out so as to Cover Something 88 12 Jan. 1966 Selectees Mailing-Selectee Advice Packets 329 14 Jan. 1966 Amendment to HCO PL of 9 May 1965-Field Auditors Become Staff 330 30 Aug. 1966 Selection Regulations (addition to 26 Mar. 1965) 330 10 Nov. 1966 Field Staff Member (corrects 26 Mar. 1965) 331 23 Dec. 1966 Field Staff Member Commissions (cancels 30 Aug. 1966) 332 9 Jan. 1967 FSM System Administration in Organizations (modifies 9 May 1965 & 15 Oct. 1965) 334 14 Feb. 1967 Book Buyers Vol. 2-387 14 Jan, 1968 Field Auditors Become Staff (9 May 1965 revised & reissued) (cancels 26 Mar. 1965 & 30 Mar. 1965) 339 17 Feb. 1968 Field Staff Member Commissions 344 17 Mar. 1968 Boom Formula 151 23 Apr. 1968 "The FSM of the Year" 345 5 June 1968 FSM Commissions 345 7 Apr. 1969 Division 6 Pins (amendment to 24 Apr. 1968) 95 15 Apr. 1969 Field Staff Member Award Programme 346 10 Nov. 1969 FSM Awards 347 6 Dec. 1969 How to Clear Your Community Illustrations Vol. 0-261 28 Jan. 1970 Field Mailing Lists (cancels 29 July 1969, amends 14 Feb. 1967) Vol. 1-290 18 Apr. 1970 Tapes (cancels 31 Dec. 1964, amends 13 May 1965) Vol. 2-227 27 Sept. 1970 Cutative Prices 348 16 Dec. 1970 SH FSM Bonus Awards 349 31 Jan. 1971 FSM Contest Awards (modifies 27 Sept. 1970) 349 GROUPS 24 Nov. 1958 HASI Group Secretary 350 6 Jan. 1959 Field Activities (HCOB) 351 10 Feb. 1959 Group Secretary 353 28 Aug. 1959 Attention All Group Secretaries 354 22 Apr. 1960 Group Secretary 354 21 Sept. 1965 Corporate Names-Group Names 354 28 Dec. 1965 Enrollment in Suppressive Groups see VoL 1-484, VoL 2-284 17 Mar. 1968 Boom Formula 151 29 June 1968 Enrollment in Suppressive Groups Vol. 1-484, VoL 2-284 24 Nov. 1968 The Group Officer 355 24 July 1969 The Groups Communicator (replaces 24 Nov. 1968) 356 GUNG-HO GROUPS 2 Dec. 1968 Gung-Ho Groups 35 7 3 Dec. 1968 Gung-Ho Groups Poltr No. 2 363 14 Dec. 1968 How to Register Gung-Ho Groups 367 14 Dec. 1968 Gung-Ho Group Courses 368 18 Dec. 1968 Warning-Gung-Ho Groups 368 26 Dec. 1968 Gung-Ho Group Tech 372 26 Dec. 1968 The Third Party Law VoL 0-183, VoL 1-530 30 Dec. 1968 The Public Programmes Officer 369 31 Jan. 1969 Humanitarian Objective and Gung Ho Groups 370 15 Mar. 1969 Third Party-liow to Find One Vol. 1-534 7 Apr. 1969 Division 6 Pins (amendment to 24 Apr. 1968) 95 25 Aug. 1969 Third Party Investigations Vol. 1-535 xii DIANETIC COUNSELING GROUPS (A study of this Section should include STANDARD DIANETICS, Volume 4, pages 232-263.) 1 June 1969 The Most Fundamental Errors 372 8 July 1969 Franchise, Who May Have One (Extension) (modifies 20 Apr. 1968) 282 25 July 1969 Dianetic Counseling Groups I -Introduction 373 25 July 1969 Dianetic Counseling Groups 2-Purpose 374 25 July 1969 Dianetic Counseling Groups 3-Dianetic Counseling Groups and Scientology Organisations 376 25 July 1969 Dianetic Counseling Groups 4-Stages of Forming, Increasing and Expanding a Dianetic Counseling Group 377 25 July 1969 Dianetic Counseling Groups 5 -Group Formation 380 25 July 1969 Dianetic Counseling Groups 6-The Org Board 384 25 July 1969 Dianetic Counseling Groups 7-Communication System 388 5 Oct. 1969 Dianetic Courses, Wildcat (revised & reissued IO Dec. 1969) Vol. 4-263 18 Nov. 1969 Dianetics-Right to Audit Vol. 5-201 18 Nov. 1969 Dianetics-Right to Teach Vol. 5-202 28 Apr. 1970 The Dianetic Counselling Group Programme 390 20 May 1970 Further Clarifications-DCG Programme 392 PR SERIES (See also GUARDIAN PRO, Volume 7.) 13 Aug. 1970 1 - Liabilities of PR 393 13 Aug. 1970 2 - The Missing Ingredient 396 13 Aug. 1970 3 - Wrong Publics 399 9 Oct. 1970 4 - The PR Personality 402 11 Apr. 1972 4 - Addition-The PR Personality see-402 18 Nov. 1970 5 - PR Definition 404 11 May 1971 6 - Opinion Leaders 405 11 May 1971 7 - Black PR 411 28 May 1971 8 - Too Little Too Late 415 30 May 1971 9 - Manners 417 2 June 1971 1 0 - Breakthrough-PR and Production-Tone Scale Surveys 420 15 June 1972 1 1 - PR Area Control-Three Grades of PR 422 16 Dec. 1971 PRO Area Control (Flag Order 3094) 422 5 Oct. 1971 12 - Propaganda by Redefinition of Words 423 5 Dec. 1971 13 - How to do a PR Survey 425 7 Jan. 1972 14 - Creating Survey Questions 428 25 Jan. 1972 15 - Population Surveys 442 TOURS 2 June 1971 Tours Org Bd 446 15 Sept. 1971 Purpose and Statistics of a Tour Member 448 17 Feb. 1972 Higher Orgs-Public Reg Setup 449 17 Feb. 1972 Tours 452 28 May 1972 Boom Data 454 Appendix 15 Jan. 1957 Dissemination (PAB No. 104) 457 6 Apr. 1959 Clear Ads 458 21 Sept. 1959 New Ads for PE Foundation (HCOB) 458 2 Dec. 1960 Promotion on PE Foundation 459 28 May 1965 Some Allowed Ads-Book Ads 460 30 June 1965 Ad 461 Note: At time of publication of this volume new developments of the Organizing Board are in progress, some of which affect Division 6. The Public Registrar is restored and Tours are returned to Division 6. Several 1970, 1971 and 1972 key policies covering these and other developments have been included in this volume, however, a full coverage of this evolution is to be found in the Year Books (to be published). Other Divisional Volumes should be consulted, especially Volume 2 for information onpromotion, Books and Registration, Volume 3 for information on Invoicing and Memberships, Volume 4 for data on Course Supervision, Volume 5 for additional data on Memberships, and Volume 7 for Issue Authority. The materials in this volume are listed mainly in order of appearance. Additionally, softie policies are listed in more than one section (with, page numbers in italics), as they deal with more than one area of operation, Key relevant policies from other OEC volumes are also listed, with volume and page numbers in italics. A complete date order index appears in the back of the book, starting on page 462. xiii YOUR POST A post in a Scientology Organization isn't a job. It's a trust and a crusade. We're free men and women-probably the last free men and women on Earth. Remember, we'll have to come back to Earth some day no matter what "happens" to us. If we don't do a good job now we may never get another chance. Yes, I'm sure that's the way it is. So we have an organization, we have a field we must support, we have a chance. That's more than we had last time night's curtain began to fall on freedom. So we're using that chance. An organization such as ours is our best chance to get the most done. So we're doing it! L. RON HUBBARD xiv HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 JUNE 1965 Gen Non-Remimeo Issue 11 Division 6 HATS Division 2 HCO HATS Division 6 AREAS OF OPERATION It will clarify most points of confusion between Division 6 (Distribution) and Division 2 (Dissemination) if one keeps in mind just these two data: DIVISION 6 HANDLES THE PEOPLE WHO HAVE NEVER BOUGHT ANYTHING FROM AN ORG. DIVISION 2 HANDLES PEOPLE WHO HAVE BOUGHT SOMETHING FROM AN ORG. You will see at once then that Central Files is not the property of Division 6. For the rule of what goes into CF is "has bought something from an org". Mailing lists of persons who have not bought anything belong to and are used by Division 6. Division 6 cuts 3 duplistickers of each address received, sends 3 Info packets and forgets it. The person may then appear in CF. The statistic of Division 6 most given attention, then, is the increase of names in CF (not in Address). One sees then that Ltr Reg does not belong in Division 6 as the Ltr Reg writes only to CF people. Mags don't belong in Division 6 because mags go to people in CF. Info packets do belong in Division 6, book selling, etc, etc, anything with green public connected with it. This seems to say then that the BS course (or old PE) was Division 6 and so it is. But it is conducted for 6 by the Tech Division in an org. But all the lower non-level courses (BS, HAS, HQS) are taught in the field under Division 6. Extension Course is sold by 6, taught by the Tech Div. Division 6 has press relations, public advertising, field staff members, franchise, etc, etc, all of which is the reach to the broad public. Scientology will grow if Division 6 reaches the broad public. Scientology ceases to grow where an org cannibalizes off CF only and has no Division 6. Info packets, new mail lists, book sales, ads even for the BS Course and even personnel are all Division 6. Get it? If Division 6 were allowed to cannibalize off CF there'd be no growth, so it can't have CF. It builds CF for the org. New unreached bodies = Division 6. People who have no real org business = Division 6. The broad public and unreached areas are reached and owned by Division 6. Without it we never grow. LRH: ml.rd L. RON HUBBARD Copyright Cc) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED [Note: A later issue (i 1 July 1969) of this Pol Ltr, amended slightly by PES WW to agree with the 9 Div org board, referred to the original in error as ajuly 1965 issue; it implied in its signature PES authorship. The original LRH policy is the above. HCO P/L 30 July 1970, Registration Breakthrough, Volume 2- page 301, amended this Policy Letter, but was later cancelled by HCO P/L 3 July 1971, Registration Change-New Names to CIF Change, page 227, which also restored the above LRH issue to full effect.] 1 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 JUNE 1965 Issue 11 Gen Non Remimeo DISTRIBUTION DIVISION (DIV 6) The purposes of this Division are: 1. To distribute data and information to anybody not currently employed or being trained in an org. 2. To encourage such people to study and continue their studies. 3. To encourage them to take Courses and/or auditing or further courses for their advancement. 4. To encourage them to introduce Scientology to other people. 5. To encourage them to train and audit other people within the limits of their training and classification. 6. To encourage and promote the formation of groups (comprised of people not employed or taking training in an org). 7. To encourage the formation of Franchise Centres. 8. To encourage the formation of City Offices. 9. To foster, watch, monitor and even promote any activity likely to come into the sphere of Scientology until such time as provision is made for such activity within the other Divisions of the org. 10. To investigate, pilot, establish, as the case may be, any project passed on to it by the Board. 11. To undertake any action or activity considered necessary by the Board to further the aims of Scientology and which is not already provided for within the org structure. 12. To do all the foregoing within the scope of existent and published policy or where such does not exist, to submit and get approved the requisite policy before proceeding. From the above, it follows that the following specific functions come under Division 6:- 1. Book Dept Sales. 2. Franchise. 3. Field activities. 4. Field Staff Members. 5. Distribution of the Auditor. 6. Congresses. 7. Body departure (other than org personnel). 8. Political contacts. 9. New areas. 10. New activities. 11. Press and public relations. 12. Special projects. 13. Changed conditions. 14. All advertising. 15. Auditors Groups (such as PAC). 16. Study Groups. 17. Groups in general. 