B. During Congress: I -Holds final meeting of Leaders and Assistants during the hours of registration for Congress at the hall, to distribute arm bands, mimeoed, or printed, auditing commands and instruction sheets. 2. Makes certain seminar personnel are on post, flags in position, and chairs neatly arranged before people start arriving for seminars. 3. Hands out audience reaction check sheets (obtained from Congress Manager) to seminar personnel. Tells them when and where to return these to him, filled in. 4. Goes to stage when time to start seminars, and: (a) Either has a demonstration team (usually current HPA students) show how co-auditing, muzzled, is done or simply tells everyone how to do it, referring them to the Leaders, Assistants, and their printed instruction sheets in case of doubt. (b) Announces which row will be auditors, and which pcs, for t is seminar session. (c) Starts all sessions at once. 5. After starting teams, finds out from Leaders which seminars are odd numbered. Either redistributes people, or puts in unoccupied staff till all seminars even. 6. During co-auditing, gives necessary instructions to Leaders to keep things going in an orderly fashion. 7. Keeps moving around floor, keeps entire set-up under observation. Spreads "pools of calm" by attitude and manner. Remains on floor throughout co-auditing so as always to be available. Runs everything from 3 feet in back of Leaders' heads, so to speak. 8. Makes sure Leaders and Assistants stay on their feet, on the job, with their attention on the teams they are monitoring. 9. Ends all sessions together, from stage. Tells everyone to return to their same seats after break. 10. When restarting sessions after break, has Leaders and Assistants shift everyone, first, so that former auditors are now in pcs' row and vice versa. 11. If 4 or 6 seminars are given altogether, start the seating afresh after each pair of seminars. SEMINAR LEADER (Congress Hat) Purpose: To run a smooth, effective seminar. Post: Remains on post in his seminar from time told to report by Seminar Captain until end of session. Conduct: The case gain on a muzzled co-audit is in direct ratio to the confidence felt by the participants in the 8-c of the Seminar Captain, Seminar Leaders and Seminar Assistants. Regularity breeds confidence. Be precise, but not mechanical in your handling of people. Be relaxed, but not sloppy. And BE ON TIME WITHOUT FAIL FOR ALL SCHEDULED EVENTS. Duties: A. Pre-Congress: 1. Familiarizes himself thoroughly with his own hat, and the Seminar Assistant's hat. 2. Attends all meetings called by Seminar Captain. If must miss a meeting, appoints one of his Assistants to deputize for him and take notes. 3. Reviews as necessary, stable data for monitoring a muzzled co-audit. Makes certain these are known and understood by Assistants. 211 B. During Congress: I . Checks that rows of chairs are straight, flag, or marker, clearly visible, and all personnel wearing armbands. 2. Detaches one Assistant to cover door, and floor at large, in the minutes just before the seminars start, to round up strays and route them to seminar. (He rejoins seminar when it starts.) 3. Makes certain tight 8-c, with high ARC, is being run by all Assistants. (a) Each person arriving is told exactly where to sit-no one selects his own seat. (b) Members of a family and intimate friends are separated so they do not act as co-audit partners. (c) Rows filled in methodically so there are no empty seats between occupied ones. (The tighter you pack 'em the fewer blow.) 4. Tells Assistants which row of teams each is particularly responsible for. 5. If necessary to contact Seminar Captain, either appoints an Assistant to act for him (informing other Assistants he has done so), or else simply sends an Assistant with the message. 6. Stays on his feet, running good, overt 8-c on Assistants whenever indicated (the better the 8-c on Seminars the more people return to later seminars). Keeps his attention on his own seminar. Is very much there, controlling it. 7. How to "flip" teams: The Seminar Leader will have told the people to return to the same seats they had, when he ends the first of a pair of seminars. Then, when they have returned to these seats after the break, the Seminar Captain will announce from the stage when you are to flip the teams. To do this, have everyone rise and exchange places with the person sitting opposite. When all re re-seated (so former pcs are in former auditors' seats, and vice versa) remove 3 people from the end of the new pcs' row. Have everyone else in the row slide up three seats to fill in the vacated places. Then put the 3 people you first took out into the now empty seats at the other end of the row. Make sure your Assistants understand this procedure, since they will have to shepherd the people through it. 8. Never Q and A with confusions that may occur. Just run in some more order. SEMINAR ASSISTANT (Congress Hat) Purpose: To assist Seminar Leader in running a smooth, effective seminar. Post: In assigned seminar, unless sent on errand by Seminar Leader or reassigned to another seminar by Seminar Captain (sometimes necessary at last minute when some seminars turn out to be much larger, or smaller than anticipated). Conduct: The case gain on a muzzled co-audit is in direct ratio to the confidence felt by the participants in the 8-c of the Seminar Captain, Seminar Leaders and Seminar Assistants. Regularity breeds confidence. Be precise, but not mechanical in your handling of people. Be relaxed, but not sloppy. And BE ON TIME WITHOUT FAIL FOR ALL SCHEDULED EVENTS. Duties: A. Pre-Congress: I . Become totally familiar with own hat. 2. Attend all meetings called by Seminar Captain. If this is impossible have another Assistant take notes for you. 3. Review, as necessary, stable data for muzzled co-audit. Get Seminar Captain, or your leader, to answer any questions you may have about procedure. 212 B. During Congress.- I . Be on post at time set by Seminar Captain. 2. Assist Seminar Leader in putting seminar into perfect order, before first people arrive. 3. Have armband on. 4. Seat the people, using good, overt control, with high ARC. Never let them pick their own seats; you place them. 5. Follow all instructions of Seminar Leader. 6. Keep your attention on the teams assigned to you. 7. Give clear "end of session" and "start" whenever you step in on a team. 8. Check around your teams to make sure auditors are following muzzled co-audit instructions precisely (correct wording of command, no yak, except command and acknowledgements, putting out hand whenever anything goes wrong). Don't hesitate to end session and put auditor on course when auditor is goofing these. 9. Give most of your attention to the teams that are doing the best; validate success. 10. Don't get hung up with psychos and goof-balls. (A muzzled co-audit isn't an HGC!) (a) If someone wants to "blow", and a couple of minutes of 2-way comm don't get him over it, let him go. (b) If someone goes into screaming fits, or conks out, get him back into session with his own muzzled auditor, on the same command that got him into it. (Don't cart him off and run CCHS. If he's in really rough shape, steer him to the Registrar on the next break, to sign up for some auditing!) 11. Never get flustered by lots of hands coming out. Just handle each team in an orderly way, and let the others wait for their turn. (Make sure they keep quiet while waiting for you.) 12. Never spend a long time with any one team-no matter what they're doing. Get your instructions across to the auditor (make him repeat them back to you if you're in any doubt as to whether he's understood you), or patch up the ARC break briskly, and get them going again. 13. No matter what happens, appear calm and in control of the situation. The steadier you are, the less randomity will occur in your vicinity. Here is the information sheet for handing out to newcomers: CONGRESS CO-AUDIT During this congress you will be able to get a reality on the application of a Scientology technique from the point of view of a recipient (called a preclear) and also from the point of view of someone who applies Scientology for the benefit of someone else (called an auditor). You will actually give and receive auditing (the process of applying Scientology techniques) under the supervision of trained professional Scientologists. In the co-audit, the auditing is "muzzled". That is, the auditor gives a simple, agreed-upon command, the preclear does this command, and the auditor acknowledges the preclear that the command has been executed. If the preclear says anything irrelevant to the execution of the command, the auditor acknowledges it just by nodding his head. If something comes up which can't be handled by a nod of the head, the auditor puts his hand out and waits for the instructor to come and handle it. EXAMPLE: Auditor: "What part of your life could you be responsible for?" Preclear: "For calling my brother a fool last night." (An actual occurrence for which he could really be responsible.) Auditor: "Good." 213 If the preclear had said anything other than answering the command such as "It is difficult to find an answer," the auditor would just nod and wait for an answer. HINTS TO A UDITORS: 1. Don't distract the preclear by excessive fidgetting or moving around. Sit in a comfortable position, both feet flat on the floor, hands in your lap. 2. Intend to help your preclear and give him or her your full attention. 3. When you give the auditing command really mean it. The process will be in the form of a repetitive command, i.e., you will keep asking the same question each time. The idea is for the preclear to take a fresh look each time and find a new answer-so to help the preclear, ask the auditing question afresh each time and when you get an answer, acknowledge it thoroughly, ending that particular cycle. Valid acknowledgements are: "Good", "Fine", "Okay", "Alright" and "Thank you' . 4. Don't vary the auditing command. Give it exactly and correctly each time. -------------------- The auditing command is on the back of this sheet. Keep this sheet on your lap during the period when you are the auditor, so you can refer to the command easily. (Note: The chosen auditing commands should be put on the reverse side of the hand-out sheet.) LRH:js.gh.rd Issued by: Peter Hemery Copyright (c) 1960 HCO Secretary WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO BULLETIN OF 27 SEPTEMBER 1960 Central Orgs HCO Secs Assoc Secs Dir Prom Reg CONGRESS AND ACC PLANS The following advices have been received from Ron regarding future plans for Congresses and ACCS. Please publicise them in your area now. There will be a Congress in Johannesburg on Saturday and Sunday, January 2 1 st and 22nd, 196 1, followed by an ACC which will start on Monday, January 23rd, 196 1. There will be no Congress or ACC in Johannesburg before these dates. Ron will give the Congress and teach the ACC in Johannesburg. There will also be a Congress in Washington DC on Saturday and Sunday, December 3 1 st, 1960 and January I st, 196 1, and an ACC immediately following which will start on Monday, January 2nd, 196 1. Ron will perhaps give this Congress in Washington DC, and teach the first week of the ACC there, but this is not at all certain. LRH:js.nm.rd Issued by: Peter Hemery Copyright (c) 1960 HCO Secretary WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD 214 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 9 JULY 1963 CenOCon METER DEMONSTRATION BOOTH HAT For use in public services-Congresses, Open Evenings, Tape Plays, etc. (Submit- ted by HCO Dissem See US, Anton James.) PURPOSE: To demonstrate Scientology using the E-Meter and to "fish a cognition" or get an increase of understanding on the part of the person on whom you are demonstrating to the effect that Scientology can help him. DUTIES: I . To have a well set up demonstration booth with all supplies and equipment neatly to hand. A. Table with chairs opposing. B. E-Meter. C. Auditor's Report Forms. D. Listing Pad. E. Technical Forms (if any needed). F. Despatch Paper. G. Kleenex. H. Ash Trays. 1. Pens. J. Time Piece. 2. To have scheduling for running of E-Meter demonstrations in order. 3. To see that there are Body Routers who are alerted to bring people to Meter demo booth and take them from booth to Registrar. 4. To demonstrate the above purpose on people using the meter and techniques of Scientology, auditing or demonstration. 5. To keep an Auditor's Report which will be filed in the HGC Files. 6. If the person demonstrated on shows further interest (and lie should) to route this person to Registrar for interview. (Write a brief note to Registrar saying that a meter demo was run on [name] on the subject of [whatever was done, such as clean a read on PTPS, or established button oil purposes-"How has a purpose been invalidated", etc] and have a Body Router take person to Registrar.) 7. To keep the E-Meter demonstrations within a reasonably short period of time- IO to 15 mins. 8. To use a technique of demonstration which will create the most cognition and interest on the individual to whom applied. 9. To keep the "R" Factor in very thoroughly in clearing each action you undertake and each question you use. OBJECTIVE: By demonstrating Scientology using the E-Meter and fishing a cognition to bring people into Scientology and/or to further them in Scientology. To get people in to the Registrar so that she can forward them in on our lines. Issued by: Robin Hancocks Dep HCO Executive Secretary WW LRH:dr.rd for Copyright (c) 1963 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED Authorized by: L. RON HUBBARD 2i5 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 SEPTEMBER 1964 General Non-Remimeo CONGRESSES In future, Congresses will be planned in general from Saint Hill. We will send a package of tapes suitably edited and sometimes specially recorded. These will comprise 6 Technical Lectures by Ron of about 45 minutes each. In addition there will be a collection of Colour Slides which Ron has personally taken. They will be accompanied by a recorded commentary and will last for about one hour. Each collection will be a complete story. Subjects being prepared are-"A Student Arrives at Saint Hill"; 64A Student on the SHSBC"; "Round and About East Grinstead", and a number of collections on Technical material. These collections are masterpieces. Put together the skill of a professional photographer and the ingenuity of Ron and then add his ability as a raconteur and you'll get some idea of what I mean. We now have such an amazing amount of Technical material to present that it is necessary and indeed vital that Congresses are held frequently and regularly. Each Area Sec should arrange four Congresses a year as follows:- 1. December or January. 2. March or April. 3. July or August. 4. October or November. The next Congress therefore will be October or November. The material is nearly ready and will be despatched to you in good time. Exact dates are left to the Area See, but decide now and got the Congress well advertised and publicised immediately. Also, let us know so that you get the material. Here then is your programme. Oct/Nov 1964 'Learning How to Learn Congress'. Includes 6 lectures of about 45 minutes each on the subject of Study. Also a Coloured Slide programme "A Student Arrives at Saint Hill". Dec/Jan 1965 'Emancipation Congress'. Another six lectures following on the 'Learning How to Learn Congress'. Also another slide show. Mar/Apr 1965 'Congress of Human Advancement'. 6 lectures on the subject of the Clay Table. And another series of Coloured Slides. July/Aug 1965 'Healing Congress'. This will include further lectures on the subject of the Clay Table and a collection of Coloured Slides illustrating Clay Table Training and Auditing. At each Congress you should advertise the next one. Seminars should be arranged at each Congress to put into practice the material covered in the lectures. You will need to hire or purchase a Slide Projector capable of showing 2" x 2" slides. Make sure it has plenty of illumination and will give a good picture at least 8 ft. x 8 ft. Make these lectures popular by charging about i I sterling or 5 dollars. One third of the proceeds (with a minimum of f,30) to go to S.L.R. Ltd. to cover the cost of tapes and slides. Keep us posted on what you are doing Congress-wise. LRH:jw.rd Issued by: Reg Sharpe Copyright (D 1964 Dissemination Secretary WW by L. Ron Hubbard ALL RIGHTS RESERVED Authorized by: L. RON HUBBARD 216 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 8 SEPTEMBER 1964 General Non-Remirneo RUSH IMPORTANT CORRECTION Do not remimeo HCO Policy Letter of September 4, 1964. The original subject materials of study are being sold to Franchise Auditors and therefore new Congress tapes on study will have to be prepared for the scheduled events. So make it plain in Congress notices that different lectures will be used on the subject. Also you may find four Congresses a year too many as we usually have only two. If so Congress managers and Association Secretaries should advise Saint Hill at once of their preferred Congress scheduling. LRH:jw.rd L. RON HUBBARD Copyright (D 1964 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 SEPTEMBER 1964 (Reissued on 21 July 1967) Remimeo Franchise All Students Tech Divs Dist Divs UNDERSTANDING AND TAPE LECTURES When tapes are played to students (either in groups or individually) the students should be told to make notes of any word or phrase they do not understand so that they can refer to the Scientology dictionary, a general dictionary, or their technical materials for explanation. The Supervisor should give a brief explanation if the word or phrase is at a higher level of training than the student is learning or refer student to the detailed definition to be found in publications if it is at the same or lower level. LRH:jw.jp.cden L. RON HUBBARD Copyright (c) 1964, 1967 Founder by L. Ron Hubbard ALL RIGHTS RESERVED [Note: In the 21 July 1967 reissue, "Instructor" has been changed to "Supervisor". The original issue referred the student to the instructor for in explanation instead of to the materials.] 217 NOT HCO POLICY LETTER CORRECT COLOUR FLASH BLUE ON WHITE HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO EXECUTIVE LETTER OF 12 OCTOBER 1964 General Non Remimeo To: HCO See Assn See Org See Congress Mgr From: Ron Subject: CONGRESS ORGANIZATION AND INCREASING INTEREST AND ATTENDANCE The London Congress just concluded was well done by staff according to older standards and was successful compared to recent London Congresses. Its success has caused me to realize we need a Tape or Film Congress format different from live ones I give. The Org See in London, Ray Thacker, just telexed that it was the most financially successful in recent years. Lots of pcs were booked and case assessments done on all out of towners. Understand, this Congress was better than any London Congresses (all done by tape, etc) in recent years. My effort here then is to analyse a tape or film Congress as such and move toward a new successful design for them as themselves. The London Congress gives us an opportunity to improve tape Congresses as that much success could presage even more. Attendance was 200, which is still low for London. The price was f, 1, which was unusual. Last year at IO shillings (one half this one?s price) 400 attended. This tape Congress was either too high for a low priced Congress or too low for a high priced Congress. Ten years ago in London more than 200 attended tape Congresses for f,12-10-0 per seat! They still would. More than 200 have attended in London at f,5! So there is a wrong middle price. Possibly price should be very high or very low. It evidently must not be a compromise. If it was more financially successful at -f, 1, then it. would possibly get more people at even higher prices. Attendance was affected by insufficient advance notice-a common fault. 6 months from writing the copy for the magazine is the best advance period for notice. 3 months is risky. 