18. Group Secretaries. Written for L. Ron Hubbard by Reg Sharpe Issued by L. RON HUBBARD LRH:mh.rd Copyright (C) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 2 QUALIFICATIONS DIVISION 5 1 QUALIFICATIONS SECRETARY DISTRIBUTION DIVISION 6 1 1 QUALIFICATIONS SEC. SEC. DISTRIBUTION SECRETARY RESULT CORRECTION ABILITY Department 13 Department 14 Department 15 PURPOSES CLEARING REALIZATION Department 16 Department 17 Department 18 DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF EXAMINATIONS REVIEW CERTIFICATION & AWARDS DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF PUBLIC CLEARING SUCCESS INFORMATION Director of Director of Director Of Examinations Review Certification Director of Director of Director of & Awards Public Clearing Success Information CopyrightQ 1965,1967 by L. Ron Hubb-d ALL RIGHTS RESERVED NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH SECRETARIAL EXECUTIVE DIRECTOR NOT GFTEEN ON WHITE SEC ED 38 SH Office of L. Ron Hubbard June 28, 1965 Applies to Saint Hill DISSEM DIVISION DISTRIBUTION DIVISION 1. We will follow, in setting up the HCO Dissem Division, the same organizational procedure used to organize the Qual Division whereby we put the HGC in the Qual Div and when the Division was fully organized, detached the now organized HGC and put it in Tech. 2. We will now put the Dissemination Division together. We will put everything in it that even vaguely relates to it and organize it all fully and then when we see how it fits together, we'll detach whole parts to the Distribution Division or HCO or wherever, leaving the Dissem Division with what it should have. 3. Therefore the Dissem Division now has priority on personnel and materiel and priority of any other division is cancelled. 4. The Dissem Division therefore gets *Franchise Promotion Letter Registration *Advertising Book Shop Archives Book Mailing Mimeo Printing HCO B & Pol Ltr filing and issue Magazines Hat Assembly Make-up Tapes Compilation And any other function it already has. 5. All executives and staff members are directed to deliver any materials or files or other things to it that are requested by it. 6. This leaves the Distribution Division with Congresses and Press Relations, Scientology Groups and Field Staff Members. The Distribution Division should sort out the needs of broad public handling and selling independent of the other divisions or former org activity. 7. HCO Division I should handle new and forming orgs and all legal. L. RON HUBBARD D,: CZ *These functions moved to Distribution at a later date. -Ed. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 SEPTEMBER 1965 Remimeo [Excerpt] Advisory Councils Advisory Committees STATISTICS FOR DIVISIONS Dist Division 6 - Number of field staff member commissions paid/ number of new addresses added to CF both for the week. This dual. statistic reflects a healthy Dist Div. The number of new addresses added to CF means of course new people buying things from the org. Therefore its advertising quality and basic services can be judged even though assisted by other divisions as well. The number of field staff commissions paid reflects its leadership of field staff members. New people is the business of the Dist Div. LRH:ml.rd Copyright (c) 1965 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED [Note: A complete copy of this Policy Letter can be found in Volume 1, page 328. It was later amended by HCO P/Ls 5 February 1971 Issue V, Org GrossDivisional Statistics Revised, page 65, and 5 February 1971 Issue 111, FEBCExecutive Director Org GDSes, in the 1971 Year Book. 4 THE PROMOTIONAL ACTIONS OF DISTRIBUTION DIVISION 6 (From HCO PL 20 November 1965, The Promotional Actions of' an Organization. These are given complete for all divisions in Basic Staff Volume 0, starting on page 84.) 86. DISTRIBUTION SECRETARY - Co-ordinates and gets done the divisional promotion functions of Division 6 and makes Scientology and the org known to the broad public. 87. DEPARTMENT 16 (Dept of Field Activities) - Advertises to the broad public. 88. Advertises and holds Congresses, Open Evenings, etc. 89. Sees that the Introductory lecture and non-classed courses use no words that will be misunderstood and make people want to buy training and processing and offers it. 90. Furnishes lecturers to groups. 91. Gets books placed in book stores reviewed and in the public view. 92. Acquires new mailing lists. 93. Sends out excellent info packets. 94. Guides in new body traffic. 95. Works on the public not on the Scientologists already known to Divisions I and 2. 96. DEPARTMENT 17 (Dept of Clearing) - Recruits and handles Field Staff Members to get in pcs and students for the org (and collect past debts). 97. Keeps in touch with Franchise Holders and keeps them informed. 98. Carries out all FSM and Franchise activities and makes them head people toward the org. ' 99. Treats the whole departmental activity as salesmen are handled by any other business org. 100. Trains the FSMs and Franchise Holders and makes them financially successful. 101. Gets all commissions owed promptly paid to encourage earning more commissions. 102. Gives FSMs and Franchise Holders things they can use to disseminate and select. 103. Advertises and conducts an Extension Course. 104. Invites Scientologists to ask that Info Packets be sent to friends and relatives. 105. Finds and encourages the formation of Scientology Groups and Registers them and offers certificates. 106. Sends out mailings to Groups. 107. Registers Franchise Centre names. 108. DEPARTMENT 18 (Dept of Success) - Contacts by letter all ex-pcs and students of the org. They should be written to at widening intervals after leaving org. 109. Collects by letters or verbally successful applications of Scientology. 110. Issues stories of successful application. 111. Handles press. 111. Makes Scientology popular or the thing to do. 113. Sells Scientology to governments and broad social stratas. 114. Issues projects of application to advanced Scientologists, particularly those projects involving artists or public figures. 115. Acknowledges the activities of Scientologists busy out in the world. 116. Appoints Committees of Scientologists in various areas and groups to advise on improvements of the civilization. 117. Encourages broad public (lay) memberships. 118. Gets spectacular wins posted on the Org's public notice boards. 119. Condenses wins into data of interest for mags and as handouts. 120. Makes a Catalogue of successes with various processings on various conditions. I'-' I .Encourages and publicizes various applications of Scientology. LRH:i-ni.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard [See also HCO P/L 23 May 1969 Issue III, Public Divisions ALL RIGHTS RESERVED Promotional Actions, page 1 9, which adds to this Policy Letter.] 5 DISTRIBUTION DIVISION - 6 1 DISTRIBUTION SECRETARY I DISIKij3u I lUN SEC'S SEC Purposes Clearing Realisation Department 16 Department 17 Department 18 DEPARTMENT OF PUBLIC DEPARTMENT OF DEPARTMENT OF SUCCESS INFORMATION CLEARING DIRECTOR OF PUBLIC DIRECTOR OF DIRECTOR OF SUCCESS INFORMATION CLEARING Public Relations Officer FSM Promotion Officer Case Success Compiler Public Campaign Planning FSM Personnel Officer Case Success Solicitor Officer Franchise Officer Case Success Records Clerk Public Lecture Basic Courses Industrial Applications Officer Promotion Officer Promotion Officer Personnel Applications Congress Planning Officer Basic Courses Supervisor Officer Congress Literature Officer Children's Classes Sales Application Officer Congress Quarters Officer Supervisor Other Activities Congress Drill Officer Group Programme Applications Officer Congress Floor Sales Officer Officer Applications Record Clerk Road Show Officer Group Officer Public Analysis Officer Book Promotion Officer HBA Records Clerk Dissem Div Liaison Book Store Promotion Student Pc Liaison Info Packet Response Officer Officer Analyser Mailing List Best Seller Statistical Procurement Clerk Field & Franchise Clerk Info Packet Compiler Co-ordinator WW Congress Statistical Clerk Duplisticker Typist Political Liaison Officer Info Packet Mail Clerk New Civilisations Section Info Packet Stock Clerk OT Roster Section Advertising Officer OT Operations Section Advertising Copy Writer Distribution Files Clerk Advertising Lay-Out Officer Typist Public Reception Display Clerk Public Receptionist Public Lecturer Introductory Lecturer [The above Org Board was sent to all orgs on 6 May 1966 by WW. -Ed.j HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 SEPTEMBER 1967 Remimeo STATISTIC GDS DIV SIX The Gross Division Statistic of Div Six is a triple statistic: a. Number new names CF b. Number attendances Sunday Service C. Number people interviewed by Registrar. LRH:jp.rd L. RON HUBBARD Copyright (c) 1967 Founder by L. Ron Hubbard ALL RIGHTS RESERVED 6 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 OCTOBER 1967 Remimeo THE PUBLIC DIVISIONS This Policy Letter founds THE PUBLIC DIVISIONS. The theory of the Org Board is basically FPRODUCTI 7 We have hitherto had only the Mind and Body (HCO and Org Divs) in an Org. Consequently we have not expanded fast enough into the Public. Our task is to make a cleared civilization. As we have not provided for the public on our org board, it tends to become another determinism. In order not to redo or alter the 1965 on 7 Division pattern we will leave all that valid up to a time an org has more than 50 staff members. At that time the org must have 3 Public Divisions instead of just one Div (6) devoted to it. Thus when an org gets over 50 staff members, its divisions become 9. It is then called a NINE DIV ORG. The 3 new divisions are HEADED by THE PUBLIC EXECUTIVE SECRETARY. Former Division Six is simply expanded with each Dept becoming a Division with added functions. The Division then becomes DIVISION NINE - Executive Div Dept 27 - Office of LRH Dept 26 - Office of HCO ES Office of Org ES Dept 25 - Office of Public ES DIVISION ONE - HCO Div Dept I - Routings Appearances & Personnel Dept 2 - Communications Dept 3 - Inspections & Reports 7 DIVISION TWO - DISSEM Div Dept 4 -Promotion Dept 5 - Publications Dept 6 - Registration DIVISION THREE - TREASURY Dept 7 -Income Dept 8 - Disbursements Dept 9 - Records, Assets & Materiel DIVISION FOUR - TECH Div Dept 10 - Tech Services Dept I I - Training Dept 12 - Processing DIVISION FIVE - QUALIFICATIONS Dept 13 - Examinations Dept 14 - Review Dept 15 - Certs & Awards DIVISION SIX - Public Planning Dept 16 - Public Planning Dept 17 - Public Communications Dept 18 - Public Reports DIVISION SEVEN - Public Activities Dept 19 - Facilities Dept 20 - Activities Dept 21 - Clearing DIVISION EIGHT - Success Dept 22 - Expansion Dept 23 - Population Dept 24 - Success The various sections of old Div 6 are then spread under 3 divisions controlled by the Public Executive Secretary. The full functions of the new departments are expressed in the purpose of the Public Executive Secretary. TO HELP LRH CONTACT AND PROCESS THE PUBLIC AND PUBLIC BODIES AND TO MAKE AND GUIDE THE GOVERNMENT OF A CIVILIZATION. (Note: I am designing these 3 divisions also so they can stand alone and form the org board of a small org or Franchise holder who will then add the earlier two parts [HCO and Org] when he comes up to Academy level.) L. RON HUBBARD Founder LRH:jp.rd Copyright (c) 1967 by L. Ron Hubbard ALL RIGHTS RESERVED [Amended by HCO P/L 12 September 1968, The Public Divisions, page 11.1 8 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo HCO POLICY LETTER OF 2 NOVEMBER 1967 HCO Exec Sec Hat Org Exec Sec Hat DISTRIBUTION DIVISION Dist Sec Hat Dept of PI Hats DEPARTMENTS OF Dept of Clearing Hats PUBLIC INFORMATION, Dept of Success Hats CLEARING AND SUCCESS The following is to be posted in Organizations of 50 or less staff members in accordance with HCO Policy Letter of February 28, 1966 entitled, "Danger Condition Data, Why Organizations Stay Small": DEPARTMENT OF PUBLIC INFORMATION Director of Public Information PUBLIC RELATIONS SECTION Public Relations In-charge Public Lectures Promotion Clerk Public Lecturer Public Programmes Clerk Road Show Manager BOOK PROMOTION SECTION Book Promotion In-charge Book Store Promotion Clerk Advertising Placement Clerk Advertising Copy Writer Advertising Layout Artist Book Salesman INFO PACK SECTION Info Pack Section In-charge Info Pack Stock Clerk Info Pack Mail Clerk Mailing List Procurement Clerk Duplisticker Typist PE SECTION PE Section In-charge PE Promotion Clerk Public Receptionist Public Reception Display Clerk PE Lecturer CONGRESS SECTION Congress Manager Congress Planning Clerk Congress Promotion Clerk Congress Quarters Clerk Congress Drill Clerk Congress Floor Sales Manager DEPARTMENT OF CLEARING Director of Clearing FIELD STAFF