6 weeks is catastrophe. Attendance was also affected by the state of London HASI CF and Address wherein a large number of people who would otherwise be active have been lost sight of or retired from the lists. This is not the fault of CF and Address personnel but efforts to cut printing bills and such poor reasons. Even some UK HPAs don't get the national magazine or the Auditor due to losses of rosters, etc. Some old pcs are also lost in the files. This is not just true of London but is a general condition in orgs. CF and Address need to be fattened up and the people searched out in order to increase Congress attendance. The audience reaction to local live speakers to the whole Congress was rather poor. Ray Thacker only, as local head of the organization, was accepted without reserve. The public doesn't always care for local live lectures given by staff members to the whole Congress and there have been instances of heavy protest as they are really not trained lecturers and don't project. There are, of course, exceptions. The place staff members should talk is in the seminars where the audience is smaller and more easily handled, being separated by levels as will be covered later in this letter. Speakers who are not well trained do not do well to large masses of people, there is a ceiling on how many they can comfortably reach. Talking to 50 people in a small seminar room would find the average speaker very comfortable and interesting. Talking to 200 in a large hall would find the same speaker too tense to reach effectively. The programming was poor because it was a completely mixed bag. This tended to confuse some of the audience. Dangerous Environment, Problems and Solutions, International City and films on GPMs made for no direct single message and tended to 218 make the audience go in no definite direction. A comprehensive all on one subject programme is a must for a successful Congress. This points up the vital need of planned in advance programmes, packaged at Saint Hill. This programme London had was not its fault. It was too quick for us to provide for it here at Saint Hill. On the first day there was no audience participation arranged so nobody really arrived. On the morning of the second day TR 0 was conducted on the whole audience by Ian Morrison and this put the spark to the Congress that had been missing. It seems vital therefore in the I st hour of a Congress to do something to get people there. Remember old "Hello-Ok" with an audience? The Org See should give a welcome address and handle the hereness. Seminars used to be divided into new people-old timers-pro auditors with a staff member in charge of each group. Lots of such seminars, answering questions, seem indicated and is the true staff role at a Congress. Although staff did well in organizing things before and after the Congress itself, during the Congress they tended to let it run on automatic. Some of the audience felt rather abandoned during the Congress itself. A thing was noticed about this Congress that seems to have been true of Congresses all along. The staff likes a Congress because they meet the people they have been in comm with so long. The paying audience comes to hear tapes, etc. the staff has heard these already and so during the playing of tapes talks, walks about, distracts people. An org staff then, has a different reason for liking Congresses than the paying attendance of the Congress. Staff members should absent themselves entirely from the hall or give their attention to the programme, one or the other, during the actual playing of a tape or showing a film. If the staff is going to hold seminars on a tape immediately it's played, they should have heard it in advance (or seen the film) and should really take a break during the playing or showing and not be in the hall, leaving them fresh for the seminars and sales staff for selling. Despite a lot of electronic gadgets the tape sound quality was woolly and didn't actually reach through the hall. Crisp, clear sound on tape plays is a must and this Congress didn't have it. Really good sound quality is so far above what engineers accept as passing that Congress managers get talked into using very muzzy equipment. The quality is there on our tapes. It takes HiFi music quality capable of a curve from 30 cycles to 12000 cycles minimum to get it off the tape and to an audience so they can follow it easily. The slide show of colour slides of a student coming to Saint Hill went over very well. The UK audience was mainly intrigued by shots of East Grinstead as an English audience doesn't have to cross any oceans to get to England. Films of the GPM demonstrations went over as the best item of the programme. This was reported as so good that it almost guarantees success for any plan to film complete Congresses. However, in the handling of these particular films, either Washington or Los Angeles, the last users of these films, rewound them across a rough guide and tore long lines in them throughout so they can't be used again. So if films are to become general in use they will have to be handled a lot more carefully as they're expensive and easily damaged. However on early reports, films were the high point and got the most applause at the London Congress. Therefore we plan to do more film Congresses. ADVICES Congresses immediately coming up in other countries should take note of the above. And should shift to the Study Tapes for their next Congress regardless of what they called the Congress in their advertising. Only the local head of organization should give a live lecture to the whole Congress and that brief. The head of the org should start the Congress, remedy hereness, and then should end the Congress with another talk. The Congress attendees should be severely separated into seminars-new people- old timers-pros, and a staff member of appropriate class should, with an assistant, take charge of each group and talk to that group in seminar and answer questions at the 219 level of the group. This is the true staff role. There should be a lot of seminars at a Congress. Something should be done to get the people there, like Hello-Ok-locational processing on the whole group-something like that at Congress start. The whole body of the Congress should only be gotten together for the tapes or films or slides and the rest of the time should be in seminars in charge of staff members. Any bit of film available should be used in your next Congress (a reel of the old Clearing Congress film would do). But remember to use good amplifiers even with film and be awfully careful about film damage in both showing and rewinding it afterwards. The staff should be actively engaged in mingling and answering questions and steering people to their seats and all that in all breaks. And should be absent or quiet during films or tapes. We should change our programming and sandwich tapes for the whole Congress with seminars for parts of it right after. Do a tape - seminar - break - tape - seminar - break - film - seminar - break - tape - seminar - break - slides - seminar - break - sort of programme rather than mornings for seminar, afternoons for tapes, evenings for seminars. That gives the staff a breather. Also have breaks after seminars and no breaks after tapes or films. Only cover one subject in one congress. Don't charge a middle range price for any Congress. Let the staff ONLY hear and study the films or tapes days before the Congress so they know the material and can answer up smartly on it in seminars. Key the selling staff up to hard sell during a Congress as only in that way are books and meters sold and students and pcs signed up. Don't give the selling staff seminars if you can avoid it as it might prove too exhausting for them. If people go out of the hall to their seminar at once after a tape or film you can catch their missed definitions, etc. Seminar leaders should loudly grab their seminar people and with their assistants rush every one to his seminar right then, fast. If the only breaks are after seminars then the selling staff has a longer chance to sell things. So a 2 hour sprint of tape + seminar can actually be followed by a one hour break in which the registrar and book sales people can operate. Drills and group processing can also be run in seminars by staff members so this helps keep interest up. Congresses are pin-sharp organizational actions, all on time, nothing missed. They are a precision drill in which all staff participates all the time. SUMMARY We are definitely looking at better times ahead and all we have to do now is keep the show on the road. We've already accomplished "get the show on the road". If we do better presentation we will increase our numbers at a tremendous rate. I am working on this very hard. Please realize that I am happy the London Congress was as successful as it was and the staff and Ray Thacker have managed a better Congress than any similar ones in the past. I am just using this Congress as a study to improve all Congresses in general. If Ray can spark one up that much higher with old materials, then we can get down to business and blow the lid off with a newer design and new materials. L. RON HUBBARD LRH:jw.rm.rd Copyright (D 1964 by L. Ron Hubbard ALL RIGHTS RESERVED 220 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO EXECUTIVE LETTER OF 14 APRIL 1965 Gen Non Remimeo TO: ALL STAFF FROM: ACTING EXEC DIRECTOR SUBJECT: CONGRESS "BREAKS" ARE STAFF'S "SHOW" Below are some stable data on the presentation of a Congress, born out of many years of experience and application. A Congress is most successful when considered to be like a two ring circus, only both rings are not going on at the same time. There are really two "shows" at the Congress. The first, and the one that everyone is most familiar with, is Ron's. Whether in person or by taped lectures, it is Ron's show, and it is the one that everyone comes to see or hear, and it is the one that forwards Scientology by communicating Scientology. The second "show" is the Staff's, and it takes place during the "breaks". When Ron goes off the stage, or the taped lecture is over, the Staff's "show" begins. The Staff's "show" forwards the application of Scientology to the individuals at the Congress. The various "booths" in the Congress Hall are the stage(s) of the Staff. Staff Members in the Hall (not in booths) who circulate through the Congress Attendees, and get into communication with them on their needs and desires in Scientology, route the Congress Attendee to the booth that best suits these needs and/or desires, and turns the Attendee over to the Staff Member in the booth to take over from there. Then the Circulating Staff Member goes out looking for a new Attendee to route. The Circulating Staff Member must realize that he is ON POST to do this, and not just there to chit-chat. He guides chit-chat into communication about the particular Attendee that he is talking to, and thence to his needs and desires, and then says, "Hey, let me take you over here to Bill, because he's got a book that just covers that," or "Listen, I'm going to take you over to the D of P to talk about that. She'll want to hear about that!" or "Do you know Joe Jones? Let me take you over and introduce him-he's the Level III Instructor and he can fill you in on that." And he takes the Attendee over and introduces him to the Staff Member in the booth, saying, "I just told Mr. Philips here that you would talk to him about a problem he's got," or "Joe, I told Phyllis here that you would fill her in on the Night Course schedules," or "Bill, Mrs. Marcus wants some data on handling children." And the Staff Member in the booth takes it from there to channel the Attendee into the proper service, that the booth is particularized in. If, after a few minutes of talking with the Attendee, the Staff Member in the booth finds that the Attendee's actual needs or desires would be in another department, he hails a Circulating Staff Member and says, "Jim, this is Phyllis Brown. Would you be kind enough to show her where the D of P is, and introduce her?" Got the idea? Staff is ON POST, and hard at it, carrying on their "show". It is not a time to chat idly with Attendees, except as a corner to start guiding the conversation. For Staff, the "breaks" are a time of all work, team work, like a well oiled machine, but at the same time, all done in a relaxed, confident manner. But that is a "manner". The Staff Member's attention must be fully on what he is doing, and his intentions-the Circulating Staff Members to route Attendees to the Booth Staff Member, and the Booth Staff Member to channel Attendees into Service. I have seen Congresses, where this was not done, end up a big Congress with no sign-up. And I have seen Congresses where the above was done, end up with a BIG sign- up. I have seen a Congress where staff, forgetting to be ON POST, as above, (no sign-up going on) get "kicked into action" by the Congress Manager, and end up with a good sign-up after all. The Stafrs "show" is a big dove-tailed action and everyone has his bit. It is a good idea to rehearse it (drill on it), before a Congress, until everyone knows his part. LRH:mb.gbb.rd Marilynn Routsong Copyright (D 1965 Acting Executive Director by L. Ron Hubbard ALL RIGHTS RESERVED 221 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 19 APRIL 1966 Remimeo Dist Div Hats All Staff Hats CONGRESS POLICIES Since 1956 Congresses have been regarded as separate entities, having their own hats and lines. They have used regular org personnel, and frequently in posts which parallel the personnel's routine posts (e.g. D of T as Seminar Captain; Org See as Host; Dir of PrR as Registration Supervisor); but essentially these personnel simply work for another organization during the time of the Congress only. Congresses are now a Distribution Division function on the 1966 Org Board. Therefore, these policies now apply: All Org personnel are assigned to the Distribution Division as Congress staff, during the time of a Congress and for duties pertaining to the Congress only. This includes sufficient time preceding the actual event to gather and transport materials to the Congress Hall-to prepare signs, etc; and to drill or otherwise groove in staff on their Congress duties; and sufficient time after the event to return materials to their usual place in the Org. None of this may be allowed to interfere with the normal operation of the Org, Day or Foundation. Where the hours of any regular Org overlap the time of a Congress the activities of the regular Org are suspended for that time. A Receptionist only may be left to direct callers to the Congress; but this may also be done by signs displayed at the Org's entry and no personnel is required for this. Appointments of Congress personnel are done by Distribution Division See ED, passed upon as usual by Personnel Officer, AdCouncil and LRH Communicator. L. RON HUBBARD LRH:lb-r.rd Copyright (c) 1966 by L. Ron Hubbard ALL RIGHTS RESERVED 222 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 10 FEBRUARY 1967 Remimeo Tech Distribution Franchise FSMs TAPE AND FILM PRESENTATION We are now producing films at Saint Hill, and have been producing tapes for years. Well presented, tapes and films are great dissemination, but poorly presented give the audience misunderstoods and a bad impression. Here are a few points on presentation. Use the best equipment you can get, especially in the case of loudspeakers. Even an average tape recorder sounds good when played through a good loudspeaker-but the best recorder in the world won't sound much good when played through a poor loudspeaker. If you are using a large room, you may need to use more than one loudspeaker, perhaps with another amplifier to drive them. Tapes Keep your equipment in good order. Clean and demagnetize the recorder regularly. The heads and all parts of the tape path should be cleaned with a 'Cotton Bud' or 'Q-Tip' soaked in iso-propyl alcohol (or other solvent which won't damage heads, etc.). If the heads are not clean, the sound will be muffled. If the heads are magnetized, they will put a permanent hiss onto the tape: demagnetize them regularly with a head demagnetizer. Set up the equipment before the audience arrives. Adjust your level and tone controls so that the tape sounds good. It is best to have the loudspeaker above the level of the audience's heads. Now rewind the tape to a point just before the applause begins. When the audience is ready, start up and you're away. Films Again keep your equipment in good order. Clean all parts of the film path, especially the gate. If the film path is dirty, it will scratch the film; if the gate is dirty, you will get lumps of dirt round the edges of the picture; so clean them with a small bristle brush. Don't use metallic objects to scrape away film which has accumulated as they can scratch the projector; a match stick is better. Set up your equipment before the audience arrives. Erect the screen so that it is slightly above eye-level from the audience seats. Make your seating arrangements such that everyone can see the screen without straining. Place the projector so that the light exactly fills the screen. Having cleaned the projector, thread up the film and run the first few minutes of it. Check that the picture is on the screen, right way up, right way round, in focus and "in rack" (= no frame lines visible at the top or bottom of the screen). Check that the sound is of the correct level and tone. Try out the various seats to see how the film looks from there; some screens only reflect over a certain angle, so be sure that all seats have a good view. Now run the film back to the beginning. On films which have an Academy Leader (a series of numbers going from 12 to 3 at 16-frame intervals which precede the film), it is the intention that the projector be threaded with 'Start' in the gate. This then gives 8 seconds run-up for the projector to get up to speed before the actual film begins. Don't project the numbers on the screen-they are your guide to when to switch on the projector lamp, not the audience warm-up film. So the procedure is:- 223 I . Thread up with 'Start' in the gate; 2. When you're ready to go, start the projector, but do not turn on the lamp yet; 3. When the last number on the Academy Leader (3) has gone through the gate, switch on the lamp and turn up the sound. In this way you have an exact point to start the film at, you can be sure that the projector is up to speed by the time the film starts, and you avoid the embarrassment of numbers flashing onto the screen. Stay by the projector for the duration of the film. If anything goes wrong, put it right with the minimum of commotion. If the projector 'loses the loop' you can usually correct this with a flick of the finger to pull the loop through while the film is running. If the film breaks, roll the broken end up on the reel and carry on with the show, rather than waiting to join the film together again. When the film ends, turn off the projector-lamp before the length of black film finishes. Do your rewinding when the audience has gone home. If you are going to show another reel, get it threaded up swiftly and get on with the show. People are used to seeing professional film projection in cinemas, on TV, etc; don't make them suffer home-movie-style presentation when they come to see Scientology films. Have someone to help with the lights who knows when you will want to start and end. Promote the film and yourself. Storing Films and Tapes Films are very sensitive to dust; if you handle them in a dusty environment, they will soon look terrible. Tapes, and films with magnetic sound tracks 'are erased by magnetic fields, which exist around transformers, mains cables, loudspeakers, motors, etc. Store tape and film in a cool dry place out of sunlight and away from magnetic fields. Microphones and Public Address If you are using microphones for public address, set them up before your audience arrives and set the levels so that you are not getting-'feed-back' (which shows up as a howling sound from the loudspeakers). Never blow on a microphone to see if it's working; tap it gently with your finger if you want to know if it's on. Summary In short, you should have your equipment ready before your audience arrives, and try to make your presentation as slick and professional as possible. In this way your audience should enjoy your tapes and films. Hope you do too. Peter Phillips Audio Visio Section Officer Reg Sharpe LRH Pers Aide Mary Sue Hubbard The Guardian WW for L. RON HUBBARD Founder LRH:jp.cden Copyright (D 1967 by L. Ron Hubbard ALL RIGHTS RESERVED 224 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I APRIL 1968 Remimeo TAPE PLAYBACK FIDELITY Tape replay machines are a link in the relaying of original lecture materials to students of Scientology. The weakest link (operationally) in a tape replay machine is the playback head. The most common cause of failure to reproduce, with clarity, the information contained on the tape, is dust particles forming into a lump on the face of the replay head. This can happen to an immaculately clean replay head within minutes of a tape play being started, completely ruining the fidelity of reproduction. The remedy is a version of the 'dust bug' device used by hi-fi record players to remove dust from the record grooves as the record plays. In this case it is simply a piece of soft felt cloth (non-abrasive) placed in the path of the tape, (bearing on the dull, coated side of the tape) and situated before the replay head. On a replay-only machine the ideal place is on the face of the (unused) erase head. On a full recorder another place can be found, such as on or near the left hand guide capstan. With this simple attachment fitted (it takes a few seconds to make and install), a tape can be played with complete confidence that the head is not going to clog up part way through. Fluff and particles found on the pad at the end of the tape play indicate that the tape has been cleaned of, possibly harmful, material. The pad itself can then be cleaned occasionally by a flick of a screwdriver or finger. LRH:jc.rd Written by Roy McMurray Copyright (c) 1968 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 DECEMBER 1969 Issue 11 Remimeo Public Div PRO Course MICROPHONE HANDLING NEVER, NEVER, NEVER blow into a microphone. Any microphone. To do so can ruin the delicate mechanism inside to the extent that one blow into an expensive mike can cost up to a hundred dollars in repair. To test if a mike is on, you can tap it gently on the side with a finger, or speak "testing" into it but, under no circumstances, should a microphone ever be blown on orinto. Geoff Barnes Flag Audio Chief for Lt. Cmdr. Diana Hubbard LRH:DH:GB:nt.ei.rd CS-6 Copyright (Z 1969 for by L. Ron Hubbard L. RON HUBBARD ALL RIGHTS RESERVED Founder 225 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo HCO POLICY LETTER OF 6 MAY 1971 HCO Area Secs Congress Managers Ds of T PE Directors Audio Hats AUDIENCE ALERTNESS AND TAPE PLAYERS (Taken from HCO Executive Letter of September 10, 1964) Org failure and bad tape playing quality go hand in hand, much more tightly locked than you'd think. Years ago I made some careful experiments with students. The tape recorder industry knows nothing of this type of data and most electronic engineers are trained wrong on this data so their advice about equipment is bad. So I carefully