MEMBER SECTION Field Staff Member Officer FSM PERSONNEL UNIT FSM Personnel In-charge FSM Appointment Clerk FSM Personnel Training Supervisor FSM Personnel Records Clerk FSM COMMUNICATION UNIT FSM Communication In-charge FSM Communicator for WUS FSM Communicator for EUS 9 FSM Communicator for AF FSM Communicator for ANZO FSM Communicator for Other Areas FSM PROMOTION UNIT FSM Promotion In-charge FSM Promotion Planning Clerk FSM Supply Clerk FSM AWARD UNIT FSM Award Clerk FSM FILE UNIT FSM Files Clerk FRANCHISE SECTION (WW only) Franchise Officer Franchise Communicator GROUP SECTION Communicator to Groups Group Programmes Clerk BASIC COURSES SECTION Basic Courses In-charge HAS Promotion Clerk HQS Promotion Clerk Dianetic Co-audit Promotion Clerk Extension Course Supervisor DEPARTMENT OF SUCCESS Director of Success CASE SUCCESS SECTION Case Success In-charge Case Success Interviewer Case Success Compilations Clerk Case Success Records Clerk Case Success Publication Liaison APPLICATIONS SECTION Applications In-charge Industrial Applications Clerk Personnel Applications Clerk Sales Applications Clerk Other Activities Applications Clerk Applications Record Clerk ANALYSIS SECTION Analysis In-charge Info Pack Response Statistical Clerk Best Seller Statistical Clerk Congress Statistical Clerk Ad Response Statistical Clerk NEW CIVILIZATION SECTION New Civilizations In-charge Political Liaison CHAPLAIN'S SECTION Chaplain Chaplain's Court Arbiter Chaplain's Court Clerk Chaplain's Court Files Clerk Sunday Services Proi-notion Clerk Chaplain's Sunday Services Assistant Mary Sue Hubbard LRH:MSH:jp.rd The Guardian WW Copyright (c) 1967 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 10 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 JUNE 1968 Remimeo The Gross Divisional Statistics of the Public Divisions are allotted as follows - Public Planning Division - Number new names C/F Public Activities Division - Number of People interviewed by Registrar Success Division - Number Attendees Sunday Service ED 1076 INT is hereby cancelled. Lt. Diana Hubbard LRH:js.rd Public Aide Copyright (c) 1968 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Amended byHCOP/L 20 January 1969 issue II, Nblic Divisions Gross Divisional Statistics, page12.] HUBBARD COMMUNICATION c Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 12 SEPTEMBER 1968 (Amends HCO P/L of 26 October 1967-Same Title) Remimeo THE PUBLIC DIVISIONS All Orgs have three Public Divisions. Having over 50 Staff Members is no longer a criterion. A small Org (or Franchise Holder) may have these three Public Divisions only. The earlier two parts (HCO & Org) will then be added when the Org comes up to Academy level. Tony Dunleavy - Public Exec Sec WW Allan Ferguson - Org Exec Sec WW Ken Urquhart - HCO Exec Sec WW Ken Delderfield - Chairman EC WW Bill Casey - D/LRH Comm WW Jane Kember - D/Guardian WW Mary Sue Hubbard - The Guardian WW LRH: ei. rd for Copyright (c) 1968 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 OCTOBER 1968 Remimeo EXECUTIVE COUNCIL (Amends HCO Pol Ltrs of 21 Dec 66, Issue I and Issue 11 "Executive Council") The tl-drd member of the Executive Council, the PUBLIC EXECUTIVE SECRETARY is to be included in all Executive Councils and all Policy Letters which state only "two members". Nothing else is changed. The Public Executive Secretary controls the Public Divisions. The Public Divisions are the three former departments of Division Six. each one becoming a division in its own right. Divisions 6, 7 and 8 now have the functions of former Departments 16, 17 and 18. Division 6 has the former functions of Dept 16 and Division 7 has the former functions of Department 17 and Division 8 has the former functions of Department 18. The former sections of Dept 16 become the Departments of Div 6. The former sections of Dept 17 become the Departments of Div 7. The fon-ner sections of Dept 18 become the Departments of Division 8. The Executive Division now becomes Division 9 instead of 7. This should be put up on all org boards and number changes made in all previous Policy Letters. The reason for this is, Scn orgs have been found to have a weakness in public reach with only one division (formerly Div 6) doing the action. The health and income of an org depend upon heavy continuous watchfulness and actions in the public divisions. It has been found that orgs fail to expand where they do not have a competent Public Executive Secretary and manned and functioning public divisions. LRH:jp.ei.rd L. RON HUBBARD Copyright (c) 1968 Founder by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 JANUARY 1969 Issue 11 (HCO Pol Ltr of 25th June 1968 Amended) Remimeo PUBLIC DIVISIONS GROSS DIVISIONAL STATISTICS The Gross Divisional Statistics of the Public Divisions are allotted as follows: Public Planning Division - Number New Names in C/F Public Activities Division - Number of People interviewed by Registrar Disttibution Division - FSM Commissions Paid. Tom Morgan - Public Exec Sec WW Jim Keely - Qual Sec WW Vic Ueckermann - HCO Area Sec WW Ad Council WW Rodger Wright - LRH Comm WW LRH: ei.rd Jane Kember - The Guardian WW Copyright (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Amended by HCO P/L 19 August 1970, Division 6 Division 8 GDS, page 36.1 12 > C) 0 0-M PUBLIC w r PUBLIC EXEC SEC PUBLIC PLANNING DIVISION 6 PUBLIC ACTIVITIES DIVISION 7 DISTRIBUTION DIVISION 8 1 1 1 PUBLIC PLANNING SECRETARY PUBLIC ACTIVITIES SECRETARY DISTRIBUTION SECRETARY I I I PUBLIC PLANNING SEC. SEC. PUBLIC ACTIVITIES SEC. SEC. DISTRIBUTION SEC. SEC. ABILITY I I I Department 15 ACCEPTABILITY REHABILITATION CONTROL DECISION PARTICIPATION REALIZATION PURPOSE PROPAGATION EXPANSION DEPARTMENT OF Department 16 Department 17 Department 18 Department 19 Department 20 Department 21 Department 22 Department 23 Department 24 CERTMCATION & AWARDS DEPARTMENT OF DEPARTMIENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMEENT OF DEPARTMEENT OF RESEARCH AND PUBLIC PUBLIC FAC]IL AND ACTIVITIES SUCCESS FIELD FIELD T G FIELD SERVICES REPORTS REHABILITATION PROMOTION SCHEDULES AND RECR NT Director of PUBLIC EVENTS ESTABLISHMIENT Certification Director of & RECORDS & Awards Director of Director of Director of Facilities and Director of Director of Director of Director of Research Public Public Activities Success Director of Field Training Field Services Schedules and Field Recruitment and Reports Rehabilitation Promotion Public Events Establishment & Records HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 JANUARY 1969 Remimeo PUBLIC DIVISION ORG BOARD REVISED (CORRECTED) Based on the knowledge that the product of an Org Board is Organizations the following is the new structure of Public Divisions in Scientology Organizations throughout the world. PUBLIC EXECUTIVE SECRETAR Y PURPOSE: To help LRH contact and process the public and public bodies and to make and guide the Government of a civilization. PUBLIC PLANNING DIVISION, Division 6 PUBLIC PLANNING SECRETAR Y PURPOSE: To help LRH discover the Ethnic values of the public and, using these, to contact, rehabilitate the purposes of and control the public and public bodies to bring about the processing of the public and public bodies and making and guiding of the government of a civilization. DEPTOFPUBLICRESEARCHANDREPORTS: Dept]6 AWARENESS LEVEL: ACCEPTABILITY DIRECTOR OF PUBLIC RESEARCH AND REPORTS Ethnics Section Survey and Planning Unit Survey Unit Survey Debriefing Unit Data Filing Section Data Receipt Unit Data Filing Unit Data Supply Unit Data Evaluation Section Data Evaluation Unit Data Assimilation and Adaptation Unit Reports Unit DEPARTMENTOFPUBLICREHABILITATION.- Dept ]7 AWARENESS LEVEL: REHABILITATION DIRECTOR OF PUBLIC REHABILITATION Rehabilitation, Plans and Targets Section Ideas Unit Plans Unit Targets Unit Rehabilitation Action Section Arrangements and Briefing Unit Appearances Unit (Press, TV, Radio interviews, personal interviews, political liaison) V.I.P. Names and Data Collection Unit 14 Hostess Section Plans and Preparations Unit Functions Unit (invitations, catering, stewards) Guests Unit DEPARTMENTOFPUBLICPROMOTION: Dept]8 AWARENESS LEVEL: CONTROL DIRECTOR OF PUBLIC PROMOTION Promotion Plans and Targets Section Ideas Unit Plans Unit Targets Unit Compilations Section Promotion Preparation Unit Promotion Production Unit (Press Release Writer, Advertising, layout, photographer, publications liaison, printing liaison, movie/TV script writing and shooting) Promotion Stocks Unit Promotion Dissemination Section Records and Scheduling Unit Book Distribution Unit (MIB, bookstore salesman, advertising placement) Info Pack Mailing Unit PUBLIC ACTIVITIES DIVISION, Division 7 PUBLIC A CTIVITIES SECRETAR Y PURPOSE: To help LRH furnish excellent presentation and create maximal demand for Scientology on the part of the public and public bodies and to route individuals and individual public bodies to the registrar for enrolment for services. DEPARTMENT OF FACILITIES AND SCHEDULES AND PUBLIC EVENTS: Dept 19 AWARENESS LEVEL: DECISION DIRECTOR OF FACILITIES AND SCHEDULES AND PUBLIC EVENTS Schedules Section Ideas Unit Plans and Schedules Unit Targets Unit Facilities Section Facilities Procurement Unit Facilities Maintenance Unit Facilities Operation Unit Public Events Section (Congress Manager) Public Events Preparations Unit Public Events Execution Unit (Congress, Open Nights, Public Lectures, Tours) Public Events Results Unit DEPARTMENTOFACTIVITIES: Dept2O AWARENESS LEVEL: PARTICIPATION 1 5 DIRECTOR OF ACTIVITIES Public Serpices Section Public Reception and Display Unit Testing Unit Public Sales Unit Public Courses Section Public Courses Administration Unit Public Courses Activity Unit (PE, HAS, HQS Course Supervisors, Anatomy of Human Mind Course, Extension Course) Public Courses New Scientologists Unit Public Records and Registration Liaison Section Public Records and New Names Unit Public Routing and Registrar Unit Public Activities Statistics Unit DEPARTMENTOFSUCCESS: Dept2l AWARENESS LEVEL: REALIZATION DIRECTOR OF SUCCESS Success Validation Section Success Interview Unit Success Solicitation and Letter Unit Success Files and Records Unit Success Publication Section Success Ideas Unit Success Compilations Unit Success Publications Liaison Unit Chaplain's Section Morale Improvement Unit Chaplain's Court Unit Sunday Services Unit DISTRIBUTION DIVISION, Division 8 DISTRIBUTION SECRETAR Y PURPOSE: To help LRH make the Organization reproduce itself by putting out and expanding points of dissemination which contact and process the public and public bodies and which further make and guide the government of a civilization. DEPA R TMENT OF FIELD RECRUITMENT, ESTABLISHMENTAND RECORDS: Dept 22 AWARENESS LEVEL: PURPOSES DIRECTOR OF FIELD RECRUITMENT, ESTABLISHMENT AND RECORDS Field Recruitment and Establishing Section Field Recruitment and Appointment Unit (FSM, Franchise, Gung-Ho, Group Leader, Appointment Clerks) Field Establishing Unit (Establishes Gung-Ho, Scn Groups, Franchise, New Orgs) Field Liaison Unit 16 Field Records Section Field Reports Solicitation Unit Field Records and Files Unit Field Statistics, Posting and Publication Unit Field Awards Section Field Programmes Planning Unit Field Awards Programme Execution Unit Field Awards Issuance and Publication Unit DEPARTMENT OF FIELD TRAINING: Dept 23 AWARENESS LEVEL: PROPAGATION DIRECTOR OF FIELD TRAINING Field Training Plans and Preparation Section Field Training Plans and Targets Unit Field Training Promotion Unit Field Training Preparation Unit Field Courses Section Field Courses Admin Unit Field Courses Supervision Unit Field Courses Qualification Liaison Unit Field Personnel Launching Section Plans and Preparation Unit Briefing Unit Launching Ceremony Unit DEPARTMENTOFFIELDSERVICE: Dept24 AWARENESS LEVEL: EXPANSION DIRECTOR OF FIELD SERVICE Field Service Planning and Preparation Section Field Services Planning Unit Field