tested tape playing quality versus audience comprehension. I found that on very bad quality equipment 65% or so of the students went to sleep. On Home Recorder equipment (the junk they palm off on you in shops as "Semi-Professional") 30% of the students konked out. And the remainder couldn't give any good account of the data. On "Hi-Fidelity" and good speaker equipment, nobody dozed off, but some went drowsy and exam grades were down. On 2 15 inch Speakers with "woofers" (for low notes) and "tweeters" for high notes, the tape played on a professional player, the students remained alert, interested ai,d got high grades. You can't buy really good equipment like that. It has to be made, The cabinet is huge-about 4 feet by six feet high. But it is available, sometimes second hand. When you play a Hi Fi record on such a speaker system you can actually hear the pistons of the trumpets working, the movement of fingers on the strings, changing notes. of the violin and guitar. And that's the equipment it takes to give a Congress with tapes. If you don't have it you'll lose your audience. Hotel speaker systems are usually about as good as telephones. None of them are satisfactory. A small Ampex recorder and a 25 watt (not 10 watt, please) amplifier and 2 15 inch speakers, two woofers and two tweeters and somebody on the controls who isn't craving to commit overts and you'll have a successful time playing tapes to students, to Congress, to PEs. Anything less-you'll lose your audience. The worse your equipment, the less comprehension. It's doubtful, if you haven't got good speaker equipment, that you've ever heard, really, one of these taped lectures. And you've not ever seen a really successful tape Congress. L. RON HUBBARD LRH:nt.rd Founder Copyright (Z 1971 by L. Ron Hubbard ALL RIGHTS RESERVED 226 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 JULY 1971 Remimeo Starrate Exec Dir All Public Division Staff All Dissem Staff URGENT Body Reg Hat Letter Reg Hat Dir PR Hat Dir Clearing Hat Addresso Hat All Orgs All Staff REGISTRATION CHANGE NEW NAMES TO C/F CHANGE This Policy Letter CANCELS: HCO P/L 30 July 70 Registration Breakthrough, HCO P/L I Dec 70 Clarification Registration Breakthrough, HCO P/L 19 Aug 70 Division 6 Division 8 GDS, HCO P/L 2 Oct 70 Clarification of Division 7 and 8 Statistics. This Policy Letter MODIFIES: HCO P/L 22 Oct 70 OT Service and OT Committee, HCO P/L 21 Oct 70 Saint Hill Foundations, HCO P/L 15 Oct 70 Correction to Staff and Franchise Day at a Saint Hill, HCO P/L 15 Oct 70 Staff and Franchise Day at a Saint Hill, HCO P/L 18 Oct 70 Public Divisions Org Board, HCO P/L 7 Feb 71 FEBC Org Board Division Six. HCO P/L 18 June 65, Areas of Operation, goes into full effect. The Definition of a New Name to C/F reverts back to: ANYONE WHO HAS BOUGHT SOMETHING FROM THE ORG. This does not authorize the illegal practice of counting as a new name to C/F, someone who had bought an "FSM Magazine" or other small item. The least item bought is a BOOK. Anyone who has not bought something from the Org is Div 6 territory. Anyone who has bought something from the Org is Div 2 territory. All earlier policies on the subject apply. A book sold by an Org FSM can be a new name to C/F for the Org. The FSM has to send in name and address of buyer with evidence of sale to the Dir Clearing who then routes to C/F via Addresso. A person who makes an advance payment on a service for the first time and who is not already in C/F is also counted as a new name. HIGHER ORGS SAINT HILL ORGS-HCO P/L 23 Sept 64 Dissem and Programmes fully applies. QUOTE: Another exception to the above is the Saint Hill CF which contains only active auditors and Scientologists who buy books from Saint Hill or may come to Saint Hill. The test is not if they have bought anything from Saint Hill but that they have obviously bought from organizations and may buy books from or come to be trained at Saint Hill. Franchise auditors are of course also in CF at Saint Hill. UNQUOTE. This means that if someone buys something from a lower Org, that person is also a new name to C/F for the SH Org. The administration and flow lines necessary to send these names from the lower Org to the SH Org must be regular, simple and direct. There are only three flow lines from lower Org to SH Org involved:- 227 A. Reg interview slip copies sent weekly by the Body Reg to SH. B. Certificate copies sent weekly by the C & A Officer to SH. C. Address stickers of Book Buyers sent weekly by Address IIC to SH. Particles A, B and C go via SH Addresso into SH C/F. Each of these terminals-Body Reg, C&A Officer and Address I/C have a basket for SH in their work area and these baskets are simply emptied out and sent to SH Address Officer at the end of each week. A. Reg interview slip.- The Body Reg usually makes two copies of a Reg interview slip in an interview. The original goes to the local Org C/F folder. The carbon goes into a folder which is kept by the Body Reg. She uses these to keep record of her stat. Once she has made her stat report, the. folder is emptied into the basket for SH. The basket for SH is then emptied and sent to SH. B. Certificate copies: The C & A Officer usually makes three copies of a certificate. The original goes to the Body Reg for presenting to the graduate or release. One carbon goes to local Org C/F via Addresso. The second carbon goes into the SH basket to be sent to the SH at the end of the week. C. Address stickers of Book Buyers: An invoice copy of a book purchase goes to local Org C/F via Addresso. Addresso checks if the name is already in the C/F Address Section. If not, a new plate is made up. These plates are tabulated "BB" and preferably also with the initial of the book bought, e.g. "BB DMSMH". Stickers are run off on these new plates (stickers must show the tabulation). The plates are then filed, the stickers go into the basket for SH and the invoice copies are routed on to local Org C/F. The SH basket is emptied out and sent at the end of the week. These lines are very simple. If they bug it will be because of additives or backlogging admin. When admin has been backlogged badly at least send a trained and processed list to SH and clean up the backlog so the above lines CAN go in. ADVANCED ORG Another exception is an AO. The AO new name to C/F definition is: ANYONE WHO HAS BOUGHT SOMETHING FROM AN SH PAYING IN PART OR IN FULL. The administrative lines are exactly as above except it is between the SH Org and the AO Org. COMBINED AO AND SH ORG For an AOSH Org the lines and new name to C/F definition are exactly the same as for an SH Org, as described above. PUBLIC REG SYSTEM The Public Reg system in Orgs is cancelled. Names that do not qualify for C/F are simply sent to Div 6 and Info Packs are sent. All sign ups and enrollments are done by the Body Reg in Dept 6 Div 2. Now that the Body Reg will be handling the Public attracted into the Org by Div 6, proper gradients for each individual must be programmed and pushed. The Registrar cares for and handles each individual. She leads them on up through each level of the Gradation Chart and sees they are given the training and processing desired. PUBLIC HATTING Every Scientologist or public person should be Hatted as a Scientologist. Public Hatting consists of an HAS Course (or as most popularly named, TRs the Hard Way) and a Hat Pack check out with necessary theory and practical actions (fully laid out in FEBC Projects). It is sold as a package. Div 6 Hats people to be Scientologists. 228 If a person buys Hatting before a Major Service, he is Hatted and then routed on lines for a re-sign up. If a person does not buy Hatting but goes straight onto a Major Service, that person, when all his service cycles are completed, etc, should be signed up for Hatting. A check point should exist on routing forms for people leaving the Org. The Dir Clearing must always check people coming to him on a routing form, to see that they have been Hatted before leaving wherever possible. Hatting people to be Scientologists is important. Any confused or inactive Field has resulted from its absence. A Hatted Field makes it easy for Orgs to Clear their area. It is TEAMWORK that will Clear this Planet. Through Hatting our Team is that much more powerful, STATS AND STAT REPORTS The New Names to C/F stat is reported on the new definition in the P/L starting 12 August 71. The recording of stats per the new definition starts 5 August. OIC Cables must, when reporting the stat as per new definition, put "new def" before the figures and must do so for three weeks consecutively. The New Names to Prospect Card Files stat is abolished as of 12 August. Number of People Routed to Reg is a Div 6 stat and maintained. DIV 6 ROLE IN HIGHER ORGS Div 6 people in Higher Orgs are essentially "Bridge Workers". They work the Bridge to Total Freedom and get people coming up the line from lower Orgs, Franchises, etc. This is Ron's Bridge and it is an important role. Div 6 has included as its functions in higher Orgs-broad promotion and events, patrolling the flow lines of names from lower Orgs to Higher Org C/F, running a broad and wide effective FSM programme, doing Goodwill visits to lower Org Div 6s and showing them how to get people into their Orgs, assigning selection quotas to lower Org Regs and even can assign lower Org Div 6s NNs to C/F quotas. REASON It has been found that recent New Name to C/F definitions, e.g.-HAS Grad or someone who has bought a Major Service-was too steep, with new names being almost hot prospects when they reached C/F. This resulted in a fast burn up of C/F, faster than Div 6s could keep pace. Hence earlier new name definition is now restored. It is also recognized that any registration function affects the GI and therefore belongs to Dept 6 Registration. Hence all Org registration is reverted back to Dept 6. While Div 6s must be congratulated for holding this function of Public Reging valiantly through, they have bigger and better things ahead. PR has now become a precisely codified subject and lays before us a whole new opening into the field of Public control. Public Hatting has now opened the way to a Clear Planet and Field activity has never had a brighter future. This policy marks a milestone of Div 6 expansion. You have it now. It is simple, easy and effective and just like Ron says. Lt. Cmdr. Diana Hubbard Distribution Aide for L. RON HUBBARD Founder LRH:DH:nt.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED [modified by HCO P/Ls 26 November 1971 issue 11, Division 6 Public Re tireinstated, page 230, and 10 February 1972 Issue 111, Higher Org New Name to CIF Definitions, in e 1972 Year Book.] 229 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo HCO POLICY LETTER OF 26 NOVEMBER 1971 Class IV Orgs Issue 11 Dist Sec Hat Div 6 Hats Dissem Sec Hat Div 2 Dept 6 Hats All Reg Hats Execs and Staff DIVISION 6 PUBLIC REG REINSTATED (Modifies HCO P/L 3 July 71 Reg Change and HCO P/L 14 July 71 FEBC Org Board Div 6 Expanded) While there are many different types of registration activities, one can definitely classify them into two major categories: a. General Scientology registration, calling in old business. b. Registration of the raw public and new business. IT HAS BEEN PROVEN CONCLUSIVELY THAT THESE TWO MAJOR TYPES OF REGISTRATION CANNOT BE COLLAPSED INTO ONE DEPARTMENT OR POST. IT DOES NOT WORK. New business and old business are two very distinct and demanding areas of attention. When they are collapsed into one post or department two things can occur: a. Old business is neglected because of great influx of new people and one loses 80% of the Org's current income, or b. New public coming in are neglected to handle old business from C/F and one loses Org future income. A department or person trying to handle both cannot cope with such a wide split of attention and one of the two-new business or old btisiness-must inevitably suffer. The above has been founded upon practical experience. This is what is locking up Org income. This collapse of functions is j'amming up Dept 6 registration lines. Dept 6 comes up against an impasse. WHY A REG IN DIV 6? In review of the situation a careless solution would be to have two Registrars in Dept 6-one for new business and one for old. This would also be impractical. It would not work. The routing lines within a Division are easy to get in and remain strong. A routing line from one Div to another is a more difficult task. Add to this the randomity of aimless raw public unconscious of lines or functions and you get the reason why the new business Reg would be in Div 6. From observation a routing to Reg line from Div 6 to Div 2 is subject to constant breakdowns. Either the new public get lost on the way or Div 2 is too busy with C/F public or Div 6 forgets to route to Div 2. Therefore a Public Reg would have to be right in Div 6, under Div 6 control and right there on the scene of public inflow. This would be the effective solution. ORG BOARD POSITION The post of Public Reg is hereby re-established in Department 17 as the first section under the Director of Dept 17. STATISTIC The statistic of Public Reg is: NUMBER OF NEW NAMES TO C/F. 230 NEW NAMES TO C/F THE DEFINITION OF NEW NAMES TO C/F REMAINS THE SAME: ANYONE WHO HAS BOUGHT SOMETHING FROM THE ORG. THE ADMIN LINES OF HANDLING OF NEW NAMES TO C/F REMAIN THE SAME. WHERE NEW NAMES TO C/F ARE CONCERNED HCO P/L 3 JULY 71 REG CHANGE APPLIES. DEFINITIONS PUBLIC SERVICE - Any service that is given in Division 6. This can be book selling, testing, Intro Lectures, events, basic courses, HAS Course, HQS Course. Any service given in Division 6. MAJOR SERVICE - Any service that is given in Division 4 or Division 5. This can be HGC auditing, intensives, Academy, HSDC, Qual Interneships. Any service given in Division 4 or 5. NEW BUSINESS - Raw public brought into the Org and public who have taken or are taking Public Services but have not yet started a Major Service. OLD BUSINESS - Scientologists and Dianeticists who are taking Major Services or who have taken Major Services. SIGN UP - Someone who has signed up for a service paying the fee in part or in full but who has not yet started the service signed up for. ENROLLMENT - Someone who has signed up for a service paying the full fee and who has started the service signed up for. (A sign-up is just a sign up until he starts the service at which point he is an enrollment.) REGISTRATION DIV 2 AND DIV 6 Until a Public person enrolls and starts on their first Major Service he/she is the responsibility of the Div 6 Public Registrar. Once a Public person enrolls and starts on their first Major Service he/she becomes the responsibility of Div 2 Registration. Div 6 Reg-handles all new business up until the point they enroll on their first Major Service. Div 2 Reg-handles all old business-the registration of Scientologists and Dianeticists. ROLE OF THE PUBLIC REG The Public Registrar in Division 6 handles all the new business of the Org up until they enroll on their first Major Service. She guides all new business onto starting their first Major Service at which point they become Division 2's responsibility. PURPOSE: TO GUIDE ALL NEW BUSINESS OF THE ORG ONTO STARTING THEIR FIRST MAJOR SERVICE. A Public Reg can sign up and enroll people for Public Services and their first Major Service. If anyone has to be tops, hot and on the ball it's the Public Reg. With her lies the future income of the Org. One goof now means several thousands in future income lost to the Org. A Public Reg deals in volume registration. She handles large volumes of people in a short space of time and therefore must be quick and efficient in handling the public. A Public Registrar not only has to know cold all standard registration policies but all PR policies as well. She is an expert in PR Tech, handling human emotion and reaction, using the tone scale and using PR survey results to her advantage. She can handle any individual at any gradient of reality. . Two very important duties are (a) keeping informed and constantly well briefed on the technical services and results of the Org and (b) keeping very well genned in on 231 current public surveys-what is popular-what people want handled-what isn't popular, etc. She uses public surveys in order to know what the public wants, how to give R-factors that hit the right buttons at the right reality, what to push, what type of handlings are needed, etc. She is very flexible in aligning her post to public trends. Raw public come to the Public Reg through Introductory type Public Services: i.e. Book sales, testing, Intro Lectures, Public Demonstrations, events. Diagram: Book Sales Tes Intro Lectures Events and Demonstrations Public Registrar She must be right on the scene of action, at Intro Lectures, events, demon- strations, near the test evaluator, near the bookstore. No one misses out on an Interview with the Public Registrar. Div 6 must be effective in driving the public in and give EXCELLENT public introductions after which the Public Reg takes her stand and reg's. Sometimes the volume of public is too much for one Public Registrar. It is important that the Public Reg in liaison with HCO trains up several other staff members in the Org as Stand-by Public Regs who can be called in when the crowd gets large. WHAT IS SOLD What is sold and pushed for sign up is always modified by current public surveys. There is no hard and fast rule except: Give the public what they want and channel them through public services to a Major Service. Public Services introduce the Public to Dianetics and Scientology. Some people need more introduction than others. Some people may sign up for a Major Service right away in which case the Public Registrar should sign them up for the Major Service without delay. The sooner a person signs up for his first Major Service the better. The Public Registrar uses the gradient appropriate to each individual, pushing them onto their next step with friendly 8C and ARC. Here is a rough guideline as to gradients of service. It is of course flexible as to what the public wants and public trends. PUBLIC SERVICES Book Sales Intro Lectures Events Demonstrations 11 HAS major service HQS major service training auditing If MAJOR SERVICE PREFERABLY TRAINING 232 The Public Registrar ALWAYS sells something, even if it is just a book. The Public Reg however should be so good that everyone buys a service. INVOICING The Public Registrar like any Div 2 Registrar invoices and takes in the money for the services she signs up. There is a checksheet on how to do it HCO P/L I I March 71 Registrar Invoicing Hat. There is a special P/L on the subject HCO P/L I I Mar 71 Registrar Invoicing Line. A Public Registrar must do the checksheet and follow the policies therein. NATURE OF THE POST The post of Public Registrar is almost totally the handling of registration of BODIES. Administrative and paper duties are minimal. ADMINISTRATION The administration of the Public Reg post is mainly based on Reg Interview Slips. The primary purpose of a registration admin system is to provide data so people can be followed up and channeled onto services and further services. The Reg Interview Slip is as per HCO P/L 26 Oct 71 Public Reg Interview Slips. She has a pile of these in supply on her desk for use always. They are filled in at each Interview while the interview is taking place, never after the interview. The Interview slips are filled in in triplicate: One original and two carbons. The copies are routed as follows: 1. Original - to Public Reg Files 2. Carbon - to local C/F 3. Carbon - to SH C/F via SH Addresso. The Public Reg, separate to and aside from normal in and out comm baskets, also has three special baskets set up, labeled and used as follows: I . TO PUBLIC REG FILES - In this basket goes the original Interview Slips. At the end of each week the basket is emptied and handled as follows: Number of Reg Interviews are counted and given to Div 2 Dept 6 for including in the Reg Interviews stat. Then each particle is filed in Public Reg files in alphabetical order. 2. TO LOCAL CIF - In this basket goes one carbon copy of each Reg Interview slip. It is emptied daily and routed to C/F in the Org. 3. TO SH CIF VIA ADDRESSO - In this basket goes the other carbon copy of each Reg Interview Slip. At the end of each week it is emptied and sent via SH Addresso to SH C/F. USE OF FILES The Public Reg files consist of the originals of Public Reg Interview Slips. This is all they consist of and are filed in alphabetical order. They are there to provide fast reference and are not a "second C/F". The Public Reg files are constantly combed through for people that need follow up. She locates all those people who have signed up but are not taking the service or those who have not gone on to their next step and follows them up and gets them in-using the methods covered later in this Policy Letter. She also locates in the Public Reg files all those people who have enrolled onto their first Major Service and routes those Reg Interview Slips out of her files to C/F marked in bold red letters "OVER TO DIV 2 REG". The Public Reg may have a stamp for this purpose. WHY HAVE PUBLIC REG FILES A new public person has to be gotten in and handled fast. The more the delay the more difficult it becomes to get that public person in. The reverse can be said of speedy handling on the first spark of interest. 