Services Preparation Unit Field Services Execution Unit Field Data and Advice Section Field Communication Unit (FSM Communicator, Franchise Communicator, Gung-Ho Group Communicator, Scientology Group Communicator, Committee Communicator) Field Records Liaison Unit Field Records Data Collection Unit Field Material Supply Section Field Material Preparations Unit Field Material Stocks Unit Field Material Mailing Liaison Unit Tony Dunleavy CS-6 Public Aide LRH:TD:sdp.ei.rd for Copyright (c) 1969 L. RON HUBBARD by L. Ron Hubbard Founder ALL RIGHTS RESERVED 17 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 30 JANUARY 1969 Remimeo PUBLIC DIVISIONS ORG BOARD There are certain principles which the Commodore has discovered which have resulted in the Public Divisions Org Board. The first of these is THAT WHICH CONTINUES IN THE MEST UNIVERSE IS THE PATTERN WHICH CONTINUES IN THE MEST UNIVERSE. Our Org Board up to this point has had a factor missing, which is that it did not reproduce itsell A cycle of action ends in a STOP. An organisational pattern must take this fact into account and be such that it produces other organisations of the same pattern. Thus you obtain persistence and expansion. This factor is as important as the discovery of the need for Correction in the Org Board, which resulted in the Qualifications Division. One whole division, Division 8 the last division, is now devoted to this. This is called the Distribution Division. DISTRIBUTION-MEANS PUT IT ELSEWHERE SO THAT IT WILL GROW THERE TOO. Another datum used, which has come out of OT VIII research, is that where we have trouble- WE ARE NOT RUNNING INTO COUNTER INTENTION BUT FAILED INTENTION. This datum is further delineated and its use explained in HCO Policy Letter of 24th January 1969 "Purpose and Targets". A whole department, 17, (Awareness -Level-Rehabilitation) is devoted to the rehabilitation of public purposes-the "Handling the enemy" department. A third new datum is used in this org board, which is the anatomy of population control; This depends on a knowledge of the ethnics of the people. Ethnics-What is Wonderful Infinitely valuable Good Valuable Bad Worthwhile Awful Unacceptable Not wanted Hateful You find out the current ethnic values of the population, what is acceptable or valuable and assimilate this data into your propaganda and publicity. You beat the drum about that and ignore what the Press are beating the drum about. You push that in literature, and it is different in each ethnic area. Know the purposes of the public. KEY THE PURPOSE AND THE STOP BLOWS-which is the exact formula to put a group into action. Human rights are currently very popular in the U.S. and elsewhere. So there is a whole Department, 16, to do with Public Research and Reports (Awareness Level : Acceptability)-Ethnics. The Org Board now contains those factors which bring about rapid growth of an Organisation and which will, if used, boom stats over the world. Use them causatively. Tony Dunleavy Commodore's Staff 6 - LRH:TD.Idm.ei.rd Public Aide Copyright (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 18 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 MAY 1969 Issue III Remimeo All Public Div Hats PUBLIC DIVISIONS PROMOTIONAL ACTIONS (Addition to HCO PL 20 Nov '65 Promotional Actions of an Organization) 86. PUBLIC PLANNING SECRETARY: Co-ordinates and gets done the Divisional promotional functions of Division 6 and makes Scientology and the Org known to the broad public. 87. DEPARTMENT 16 (DEPT OF PUBLIC RESEARCH AND REPORTS): Discovers the Ethnic values of the local area. 88. Sees that Ethnic data is correctly evaluated for assimilation and adaption. 89. Makes sure Ethnic data is provided for use in Rehabilitation and Promotion Programmes. 90. DEPARTMENT 17 (DEPT OF PUBLIC REHABILITATION): Sells Scientolo- gy to Governments and broad social stratas. 91. Works on the public not on Scientologists already known to Divisions I and 2. 92. Makes Scientology popular and the thing to do. 93. Uses the media of Press, TV, Radio. 94. Issues projects of application to advanced Scientologists, particularly those projects involving artists or public figures. 95. Appoints committees of Scientologists in various areas and groups to advise on improvements of a civilization. 96. DEPARTMENT 18 (DEPT OF PUBLIC PROMOTION): Advertises to the broad public using what is acceptable and valuable (Ethnic values). 97. Produces promotional material for Press Releases, TV Scripts, Book advertising using Ethnic values. 98. Gets books placed in bookstores reviewed and in public view. 99. Acquires new mailing lists. 100. Sends out excellent info packs. 101. Invites Scientologists to ask that info packets be sent to friends and relatives. 102. PUBLIC ACTIVITIES SECRETARY: Co-ordinates and gets done the Division- al promotional functions of Division 7. 103. DEPARTMENT 19 (DEPT OF FACILITIES, SCHEDULES AND PUBLIC EVENTS): Plans and organizes Public Events. 104. Advertises and holds Congresses, Open Evenings, etc. 19 105. Furnishes lecturers to public-bodies and groups. 106. Plans and conducts lecture tours and special events. 107. DEPARTMENT 20 (DEPT OF ACTIVITIES): Guides in new body traffic. 108. Makes sure Public reception area displays full data making Scientology real to the Public and includes nothing that would overwhelm or confuse. 109. Sees that the Introductory Lecture and non-classed courses use no words that will be misunderstood and makes people want to buy training and processing and offers it. 110. Advertises and conducts an Extension Course. 111. Encourages broad public (Lay) Memberships. 112. DEPARTMENT 21 (DEPT OF SUCCESS): Contacts by letter all ex-pcs and students of the org. They should be written to at widening intervals after leaving the org. 113. Keeps bad cases and flopped students out of the field by sending all who fail Key Questions directly to Review at the cost of the Organization. 114. Collects by letters, or verbally, successful applications of Scientology. I 14A. Acknowledges the activities of Scientologists busy out in the world. 115. Encourages and publicizes various applications of Scientology. 116. Makes a catalogue of successes with various processings on various conditions. 117. Issues stories of successful application. 118. Condenses wins into data of interest for mags and as handouts. 119. Gets spectacular wins posted on the org's public notice boards and in Success booklets at Reception. 120. Makes sure morale in the Org is high, with Chaplain picking up ally loose threads in Ethics matters and seeing they are cleared up and that people do not fall off the Org board. 121. Quickly acts through the Chaplain's Court Unit to resolve any disputes of a Civil nature among Scientologists. 122. Advertises and conducts a successful Sunday Service. 123. DISTRIBUTION SECRETARY: Co-ordinates and gets done the Divisional promotional functions in Division 8. 124. DEPARTMENT 22 (DEPT OF FIELD RECRUITMENT, ESTABLISHMENT AND RECORDS): Recruits, appoints and establishes. FSMS, Groups and Franchises. 125. Registers Franchise Centre names. 126. Finds and encourages the formation of Scientology Groups and Registers them and offers Certificates. 127. Recruits Field Staff Members to get pcs and students into the Org and collect past debts. 20 128. Gets all commissions owed promptly paid to encourage earning more commissions. 129. DEPARTMENT 23 (DEPT OF FIELD TRAINING): Trains the FSMs and Franchise holders and makes them financially successful. 130. Treats the whole departmental activity as salesmen are handled by any other business org. 131. Carries out all FSM and Franchise activities and makes them head people towards the Org. 132. DEPARTMENT 24 (DEPT OF FIELD SERVICES): Keeps in touch with the Field and keeps them informed and supplies them with advice and data. 133. Sends out mailings to the Field. 134. Gives FSMs and Franchise holders and groups things they can use to disseminate and select. Tom Morgan - Public Exec See WW Jim Keely - Qual See WW Bruce Glushakow - HCO Area See WW Ad Council WW Edie Hoyseth - HCO Exec See WW Allan Ferguson - Org Exec See WW Tom Morgan - Public Exec See WW Rodger Wright - LRH Comm WW Leif Windle - Policy Review Section WW LRH:TM:ei.rd Jane Kember - The Guardian WW Copyright (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 23 MAY 1969 Issue IV Remimeo PUBLIC DIVISIONS FLASH COLOURS Org Board Colour Flash Division Six - Dymo Tape No. 158/7 Yellow PUBLIC PLANNING Yellow Division Seven - Dymo Tape No. 158/8 Brown PUBLIC ACTIVITIES Brown Division Eight - Dymo Tape No. 158/4 Orange DISTRIBUTION Orange Tom Morgan - Public Exec See WW Jim Keely - Qual See WW Bruce Glushakow - HCO Area See WW Ad Council WW Edie Hoyseth - HCO Exec See WW Allan Ferguson - Org Exec See WW Tom Morgan - Public Exec See WW Rodger Wright - LRH Comm WW Leif Windle - Policy Review Section WW LRH:TM:ei.rd Jane Kember - The Guardian WW Copyright jc 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 21 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 29 NOVEMBER 1969 Remimeo Public Div Hats NEW PUBLIC DIVISIONS ORG BOARD Below is the new, more detailed Org Board for the Public Divisions. It is unique in that the functions of the Public Divisions stare at you off the Org Board, and therefore the vital functions do not get unmocked. Each PES should see this is posted in a location where all the Public Divisions can see it and each morning before work go over it with his personnel in Chinese School fashion to familiarize all his Staff and himself. -------------------- AWARENESS LEVELS Dept 27 - Office of the PES - POPULATIONS Dept 16 - Dept of Ethnics - ACCEPTABILITY Dept 17 - Public Planning - REHABILITATION Dept 18 - Public Communication - PROPAGATION Dept 19 - Public Contact - DECISION Dept 20 - Public Courses - PARTICIPATION Dept 21 - Dept of Success - REALIZATION Dept 22 - Dept of Clearing - PURPOSE Dept 23 - Dept of Expansion - EXPANSION Dept 24 - Public Relations - CONTROL Dept 27 OFFICE OF THE PUBLIC EXECUTIVE SECRETARY E) Public Executive Secretary M Communicator Section Ethnics Information Section B Programmes Coordination Section Public Divisions Conference Unit PES A/C Reports from Div 3 Unit Targeting and Review Unit Target Posting and Boards Unit P Area Expansion Section -------------------- DIVISION SIX DIVISION OF PUBLIC PLANNING 0 PUBLIC PLANNING SECRETARY Dept 16 DEPARTMENT OF ETHNICS 0 Dir of Ethnics M Ethnic Survey Planning Section Ethnic Political Unit Ethnic Social Unit Ethnic Religions Unit Ethnic Business Unit Public What's Needed and Wanted Unit M Scn Ethnic Survey Planning Section Scn Ethn Franchise Unit Scn Ethn FSM Unit Scn Ethn Group Unit Ethnic Scientologists Unit Scn What's Needed and Wanted Unit 22 B Ethnics Activity Section Briefing Unit Debriefing Unit Ethnic Survey Compilation Unit Scn Survey Compilation Unit Survey Names Accumulation Unit P Ethnic Findings Distribution Section Ethnic Findings Typist Unit Public Planning Liaison Unit Public Relations Info Liaison Unit Ethnic Survey Files Unit P Ethnic Acceptable Appearance Section Acceptable Org Location Unit Org Appearance Unit Acceptable Public Reception Unit Ethnically Acceptable Field Conduct Unit Ethnically Acceptable Staff Member Conduct Unit Ethnically Acceptable Staff Member Clothing Unit Dept 17 DEPARTMENT OF PUBLIC PLANNING 0 Dir of Public Planning M Analysis Section Ethnic Analysis Unit Scientology Analysis Unit Info Pack Response Stat Unit Best Seller Stat Unit Congress Stat Unit Ad Response Stat Unit Lectures Stat Unit Field Activities Stat Unit B Planning Public Events Section Congress Planning Unit Lecture Planning Unit Tours Planning Unit Goodwill Projects Unit Local Events Unit RJ Planning Unit B Planning Public Campaigns Section Political Unit Social Unit Religions Unit Business Unit B Planning Scn Activities Section Franchise Unit FSM Unit Gung Ho Group Unit Dn Counselling Group Unit Public