233 The Public Reg cannot wait for C/F backlogs or delays to file. Having skeleton files of the originals of Reg Interview Slips helps quick efficiency in following up the public. New business has to be handled NOW. WARNING Public Reg files should not build or stack up. The Public should be enrolled on their first Major Service with speed. An enmest set of Public Reg files indicates the Public Reg is not doing her job. CENTRAL FILES New business folders in Central Files should have canary yellow tabs on them. These folders would be the people the Public Reg is handling. As soon as Public Reg sends to C/F the Reg Interview Slip with "OVER TO DIV 2 REG" the yellow tab is removed. The Public Reg must inspect these yellow tabbed C/F files as needed to get data or whatever. Similarly any action the Public Reg takes must have a copy sent to the C/F file. The absence of yellow tabs does not excuse the Public Reg from inspecting new business C/F folders. She does so whether tabbed or not. Of course tabbing does make the job easier all round. MOTTO ON ADMIN Keep admin in PT. Don't wait to sort out a mess later. FOLLOW UP A Public Reg's job is not finished at sign up stage. She must ensure the person actually gets enrolled and starts the service. She must inspect the courses and service areas to verify people taking service-check up, etc. Follow up can simply be an info pack, a letter or local phone call. When simple follow up actions don't work, then she alerts the ARC Break Reg or Dir of Clearing to get an FSM onto it as appropriate to handle the situation. Whatever happens don't let someone lose their way to Total Freedom! It is to the Public Registrar's interest that routing forms for Public Services have the Public Reg on the routing form for RE-SIGN UP. Lack of this will endanger her job. SELECTIONS The Public Reg receives all FSM Selection slips for Public Services. She sends those selected three selectee advice mailing packs each sent at two week intervals to get selectees in. Should this be of no avail the Public Reg contacts the Dir of Clearing in order to get the FSM who selected to re-contact the selectee and bring him/her in personally into the Org for sign up. The Public Reg should inspect weekly all FSM Commission Payment routing forms kept by the Dir of Clearing in order to cross check them with Public Reg files and ensure anyone who should be under Div 2 Registration is routed out of Public Reg files to C/F. FURTHER MATERIALS FOR STUDY The following is a list of Policy Letters that a Public Reg should study to give a full picture on how the post evolved and the technology of Public Registration: 1. HCO P/L 18 June 65 Areas of Operation 2. HCO P/L 23 Sept 64 Policies: Dissemination and Programmes 234 3. HCO P/L 6 Apr 65 Letter Reg Hat 4. HCO P/L 7Dec 66 Magazines Permitted All Orgs 5. HCO P/L 17 May 69 Mailing Lists Central Files Addresso 6. HCO P/L 30 July 70 Important Registration Breakthrough 7. HCO P/L 19 Aug 70 Division 6 Division 8 GDS 8. HCO P/L 20 Aug 70 Division Eight 9. HCO P/L 2Oct 70 Clarification of Divisions 7 and 8 Statistics 10. HCO P/L 1 5Oct 70 Staff and Franchise Day at a Saint Hill 11. HCO P/L 1 5Oct 70 Correction to Staff and Franchise Day at a Saint Hill 12. HCO P/L 21 Oct 70 Clarification of Div 2 and Div 8 Registration Functions in Saint Hill Orgs 13. HCO P/L 2 1Oct 70 Saint Hill Foundations 14. HCO P/L 22 Oct 70 OT Service and OT Committee 15. HCO P/L IDec 70 Clarification Registration Breakthrough 16. HCO P/L 3July 7 1 Registration Change 17. HCO P/L 5Aug 7 1 Cancellation The above P/Ls should be in every Public Registrar's hat and are part of her hatting. --------------- This is a very busy post. Here in this Policy lies the unlock of your Org's income. Every Org should have a single hatted Public Reg. Any executive not pushing to get one or stopping the appointment of a Public Reg is simply denying staff their pay. This opens the way to soaring income and prosperity. Open the gate to viability. Get a Public Reg. Lt. Cmdr. Diana Hubbard CS-6 for L. RON HUBBARD Founder LRH:DH:nt.rd Copyright (c) 1971 by L. Ron Hubbard ALL RIGHTS RESERVED [Revised and reissued on 30 October 1972 as HCO P/L 26 November 1971R Issue II,Division 6public Reg Simplified, which was later cancelled by HCO P/L 1 December 1972 Issue IV, "Big League" Registration Series 6, ThePublic RegPost SimplifiedandStreamlined, both in the 1972 YearBook.] 235 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE 3 7 Fitzroy Street, London W. I HCO BULLETIN OF 6 APRIL 1957 [Excerptl FIELD AUDITOR Category 4: is in essence Field Auditor. Now what do we mean by Field Auditor? That means "a man who is running PE Courses and who is actively active in the field". It doesn't mean "just any auditor". "Just any auditor" falls into Category 3. Somebody we have trained. But somebody we know is busy, somebody who is doing things, we give him the label of "field auditor" and that means he's running a little office of his own; therefore we would handle him quite differently than we would handle somebody who just got trained and who went out and is flopping, you see. So we'd specially designate this. This man is sending us in PE lists and he's doing all sorts of things and it shows up in their folders by the way that they're active, so we give them this special designation. You can offer those people new books and the auditors should always be selling books and memberships and so forth, they sell everything; but these fellows get offered special book deals, bargains: Why don't you get the books out into the drug stores, why don't you scatter "Scientology: Fundamentals of Thought" around and "Problems of Work" and get some people in to YOU. Of course we know very well they'll go into him, but they'll come in to us too. So we pack him up to this degree and we make it very easy for him to procure books. We even consign books to him. Even though we don't pull the percentage down to nothing, we'll consign books to him. That is a careful designation now. Is this man worthy of the designation "field auditor"'? LRH:rs.cden.rd L. RON HUBBARD Copyright (D 1957 by L. Ron Hubbard [Excerpted from HCO Bulletin of 6 April 1957, Central Files and ALL RIGHTS RESERVED Procurement. A complete copy can be found in Volume 2, page 248.1 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Remimeo HCO POLICY LETTER OF 2 OCTOBER 1969 BPI THE RIGHTS OF THE FIELD AUDITOR (Re-issued from 15 May 1957) The field auditor has a right: I . To his own group. 2. To the loyalty of the people in his group. 3. To send any of his group to a Central Organization for training, coaching or special processing and have them returned with their group loyalty and attachment undisturbed. 4. To express his needs and desires for co-operation to a central organization, other groups or auditors without fear of retribution or reprimand. 5. To place his name and address on the title pages of publications from the central organization and circulate these in his area. 6. To publications from a central organization at a discount in proportion to the number he distributes. 7. To respect for his training and experience. 8. To respect for his certificates. 9. To have and to hold his certificates without cancellation by anyone forever. 10. To communicate Scientology and to bring about a civilization for mankind. By my hand this 21st day of April 1957 L. RON HUBBARD Proposed as an HCO Policy Letter by: Mike Davidson - Franchise Officer WW Tom Morgan - Public Exec Sec WW Bruce Glushakow - HCO Area Sec WW Jim Keely - Qual Sec WW Ad Council WW Exec Council WW Rodger Wright - LRH Comm WW LRH:ei.rd Leif Windle - Policy Review Section WW Copyright 1969 Jane Kember - The Guardian WW by L. Ron Hubbard for L. RON HUBBARD ALL RIGHTS RESERVED Founder 236 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO BULLETIN OF 23 JUNE AD IO Important MA Franchise Holders SPECIAL ZONE PLAN The Scientologist's Role in Life Ten years ago, on about this date, I was up against third dynamic confusion of such magnitude that within a few months, I was to decide to forget organization problems and concentrate on research. Because of this decision for years we were poorer in numbers but richer by far in knowledge. It evidently was not enough to be able to help the basic problems of an individual. There were eight dynamics. It was necessary to take in at least some of all eight dynamics before we could be effective. And toward the end of June in 1950, 1 first sensed that truth. And the maxim-bring order to your own house before you attempt order next door. In June, 1950, the Foundations were already beginning to shatter under the enthusiastic door pounding of the public. I had built the proverbial better mousetrap and all the world was beating a path to our door-and was breaking the door down! Yes, we could do wonders with people. Greater wonders than had been done in recent millenia. But we were ignorant beyond the first two dynamics. The moment we sought to handle the third we were done. That was ten years ago. Within months of that date all that was left of the first organizations was rubble and newspapers blowing by in the wind. I worked hard, and studied and researched, never friendless, often helped and worked ahead for ten years. The First Dynamic, self, fluctuated in results and has stabilized with unsurpassed processing technology. In proof, our people are individually in better shape than any other group. On the Second Dynamic, family and sex, we have gotten into a winning position. We know the answers to marriage, children and sex. The material isn't all published broadly enough yet even for Scientologists to know it but it's there and we're living better lives. The Third Dynamic, groups,, is the spectacular break through of today. It's happened so gradiently we've hardly realized we have won. But observe: we have a magnificent organization. In America, England, South Africa and Australia we have just about the most wonderful organizations Man has seen for their size, cost and defensibility. Here we have achieved spectacular stability. Largely self-determined, yet co-operating smoothly these third dynamic examples compare with June, 1950, Foundations like the Royal Ballet compares with the aftermath of Hiroshima. Just as we can represent in ourselves the grip we have on the first dynamic, so do we represent in our organizations that we have the third dynamic well in hand. The technology of our third dynamic in organizations and the field is an exact one, as skilled as an auditor's know-how. And having applied it to organizations we are now applying it to the field, which is the main subject of this bulletin. You in "the field", you are about to win, too, with a complete new level of policy and action if you want it: you are about to be included "in". The Fourth Dynamic, Mankind, is now an understood zone of operation and is declared herewith to be operational for a Scientologist. The prize of understanding Man as a racial and political species has fallen to our hand. Don't smile. I know it's an incredible announcement. But it's factual. On the Fifth Dynamic, that of living things, I have been making headway since last year and know quite a bit now ab out them. M any of the secrets have dropped into our hands. On the Sixth Dynamic, the physical universe, we have for some time stood well above what they know in physics. On the Seventh Dynamic, the spirit, we covered this ground very thoroughly in 237 1953-54-55 and it's still all true but too advanced for general consumption. The best record of this was in the 1953 Philadelphia Lecture Series of 64 hours. On the Eighth Dynamic, the Supreme Being, we have at least found the key question and in a little while we should have it answered on a demonstrable basis. Far from presumptions it is about time somebody neither atheist nor zealot asked some questions, and arrived at some answers that have no self-interested curves in them. So you can see where we are going and have at least a passing acquaintance with developments. Here we are with the largest fund of information of life and its patterns that has been assembled in a factual package on Earth. Now the question is, what are we going to do with it? Until we had the third and fourth dynamics demonstrably in hand technically we could not answer the question. We've each had his own idea of what we should be doing with it and each of these ideas is right to the degree that it's right for each of us. I have never discussed this point strongly because I did not want to shake anyone into an uncertainty. So let's say that all these ideas are right and then add a Third Dynamic Idea with which we can all agree. Improvement is the common denominator of all our ideas. And of course each one has a zone of interest where he or she feels improvement is most needed or where he or she would be most comfortable in doing the work of improvement. And that's the gist of this Third Dynamic Idea. It's a rather deceptive idea at first glance since we are each of us doing something of that. But let us be far more definite. And let us expose a fallacy that has long been riding with us, as an unknown passenger. People think of professional practitioners as doctors who, aloof from all other concerns, practise on the sick. This is a very novel idea. Dreamed up, probably, by the first lazy witch doctor and used forever thereafter by most specialists in human livingness. And here I want to as-is and banish that idea from amongst us all. If we are doctors (by which might be meant "repairers") then we are doctors on the third and fourth dynamics and handle the first and second dynamics only to achieve better function on the third and fourth. And true enough, most Scientologists agree, I think, with this concept. But it itself is as new and novel as the idea of being a professional practitioner to individual health once was. I believe our third dynamic organization, taking in all Scientologists, should go this way: The Central Organization and Centre Scientologists should service the remaining Scientologists, doing administration, instructing and auditing. Instruction to a professional level of all Scientologists should be entered upon as a must. Central Organization and Centre Auditing should be special and referred cases and the Scientologists themselves when they want it as part of service. Being trained and cleared need not hold up the next zone of action, though it is taken for granted that these will occur for each. The "field auditor" should be included wholly "in" to the general activity as a large zone divided into smaller specialized zones. The "field auditor" should of course run a group some evenings (he will find he has to) and audit not only members of his family but contacts in his zone on weekends or evenings. But, as you will see, he or she is largely wasting time by trying to be an individual doctor type practitioner where he or she is only partly successful at it. Some of course will have to work full time in centres as we get into action but centres are mentioned above as a special activity along with Central Organizations. The largest majority of Scientologists should, I feel, consider themselves as "doctors" on the third and fourth dynamics. And if we work well at this, we will have answered all our various needs and brought it off on the third and fourth as well. Now I wouldn't be talking to you like this if I didn't feel I had this studied to a conclusion. Consider our position: we have arrived at a very special plateau of knowledge as has been reviewed above. Data on our know-how is being codified for use in these zones of action. Consider the position of the world. The story is often repeated on the whole track. As Mest is made to help too much, a plateau of civilization is reached in which the individual is downgraded to a number. The end of this-the lights eventually go out through lack of personal initiative and ability. 238 We are in a fantastic position, at the right time and place, to halt this cycle of decay and start a new one on Earth. And I believe we should overtly do so. How? We are masters of IQ and ability. We have know-how. Any of us could select out a zone of life in which we are interested and then, entering it, bring order and victory to it. Of course, there's a heavy challenge in doing this. Some of the victories would be hardly won. But we would win across the world if we kept our vision bright. The third and fourth dynamics subdivide. Any third breaks down into many activities and professions, a neighborhood, a business concern, a military group, a city government, etc, etc, etc. The fourth dynamic breaks down just now mainly to races and nations. Now just suppose a Scientologist were to consider himself a professional only for the purposes of treating and repairing or even starting again these third and fourth zones? See this: a housewife, already successfully employing Scientology in her own home, trained to professional level, takes over a woman's club as Secretary or some key position. She straightens up the club affairs by applying comm practice and making peace and then, incidental to the club's main function, pushes Scientology into a zone of special interest in the club-children, straightening up marriages, whatever comes to hand and even taking fees for it-meanwhile of course going on being a successful and contributing wife. Or this: a Scientologist, a lesser executive or even a clerk in a company, trains as a professional auditor, and seeing where the company is heading, begins to pick up its loose ends by strengthening its comm lines or its personnel abilities. Without "selling" anybody Scientology, just studies out the bogs and remedies them. If only as "an able person" he would rapidly expand a. zone of control, to say nothing of his personal standing in the company. This has been and is being done steadily across the world. Now that we have presessioning, it's easy to straighten up other people. Our unreleased technology on handling third dynamic business situations is staggeringly large. You'd be surprised how easy it is to audit seniors. They and their families have so many troubles. Or how easy it is to spot the emergency-maker and audit him. And see this: a race is staggering along making difficulties for itself. Locate its leaders. Get a paid post as a secretary or officer of the staff of the leaders of that race. And by any means, audit them into ability and handle their affairs to bring co-operation not trouble. Every race that is in turmoil in a nation has quasi-social groups around its leaders. And this: a nation or a state runs on the ability of its department heads, its governors, or any other leaders' It is easy to get posts in such areas unless one has delusions of grandeur or fear of it . Don't bother to get elected. Get a job on the secretarial staff or the bodyguard, use any talent one has to get a place close in, go to work on the environment and make it function better. Occasionally one might lose, but in the large majority, doing a good job and making the environment function will result in promotion, better contacts, a widening zone. The cue in all this is don't seek the co-operation of groups. Don't ask for permission. Just enter them and start functioning to make the group win through effectiveness and sanity. If we were revolutionaries this HCO Bulletin would be a very dangerous document. We are not revolutionaries any more than we are doctors of sickness in individual patients. But we are not revolutionaries, we are humanitarians. We are not political. And we can be the most important force for good that the world has ever known. Who objects to a company functioning better to produce a better civilization? Who objects to a race becoming sane and a stable asset to its communities? Who objects to a neighborhood smoothing out? Only the very criminal would object and they are relatively ineffectual when you can know and spot them. And there are no criminals,except the mentally disabled. So this is a challenge on the third and fourth. Ahnost all Scientologists are in a position to begin to help on such a programme. And I am studying now first the popularity with you of this plan and, if great, how best to help us all achieve it. The first thing required is an understandable designation for Scientologists undertaking their portion of this Special Zone Plan. I should think the word "Counselor" is acceptable with an appropriate additional designation such as "Family Counselor" or "Company Counselor" or "Child 239 Counselor" or "Organization Counselor". What we would do is issue an HPA or HCA as a certificate as always and would issue a special zone certificate to any person operating in that zone after he or she had completed an additional correspondence- type briefing course covering that general zone. In other words anyone would have to have a professional certificate before he or she could be designated as a special zone counselor. The costs of obtaining such a certificate would be kept slight, no more than bare administration. The advantages of having such a designation are plain. A clerk with a certificate on the wall from the Academy of Scientology designating that he or she has been graduated as a "Company Counselor" would startle even a complacent executive into conversation about what was wrong with the place and as he was talking to a pro auditor any scepticism would quickly fade. A pro would know! As it all starts with being a good auditor and as the additional technology is exact in any of these fields, the programme is feasible. We are at this stage of this programme: I have found that Scientologists operate with high success on the third and fourth but that it rarely occurs to them to try it and when they do they think I want them to audit full time and they are apologetic about their attempt. I have the technology pretty well to hand and can write zone manuals. I feel we now have clearing well in hand in Central Orgs and will soon have it broadly so for Scientologists in "the field" but I do not feel we need wait on that but take it and further training in stride. I feel that we are ripe for an overt attack on the third and fourth down spiral. I feel our auditors should take advantage of their increased personal ability and should be regarded accordingly by society and its zones. I see clearly that we have to win on the third and fourth if we are to attain our goals of a better world. The special zone plan is made possible by a slight shift of approach. Take the case of a police officer who got interested on a PE course and read some books. He tried to 1 4sell" his chief on Scientology as a subject and was given a heavy loss. One, our PE level trainee was insufficiently schooled to be effective. Two, as a pro his approach could have been any one of several. He could have eased himself nearer a command source area in the department, or he could have taken over a pistol marksman on the force and made him a champion as we did with the Olympics team once. The slight shift is that we would have made this police officer get pro training before telling him 4 isell Scientology" to the force and then would have advised him to sell it by action, not words. Handling the familial problems of the commissioner as his driver or making the rookies gasp at how fast he could train them would be selling by action only. And no other kind of selling would be needed. He'd be running an evening coaching class for his fellows or superiors on Scientology in a few months and making some of them follow the same route. How long before he had altered the whole character, ability and effectiveness of the police force and through that how long before he would have civilized the whole approach to law enforcement in that area? For, once we have created an opening, we always avalanche to fantastically swift gains. That's the Special Zone Plan. Several hundred thousand are ready for the first steps. Those that aren't trained as pro HPAs and HCAs could start in soon. There are special ways to get training at an Academy now. And even while awaiting this training and working toward clearing such Scientologists could begin to determine their zone goals and work on them. Our impact on the society is already weighty. With special Zone Plans we could move that impact up thousands of times greater and have in our present lifetimes our goals at least in part accomplished and a decent world to come back to again. What do you think of it? Write to me in care of Central Organization HCO in your area to give me your views on the Special Zone Plan. When you write please advise me as follows: whether you like or do not like the idea. If you like it tell me the zone you are in or would like to be in (what area do you want to help?). But whatever you say please write as your letter will be considered as a vote. We have arrived at a cross roads where our action now could well affect the future history of this planet. L. RON HUBBARD LRH:js.rd Copyright (c) 1960 by L. Ron Hubbard ALL RIGHTS RESERVED 240 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 20 JULY 1960 Assoc Secs HCO Secs Directors of Zoning DIRECTOR OF ZONING HAT In a Telex message to George Hay, who is the new Director of Zoning at HASI London, Ron has clarified the purpose of this post. The Director of Zoning is a new post set up to co-ordinate and bring order to the Special Zone Plan in any area. It is a HASI post, not an HCO post. Ron's instruction on this is for each Association Secretary or Org Sec to find their best "rabble rouser" and appoint him as Director of Zoning for their particular area and make up his hat in accordance with the following, which is taken almost verbatim from the Telex message to George Hay: DIRECTOR OF ZONING HAT To Director of Zoning London: Please arrange the following: That any person wanting to see Reception Registrar or Assoc Sec or me about the Special Zone Plan gets routed promptly to you, and that your door is well and legibly and tastefully marked about it. And you can be found, and nobody talks to anyone in HASI about it but you. Further, make a card file out on everybody that comes in; and in particular write down name, address, and the zone they're interested in, and the possibility or not that they will do volunteer auditing evenings for some special personality. Keep this list of Special Zone workers and keep it out of C/F as such. You can info addressograph that so and so is a Special Zone worker, but for now keep your own card file and build it up. Answer and demand that you get all letters that contain reference to the Special Zone Plan even if they contain other matter. Get people to route letters to you which contain orders to be filled. Please build up any data you can in ways of actual operation or how to operate that you get from people, as we will be in desperate need of it one of these days. Keep the Special Zone Plan corralled and out of HASI, and keep HASI out of the Special Zone Plan. Any plans to completely control the Special Zone Plan will be negatived by me. We want people to work as they can work. We don't want it to be a controlled sphere. I have a book or rather a paper coming up that is a brief summary of how to get one's foot in a door in a business company and how to operate along that line, as the beginning text that will be required for study before we issue counselors' certificates to anyone. There'll be a booklet for each Zone. These are preliminaries. Later booklets will be built out of the data we get from people working hard at it. If you insist on anything insist on people getting decently trained. Make any kind of arrangements you can pull off or talk people or HASI into, but a non-trained auditor doesn't do too well hitting at groups et al. We're not near so keen on selling anything as we are in actually getting them trained. Special Zone is our area of confusion at the moment, and I don't care how enthused or ecstatic or confused it gets. Keep it from confusing any part of HASI and HASI will love you desperately. In short the confusion has power in it. If it meets up with too much HASI order some of the impetus will be lost, so let the order go as far as getting people trained, but otherwise isolate Special Zone. L. RON HUBBARD LRH:dm.rd Copyright (D 1960 by L. Ron Hubbard ALL RIGHTS RESERVED 241 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 25 AUGUST 1960 CHICAGO AREA In that illegal HCA course is contemplated in the Chicago area promoted by chopping FC DC lines and in that the area contains auditors who have not been checked out at an HCO and whose students would be of little benefit to Scientology as they would not receive actual training' we must assume that Chicago auditors are not active in enforcing the ethical codes, and the area is not using franchise data for its most effective gains. All auditors concerned should be checked out by HCO and straightened up in an HGC where auditing is not a patty-cake based on tacit consent. An auditor in the Chicago area, by his refusing auditing, has gotten himself into such condition as to be of questionable value to anyone. It is necessary that field auditors bring pressure on people who refuse ethical practice codes and who fail to cooperate to get audited where the auditing works best-an HGC. Some time ago I asked you to help me wear my ethical hat. It is a grim mistake for Scientologists to think they are being kind by feeling tolerant and sorry for auditors who are piling up overts. Listen, I am weary of the field letting such people die. The list of persons dying from unattended overts increases. Just the other day a squirrel died in England. Why? Nobody insisted she get her overts off, supposed she "had rights to act that way". Her friends let her die. They would not help us get her to an auditor. Maybe they thought she ought to die. You have not one but several in the Chicago area who will go into psychotic breaks or die because of overts. It's much kinder to bring on the pressure that gets them to a good auditor they can't boss. Help me wear this hat. Send such persons to an HGC before they kill themselves. Please? LRH:js.rd Copyright (c) 1960 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 SEPTEMBER 1960 (Originally issued in Johannesburg) Central Orgs HPA GRANTS No further HPA grants may be issued by HASI. Those outstanding are still valid. Three letters may now be issued each field auditor to the following effect:- This letter issued to any shareholder or Life member in HASI grants him not only his share discount but also f,25 off his HPA course if all other payments are in cash. The letter may be given only to persons who are needed in your area and are considered good auditor material. The letter must be countersigned by the field auditor and bear the nominee's name. LRH:js.rd Copyright (c) 1960 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED 242 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 1 OCTOBER AD 12 Central Orgs Franchise U.S. Field THE PLAN FOR CALIFORNIA This State has probably more auditors situated than in any other State in America. Its potential therefore, is very good. However, in the past, this potential was greatly damaged by lack of co-ordination. In order to achieve success it is necessary first to have stable points from which-to proceed. From these stable points others grow. So, here is the plan for concerted action to make California a real asset to Scientology. Los Angeles, being the only organization for Scientology authorized by the State of California, and being the enfranchising organization for all Centres, City Offices and Field Auditors, is the controlling body for all Scientology activities in California. San Diego, San Francisco or any other City Office is legally enfranchisable only from the LA Organization. Any auditor in California or auditing in California may only audit legally if a minister of the Church of Scientology, Los Angeles. Otherwise that auditor is subject to severe penalties under California law. Any Clearing Co-Audit set up in California must be licensed by the Church of Scientology of California as a branch church. This, by actual test, protects any auditor from prosecution under psychology laws which are very harsh in California. A Clearing Co-Audit, a Centre or City Office pays the Church in Los Angeles 10% of its gross income. In return, as a Minister, there are large allowances in Income Tax as the Church of Scientology of California has long since become non-taxable by the State and Federal governments. Any auditor wishing to set up a Clearing Co-Audit, a Centre or a City Office must have a charter from the Church of Scientology of California, otherwise no legal protection or credentials can be extended to that auditor. We therefore intend to consolidate all auditing activities in California, to help all auditors who are a part of this network and to forbid operation by all auditors who are not. Orderly growth can therefore be expected, more favourable laws can be passed, and the area and all auditors in California will prosper. L. RON HUBBARD LRH:jw.rd Copyright (D 1962 by L. Ron Hubbard ALL RIGHTS RESERVED [Amended by HCO P/L 18 March 1964, California Franchise, page 262.1 243 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 21 FEBRUARY 1964 Central Orgs [Excerpt] Franchise Field FIELD AUDITOR CONSULTANT If Field Auditors graduate HAS's and Class I's, a certain number will enrol in the HQS Course, returning to the Field and send more students to the Academy. After getting results in the Field, they will then return to the Academy for the HPA/HCA Course. Thus quality of training is also of interest to the Enrolment Department. The post of Field Auditor Consultant is created and may be filled by the old Group Secretary where this post had been filled. The Field Auditor Consultant will assist all HQS, or above, certificate holders in establishing and maintaining HAS and Class I Courses-this includes helping them with promotion and the handling of their courses, assisting in arranging for HGC assists and ARC Break Assessments when they or their Groups get in trouble, filling their orders for HAS Certificates and Level I classifications, and getting them in to take their examinations for classification. Where the Letter Reg pulls in students on Courses, the Field Auditor Consultant is responsible to see they come in for their examinations. The Field Auditor Consultant is the terminal in his area for HAS and Class I Courses. His effectiveness is measured by the number of HAS Certificates and Class I's issued and the number of Classified Auditors in his area. To recapitulate, if dissemination is very broad and good to the general public there will be good HAS Course enrolments. If HAS Course results are good and students are informed, there will be Academy enrolments. If the Enrolment Department is not responsible for this route, then enrolment in the Academy will decline regardless of the amount of effort put out by the Enrolment Department. You must see that the Org is almost wholly dependent on a large and successful field operation. Concentrate first on building up your existing Field Auditors and providing them service. Your HGC will be kept full of Assists and ARC Break Assessments from the Field, and they will be lining up at the doors of the Academy. LRH:gl.rd L. RON HUBBARD Copyright (c) 1964 [Excerpted from HCO Policy Letter of 21 February 1964, by L. Ron Hubbard Department of Enrolment. A complete copy can be found in ALL RIGHTS RESERVED Volume 2, page 34.1 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 14 APRIL 1965 Remimeo Franchise URGENT Sthil Students Post B Boards FIELD AUDITOR RATES Local Orgs Publish Broadly The rates chargeable by field auditors, dropped in 1964 planning, are again placed on parity with orgs effective I June 1965. They may grant discounts to members only. Field auditors in private practice are bound by their Continental Rates existing in their area. LRH:jw.cden.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED [See also Volume 3, page 84.] 244 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 7 APRIL 1965 Issue 11 Gen Non-Remimeo A future Issue of The Auditor HEALING POLICY IN FIELD The HCO Policy Letter of October 27, 1964 is now binding on all field auditors and field staff members. Many field auditors do not realize that they damage their own dissemination and usefulness by becoming involved with the very ill and the insane. The only thing a field auditor can do, really, without going down, is to promote, run meetings and do short assists as field staff members of their nearest org. But whether they are or not, all Field Auditors including HBA, HAS and HQS must abide carefully by this policy and inform those persons who seek to persuade them to help the insane or very ill that "it is a Committee of Evidence offense to break HCO policy" and thus get themselves free. I have seen too many field auditors fail by their becoming entangled with psychos and chronically sick cases to fail to protect them from such a mistake. Excerpt from HCO Pol Ltr Oct 27 '64: "HEALING "Any process labelled 'healing', old or new refers to healing by mental and spiritual means and should therefore be looked upon as the relief of difficulties arising from mental and spiritual causes. "The proper procedure in being requested to heal some complained of physical disability is as follows: 1. Require a physical examination from whatever practitioners of the physical healing arts may be competent and available; 2. Clearly establish that the disability does not stem from immediately physical causes; 3. If the disability is pronounced to be curable within the skill of the physical practitioner and is in actual fact a disease or illness which surrenders to contemporary physical treatment, to require the person to be so treated before Scientology processing may be undertaken; 4. If, however, the physical practitioner's recommendation includes surgery of treatment of an unproven nature or the illness or disease cannot be accurately diagnosed as a specific physical illness or disease with a known cure, the person may be accepted for processing on the reasonable assumption that no purely physical illness is proven to exist, and that it is probably mental or spiritual in origin." LRH.jw.cden L. RON HUBBARD Copyright (D 1965 by L. Ron Hubbard ALL RIGHTS RESERVED [See also HCO P/Ls 21 February 1969, Cancellation of "Corrections to HCO Policy Letters"-Pol Ltr of November 5, 1964, page 523; 13 March 1969, Addition to HCO Pol Ltr of 23 June 1967 "Policies on Physical Healing, Insanity and Potential Trouble Sources"-Potential Trouble Sources (b), page 523; and 7 May 1969, Policies on "Sources of Trouble", page 525, all in Volume 1.1 245 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 27 MARCH 1959 To all HCO Offices everywhere FRANCHISES At once take steps to put every field auditor on an HCO Interim Franchise as follows: INTERIM FRANCHISE "I, L. Ron Hubbard and the Hubbard Communications Office as owner of the Copyrights, Trademarks, Registered Marks and Rights and Materials of Dianetics and Scientology, do hereby franchise ( ........ name of Auditor ........ ) at (address) to use Dianetics and Scientology as the exclusive franchise holder for that area pending a full issue of franchise in a more formal and exact manner. The interim franchise is issued conditional upon the following: 1. Payment to HCO (area) of ten percent of his/her gross weekly income. 2. A guarantee to abide by the Auditor's Code 1959, the Code of a Scientologist and to teach an HAS Co-audit Course as outlined by The Hubbard Communications Office located at (fill in name). All services of (name of auditor) are therefore valid continuingly by issue of this interim franchise. The above agreement will terminate in the event of failure to ratify the formal franchise when received or in the event of failure to sign this agreement and return it to HCO (address) within fourteen days. Date: L. RON HUBBARD An Individual HUBBARD COMMUNICATIONS OFFICE A Registered Company I agree to abide by this interim franchise. Signature of Auditor Date 51 Stand by to receive from here and give them the gen thereafter on HAS Co-audit and to heavily advertise for them locally and nationally. I am readying the whole pattern, the ads, the course data and schedules, the process pkg, etc for them to be given to them only when they sign up. Use no judgement in who or what you sign up. We will sort this out after we plunge (with proper final contracts). The point is to get everyone signed up quick before we boom Scientology and they find themselves riding the crest of the wave by merely copying us and then fall down because we can't afford to help them stay up. Knit everyone together in contracts. Then we make a huge forward shove. Best, L. RON HUBBARD LRH:mp.rd 246 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF I MAY 1959 HAS CERTIFICATES No HAS certificates will be issued to persons not holding HCO Area franchises. 10,7o of the gross income from Dianetics and Scientology weekly must be paid to the nearest HCO office for such a franchise to be valid. All HAS certificates are to be mailed to the persons receiving. They may never be mailed to the franchise holder to give to his people. All franchise holders need to do for their people to receive HAS certificates is to mail in the name, address, age, sex and profession of the person who earned it and declare it has been granted after completion of a comm course given such and such a date. All franchise holders are required to invoice in a proper book or on an invoice machine all monies received from each person for any and all Dianetics and Scientology services. This IO% buys the right of use of Dianetics or Scientology as a centre. Any service rendered a franchise holder is gratuitous. There is no cost for an HAS certificate except the IO% of gross income. There must be no delay in getting these certificates out to people. The franchise holder must not delay applying for the certificate. The nearest Central Organization Address Section is in charge of the issue of HAS certificates. These do not pass through Certification. Address informs certification that the certificate has been issued after it has been issued. Signature on an HAS certificate is a facsimile signature of L. Ron Hubbard, Founder, printed on at the same time as the rest of the certificate is issued. An HAS certificate is 5 x 7 inches in size and is mailed in a stiff envelope. Its text is as follows: Large print: THE HUBBARD ASSOCIATION OF SCIENTOLOGISTS INTERNATIONAL Small print: On the Authority of the HUBBARD COMMUNICATIONS OFFICE Herewith states that (Large print, name of person) has been awarded the status of (Large print) HUBBARD APPRENTICE SCIENTOLOGIST By our hand and seal this date L. Ron Hubbard, Founder. The script should be modern and the paper should be good. A seal goes in the lower left corner. L. RON HUBBARD LRH:rd 247 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 28 MAY 1959 TO ALL HCO FRANCHISE OFFICES The Interim Franchise featured in HCO Policy Letter 27/3/59 is not totally applicable in Sterling Areas. This is due to the fact that the word area is mentioned. We do not mind in which area an auditor operates as long as we have an address to send our communication lines through. Another addition to the Franchise is the fact that the auditor must pay HCO IO% of his gross weekly income from SCIENTOLOGY and DIANETICS. The following Interim Franchise is the one being used in London at the moment: INTERIM FRANCHISE I L. RON HUBBARD and the Hubbard Communications Office, as owner of the Copyrights, Trademarks, Registered Marks and Rights and Materials of Dianetics and Scientology, do hereby franchise at to use Dianetics and Scientology as an exclusive Franchise holder pending a full issue of Franchise in a more formal and exact manner. The Interim Franchise is issued conditional upon the following: 1. Payment to HCO London of ten percent of his/her gross weekly income from Scientology and Dianetics. 