Courses Unit Book Distribution Unit Test Centre Unit B Planning Pub Divs Publicity Section Public Division Magazine Editor Pub Div Lay Out Unit Pub Div Make Up Unit Proofreader Unit B Planning Pub Div Promo Section Info Packs Unit Congress and RJ Unit Public Courses Promotion Unit Book Promotion Unit Flyer and Poster Unit 23 B Public Ad Section Book Magazine Ads Unit Book Newspaper Ads Unit TV Ads Unit Radio Ads Unit PE Lecture Ads Unit Sunday Service Ads Unit P Printer Liaison Section F/P for Printing Unit Printer Completions Unit P Files Section Ad Files Unit Info Pack Files Unit Magazine Files Unit Promotion Files Unit Dept 18 DEPARTMENT OF PUBLIC COMMUNICATION 0 Dir of Public Communication M Public Routing Section Public Reception Unit Routing Form Issuance Unit Log In-OLit of Public Divs Unit Phone Unit B Public Name Accumulation Section Mailing List Accumulator Purchased Mailing List Unit PES Student Name Collecting Unit Franchise and Group Mailing List Collecting Unit Sunday Service Name Collecting Unit Test Centre Name Collecting Unit Public Courses Name Collecting Unit 3 Duplisticker Typist P Public Communication Stuffing Sectio i Public Comm Stuffing I/C Info Packs Unit FSM and Franchise Starter Packs Unit Info Packs to FSMs Unit Info Packs to Franchises Unit Group Packs Unit Book Forms into Magazine Unit Membership Application Forms into Books and Mags Unit B Public Ad Placement Section TV Ad Placement Unit Mag and Newspaper Ad Placement Unit Radio Ad Placement Unit Book Ad Placement Unit Poster Placement Unit B Book Distribution Unit MIB Executive Unit Booksalesman Unit Book Fair Events Unit Book Distribution Unit Bookstore Liaison Unit P Mail Out Section Mail Log Out Clerk Mail Out Clerks ------------------- 24 DIVISION SEVEN PUBLIC ACTIVITIES DIVISION 0 PUBLIC ACTIVITIES SECRETARY Dept 19 DEPARTMENT OF PUBLIC CONTACT 0 Dir of Public Contact M Public Activities Co-Ord Section Twice Yearly Congress Co-Ord Unit RJ Yearly Co-Ord Unit Public Events Co-Ord Unit B Public Congress Section Congress Manager Congress Billing and Drilling Unit One Year Pre-Congress Publicity Unit 3 Month Pre-Congress Publicity Unit I Month Pre-Congress Publicity Unit Congress Poster Placement Unit Asst Congress Manager Congress Ticket Selling Unit Congress Hall Procurement Unit Congress Booths and Displays Unit Congress Seminar Unit Congress Registrars and Cashiers Unit Congress Book Selling Unit B Ron's Journal Section Ron's Journal Officer 60 Day Pre-RJ Publicity Unit 30 Day Pre-RJ Publicity Unit RJ Hall Procurement Unit RJ Booths and Display Unit Weekly RJ Tape Play Unit B Public Lectures Section Lectures Managing Unit 3 Week and I Week Pre-Film Publicity Unit Monthly Film Presentation Unit Monthly Tape Selection Unit 3 Week and I Week Pre-Tape Publicity Unit Monthly Tape Presentation Unit Open Evening Unit B Testing Section Test Issuance Unit Test Routing Unit Test Marking Unit Test Evaluation Unit Test Centres Co-Ord Unit P Public Division Reg Section Public Division Registrar Names Letter Writing Unit Field ARC Broken Field Reg Unit Field ARC Broken Field Auditor Unit Public Courses Sign Up Unit Selection to Org Services Unit P Public Division Cashier Section Public Division Cashier Cashier Summaries Unit Dept 20 DEPARTMENT OF PUBLIC COURSES 0 Dir of Public Courses M Public Courses Tech Services Unit Checksheet Supplies Unit Materials Supplies Unit 25 Materials Files Unit Course Student Boards Unit Packs In and Out Unit Roll Call Books Unit B Public Courses Section Public Courses I/C PE Lectures Unit (PE Lecturer) HAS Course Unit (HAS Course Supervisor) HQS Course Unit (HQS Course Supervisor) Anatomy of the Human Mind Course Unit Extension Course Unit Dissemination Course Unit Children's Course Unit B Field Courses Section Scn Group Course Unit Franchise Course Unit Dn Counselling Group Unit Gung Ho Group Post Training Unit Basic Management Course Unit Personal Aid Family Management Course Unit P Public Courses C & A Section Public Courses Exam Unit Field Courses Exam Unit Attestation Unit Certificate Issuance Unit Public Courses Awards Unit Dept 21 DEPARTMENT OF SUCCESS 0 Dir of Success M Success Interview Section Success Interviewer Case Interviewer Unit Student Interviewer Unit 2 Key Questions Unit OK to Publish Forms Photographer Unit M Success Compilation Section Case Success Unit Industrial Success Unit Sales Success Unit Personal Success Unit B Success Validation Section Success Validation Section IIC Validation Letter to Successful Public Figures Unit Letters to Scientologists Leaving the Org at Widening Intervals Unit B Success Publications Section Success Story Typist Unit Success Book Compilation Unit Success Book for Reception Unit Success Boards I/C Unit Success Cataloguing Unit P Chaplain's Section Chaplain Chaplain's Court Arbiter Chaplain Court Files Church Ceremonies Weekly Sunday Services Unit Marriage Counselling Unit Org Morale Unit 26 DIVISION EIGHT DISTRIBUTION DIVISION DISTRIBUTION SECRETARY Dept 22 DEPARTMENT OF CLEARING Director of Clearing M Field Membership Section Field Membership Issuance Unit Membership Renewal Unit Letter Writing Unit Membership Renewal Issuance Unit Card Files Unit B FSM Section FSM Personnel I/C FSM Appointment Unit FSM Dissemination Material Supply Unit FSM Training Coordinator FSM Selection Slip Supplier Unit FSM Payments Up to Date Unit FSM Complaints and Adjustment Unit FSM Advice Letter Unit FSM Award Unit B Group Coordinating Section Group Officer Group Chartering Unit Auditor Group Liaison Unit Study Group Liaison Unit Group Supplies Unit Scientology Advisory Committees to Public Unit B Scientology Groups Section Public Programme Officer Gung Ho Group Coordinator Unit Gung Ho Group Registration Unit Gung Ho Group Appointment Unit Gung Ho Group Training Coordinator Unit Gung Ho Group Awards Unit Gung Ho Group Public Committees Unit P Files Section FSM Files Unit Public Programmes Files Unit Group Files Unit Dept 23 DEPARTMENT OF EXPANSION 8 Director of Expansion M Franchise Development Section Franchise Officer Franchise Appointment Unit Franchise Registration Unit Franchise Training Coordinator Unit M Franchise Administration Section Supplying Franchises Unit Franchise Statistic Unit Franchise % Unit Franchise Selections Unit Franchise Award Unit 27 B Franchise Expansion Section Promoting New Franchises Unit New Franchise Forming Unit Liaison to Franchise WW Unit B Dianetic Counselling Groups Section Dianetic Counselling Group Appointment Unit Dianetic Counselling Group Registration Unit Dianetic Counselling Group Supply Unit Dianetic Counselling Group Training Coordinator Unit Dianetic Group Counselling Awards Unit P Files Section Franchise Records Unit Dn Counselling Unit P Special Programmes Section Pilot Projects Unit Personnel Appointment Unit Liaison for Finance Allocation Unit Pilot Projects Materials Unit Dept 24 DEPARTMENT OF PUBLIC RELATIONS 0 Public Relations Officer M Public Event Research Section Newspaper Clippings Unit Radio Research Unit TV Research Unit Enemy Trend Watching Unit M Public Event Planning Section Public Image Formation Unit Public Image Story Targeting Unit Planning Appearance Unit PRO Activities Planning Unit B Public Event Providing Section Getting Important Contacts Unit News Release Unit PRO Publication Unit Groups and Committee Alliance Unit Getting Community into Action Unit Press Conferences Unit TV Appearances Unit Radio Programmes Unit B Public Appearance Section Public Reception Improving Unit Telephone Reception Improving Unit P PRO Area Control Section PRO Area Control Planning Unit PRO Area Control Activities Unit PRO Area Control Stabilization Unit Lt. Cmdr. Diana Hubbard CS-6 for L. RON HUBBARD Founder LRH:DH:Idm.ei.rd Copyright (c) 1969 by L. Ron Hubbard ALL RIGHTS RESERVED 28 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 DECEMBER 1969 (Revises HCO P/L 29 Nov 69 Remimeo "New Public Divisions Org Bd") Public Div Hats REVISED NEW PUBLIC DIVISIONS ORG BOARD Below is the new, more detailed Org Board for the Public Divisions. It is unique in that the functions of the Public Divisions stare at you off the Org Board, and therefore the vital functions do not get unmocked. Each PES should see this is posted in a location where all the Public Divisions can see it and each morning before work go over it with his personnel in Chinese School fashion to familiarize all his Staff and himself THIS ORG BOARD HAS BEEN REVISED TO BE STREAMLINED. ACTIONS SUCH AS REG, CASHIER, MAIL OUT, RECEPTION, TECH SERVICES AND C AND A HAVE BEEN KNOCKED OUT AS THESE FUNCTIONS WILL BE CARRIED BY THE ORG, THUS REQUIRING LESS PERSONNEL. THE FRAN- CHISE SECTIONS IN DEPT 23 HAVE ALSO BEEN CLARIFIED. ----------------- AWARENESS LEVELS Dept 25 - Office of the PES - POPULATIONS Dept 16 - Dept of Ethnics - ACCEPTABILITY Dept 17 - Public Planning - REHABILITATION Dept 18 - Public Communication - PROPAGATION Dept 19 - Public Contact - DECISION Dept 20 - Public Courses - PARTICIPATION Dept 21 - Dept of Success - REALIZATION Dept 22 - Dept of Clearing - PURPOSE Dept 23 - Dept of Expansion - EXPANSION Dept 24 - Public Relations - CONTROL Dept 25 OFFICE OF THE PUBLIC EXECUTIVE SECRETARY 0 Public Executive Secretary M Communicator Section Ethnics Information Section B Programmes Coordination Section Public Divisions Conference Unit PES A/C Reports from Div 3 Unit Targeting and Review Unit Target Posting and Boards Unit P Area Expansion Section ---- - --- - -------- DIVISION SIX DIVISION OF PUBLIC PLANNING 0 PUBLIC PLANNING SECRETARY Dept 16 DEPARTMENT OF ETHNICS 0 Dir of Ethnics M Ethnic Survey Planning Section Ethnic Political Unit Ethnic Social Unit Ethnic Religions Unit Ethnic Business Unit Public What's Needed and Wanted Unit 29 M Scn Ethnic Survey Planning Section Scn Ethn Franchise Unit Scn Ethn FSM Unit Scn Ethn Group Unit Ethnic Scientologists Unit Scn What's Needed and Wanted Unit B Ethnics Activity Section Briefing Unit Debriefing Unit Ethnic Survey Compilation Unit Scn Survey Compilation Unit Survey Names Accumulation Unit P Ethnic Findings Distribution Section Ethnic Findings Typist Unit Public Planning Liaison Unit Public Relations Info Liaison Unit Ethnic Survey Files Unit P Ethnic Acceptable Appearance Section Acceptable Org Location Unit Org Appearance Unit Acceptable Public Reception Unit Ethnically Acceptable Field Conduct Unit Ethnically Acceptable Staff Member Conduct Unit Ethnically Acceptable Staff Member Clothing Unit -------------------- Dept 17 DEPARTMENT OF PUBLIC PLANNING 0 Dir of Public Planning M Analysis Section Ethnic Analysis Unit Scientology Analysis Unit Info Pack Response Stat Unit Best Setter Stat Unit Congress Stat Unit Ad Response Stat Unit Lectures Stat Unit Field Activities Stat Unit B Planning Public Events Section Congress Planning Unit Lecture Planning Unit Tours Planning Unit Public Div Activities Unit Local Events Unit RJ Planning Unit B Planning Pub Div Promo Section Info Packs Unit Congress and RJ Unit Public Courses Promotion Unit Book Promotion Unit Flyer and Poster Unit Franchise and FSM Newsletters Unit B Public Ad Section Book Magazine Ads Unit Book Newspaper Ads Unit TV Ads Unit Radio Ads Unit PE Lecture Ads Unit Sunday Service Ads Unit P Printer Liaison Section F/P for Printing Unit Printer Completions Unit 30 Dept 18 DEPARTMENT OF PUBLIC COMMUNICATION 8 Dir of Public Communication M Public Name Accumulation Section Mailing List Accumulator Purchase Mailing List Unit PES Student Name Collecting Unit Franchise and Group Mailing List Collecting Unit Sunday Service Name Collecting Unit Test Centre Name Collecting Unit Public Courses Name Collecting Unit 3 Duplisticker Typist B Public Communication Stuffing Section Public Comm Stuffing I/C Info Packs Unit FSM and Franchise Starter Packs Unit Info Packs to FSMs Unit Info Packs to Franchises Unit Group Packs Unit Book Forms into Magazine Unit Membership Application Forms into Books and Mags Unit B Public Ad Placement Section TV Ad Placement Unit Mag and Newspaper Ad Placement Unit Radio Ad Placement Unit Book Ad Placement Unit Poster Placement Unit P Book Distribution Unit MIB Executive Unit Booksalesman Unit Book Fair Events Unit Book Distribution Unit Bookstore Liaison Unit -------------------- DIVISION SEVEN PUBLIC ACTIVITIES DIVISION 0 PUBLIC ACTIVITIES SECRETARY Dept 19 DEPARTMENT OF PUBLIC CONTACT 0 Dir of Public Contact M Public Activities Co-Ord Section Twice Yearly Congress Co-Ord Unit RJ Yearly Co-Ord Unit Public Events Co-Ord Unit B Public Congress Section Congress Manager Congress Billing and Drilling Unit One Year Pre-Congress Publicity Unit 3 Month Pre-Congress Publicity Unit I Month Pre-Congress Publicity Unit Congress Poster Placement Unit Asst Congress Manager Congress Ticket Selling Unit Congress Hall Procurement Unit Congress Booths and Displays Unit Congress Seminar Unit Congress Registrars and Cashiers Unit Congress Book Selling Unit 31 B Ron's Journal Section Ron's Journal Officer 60 Day Pre-RJ Publicity Unit 30 Day Pre-RJ Publicity Unit RJ Hall Procurement Unit RJ Booths and Display Unit Weekly RJ Tape Play Unit P Public Lectures Section Lectures Managing Unit 3 Week and I Week Pre-Film Publicity Unit Monthly Film Presentation Unit Monthly Tape Selection Unit 3 Week and I Week Pre-Tape Publicity Unit Monthly Tape Presentation Unit Open Evening Unit Dept 20 DEPARTMENT OF PUBLIC COURSES 0 Dir of Public Courses M Testing Section Test Issuance Unit Test Routing Unit Test Marking Unit Test Evaluation Unit Test Centres Co-Ord Unit B Public Courses Section Public Courses I/C PE Lectures Unit (PE Lecturer) HAS Course Unit (HAS Course Supervisor) HQS Course Unit (HQS Course Supervisor) Anatomy of the Human Mind Course Unit Extension Course Unit Dissemination Course Unit Children's Course Unit P Field Courses Section Scn Group Course Unit Franchise Course Unit Dn Counselling Group Unit Gung Ho Group Post Training Unit Basic Management Course Unit Personal Aid Family Management Course Unit Dept 21 DEPARTMENT OF SUCCESS 0 Dir of Success M Success Interview Section Success Interviewer Case Interviewer Unit Student Interviewer Unit 2 Key Questions Unit OK to Publish Forms Photographer Unit M Success Compilation Section Case Success Unit Industrial Success Unit Sales Success Unit Personal Success Unit B Success Validation Section Success Validation Section I/C Validation Letter to Successful Public Figures Unit 32 Letters to Scientologists Leaving the Org at Widening Intervals Unit B Success Publication Section Success Story Typist Unit Success Book Compilation Unit Success Book for Reception Unit Success Boards I/C Unit Success Cataloguing Unit P Chaplain's Section Chaplain Chaplain's Court Arbiter Chaplain Court Files Church Ceremonies Weekly Sunday Services Unit Marriage Counselling Unit Org Morale Unit ------------------ DIVISION EIGHT DISTRIBUTION DIVISION 0 DISTRIBUTION SECRETARY Dept 22 DEPARTMENT OF CLEARING 0 Director of Clearing M Field Membership Section Field Membership Issuance Unit Membership Renewal Unit Letter Writing Unit Membership Renewal Issuance Unit Card Files Unit B FSM Section FSM Officer FSM Appointment Unit FSM Dissemination Material Supply Unit FSM Training Coordinator FSM Payments Up to Date Unit FSM Advice Letter Unit FSM Award Unit B Group Coordinating Section Group Officer Group Chartering Unit Auditor Group Liaison Unit Study Group Liaison Unit Group Supplies Unit Scientology Advisory Committees to Public Unit P Gung Ho Groups Section Public Programme Officer Gung Ho Group Coordinator Unit Gung Ho Group Registration Unit Gung Ho Group Appointment Unit Gung Ho Group Training Coordinator Unit Gung Ho Group Awards Unit Gung Ho Group Public Committees Unit Dept 23 NOTE: The Franchise Sections in this Dept do not CONTROL local Franchises. They are to make new Franchises and ensure good relations with all local Franchises. Franchises are controlled by Franchise Officer WW. DEPARTMENT OF EXPANSION 0 Director of Expansion 33 M Franchise Expansion Section Promoting New Franchises Unit New Franchise Forming Unit Liaison to Franchise WW Unit B Franchise Development Section Franchise Officer Franchise Appointment Unit Franchise Registration Unit Franchise Training Coordinator Unit Franchise Relations Section Franchise Newsletter Compilation Unit Franchise Lectures Unit Franchise Assistance Unit Franchises Selections Unit Franchise Award Unit B Dianetic Counselling Groups Section Dianetic Counselling Group Appointment Unit Dianetic Counselling Group Registration Unit Dianetic Counselling Group Supply Unit Dianetic Counselling Group Training Coordinator Unit Dianetic Group Counselling Awards Unit P Special Programmes Section Pilot Projects Unit Personnel Appointment Unit Liaison for Finance Allocation Unit Pilot Projects Materials Unit Dept 24 DEPARTMENT OF PUBLIC RELATIONS 0 Public Relations Officer M PRO Event Research Section Newspaper Clippings Unit Radio Research Unit TV Research Unit Enemy Trend Watching Unit M PRO Event Planning Section Public Image Formation Unit Public Image Story Targeting Unit Planning Appearance Unit PRO Activities Planning Unit B PRO Event Providing Section Getting Important Contacts Unit News Release Unit PRO Publication Unit Groups and Committee Alliance Unit Getting Community into Action Unit Press Conferences Unit Radio and TV Appearances Unit B PRO Appearance Section Public Reception Improving Unit Telephone Reception Improving Unit P PRO Area Control Section PRO Area Control Planning Unit PRO Area Control Activities Unit PRO Area Control Stabilization Unit Lt. Cmdr. Diana Hubbard LRH:DH:rs.ei.rd CS-6 Copyright (c) 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder [Cancelled by HCO P/Ls 20 August 1970 Issue 111, Division Six-The Public Relations Division, page 37, 20 August 1970 issue 11, Division Seven-The Public Services Division, page 43, and 20 August 1970 Issue 11, Division Eight-The Public Sales Division, page 47.1 34 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF IO JUNE 1970 (Amends HCO PL 7 Feb 70 Issue 11) Remimeo Pub Divs PUBLIC DIVISIONS AND TECH ADMIN RATIO As several Public Exec Sees in the US area are reported to have protested HCO Divs having I I persons when, for that size org (pg I of HCO PL 7 Feb 70 Issue 11, Vol I - 1), "the HCO ES has the lion's share of Admin Personnel, IO or I I of the 30 staff". Actually "HCO Makes the Org" gave this only as an example, not a policy. The new formation of the Public Divisions makes Div 6-Public Relations; Div 7-Public Service; Div 8-Public Sales. This completely clarifies the picture of Tech:Admin Ratio. It is obvious that people testing and lecturing and giving public courses in Div 7 are Tech Staff. Thus these Divisions rate up a ratio of I PR (Div 6), 1 Service (Div 7), 1 Sales (Div 8) and are now their own 2:1 Tech Admin ratio independent of any other part of the org. The second paragraph from the bottom of pg 1, Volume 1, mentions 4 for Public Divs. The 4th paragraph from the bottom mentions IO or I I for HCO Divs. If HCOs post a 9 division org with the 30 staff example, they get 4 more people in Divs 9, 1, 2, 3 if they independently post 2:1 Public Divs where for every I in Public Service they put I in Public Relations and I in Public Sales. FSMs of course don't count in this calculation. If the Public Divs'are now posted independently on 2:1 Admin-Tech the only caution is that their courses, group auditing, co-audits, HAS, HQS (Testing would be Free), must make a bit of money to cover the cost of the Supervisors and the quarters and materials. Otherwise, these services would become a drag. The services of the Public Div people in general are compensated by new org business generated. If the Public Div people push org (Academy, HSDC) training much harder than they push personal auditing, the org would become very fat financially. If the Pub Divs are posted 2:1 and they push personal individual auditing intensives to be given in HGC they would actually lower their own and staff member income. So with the reservations that I . Pub Div Service get enough income from public courses for supervisors of public courses or services, materials, handouts, and quarters and any advertising for these services and 2. Pub Divs (in lower orgs particularly) push Div IV Courses and the advantages of being really trained - it is all right for them to have their own 2: 1, letting the org have more Admin people. The Public Divs can actually drive in mobs if they try and if they provide public services for such mobs with enough income to handle said mobs. Then enough students for Div IV will come out of the publicly serviced mob to make it very worthwhile for the org as a whole. HCO does make the org. And in posting an independent Public Division ratio HCO must be sure that the provisions of this P/L are also met or the whole staff will become very unpaid and overstressed. Any Public Div should be warned not to get too "clinic minded". Except on Power and Solo (who are after all Auditors of a sort) in SHs and AOs, too many pcs pushed in on Div IV can cost everyone in the org his shirt. Solvency lies in training. Not in processing. This point is the primary basic reason for "underpaid staffs". It will after all take many million auditors to clear this planet. Lots of good reasons exist for people to be trained and get their processing from fellow students. The day of "Quicky Lower Grades" is dead. It takes dozens and dozens of hours to really run lower grades. The answer is "be a real auditor". I hope this helps Pub Divs and the general solvency. LRH:dz.cden L. RON HUBBARD Copyright (D 1970 Founder by L. Ron Hubbard 35 ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 AUGUST 1970 Remimeo (Amends HCO PL 20 Jan '69 Issue 11 Division 6 Secs "Public Division Gross Divisional Statistics") Division 8 Secs DIVISION 6 DIVISION 8 G D S The Gross Divisional Statistic for Division 6 and Division 8 are changed with the advent of the Public Registrar in Division 8, as follows: Division 6 No. of New Names to Prospect Card Files Division 8 No. of New Names to C/F. The value of FSM Commissions Paid stat (former GDS of Div 8) will be the Dept stat of Dept 22. It will continue to be reported by OIC and watched closely. DEFINITIONS New Name to CIF: A NEW NAME TO C/F IS AN HAS GRADUATE OR SOMEONE WHO HAS BOUGHT A MAJOR SERVICE (from the Org concerned). This is as per HCO PL 30 July 1970 "Important Registration Breakthrough". New Name to Prospect Card Files: Is someone at the Org for the FIRST TIME who has done any of the following: (a) Bought a book (b) Attended an Intro Lecture (c) Attended a Public Event (d) Attended a Sunday Service (e) Received Testing Service (f) Bought a Public Service before gradua- ting HAS or buying a Major Service from the Org. A new name to Prospect Card Files can be anyone of the above categories PROVIDED he is not already in the Org's C/F, and PROVIDED he is not already in Prospect Card Files in Dept 24 of the Org. Prospect Card Files, how they are filled in and get to Dept 24 are covered in HCO PL 30 July 1970 "Important Registration Breakthrough". THESE NEW GDSes WILL BE REPORTED STARTING THE FIFTEENTH OCTOBER 1970. In first reporting these new GDSes, prominently mark it as the new stat on OIC lines and continue to report the GDSes as above. CS-6/8 for LRH:DH:rr.rd L. RON HUBBARD Copyright (D 1970 Founder by L. Ron Hubbard ALL RIGHTS RESERVED [Amended by HCO P/L 5 February 1971 issue III, FEBC Executive Director Org GDSes, in the 1971 Year Book; cancelled by HCO P/L 3 July 1971, Registration Change-New Names to CIF Change, page 227.1 36 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 AUGUST 1970 Issue III (Cancels HCO P/L 21 Dec 69 "Revised New Public Divisions Org Board") Remimeo All Div 6 Hats Staff Status II HCO Dept 3 Starrate DIVISION SIX THE PUBLIC RELATIONS DIVISION Attached are the new Org Board for Division Six, Div Six Ideal Scenes and Statistics. This forwards a new breakthrough in Public Divisions Organization making the three Divisions each with its own specialized product. Division 6 - PR Area Control and Public Promotion Division 7 - Public Services Division 8 - Public Sales This new Public Divisions re-organization must be studied to bring about maximum effectiveness and co-ordination. CS-6 for L. RON HUBBARD Founder LRH:DH:rr.aap Copyright (c) 1970 by L. Ron Hubbard ALL RIGHTS RESERVED [AmendedbyHCOP/L 2 October 1970,Appearances-Clarification, page 53.] 