2. A guarantee to abide by the Auditor's Code 1959, the Code of a Scientologist and to teach an HAS Co-audit Course as outlined by the Hubbard Communications Office located at ..................... All services of are therefore valid continuingly by issue of this Interim Franchise. The above agreement will terminate in the event of failure to ratify the formal Franchise when received or in the event of failure to sign this agreement and return it to HCO, at within fourteen days. Date L. RON HUBBARD An Individual HUBBARD COMMUNICATIONS OFFICE A Registered Company I agree to abide by this Interim Franchise. Signature of Auditor: Date: This Interim Franchise is only a temporary Franchise. We are going to sign up as many auditors as possible. The only necessary qualifications are to be a validated auditor. Once they are all signed up we shall then start issuing the final Franchises. At this stage we shall take a more careful look at what's what, before handing out the real thing. HCO offers these Franchise holders certain services. One of these takes place in co-operation with the PE Foundation. Those auditors who live near enough to the HASI to attend classes are invited to a week on the Comm Course and a week on the HAS Co-Audit. This is a period of six evenings which is free of charge. While on this course they are regarded as students and are treated as such. They are not allowed to walk around with the instructor or to get any briefing on case assessments and E-Meter 248 readings during class. This must not interfere with the public in any way. By coming on this course they can get a subjective reality of what HAS Co-Audit is about and also observe how the instructor handles the situation. In order for them to get some briefing on case assessments and the latest processes, courses can be arranged every so often through HCO with the PE Foundation. These courses take place over the weekend and would consist of auditors (having signed Franchises) doing the new Comm Course TRs and also some hours on HAS Co-Audit. At the same time would be played Ron's tape on HAS Co-Audit which he made on his special HPA/BSen Course. The instructor is also to give them some briefing on E-Meters and case assessments. The auditors are to start paying HCO 10% of their gross weekly earnings from Scientology and Dianetics immediately they have signed a franchise. This also applies even if they haven't started an HAS Co-Audit. The auditors are requested to keep books in which they can keep their finances up to date. They are also required to send in a financial statement of all monies received each month. In HCO Policy Letter 27/3/59 Ron says "I am readying the whole pattern, the ads, the course and data and schedules, the process pkg, etc". Until such time as he does this it is HCO's responsibility to keep the field auditors supplied with data. All technical bulletins should be sent to them. At the moment there is no definite mock-up on the advertising scheme. HCO can advertise, however, in various ways: such as giving people the addresses of HCO Franchises; also featuring the names in the magazines. A list should be sent to auditors of past HASI students, pcs and book buyers on the files. To prevent the HCO Franchise holders from having these names is a very short-sighted viewpoint. There is no shortage of people on this planet. HCO services to Field Auditors are: I . Advertising. '). Free OCAs and lQs and the marking thereof. 3. Technical bulletins and any data about the latest processes. 4. Lists of addresses of people on HASI files-also list of HCO Franchises. Auditors should be informed in circular letters of the latest courses taking place in the Academy and should be encouraged to participate ' They could attend the course during the Theory and Practice week at 15 gns a week to learn about case assessment and the latest processes. Field Auditors should be informed that the IO% they are paying in is going to be spent in services for them. This is our way of disseminating Scientology. Staff members are not allowed to run HAS Co-Audits while on staff. If they want to increase the unit or disseminate Scientology they should send as many people as possible to the PE Foundation in the HASI. Now is our chance to spread Scientology more rapidly than ever before and thus clear earth. Best, HCO Continental See WW NW:gh.rd [Corrected by HCO P/L 18 June 1959, page 250.] 249 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 14 MAY 1959 Dist CO and Central METHOD OF FINALIZING HCO FRANCHISES Any auditor may be signed on an Interim or Temporary HCO Franchise. A final, full Franchise may be issued only on the following routing: The auditor has attended and passed: I . The 2 1 st American 2. The LRH BScn/HPA course of 1959 3. Subsequent renditions of the 1959 BScn/HPA course or future ACCS, or The auditor must attend a Central Org PE Foundation field auditor course under the specification and direction of the PE Director. If and only if the PE Director passes the field auditor, the HCO Board of Review examines the applicant. If the field auditor passes the exam, the HCO Secretary Continental passes the final Franchise on to HCO WW for issue. LRH:mp.rd L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 18 JUNE 1959 CORRECTION OF HCO POLICY LETTER OF 28 MAY 1959 The following are changes to HCO Policy Letter dated 28 May 1959, titled "To All HCO Franchise Offices". Under "HCO services to Field Auditors" should read: 2. The marking of OCAs and lQs. 5. The issuance of free HAS Certificates. In any written data to Field Auditors it should be mentioned that the IO% paid into HCO is not for HCO, but is to be used in the dissemination of Scientology in the field. The goal for running an HAS Co-Audit should be pointed out to the Franchise holders. Goal: To run HAS Co-Audit courses in the direction of having the co-auditors attain the state of release, and so get their cases moving towards Theta Clear. Franchise holders who are running an HAS Co-Audit group are entitled to a 30% discount on books bought from the HASI. HCO Secretaries are requested to get in touch with all groups and to persuade them to sign Franchises. L. RON HUBBARD by HCO Continental See WW 250 HUBBARD COMMUNICATIONS OFFICE 37 Fitzroy Street, London W. I HCO POLICY LETTER OF 18 JUNE 1959 U.S. FRANCHISE HOLDERS It has come to the attention of HCO WW that U.S. Franchise holders are not being properly served by Bulletins. It is of paramount importance that HCO Bulletins and other services reach U.S. Franchise holders with the least possible delay. The basic function in handling the activities of HCO Franchise holders is to give them bulletins, a service, and know how. One of the fundamental actions is to receive HCO WW releases and convert them locally for re-mailing to Franchise holders. The other function is to collect that 10% of the gross income from Dianetics and Scientology and forward it through to the proper terminal so that it can finance this activity. Until HCO WW which is to say myself, and the large and very competent staff located in London can be completely satisfied that the HCO Franchise holder is getting everything he is supposed to get and that this highly successful activity goes through rapidly THE BULLETINS AND POLICY LETTERS OWING TO ALL U.S. HCO FRANCHISE HOLDERS WILL BE MAILED FROM LONDON BY AIR MAIL AND ALL COLLECTIONS FROM U.S. HCO FRANCHISE HOLDERS SHOULD BE MADE OUT TO HCO LONDON AND AIR MAILED THROUGH. There is a great deal of information on the subject of running an HAS Co-audit course. It is vital that this information reach Franchise holders, both to improve their activities and to forward this general programme. Therefore until we are completely satisfied that the information which is put out by HCO WW is reaching Franchise holders, and until we are satisfied that Franchise holders are responding, U.S. Franchise holders will be serviced by HCO WW, 37 Fitzroy St. London W.I. All cables should be addressed to: SCIENTOLOGY, LONDON and arrive for the most part in my hands. The staff of HCO WW now includes HCO Saint Hill, which is shortly to be connected by teletypewriter with most important Scientology Centres throughout the world. The mission of HCO WW is to get the information out and to help those who help US. As the cost of air mailing bulletins to a large number of Franchise holders from this distance is high, it is sharply called to attention that these bulletins will be mailed only so long as their cost is defrayed by the prompt payment of 10% of gross income by Franchise holders. HCO WW means to give service. L. RON HUBBARD LRH:mp.rd 251 HUBBARD COMMUNICATIONS OFFICE 3 7 Fitzroy Street, London W. I HCO POLICY LETTER OF 18 JUNE 1959 Issue 11 SERVICES OWING TO HCO FRANCHISE HOLDERS An HCO Franchise Holder who has been given an interim Franchise is due the following services: 40% discount on all books and tapes. All bulletins written by myself and PE Foundation HCO WW on the subject of recruiting and running HCO HAS Co-audit courses, answering personal questions and resolving difficulties. World wide advertising campaigns. Visits by trained experts in the handling of HAS Co-audit courses. Checking out and issuing clear bracelets. If at the end of a period HCO WW or Continental Offices are satisfied that the HCO Franchise Holder is making it, is paying his 10% regularly and is going over the top with his activities, the Franchise will be confirmed and other valuable rights will be assigned to the HCO Franchise Holder. If, however, royalty payments are laggardly, if use of the information is poor, if no real enthusiasm is shown by the Franchise Holder, no final contract will be issued and the interim contract will be cancelled. This contract is an extremely valuable item, since in the future it alone will carry the rights and use of rights of Dianetics and Scientology. We have every hope that our HCO Franchise Holders will make it and conquer their particular zones and areas, but we cannot expect them to unless we give them all possible aid and assistance. Therefore, all HCO offices are alerted to the above and other conditions, and it is repeated that we in HCO are in the business of helping people to help others. LRH:mp.vmm.rd L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I JULY 1959 US HCO FRANCHISE QUERIES All letters from HCO Franchise Holders in the US should be acked by postcard on which is mimeoed: ------------------ Your letter concerning HCO Franchise matters is being forwarded to HCO World Wide, located at Ron's International Headquarters at Saint Hill Manor, East Grinstead, Sussex, England for answering. Thank you. HCO Continental US ------------------ It is forbidden for HCO Secs US to lay down or answer questions about policy until these matters are better understood. L. RON HUBBARD 252 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF IO AUGUST 1959 To All US and UK Franchise Holders FRANCHISE 10%s TO WW This Policy Letter cancels all previous Policy Letters which you might have received referring to your gross weekly income from Scientology and Dianetics. All I O%s are to be sent to HCO WW, Saint Hill Manor, East Grinstead, Sussex. This is directly to Ron and HCO WW who need your 10%s to disseminate Scientology in the field for you. Do not send any I O%s to your Central Organization-send all I O%s to HCO WW, Saint Hill, East Grinstead. NW:brb.rd HCO Secretary WW Copyright (D 1959 by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 SEPTEMBER 1959 To US Franchise Holders MAILINGS HCO Franchise Centres are growing rapidly in the USA. This is due to the auditors being interested, working with enthusiasm, and finally, keeping in excellent communication with HCO WW Saint Hill. What HCO wants is activity in the field. We want Scientology to spread throughout the world, and each day it becomes more obvious to us that this is being achieved. Those that are busy and getting on the road will receive bulletins and special mailings airmail. This covers about 98% of all auditors in the States. The odd 2% will receive all data surface mail. All large packages will go surface mail. NW:brb.rd HCO Secretary WW Copyright (c) 1959 by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 3 SEPTEMBER 1959 LTD HCO Offices HCO SECRETARIES All auditors who are not certificated and who have signed interim Franchises should be handled individually. Forbid advertising for them at all times. We want to be proud of our auditors being fully trained and qualified. Get them in for training before the permanent Franchises come out! NW:brb.rd Copyright 0 1959 HCO Secretary WW by L. Ron Hubbard ALL RIGHTS RESERVED 253 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 OCTOBER 1961 Issue II sthil FRANCHISE POLICIES Only those persons who have consistently remitted to HCO WW or to a Central Organization may now retain a Franchise in force. To this may be added only new persons (or old Franchise Holders now cancelled) whose new training guarantees a high reality on Scientology and a very advanced state of case. Otherwise all Franchises are cancelled. There may be no Franchises held for any fixed payment for bulletins. There may be no Franchises held without consistent payment of royalty, allowing only a five months state of grace if the person is under competent training or processing, beforehand advised and approved by the Franchise Secretary. Our key programme is I . Bring Central Org Service up to clearing level in HGCs and clearing techniques taught in the Academy, particularly to a point where confidence can be reposed by HCO WW that if a person is sent to a Central Org he or she will be competently (a) See Checked fully and ably on HCO WW See Check Form 3, last two pages, HCO WW See Check Form 6, in full. (b) Have their goal and terminal located. (c) Be competently run on Pre Hav Levels. (d) Be competently trained on clearing in the Academy. (e) Sent home with high subjective reality on Scientology, without withholds, and capable of clearing people. 2. Steer all potential persons or pairs to Saint Hill or a Central Org to have the above done. 3. Award or return a Franchise after we are sure the above has been done. 4. Service the Franchise Holder well. 5. Protect the Franchise Holder and his or her Franchise from all encroachment. L. RON HUBBARD LRH:jl.rd 254 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 15 JUNE 1962 Central Orgs Franchise BPI CURRENT FRANCHISE POLICY Franchise Policy now is:- Franchise for all who want it. Must be a valid HCA/HPA (minimal) certificate- holder, have International Membership in force, and in good standing with the Org. Weekly reports no longer mandatory. Reportsneed only be sent in when they have something to report at which time they remit. Letters, however, always welcome. Reports sent in in duplicate, also letters with tech queries in duplicate greatly help in replying. People who are active get all their mailings by airmails. Less active by surface mails. No permanent Franchises but no expiry dates for Franchise-remain in force as long as in use. St Hill grads, however, more or less regarded as permanent and get airmail postings for at least a year, and much longer or ad infinitum whilst active. Franchise-holders who don't know the current data will not expect to have it all explained to them by Franchise Sec but be told to get retrained. No great emphasis will be made-in fact probably none-on the need to form Franchise Centers as this will come about naturally. City Offices will be established by Central Orgs. It's up to Franchise-holders to make it worth while for Central Orgs to establish a City Office in their area. No Training Courses allowed in the Field-only in Academies. Reason: Inadequate facilities, and administratively difficult. Elementary training OK privately for auditors. No St Hill Briefing Course Tapes available outside a HASI. All that is expected of Franchise-holders is to let their friends and business associates know of Scientology, to keep up to date, to audit and run elementary basic Courses (PE, HAS Co-Audit, Anatomy of the Human Mind) when they can, to keep in good comm and good standing with the Organization and remit I 0% of all Scientology income to keep the service and research going. L. RON HUBBARD LRH:dr.rd by Robin Hancocks Copyright (c) 1962 HCO Franchise See WW by L. Ron Hubbard ALL RIGHTS RESERVED 255 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 JUNE 1962 HCO Secs and Assoc Sees only RELATIONS WITH FIELD Our whole Franchise policy is, and always has been, to keep the Field happy, give them what they want, and get in their I 0 per cents so we can give them service. This is a direct quote from Ron's instructions to the Franchise Sec WW. Your co-operation is requested to let this get into effect now. We have Technical squared away-it is just a question of training auditors to apply it. So we shall shortly be facing a boom. We need to be well prepared for it and have our house in order. it is essential to cut out any games condition with the field. Some individuals may be in a games condition with your Org. Is that any reason why your Org should waste time Q and A-ing by being in a games condition with them? No, skip them. So as to be ready for the rush, your chief preoccupation at this time should be to get your Org into superb condition both technically and administratively. No extraordinary solutions are needed for this. The policy is there. Follow it and you'll win. LRH:dr.rd Issued by: Robin Hancocks Copyright (D 1962 HCO Franchise Sec WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 4 JULY 1962 Central Orgs Franchise BPI MIXING SCIENTOLOGY WITH VARIOUS OTHER PRACTICES Any Franchise-holder known to be mixing other practices with Scientology, e.g. psychotherapy, naturopathy, chiropractic, yogi, etc., etc., will have his Franchise cancelled and his certificates suspended. Examples: Using processing to "help" colonics, using chiropracty to run engrams. This is a break of the Auditor's Code clause number 15: Never mix the processes of Scientology with those of various other practices. LRH:gl.rd L. RON HUBBARD Copyright (c) 1962 by: Robin Hancocks by L. Ron Hubbard HCO Franchise Sec WW ALL RIGHTS RESERVED 256 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 27 SEPTEMBER 1962 Franchise A RESUME OF FRANCHISE POLICY Franchise is for all who want it. Must be a valid HCA/HPA (Minimal) certificate holder, have International Membership in force, and be in good-standing with the Org. Weekly reports no longer mandatory. However, regular reports are appreciated, especially those submitted in duplicate on the format set out. This greatly facilitates fast handling and replying. Franchise Report Forms are available free of charge, in any quantity, from Franchise Secretary. HCO is not greatly interested in each pc result of each Franchise-holder. HCO is far more interested in the overall effectiveness of each Franchise-holder. Therefore, don't send voluminous pc reports to us. However, for any outstanding results which you obtain which you wish to submit give a brief resum6 of processes used, time spent, before and after profiles, physical changes, cognitions and anything you wish to include, and we will more than likely publish this. ----------------- For technical queries, use the Franchise Report Forms where possible, and in duplicate. If you wish to write a letter with a number of technical queries in it, please do send the letter in in duplicate too. Reports and letters sent in duplicate receive top priority, and greatly facilitate speedy handling. Letters are always welcome especially those of interest to other auditors and these will always, where possible, be published. A group of Franchise-holders operating together are a much more effective unit than a lone-operator. No great emphasis will be made-in fact, probably none-on the need to form Franchise Centers as this will come about naturally. The amount of activity you engage in, as a Franchise-holder, in your area will be up to you. Franchise is for the part-time participant and the full time professional. The Franchise-holders who are the most active and effective in their areas and who are doing a good job, who are up to date and who are sending reports in regularly will naturally get the best service. These get all their mailings by airmail and get publicity as much as possible. Those on Franchise-Airmail are either Saint Hill graduates or students actively aiming for Saint Hill. It is very helpful for Franchise-holders to have a Central Org or City Office in their area. City Offices will be established by Central Orgs. It's up to Franchise-holders to create enough activity and interest in their area to warrant a Central Org to estab is a City Office there. No professional course (HPA/HCA and above) or retread of any such course may be offered or run outside a Central Organization Academy. This includes the HPS (Hubbard Practical Scientologist) Course, as this is run concurrently with the HPA/HCA Course in an Academy. Saint Hill Graduates are not permitted to run professional courses or Class II or other special courses in the field. 