37 DIVISION 6 - PUBLIC RELATIONS Ideal Scene.- The Org has established PR Control over its business contacts, local community, mass media and profession leaders, community groups, necessary VIPs and people who count who are now on our side, in our favour reaching for Dianetics and Scientology; with such alliances achieving safety for Dianetics and Scientology to expand in the area free of third party actions or enemy attack, past, present or future. In essence PR Area Control exists in the fullest sense of the term attained and maintained with regular PR activities, PR programmes and broad public promotion projecting a highly acceptable Image carefully aligned to what is publicly popular and needed and effective in bringing masses of people into the Org reaching for service. Stat: No. of New Names to Prospect Files. DEPARTMENT 16 - FACT FINDING AND RESEARCH Awareness Level: Acceptability Ideal Scene: Dept 16 accurately and routinely supplying reliable information, facts and evaluation/research findings pertaining to PR successful/unsuccessful policies and programmes, public trends, local and world events affecting or likely to affect Org operations, what is popular/unpopular and acceptable in local Scn, Dianetic and public circles, the publics we control and doii't yet control, the Org's PR standing in its environment, Org promotional effectiveness, and to what degree the Org is being successful in satisfying its customers, to all staff, Execs and PR personnel, resulting in heightened awareness of PR and its importance so that contribution to PR and Org image is increased. The Department is also a consistently trustworthy advisor to executive levels and PR personnel with regard to all PR aspects of Org operations presenting factually compiled and researched PR briefs accompanied with timely proposed new policies and PR programmes as needed to the Execs and personnel they concern, resulting in further enhancement of PR Control and increased workability and effectiveness of Org promotion and PR activities. Stat-- 50 pts for every planned enhancing PR pgm or new policy accepted. 20 pts for every fact finding or research venture useful to PR completed, accepted and communicated to all concerned. I pt for every success story written and used, or library fact supplied to s taff Minus 10 pts for every Org or staff contra-PR act. FACT LIBRARY SECTION Ideal Scene: A useful and complete fact library that is orderly, up to date, and expanding is kept of Org history, morgue files, past survey, evaluation and research findings, PR programme and PR activity records, local and world events and public, Scn and Dn trends, in existence made easily accessible to all Org Execs, Staff and PR personnel. Stat: No. of useful facts supplied Org Execs and staff from the fact library. No. of items, materials and facts useful to PR and history added to the fact Ubrary. SUR VEYS SECTION Ideal Scene: Surveys are efficiently, rapidly and accurately executed, the results of which are communicated to Org Execs, PR personnel and staff which bring about an increased effectiveness of Scn and Dn promotion, Org image and PR programmes. Stat: I pt for every person surveyed plus 20 pts for every survey or PR fact finding venture completed. 38 SUCCESS SECTION Ideal Scene: The success section is supremely alert as the last policing point of the Org for tech ensuring all customers are satisfied at the end of each Org service. Excellent categorized files of all success stories are kept and used in voluminous promotion and in displays around the Org. The success section validates consistently all local successful activities in Scientology, Dianetics and outside in the area. Stat: 1. No. of success stories written. 2. No. of successful activities validated. 3. No. of success stories used. NEW POLICIES AND PR PROGRAMMES SECTION Ideal Scene: Accurate precise research and data compilation actions are carried forward resulting in exact, excellent, useful and needed new policies and/or PR programmes to bring about increased PR Area Control and effectiveness in Dn and Scn promotion for the Org which are accepted and utilized by the PR personnel, Execs and the staff concerned. Stat: A. I pt for every hour of valid research done. B. 20 pts for every factual PR brief compiled. C. 50 pts for every PR programme or new policy accepted and utilized. PR BRIEFING SECTION Ideal Scene: All staff regularly and thoroughly briefed on the aspects and meaning of PR, current PR activities and programmes and their role in helping increase the PR standing of the Org as staff members resulting in a heightened awareness in the Org of the importance of PR and its full use. Special PR briefings to Execs, PR personnel, tour members or any such specialists are given to further enhance PR actions, programmes and public events. Stat: I pt for every useful PR briefing given each org staff, Execs and PR personnel, tour members and lecturers. Minus 30 pts for every Org or staff contra-PR act. Definition contra-PR act: Discourtesy or mishandling of Org customers, bad appearance in any staff member or Org area, upsets caused the community or any part thereof by the Org or any individual staff member, ARC breaking any outside business contact or PR contact and any publicly non-acceptable activity or activities sponsored or enacted by the Org or individual staff member. DEPARTMENT 17 - PR CONTROL Awareness Level: Control Ideal Scene: The PR Department is actively creating a popular image for the Org and Scn by acceptable interpretation of what Scn is, what our policies are and what the Org stands for through bold broad publicity, staged PR events, regular day to day PR actions, achieving excellent control and relations with all outside Org contacts, community contacts, opinion leaders, profession leaders, VIPs and mass media contacts; is constantly expanding this control with PR programmes effectively executed resulting in masses of publics reaching for Dianetics and Scientology in the area. Stat: 5 pts for every item of good publicity in mass media, successful PR event staged or business or community contact in good relations. 10 ptsfor every VIP or influential contact in good relations. 20 pts for every new group alliance made or confirmed advantageous to PR in good relations or PR programme completed. Minus 150 pts for every PR upset or item of bad publicity. 39 PR PGM PRE TEST SECTION Ideal Scene: New untested programmes are rapidly and efficiently piloted to completion by competent PR personnel in such a way that pilot actions do not serve as a distraction to established PR programmes and activities or cause for any PR upset, following exactly the orders of each new programme being piloted so that it can be clearly ascertained by Dept 16 whether it is successful or unsuccessful. Stat.- 1 pt for every target completed. 20 pts for every major target completed. PUBLICITY SECTION Ideal Scene: Is a professional competent information service, putting out many effective, publicly acceptable, hard news releases, articles and PR statements to TV, press and radio which get used, handling expertly the demands of all mass media with whom the Org has excellent relations, resulting in smooth control of all influential mass media contacts to whom the publicity section (or its PRO) is a stable terminal thus making it possible for lots of free good publicity for the Org, Dianetics and Scientology but impossible for any bad publicity. Stat: 5 pts for every item of good publicity or publicity in the mass media. Minus 150 pts for every item of bad publicity. STAFF RELATIONS SECTION Ideal Scene: Organization staff made to feel part of the team, well informed of their Org's plans and progress towards its goals and that they are contributing to this and in such a working atmosphere created, greater production, harinony and teamwork is resultant. Stat: No. of informative Org news pieces posted or handed out to staff. No. of staff attending weekly staff meetings or briefings. COMMUNITY RELA TIONS SECTION Ideal Scene: Gaining to the Org's side all community leaders, VIPs, groups and contacts by communicating and projecting a real and highly acceptable Org image, ensuring all business contacts are smoothly handled by participating in community affairs to the enhancement of Scientology's image and to effect by these means PR Area Control in the community. The Org's control over the community will lead and is leading to a Sane Society and an OT civilization. Stat: 5 pts for every community leader, business contact and profession leader in good relations. 10 pts for every consecutive community activity, organized and completed 20 pts for every community group in control and on our side contacted in week. Minus 150 pts for every attack. SPECIAL PR PRO GRAMMES EXECUTION SECTION Ideal Scene: Special PR programmes as differentiated from routine PR actions, are planned by Dept 16, billed, drilled and superbly executed with specific PR targets and achievements done within the expected period of time to bring about the maximum desired effect upon the publics they concern, expanding PR Area Control. Special PR programmes examples: I . An education programme to introduce to all local schools and universities Scientology study techniques. 2. A racial programme to bar racial prejudices and misunderstandings through the use of Scientology techniques to increase understanding of life and people for coloured people. 40 3. A hospital programme to introduce Dianetic techniques to all local hospitals and clinics to increase the health and welfare of the local population. 4. A Religious programme to bring unity and co-operation among local churches to help society. 5. A Drug abuse programme to help the Drug problem in society with Dianetic techniques coordinating all interested groups and clinics. tat: I pt for every target completed. 