257 Reason: Inadequate facilities and administratively difficult. Elementary training is OK privately for auditors. No Saint Hill Briefing Course tapes are available outside a HASI. Saint Hill Graduates may, however, listen to these tapes at a Central Org for their own information, by arrangement with the HCO of their area. ----------------- One of the aims of being awarded a Franchise is to encourage the establishment of a stable datum in an area. A very small percentage of Franchise-holders seem to have an inherent desire to go on whistle-stopping tours. Unless officially appointed, itinerant Franchise-holders are not encouraged. Also not encouraged are those who desire to promote themselves in every place but their own area. Those who desire to go "walk about" or who desire to broadcast far and wide in order to get business, reveal their inability to be effective in their own areas. ------------------ No Franchise or Field Auditor should charge less for services than the Central Organization. They may, however, charge more. No responsibility need be accepted and no legal help nor advice need be given where, on investigation of a complaint, it is found that an auditor has given auditing for fees that are less than those charged by the Central Organization for that area. In the event of preclear complaints in such circumstances, severe disciplinary action may be taken against the auditor concerned. However, in the case of complaints against an auditor, if it is found that the auditor has conscientiously applied standard procedures to the best of his ability, and has not charged less than the recognized fee for the area, he may expect some support from the HCO, HASI and LRH. Any Franchise-holder known to be mixing other practices with Scientology e.g., psychotherapy, naturopathy, chiropractic, yogi, etc, etc, will have his Franchise cancelled and his certificates suspended. Examples: Using processing to "help" colonics, using chiropracty to run engrams. This is a break of the Auditor's Code clause number 15: Never mix the processes of Scientology with those of various other practices. ------------------- The use of advanced clearing techniques, unless closely supervised by fully qualified auditors (St Hill graduates) is hazardous and dangerous to the pc. One UK untrained in 3GA field auditor found using 3GA has had his certificates suspended. Running 3GA unknowingly is a highly irresponsible act, and finding and running the wrong goal could be fatal. Finding the right goal demands a highly skilled auditor with superb metering. A Franchise-holder can be extremely effective with the data at his disposal and within his skills. All that is expected of Franchise-holders is to let their friends and business associates know of Scientology, to keep up to date, to audit and run elementary basic courses (PE, HAS Co-Audit, Anatomy of the Human Mind) when they can, to keep in good comm and good standing with the Organization and remit 10% of all Scientology income to keep the service and research going. L. RON HUBBARD LRH:dr.rd by Robin Hancocks Copyright (c) 1962 HCO Franchise See WW by L. Ron Hubbard ALL RIGHTS RESERVED 258 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 26 JUNE 1963 HCO Secs New Franchise-holders Franchise for info A RESUME OF FRANCHISE POLICY (Supersedes HCO Policy Letter of 27 September 1962 of the same title) Who can have a Franchise? Franchise is for all who want it. Must be a valid HCA/HPA (Minimal) certificate holder, have International Membership in force, and be in good standing with the Org. Must be situated outside a promulgated Central Org Control Area. Franchise is not available within a promulgated Central Org Control Area. Auditors operating within a Central Org Control Area should see their HCO Area Secretary to arrange collection of bulletins which are readily available under the Interim D.O. Arrangements-details of which are available from all HCOS. The amount of activity you engage in, as a Franchise-holder, in your area is up to you. Franchise is for the part-time participant and the full time professional. A group of Franchise-holders operating together are a much more effective unit than a lone-operator. No great emphasis will be made-in fact, probably none-on the need to form Franchise Centers as this will come about naturally. Airmail Facilities for Bulletins: All HCO mailings are normally sent by surface mail free of charge to Franchise-holders. Those requiring airmail facilities will henceforth be asked to subscribe as below. It is realized that lengthy delays sometimes ensue with mailings sent by surface mail and in order to obviate this for those who would like it otherwise, the following additional service became available as from I st January 1963. (This does not affect the normal service of free of charge mailings of bulletins by surface-mail to those not affected by these delays.) A subscription can be taken out in which the expiry date is always 3 1 st December of each year. The full year subscription is US $I 2 or E4. 4. 0 (sterling). A subscription taken out later in the year-but always expiry date of 31st December-would be exactly pro rata. For example, a subscription taken out in February for starting Ist March would cost 10/12 of the yearly subscription or $10 or f,3.10. 0 (sterling). A subscription taken out in August for starting Ist September would cost S4 or fl. 8. 0 (sterling). Hence, the rate is $1 or 7/- (sterling) per month to be calculated from the date you want service to start, on exact pro-rata, to the 3 1 st December of each year. No subscription can be accepted for say a 3-month period in the middle of the year as this would entail an unnecessary load on record-keeping. A weekly mailing from Saint Hill is made each Thursday to all ranc ise- ers throughout the world. Payment should be made to HCO WW. About Reports: Weekly reports not mandatory. However, regular reports are appreciated, especially those submitted in duplicate on the format set out. This greatly facilitates fast handling and replying. Whenever possible, please always use the yellow Franchise Report forms. These are readily available free of charge, in any quantity, from Franchise Secretary. For technical queries, please use the Franchise Report forms also whenever possible, and in duplicate. If you wish to write a letter with a number of technical 259 queries in it, please do send the letter in in duplicate too. Reports and letters sent in duplicate receive top priority, and greatly facilitate speedy handling. HCO is not greatly interested in each pc result of each Franchise-holder. HCO is far more interested in the overall effectiveness of each Franchise-holder. Therefore, don't send voluminous pc reports to us. However, for any outstanding results which you obtain which you wish to submit, give a brief resume of processes used, time spent, before and after profiles, physical changes, cognitions and anything you wish to include, and these will more than likely be published. Payments to HCO WW: To avoid accounting difficulties, and to ensure prompt service, it would be appreciated if the following points are observed when money is sent to HCO WW. 1. All cheques, credit transfers, etc, should be made payable to:- HUBBARD COMMUNICATIONS OFFICE No other payee (i.e. HCO WW, Saint Hill Manor, Tech Materiel Secretary, L. Ron Hubbard, etc) should be used. Cheques should not be made out to individuals on WW staff. 2. Payments for books, E-Meters, badges and other materials should be made on a separate cheque. They should not be included in one cheque with Franchise payments, etc:- e.g. Franchise-holder "A" has a Franchise 10%s payment of f,50 to make and also wants a book priced 51-. He should send one cheque for f,50 for the Franchise payment and another, separate, cheque for 51- for the book. 3. Where payment is made corresponding to a particular HCO WW invoice please quote the invoice number when making payment. If these simple points are observed it will greatly assist us in providing a quick, trouble-free service and thus help you. Terminals for Franchise-holders at HCO WW and at Central Orgs: Please see HCO Information Letter of 18 February 1963. Some Policy Rulings: No professional course (HPA/HCA and above) or retread of any such course may be offered or run outside a Central Organization Academy. This includes the HPS (Hubbard Practical Scientologist) Course, as this is run concurrently with the HPA/HCA Course in an Academy. Saint Hill Graduates are not permitted to run professional courses or Class 11 or other special courses in the field. Reason: Inadequate facilities and administratively difficult. Elementary training is OK privately for auditors. Saint Hill Briefing Course tapes are normally not available outside a HASI. Franchise-holders may, however, listen to these tapes at a Central Org for their own information, by arrangement with the HCO of their area. One of the aims of being awarded a Franchise is to encourage the establishment of a stable datum in an area. A very small percentage of Franchise-holders seem to have an inherent desire to go on whistle-stopping tours. Unless officially appointed, itinerant Franchise-holders are not encouraged. Also not enocuraged are those who desire to promote themselves in every place but their own area. Those who desire to go "walk about" or who desire to broadcast far and wide in order to get business, reveal their inability to be effective in their own areas. No Franchise or Field Auditor should charge less for services than the Central Organization. They may, however, charge more. No responsibility need be accepted and no legal help nor advice need be given 260 where, on investigation of a complaint, it is found that an auditor has given auditing for fees that are less than those charged by the Central Organization for that area. In the event of preclear complaints in such circumstances, severe disciplinary action may be taken against the auditor concerned. However, in the case of complaints against an auditor, if it is found that the auditor has conscientiously applied standard procedures to the best of his ability, and has not charged less than the recognized fee for the area, he may expect some support from the HCO, HASI and LRH. Any Franchise-holder known to be mixing other practices with Scientology, e.g., psychotherapy, naturopathy, chiropractic, yogi, etc, etc, will have his Franchise cancelled and his certificates suspended. Examples: Using processing to "help" colonics, using chiropracty to run engrams. This is a break of the Auditor's Code clause number 15: Never mix the processes of Scientology with those of various other practices. The use of advanced clearing techniques, unless closely supervised by fully qualified auditors (St Hill Graduates) is hazardous and dangerous to the pc. A Franchise-holder can be extremely effective with the data at his disposal and within his skills. Some General Points: Always, please, separate your communications for different subject matters. Franchise and Books, for example, are quite separate departments. We have a rule in the Orgs: one subject, one despatch. If you will do this also, it helps greatly and obviates delays on your lines, too. (You can always place the different communications in the one envelope to save postage.) Always, when sending in a report, please use the yellow Franchise Report in duplicate-rather than letters. This will really help speed your comm-lines here. (Franchise-holders are usually pretty good on both these above two points.) The various types and categories of Franchise that used to exist for various reasons have all been dropped. For example, comparatively recently, there used to be a special airmail list of Franchise-holders who received Class III material, but the need for these categories has fallen away. There is only one type of Franchise now and whether the Franchise-holder is receiving his bulletins by airmail or by surfacemail, everyone on Franchise gets the same bulletins. In the USA and Canada, when you want to enquire about getting Church Incorporations this is the method adopted: You get your appointed lawyer to contact our lawyers. Our lawyers have been briefed and will advise your lawyer of all details. After documents have been submitted and passed by our lawyers, they are then submitted to HCO Continental USA who then obtains LRH approval and signatories. Documents are then returned to our lawyers who forward to your lawyer for filing in your State. Your lawyer's fees and our lawyers' fees pertaining to this particular incorporation are reimbursed by the new entity thus created, and thus you incur no personal expenditure. For particulars, write to HCO DC. This applies for all States in USA and Canada outside California. For California-wtite to HCO State HQs, Los Angeles. All that is expected of Franchise-holders is to let their friends and business associates know of Scientology, to keep up to date, to audit and run elementary basic courses (PE, Co-Audit, Anatomy of the Human Mind) when they can, to keep in good comm and good standing with the Organization and remit 10% of all Scientology income to keep the service and research going. L. RON HUBBARD LRH:jw.rd by Robin Hancocks Co.pyright (D 1963 HCO Franchise Secretary WW by L. Ron Hubbard ALL RIGHTS RESERVED [Cancelled by HCO P/L 20 March 1964, District Office & Org ControlAreaPolicy Revised, page 303.1 261 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I I MARCH 1964 Sthil Only Franchise Sec & Executives FRANCHISE PROGRAMME The Franchise Programme laid out in 1961 has not been changed. It was, is and must be: I . Get all the HCAs/HPAs in the world on file at HCO WW; 2. Keep them advised about Scientology progress; 3. Give them a Franchise; 4. Coax them along; 5. Get them to Saint Hill for training; 6. Send them home more competent; 7. Build up centres in that way; 8. Collect all 10%s consistently. This programme works. It must be consistently applied with good Admin and prompt comm and good COMM. LRH:gl.rd Copyright Oc 1964 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 18 MARCH 1964 Orgs Franchise US Field CALIFORNIA FRANCHISE (Amend,v HCO Policy Letter of October 1, AD12- "The Plan for California') Henceforth, all California Franchise holders are to send their reports and 10%s direct to HCO WW. They are to discontinue remitting IO% of their Scientology and Dianctic incomes to HCO Los Angeles/California. They need not report routinely to HCO Los Angeles/California, but may do so, if they wish. This does not alter the fact that all California auditors, in order to practise in California, must be licensed by the Church of Scientology of California, and must have a Charter from that Church, as a Branch Church. Otherwise no legal protection or credentials can be extended to that auditor. No auditor in California will be franchised by HCO WW without this charter and licence. All California Franchise must be Ministers of the California Church. The Church of Scientology of California may charge a fee for this licence and Charter, but may not request nor accept a percentage from California auditors. LRH:gl.rd Issued by: Joseph Breeden, HGA Copyright (c) 1964 HCO Franchise See WW by L. Ron Hubbard for ALL RIGHTS RESERVED L. RON HUBBARD 262 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 16 JUNE 1964 Franchise FRANCHISE WHAT IS IT AND WHO MAY HAVE IT Franchise is awarded to active, productive auditors only. Up to now there have been very many auditors allowed to remain on Franchise who have not been very productive, or who did not remit IO% to HCO WW regularly. This will no longer be allowed. In order to retain a Franchise an auditor must do the following: 1. Produce case gains on individual preclears and co-audit preclears. 2. Produce well trained HAS and HQS certificate holders. (HQS only if a St Hill grad.) 3. Sell books. 4. Produce evidence of 1, 2 and 3 above by sending regular reports to the Franchise Secretary, HCO WW as requested; and by remitting a contribution to HCO WW consisting of 10% of income derived from 1, 2 and 3. The amount of activity may vary from auditor to auditor, but the Franchised auditor is expected to produce. Franchise is reserved for the most productive auditors. In view of this policy, a number of Franchises have been cancelled. Several of these are cancelled because the auditors failed to report or remit 10%s, although they were busy auditing and training. Any classified auditor may apply for Franchise. Application is made through the local HCO to the Franchise Secretary, HCO WW. Franchise holders are mailed bulletins each week usually; are entitled to a 40% discount on books and tapes; may write the Franchise Secretary HCO WW for advice and consultation; may have a Franchise Certificate, and have priority on technical help and information from Central Orgs. Franchise holders are the elite of Scientology Field Auditors and are treated as such by HCO WW. Leading Field Auditors are only appointed if the appointee is Franchised. If an area has no Franchise holder, then it has no Leading Field Auditor. Note: Where two or more auditors are working together, as in a Franchise Centre, each must individually apply for a Franchise if they each wish to have Franchise privileges. However, they may report and remit I O%s collectively, as long as each auditor's name is included in the report. Issued by: Joe Breeden Franchise Secretary for LRH:jw.rd L. RON HUBBARD Copyright (c) 1964 by L. Ron Hubbard Authorized by: Mary Sue Hubbard ALL RIGHTS RESERVED Organization Secretary HCO WW 263 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I JANUARY 1965 Remimeo FRANCHISE APPLICATION AND AGREEMENT This Policy Letter is for use by all auditors wanting to take out a Franchise with HCO WW. The agreement forms the basis of the relationship between Franchise Auditors and HCO. Three copies are required when making an application. These are obtainable from Area HCOs (who obtain their copies, airmail paper except UK, from stencil keeping Central Orgs). Three copies are required when making an application so that the Franchise Holder, the Area Sec and the Franchise Sec each have a copy for reference. When the intending Franchise Holder has completed his parts of the three forms, they should be forwarded to the Area HCO and then to Franchise Sec, who will complete the lower part of the agreement and distribute copies to Area Sec and Franchise Holder. For an Auditor to be on Franchise he must be Class III or over, hold an International Membership and be in good standing with his Central Organization. INTERIM FRANCHISE APPLICATION I Mr./Mrs./Miss name in capitals) of (vif 'postal address in capitals .................................................................... hereby apply for an HCO Interim Franchise. My highest Scientology qualification is My highest Class is My International Membership is in force until when I shall see that it is renewed, and kept in force thereafter. I am in good standing with the Central Organization. Signed Date The above statements are true, and I approve of the above-mentioned being awarded an Interim Franchise. in e -H. C6,Wrea or 6ont ental cretary Date 264 INTERIM FRANCHISE AGREEMENT I Mr./Mrs./Miss hereby agree to the following conditions on being awarded an HCO Interim Franchise. I agree:- 1. To be active in the Field, disseminating and practising Scientology professionally, establishing myself as a stable terminal for Scientology in my area. 2. To maintain my own case and training at a high standard. 3. To maintain the Auditor's Code and the Code of a Scientologist. 4. To maintain good standing with Scientology Central Organizations. S. To maintain my International Membership in force. 6. To remit 10% of my gross income from Scientology and/or Dianetics as my contribution towards research and World Wide dissemination. 7. To send in weekly reports of my activities to HCO Franchise Secretary on the standard fon-n supplied by HCO WW. 8. To conform to Policies laid down for Franchise Auditors. Signed Date Witness I hereby certify that has been awarded an HCO Interim Franchise as from and will be kept supplied with all Bulletins, Policy Letters and other mailings applicable to Franchise Holders, and will be given all possible technical advice and help from HCO to maintain a high effective level of technology in the Field in his/her area, so long as the conditions of this Agreement are complied with. Signed HCO Franchise Secretary WW for L. RON HUBBARD Date Prospective Franchise Holder should write here the types of Scientology Activity he/she expects to engage in (i.e. individual auditing, training, co-audits, etc) so that this can be published against his/her name in lists of Franchise Holders. .................................................................... .................................................................... .................................................................... L. RON HUBBARD LRH:jw.rd Copyright Oc 1965 by L. Ron flubbard ALL RIGHTS RESERVED I Amended and reissued 14 January 1970, samc title, in the 1970 Year Book; cancelled by HCO P/L 1 1 May 1971 Issue IV, Mission Application andagreement, page 296, which also cancelled 14 Jan. '70.] 