20 pts for every major target completed. DEPARTMENT 18 - PUBLIC COAIMUNICATIONS Awareness Level: Propagation Ideal Scene: Vast volumes of broad sweepingly effective public promotion going out in a steadily increasing flow to masses and masses of public individuals bringing about floods of response and people into Division 7 reaching for Dianetics and Scientology. Stat: No. of public promotional particles distributed or mailed. AD VER TISING SECTION Ideal Scene: Effective, reaching advertising of BOOKS, intro lectures and testing through frequent and regular placement of advertisements in newspapers, magazines and other mass media resulting in large public response for Scientology books, Dianetic books and Public Division services (testing and introductory lectures). Stat: No. of ads placed in newspapers, mags or other mass media. No. of people coming into the Org as result of an advertisement. INFO PA CK SECTION Ideal Scene: Large response producing Info Packs, promoting Dianetic and Scientology books sent in large quantities to suitable purchased public mailing lists in a series of three at two week intervals. Each Info Pack containing the precise and exact message designed for the category to which it is mailed. Stat: No. of Info Packs mailed. No. of book orders made from these Info Packs. PROMOTIONSECTION Ideal Scene: A voluminous steadily increasing flow through hand distribution and mail of effective intro lecture, testing, congress and public event promotion for a sufficient period of time and in sufficient quantity to ensure excellent attendance. Stat: No. of public promotional particles distributed or mailed from the Promotion Section. ------------- 41 DIVISION 6 PUBLIC RELATTONS DIVISION Acceptability Control Propagation I I I Dept 16 Dept 17 Dept 18 FACT FINDING PR CONTROL PUBLIC COMMUNICATION & RESEARCH FACT LIBRARY SECTION PR PGM PRE TEST SECTION ADVERTISING SECTION Org History Unit Pilot Personnel (Newspaper, Mag, TV Morgue Files Unit Assignment Unit and Radio) Current Events & Pilot Activities Unit Advert Design Unit Trends Files Pilot Debrief Unit Writing Sub Unit Sub Unit Data Liaison to Dept Artist Sub Unit Survey, Evaluation & 16 Unit Layout Sub Unit Research Results Files Ad Placement Unit Unit PUBLICITY SECTION Publicity Section - Org PR Policies Library Mass Media Contact Liaison Unit Unit Relations Unit Ad Response Analysis PR Programme Records Contact Card File Unit Unit Sub Unit Mass Media Info Service INFO PACK SECTION SURVEYS SECTION Unit Info Pack Compflation Fact Finding Surveys Press Releases Unit Unit Unit Press Conferences Div 2 Printing Liaison Popularity Surveys Sub Unit Unit Sub Unit Magazine Features Mailing List Purchasing Opinion Surveys Sub Unit Unit Sub Unit TV Publicity Unit Info Pack Stuffing Unit Promotion Response Radio News Releases Unit Analysis Unit PROMOTION SECTION Customer Complaints Unit STAFF RELATIONS SECTION Promotion Design Unit Publics Classification Staff News Unit Writing Sub Unit Unit New Staff Org Guide Artist Sub Unit Handouts Sub Unit Layout Sub Unit SUCCESS SECTION Staff Info Handouts Div 2 Printing Liaison Success Interview Unit Sub Unit Unit Success Story Files Unit Staff News Bulletins Promotion Mail and Success Categorization Sub Unit Distribution Unit Sub Unit Staff Social Events Unit Intro Lecture/Testing Validation Unit Staff Suggestions/Ideas Handouts Sub Unit Promotion & PR Liaison Unit Posters Sub Unit Unit Staff Validations Unit Congress & Special Liaison to Qual Unit Event Flyers & COMMUNITY CONTROL SECTION Handouts Sub Unit NEW POLICIES AND PR Community Info Service Unit Ticket Distribution PROGRAMMES SECTION Publicity Sect Liaison Sub Unit Sub Unit Compilations & Research Community Social Events Unit Staff/FSM Distribution Unit House Tours Sub Unit Volunteers Unit Programme Result Eval Gung Ho Groups Unit Unit OT Civilizations Unit PR Ideas Unit Contact Card File Sub Unit New Policy Origination Community Org Participation Sub Unit Unit ARC Bk Reg Liaison Unit Programme Planning Unit Programme Issuance Unit SPECIAL PR PROGRAMME EXECUTION SECTION PR BRIEFING SECTION S Pgm Handout Writing & Promo Unit Management Advisory Unit S Pgm Personnel Assignment Unit PR Personnel Briefing S Pgm Personnel Drilling Sub Unit Unit S Pgm Activities Unit Staff Briefing Unit VIP Contacts Sub Unit Lecturer Briefing Unit Special PR Events Staging Sub Unit Tour & Event Briefing PR Gimmick Stunt Staging Sub Unit Unit ARC Bk Reg Liaison Sub Unit S Pgrn Debrief Unit Data Liaison to Dept 16 Unit 42 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 AUGUST 1970 Issue 11 (Cancels HCO P/L 21 Dec 69 "Revised New Public Divisions Org Board") Remimeo All Div 7 Hats Staff Status 11 HCO Dept 3 Starrate DIVISION SEVEN THE PUBLIC SERVICES DIVISION Attached are the new Org Board for DIVISION SEVEN, Div 7 Ideal Scenes and Statistics. This forwards a new breakthrough in Public Divisions organization making the three divisions each with its own specialized product. Division 6 - PR Area Control and Public Promotion Division 7 - Public Services Division 8 - Public Sales This new Public Divisions re-organization must be studied to bring about maximum effectivenes and co-ordination, CS-7 for L. RON HUBBARD Founder LRH:TD:rr.aap Copyright (D 1970 by L. Ron Hubbard ALL RIGHTS RESERVED [Revised by HCO P/L 2 October 1970, Clarification of Divisions 7 and 8 Statistics, page 54.1 43 PUBLIC SERVICES DIVISION - DIVISION 7 Ideal Scene: Lots of well attended public events which generate high interest and result in numerous enrolments, and excellent basic services which effectively and rapidly demonstrate Dianctics and Scientology and the results which can be achieved therefrom and produce large quantities of new people in increasing numbers who are well introduced to Scientology and want higher training and processing. Stats: Dual (a) Number of people routed from or at a public event to a Registrar. (Includes Public Reg, Body Reg and ARC Brk Reg.) (b) Number of basic courses and basic processing completions. DEPARTMENT 19 - PUBLIC EVENTS Awareness Level - Decision Ideal Scene: Lots of well run public events which are attended by volumes of people in increasing numbers, and which create and generate high interest resulting in numerous enrollments for training and processing. Stat: Total number of public events and Sunday Service attendees routed to a R egis trar. EVENTS PLANNING AND PREPARA TION SECTION Ideal Scene: Lots of excellent public events fully scheduled with the years's schedule published to staff 12 months in advance, comprehensively planned and programmed and preparations well underway 6 months in advance and all preparations completed and staff billed, trained and drilled in advance so that the event may be excellently, professionally and effectively executed with precision and no flaps. Stat: Number of points for events properly planned and prepared for: Congresses: 30 Dn Conferences: 25 Goodwill Tours: 20 Lectures to Groups: 5 Film and Tape Plays: 5 Open House: 5 Other events: 5 EVENTS EXECUTION SECTION Ideal Scene: Lots of public events excellently,. professionally and effectively executed so that tremendous interest and enthusiasm is generated, more and more people attend one event to the next, and which brings about high and increasing numbers of enrollments for training and processing. Stat: Number of public event attendees. CHAPLAIN'S SECTION Ideal Scene: Excellent Chaplain's services being delivered and easy to get with org morale high, all civil disputes rapidly and equably settled and an excellent weekly Sunday Service which generates high interest, manifested by increasing size of its congregation, and increasing enrollments in org services of training and processing. Stat: Number of Sunday Service attendees. ROUTING TO REGISTRAR SECTION Ideal Scene: Body Routers discovering realities about and establishing realities with public event and Sunday Services attendees and establishing excellent two way comm with lots of attendees who are then WITHOUT ANY DROP IN ARC routed to a Registrar so they may be enrolled in their next service of a Basic Course or training or processing. Stat: Number of public events or Sunday Service attendees routed to a Registrar (Public, Dissem or ARC Break Reg). 44 DEPARTMENT 20 - PUBLIC CONTACT Awareness Level - Rehabilitation Ideal Scene: Excellent and professionally presented introductory lectures and public testing and evaluations from which a high volume of new people sign up for service with the number increasing weekly. Stat: Number of new people routed to the Public Registrar. INTR OD UCTOR Y LECTURES SECTION Ideal Scene: Excellent, precise and professionally presented Introductory Lectures (may include the showing of a basic Scientology and Dianetic introductory film) which communicate some of the most basic realities of Scientology and Dianetics and generate high interest in Scientology and Dianetics and which through word of mouth promotion bring about increasing numbers of attendees. Stat: Number of new persons attending Introductory Lectures. TESTING SECTION Ideal Scene: Highly professional and super-efficient administration and evaluation of Tests which is done so smoothly and well that a very high proportion enrol for a service and increasing numbers of persons come in for testing. Stat: Number of new persons tested and evaluated. ROUTING TO PUBLIC REGISTRAR SECTION Ideal Scene: All persons completing the Introductory Lecture or their Test Evaluation smoothly and with good control but high ARC routed to the Public Registrar for enrollment in a service, Prospect Cards and test files being fully utilized to gain reality on the person, and being delivered with or before the person to the Public Registrar. Stat: Number of new persons routed to the Public Registrar. DEPARTMENT 21 - PUBLIC COURSES Awareness Level - Participation Ideal Scene: Volumes of people in increasing numbers well serviced with basic courses and processing which effectively and rapidly demonstrate Dianetics and Scientology and the results which can be achieved therefrom so that they are well introduced to Dianetics and Scientology and want and are enrolling for training or processing within two weeks of their arrival in Division 7. Stat: Number of basic courses and basic processing completions. BASIC COURSES AND PROCESSING ADMINISTRA TION SECTION Ideal Scene: All admin functions of the Public Courses Dept fully taken care of and admin on every person currently in this Dept complete, accurate and up to date at all times so that maximum assistance may be rendered to supervisors and auditors, and all admin liaison actions with other parts of the org on each student promptly executed. Stat: Number of basic services enrollees on whom accurate and up to date admin is done, including admin liaison actions with other parts of the Org. BASIC COURSES SECTION Ideal Scene: Standard basic courses competently and effectively given with schedules strictly adhered to, Supervisor's Tech fully applied, and Tech in so that students rapidly obtain a high reality on some basics of Dianetics and Scientology and on the value of real Academy training as well as personal improvement so that they complete the course eager to enrol in higher services, preferably Academy training. Stats: Dual (a) Number of basic courses completions. (b) Number of people off a basic course who enrol in a major Org service. 45 BASIC PR 0 CESSING SECTION Ideal Scene: Lots of intro auditing sessions, group processing and/or co-auditing competently and effectively delivered with totally standard Tech so that a personal case gain is rapidly obtained with the person knowing that the source of this is Dianetics and Scientology and so that he wants more Dianetics and Scientology and is eager to enrol for training and/or processing. Stats: Dual (a) Number of basic processing completions. (b) Number of basic processing completions who enrol for a major Org service. DIVISION 7 PUBLIC SERVICES DIVISION Decision Rehabilitation Participation Dep tl9 Dep It2O 21 PUBLIC EVENTS PUBLIC CONTACT PUBLIC COURSES EVENTS PLANNING AND INTRODUCTORY LECTURES BASIC COURSES AND PREPARATION SECTION SECTION PROCESSING ADMIN SECTION Scheduling Unit Lecturer Unit Roll Call Unit Personnel Unit Introductory Film Unit Progress Board Unit Programme Unit (PE Course Lecturer Unit) Materials Issuance Space Allocation Unit Unit Booths & Displays TESTING SECTION Sub Unit BASIC COURSES SECTION Audio Visual Unit Routine Testing Unit Stage & Lighting Tests After Lectures Unit HAS Course Unit Sub Unit Test Marking Unit HQS Course Unit Test Evaluation Unit Extension Course Unit EVENTS EXECUTION SECTION ROUTING TO PUBLIC BASIC PROCESSING Congress Unit REGISTRAR SECTION SECTION Dianetic Conferences Attendee Cards Unit Introductory Auditing Sub Unit Dist & Collection Session Unit Open House Unit Sub Unit Group Processing Unit Film & Tape Plays Unit Sorting Sub Unit Co-Audit Unit Goodwill Tours Unit Body Routers Unit Lectures to Groups ARC Break Liaison Sub Unit Auditors Assn Events Unit Auditors Night Sub Unit CHAPLAIN'S SECTION Chaplain Chaplain's Court Unit Chaplain's Court Arbiter Chaplain's Court Files Church Services Unit Church Ceremonies Sub Unit Weekly Sunday Services Sub Unit Morale Unit Marriage Counselling Sub Unit Org Morale Sub Unit ROUTING TO REGISTRAR SECTION Attendee Cards Unit Dist & Collection Sub Unit Sorting Sub Unit Body Routers Unit ARC Break Liaison 46