265 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 2 JANUARY 1965 Remimeo Franchise Franchise: WHO MAY HAVE IT AND HOW TO MAINTAIN IT, AD 15 The Franchise Programme has been a part of the broad, public dissemination of Scientology for a long time now, almost six years. The purpose of this programme is to build up a really fine group of professional auditors practicing and disseminating Scientology in the field, professional auditors who could help carry out the goals, aims, and ideals of Scientology and who could in the practical aspects of training, processing, and like activities, help other people to higher levels of awareness and beingness. To accomplish this purpose we had to ensure to the Franchise Holder and to the general public that they would get the very best data and technical information with which to succeed, the dissemination and help of Scientology relying wholly on technical working in the hands of those who apply it, not just those who are closely supervised in it's application, but in everyone's hands. So we had to provide the service of seeing that this technical information was relayed as fast as possible each week on established communication lines; that there was someone to answer and handle the natural queries that result from new technical information; that the general public be advised throughout our various magazines that these Franchise Holders were the elite corps from whom the best technical could be expected in the field; and that we could do everything possible to promote the activities of the Franchise Holder through advertising, technical information, and administrative advice. In return for such information and services, we ask that ten percent of the weekly gross income of the Franchise Holder be sent, along with a weekly report, to help defray the expenses involved, to help pay for the advertising and to help pay for the research involved in the development of new technology. Thus a two-way flow is maintained with affinity, reality, and communication. New promotion and a new technical bridge have been originated to increase even further the effectiveness and reach of our Franchise Holders. This new promotion and new bridge, via the training and processing levels, will bring about more success and more wins and more people. To cope with this forward reach and progress, we would like to ensure that those who are now Franchise Holders will continue to be Franchise Holders in the future and to ensure that the members of Franchise Holders are increased. First, let's review the definition of a Franchise Holder: A professional auditor, with a classification to Level III or over, who practices Scientology full or part time for remuneration, who conducts processing and training privately or to groups, whose understanding and experience of Scientology is sufficiently broad for him to be publicized to others as a stable terminal, who has signed a Franchise Agreement, who receives Bulletins, Policy Letters, advice, advertising, technical information, services and administrative data from HCO WW, and who, in return for same, maintains 266 regularly a weekly report and a weekly payment of ten percent of his gross income to HCO WW. Contained in this definition are all the agreements which create the reality of the communication flows and which help to maintain affinity in common purpose and understanding. The administrative actions which we engage upon, to maintain the Franchise programme are much more complicated and time consuming than the fifteen or thirty minutes (and even less, in the case of some very efficient Francl-lise Holders) required to write out a supplied report form and check (cheque), but this difference is made up in the hours and time devoted to handling, processing, and training people by the Franchise Holder. We would like to see in the future more Franchise Holders, and Franchise Holders so busy and successful that they need to hire someone to file their report to HCO WW, to enroll all the people, to answer the telephone, and to keep that over-full appointment book. The future of the Franchise Programme is bright. Let's keep it that way by maintaining the agreements upon which it is founded and by gathering together new members with the same aims and goals. L. RON HUBBARD LRH:lb.cden Copyright (D 1965 for L. Ron Hubbard ALL RIGHTS RESERVED [Modified by HCO P/L 20 April 1968, Franchise, page 278.1 267 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex Gen Non Remimeo HCO Dissem Sec HCO POLICY LETTER OF 13 MAY 1965 Dist Sec Mimeo Registrars Tech Pets SALE OF BULLETINS & TAPES Qual Pers FORBIDDEN The sale of HCOBs and HCO Pol Ltrs and Tapes is FORBIDDEN to all orgs. No org may sell any Field Auditor or Franchise Auditor or the public any Bulletin or Policy Ltr or tape. No org may lend or permit to be copied any HCOB, Pol Ltr or tape. No org may permit notes of tapes to be mimeographed, published or sold. The only materials which may be released or sold are those authorized by the Office of LRH at Saint Hill through the HCO Dissemination Secretary Saint Hill and only by specific written orders from the Office of LRH Saint Hill. All materials issued are for use only by orgs in the conduct of their business and basic activities of training and processing. LRH:wmc.rd L. RON HUBBARD Copyright (c) 1965 by L. Ron Hubbard [Modified by HCO P/L 20 April 1968, Franchise, page 278; amended ALL RIGHTS RESERVED by HCO P/L 18 April 1970 Issue III, Tapes, Volume 2-page 227. HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 28 MAY 1965 Gen Non Remimeo Franchise DISTDIV(6) FRANCHISE COURSES Franchise may teach the following Courses: Beginning Scientologist Hubbard Apprentice Scientologist Hubbard Qualified Scientologist. They may not (and were never authorized) to offer classification or classed courses such as Level 0, etc. The deadline of Jan 1, 1966 that would have ended their courses is herewith removed. To teach an HQS Course the Franchise holder must have an excellent presentation of the course and materials. All Scientology courses must have check sheets, even BS and HAS. They may charge for these courses. They must not imply such courses are Level courses for classification or a substitute for proper Academy training. LRH:mh.rd Copyright (c) 1965 L. RON HUBBARD by L. Ron Hubbard ALL RIGHTS RESERVED 268 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 31 MAY 1965 Gen Non Remimeo Franchise Holders DISTRIB UTION DIVISION Franchise Officer Hat FRANCHISE SUMMARY OF POLICY Franchise is now under HASI Saint Hill the Distribution Division (Division 6), Department of Field Activities (Department 16), Franchise Section and is under the direct supervision of the Franchise Officer, the title Franchise Secretary being abolished. All Franchise Holders now in good standing may retain their Franchises. Being in good standing consists of the Franchise Holder submitting weekly reports to the Franchise Section and paying their IO% the week it is received. Franchise Holders not doing so are removed from the Franchise List and all privileges are cancelled. Franchise Holders receive weekly mailings from Saint Hill and advices and special book discounts. Franchise Holders may teach certain courses, as permitted years ago, the HAS and HQS of those times. For a short while Academies taught an HAS and HQS course and these courses became level courses. This was after they had been allowed as non-level courses to Franchise Holders. Despite any apparent change, the Franchise Holder may still teach these NON LEVEL HAS and HQS courses as first arranged years ago. These are no longer Academy Level Courses. NO FRANCHISE HOLDER MAY CALL HIS COURSES "LEVEL ZERO or LEVEL ONE". The Level Zero and Level One Courses are now HRS and HTS. The Franchise Holder was allowed to teach HAS and HQS and is still allowed to teach HAS and HQS. He has never been allowed to teach Level 0 or Level I Courses. A confusion on this by the former Franchise Secretary has been discovered and corrected. LEVEL means an Academy Course. To these we now add the BEGINNING SCIENTOLOGIST COURSE. This is the first, lowest course. It is the old PE Course. It is not a Level Course. According to the Classification Gradation and Awareness Chart there are four certificates below Zero. One of these is by book (the HBA) and is therefore not taught but Scientology books and use of them can be recommended. The other three, BS, HAS and HQS are taught. HBA is not required for HQS. Thus a Franchise Holder should teach from one to three courses. Beginning Scientologist, Hubbard Apprentice Scientologist, and Hubbard Qualified Scientologist. The texts of these are fairly well known. THE BEGINNING SCIENTOLOGIST The BS Course is all evening PE, covering the Problems of Work and stressing how people need Scientology being in a mess and their need for Change. It has no auditing. Just data. The people should understand the words used or they will wander off. So use a few principles, define every word, review the principle and definition often. DON'T teach any definition by agreement. It loses people like water through a sieve, according to actual data of attendance. The best BS Course hammers the few simple principles contained in Problems of Work, page by page from the actual text read to the students with pauses for their examples. Teachfrom this text only, not from "live lecture". Read the book page by page and assign work from it. The student is also given the 13 basic words for vocabulary as between session study assignment. Few data, lots of quantity about them, lots of examples. And stress that knowledge of them can change things and that people are in bad shape and that change is needed. IF THE PEOPLE CAN'T APPLY THE DATA TAUGHT IN THEIR DAILY LIVES, IT IS NOT A BS COURSE. A BS Course is now taught from this one text. And remember to tell them it isn't a level course, or an example of an Academy Course. THE HUBBARD APPRENTICE SCIENTOLOGIST This is another data course. It has no auditing connected with it. It is not a Level Zero Course and must never be called so as no Franchise Holder was ever given the right to teach any Classification Course. 269 It has two courses, really. The first course runs for a week or two of evenings-at least nine evenings or three week ends. (This time can be doubled if you wish.) The "Theory" part of the Course consists of a painstaking coverage of "The Original Thesis" page by page. It is gone over with great thoroughness and no word is left in doubt in the student's mind. You will find this book has far more data and appeal at this level than any other. It defines the mind and without it, a lot of students are left adrift. The method of' teaching is by reading a part of it and defining every word in it and asking the class to give examples of it in life. And then how the principle can be applied. Using just this one text and covering it thoroughly will get you further than trying to go to glory on "live lecture" and tapes and all that. The text itself must be possessed by the student as well as a dictionary and the student must keep a notebook of words he has defined and axioms and his examples. He gets his pass on Ws notebook. (PE can be taught the same way.) (The Original Thesis will be available much later reprinted as a Scientology text, by changing the word Dianetics to Scientology in it.) The HAS has a second stage course called the Practical Course. It is taught in another 9 evenings or 3 week ends. (This time can be doubled if you wish.) It uses the TRs to teach people to Communicate. Between evenings, or week ends the class is given assignments of observing examples in the world around them of principles taken from the Original Thesis. Note that there is no auditing. You will lose more people if you try to get a co-audit going than if you don't. However, at this stage you carefully teach them the usual assists published from time to time. You make them show you they can do them. You don't have a class auditing period in which to do them. When they've mastered their TRs and done lots of examples of principles in the Original Thesis and mastered Assists, that's that. THE HUBBARD BOOK AUDITOR If a student wishes he can have his HBA instead of his HAS if he will submit 3 assists he has done successfully. The application may be through his Franchise Holder. THE HUBBARD QUALIFIED SCIENTOLOGIST The first stage of this course (Theory) is the same length (minimum) as the 9 evening or 3 week end HAS. It can be doubled in time. Its texts are Dianetics: Evolution of a Science and Dianetics: The Modern Science of Mental Health. (These will be reissued as Scientology texts and edited much later but meanwhile they serve.) There is no auditing on the Theory Course and no co-auditing as we know it on any part of either one, Theory or Practical. Therefore the auditing part of Dianetics: The Modern Science of Mental Health is not covered in the Course. Thus Book 3 is omitted (page 165 on). These texts are read to the students and clarified. Examples are asked for. The student must learn to think in these principles. As in all courses the texts must be in the student's hand in class as well as a dictionary. When these texts are completed, the Theory Course is over. The student now enrols in his HQS Practical Course. It is the same length as the Theory Course. The Practical Course consists of the Body Steering Drill, the old Body Mimicry Process (where "'auditor" and "pc" sit across from each other and the commands are 270 hand signals which are answered by the same hand signal and the command is repeated by the "auditor" until it is duplicated by the "pc".) There are no other processes allowed and neither "auditor" nor "pc" may speak. A feature of this Course is Group Processing. Tapes of the Group Processing I have given Congresses are being made into records or are available as tapes. They are not the Tone 40 processes. The students as a body do these Group Processes from the tape. They purchase copies of the old Group Auditor's Handbook and after a lot of processing by tapes they then learn how to Group Process. They finish up their course capable of doing Body Steering, auditing by mimicry as above, and being able to do Group Processing. They should realize as well that Group Processing brings people up out of their engrams and that awareness is thereby increased. When they can do this, they are terminated from the course. The Franchise Holder will find that teaching people Scientology without following along the track of research and books gives people loses. DO NOT teach these students without books in their hands and read at them, don't try to live lecture it. The principle here is entirely this, the student will get his biggest case gain from data and is most likely to become a problem if students co-audit. In 1954 1 taught a whole ACC without permitting any auditing amongst the students and GOT A HIGHER AVERAGE GRAPH CHANGE THAN ON ANY PREVIOUS ACC. The entire gain was from data carefully taught and my lectures!!! Group Processing was very successful at these lower levels and it forms a good group spirit. Do NOT try to use these courses only to get pcs. You will soon cave in from overwork and that will be that. You won't have courses or pcs. I ran a pilot on this via a Franchise Centre co-auditing and getting pcs and auditing them, and the activity eventually folded up for the above reasons. Send the pcs to your nearest org for commission and keep running courses. AUDITING The Franchise Holder can audit the occasional easy pc, of course. But beware-it looks like easy money. But it soon caves the place in. Every moment spent auditing is time one isn't promoting. Individual practice killed psychoanalysis. One auditor or a team of auditors in one place teaching courses and promoting makes a solid future. Auditing individual pcs without a whole org to back you up never will. DATA GIVES A HIGHER CASE GAIN THAN STUDENT PROCESSING. CHARGES Charge what you arrange with your Continental Director. DON'T charge for "An HAS Course". Charge for the "HAS Theory Course" and then charge for the "HAS Practical Course". Same with HQS, get two fees for an HAS and two for an HQS. Don't pretend these are Academy Level Courses. Send your people for the Zero HRS to an Academy for commission. FIELD STAFF MEMBER You cannot afford not to be a Field Staff Member, your centre cannot exist long without a place to send pcs and upper students and you can't survive unless you just promote and handle small courses. The second you try to go into too many actions you will spread too thin, your delivery will worsen, your lack of promotion will cave you in. DURATION OF FRANCHISE You may have been told "Franchise was to be cut out." This was not true. 271 The Franchise Holder will do best who builds up his area, gets a lot of people up to HQS in it, sends some off for training to an Academy and gets them back well trained to help out and when big enough, convert to a City Office. DATA The data outlined above, taught from the book, will be found sweepingly successful-tens of thousands travelled that road. If they don't travel the data road they won't have a clue. And data at these levels is safer case gain than student auditing of students. Assists and Group Processing done well, are safe to put in these students' hands and from them they'll get results. Group Processing was seldom explored for all its uses. Raw meat loves it. And in the files I have huge numbers of people who list under "What auditing have you had?" "Ron's Congress Processing" like it was a 50 hour intensive. Good group auditing is good! TAPES AND RECORDS You can have all kinds of tapes at these levels. They are being made, a lot of them into records. Hi Fi phonograph equipment is ordinary. Beware of bad quality reproduction of lectures. It is deadly. Students go to sleep on poor quality, are bright and happy on good quality reproduction by actual test. You can give public tape plays all you want. Don't skimp reproduction quality. BOOKS You can buy books at a good discount and sell them to your students at a profit. Discounts are announced from time to time. New texts will be coming someday, covering the exact ground as above. But don't wait for them. Don't underestimate the effectiveness of teaching from a book. The data in these books needs no amplification or interpretation. It's there. Don't try to teach Level Zero or Co-audits or pretend the qualification is greater than it is. Don't bar the door by skipping essentials. Data may be interesting to you only if it's high level. But you aren't trying to interest you-you are trying to interest the public for whom these books were written. ETHICS Your nearest org will help you with Ethics. Ethics exists to get technology in. If your course has a suppressive in it you'll have a hard time and lose your students. So don't fool with it. Use Ethics Codes. Only then can you get tech in in your area. You are saving your students from sickness and death. Don't let a suppressive do them in before they can be salvaged. If you teach them as above and put their feet on the road, enough of them will make it to salvage the rest when the few get further across the bridge. We're dead serious about this. The Franchise Holder is a vital part of the bridge. It's open now. Help crowd them across it. L. RON HUBBARD LRfl:mh.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 272 NOT HCO POLICY LETTER ORIGINAL COLOUR FLASH NOT GREEN ON WHITE SECRETARIAL EXECUTIVE DIRECTOR Office of L. Ron Hubbard SECED 67 SH 5th August 1965 FRANCHISE TRANSFERRED TO DIV 6 Franchise is transferred to Division 6, the Distribution Division. In addition to Deputy Director of Field Activities, Mary Skelton is also appointed Franchise Officer. L. RON HUBBARD IF HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF 17 AUGUST 1965 Remimeo Franchise CERTIFICATION OF FRANCHISE STUDENTS In order to ensure that Franchise Auditors are able to get their students certified for Beginning Scientologist, Hubbard Apprentice Scientologist, and Hubbard Qualified Scientologist, a Franchise Auditor is permitted to make an Attestation as to the competence of the students as regards their practical and theory work as laid down by policy covering the above named courses. Such Attestations are to be sent in to the Director of Examinations of the nearest Central Org and are then passed by that post to the Department of Certificates and Awards for making out and mailing of the certificate to the student. The nearest Central Org may charge for such service. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard ALL RIGHTS RESERVED 273 HUBBARD COMMUNICATIONS OFFICE Saint Hill Manor, East Grinstead, Sussex HCO POLICY LETTER OF I SEPTEMBER 1965 Gen Non Remimeo Franchise CURRENT POLICY-FRANCHISE (Preserved policy from former Policy Letters which have been cancelled) Stable Franchise Centres are expected to become City Offices, and other Franchise Holders are expected to build stabilized Centres toward the end of becoming City Offices. Those not doing so may become individual Field Staff Members. FRANCHISE BECOMING CITY OFFICES Successful Franchise Centres may become City Offices on application if their record and activity as a Franchise Holder is adequate. The requirements of a City Office are (a) corporate regularity by which is meant their incorporation must be passed up and in accordance with policy, (b) adequate premises, (c) the presence of a full time HCO Area Sec, (d) training of someone in org administration at their Central Org. MEMBERSHIP SALES No Franchise Holder may sell memberships. Memberships may be sold only by City Offices or Central Orgs. All Membership money received by a Central Org or City Office must be paid into the HCO Book Account of that office and this money is used for dissemination. Salaries and general org bills may not be paid from the HCO Book Account. Franchise Holders receiving requests or monies for membership must forward the matter to the Central Organization, referring the requests and sending the money in its entirety. Franchise Holders who are Field Staff Members may, however, select members and receive FSM commission on such selections. A Franchise Holder should advise memberships as he will receive the benefit of it directly, membership monies being invested mainly in advertising of books and assisting his own sale of these as well as bringing other indirect benefits. FRANCHISE HOLDERS MUST CHARGE CENTRAL ORG PRICES Franchise Holders must keep to the scale of processing fees announced by Central Orgs for each year. These are precisely calculated. L. RON HUBBARD LRH:ml.rd Copyright (c) 1965 by L. Ron Hubbard [Note: The original PLs, now cancelled, from which these were ALL RIGHTS RESERVED preserved, are in Volume 3, Price Engram section, pages 91-136. 274